McDonald's Luton in Luton

It's McDonald's. Nothing more to add. This branch was clean.

I'm regular customer of this Hatters way MacDonald. Couple of years ago I made one complaint and today I realised that it's still not sorted out yet. MacDonald WiFi is not working since two years. It's really very bad and shameful for them . It's really very busy but they don't have WiFi facilities.

Quite quick. A lot of kids around

Fast service through the drive-through

Chips cold, order incorrect, which happens regularly

Don't know what is the problem always gives half chips. You have to double check. Don't make profit on chips we are paying full price

Ordered food at 7pm, delivery time was 7.45pm. Order stated courier at restaurant for over an hour and a half. Canceled order and stated that it had not been delivered twice at 8.50pm and 9.20pm. Order arrived at 9.40pm stone cold

Order never got delivered I would like a refund ASAP, terrible service

good delivering I'm happy well done

Ordered breakfast (with a 10am cut off time) at 9:15am got it at 3 minutes to 11am this is ridiculously late = an hour and a half

part of the order was missing.1 1 Large Fries [VE] for £2.89 NOT GOOD

the food arrived cold, the fries hard, cold and bitter tasting. you should be more careful, considering that we also ordered two happy meals for the kids. they couldn't eat any and went straight to the trash. disappointing

no toy delivered with meal, very disappointed

Really nice well mannered delivery driver! 😊✨

They didn’t bring my burger or shake

Ordered dips and they didn’t give

Busy half term not enough staff. Long wait, food was hot. Went for Big Mac & choc milkshake. Machine not working again! So just a big mac then!

Food was cold there were no straws provided for the drinks. Unfortunately this was the 2nd time i ordered McDonalds i don’t think i will be doing again. Same problem twice.

Food was cold the order was wrong and some was missing

lovely meal and hot. burgers put together well. tasty and filling. just missed out on the sauce ordered but apart from that the meals were complete.

All good just always have to wait for the filet o fishes

Items were missing yet when you report it to these clowns they just ignore you

It has a small kids play area and the tablet seem to working more often than some other McDonald's. Table service is usually quick. If your driving it can be difficult to pull out on to the main road depending on which way you're turning.

You guys earning millions from people but you can’t give them clean toilets , shame on you mc Donald’s and guys who is working in Luton mc Donald’s

The food was cold it seems it was sitting in the shop for ages

99% decrease in service and integrity once the staff cannot have face to face interaction with customers. Very poor

Not delivered to the travel lodge Jamie Anders to the wrong location

it was on time and Good delivery

my drink is not what I ordered n it was split in the bag ..I ordered strawberry milkshake

lovely and tasty. full of ingredients. delicious meal. nothing left at the end. thank you.

I don't have to tell you how bad and poor quality the food is in this place. I don't recommend it. And it's always dirty 😪

The driver didn’t turn up with the delivery,but saying delivered this is not nice I had an austistic daughter who only eats McDonald’s.If you check on your system I ordered McDonald every day sometimes twice. This is not good for business they need to stop this what ever they are doing with somebody food.

We did not get two apple pies. We only got one. We tried to call multiple times, no response.

Took my order and the delivery time kept changing over 1 and half hours later 2 big macs and 2 portions of fries were delivered food was cold was not happy if the restaurant was so busy they should stopped on line orders

Very friendly driver, food was nice and hot

Horible expirience. Bad atitude. Rude voman work there

next time can you actually check the order to make sure its all there this has happened numerous times now

All good sone times fries better than other but overall good

it was on time and good delivery well done

Never get anything to do with grilled chicken from here its way over cooked to the point its solid !

Well this time the food was a lot warmer than the last time and all the food was there nothing missing.

It's McDonald's. Same as the rest

burger was very hot but two many onions in the burger it was a bit off putting with all that rubbish

Half my order was missing my food tasted horrible and cold

Food actually came fairly warm for once, nothing that 20 seconds in the microwave couldn't fix. And the Coffee wasn't missing from my order this time too so happy days! ☺

Where is my order ??? Im still waiting

Waited for my food to come, and it wouldn’t even come in from McDonald’s. It wasn’t coming from McDonald’s it was was coming another location.

need to try n make sure it's hot as chips were stone cold n the burger was just warm the drinks were ok

Items missing, stone cold food - Not happy

Was missing the mc crispy burger and hot apple pie

Was really rude at the door and when handed me my drink bag made it start leaking

lovely delivery driver n the burger was ok but unfortunately the food was cold..not impressed at with the money I paid for a meal

**Review: Missable Staff and Lack of Customer Service at McDonald's** My recent visit to McDonald's was unfortunately far from satisfactory, primarily due to the lack of customer service and the indifferent attitude of the staff. From the moment I walked in, it was clear that the employees were disengaged and uninterested in providing a positive experience. The staff seemed preoccupied, with little to no attention paid to customers. When I approached the counter to place my order, the cashier barely made eye contact and offered no greeting or smile. It felt as though I was inconveniencing them by being there. The lack of basic courtesy was disappointing, especially for a global brand like McDonald's that prides itself on customer satisfaction. To make matters worse, my order was incorrect. When I politely pointed out the mistake, the staff member seemed annoyed and reluctantly corrected it without an apology. The overall atmosphere was one of indifference, as if the employees were simply going through the motions without any genuine care for the customers. The dining area was also poorly maintained, with tables left uncleaned and trash bins overflowing. It was clear that the staff were not paying attention to the cleanliness of the restaurant, which further added to the negative experience. In conclusion, this visit to McDonald's was a letdown due to the missable staff and lack of customer service. The employees' disinterest and lack of professionalism made the entire experience unpleasant. For a brand that relies heavily on customer loyalty, this level of service is unacceptable. I hope McDonald's takes steps to address these issues and ensures that their staff are better trained to provide the level of service customers expect.

cold food as always and frice soo dry and not fresh

Missed an item went back the staff members gathered in a crowd talking instead of aknowladgeing customers in the end was told they gave me the item was called a liar basically, they gave me the item in the end however due to the long unnecessary wait my food was cold did not enjoy.

Absolutely stone cold! Most of my coffee spikt as well. Inedible

delicious food. plenty of sauce. lovely. thank you

Excellent service food is always fresh and piping hot when delivered many thanks

The food was cold when it came

Food was Luke warm at best, service was poor. Place was scruffy, food and packaging littering the tables.

Waited 15 minutes for food when not busy. Food was cold. Service awful

Absolutely appalling, waited over 20 minutes for COLD food, staff is very ignorant and rude (aspecialy abdul) would definitely not recommend!!

Coffee was Luke warm not once but twice ..didn't bother with food if coffee is not even hot I hold no hope for the food

it would be nice if McDonald's learnt what hot food is.

No explanation just late The food was cold Drink flat

My double quarter pounder was cold and I was missing a milkshake

All good, fast and HOT food, perfect 👌. Thanks

Service was very slow, had to ask manager if they was actually taking orders, as he ignored me three times,

My food is cold and in mess . Ice cream are melting

The food was cold when we got it

Chips over cooked n it was all cold

DONT ORDER HERE!!! MY FOOD NEVER ARRIVED AFTER SAYING ITS BEEN DELIVERED

Nice place to get a late night takeaway

The ranch burger need more sauce in it and put together better it was ok not as good as it can be

Food was late, delivery driver couldnt find my house but couldnt seem to tell me where he was either food was cold and food was missing

Simple order so nothing to get wrong.

Nice breakfast stop and car charging point on way to Lincolnshire

Food was very slow, mozzarella dippers were inedible, woman at first window was abrupt and impolite.

No Robinson drink x2 which supposed to be included in happy meal

Really went well, arrived hot, fresh & tasty, this particular Macdonald's always seems to deliver the best out of all the other local choices...Cheers!

“Excellent delivery service! The rider was very polite, respectful, and professional throughout the process. He arrived exactly on time and ensured everything was handled with care. I truly appreciate the great service and would highly recommend it!”

We have ordered 4 drinks but we got it without straws struggling to drink

Only received like half the order.

finally I'm able to give you a good review food was warm and all present and correct for a change 👍🏻 the delivery driver was very polite and friendly thank you 😊

so much nicer than marsh road aMcDonald....sorry but its the truth....

the food was freezing cold, the latter was cold and the ice cream was melted. nearly £40 spent and 4 disappointed people

Spend over 44£ to only got the drinks no food even trying to ring McDonald but no answer

My order was still hot when I received it . Good job

Very poor delivery. While he made good time he was on the phone to someone on loud speaker and i had to repeat the code twice.

It's ok, served quickly. Very expensive for what you get.

drinks had been spilt bag they were in was soaked and falling apart when delivered

food was stone cold driver couldn't find address so anoying when you spend over £30

Just the thing for new years day. And thanks to the staff for being here

Food is good and followed our delivery request however we did not receive any dips or napkins which i ordered

Half an hour wait at 1 in the morning for a portion of fries. Useless

Never arrived did not even give my code and it showed delivered

Mcdonald's is what it is. Same, same

fries we're cold it was like they were done hours ago and didn't taste that great where they were cold

Seriously?! This is the worst Mcdonald I've been, whole upstairs with toilet closed, the only toilet downstairs for disabled was closed so I've asked the staff to use it, the came out from the back of the house with the key to open it, really??? There was like 10 tables and I was the only one there, I've ordered my food for the table service, there was like few ladies chatting (quite loud as well), doing nothing, and when my order was ready the lady called me from the window : "table number 3"!?!? I cant belive, worst service ever, this needs to be investigated...

Again forgot my apple pie ?? Like 3 times in a row ? Cmon guys is it that hard