McDonald's Luton in Luton

You guys earning millions from people but you can’t give them clean toilets , shame on you mc Donald’s and guys who is working in Luton mc Donald’s

I don't have to tell you how bad and poor quality the food is in this place. I don't recommend it. And it's always dirty 😪

Horible expirience. Bad atitude. Rude voman work there

Never get anything to do with grilled chicken from here its way over cooked to the point its solid !

All good sone times fries better than other but overall good

It's McDonald's. Same as the rest

**Review: Missable Staff and Lack of Customer Service at McDonald's** My recent visit to McDonald's was unfortunately far from satisfactory, primarily due to the lack of customer service and the indifferent attitude of the staff. From the moment I walked in, it was clear that the employees were disengaged and uninterested in providing a positive experience. The staff seemed preoccupied, with little to no attention paid to customers. When I approached the counter to place my order, the cashier barely made eye contact and offered no greeting or smile. It felt as though I was inconveniencing them by being there. The lack of basic courtesy was disappointing, especially for a global brand like McDonald's that prides itself on customer satisfaction. To make matters worse, my order was incorrect. When I politely pointed out the mistake, the staff member seemed annoyed and reluctantly corrected it without an apology. The overall atmosphere was one of indifference, as if the employees were simply going through the motions without any genuine care for the customers. The dining area was also poorly maintained, with tables left uncleaned and trash bins overflowing. It was clear that the staff were not paying attention to the cleanliness of the restaurant, which further added to the negative experience. In conclusion, this visit to McDonald's was a letdown due to the missable staff and lack of customer service. The employees' disinterest and lack of professionalism made the entire experience unpleasant. For a brand that relies heavily on customer loyalty, this level of service is unacceptable. I hope McDonald's takes steps to address these issues and ensures that their staff are better trained to provide the level of service customers expect.

Missed an item went back the staff members gathered in a crowd talking instead of aknowladgeing customers in the end was told they gave me the item was called a liar basically, they gave me the item in the end however due to the long unnecessary wait my food was cold did not enjoy.

Food was Luke warm at best, service was poor. Place was scruffy, food and packaging littering the tables.

Absolutely appalling, waited over 20 minutes for COLD food, staff is very ignorant and rude (aspecialy abdul) would definitely not recommend!!

Waited 15 minutes for food when not busy. Food was cold. Service awful

Coffee was Luke warm not once but twice ..didn't bother with food if coffee is not even hot I hold no hope for the food

Service was very slow, had to ask manager if they was actually taking orders, as he ignored me three times,

The food was cold when we got it

My food is cold and in mess . Ice cream are melting

Chips over cooked n it was all cold

DONT ORDER HERE!!! MY FOOD NEVER ARRIVED AFTER SAYING ITS BEEN DELIVERED

The ranch burger need more sauce in it and put together better it was ok not as good as it can be

Nice place to get a late night takeaway

Food was late, delivery driver couldnt find my house but couldnt seem to tell me where he was either food was cold and food was missing

Simple order so nothing to get wrong.

Nice breakfast stop and car charging point on way to Lincolnshire

Food was very slow, mozzarella dippers were inedible, woman at first window was abrupt and impolite.

No Robinson drink x2 which supposed to be included in happy meal

Really went well, arrived hot, fresh & tasty, this particular Macdonald's always seems to deliver the best out of all the other local choices...Cheers!

“Excellent delivery service! The rider was very polite, respectful, and professional throughout the process. He arrived exactly on time and ensured everything was handled with care. I truly appreciate the great service and would highly recommend it!”

We have ordered 4 drinks but we got it without straws struggling to drink

Only received like half the order.

finally I'm able to give you a good review food was warm and all present and correct for a change 👍🏻 the delivery driver was very polite and friendly thank you 😊

so much nicer than marsh road aMcDonald....sorry but its the truth....

the food was freezing cold, the latter was cold and the ice cream was melted. nearly £40 spent and 4 disappointed people

Spend over 44£ to only got the drinks no food even trying to ring McDonald but no answer

My order was still hot when I received it . Good job

Very poor delivery. While he made good time he was on the phone to someone on loud speaker and i had to repeat the code twice.

It's ok, served quickly. Very expensive for what you get.

drinks had been spilt bag they were in was soaked and falling apart when delivered

food was stone cold driver couldn't find address so anoying when you spend over £30

Just the thing for new years day. And thanks to the staff for being here

Half an hour wait at 1 in the morning for a portion of fries. Useless

Food is good and followed our delivery request however we did not receive any dips or napkins which i ordered

Mcdonald's is what it is. Same, same

Never arrived did not even give my code and it showed delivered

Again forgot my apple pie ?? Like 3 times in a row ? Cmon guys is it that hard

Seriously?! This is the worst Mcdonald I've been, whole upstairs with toilet closed, the only toilet downstairs for disabled was closed so I've asked the staff to use it, the came out from the back of the house with the key to open it, really??? There was like 10 tables and I was the only one there, I've ordered my food for the table service, there was like few ladies chatting (quite loud as well), doing nothing, and when my order was ready the lady called me from the window : "table number 3"!?!? I cant belive, worst service ever, this needs to be investigated...

fries we're cold it was like they were done hours ago and didn't taste that great where they were cold

forgot the straws but otherwise perfect.

Chips was lacking small instead of large no straws

Nice as always. Loved the hot chocolate

Luke warm food again. C’mon guys!

Food was nice but I order a big mac without pickles but I got just 2bugers without a bun with cheese that was for my son luckily I ordered a extra burger otherwise he would of just had a burger with no bun was given someone order as it says til on the box and I ordered online lol

Came in had food parts of order was missing, my little boy needed the toilet to which I was told they cannot open the toilet seemed more like they couldn't be bothered to open them, I waited at counter to be seen was looked at multiple times then ignored whilst waiting patiently then served someone who came in after me, whilst I watched what looked like 2 superiors a lady and a guy called Ali arguing who should go to the counter, training required with customer service skills I would advise, very rude. Showed all chaos in front of customers that do not need to see that.

No Chocolate milkshake, replaced with another coke was disappointing. Delivery driver was great though.

Everything was packed neatly, got the sauces (sometimes you choose sauce n there's none), one nugget had a weird hard bit in it so knocked off a star (I know, it's McDs not Masterchef) the burgers were nice. McDs is not a cheap meal anymore, (unless you buy for 1) it's a considered purchase when ordering an ever increasing cost for a family treat, overall it was nice (I felt no energy to cook). Nice to have an option to still eat. The burger and fries for 2 for 9.99 was a good option.

A muffin was missing from the order

Food was cold as usual. Couriers haven’t got proper heat bags. Just ridiculous. Tastes meh when u re-heat it.

Veryyyy badddd I haven’t received my food I want to report the driver

Quick delivery friendly courier.

Not happy my bun was burnt on both sides

This order wasn’t delivered poor service

missing items every time ridiculous

I have had the wrong food delivered to me I am not happy 2 days in a row now this has happened I want my food I have paid for delivered to me

My order didn’t arrive but says delivered ??????,,

Food was cold. Got a £6.44 refund all inedible. 😡courier had food in open shopping freezer bag so not surprised it’s cold.

Excellent delivery. Thanks a million brother 😊

night shift workers talk, laugh and don't care about customer service, they are rude and obnoxious, the shift manager should lose his job, he stood at the back and stupidly joked about the situation, 3 customers, 25 minutes of waiting for food

but some of my order was missing

Most of the time WIFI isn't working and even network is down for mobile data due to the location. Very frustrating. Admin please review this call out. P.S-Feedback is not related to the food quality as isn't the case Never had issues related to the food,not even once

Both my burger and my chips were cold and hardly edible so I wasted the entire purchase of this meal?

Didn’t have fish fingers in stock, gave chicken nuggets which are not halal and my son couldn’t eat it

Without a doubt consistently the worst McDonalds I have been to. Do not order from this location on a delivery app, I have had missing items on practically every order I have placed with them and they don’t refund. The last order I had had an apple pie which had not been sealed upon one side, so was just an empty casing with a couple of chunks of apple. It had also had a ‘dispose of’ time that predated the time I placed the order. The experience at the drive thru is no better. Asked for a double cheeseburger on its own, they kept asking about fries and I said, no fries please - i was given 5 x fries and no burger. They looked at me like I was lying when I said I hadn’t ordered it. I mean… This place has poor food, bad attitudes and they are rip off merchants. I will always go to Dunstable rather than this place even though it is much further away.

kept moving the delivery time. can't really be classed as fast food when it takes over an hour. when the food did finally arrive it was stone cold. fantastic 👌

Cold burger and freezing fries .. being at the end of the queue means this food was sitting a long time before served to me

Food took 2 hours to come and was stone cold

Icy cold chips and you charge for sauces , but you don’t provide sauces

tasty meal. nice and warm. delicious.

Very slow process, not good enough for a drive through.

This is the 3rd time my order has been missing items I am not happy I will not be ordering off jus each again

poor not the 1st time ordered a big mac and only had 1 beef burger instead of 2

not sure somebody will read this but need to say that this was my best order from McDonald's. still hot, delicious and on time to the door. Great job.

My order came and it was cold Ordered a double Big Mac with bacon but got no bacon

This Oder got cancelled and yet I never got my refund or food

food cold as driver went past and then knocking at completely wrong address half way up the road

I have never received this order???.

The food was bad. A different type of drink, fries were cold and stale. And there are no dip fpr my veggie dippers. It was so sad

Got all my drinks mixed up , no latter no milkshake

Do not waste your money here. The wait time is bad and then they give you old and cold food! I complained to staff and just gor an annoyed look. Avoid this place

Drinks half empty no chips with meals last time I order

food was delivered late. May be it was late from the restaurant. The food is stone cold. Not edible

18 mins waiting inside when no-one else is in there is a bit of a joke I can see your Priority is Uber eats !!!

Fries cold and stale and Cola's were premixed really badly. Slow service on the drive through

the order was completely wrong

cold food not even warm, ice cream half melted

food was cold and some items missing not happy at all with the service

Oder never arrived but still charged - disappointing

It's a normal food my kids love the fries but apart from that is normal very busy at certain times as it is right opposite the school if I was you I should avoid going between the hours of 3:00 and 4:00 p.m. extremely busy too many kids inside

(BEWARE) Dont order on the mcdonalds app if close to this location. They repeatedly leave burgers and other items off the order and give cold food. They take no responsibillity and dont replace your items or refund.. they just referr you to a useless SUPPORT number where they continue to fail at providing any customer service! If you order use uber eats directly, at least your purchase will be covered! RUN!

Food wasn’t good but delivery driver was very polite and happy

It was missing the burger in the large meal that I had ordered. Check the contents of the bag before the driver goes

Missing straw no Napkins either An Cole flat

got the order OK for the change guys and gals xx