McDonald's in Kensington and Chelsea

Awful place dull and dreary seating area, unfriendly staff and average food and drinks. Memorable only because it's so bad.

Crazy busy and really inefficient McDonald's. This wasn't a good experience at all.

I ordered chilli crispy wrap, and they make a huge mistake by putting BBQ Bacon crispy wrap, and i am allergic to bacon, and i do NOT eat it at all, but this mcdonald’s branch force me to eat that !!!!!! UNACCEPTABLE

food left outside without buzzing. drink cup on their side and thr coffeeas spilt all over the hashbrown no coffee left in both cups and hash brown not eadible. very disappointed

For a busy fast food chain. Can’t complain. Ordered £30’s worth of food and only waited 5 mins. It was very busy but the service was fast and straight forward. Seating is downstairs which is only small space. But managed to find a seat.

Took ages to find a seat. People were at tables who looked as if they'd been there for ages. Took ages to get food which was then only luke warm and poorly presented. Not an enjoyable experience at all really.

They are too slow to take order, to serve as well. I have ordered bacon mayo but they gave me double cheese burger and when I went back for the food, the lady was saying this is bacon mayo they I asked if it was where is the chicken? It’s cheese burger and I sis in law already bite on this. Then she changed that for me.

Small but good place an hot food

Great location with clean bathrooms! Food was served fast and was great!

food ordered for 8.45am. food delivered at 10am my friend left at 9 15 without her food. food was old and hash browns were cold and greasy. could not even cancel the order so i could not order ftom somewhere else. resraurent did not answer call. very upset.

I want my money back I have not got my food I’m so upset

Food was your usual standard but the staff were so rude and miserable.

Helpful team of staff. Easy to use Totiel. Wheelchair friendly.

Basic McDonalds, not much room for dine-in Clean, met expectations

Cold burger and super soggy fries.

coke flat,absolutely, like it was all day on the table.

Horrible. Crowded and not organized for such a flow

Depressing place to be..it's all about the delivery service unfortunately for these restaurants

Food ordered for 8.50 courier did not arrive until 9.05

A store with good business There is a QR CODE on the table to order food But only for locals There is a self-service ordering machine downstairs Don’t be afraid of ordering in English🤣 I saw something similar to the happy hour package Light it up immediately! ! Chicken nuggets are delicious 😋 It just tastes like McDonald's chicken nuggets Burger🍔McChicken Really don’t make trouble ~ it’s too hard and the lettuce 🥬 falls into a ball I really don’t recommend the burger ~ I ordered it wrong🤣

Very rude manager confronted me because I took a picture of the menu, rude and disrespectful

Toilets were not clean The food was cold and wrong order (extra burger that we didn’t word-gave it to a homeless person not with the cold fries that would be cruel) Ohhh and we tried the toffee apple pie OMG couldn’t taste the apple or toffee plus it was extra small - WOW! What happened there? Expected better and NEVER HAD A BAD EXPERIENCE OF MCDONALDS!

The milkshake was too thick to drink as it hadn't been whisked sufficiently. My hamburger was the thinnest I have ever had. My grandson's chicken nuggets and our fries were fine.

Terrible service, employee with no training in customer service. grumpy employees.

I can't believe that I have to write this review. I know it's McDonald's and expectations are not high but I can believe it's worst here in London. I ordered the Mcrib and I can't believe I was so disappointed. It was dry and lack onions and sauce. At least they have a salad option, which was decent. The cafe latte was also so-so. McDonald's in the America way better than in GB, and that's not saying much.

Ordered 3meals, one of it was missing. Disappointed. Not first time ordering and having the same experience. Is rather somebody else’s incompetence or simply someone is stealing.

Mc Do at the top, well located, very clean.

Ordered bacon and egg mcmuffin meal.did not send the bacon and egg mcmuffin meal. Just egg. refund me the money.

I don't receive my food. I want to request refund...

Ordered a meal via the app and this is restaurant in charge,I didn’t get my meal of 11.94 and no where to cancel on the app,I contacted through the virtual assistance wasn’t able to help so the day I got the MC Donald’s contact centre I was told I can’t get a refund for meal I didn’t take that I paid for because I didn’t call within 48hrs instead of them to investigate and make their customer their priority,very poor service indeed

Normal dresser. The facilities are uncomfortable in terms of space.

The best thing of this chain is you get what you expect it. No surprises and no mess.

It consists of 3 floors Prices are good

The staff are rude and the food portions are smaller than normal. Not worth the money. One question will make then offended? Can I get a refund? Can I have that without ketchup?

McDonald's is McDonald's, quite crowded, but in a good location

It's the same as everyone. Fast and precise.

I ordered 3 wraps, one burger and one fries and the manager just gave me one box of ketchup and refused to give me more because he said he had to pay the ketchup himself…. I couldn’t believe, since when theres a limit on the sauce you use on a burger shop? Is ridiculous

Very packed and very loud , literally no seats to sit on. The tables were dirty. However even with the crowd the food tasted amazing and quality wasn't taken out of the equation.

Tashwin the manager in the white shirt has terrible customer service skills and will lie to not have to do the job he's asked....

Need charger plugs for cell phones

Always reliable & tasty. Not like the Pizza i ordered from Victoria which was disgusting.

The classic McDonald's, clean place, fast service but don't expect anything different from the Italian ones apart from the significantly lower prices

Wet food and waiting for compensation

All tables where dirty as were the toilets.

I ordered nuggets with sweet and sour dip but there is no dip in the bag. And my friend ordered a salad but they didn’t provide the cutlery in the bag. The service of staff (probably the manager) was really bad. Very dissatisfied.

Was clean there and the service was good. Thank you

Super quick food at good price, chicken burger n chips and vanilla milkshake 😋

Standard McDonald, nothing more to say

Not worth going there! Not for me anyway!

Crowded but highly efficiently run branch. Food comes very quickly despite being smaller. Seating and toilets upstairs. Ice cream was excellent, unlike some branches

Never arrived, kids are starving, thanks

2nd time happening this and McDonald’s will return refund in 15 days.never will Oder again.

They forget my potatoes, my chips!!!

No where to sit when you eventually get your food, eat in or take away didn't matter, lots of people saying take away then sat in restaurant. One young lady trying her best to keep the place clean

It’s 9:10 pm and the seating areas are all blocked off….

The bathrooms are always very dirty

Ordered Big Mac meals and no fries came. Drinks had no straws either. Disgraceful!

Visited for lunch today. It was busy but service was extra fast and food was hot and tasty.

The food was not the same standard that we get in Australia. The chicken rap was very dry and chewie. However food in London is very expensive and when you need a top-up while sightseeing it's ok.

Well organised and fairly clean for such a busy fast food centre. Seating upstairs and downstairs with toilets located on the top floor, loverly staff... Typical McDonald's

Very fast service, the entire place is very clean, including the sink

Dirty shop..The tables full of food from the previous ones!!

Poor suggestion that you thought I was inside this place

we are staying at jumeirah carlton 1508. and have not received our order. The conciërge has also not received anything and can confirm this. This is very disappointing and we have now ordered our order via Uber Eats. I would like to refund the amoun

Food was as expected. That part is 3 starts but.... They didnt bring the food to the table while they had the means to do it. It was also cold like a fridge.

terrible service! I took a large menu and a salad. I only found the sandwich in my bag. I pointed out to the clerk the complete lack of salad, only to find myself without the PAID chips! DO NOT STAY THROUGH HERE

Super busy, they forgot to give us our order so waited ages, wasnt hot when we got it.

Toilets seem to be broken all the time, employees are a bit overwhelmed and not particularly clean.

As usual, it has not changed, the quantity has not changed, and the taste has been the same for years. The prices are very acceptable, but the quality of the food is not something I recommend.

There are many people sleeping late at night, which makes me feel bad

Lovely and hot and arrived before expected

They don't give you the receipt and they mixed up the drinks which is dangerous if you have special dietary needs. This was not a good representation of McDonald's and what I expect from the franchise.

Good place, occations get busy, early opening. Staff are bit lazy & slow

McDonald's relatively clean but on the other hand with a room that is seriously lacking in space!

Food was fast and what you'd expect from McDonald's. Establishment was over run with customers and not enough staff to keep up with the matinence. No toilet roll in the toilets or seats to eat in so you were having to wait ages.

Boring list Always the same taste There are no surprises there, you go when you have nothing else to do because they mostly work non-stop.

Food ordered for 8.50. Food arrived 9.35. Food was cokd

Driver was so rude just because he couldn’t find an “entrance”

Nice place, I adore that one, small lady from service that asked me to fill in a survey for the restaurant and then gave me free chips 🙂

ALWAYS items missing or wrong with ANY McDonalds I order from!!!

Food warm but ok. Driver friendly.gave me the package safely

It's a regular McDonald's. Very very busy. Not wheelchair accessible for dining in.

Perfect, fast and efficient. I recommend 👍

Very convenient to Harrods, fast and well-executed service, dishes at McDonalds standards

All ok normal like in mc Donald

Food was OK. The atmosphere and cleanliness of the seating area needed attention; sticky tables and rubbish on the floor.

Not open at 5.05 lady at till keep waveing me away when trying to find out when open y Advertise that opens at 5 when don't

As mcdonalds go, this is pretty poor. App does not work here.

The problem with their branch is the tables in the upper floor, which is very difficult for those with children and a stroller. It is difficult to move around, and there is no lyft.

MCD in London same as all the others. Food fine, service fine.

Driver was very polite, thank you

Average at best. Could be faster at cleaning tables. Never liked the smaller Donald's with seating crammed in upstairs. With the amount of cash Ronald rakes in it'd be nice if they spent some making the restaurants bigger and cleaner especially in London..But that's not going to happen is it so we'll just shut up and carry on visiting the same sup par burger joint more than we visit our own mum's.

Simply and utterly disgusting. Some of the food was ok, fries were not done and gross. Bathroom was a complete mess. Dining room and tables not clean, but hey, they have someone standing by the trash receptacle to help you decide what’s recyclable or not. Don’t even take your chances with this place!

I won’t go here anymore. Charge for delivery. It’s only over the road! Other small charge, but that’s not the point.

One of the worst i have been, incomplete order, fries (chips) not done well, forgot to add tissues, other people in line complaining about their order

Ordered for 9am late driver found and food delivered at 9.35an

Really really busy most times but still quick

The tables are not cleaned and are disgusting. The lady who is there for that doesn't even have a cloth to clean the tables. One and no more.

Bag was torn /wet, food was cold. The driver was also going to complain about this as he too found it appalling.

Way too small to cope with the amount of people that want to sit.