McDonald's - King's Road in Kensington and Chelsea

Rude staff new students they don't know how to speak customer all rubbish staff from new student don't have manner

It sells burgers. Cheapest place to eat in the area. Standard McDonald's fare with service to match.

The food was fine. Toilets were clean. Weirdo downstairs.

Pretty average for McDonald’s. Good place for people watching.

Always very busy...and not massive...but a sight for sore eyes down the Kings Road... :) Somewhere I pop into regularly...even if just for a coffee. The wifi is good here too. Not the best place to be when the local school kicks out after 3.30pm..tends to get noisy for a while after that. Lovely when quiet though...

Worst Macs I've been to. Letting kids vape downstairs,really poor

I visited this store on 8/10/24 at around 10:15am. I was served my the duty manager and the service was probably the best I’ve received from a mc Donald’s. Very friendly, quick and she was smiling. Offered me sauce and told me to have a good day. Fast food, fast service… very impressed! They have toilets and they were kept clean, extra seating available in the basement. Overall a great experience and visit!

they never have toilets open, they always block the access to their toilets, covid and other viruses are still around, we still need to wash our hands before eating, we needed even before covid, at least this is what civilised people do before eating

I am standing front of this MCdonalds time is 10.25 pm and they close the door 25 minutes early. This is not nice.

More than enough price performance

Always understaffed and sloooow

The staff is very friendly and helpful but I gave only 3 stars because the wheelchair accessibility is inexistent and needs urgent improvement!

Slowest breakfast ever. After 20 minutes of waiting I had to point out our order was sitting on the side getting cold. It was cold when we got it. No sign of hustle in this McDonald's . Avoid.

I'm a regular. I love grilled chicken wraps.

Extremely slow service, was only given half my order and told the rest was coming, 30mins later they told me they couldn't make the rest of it, offered no apology.

So disappointed today in this Mc Donald’s,I order orio frame and my order didn’t come out,when I went to check in very bad answer they told me we can’t doit,they didn’t even apologised .im so sorry I paid for my drinks,I didn’t ask for free ,I work in hospitality and I know very well jow yo do the customer service

They did nothing but waste my time. Ordered a Mcflurry. Waited 20 minutes, which was supposed to be brought to my table. Instead, they couldn't be bothered, and so I got a refund and left. The atmosphere was nice, service was awful

Could be busy sometimes, but it is generally a see-through kitchen. Hence, from prep to moment of collection, it is a clean process of handling food hygiene. To me, it is important that the place/kitchen be clean and members should uphold that food standard of delivery. I recommend this branch for a decent eat-out experience

Used the app and super efficent!

A petite McDonald's in a lofty area. Good coffee and service, only thing is that downstairs you get some odd characters leave the toilets rather unclean.

Slowest McDonald’s I’ve ever been to. Always come here on my lunch break and they might aswell call it a slow food restaurant . I’m currently stood having waited 25 mins for just a cheeseburger. They need to fix up their slow paced and rude staff

It's a McDonald's. What more can I say

Guy I’m so sorry to say this but I’m was a regular customer from this MC in king road was quick and clean now with the new stuff working there is constantly the que and the food omg chips burned cucumbers even if I hate them was missing and the stuff just joked between each other with out looking the customer very bad and not to be rude but if you look the stuff working then you can answer at your self why is so bad anyway thanks for this people soon you can close all London anyway good luck all

This macdonalds is a quite small, very few seats upstairs, although they have a basement with more seats the total number of seats still isn't a lot so it can get busy. The kitchen is also small, so not many staff can fit in at once, so as you can imagine the speed of service also isn't great at peak times, so be patient. Otherwise it's just like any other macdonalds, I guess the one plus point it has is it has long opening hours, opens early for early birds.

Ate our food downstairs, was quite possibly the most disgusting experience I've ever had, bins were overflowing, tables all covered in the previous people's food, mess on the floor. All in all revolting

One of the better McDonald's in the UK. Decent portion sizes usually, the fish fillets have their own separate fryer & built in filtration system avoiding cross contamination with other products.

there were people barefoot cleaning their feet. got food poisoning the next day. very disappointed considering it is in chelsea.

The guy serving was making up orders and just dumping them on the counter without calling out order numbers, not very helpful

The food was prepared fast, still hot but the place is very crammed with a lot of people waiting for their orders or trying to order. Overall it is good but not the best.

Meant to be fast food but I could probably fly to the moon faster

Possibly the best hash browns ever - crunchy outside and hot. The bacon and egg MC Muffins were also good and were cooked while we waited. Nice people, but definitely not the cleanest place. Could do with a proper deep clean everyday. Ok you don't eat off the floor, but what you see out front makes you wonder about the kitchen area. Could do better.

The classic McDonald's, no more, no less. Quick lunches minimum spend.

Horrendous I live next door and I see rats there every evening

Place closes at 11pm but they don't let customers use their WCs from 10pm. Surely that's against its food and beverage operation licensing. Its staff are a disgrace.

Honestly I’ve lived nearby my whole life that this has been the closest and local McDonald’s. It used to be good but as time has gone on this place absolutely reeks of bad service and bad staff. They are the most unhelpful staff ever, you could stand at the counter for minutes and they will walk past back and forth and not even look at you.

The chicken was not fresh at all, and I asked for a crispy and they gave me a grilled. And they refused to make me another one .I have been going to this McDonald’s for 12 years and I’m very disappointed

Fast service, pretty decent and clean place. Staff didn't seem stressed working so no rush in handing the food 🙂

When you haven't had it for some time..........

Better than in France but below other competing fast food

Because I drove 20 minutes to buy a ice cream,but there were no ice cream available today!

Never order from this place, 1 it will never arrive 2 the food is beyond cold and disgusting

I waited a long time for the order and as a result received an undercooked chicken ..

Horrendous restaurant. Poor service. Slow inefficient staff. 20 minutes from order to receiving food. Avoid!

Worst customer service........ No response.

The mc donalds was very busy today in kings road 6:40pm, i had to wait over 20 minutes for my meal only for them to make my daughters burger wrong. I went home and found cheese in the burger. This wasn’t a problem since I live 5 minutes away, but Its just disappointing as I know they are busy but should be making customers food orders right.

First and last coffee ever in my life

they took 1 hour to complete my order for a PLAIN CHEESEBURGER!!!! and then they have me the wrong order and i had to wait even longer. the worker lied to me and told me my cheeseburger is on the way and i had to wait an wxtra 30 minutes. i am ANGRY AND DTARVING !!!!!!!!!!!!!!!!!!!!!

They never have ice creams in there. They switch off their machine when a ray of sunshine is coming. I live in the area and it has been a recurent issue for years

The dirtiest place and the most ignorant staff I have ever encountered. Disgrace

The usual, convenient but not great. Service was robotic.

Was nice enjoyed 😉 don't go there much x

I visited few times while working in the area. VERY SLOW SERVICE !!!!

One of worst McDonald in london. Waited 20min to get coffee while there was only 5 costumers inside.

Remarkably clean branch!!! Can't say anything negative!

Nice and quiet also on a busy day, lots of space

Slowest McDonald’s I’ve ever been to

This is one of the slowest of all the McDonald I’ve been too

Wrap foods with no gloves and touches hair 🤮disgusting

Completely inaccessible for anyone in a wheelchair. No help offered to allow us a way in. This is not acceptable in this day and age. The company have purposefully raised the floor 5 steps above ground level and not offered an accessible entrance. This is disgusting for wheelchair users like me.

Service was good, but the chicken burger was extremely dry , chips floppy and tasteless, toilets definitely would have benefited from a clean, and no it wasn't a busy time , overall was disappointing

Processed food a big no no for me

We wanted to order at the terminal 30 minutes before closing but suddenly the terminals went out and so there was a crowd at the checkout to order with the employees. It's not very coherent because the employees started to panic and do anything. We are French but we speak English very well, but it was impossible for the employee who took our order at the checkout to understand us. Impossible to have what we want because they had nothing left…. But instead of putting what we wanted in the order, he changed the order without warning and put what he wanted. We ended up with a wrap that we didn't want (empty and lack of ingredients), he hadn't put a menu, a triple cheese (only 1 slice of cheese and overcooked) and a small drink instead of a great… Great … !! Lack of organization, concentration and professionalism! To flee

Good coffee but the loud music is the reason I don't hang around.

The food is nice and hot, the staff are lovely very friendly and welcoming the atmosphere is great, I have enjoyed many times and will definitely recommend. Lunch time can get extremely busy with the school children locals and tourists.

Terrible restaurant. Rude and insolent security guard right at the entrance began to forbid me to film video on my phone, when I asked to call the administrator, the guard refused to call him, I had to ask another employee to call the administrator. in the end, the administrator did not forbid me to film, but after the rude guard I did not want to take anything from this restaurant. I ended up going to another McDonald's where no one forbade me to film. The guard apparently decided to play the evil owner. I often film food reviews, and this is the first McDonald's where I was not allowed to film on my phone ! I caught the whole thing on video and posted it on YouTube! It was on the 27th of October 2023

Ok McDonald's on fashionable Kings Road.Im trying not to go too often these days as I need to shed a few pounds you know: 😜 Some of the order screens don't work and one of the staff was a little abrupt!!

사치갤러리 근처 맥도날드입니다. 원래 조용한 동네라 서비스 분위기 괜찮습니다. 갈릭맛 치즈스틱 맛있었고 스테이크 버거 맛있어요.

I like eating McDonald's every now and again, but seriously it's not healthy to eat more often. It's delicious but we need to take this fact into consideration that it's not healthy. One in a month is OK, more than that is not.

Fast service. We got it for takeaway. Kind staff. Overall nice experience

Music is amazing, who knows the playlist?

Very quick delivery to table of order placed via McDonalds app

Hi… Yesterday I had a very disappointed experience with my order. After two bites I realized that something was strange due to the coloring of the eggs that were in my sandwich. They were green because they were cooked, spoiled, rotten, after that I was sure I was going to get sick with diarrhea, which is what happened. I spoke to some attendants through the app and the most I got was a 3.49 refund, which is ridiculous given the frustration of finishing my breakfast with friends and not having a 100% refund, which would be the minimum. Really frustrating! Attached photo.

I couldn't understand the employees or the menu, they kept calling the French fries "chips" do they call potato chips French fries or something?

It's a MaccieD's. You know exactly what you're going to get. The food is exactly the same all over the world. So it's my comfort food. Some of the ordering screens were having hiccups and the McDonald's app never works for me. The site was the Chelsea Drugstore.

Hash Browns 4 Breakfast, luv them 🤤

Visiting our local Macdonald in the heart of our shopping area is an enjoyable experience. Good atmosphere and good music and good food.

Very good restaurant in the area where you can order your food in one of their four screens and they serve it quickly. It is very clean and the music is really good.

It is a McDonald's. What should I write? Same taste, same service everywhere in the world.,, :)

My sister and I visited your branch on the 28th of September for a late lunch. I have to say that Ali from Customer Care was definitely the kindest person we met in a customer facing role and it's remarkable how attentive and professional he is at his job. He came to help us very promptly and got us a table. He then took care of our meals and brought us everything to the table. We requested to speak to the manager to give our feedback and we learned from him that Ali is also a very active member in his community, helping many people that cross his path. I don't exactly know what type of help he gives to his community but I could tell from our experience that he is very dedicated and kind. We also learned that he has been awarded employee of the month more than once. In a city like London and in times like these, I believe this type of service matters a lot and should be the norm. I also think that we should always acknowledge and reward great professionals at their job, so for that reason, I'm writing you this review. I have also wrote a praise email and I hope it reaches your Head Office. I wish Ali continues enjoying his job and being rewarded for what he does. Thank you again for your service.

Pěkně řešená restaurace známého řetězce, jídlo klasicky výborné. Problémem byli místní "školáci", kteří si zde po škole udělali setkání zrovna v době naší návštěvy, kdy byli velmi hluční. Naštěstí byla na místě ostraha (což mě v restauraci tohoto řetězce velmi překvapilo, že je zřejmé nutno mít), a vše bez problémů si pohlídali. Nebyl to tak pro nás zrovna příjemný zážitek, příště raději zvolíme jinou restauraci.

Proper gross. None of the employees wore gloves touching everyone’s food……

Good morning this Saturday we spent at MC on Kings 🤴 road! It is calm, clean, tidy, tasty place. Very polite stuff. Recommend for breakfast 🍳

There are stairs to go up. It’s not very convenient for wheelchair users and buggy users.

The service is unfriendly, but apart from that it is fine.

Avoid Avoid this restaurant !!! Ordered food from this restaurant, second time , first was late for 2 hours and second newer arrived, had to go trough hard process to get money back , poor service .

Never order from here. I ordered 1 delixe crispy meal and 1 double quarter meal and deluxe meal is just missing, tried to make a complaint but they never pick up so, just bad.

Don't have a lot of staff Need help with take tray downstairs beacouse l have sp need son.and they didn't give ketchup. Ask two staff get for me. Have to do better.

Consistent wrong deliveries. Kings Road McDonalds will never ever ever deliver any condiments despite adding them to orders and paying for extra food that comes with condiments! Every single time the end of the order with ketchup sour cream etc will simply be ignored, so usually 3 out of 6 items specifically added to the order won’t arrive. Don’t take any chances with a delivery from here and you’ll get dry old fries and stale chicken with no ketchup even what you add ketchup to the order and pay for extra condiments. It’s like the restaurant staff deliberately troll customers by always forgetting be staple of a fast food meal! The restaurant itself is very smelly and unclean. Go to Five Guys instead - it’s more expensive but at least you actually get what you pay for.

Very nice Mcdonalds, kindly gave us a cup of ice when my daughter had a fall and had a huge lump on her head. Food was lovely and fresh, chips were perfectly salty, and additional seating downstairs. Due to the area, it does become very busy

Food is as good as mcdonalds gets. Clean and well-seated space and usually not too busy unless it's after school/work hours.

Always consistent but waits could be far less

the machine where to order was not printin receipts. then When I pay the lady give me a lot of penny .. jeez... better to pay exact amount

Order a double big mac with as plain, came as not plain with everything in. Other than that nice place and nice staff

Usual McD's. Downstairs seating and toilet were out of action due to maintenance. That meant seating was at a premium.

Got there like 9:30 pm last night, hardly no one there , so my order was the only one on the screen. However I had to ask the staff to start preparing my order as they were chatting. Never been in a Mc Donald's that chatting is a priority. You could even hear in detail the conversation about their private life. (Very unprofessional)

This is your average, high, volume McDonald's. There is a small counter for ordering, but it is evident they want you to order from their kiosks. The food and drink were average. The serving people were somewhat robotic. Their goal is to call your number, hand, you, your food, and then not respond to any questions or request. I'd go again because I know what to expect from McDonald's.

My friend and I visited McDonald's on Friday 16th June. We ordered 2 Quarter pounders, chips and salad. We will visit again. Yummy Yummy.

Was very busy and long queue and took

Same as every McDonald's cheap over cook food, not good at all.

Nice although small upstairs seating area. Downstairs much bigger although no daylight