McDonald's in Birmingham

Absolutely shocking service. Took over an hour for food to arrive the £9.99 meal deal and they couldn't even get that right. Missed out the fries and then refused a refund. How can you miss out fries and not refund? How about train your staff or employ staff who know what they're doing under pressure. If you'd like me to come and train your staff let me know, I work well under pressure with good customer service. Will I be coming here again to spend my well earned money? No chance PS: Your store stinks, pass it on.

food throw in to bags and missing items the manager had totally lost control off the staff who were messing about making drinks

Go in most days for a coffee and sometimes more. Very clean, from the outside (Roland keeps it lovely) to the girls keeping the floor, restaurant and toilets clean. Coffee is brilliant and very rarely have to wait too long. We've been in many mcdonalds but this is our favourite 😍

Me and my wife throw up in 15min after we eat.

Horrible, I've ordered through Just Eat twice and the second time something is missing

Ordered on Uber - forgot sauce I swear these places always forget to put the sauce in like why should I pay extra if your not going to include it

Very busy at rush times, the atmosphere isn't great at night. However, good service and atmosphere when not busy, but the night atmosphere takes the top.

How is this possible that 4 times in the row I ordered thru mcdrive and 4 times in the row something is missing from my order I realized at home… waste of money

Once they gave me the wrong order and they didn't refund me . The bathroom was very small. The only upside is being greeted by lovely grey haired man.

Its ok . Nice people who work in there and nice food

Absolutely disgusting service!!!! Drive through and sat for 16 minutes with 1 car ahead of us. No service left to sit waiting, no customer service present, the attitude to let people wait without telling them there is a problem!! what's wrong!! Couldn't care less about paying customers, had to get out of the car to walk and ask why the delay. Poor poor poor, who ever manages this branch, should NOT be in charge. Basics!!! Let the customer know there will be a delay due to the inept systems you use and come and speak to the customers!! Don't leave them waiting and not knowing. Left and used a different branch with no wait and better service levels. Shocking that you are happy to treat your customer this way. Sheldon Coventry Road MacDonald's are clueless in how to run a business. Avoid and drive half a mile to use an another branch. 3 times I've tried this branch and every time an issue. Goes from bad to worst with the attitude of the staff here. Rude and no apology and told the systems are down and being rebooted, no expectation on time to wait untill fixed. Seriously the management have no skills apart from being good at not being good. The good was also horrible and lacking in filling on the burgers, terrible we experience.

Cold food, wrong items and rats in the car park.

It's very busy, but good food and a great cup of coffee.

Great to see assistance was available for older people. Food was hot and tasty.

There is always food missing from every order.

Food was wrong. Asked for no cheese but again burger had cheese. It’s ridiculous that a simple request can’t be followed.

food came freezing cold driver had it on board for 20mins

completely wrong order. missing 3 drinks & a muffin meal. adsokute joke.

No sauces have come with the food despite ordering sauces from the chicken select box

No straws, 1 fries missing and no dips

Every time I go (admittedly not often) there seems to be more attention given to deliveries over walk in customers. Food size decreases while price increases!I think it's time to make my visits less frequent.

No fries with all 3 meals ordered

The food arrived cold the fries got thrown away and the burgers barely touched

The food was cold and was like cardboard it wasn’t very appetising and wasn’t very nice to eat

what an absolute joke, missing hashbrowns. ordered milkshake and was sent coke...

Missed my drink and food was cold

Food was cold & saggy instead of cucumber bag i receive apple slices & grape bag

Order was extremely late, no apology from driver. Disappointing experience

Order was missing majority of items, and some items were missing part of the order or just not up to standard. Missing different items from both happy meal orders, missing an entire main order, and 2 drinks orders missed aswell as getting one completely wrong. Food is luke warm at best

Food never got delivered! Awful. My partner had to go to the restaurant! They then said that the order was delivered! Liars.

Ordered a meal and nuggets on the side got sent the meal and a cheese burger with extra pickles and not my nuggets (unfortunately I’m only offered a refund or credit which is annoying Because all I wanted was the food)

Food was freezing cold chips were disgusting

Fries are cold, over cooked and like carboard. How can you sell food like this, wasn't able to eat them.

The food is very dry, inside the location is very dirty

delivered the completely wrong order and not happy at all

Very good experience no problems

Order was missing an item. Just Eat refunded cost via credit to my account. ordered missing item and was changed again for delivery fee and service fee through no fault of mine but the restaurant fault!! Should not have been changed for McDonald's fault.

Missing half my items and items that come was wrong

I ordered sauce and didn’t receive any. I also put some instructions on my order to leave the deliver in the porch and not ring the doorbell before I have a newborn baby in the house. These instructions were ignored and my doorbell was rang and now I have a screaming baby.

Food was cold and items missing

driver didn't have a food bag and and food was swimming in coffee.

cold drinks in bag with hot stuff ✖️

food wasn't very hot and they forgot the bbq dipping sauce for the chicken nuggets

Watched the driver on the map, sit in the car park for 10 minutes with my food. He then drive in the opposite direction to my house and again parked up for another 10 minutes. Food was absolutley freezing when it got here and driver was rude.

fries we're cold and reheated. like rubber. the big mac looked like a normal burger. was cold and no big mac sauce. really dry. disgusting

The driver had me standing at my door for ten minutes saying I need a code to complete delivery I did not receive a code now my food is cold not happy

had bites in the burgers disgusting service

Very hot and very nice - cheers all

driver went to the wrong house

It is one of the best McDonald's restaurants I have visited, always clean, and staff are super helpful and welcoming. Special mention to older gentleman that greets everyone with smile, he deserve 10 stars

My time for delivery was changed 3 times then when it arrived it was all barely warm the fries were all cold and the one burger was stone cold too.

Every time I order from here something is missing. Their answer? Request a refund. I don’t want a refund I want the food I ordered!! The delivery driver was there for 20 mins kept pushing back the delivery time. This doesn’t mean it arrived on time!!! Food was luke warm when it eventually arrived. Terrible experience

Missing food from my order everyime. I keep making complaints. I'm paying for food I don't receive. it's becoming absolutely ridiculous. I keep leaving a note on the system to say please make sure there are no missing items.. It's a simple instruction.

The food was delivered on time but was cold..the McFlurry was less than half filled.. dissapointed I usually love the food from here

It took ages to assign a driver, which I understand to a point as it’s Saturday and it was free delivery, but then it was further delayed by macdonalds taking forever to prep the food, the time for delivery was getting later & the food was cold!!

Place Ordered at 16:07 delivered at 18:23 unacceptable

Useless takes 2 hours to deliver and cold

Missing medium sprite from the spicy veggie meal and all dips for chicken nuggets

Too salty and I don’t like the added onions. I don’t usually have onions at all. Not nice

Wrong order, even though it was right on receipt. Fillet o fish delivered instead of mcchicken sandwich meal and hamburger. Chips cold. Had to order from another McDonald’s for correct delivery. Still waiting on refund.

Delivery driver was not sure of our address and the coffee had been spilt

Missing items!! 2 happy meals missing from order!! Drivers rude response shoulder shrug “call them”

received order from driver not mine and he didn't care,

Food left on floor, cold and missing items, useless!!!

Half of the order was missing and nobody answers the phone to say so. To get the missing items you have to order again and pay delivery a second time

fries we're not cooked couldn't eat them

Food was cold was also missing my dips

this is the last time we're going to order from here. We've has so many misorders from here, with no satisfactory explanation when we've called. Always something missing from our order. Food seems to be thrown together. If you don't want to do the job properly, go find a job you actually want to do. When my husband called and spoke to a manager to complain that for the 6th time there was food missing from our order,all he did was apologise once and then go silent. Great customer service..NOT

order a strawberry milkshake yet it is chocolate at the bottom them strawberry on top

no toy or book with the happy meal. i think if you still order from mcdonalds and don't expect to be disappointed considering the consistent bad reviews they've been getting for years then that's on you. it's not like there's no one e who sells burgers. we do it to ourselves.

My drink was spilt everywhere even leaking out the bag!!!!! Driver was good and was helpful

says was delivered and was not even delivered and I was charged fumming

I was going through the drive thru to the payment section and I spotted this sweary manager shouting at this employee.

Burger was ok, not warm enough. The fries were cold, pale, floppy & undercooked! Unusual as this place is normally ok!

the food not normal standard it was all cold, the lid on one drink was loose so got wet the fruit bag was also missing. it's a lot better than this normally

Ordered food in the restaurant and waited ages as they seemed more interested in doing the delivery orders than the customers waiting. And When we got back the donuts we ordered and paid for were missing. Only upside most of the staff seemed nice enough.

Just threw in a box no care put into it

For the second time running my large big mac was missing. Will not use again.

All good apart from 3 dips being missing. Burgers and fries warm rather than hot. Delivery was swift though.

Staff are rude. Barely speak a word to you. Foods just as bad.

I’m fuming I order a maccies for my daughters birthday and no drinks and wrong McFlurry I’m very unhappy

Food was cold milkshakes went everywhere in the bag

Probably the worst mcdonald's order I have ever had. The burger looked like it had been thrown into the box, the bun had chunks missing from it, food was cold and I asked for extra pickles and got given 1 in total?? Looked like someone had messed around with my burger on purpose from the state it was in.

Ordered ketchup and BBQ dips for Nuggets and there was none in delivery

Absolutely cold.no sauce on Big Macs .

forgot my McChicken sandwich meal

only my fries came, i ordered a big mac meal with 2 garlic dips, unreal, horrible!

single cheeseburger received. not double and big mac not plain

no dips for nuggets as per usual

Order was fine when arrived just items missing from order always missing one items from all orders

very friendly and chatty delivery driver. Food was great 👍🏻

Used to be a great McDonald’s but fries are always undercooked and full sugar coke always comes as diet

Food had to be put in microwave. 1 hash brown missing. Iced latte spilt all in bag, on the sausage &egg McMuffin the extra patty and egg was missing.And a cup of tea with no milk in. I have taken photos

1/4 pounder cheese burger missing

Cheese burger missing that’s my last two orders now that have been missing burgers I’m not happy

Food is always cold and over cooked this place and staff are useless and impolite

Everytime I order from here they always miss an item!!

cold food ice cream melted disgusting service

Absolutely disgusting. Stale chicken, stale buns. 🤯

You never get what you order from there food is always cold . orders are always wrong terrible every time