McDonald's in Birmingham

Ordered off the app, collected from the drive thru. Food was good and warm but is it really good value for the money?

Extremely slow service don't seem to know how to work as a team to get the orders out here

Freezing cold and missing items

Driver gave my food to somebody else. Called the store as my kids are waiting for there food. Manger tried to tell me they had ran out of food and they couldn’t help me. £30 for two McFlurrys. Absolute joke!

the food is cold as per and the fried are chewy,, sort it. same always, it ain't hard!!!!

all the food was cold so we had to microwave it all, there was plastic in the one big mac and 1 of the mcfluffies were missing

drinks were half empty as they spilled all over the food, porridge was cold. no straws, serviettes or condiments. no syrup for pancakes.one muffin missing. I don't even think this is my order.

absolutely abysmal forgot half my stuff and sent wrong pie not happy at all won't be ordering from again

Food was stone cold time kept getting pushed back, McDonald’s should put fresh food in if they know it’s been sitting there was an hour disgraceful.

Nothing really bad about this maccies the Manager is welcomeing in there if u need help he won’t hesitate good food not cold it is clean in there though they forget to stock toliet paper in the toilet

Food was cold and missing item

food was an hour old and cold. Just eat say this is acceptable in their policy. be warned

2nd time I've ordered and 2nd time no straws with the drinks

fuming you forget an fruit and bag and instead of my selects you gave me nuggest

Really good one of the cleanest maccy dees I've been to

Milk shake missing, one large fries and noggets missing from order, this happens nearly all the time.

The food was cold n had to be reheated

Didn’t receive this order & haven’t been able to get hold of anyone from delivery service to find out wot happened, spoke to a lovely lady at McDonald’s who really tried to help but unfortunately apart from advice wasn’t able to do much else

Dips all missing off every meal

Forgot chicken nuggets and gave us the wrong food .very cold ,drinks were flat .

Forgot one item so had to be refunded. Looks like they make the Big Mac with their fists then throw it in the bag

driver parked some distance away. I was looking out for him and saw him drop something. when he arrived he said the drink had spilled in his car boot because McDonald's hadnt put the kid on correctly. I don't appreciate being lied too. In addition the food was cold. he did not have it in a thermo bag and I would like to know why it was stored in a car boot? how am I to know that the boot is clean and does not ccontain chemicals? especially when not stored in a proper bag. not happy at all

Cold and half a portion of fries

Initially said 15-20 minutes delivery for it to be over an hour and all the food missing, only drinks delivered.

There was chilli sauce in my quarter cheese. Yuk!!

Waited nearly 2 hours called McDonalds it had been sitting there driver had been called but he didn’t collect finally arrived freezing cold, they just sent the order that had been sitting there for 2 hours

Very bad service, I have ordered a share meal two big mack and fries and a mayo chicken. i got only the mayo chicken. I paid 9.99 for the sharing meal but never came.

Delivered completely wrong order

delivery person could not find address and could not speak English. Food was greasy cold!!! will not be using this service again.

I have never had a bad McDonald's before until this one. The fries were not cooked so were uneatable. The big mac was cold and fell apart .The cheeseburger had onions when I requested no onions and there were no straws for the milkshakes. Cost £51 and was a disgrace. I will not be using the Yardley branch ever again.

Quarter pounder was missing cheese and drinks had no ice

Cheese on Big Mac when I asked for no cheese …very disappointing

food cold. drinks leaking. mcflurrys melted shocking. want full refund.

When I got the order the deal was broken and there is no where to report it

Food was cold I live down the road from yardley so why he had to go all the way round to kits green first is beyond me! Fuming glad I have an airfryer as I’ve had to reheat my food. Extremely dissatisfied

Two missing items of food and no dips

Absolutely shocking service. Took over an hour for food to arrive the £9.99 meal deal and they couldn't even get that right. Missed out the fries and then refused a refund. How can you miss out fries and not refund? How about train your staff or employ staff who know what they're doing under pressure. If you'd like me to come and train your staff let me know, I work well under pressure with good customer service. Will I be coming here again to spend my well earned money? No chance PS: Your store stinks, pass it on.

my food arrived 2 happy meals . They were freezing cold because they did not seal the happy meal boxes. They left them wide open in a paper bag. They did not include the sweet and sour sauces either.

The cold drinks and hot food were placed in the same open thermos bag hence all the food was cold on delivery and tasteless.. the drinks and icecreams were all lovely.

Very cold! My order had been sitting on the counter for over an hour!

Honestly this place, it forgets items every single time!! Only sent a drink and no actual meal. Honestly I get it’s busy but how can a small order be so wrong

Two items were missing, which was double cheese burgers

chips taste like been cooked in old fat and rubbery,stone cold burgers

Food came cold and the fries where soggy

food was cold and there was no bacon on the flatbread

Why is it so hard for the Yardley branch to get the orders right!!

No food has been delivered i want my full refund

fries were cold , burgers cold and they didnt send curry dips that i ordered POOR SERVICE

food was cold and tasteless threw3/4 away

food throw in to bags and missing items the manager had totally lost control off the staff who were messing about making drinks

Ordered breakfast out of 5 meals 2 were missing, called up to be told basically nothing they will do, breakfast had finished! We paid delivery and this is the service you get, every single time we order there is missing food, who is actually packing these orders!

driver multidrop s with cold milkshakes against food. all cold

The food got here cold but that's ok. Our main issue was, as ordered, the box with the mcCruspy has a sticker saying ONLY mayo, however, the burger is full of lettuce. My autistic son is in the middle of a meltdown thanks to this. please, try to be more careful and thoughtful. There is a reason why people choose ingredients. I'm very upset and disappointed.

Go in most days for a coffee and sometimes more. Very clean, from the outside (Roland keeps it lovely) to the girls keeping the floor, restaurant and toilets clean. Coffee is brilliant and very rarely have to wait too long. We've been in many mcdonalds but this is our favourite 😍

Food is always cold from from this macdonalds it’s not the delivery it’s the store

stone cold food delivered in a Lidl bag

Me and my wife throw up in 15min after we eat.

Food arrived hot and they included the dips! As mcdonalds deliveries go, this was a good one.

Flatbread was delivered and was just bread, no bacon or cheese like it’s supposed to be

Delivery time kept changing. Oder Code was also unusual and was "0000", causing confusion when the food was delivered.

ordered banana milkshake never arrived chips are cold not impressed even the wrap was cold

Food was freezing , food was missing and bag was open im so disappointed

Couldn’t have asked for more from the delivery driver 10/10 service 👍🏼

The bun was Rock hard and they didn’t provide my BBQ sauce n hash browns were cold

Horrible, I've ordered through Just Eat twice and the second time something is missing

As usual, something is missing, but how many times can you make a mistake?

Food had a hour wait but was delivered within the time but it was all stone cold !!!

Food arrived cold. Courier had delivery before mine as I was tracking him on the map and sent him a message. When he arrived he said he had 2 deliveries and map sent him to other address first! Complained to Just Eat and offered between £3-4 credit for a £14 order. Suppose I will have to have a "ping meal" now!

chips and nuggets cold and chips far too much salt

They forgot to modify the food according to the order

what part of no cheese did u not understand? I am cheese intolerant as I stated on my order!! waste of money!!!

driver didn't not wanna help and bring the food to my door.

great hot freshly made food. thank you 👍

I paid for food I didn't receive. Stole my money.

Yardley McDonald's have got this order incorrect items are missing

Yardley McDonald's have got the order correct

Ordered on Uber - forgot sauce I swear these places always forget to put the sauce in like why should I pay extra if your not going to include it

Very busy at rush times, the atmosphere isn't great at night. However, good service and atmosphere when not busy, but the night atmosphere takes the top.

Chicken wrap was hard never received apple pies very disappointed

Once again. Who eats a twenty nugget meal with no Sauce. So why, although they were ordered didn't they get sent......yet again. Proper incompetent management

food was cold and part if my order was missing

Waited over an hour for my food and when it arrived it was stone cold

How is this possible that 4 times in the row I ordered thru mcdrive and 4 times in the row something is missing from my order I realized at home… waste of money

missing items 9 selects 1 big mac

Missing items. This is the second time it’s happened in this particular branch…. Will not order from this one again.

Early but very rude driver food barley warm drinks spilt in bag

Once they gave me the wrong order and they didn't refund me . The bathroom was very small. The only upside is being greeted by lovely grey haired man.

I love spending £7 on just eat for 20 nuggets just to get no sauce🙄

Once again items missing. A burger was not delivered. Don’t bother ordering specific items at this place as they choose what they want to send you anyway.

Its ok . Nice people who work in there and nice food

Drinks all leaked and I don’t blame delivery who ever done order the lid on drink was faulty was a right mess

An hour to deliver cold food and spilt coffee.

exactly as expected. So really good. It could have been hotter but wasn't cold.

quality of food that's going to delivery is so low, fries cold, sandwich tested like it was reheated twice and no souce as always

food was cold but driver was early and very kind. not his fault

they completely forgot to put the quarter pounder into the bag, this isn't the first time this has happened . this macdonalds is an utter joke

Absolutely disgusting service!!!! Drive through and sat for 16 minutes with 1 car ahead of us. No service left to sit waiting, no customer service present, the attitude to let people wait without telling them there is a problem!! what's wrong!! Couldn't care less about paying customers, had to get out of the car to walk and ask why the delay. Poor poor poor, who ever manages this branch, should NOT be in charge. Basics!!! Let the customer know there will be a delay due to the inept systems you use and come and speak to the customers!! Don't leave them waiting and not knowing. Left and used a different branch with no wait and better service levels. Shocking that you are happy to treat your customer this way. Sheldon Coventry Road MacDonald's are clueless in how to run a business. Avoid and drive half a mile to use an another branch. 3 times I've tried this branch and every time an issue. Goes from bad to worst with the attitude of the staff here. Rude and no apology and told the systems are down and being rebooted, no expectation on time to wait untill fixed. Seriously the management have no skills apart from being good at not being good. The good was also horrible and lacking in filling on the burgers, terrible we experience.

all 3 packs of fries cold and without any salt, instead of 9 chicken selects we got some chicken nuggets, zero souces, wrong drink and pie soaked in oil

It's very busy, but good food and a great cup of coffee.

food lovely shame they didn't remember the sauces