McDonald's in Birmingham

lovely meal, but for some reason I never get a straw with the milkshake this has happened a few times

Food was late and my drink spilled everywhere onto my food making it inedible

Delivery time kept changing and driver drove further away before delivering to me, I believe he delivered somewhere else first

but item a whole happy meal is missing and a large coke had to put in for a refund 😕

Delivery guy was very polite and on time as I ordered from a shop more than 5 miles away

Burger came cold, food was about 20 mins later then expected and the driver thinks it’s acceptable to bang the door 10 times when his literally just got there

Took over 50 to be delivered had to ring restaurant said no driver had turned up. Then conveniently my order progressed from “Thankyou for your order” to “preparing your order” all food came old and drinks came defrosted

Delivery driver was rude because he couldn’t find the delivery address, ordered a sausage and egg McMuffin meal with 2 hashbrowns and a Fanta but only received the drink and hashbrowns

Driver done another drop before that was not on the way, food was cold and no sauces

my order today was terrible. The nuggets were overcooked and dripping in oil, the chops stale the garlic cheese bread dippers were hard and dry like cardboard, salad item soggy and limp. only thing edible was milkshake and coke. All I have been offered is £4.57. I rarely complain but because of the treatment I think I will probably use another food app. I'm disgusted with the offer of such an inedible meal.

half order missing and items that aren't ours.. there appears no option to get missing items and a shocking upto 7 days to get a response..horrible experience

The drink had leaked all over the place including on the bag with all the food inside of it , ruined most the fries thanks guys👍🏻

food was cold and wrong drink delivered

The only thing I would say is hot choc was too watery and food was not hot.

Was stone cold the chips an burger under cooked and pale

Most of the time I order from here, it's always missing food, the sides are always remembered but never the main part of the meal. I always have to request refunds from here.

the chicken selects were missing from the order.

2 double cheese, 1 sharebox dippers 1x apple pie all missing from 1 order, food was was just warm given how long it took to arrive discuted half our items were missing

Courier was polite and professional. Food was still warm.

food was cols. no straws.. burger was missing and couldn't eat nothing else as dairy free.

food hot and soon eaten would recommend

Disgraceful service from start to finish, how you can’t change delivery address before a courier is assigned then to top it off my order doesn’t even get delivered to where it should’ve been

my food was warn and nice but my milkshake wasn't full it was only half filled

Considering it was delivered earlier than expected you would have at least hope the food would be hot - it wasn’t it must have been in the hot shelf for ages, ended up throwing most of it away won’t be using again.

Chicken nuggets are not good They do not taste good and can’t be good for you.

WE DID NOT Recive the ice creams

Food was vile again, I give the benefit of the doubt from my last experience but it’s rock hard and over cooked. Hard to chew. I request a full refund not partial, this is nothing but a waste of money

Things was missing from my order

Delivery man was really good. store forgot straws.

Staff have 0 customer service skills and offer no help. They ignore you for 10/15 minutes hoping you will go away . It’s a shame the staff let the place down.. especially the managers.

Asked for additional pickles. Didn’t get any!!

Quick delivery, food was still hot, driver was polite

Ordered two 6 nugget meals and only 1 turned up tried ringing and they never answer the phone!!!

Nice little mc ds service was good , fairly close for airport pick up trip they seem to do thier sausage n egg mc muffins upside down to what usual in shropshire haha ie cheese on the egg side🤔 not on the sausage side still tasty 😋

Bad appearance inside, a lot of dirt. Personally, I have never had such a bad meal with a mac as with this one. Fries tasted like old grease, burger bun was soggy. Had to pay extra to get Coca-Cola but it tasted nothing like Coca-Cola.

Food missing and they would not give me refund

Food was piping hot makes a change

Order had items missing and was cold

ordered a smartie mc flurry but got a cookie one instead the delivery was done by a man with a shopping bag not very hygienic

missing items plus had a call by driver to be there waiting for him to drive past me to other side of building!

The drink was spilt all over the food and it’s inedible now. Driver drove on our carpark erratically no wonder the drink had spilled everywhere

Did not send chocolate brownie. Disappointed to not receive all of my order!

This is not the first time sending food out stone cold.Will not use this store again they are useless.

missing items.no fries p!55 taking cun+5

There were only 16 nuggets in the 20 nugget share box and the coke was half spilled.

Added sauces on my order but they didn’t put them in the bag as usual

Amazing place wonderful grounds would recommend to anyone

Both burgers were cold, £2.50 refund doesn't cover the cost of one burger.

very polite driver, food arrived hot and fresh, only one mistake on the order but it was easily rectified.

how can you forget half the order? if you're buying a deal how can you forget the fries. I'm a little speechless 😶

Missing drinks and meal, not happy at all

Totally the wrong order delivered

Sauce was missing, half of my drink was spilt in the bag, no straw

food was ok but would be good if hotter.

Order 2 happy meals for the kids and a burger meal for myself and some extra chicken nuggets. It was a good job I ordered the extra nuggets as neither happy meals arrived!

Simple order - 4 items - but still managed to get it wrong! - need to take a good luck at your team

no Minecraft toys and no bbq sauce!

Terrible place, don’t order from here

No minecraft toys. Food was cold and missing item!

Driver took over 35 minutes to deliver the order and it was all freezing cold and unable to be eaten

Cold food, very hit and miss this McDonald’s

Full order not delivered. Its a sunday night its not that hard to the job right

always have food missing and chips are always cold and waste of money so won't be ordering again

Food was freezing cold and the drink had spilt in the bag

absolute joke yet again McDonalds have messed up an order missing 2 single cheese burgers and one big mac burger aswell as the minecraft toys with the meals this is unacceptable I request these to be sent out immediately or a full refund for the inconvenience

Missing items, stone cold. The usual overpriced rubbish from mcdonalds

I got three drinks instead of my food

only 18 nuggets in box and chocolate milkshake tastes like banana.

We didn’t get our order. Delivery guy was rude & hung up the phone on me. I gave him specific directions. He waited at the end of the road and it said it had been delivered. I told him where to go as he was only down the road but ignored me.

ordered Minecraft meal, but has no toy

we didn't get our dips and straws the food is cold. the driver didn't want to follow my instructions.

delivery man was so kind and really professional food was abit cold but overall alright service

It's MacDonalds mostly run by children so well you know. It's bad lol

Food was hot on arrival unlike other McDonald’s within the local area

second order came fine after 1st order was so wrong it hurt my head thinking how it come to being so wrong. someone obviously is doing it on purpose having a laugh obviously not happy working the there... spent double courier fees etc. last time I order from here. it's like spin the wheel for getting what you ordered.

joke of a place, missing items left right and centre

I paid 35 pounds and they missed 2 meals and then I got a refund that was not the full amount.

order had everything missing apart from the drinks. Absolutely atrocious only ordered wraps cus can't eat bread

Every time I order from the yardley branch and I mean every time there are items missing and It’s not just one thing it’s whole meals. Someone must be on the fiddle.

food was cooked well thought it could of been a bit warmer though especially the fries

Audrey was very friendly and come over to make sure all was well beeming big smile and very welcoming. 5 stars for Audrey ✊

well maintained and cared for interior, great prices, and friendly staff; this branch of McD is quick to cater to customers in a professional and friendly manner. Most menu items are available and the service is fast. I took some pictures of my food earlier which were nice, but will not bother uploading them as the food here is perfect/standard - what you see is what you get, a good, decent branch of McD with a team that deserves respect for the work they put in. Definitely worth visiting if you are in the area.

Passing through, called at the drive through, are inside the following day. Food served quickly on a Saturday. Friendly chap on the counter. Food was great and the fries felt cooked. Inside was very clean and spacious. The best Cappuccino I've had out of all the McDonald's restaurants. Highly recommend here though.

Missing items from the order and food is cold. This is constantly happening. They need to sort this out. It is ridiculous.

Food cold, partial wrong order. No napkins.

Order was late, Fries were stone cold, burgers lukewarm. It's baffling how hit and miss this restaurant is, mostly miss....

Fast delivery, food hot and tasty and friendly guy ☺️ many thanks 🙏

Everything was cold, everything was just thrown into a bag with no care in the world and it didn’t even taste nice I want a full refund asap I am not satisfied

Did not receive the food had to drive down to maccies myself and place another order waiting for a full refund for this order as the driver couldn’t find where I was with the specific address on and on the phone to me aswell. Absolutely appalling how the delivery driver was ending the call on me when I was telling him exactly where I was so have no idea where to food arrived to because it was not me. Not happy at all as I feeling faint and needed something food but still had to travel not happy

Nightmare, they probably can't read there, we order again and every time something is missing and the standard is no dips in every order

Food was ok but they missed 2 items from my order.

Ordered 4 burgers, fries, drinks, mozzarella sharebox, etc. and all we got given was a happy meal and a chicken select meal! 3rd time in a row they’ve got it wrong or we’re missing item

Great service from Richard. You can see he genuinely cares about the store and the customers who visit. Top level customer service of a kind so seldom seen today.

Large coke was missing and tartar sauce on fish burger was in the box and not on the burger. Very poorly constructed.

Arrived on time, everything there, and still really hot. Thank you ☺️

incompetent of getting orders done missed half the order how hard is it to do. Food even on the receipt thanks for spoiling our evening and people gone without food

Missing 9 chicken nuggets report it and they will investigate?

Absolutely shocking! Cold food. Wrong / missing drinks. Horrendous.

Food was cold drinks spilt in the bag and a piece of paper in my burger

Items missing and this is not the first time