McDonald's Birmingham - Small Heath in Birmingham

Item missing and my medium Fanta was only filled halfway???

the food was cold and the delivery driver went to the wrong address and i had to go out looking for him

None of the burgers arrived where is my refund?

I had such a positive experience at McDonalds thanks to the manager, who mentioned she was new. This was on Sat 23rd Nov 2024 around 10pm. Despite being visibly busy, she went out of her way to help me when my phone battery died and I couldn’t order an Uber home. She kindly ensured my phone got charged and was incredibly understanding of my situation. It’s refreshing to encounter such thoughtful and accommodating service. Her kindness and professionalism were truly appreciated

Lovely manners and lovely service!

the delivery driver was awful. he stood there messing with his mobile for 8 minutes, then passed me my food. I had to say to him, can I have my food please before it gets cold 🙄 he still ignored me!

We placed an order for £30 worth of food at 7:30pm. it is now nearly 10pm and we are still waiting for the food. The food is 2.5 hours late!!! This is absolutely terrible service from Just Eat and McDonalds!! I want a full refund!!! I have all the screenshots of the delivery time being changed on the Just Eat app and I can prove that my food not only was late in fact it did not arrive at all!

Satisfactory, it’s what you expect from maccies, does the job

Yesterday and Today I visited at small heath (B.Ham) McDonald's I had a very bad service I was waiting for my food to be deliver at my table as I had very bad leg as i had number on my table, the person on the counter all he was shouting is my table number iv pointed at him to bring food to my table he refused yesterday and today which really put me of from McDonald's at the location iv mentioned above. I don't have any problems with any McDonald's in UK but that asian man who was working around 10.20pm really put me of ordering from now on, also his to rude he needs to be re-trained for his attitude (no sorry, no thanks nothing), after serving me few more people came after me and one of colour (black) man came he was also being rude with him too, that colour customer was also complaining about the man on counter too.

Disgusting and awful service waited 5 minutes there then they give cold food when asked it’s cold he don’t bother about it Reece served food

Food too cold, don’t like it waste off money

my order was coverd in hot chocolate my new carpet got wrecked the food was wet gad to bin it

Food stone cold and badly sqashed i have pictures

Food was cold person in window 2 had a attitude and apparently he was the manager

The manager shud be sacked waited for 40 mins to get food kept non speaking English guy takin food orders pure chaos mad max to core

chips hard really bad not fresh.I come to you all the time.But tonight was bad.Big mac was eatable I normally get good food but ton9 was a waste of money

The salad was dead and not fresh and the box was almost empty. The cheese bites were cold and hard. The mixed muffin should come in some sort of plastic wrapper for hygiene purposes. The rest of the food was ok.

All was good with our order this time.

Hands down the dirtiest MacD. Toilets are a disgrace. Diet and dust everywhere. Put a cloth down and clean up.

You did everything that you say tgat you would

McDonald’s food- as expected, Top staff very friendly and helpful went extra mile to make a visit pleasant

nice and quick delivery and easy hand off whilst collecting food

Everything that you said you will do you deliveref.

They kept changing the delivery times & my fries were cold

I was very happy with the service of the driver and his politeness. 10 out of 10 for driver and food/drinks. He was great but the only thing that was missing was the sugars and sauces that I requested. Thanks

the drinks lid was open and had leaked thru the bag and and leaked thru the food bag as it was together so food was also wet

The wrapping is the day is the best snack for me

By far the most incompetent mcdonald's I have ever been to. When you go via drive thru you are left waiting up to 10 mins to place order even when you are the only one there, plus anytime you customise your order and pay for extras they don't give you it just rob you of your money. AVOID AT ALL COST IF YOU DO NOT WANT TO BE MUGGED OFF

he did not come to my address even though I told him it took so much time to direct him to my address we had to go outside he was on the backside of my house my partner wwalked out to find him

Ordered food here, the fries were disgusting, I ate 2 and threw the rest away! While sat in the car park guys just casually pulling up in cars and urinating in the car park with no shame. Nothing about my visit has made me want to ever return to this location! Have since returned, chips are still disgusting, they ended up in the bin, McRib was cold, and service was poor! Food was basically thrown at me and the window shut.

Very Good service and great people l

Brilliant McDs. My absolute favourite one to be honest. Food always hot.

good delivery man professional

Food was very tasty. Fries were a little cold but that's down to the journey time.

I ordered 2 hours ago I ordered at 2.54pm and it get to me at 5.26pm?? And the whole coffee was empty as it had been knocked around by delivery driver

Late, wrong milkshake and food was ice cold

The food was good, arrived hot and we had ice in the coke. Did not recive the bag of cucumbers, perhaps they had run out as they gave us an extralfruit bag instead. Also requested sauces but we never get them anymore. McDonalds please provide sauces when the customer requests them.

Lacks atmosphere, but for a basic takeaway, it's alright.

forgot the 2 medium fries not happy with the service

disgusting waited two hours food then said deliverd witch it didnt turn up

Got served by a Joyce, very helpful and nice

I didn't try because it supports Israel

The driver was 1 hr 30 mins late and gave out to me. Extremely rude!!

I didn’t revive the separate burger I ordered

Everything was fine on this order. Thank you.

Driver was friendly service with a smile

Good McDonald's with BAU menu and friendly staff

The chips were hard and cold the burger was lukewarm and was not hot enough. I am not happy with this food.

every item wrong. must have gave the courier the wrong items or he's just gave me the wrong order while delivering multiple. fuming. always have issues with small heath branch

What is the point of leaving notes if they are not followed and item is missing from order again

came up on way then a knock on my door driver very friendly

It's mcdonalds- quick, easy food, especially for the little one's to keep them quiet!!

Thank you for the ice in the coke! all the food was delivered hot, fresh and tasty.

I never return my food absolutely disgusting

Extremely slow. Then they missed some of my order. There were no staff to resolve it. Eventually, after shouting, i got the missing item but the staff were rude. There are some very frustrated customers in here!

YOU KEEP ON GIVING US VANILLA MILKSHAKE WHEN WE ORDERED CHOCOLATE FLAVOUR!!!

just eats service was fine. ordered and delivered in time stated. Burger patties were really under cooked and were pink in colour. not the first time.Had a big Mac 2 week ago and was the same with under cooked patties. I know there timed when cooked so maybe the machine is faulty but not good 😔

Very disappointed waited almost 2 hours for cold food

The fries were cold, stale and hard. I got vanilla milkshake instead of chocolate. All the food was lukewarm o. delivery.

Im sorry to say that Macdonald's as a whole has gone really down in my estimations, it feels as though they have lost all care for the customer off the street and have focused it's efforts on just eat workers they have lost all value in customer care and the meaning of fast food as fast it no longer is but the just eat people seem to be in and out no worries and this particular branch I can't call it a restaurant anymore is one of the worst.

It was handy to pop into on the way to the match. Still busy leading to kick off. No change.still the same as before.the layout has changed.

Came here on Monday was served by a woman by the name of amina she was really sweet and food was upto quality.

I just took my kids to get them Macdonald and the food was old u could tell they were reheated And food is so expensive when I called the place the person answer the call he goes to me come back I got three kids he thinks it’s so easy to put them back in the car and take the food back to the Macdonald one good apology would have been nice But customer service is rubbish that’s in small Heath Macdonald try not to go there

Every single time I order from this specific restaurant they NEVER give ketchup as asked for on the order!! This is the last time I shall purchase from small heath McDonald’s

Great woman working there named Joyce she makes the place feel welcoming and makes you feel cared for Warm hearted good employee

food was cold one cup of pop was empty and over done with tomato sauce on burger with no bun

very very disappointed cold food dripping milkshakes n just a waste requested a refund but telling me I'm gonna get only 7 pounds when I ordered £20 food which all were put in bin was un happy the way order came late it's like some1 had been picking at my meal was a hole in the bag n milkshakes all tipped over

Food was cold. I understand drinks are not filled to the top due to spillage but it was shocking to see how low the drink cup was.

item missing from order. not impressed.

ordered £50 worth of food, for the delivery time to change 5 times.. 3 hours later and get a notification that food has been delivered when it hasn't! 4 hungry and tired kids and a very unhappy Mom!

got a refund but I didnt get my food. all I got was the salad and the drink.

Unfortunately, my order was incomplete and I was not given replacements for the missing items. Very unhappy with the order.

Would never eat from here again. Worst place ever

I fail to understand how you can forget dips for an order every single time!!

He put a drink in the bag spill all over, lost a drink

very quick from ording to deliver 5 minutes

Delicious food I recommend to everyone

Zero staff by counter food took ages to arrive finding a member of staff to ask a question is impossible I machine didn't print recipt wanted to know if item was on my order took over 10 mins for someone to appear from the back in the kitchens burgers came thrown together avoid like plague

It's a mcdonalds, it is rubbish food quick. Except the breakfasts, they are great. This one has a play area too and whilst I was not able to play on it due to the whole 'not being a child' thing, it looked a hoot.

Delivery driver kept ringing as she didnt know how to get to the address, drink was spilt and food was lukewarm

Took an hour to deliver a couple of miles and food was stone cold when it finally arrived.

Nice and excellent customer service. Tasty meal and highly recommended.

No sauces how dry could the food get?! Gutted that you forgot my sauces

Wonderful experience and awesome choices for anyone who loves McDonald's

I'm not happy because I didn't receive a hash brown in my wrap and no sugar for coffee and no napkins with my order

as usual we recieved no dips we ordered and no straws for our drinks, try call them no one answers, does customer service mean nothing?

food was cold and didn't get wat I ordered

Service is slow, a little poor, minimal contact and food quality has decreased to almost unpallatable levels.

My food never came poor service

I was given the complete wrong order not happy at all !!

Had a very nice experience here, Jane was very accustoming to my needs, I really appreciated it

I requested additional cucumber and lettuce and dips were missing

Good food good service. I love this place

Cold everything not even feel like they was sitting under any light well done thank you it really isn’t hard to drop chips snd slap a burger in I work in a kitchen and just wanted something edible after my shift and not have to stand in my feet for more hours when I’m home!

I ASKED FOR THE FOOD TO BE HOT LIKE IT SHOULD BE INSTEAD FOOD ARRIVED FREEZING COLD & POOR QUALITY NOT EATABLE & I ASKED FOR SAUCES NEVER GOT 1 POOR QUALITY FOOD ORDER

Staff looking down there noses at you waited ages for food then still got it wrong rubbish service if offered me a free meal would never go there again

Happy meal come without the fruit shoot and the toy had a upset child to say the least

The delivery man didn’t know how to reach to our ordered location as if he didn’t know how to follow the map and he was being rude to is saying he don’t know the way.

did not receive my order but saying its delivered I'm not giving any stars as I didn't receive my order this is disgusting that they couldn't be bothered to look and delivered to a random address

Food is disgusting bacon on bacon roll is green