McDonald's Birmingham - Small Heath in Birmingham

Hands down the dirtiest MacD. Toilets are a disgrace. Diet and dust everywhere. Put a cloth down and clean up.

McDonald’s food- as expected, Top staff very friendly and helpful went extra mile to make a visit pleasant

The wrapping is the day is the best snack for me

By far the most incompetent mcdonald's I have ever been to. When you go via drive thru you are left waiting up to 10 mins to place order even when you are the only one there, plus anytime you customise your order and pay for extras they don't give you it just rob you of your money. AVOID AT ALL COST IF YOU DO NOT WANT TO BE MUGGED OFF

Ordered food here, the fries were disgusting, I ate 2 and threw the rest away! While sat in the car park guys just casually pulling up in cars and urinating in the car park with no shame. Nothing about my visit has made me want to ever return to this location! Have since returned, chips are still disgusting, they ended up in the bin, McRib was cold, and service was poor! Food was basically thrown at me and the window shut.

Very Good service and great people l

Late, wrong milkshake and food was ice cold

Lacks atmosphere, but for a basic takeaway, it's alright.

The food was good, arrived hot and we had ice in the coke. Did not recive the bag of cucumbers, perhaps they had run out as they gave us an extralfruit bag instead. Also requested sauces but we never get them anymore. McDonalds please provide sauces when the customer requests them.

forgot the 2 medium fries not happy with the service

disgusting waited two hours food then said deliverd witch it didnt turn up

Got served by a Joyce, very helpful and nice

I didn't try because it supports Israel

The driver was 1 hr 30 mins late and gave out to me. Extremely rude!!

I didn’t revive the separate burger I ordered

Everything was fine on this order. Thank you.

Driver was friendly service with a smile

Good McDonald's with BAU menu and friendly staff

The chips were hard and cold the burger was lukewarm and was not hot enough. I am not happy with this food.

every item wrong. must have gave the courier the wrong items or he's just gave me the wrong order while delivering multiple. fuming. always have issues with small heath branch

What is the point of leaving notes if they are not followed and item is missing from order again

came up on way then a knock on my door driver very friendly

It's mcdonalds- quick, easy food, especially for the little one's to keep them quiet!!

Thank you for the ice in the coke! all the food was delivered hot, fresh and tasty.

I never return my food absolutely disgusting

Extremely slow. Then they missed some of my order. There were no staff to resolve it. Eventually, after shouting, i got the missing item but the staff were rude. There are some very frustrated customers in here!

YOU KEEP ON GIVING US VANILLA MILKSHAKE WHEN WE ORDERED CHOCOLATE FLAVOUR!!!

just eats service was fine. ordered and delivered in time stated. Burger patties were really under cooked and were pink in colour. not the first time.Had a big Mac 2 week ago and was the same with under cooked patties. I know there timed when cooked so maybe the machine is faulty but not good 😔

Very disappointed waited almost 2 hours for cold food

The fries were cold, stale and hard. I got vanilla milkshake instead of chocolate. All the food was lukewarm o. delivery.

Im sorry to say that Macdonald's as a whole has gone really down in my estimations, it feels as though they have lost all care for the customer off the street and have focused it's efforts on just eat workers they have lost all value in customer care and the meaning of fast food as fast it no longer is but the just eat people seem to be in and out no worries and this particular branch I can't call it a restaurant anymore is one of the worst.

It was handy to pop into on the way to the match. Still busy leading to kick off. No change.still the same as before.the layout has changed.

I just took my kids to get them Macdonald and the food was old u could tell they were reheated And food is so expensive when I called the place the person answer the call he goes to me come back I got three kids he thinks it’s so easy to put them back in the car and take the food back to the Macdonald one good apology would have been nice But customer service is rubbish that’s in small Heath Macdonald try not to go there

Came here on Monday was served by a woman by the name of amina she was really sweet and food was upto quality.

Every single time I order from this specific restaurant they NEVER give ketchup as asked for on the order!! This is the last time I shall purchase from small heath McDonald’s

Great woman working there named Joyce she makes the place feel welcoming and makes you feel cared for Warm hearted good employee

food was cold one cup of pop was empty and over done with tomato sauce on burger with no bun

very very disappointed cold food dripping milkshakes n just a waste requested a refund but telling me I'm gonna get only 7 pounds when I ordered £20 food which all were put in bin was un happy the way order came late it's like some1 had been picking at my meal was a hole in the bag n milkshakes all tipped over

Food was cold. I understand drinks are not filled to the top due to spillage but it was shocking to see how low the drink cup was.

item missing from order. not impressed.

ordered £50 worth of food, for the delivery time to change 5 times.. 3 hours later and get a notification that food has been delivered when it hasn't! 4 hungry and tired kids and a very unhappy Mom!

got a refund but I didnt get my food. all I got was the salad and the drink.

Unfortunately, my order was incomplete and I was not given replacements for the missing items. Very unhappy with the order.

Would never eat from here again. Worst place ever

I fail to understand how you can forget dips for an order every single time!!

very quick from ording to deliver 5 minutes

He put a drink in the bag spill all over, lost a drink

Delicious food I recommend to everyone

Zero staff by counter food took ages to arrive finding a member of staff to ask a question is impossible I machine didn't print recipt wanted to know if item was on my order took over 10 mins for someone to appear from the back in the kitchens burgers came thrown together avoid like plague

It's a mcdonalds, it is rubbish food quick. Except the breakfasts, they are great. This one has a play area too and whilst I was not able to play on it due to the whole 'not being a child' thing, it looked a hoot.

Delivery driver kept ringing as she didnt know how to get to the address, drink was spilt and food was lukewarm

Took an hour to deliver a couple of miles and food was stone cold when it finally arrived.

Nice and excellent customer service. Tasty meal and highly recommended.

No sauces how dry could the food get?! Gutted that you forgot my sauces

Wonderful experience and awesome choices for anyone who loves McDonald's

I'm not happy because I didn't receive a hash brown in my wrap and no sugar for coffee and no napkins with my order

as usual we recieved no dips we ordered and no straws for our drinks, try call them no one answers, does customer service mean nothing?

food was cold and didn't get wat I ordered

Service is slow, a little poor, minimal contact and food quality has decreased to almost unpallatable levels.

My food never came poor service

Had a very nice experience here, Jane was very accustoming to my needs, I really appreciated it

I was given the complete wrong order not happy at all !!

I requested additional cucumber and lettuce and dips were missing

Good food good service. I love this place

Cold everything not even feel like they was sitting under any light well done thank you it really isn’t hard to drop chips snd slap a burger in I work in a kitchen and just wanted something edible after my shift and not have to stand in my feet for more hours when I’m home!

I ASKED FOR THE FOOD TO BE HOT LIKE IT SHOULD BE INSTEAD FOOD ARRIVED FREEZING COLD & POOR QUALITY NOT EATABLE & I ASKED FOR SAUCES NEVER GOT 1 POOR QUALITY FOOD ORDER

Staff looking down there noses at you waited ages for food then still got it wrong rubbish service if offered me a free meal would never go there again

Happy meal come without the fruit shoot and the toy had a upset child to say the least

The delivery man didn’t know how to reach to our ordered location as if he didn’t know how to follow the map and he was being rude to is saying he don’t know the way.

did not receive my order but saying its delivered I'm not giving any stars as I didn't receive my order this is disgusting that they couldn't be bothered to look and delivered to a random address

Food is disgusting bacon on bacon roll is green

Deliveroo service very bad and staff are very slow

I actually made a comment at how nice the food was! Fresh chips and a juicy burger.

I ordered 2 lots of 3 for £4 2 cheese burgers 2 chicken burgers And 2 lots of 4 chicken nuggets Only 1 chicken nuggets came

Freezing cold and food ruined plus man had food in bag for life not a heat food bag

Food cold and not fresh. Some tables we wanted to sit on were still dirty had to wipe it down myself.

ordered pancakes no syrup for them and latte was the only thing which arrived warm

Burger was not so hot,,shake was nice,,medium chips a bit sparce

Fries were half portion of large fries and drink leaked

all the food is cold 5 items missing and delivery driver was like well what do you want me to do about it

This place is a real cutthroat, if you are tourists here is my advice... run away!!! People smoke drugs in McDonald's.

Very slow service, even worse since the refurb

Food was not nice. The fries where dark like they were fried again. Considering we were at drive through we had a wait a while without being told there was a delay.

The service was top tier from mohammed manager would recommend everyone to go ! Mohammed was really the icing on the cake brilliant service see you soon :)

Very quiet place and spacious. So relaxing on Sundays you can take thr family out here.

Missing items from delivery. Don't waste your time, find another maccies.

The service is very fast. Absolutely fast and the food tastes fresh and yummy 😋

The driver was in another area,I have screenshots of the map,and spilled the drink out and blamed the packaging

I asked for no pickles and I got no vegetables at all…

I have been boycotting for a while now. We are in 2024 and they should wake up and smell the coffee and understand what they stand for. Health is much better now tbh

I was quite disappointed with the delivery service I received. The food arrived all wet and the drinks were empty. To make matters worse, the delivery man didn't even apologize for the inconvenience caused. I hope that in the future the delivery service can be improved to ensure customer satisfaction.

Order was delivered an hour and 20 minutes after ordering.

There was no actual burger in my big tasty. I can't understand how this was missed. 0/10

Mcdonalds is a cess pit of unhealthy choices, they are an unethical business from whatever standpoint you view them. I used to frequent this place in the old days but having become more educated on food choices i would not eat these ultra processed foods

most of the food was great. new raspberry and chocolate pies are better than expected

Driver delivered to someone else and hung up phone when I was giving directions, address is easy to find and labelled up correctly

Again.my mayo chicken not coming

i asked for sauce on the note but as usual the drivers dont care about the order of the customers they just pick up without reading notes...nothing new this always happens...

Delivered over an hour and 45 minutes after ordering food plus when I trying cancel on the app after waiting an hour the app and online did not offer the ability to cancel. Phoned store 1 1/2 hours later to be told the delivery driver was only just getting there. You can only complain about food quality in the dissatisfied section in this app and not about waiting times

Food didn’t show up so I had to order it again.