Based on 2.441 opinions finded in 4 websites
Based on 2.441 opinions finded in 4 websites
Nº 3241 in 4016 in Birmingham
Nº 88 of 118 Fast food in Birmingham
Opinions
Food tasted ok but by the time it arrived it was cold so had to be reheated.
Elaine . 2025-04-10
MORE AT Just Eat
Wrong food was sent and restaurant was not answering phone.
Debra . 2025-04-09
MORE AT Just Eat
Food was cold on delivery had to microwave it to eat so not fresh 🤷♀️🤷♀️
Terry . 2025-04-09
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1 and half hours for a pizza dissatisfying it will reduce my chances of ordering again
Kevin . 2025-03-27
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I have had meals from big johns before and they let themselves down repeatedly, when you tick the box for salt and vinegar on the chips you expect to get it.I left a note on the order to make sure they put salt and vinegar on chips and again none add
Michael . 2025-03-21
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Dont know how to take an order correctly, poor customer service
Ad . 2025-03-12
MORE AT Google
Food was very tasty and well packaged
Michael . 2025-03-06
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Though the delivery arrived with the delivery period stated n the app, they took nearly 40 mins to deliver from the time that they said they were on their way to when they actually arrived. Most of the food was cold and needed to be reheated up. And the ice cream had completely melted. Will not be using them again.
Marisol . 2025-02-28
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No service at all. Too busy having conversations in the back and they didn't even answer their phone, jokers.
Josh Brown . 2025-02-27
MORE AT Google
Bad service and food, best off going to another branch
Adeel Abrar . 2025-02-24
MORE AT Google
Took nearly two hours to arrive and the food was cold. Disappointed ☹️
Anthony . 2025-02-21
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Order mix donna in pita bread but got lamb donna instead tried calling the shop about 8 times no one answered.
Zaynah . 2025-02-21
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Food was cold pizza base was rock hard very disappointing
Laura . 2025-02-20
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My order was late and the food was cold
Hajar . 2025-02-19
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The best fish around and extra large.
Jean . 2025-02-17
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zero order never arrived and no one answering the phone
Karen . 2025-02-16
MORE AT Just Eat
Nice food pizzas are amazing 👏
Natalie . 2025-02-16
MORE AT Just Eat
Esta es la segunda vez que la señora se equivoca de comida no escucha y cuando le preguntas no entiende No muy bueno en absoluto
rob s . 2025-02-12
MORE AT TripAdvisor
I do not received my order at all and is saying on the app enjoy the food!!!!! I need my order or money refunded
Marzena . 2025-02-09
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Food was hot when it came I’ve got no complaints at all honestly 10 out of 10
April . 2025-02-07
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the pizza was really tasty.. I created my own toppings and I can't wait to order it again. the chips were good, but sadly I wasn't that impressed with the full chicken.. I felt it needed longer on the grill to give it that crisper finish.
Haneef . 2025-01-20
MORE AT Just Eat
Iv just been in and ordered 2 wrap meals. The manager is running the grill tonight 🤣 the southern fried chicken was taken from the cold window at the front and wasn’t warmed on the grill but the wrap was. Very disappointed, will not be back in again.
Lewis O'loughlin . 2025-01-20
MORE AT Google
Diabolical— their price structure doesn’t match the quality of food. I have no idea how they are still in business!
L L . 2025-01-11
MORE AT Google
the food was rank. chips rock hard chicken kebab tastes off like any old meat and pizza was under cooked .but the victory was nice lol
James . 2025-01-09
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Tried a Donner in Pitta for a change and it was full of meat and tasted lovely. Well worth the money.
Jean . 2025-01-01
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Ordered sausage which had to be cooked, told it would be 5 minutes which was actually 15, chips were cold
Robert Hughes . 2024-12-22
MORE AT Google
Will order again in two weeks time.
Jean . 2024-11-30
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Avoid if you want to eat what you ordered within the time frame stated when ordering online. Ordered on just eat and received a phone call 5 mins after the delivery time had past. Stating the delivery driver had delivered to the wrong house and fresh food was being made and would be with us within 10 mins. 50 mins later he turned up missing the drinks and sauce. Opened the box and found out a meal was missing. Called them back and was told they would delivery double tomorrow, like we aren't hungry today and haven't paid for it today so we can eat it today. Said it was someone's meal and that is was not acceptable. We ordered around 6.40 and finally ate at 9.30! It is not acceptable and we shall not be spending any more money here. Disgraceful.
Jo B . 2024-11-30
MORE AT Google
Pizza was way too cold. Had to make my oversees parents taste bigjohns but it spoiled
Hamna . 2024-11-21
MORE AT Just Eat
stone cold very disappointing..................................
Simmytech . 2024-11-15
MORE AT Just Eat
Ordered 20 inch pizza, came in 2 boxes and was no where near that size. Chicken nuggets and chips were both cold
Kristopher . 2024-11-10
MORE AT Just Eat
very late arriving and cold on arrival... not what you would expect from a franchise this big.... waste of money
Daniel . 2024-11-10
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My peri platter should have had two full chickens however they were not there. The chips were cold and terrible . I tried to call the restaurant total of 15 times for a 1 full hour unfortunately they could not bother to answer any of my calls i feel disappointed and cheated my guests were really upset also. We had to re order from the local chippy. I have to give a bad review unfortunately ! Due to the food and missed items and mainly to not taken my calls. I have asked for a refund !!!
Abz . 2024-11-09
MORE AT Just Eat
Hello, today at 1 p.m. I ordered 2 sets for 3 f, one with chicken mayo burger, the other with wings, in my wings I found plastic foil embedded in the breading. At 4 o'clock I returned to the premises to get a refund for one set which I threw in the trash. I showed the staff photos of food with foil and I wanted a refund of my 3 pounds, I was refused, I was offered the same food again, but I'm disgusted to eat at this place from now on, the boy who was working in the kitchen at 1 o'clock was standing at the cash register at 4 o'clock and laughed at me when I asked about the manager, I asked for his name, he refused to give it to me for the first time in my life, I encountered such rudeness, the same guy didn't see anything wrong with my order despite the photos shown, he told me to come to the manager on Monday and for obvious reasons I won't go there especially after 3 f I demand that this employee be immediately dismissed from work, otherwise I am submitting an application to the council and relevant services to inspect this premises, the worst branch I have ever been to, I am very dissatisfied with the food, occupational hygiene, and the staff working there. I intend to leave negative opinions on every possible website. and report this matter.
Mateusz Kupis . 2024-11-02
MORE AT Google
Los trabajadores no quieren devolver mi dinero y reírse de mí cuando vuelvo y mostrarle la imagen que ordeno 3 h. Antes de que el gerente lo despida, hago la orden a la 1 pm 2. 11 . 24 y volver 4 pm el mismo día
Mateusz K . 2024-11-02
MORE AT TripAdvisor
Nipped in for lunch, had the loaded fries, very nice and tasty.....love the cheese sauce! Next time I'm asking for extra sauce 🤪
Donna Hood . 2024-10-23
MORE AT Google
Excellent food as always. Never disappoints
debbie . 2024-10-06
MORE AT Just Eat
Very poor delivery time - waited over two hours - very disappointed - very poor service - my children are very upset
Stephanie . 2024-10-05
MORE AT Just Eat
Peri peri wings sucked. Delicious burger.
Ash . 2024-10-02
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Forgot my daughters ice cream and drink. The chips were so salty. Such a shame as the pizza was nice and popcorn chicken. Just had a very upset daughter.
Rozina . 2024-09-25
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Food was 1hr and 50 mins late and cold!
Aisha . 2024-09-25
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Usually order from here, but tried a different takeaway last time. Never again, Big Johns is definitely the best 💯
debbie . 2024-09-16
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Our food was not only late, but cold. It was boxed up and put it in another big box - driver left before we could even check it.
Zoyah . 2024-09-13
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Ordered chicken and chips bye the time I got it was cold will not be ordering again
Simon . 2024-09-08
MORE AT Just Eat
Never had an issue with this big johns until recently the women on the till is so in experienced and untrained it's painful, I give my order and before I'm finish she's charging for the first thing I asked for and hasn't listened to the rest of my order the 3rd time I've been there since she's been on the till and my order has been incorrect and to realise when I get home it isn't even worth returning to complain. Not good big johns
The Knight . 2024-09-07
MORE AT Google
Most of big john customers service bad 👎
Shohagh Ali . 2024-09-01
MORE AT Google
Got what I wanted for a good price
Jack Hine . 2024-08-30
MORE AT Google
food was so cold I had to warm it up before I could eat it if I could give it 0 stars I would.
Derek . 2024-08-24
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Bigjohns pizza is the best within the UK. The kebabs are probably the best in Europe Perfect every single time. Thank you ☺️
John . 2024-08-18
MORE AT Just Eat
dips was missing, wrong drinks , chips were just about lukewarm
Shannah . 2024-08-17
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Unfortunately the order had a few items missing, however Big Johns resend the items with no quibbles and also gave us some additional items for the inconvenience. The food was fresh and hot. The food was delicious and tasty as usual. Thank you Big Johns (Kingstanding).
Abz . 2024-08-16
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I have had to wait two hours for my order and it still didn’t arrive. They are so unreliable and when I wanted to contact the restaurant the number provided that I called kept ringing but no answer.
Anissa . 2024-08-12
MORE AT Just Eat
Just eat is the best ❤️I love their secret chicken recipe it slaps so hard😍🥰it is my favorite restaurant here so far
Tosoloso . 2024-08-09
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I didn’t receive my order and you are not picking my calls
Tosoloso . 2024-08-08
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Over 2 hours late, chips were cold, and expensive for what I ordered, nearly £17. Classic would've fed a family of 3 for less than £15, prices are outrageous at Big Johns.
Daniel . 2024-08-07
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popcorn chicken and dippers were too dry
Wahida . 2024-08-03
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Food was cold and chicken was so dry it was choking me. Wasted my money 😡
Julie Marcus . 2024-07-28
MORE AT Google
Chips were colder than before they were cooked and ended up in the bin. Kebab was also cold and flavourless. The naan bread wasn't too bad though. It was our first time trying Big Johns, it was also our last time.
Barbara . 2024-07-17
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Great food, really enjoyed. just wish the chips were a bit hotter.
Alex . 2024-07-16
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Food delivered too early and my guests had not arrived…would like a full refund
Amar . 2024-07-14
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Food was piping hot and so nice and because they didn’t have any chicken stripper left they gave us popcorn chicken and for the inconvenience they gave us a portion of huge potato wedges to say sorry which was the nicest thing to do I will keep ordering from you guys
Susan . 2024-07-13
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loaded chips was awful both of the orders was missing cheese sauce and the chip's quality was dreadful
Lee . 2024-07-06
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It was 30mins late. Food was stone cold, the naan was burnt and the ice cream was melted. Won’t be ordering from here again
Nizhat . 2024-06-30
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The staff were friendly, the food was alright and didn't take too long to prepare.
Sam Jones . 2024-06-28
MORE AT Google
Absolutely love the pizzas so tasty and delicious food was piping hot
Susan . 2024-06-23
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The food - Chicken and pizza were fantastic, but the icecream, salad and drink were packed in the same box as the hot food 👎🏻 The icecream melted and the salad was hot so neither any good. Please pack hot and cold separately. £7 of melted icecream went in the bin unfortunately 😭 Shame as the hot food was great 👍🏻
Mandy . 2024-06-23
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food arrived 2 hours after ordering stone cold with wrong drink.
Ian . 2024-06-20
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Food delivered early and it was delicious. Really happy!
Madalina . 2024-06-17
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On the app showing as delivered, but the food is still not with me
Milen . 2024-06-16
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Food Delivery was just barely on time. Between the range of 18:10 - 18:30 food arrived a 1 min before 18:30. Was handed a box of pizza that you could tell wasn't warm, not even lukewarm. If you like cold pizza I would suggest ordering here as I had a slice of the cold pizza and it wasnt bad however for the price I paid I was hoping to get a nice fresh warm pizza.
Pieter . 2024-06-13
MORE AT Just Eat
DONT EAT HERE !!! THE SERVICE IS TERRIBLE, HAVE TO WAIT AGES JUST FOR CRAP FOOD, HAD A CRISPY BURGER WANTED KOREAN INSTEAD GOT IT DRENCHED IN SWEET CHILLI SAUCE, NEVER GO THERE AGAIN
lauren foy . 2024-06-09
MORE AT Google
fab food. Good value. Delivered promptly.
Wendy . 2024-05-30
MORE AT Just Eat
The worst customer service I have ever encountered, manners cost nothing. Absolutely disgraceful
Kelsey Jones . 2024-05-26
MORE AT Google
had a meal deal for two which was lovely and great value was meant to come with a big tub of Ben and Jerry's and only got a tiny tub not enough for two disappointing
Marie . 2024-05-18
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The order was delayed however when it arrived I’m very pleased to say everything was as it was ordered and very good and still warm
Aleena . 2024-05-16
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Staff a bit aloof. Food was great. Visited from Australia.
Phineas Hartson (PHINA) . 2024-05-15
MORE AT Google
Service bit slow but food no issues
Roman Chapman . 2024-04-24
MORE AT Google
Food was awful. Pizza was overcooked and did not taste nice.
Mehwish . 2024-04-06
MORE AT Just Eat
Chips were disgusting and food was cold and dips was missing
Teresa . 2024-03-31
MORE AT Just Eat
absolutely shocking hour n half on a sunday evening for one pizza nugget & chips if i could of cancelled i would off then top it all of cold i recommend you go else where
antony . 2024-03-31
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It was stone cold, would like a refund if possible
Dan . 2024-03-29
MORE AT Just Eat
the free hot wings never appeared
Richard . 2024-03-29
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wedges were cold and my order was over 30 minutes late.
Miss . 2024-03-28
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I had pizza big John's spicy special sauce. it blew my head off..Will be ordering that again. Best pizza I have ever had. thanks big John's AMAZING
Pamela . 2024-03-23
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Food took over an hour & it was cold
Kaleisha . 2024-03-23
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It ruined our meal as it came to early. Fish was good. but cold. Chips were good but cold. Chicken was plain. all the food was cold. really disappointing.
Abz . 2024-03-22
MORE AT Just Eat
When I order potato wedges I don’t expect scabby chips. The reason I stopped ordering your chips is because they are poor. Really poor. Third time this has happened. Is this how you treat regular customers ? This review is a direct response to YOUR actions. Enjoy
Andy . 2024-03-19
MORE AT Just Eat
I ordered vegetarian pizza but received pepperoni pizza. It was awful. Don’t recommend any vegetarian to order food from them.
Sona . 2024-03-17
MORE AT Google
As a vegetarian I don’t recommend this place. Awful services.
Sam . 2024-03-17
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food delivered half the order missing, other half cold , call up numerous times and no one answered and when someone finally did it took nearly 45 mins for the rest of the order to come on top of the hour I've waited.
Jade . 2024-03-07
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it was delivered to wrong address
Lisa . 2024-03-03
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Order was lice and food was cold
Joanne . 2024-02-27
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disgusting food they served me what looks like old chicken that has been microwaved i also asked for salt and vinegar which they did not do
kingkong maistro . 2024-02-19
MORE AT Google
Took a hour to deliver chips and burger. Get a better drivers
Toby . 2024-02-14
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delivered with no sauce and no jalapeños on pizza which i asked for both
Myles Dobbins . 2024-02-11
MORE AT Google
asked for Pepsi but got rubicon and pizza was cold upon arrival
Andrew . 2024-02-03
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Took over 1h 20m to arrive and everything was cold
Tasmina . 2024-02-02
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usually the food is tip top, but for some reason I got a pizza that was ridiculously doughy and wasn't cooked well. First time I've had a problem here.
Damion . 2024-02-01
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Happy with the service but didn’t really enjoy the food. There was no flavour to anything…it was all simply plain!
Kailie . 2024-01-30
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Got my order wrong again . Lady at counter does not listen
sarah weir . 2024-01-29
MORE AT Google
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Food wasn’t that great unfortunately, chicken burger was decent, the chicken wings flavour in top was good and the crunch but the actual wings meat had an odd taste not sure if super fresh, the spicy Donna wrap was lukewarm pretty much cold, fried sides were a bit soggy like it wasn’t fried in hot oil oil maybe warm oil so wasn’t crispy just soggy a bit, overall food was pretty disappointing. I’ve had food from here before lady pool road branch, quality is better there so maybe it was a one off
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Chips were alright but burgers were atrocious they had a foul taste and smell