Big John's Kingstanding in Birmingham

Hello, today at 1 p.m. I ordered 2 sets for 3 f, one with chicken mayo burger, the other with wings, in my wings I found plastic foil embedded in the breading. At 4 o'clock I returned to the premises to get a refund for one set which I threw in the trash. I showed the staff photos of food with foil and I wanted a refund of my 3 pounds, I was refused, I was offered the same food again, but I'm disgusted to eat at this place from now on, the boy who was working in the kitchen at 1 o'clock was standing at the cash register at 4 o'clock and laughed at me when I asked about the manager, I asked for his name, he refused to give it to me for the first time in my life, I encountered such rudeness, the same guy didn't see anything wrong with my order despite the photos shown, he told me to come to the manager on Monday and for obvious reasons I won't go there especially after 3 f I demand that this employee be immediately dismissed from work, otherwise I am submitting an application to the council and relevant services to inspect this premises, the worst branch I have ever been to, I am very dissatisfied with the food, occupational hygiene, and the staff working there. I intend to leave negative opinions on every possible website. and report this matter.

Nipped in for lunch, had the loaded fries, very nice and tasty.....love the cheese sauce! Next time I'm asking for extra sauce 🤪

Never had an issue with this big johns until recently the women on the till is so in experienced and untrained it's painful, I give my order and before I'm finish she's charging for the first thing I asked for and hasn't listened to the rest of my order the 3rd time I've been there since she's been on the till and my order has been incorrect and to realise when I get home it isn't even worth returning to complain. Not good big johns

Most of big john customers service bad 👎

Got what I wanted for a good price

I have had to wait two hours for my order and it still didn’t arrive. They are so unreliable and when I wanted to contact the restaurant the number provided that I called kept ringing but no answer.

Just eat is the best ❤️I love their secret chicken recipe it slaps so hard😍🥰it is my favorite restaurant here so far

I didn’t receive my order and you are not picking my calls

Over 2 hours late, chips were cold, and expensive for what I ordered, nearly £17. Classic would've fed a family of 3 for less than £15, prices are outrageous at Big Johns.

popcorn chicken and dippers were too dry

Food was cold and chicken was so dry it was choking me. Wasted my money 😡

Chips were colder than before they were cooked and ended up in the bin. Kebab was also cold and flavourless. The naan bread wasn't too bad though. It was our first time trying Big Johns, it was also our last time.

Great food, really enjoyed. just wish the chips were a bit hotter.

Food delivered too early and my guests had not arrived…would like a full refund

Food was piping hot and so nice and because they didn’t have any chicken stripper left they gave us popcorn chicken and for the inconvenience they gave us a portion of huge potato wedges to say sorry which was the nicest thing to do I will keep ordering from you guys

loaded chips was awful both of the orders was missing cheese sauce and the chip's quality was dreadful

It was 30mins late. Food was stone cold, the naan was burnt and the ice cream was melted. Won’t be ordering from here again

The staff were friendly, the food was alright and didn't take too long to prepare.

The food - Chicken and pizza were fantastic, but the icecream, salad and drink were packed in the same box as the hot food 👎🏻 The icecream melted and the salad was hot so neither any good. Please pack hot and cold separately. £7 of melted icecream went in the bin unfortunately 😭 Shame as the hot food was great 👍🏻

Absolutely love the pizzas so tasty and delicious food was piping hot

food arrived 2 hours after ordering stone cold with wrong drink.

Food delivered early and it was delicious. Really happy!

On the app showing as delivered, but the food is still not with me

Food Delivery was just barely on time. Between the range of 18:10 - 18:30 food arrived a 1 min before 18:30. Was handed a box of pizza that you could tell wasn't warm, not even lukewarm. If you like cold pizza I would suggest ordering here as I had a slice of the cold pizza and it wasnt bad however for the price I paid I was hoping to get a nice fresh warm pizza.

DONT EAT HERE !!! THE SERVICE IS TERRIBLE, HAVE TO WAIT AGES JUST FOR CRAP FOOD, HAD A CRISPY BURGER WANTED KOREAN INSTEAD GOT IT DRENCHED IN SWEET CHILLI SAUCE, NEVER GO THERE AGAIN

fab food. Good value. Delivered promptly.

The worst customer service I have ever encountered, manners cost nothing. Absolutely disgraceful

had a meal deal for two which was lovely and great value was meant to come with a big tub of Ben and Jerry's and only got a tiny tub not enough for two disappointing

The order was delayed however when it arrived I’m very pleased to say everything was as it was ordered and very good and still warm

Staff a bit aloof. Food was great. Visited from Australia.

Service bit slow but food no issues

Food was awful. Pizza was overcooked and did not taste nice.

absolutely shocking hour n half on a sunday evening for one pizza nugget & chips if i could of cancelled i would off then top it all of cold i recommend you go else where

Chips were disgusting and food was cold and dips was missing

It was stone cold, would like a refund if possible

the free hot wings never appeared

wedges were cold and my order was over 30 minutes late.

Food took over an hour & it was cold

I had pizza big John's spicy special sauce. it blew my head off..Will be ordering that again. Best pizza I have ever had. thanks big John's AMAZING

It ruined our meal as it came to early. Fish was good. but cold. Chips were good but cold. Chicken was plain. all the food was cold. really disappointing.

When I order potato wedges I don’t expect scabby chips. The reason I stopped ordering your chips is because they are poor. Really poor. Third time this has happened. Is this how you treat regular customers ? This review is a direct response to YOUR actions. Enjoy

As a vegetarian I don’t recommend this place. Awful services.

I ordered vegetarian pizza but received pepperoni pizza. It was awful. Don’t recommend any vegetarian to order food from them.

food delivered half the order missing, other half cold , call up numerous times and no one answered and when someone finally did it took nearly 45 mins for the rest of the order to come on top of the hour I've waited.

it was delivered to wrong address

Order was lice and food was cold

disgusting food they served me what looks like old chicken that has been microwaved i also asked for salt and vinegar which they did not do

Took a hour to deliver chips and burger. Get a better drivers

delivered with no sauce and no jalapeños on pizza which i asked for both

asked for Pepsi but got rubicon and pizza was cold upon arrival

Took over 1h 20m to arrive and everything was cold

usually the food is tip top, but for some reason I got a pizza that was ridiculously doughy and wasn't cooked well. First time I've had a problem here.

Happy with the service but didn’t really enjoy the food. There was no flavour to anything…it was all simply plain!

Got my order wrong again . Lady at counter does not listen

told to pick my order for 6.25pm. Werent sute what my order was, i had to show then my recepit on my phone, as they didnt have a printed receipt of my order. My pizza wasn't even ready to be cooked. when my order was ready, it was all put in a big box. Got home, not even my pizza I ordered.

Food is not great from here. I wouldn't recommend it .

Food was stone cold and dry kebab meat

Burgers and panini ok but chips inedible

good but they send the wrong ice cream flavour

Food was great and well packed in ,delivery was on time !

Food was cold, dry, bland and they forgot to pack the chips with my meal. Will not be ordering again.

Food was freezing cold….digusting

Food was terrible and missing items

i pre ordered hour /half earlier asked 6.30 delivery 20 min later no food so went on app says enjoy your food ? so basically their falsely telling jus eat food arrived on time so went ring takeaway but too my amazement takeaway have a call center ? that’s prob in this world company’s do anything stop you from complaining when got through its not the shop it’s someone working from home pathetic & he kept interrupting me very rude whilst explaining had answer for everything but how ? if there not

my can of pop was missing and all my chicken nuggets where missing

Absolutely disgusted with this delivery! The driver had his kids deliver this order and they dropped it outside my house because they was fighting with each other! I have this video on my ring camera footage!

Chicken was cold and dry! Pizza was ok!

Order completely wrong again! Doesn’t anyone read the notes? Why were sauces on my food? Where is the salad? Lemon juice? Hardly any salt and vinegar and to top it off an embarrassing excuse for a Sheekh kebab (check the price!!)

Driver phoned and made us come out in wind and rain to get the food as he could not be bothered to actually deliver it to your door like every other driver does

DONT BUY FROM HERE, abusive delivery guy, unhelpful and poorly qualified management in customer service and the food was trash.

Reliable and consistent this is why we continually order our pizzas from here. The kidz like it better than Domino's so we made the switch a while ago and never looked back.

The food was freezing cold yet again, tracking the delivery didn't exist

The food arrived late and was cold

The chips and chicken was cold, pizza was only ok, was very good all round for what we paid. Wont order again.

£1.80 curry sauce basically comes in an egg cup. Chicken- rubbish Chips- black mould in loads of em Pizza- no seasonings or flavour at all….just wax for cheese on top of cheep tomato purée. Oh and don’t use just eat they lie about ratings unlike Google.

Missing the nuggets I ordered but the food I did receive was nice and made to a good standard.

Food was cold and chips didn't have salt and vinegar like requested overall didn't enjoy my meal

One of the pizza wasn’t made like I wanted to

Nice food, standard taste but give a good size portion

Ordered but didn't expect it would take well over 1.5 hours to deliver! We had an update stating it was dispatched within 30 minutes. I called a Big Johns help-line and they said to ignore the dispatch and to wait longer. We are only half a mile away, I will never order from these guys again. Never

The food was cold and the donner meat was hard and dry, this is not usually the case as the food has always been perfect.

The pizza was cold, kebab and chips tasted old and cold too, not a great order, usually pizza is very good

Food is ok. However, for the prices charged, the food needs to be outstanding. Its still the same, typical big johns food that has been going around for decades. Nothing special for really high prices. £9 for a wrap meal. Can get it for £5 at a local chippy. Too too expensive.

Impossible to contact Just Eat! Nothing wrong with food or delivery but i have been overcharged for a free item and my stamp card discount was not deducted from the total of my order

Yeah never eating from here again. Had peri peri chicken. It tasted off. When I called a good 5 times no answer. The chicken sausage was cold a little. I'm staying away

Chips were warm, not fresh. Pizza also not hot. Battered mushrooms were ok.

Hate having to give a negative review but when the food arrived it was Luke warm, at best. Plus our drinks and sauces were forgotten. Called the store to try and rectify but the phone was picked up then put down. One positive was the Kebabs in Naan which were good - the chicken especially was good quality and they were big and very fresh.

The chips were very overcooked and very hard to eat.

Lovely fresh food which I enjoyed heavily.

Delicious as always, never go anywhere else

Food was cold by the time it came.

Just been too big johns ordered my food got home to find my curry sauce wasnt their un happy child

We buy some breakfast, give me a very bad service or should I give my food to someone else and take very very long time to make my food also they don’t know the price they take 2×2 different price i’m not happy with the service I’m very disappointed

If you're around and hungry than you can say it's okay. I'm used to the one in Erdington, that store is much better, more staff, a lot fresher food, and options to choose from. The lady who served me at Kingstanding was very nice and did alone everything what she could.

Lovely hot food & delivery was earlier than expected

I placed my order, after over an hour had gone by I contacted them. I was told they will not accept my order (after accepting it) because I complained about the store and got credit????? Maybe check how many times I have orderd from you and I purchased a full price gift card that I used to pay,no complaint was made. After an hour they then cancel the order. What a joke will never order again

Been ordering from here quite some time, but unfortunately my last meal was ridiculous, I spent 8 pound for a donner meat and chips, I had 9 chips in the box 9! And what can only be described as a mouse portion of kebab. So disappointed.l in this order.

The loaded fries were freezing cold as the order was late and was hardly no chicken with the fries

Everything was cold, I had to warm everything up so we could eat it, I was gutted

Everything was great that arrived, hot and tasty. Didn't get my drink though unfortunately.