Big John's Kingstanding in Birmingham

Dont know how to take an order correctly, poor customer service

No service at all. Too busy having conversations in the back and they didn't even answer their phone, jokers.

Bad service and food, best off going to another branch

Esta es la segunda vez que la señora se equivoca de comida no escucha y cuando le preguntas no entiende No muy bueno en absoluto

I do not received my order at all and is saying on the app enjoy the food!!!!! I need my order or money refunded

Food was hot when it came I’ve got no complaints at all honestly 10 out of 10

Iv just been in and ordered 2 wrap meals. The manager is running the grill tonight 🤣 the southern fried chicken was taken from the cold window at the front and wasn’t warmed on the grill but the wrap was. Very disappointed, will not be back in again.

the pizza was really tasty.. I created my own toppings and I can't wait to order it again. the chips were good, but sadly I wasn't that impressed with the full chicken.. I felt it needed longer on the grill to give it that crisper finish.

Diabolical— their price structure doesn’t match the quality of food. I have no idea how they are still in business!

the food was rank. chips rock hard chicken kebab tastes off like any old meat and pizza was under cooked .but the victory was nice lol

Tried a Donner in Pitta for a change and it was full of meat and tasted lovely. Well worth the money.

Ordered sausage which had to be cooked, told it would be 5 minutes which was actually 15, chips were cold

Avoid if you want to eat what you ordered within the time frame stated when ordering online. Ordered on just eat and received a phone call 5 mins after the delivery time had past. Stating the delivery driver had delivered to the wrong house and fresh food was being made and would be with us within 10 mins. 50 mins later he turned up missing the drinks and sauce. Opened the box and found out a meal was missing. Called them back and was told they would delivery double tomorrow, like we aren't hungry today and haven't paid for it today so we can eat it today. Said it was someone's meal and that is was not acceptable. We ordered around 6.40 and finally ate at 9.30! It is not acceptable and we shall not be spending any more money here. Disgraceful.

Will order again in two weeks time.

Pizza was way too cold. Had to make my oversees parents taste bigjohns but it spoiled

stone cold very disappointing..................................

Ordered 20 inch pizza, came in 2 boxes and was no where near that size. Chicken nuggets and chips were both cold

very late arriving and cold on arrival... not what you would expect from a franchise this big.... waste of money

My peri platter should have had two full chickens however they were not there. The chips were cold and terrible . I tried to call the restaurant total of 15 times for a 1 full hour unfortunately they could not bother to answer any of my calls i feel disappointed and cheated my guests were really upset also. We had to re order from the local chippy. I have to give a bad review unfortunately ! Due to the food and missed items and mainly to not taken my calls. I have asked for a refund !!!

Los trabajadores no quieren devolver mi dinero y reírse de mí cuando vuelvo y mostrarle la imagen que ordeno 3 h. Antes de que el gerente lo despida, hago la orden a la 1 pm 2. 11 . 24 y volver 4 pm el mismo día

Hello, today at 1 p.m. I ordered 2 sets for 3 f, one with chicken mayo burger, the other with wings, in my wings I found plastic foil embedded in the breading. At 4 o'clock I returned to the premises to get a refund for one set which I threw in the trash. I showed the staff photos of food with foil and I wanted a refund of my 3 pounds, I was refused, I was offered the same food again, but I'm disgusted to eat at this place from now on, the boy who was working in the kitchen at 1 o'clock was standing at the cash register at 4 o'clock and laughed at me when I asked about the manager, I asked for his name, he refused to give it to me for the first time in my life, I encountered such rudeness, the same guy didn't see anything wrong with my order despite the photos shown, he told me to come to the manager on Monday and for obvious reasons I won't go there especially after 3 f I demand that this employee be immediately dismissed from work, otherwise I am submitting an application to the council and relevant services to inspect this premises, the worst branch I have ever been to, I am very dissatisfied with the food, occupational hygiene, and the staff working there. I intend to leave negative opinions on every possible website. and report this matter.

Nipped in for lunch, had the loaded fries, very nice and tasty.....love the cheese sauce! Next time I'm asking for extra sauce 🤪

Excellent food as always. Never disappoints

Very poor delivery time - waited over two hours - very disappointed - very poor service - my children are very upset

Peri peri wings sucked. Delicious burger.

Food was 1hr and 50 mins late and cold!

Forgot my daughters ice cream and drink. The chips were so salty. Such a shame as the pizza was nice and popcorn chicken. Just had a very upset daughter.

Usually order from here, but tried a different takeaway last time. Never again, Big Johns is definitely the best 💯

Our food was not only late, but cold. It was boxed up and put it in another big box - driver left before we could even check it.

Ordered chicken and chips bye the time I got it was cold will not be ordering again

Never had an issue with this big johns until recently the women on the till is so in experienced and untrained it's painful, I give my order and before I'm finish she's charging for the first thing I asked for and hasn't listened to the rest of my order the 3rd time I've been there since she's been on the till and my order has been incorrect and to realise when I get home it isn't even worth returning to complain. Not good big johns

Most of big john customers service bad 👎

Got what I wanted for a good price

food was so cold I had to warm it up before I could eat it if I could give it 0 stars I would.

Bigjohns pizza is the best within the UK. The kebabs are probably the best in Europe Perfect every single time. Thank you ☺️

dips was missing, wrong drinks , chips were just about lukewarm

Unfortunately the order had a few items missing, however Big Johns resend the items with no quibbles and also gave us some additional items for the inconvenience. The food was fresh and hot. The food was delicious and tasty as usual. Thank you Big Johns (Kingstanding).

I have had to wait two hours for my order and it still didn’t arrive. They are so unreliable and when I wanted to contact the restaurant the number provided that I called kept ringing but no answer.

Just eat is the best ❤️I love their secret chicken recipe it slaps so hard😍🥰it is my favorite restaurant here so far

I didn’t receive my order and you are not picking my calls

Over 2 hours late, chips were cold, and expensive for what I ordered, nearly £17. Classic would've fed a family of 3 for less than £15, prices are outrageous at Big Johns.

popcorn chicken and dippers were too dry

Food was cold and chicken was so dry it was choking me. Wasted my money 😡

Chips were colder than before they were cooked and ended up in the bin. Kebab was also cold and flavourless. The naan bread wasn't too bad though. It was our first time trying Big Johns, it was also our last time.

Great food, really enjoyed. just wish the chips were a bit hotter.

Food delivered too early and my guests had not arrived…would like a full refund

Food was piping hot and so nice and because they didn’t have any chicken stripper left they gave us popcorn chicken and for the inconvenience they gave us a portion of huge potato wedges to say sorry which was the nicest thing to do I will keep ordering from you guys

loaded chips was awful both of the orders was missing cheese sauce and the chip's quality was dreadful

It was 30mins late. Food was stone cold, the naan was burnt and the ice cream was melted. Won’t be ordering from here again

The staff were friendly, the food was alright and didn't take too long to prepare.

The food - Chicken and pizza were fantastic, but the icecream, salad and drink were packed in the same box as the hot food 👎🏻 The icecream melted and the salad was hot so neither any good. Please pack hot and cold separately. £7 of melted icecream went in the bin unfortunately 😭 Shame as the hot food was great 👍🏻

Absolutely love the pizzas so tasty and delicious food was piping hot

food arrived 2 hours after ordering stone cold with wrong drink.

Food delivered early and it was delicious. Really happy!

On the app showing as delivered, but the food is still not with me

Food Delivery was just barely on time. Between the range of 18:10 - 18:30 food arrived a 1 min before 18:30. Was handed a box of pizza that you could tell wasn't warm, not even lukewarm. If you like cold pizza I would suggest ordering here as I had a slice of the cold pizza and it wasnt bad however for the price I paid I was hoping to get a nice fresh warm pizza.

DONT EAT HERE !!! THE SERVICE IS TERRIBLE, HAVE TO WAIT AGES JUST FOR CRAP FOOD, HAD A CRISPY BURGER WANTED KOREAN INSTEAD GOT IT DRENCHED IN SWEET CHILLI SAUCE, NEVER GO THERE AGAIN

fab food. Good value. Delivered promptly.

The worst customer service I have ever encountered, manners cost nothing. Absolutely disgraceful

had a meal deal for two which was lovely and great value was meant to come with a big tub of Ben and Jerry's and only got a tiny tub not enough for two disappointing

The order was delayed however when it arrived I’m very pleased to say everything was as it was ordered and very good and still warm

Staff a bit aloof. Food was great. Visited from Australia.

Service bit slow but food no issues

Food was awful. Pizza was overcooked and did not taste nice.

absolutely shocking hour n half on a sunday evening for one pizza nugget & chips if i could of cancelled i would off then top it all of cold i recommend you go else where

Chips were disgusting and food was cold and dips was missing

It was stone cold, would like a refund if possible

the free hot wings never appeared

wedges were cold and my order was over 30 minutes late.

I had pizza big John's spicy special sauce. it blew my head off..Will be ordering that again. Best pizza I have ever had. thanks big John's AMAZING

Food took over an hour & it was cold

It ruined our meal as it came to early. Fish was good. but cold. Chips were good but cold. Chicken was plain. all the food was cold. really disappointing.

When I order potato wedges I don’t expect scabby chips. The reason I stopped ordering your chips is because they are poor. Really poor. Third time this has happened. Is this how you treat regular customers ? This review is a direct response to YOUR actions. Enjoy

As a vegetarian I don’t recommend this place. Awful services.

I ordered vegetarian pizza but received pepperoni pizza. It was awful. Don’t recommend any vegetarian to order food from them.

food delivered half the order missing, other half cold , call up numerous times and no one answered and when someone finally did it took nearly 45 mins for the rest of the order to come on top of the hour I've waited.

it was delivered to wrong address

Order was lice and food was cold

disgusting food they served me what looks like old chicken that has been microwaved i also asked for salt and vinegar which they did not do

Took a hour to deliver chips and burger. Get a better drivers

delivered with no sauce and no jalapeños on pizza which i asked for both

asked for Pepsi but got rubicon and pizza was cold upon arrival

Took over 1h 20m to arrive and everything was cold

usually the food is tip top, but for some reason I got a pizza that was ridiculously doughy and wasn't cooked well. First time I've had a problem here.

Happy with the service but didn’t really enjoy the food. There was no flavour to anything…it was all simply plain!

Got my order wrong again . Lady at counter does not listen

Food is not great from here. I wouldn't recommend it .

told to pick my order for 6.25pm. Werent sute what my order was, i had to show then my recepit on my phone, as they didnt have a printed receipt of my order. My pizza wasn't even ready to be cooked. when my order was ready, it was all put in a big box. Got home, not even my pizza I ordered.

Food was stone cold and dry kebab meat

Burgers and panini ok but chips inedible

good but they send the wrong ice cream flavour

Food was great and well packed in ,delivery was on time !

Food was cold, dry, bland and they forgot to pack the chips with my meal. Will not be ordering again.

Food was freezing cold….digusting

Food was terrible and missing items

i pre ordered hour /half earlier asked 6.30 delivery 20 min later no food so went on app says enjoy your food ? so basically their falsely telling jus eat food arrived on time so went ring takeaway but too my amazement takeaway have a call center ? that’s prob in this world company’s do anything stop you from complaining when got through its not the shop it’s someone working from home pathetic & he kept interrupting me very rude whilst explaining had answer for everything but how ? if there not

my can of pop was missing and all my chicken nuggets where missing

Absolutely disgusted with this delivery! The driver had his kids deliver this order and they dropped it outside my house because they was fighting with each other! I have this video on my ring camera footage!

Chicken was cold and dry! Pizza was ok!

Order completely wrong again! Doesn’t anyone read the notes? Why were sauces on my food? Where is the salad? Lemon juice? Hardly any salt and vinegar and to top it off an embarrassing excuse for a Sheekh kebab (check the price!!)