Mcdonald's Restaurants in Stoke-on-Trent - Phone Number, Reservations, Reviews

If your looking for somewhere to grab something quick, this is not the place to go. I went here recently and the Food Was Cold, the Coke was flat, They had no sauce int he dispensers, The ice cream was runnier than the milkshake, but the most pathetic thing of all is that they had "No Medium Boxes for Fries" which on its own is pathetic for Mc Donalds. And even worse refused to give me chips or give me a refund after I had already paid for it and this was because they told me I needed a receipt but The Receipt Machine was broken! Definitely don't go here if you want good service and good/hot food!

Had a drive through. Service was good, burgers and fries were good but the wrap wasn't wrapped very well

It's a standard McDonald's - nothing special. Not great when busy though.

Ordered at the drive thru. Asked for 2 extra dips (weren’t even put through let alone got them) ordered and paid for 9 nuggets… received 5 of those 9… average chips with basically no salt, stale nuggets could’ve broken a tooth eating them. Good luck trying to eat anything here…

Had a great experience at this McDonald’s after my flight back, nipped in here for a snack and actually came back round the drive through after being served quality McDonald’s, the manager at the time was Malcom who was really enthusiastic considering the time and made sure to serve the food fresh. Was great!

Regularly meet up with my daughter for breakfast, we love it, but the only real issue is the toffee lattes, almost every time our meal gets to us (this is not just a problem with this McDonald's) the cream and drizzle has already disappeared, we often joke about wether or not it will actually be there, it very rarely is. Please sort this, maybe make the coffee last? That's my only annoyance, staff and premises are decent.

We were at night and were told to wait over 40 minutes because they had some kind of system failure. When we returned and placed our order at the Drive Thru, we were the only customers. The staff lingered as if they didn't want to be there at all. We waited a long time for two Oreo Frappes, which unfortunately weren't Oreo Frappes. We politely pointed this out to the gentleman at the counter, showing him a picture of a well-made Frappe. They completely forgot to add the Oreo 🤔🤔 seriously? The guy at the counter was indignant. Very unpleasant service.

if i could give 1 star i would. this is the WORST maccies i have ever experienced food from and the service is horrendous. ordered our food just before 1am it arrived stone cold and WRONG at 2:15am. i ordered a milkshake and got a Sprite??? the chips are rock hard and freezing. and a million other things wrong. do yourselves a favour and just close down tbh.

Not good....A cold coffee, a thrown together double cheeseburger, plenty of staff available, but no table service? I made my feelings known at the time and was offered a warm coffee, which I accepted. I understand that this store belongs to the same franchise as Tunstall? There is no comparison, regarding service and quality of kitchen to table food.....Tunstall are more 'on point'.

My food was cold and still waiting for a refund

Carnt even get the order correct the food is cold never again

Delivered on time. Food was cold

It was freezing and it was all mixed together and I didn’t have much of my drink left

Food cold, melon didn’t come, cheeseburger plain with no sauce, rude delivery driver.

Missing items from the order. Several people with the same issue when we went to sort it.

Cold late and not followed instructions get a manger that knows how to manage staff

Asked for bacon didnt get any, hardly got any onions, milkshake was half done

Good staff but state of food is shocking. If I wanted that much grease, I would have gone for a fry up

Food was cold and felt like it started going hard

never turned up and then staff where rude on the phone as well.

NOTHING ARRIVED. WE HAVE A RING DOORBELL RECORDING 24/7. NOBODY HAS BEEN

ABSOLUTELY DO NOT ORDER FROM HERE!!! If I was able put no stars I would. Absolutely disgusted with the customer service! The food came STONE COLD & INEDIBLE. Horrible. Missing sauces. SHOCKING CUSTOMER SERVICE, so rude. It only took me 6 times to get through because they kept buttoning my calls! And when I did a guy just said hi and it’s like he put the phone down on the side and all I heard was rustling noise, then put the phone down. After kept on saying ‘hello hello?’ DO NOT GO THIS McDonalds!!!!!!!! Waste of money.

Order was late. Turned up stone cold and was left on my doorstep with out so much as a knock at the door to let me know it was there. Only found it because of the driver is close notification.

The food never came!!!! I have been waiting 1 hour and 45 minutes oh my days

missing 2 burgers , and the sauces included with the fries , chips came cold and barely filled , expected better.

Did an order tonight drive order. Been served half a carton of large chips. And been served warm milk not a caramel late

food was luke warm, share nuggets were defo not fresh..more like re heats...and extra paid for dips missing......poor quality all round....and only live 5 minutes from festival park so no excuse for order to be as bad as it was...won't be using this store again, not the first time order wrong.

Got the order wrong, replaced straight away. The chip's, burger and coffee were cold. The cleaner whipping the table and chairs are leaving them soaking. The gentleman across from me had to dry his table and chairs off for the kid'sto sit down. It doesn't seem to matter which McDonald's I go to these day's there all poor

Would be 5 stars if it wasn't riddled with just eat drivers who have no idea how to park

This is a joke. No milkshake. No top bun on burger. Extra mayo when ordered without mayo. Are you joking?

I asked for no pickles and got pickles

Waited over 2 hours, restaurant didn'tdeliver the order, neither did they cancel the order. No communication whatsoever. just appalling.

Ordered a cheese burger and chips and was told to park up, they proceeded to take half an hour to bring this out.

I dont recive my order. Driver dont delivery my order

I ordered a large chocolate milkshake but I got a medium coke with no straw and were is my hash brown I want my money back

Wrong order was delivered, still waiting for refund.

2 sets of fries missing and one bag opened

It's an absolute bin fire. Every time I go they find a way to make it worse.

Food was cold very disappointed

3rd time they give wrong items, missing items and didn't refund for those and put sauces on items I didn't ask for. they didn't even try to call me either. got photo proof aswell for just eat though suspect will have take to trading standards. wish I never tried give them another chance.

Nice friendly place, good service and good food.

I did not get my food at all you have given my food away need a refund not happy with the service

It took nearly an hour to come and once here we had no fries

i was not happy with this order at all i complained when the food arrived that the food was cold and the chips were not cooked and they were soggy! i even have video proof i am so disappointed as i did not end up eating any of the chips the burgers were cold as well i got told that i will get an email but i have not received anything. i would appreciate if you could sort this out

Muffin was stale. Egg had black bits. Coke was basically fizzy water. No condiments given as per usual. Only decent thing was the hash brown! Shocking.

Ordered through app, sat in bay and waited. This was at 7.23pm. 2 other cars pulled up in other bays 10 mins after me. 30 minutes after I ordered, the other 2 cars got their food. Still nothing. Asked the lady who brought their food out where ours was as we'd be waiting half an hour. Said it takes a while and I have to expect to wait.... half an hr for 20 nuggets and some chips?! 5 mins later food came, stone cold as if it had been sitting out for the half an hour we'd been waiting. Thought mcdonalds was meant to be 'fast' food ? 🤣 I'd prefer go have a meal at a pub for the amount you pay for a Maccys now but my son likes to have one occasionally after football training. He wasn't impressed with his cold chips

Had to clean my own table as they were all dirty. They said they would do it but after 5 mins waiting, I found the cleaning spray and some kitchen roll and cleaned my own table. Food was barley warm and they tried to give me a medium milkshake in a large cup. Not very impressed.

i work at mcdonald’s myself and i can say this is one of the worst i’ve been too cold burnt food , and managers laughing when we ask for a replacement of the food.

Only ever seem bothered with sorting out delivery drivers who block up the one way system with vehicles. Food always takes too long normally asked to park up and usually cold when it arrives.

Manager, sometimes has blonde hair, currently he has black hair, on his phone showing his staff something he has seen as opposed to doing the job, member of staff opposite pulling phone out of waistband, not hygienic at all considering they handle all the food. Manager has no issues with this clearly, always has a lack of care when we see him on shift and the staff are very aware and take advantage of this.

This place is absolutely shocking!!! It took us 40 minutes to get our order and that was only because I went up to the window and asked where it was... then when we got it it was just warm. They are rude and couldn't organise a piss up in a brewery. I wish I could give it 0 stars. The staff need training up in how to be polite. And the manager just hid behind his workers. It's called fast food for a reason!!! I've not seen one decent review. They need to read them and listen to their customers. We will never come here again. Absolutely pathetic customer service when you politely ask a member of staff "excuse me" and the reply you get is a stroppy teen yelling "WHAT"

very quick delivery makes up for the late and cold one earlier this week

there's a girl here who doesn't understand the orders, she puts something else instead of what I asked her to, it's total chaos, I'm definitely not going to come here again.

items were missing in the order

didn't even deliver to our address!!!! went down a completely different road. clearly can't read.

worse service ever. waited an hour & half for the food be delivered & its stone cold. absolutely disgusting

Food said it was delivered but never turned up

Not a cheap quick meal anymore and seem to be 2nd place to all the justeat/deliveroo services. Service is shocking.

It's McDonald's, it is what it is, however it was delivered courteously and with a beautiful smile, thank you gorgeous ☺️

Cold food,missing items long wait

Missed most of the order how can you miss 7 burgers

Thankyou very lovely breakfast

Happy meal missing burger missing

I have never been given dips when I requested them, it's becoming a joke, sort it out!

deliver guy was quick as I could track him the food is cold and stale like it was sitting around waiting to be collected by the driver mc donalds are rubbish

Very busy McDonald's but with a very welcoming staff.

One the lads is amazing i can't remember his name he works so well under pressure he's wear glasses and works on the front brown hair tall very friendly. Always smiling I really wish I knew his name he deserves praise I'm sure it begins with an m his customer services is bang on not a bad world to say One of the girls was really rude to him and he took it on the chin and laughed it off I do remember her name but I don't want to bad mouth her on here

Need to wait over 25 min for a food wchich was cold and forget add mustard to my hat trick burger, definitely not recommended this place

driver rang me and asked to go out and collect the food because it was raining, absolutely disgusted with this service

Good never arrived the status said driver was at restaurant for over an hour then changed when I messaged just eat to delivered. Biggest scammers ever

missing the sauces I ordered and straw for milkshake !!!!

Food was cold when it got to us not worth eating, I would like a refund

As a coeliac wanting a quick coffee this was the easy option. Very plastic,pre packaged surroundings. Had to wait ten minutes for two items even though there were no other customers.

Didn't deliver half the food. What a joke.

Great experience dining in. Sat at a table, ordered on the app, hot fresh food derived to table within 5 min.

Poor, asked for refund as waited awhile and watched how staff showed no regard for the food they were serving, too busy talking. Watched several items going cold as staff not concentrating. Worst experience had.

Missing a few items, quality control is really needed

I had missing items in my order and the food was cold not impressed at all

fries were missing from order its not the first time so annoying

Waiting in the Drive Thru for hours. Don’t come to this McDonalds at Festival Park, they always mistake our food too.

No grilled onions or mustard, standards keep slipping for the price point. Won't bother next time

Everytime I order you always forgot something today you forgot the drinks

Didn’t not give me half of my menu items!!

Driver just turned up with just drinks and didn’t care.

Delivery took so long today ,it took 1 hour and kept being pushed back not happy

was given someone else's drinks and no food 🤬🤬🤬🤬

Delivery Guy's get priority. We sat trapped in the drivethrough queue for 15mins. Thank goodness we had a 4x4 that could escape over the kerbs. I'll never visit this McDonalds again

I haven't received my food and it has updated as saying delivered, not contacted me or anything at all,I want a refund

literally gave wrong drink forgot basically all my food

missing food and my food is cold

Every time I go to this mcdonalds my order is always incorrect wether it be breakfast or dinner. This time I ordered the hat trick meal and instead received a double cheese burger with a couple of onions thrown on top. I've seen more life in the staff at the crematorium then the young gentleman that served me!

Food was cold but Delivered on time. Probably not the drivers fault more like McDonald’s serving cold food

Came without drinks or dips but mostly satisfying and good delivery.

I haven’t received my order. Someone else is eating the food I paid. Shocking delivery. I want a refund.

Screwed it up completely,hat trick burger with only 2 burgers,no ordered dips,coke instead of chocolate milkshake,and food cold … aweful

Serveral items missing. Hat trick burger meant to have three patties in and only had 2. When tried to contact the resturant no answer given. Take the time to order elsewhere

Im missing large fries and chocolate milkshake

Cold … which is becoming usual

Wrong order. No dips, chips instead of apple pie. I fed up of this shoddy experience. I can't get out of the house else I'd go and give them the food back

All condiments included this time! Breakfast food always good. Delivery lady spot on as always.