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3.1

Based on 6.931 opinions finded in 4 websites

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Nº 575 in 722 in Stoke-on-Trent

Nº 23 of 36 Fast food in Stoke-on-Trent

CUSTOMERS TALK ABOUT DISHES WITH..cheesenuggetsfishcreampaybaconcookedbunoldchickencokeladycoffeeeggsalad

comment_iconOpinions

Charged me 10p for sauce at drive through window... makes me rage inside! Tip for yous, if your a franchise McDonalds that's greedy, let people know it's 10p for sauce at 1st window and order it there! Even better put a sign up "Hi we are a franchise so sauce is 10p because we make our own rules"

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Tom . 2025-02-19

MORE AT Google

It's good for kids the food was hot, the staff member who served us was really nice but a bit of personal care needed.

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Lori W . 2025-02-15

MORE AT Google

I only ever have coffee here which makes it difficult to review.

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Philip Griffiths . 2025-02-10

MORE AT Google

Another weekly visit for coffee to McDonald's. Same asit ever was.

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Jayne Lavin . 2025-02-10

MORE AT Google

Waited half an hour for food to come

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Grace Lockett . 2025-02-07

MORE AT Google

All good, clean standard, mcdonald's 👌

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nathan pinn . 2025-02-06

MORE AT Google

Reasonable McDonalds, we only stayed for a coffee. It can get very busy at times.

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Louise Coates (Loopy Lou) . 2025-02-05

MORE AT Google

Terrible Big Mac had no sauce or gerkins Mayo chicken had no mayo and bun was burnt Worst McDonalds I’ve ever had x

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Sonia Biddulph . 2025-02-02

MORE AT Google

They don’t take any orders from 3-4 in morning every time I try to make an order at 3:30 they keep saying we’re not taking any orders!

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ALI SAMER . 2025-02-02

MORE AT Google

Unfortunately had the worst experience. Disappointingly Soggy fries. Bad service, the gesture was as if she is throwing the food at me.

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Priya Sundar . 2025-02-01

MORE AT Google

Went thru the drivethru and even though is was very busy,we didn't wait long for the food and it was very good.Tasty,hot,really enjoyable

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Steve Card . 2025-01-28

MORE AT Google

Hot chocolate tasted like boiled water Old fries which were not fresh No straw given with my drink

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GolfR . 2025-01-26

MORE AT Google

Can't get a two item order right.

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vince moss . 2025-01-25

MORE AT Google

Horrible. Freezing cold food. Had to take fries back and the replacement were not that much better. Left for an age at the drive through at all stages. Items left off the order that were paid for. Shocking.

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Jezza 82 . 2025-01-22

MORE AT Google

My great grand son really enjoyed his first visit thanks

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margaret brammer . 2025-01-19

MORE AT Google

Extremely disappointed. Only ordered 3 meals and 2 apple pies. The meals were cold and there were no apple pies in the bag. As well as this there were no shakes available or mcflurrys but im used to this now as these arnt available most times i visit.Unfortunately this branch seems to have gone downhill since covid. There is always a long wait and the food is sub standard when it is available

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Gino Ciccotti . 2025-01-18

MORE AT Google

I bought a cheeseburger at the drive thru and when I got home there were mozzarella dippers. Terrible customer service. I called the phone but no one answered.

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Daniele Arruda . 2025-01-18

MORE AT Google

BEWARE. Parking restrictions not long enough to enjoy your meal. I was fined, I complained to the restaurant and received a generic halfhearted response. I wouldn’t bother going here. Also, they seem to be unable to get orders correct, even using the app, when it’s in black and white in front of them. Particularly frustrating when someone has wheat intolerance.

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Thomas Skelton (Tom) . 2025-01-11

MORE AT Google

Asked for a happy meal with toys.. end up with books.. go to exchange them.. and all of sudden no toys in stock.. integrity is weak

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Idris Alshariff . 2025-01-03

MORE AT Google

The best bad McDonald’s that I visited on my life! All foods was cold and all the staff was very rude! They close the toilet and the chairs from 22:00!

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Nikolaos Katelanos . 2024-12-30

MORE AT Google

I just arrived in these Mc Donald's the time is 22.29 they don't let me eat in a table as they said only take away that time....I asked what time they were closing and their answer was 11:00....

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Maria Rekoumi . 2024-12-30

MORE AT Google

Freezing cold food sent it bk ,they sent the same bk still freezing

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Emily Campbell . 2024-12-13

MORE AT Google

The parking is ridiculous. Took an 84 year old lady that had a stroke in July. She fancied a maccy d's so took her. We had to wait 10 to 15 mins for our order. By the time she had ate it and I walked her back to the car. We were 13mins over the hour and half allocated. So now have to pay £60 fine. Well maccy d's all I can say is you have now lost a family's custom. I contested it but because I had no proof they refused. Bloody disgusting. There loss now my grandkids love going there to. But no more.

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Deb Greenhough . 2024-11-28

MORE AT Google

Standard Mccdys gotta love it get to people watch while you wait for food

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spacepilot99 . 2024-11-27

MORE AT Google

Customer service is shocking! Our order had a cheeseburger which wasn't ours and we were missing a triple cheeseburger and 9 chicken nuggets. When we took it back he queried it with a right arsy tone then slammed our triple cheese burger in my husbands hand. I then went back because other items were missing from our order and he tutted and rolled his eyes. I asked for an apology for the service he provided and he grumbled "apologies" again with a tone I was not happy with! Food is not hot enough! Milkshake is not cold enough!

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Liz Stevens . 2024-11-24

MORE AT Google

McDonalds has gone right down the pan. Only ordered a fish finger happy meal and had to pull up and wait 20 minutes with hardly any other customers in the drive thru

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Adam Jones . 2024-11-16

MORE AT Google

Very quiet, lovely warm food, chips could have been a little crispier but not bad at all

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Leanne Heath . 2024-11-16

MORE AT Google

Worst meal ever at Mc Donald’s. Cold and hard chips. No drink in happy meal and flat coke. NEVER VISIT

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Suzanne Higgins . 2024-11-16

MORE AT Google

order number 165- the girl on the tanoy was really rude she needs her attitude sorting out. Couldn’t order half the things we wanted. Had to wait for our food order which was freezing cold and had food missing. Was the worst maccies we have ever had

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Jessica Knapper Simpson . 2024-11-14

MORE AT Google

All pretty average - wasn't the cleanest macdonalds we have been to and just tasted blah...on the plus side the coffee was good

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Martyn Kinch . 2024-11-10

MORE AT Google

It's McDonald's you know what you're getting and usually when it's the drive threw missing something it you don't check. Last visit was good nothing missing and tasty 😋

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G1bster . 2024-11-09

MORE AT Google

Poor service everytime. Items missed on takeaway, cold fries and items not available after ordering. This is the usual situation at this outlet

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ankur kariya . 2024-11-04

MORE AT Google

Absolutely 0 star service. Waiting over an hour. And when its ready. The food is cold never ordering from this place again. As hygiene is not at a stable standard. Food dirt everywere. No help with orders what so ever. Absolutely shocking experience. Staff all over the place with not good management. This place needs someone like Gordan Ramsay from hells kitchen. Lol

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Petr Kiš . 2024-11-01

MORE AT Google

Longest we've ever had to wait for a "fast food" meal. Shocking, not sure any of the staff really know what they're doing

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Ted & Vic Ryan . 2024-11-01

MORE AT Google

I'll never give a 5* for atmosphere in a McDonald's, but it's one of the better McDonald's in stoke on Trent, not often you get cold food or a wrong order from here. Only down side and I won't deduct a star because all are the same now is a lack of people on the desk dealing with problems and taking orders are all now through machine

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brett stanier . 2024-10-21

MORE AT Google

Ordered on a screen. Waited 20 minutes went up and said there’s no order. Showed them my receipt and they spent ages finding it. They seem quite muffled in organisation but everything else was good.

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Mick Spanner . 2024-10-21

MORE AT Google

Ordered food to eat in for four people. All the food was cold. Good job we didn't order for home delivery as it would have been stone cold. McDonald's has gone rubbish

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Lisa Carey . 2024-10-21

MORE AT Google

Wow. Epically bad now. A muffin a little bigger than a 10p.

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Matthew Coupe . 2024-10-21

MORE AT Google

Fast and friendly, you know exactly what you're getting

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Kiwi1997 . 2024-10-18

MORE AT Google

3 out of 3 wrong orders. Even the proximity to the shops doesn't save it, I think next time Id rather drive to any other McDonald's.

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Stoik . 2024-10-17

MORE AT Google

Absolute shambles !!! By far the worst click and collect McDonalds. All the designated bays are always full of Just Eat or Food Hub drivers standing chatting waiting for a job making it impossible to park in the correct place. Unbelievable how the manager doesn’t do something about this. So annoying, never avoid this place unless you want to be seriously put out. 😡🤬🤬🤬

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Damo W . 2024-10-17

MORE AT Google

Nice friendly place, good service and good food.

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Barry Thompson . 2024-10-14

MORE AT Google

Service was quick one of the best mc Donald’s I’ve been to in a lonnnng time

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Trixie . 2024-10-08

MORE AT Google

Worst McDonald’s ever ! I went late at night to this McDonald’s I would of rather starved I asked for 2 mcspicy meals and they gave mccrispy it’s my fault I shoulda checked but the worst parts was when they charged me for curry sauces not ever in any McDonald’s I’ve been to have they ever charged for curry sauce I come from London and no one in any of the London McDonald’s have ever charged me but again fine okay 10p isn’t gonna kill anyone but the killer of the story was how the chips were rock solid no joke I could probably drive over the chip and it would be no harm to the chip it literally broke my braces Awful experiences all around avoid this McDonald’s in specific I went to another one near by the next day and that one was perfect

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Josh Patel . 2024-10-08

MORE AT Google

Ordered a mighty mcmuffin this morning brown sauce no egg at the drive through. Made sure to check the screen as they get something wrong with my order as often as Katie price has a faclift. Screen said no egg content and with my faith in humanity restored I continued to the next window collected my food drove to the carpark for what i thought would be a leisurely breakfast before I attended yoga. But alas the planets were not aligned in my favour again! my mighty mcmuffin with no egg had red sauce not brown! I took it into McDonald's spoke politely to the manager who swapped my meal I then said this was a regular occurrence to which she replied did I not check the screen. I said id checked it for no egg but thought they might be able to see to my sauce requirements being as its a simple enough request. With that she walked off and left.Short of getting out my facking car jumping through the window and preparing my own sandwich what more can I do.

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Daniel Walker . 2024-10-06

MORE AT Google

food was half an hour late and was stone cold

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Beth . 2024-10-06

MORE AT Just Eat

Ordered on line for delivery food was stone cold didn't know MacDonalds did microwaveble meals missing items phoned store to inform them just blamed the delivery driver however all bags were sealed and would be nice to have straw's for drinks very disappointed

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Craig Lockett . 2024-10-06

MORE AT Google

Food was cold and soggy, missing items - total waste of time

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Holly . 2024-10-06

MORE AT Just Eat

amazing food And a delicious hot coffee ☕ a polite delivery driver as well

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Chris . 2024-10-04

MORE AT Just Eat

Food was cold and was had all fallen over in the bag , burger fell out of box and the drinks were spilled!

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Teejay . 2024-10-02

MORE AT Just Eat

Missing orders for many buyers on peek times need better management but apart this its fine

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Ashley Daniel . 2024-10-02

MORE AT Google

Tried something new, wasn't too keen but other than that I'm pleased with my visit

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Mark Mountford . 2024-10-01

MORE AT Google

Ordered at the click and serve. Took 20 minutes to arrive, worker was rude and didn’t acknowledge us, then proceeded to talk about us to their colleague. Food was cold also.

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Abby O'Neill . 2024-09-29

MORE AT Google

ordered at 00:28 arrived at 2:19

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Summer . 2024-09-29

MORE AT Just Eat

Had to wait 3 hours for my food what a joke for it to come stone cold I’ve rang the restaurant 37 times to not get a answer

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Danny . 2024-09-29

MORE AT Just Eat

There was no bbq sauce And no fruit bags in none of the meals

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Gordon . 2024-09-29

MORE AT Just Eat

Food was freezing delivery took hour n 10 mins what type of joke is that

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Kay . 2024-09-28

MORE AT Just Eat

food is freezing and I ordered 3 hashbrowns and got 1

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Laura . 2024-09-28

MORE AT Just Eat

Food came on time however the food was that cold it was inedible how they expect someone to eat food that is freezing is beyond me,iteams missing. £2.49 large Fanta missing

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madi . 2024-09-27

MORE AT Just Eat

All food freezing cold , again no condiments delivered , disgusting as these are now not free and paid for . This being the second order in a few weeks with the same complaint. What do staff find so difficult to get all the order packed correctly 🤦‍♀️

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Sue . 2024-09-27

MORE AT Just Eat

Missing allmof the sauces yet again so dry nuggets again! How hard is it to remember!?!?!

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Mario . 2024-09-27

MORE AT Just Eat

Awful quality. Breakfast Bun was made wrong and also the bread was stale. Hash brown were undercooked and swimming in oil. Shocking really!

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Jayne . 2024-09-26

MORE AT Just Eat

Food arrived ahead of just eats advised time which was fine with us. All food was accounted for and still warm.

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Jessica . 2024-09-24

MORE AT Just Eat

Couldn’t enjoy my order because it was the wrong order and we are vegetarians and it was all meat.

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Athya . 2024-09-22

MORE AT Just Eat

McDonald's is vary vary excellent service with remember staff I love it thanks so much

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Jack Ali . 2024-09-21

MORE AT Google

Food was cold mayo chicken was missing

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Liv . 2024-09-21

MORE AT Just Eat

Never even received the order when it says delivered! Disgusting!

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Chelsea . 2024-09-20

MORE AT Just Eat

Food its cold and all cococola is spilled

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Karolina . 2024-09-20

MORE AT Just Eat

This McDonald’s is about 5-6 minutes away from destination and fries seem like they’ve already been cold, reheated, cooled down, delivered to us cold & rubbery. All food not even luke warm.

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April . 2024-09-20

MORE AT Just Eat

Worst Mcdonald. Didnt send half of the items. Ruined food for me.

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Dharmendragiri . 2024-09-18

MORE AT Just Eat

Avoid Avoid Avoid... Waited 28mins for a simple drive thru order, no apology or anything, shocking service and I only ordered a Big Mac, Large Fries and Mozzarella Sticks

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Andy . 2024-09-18

MORE AT Google

One of the worst McDonalds . All the employees are very rude specially the manager. Even they are very rude to the all Uber and just eat driver. Full of idiots. Not going to visit again.

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amad jaman chowdhury . 2024-09-17

MORE AT Google

Ok the whole thing was 1hr50 after I ordered it … plus I paid for 5 dips I didn’t receive …. Even the delivery guy said they kept him waiting for ages to deliver another order …. Disgraceful

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Dave . 2024-09-16

MORE AT Just Eat

Usual MacDonald. Think food sizes are getting smaller. Also self order a pain with being asked to add on extras and round up money. Seems difficult to just order food

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Graham Hertz . 2024-09-16

MORE AT Google

This is a bad store in my opinion. I have begun actively trying to avoid it for any other McDonald's because each visit is problematic. From menu items not being available, to incorrect items being in the given order, missing sauces, not giving out napkins, alleged technical faults. It's a growing concern and this McDonald's seems ill prepared to serve it's customers no matter what time of day you visit. Onsite free parking. Disabled bays. Easy to access and open 24 hours.

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Daniel Humphreys . 2024-09-15

MORE AT Google

I didn’t even receive my order altho it said delivered

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Dave . 2024-09-14

MORE AT Just Eat

Ordered a breakfast through the drive through this morning. After being handed the food I asked for a ketchup please.... 10p she said, cash only, I only had my card on me so asked if I could pay with that, No was the answer. So asked for a refund on the food, the manager who came to the window was very rude, literally threw the money on the side for me, I paid with card so i wanted it refunding back to my card please, she disappeared never returned, had to ask and wait another 5 minutes for another manger to come and refund my meal back to my card. All over a 10 pence sauce!! No customer service/people skills at all! Management could do with retraining on Good customer service! Oh well, Will not be returning. 👋

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Laura P . 2024-09-13

MORE AT Google

I was disappointed with my recent order from McDonald's. The food arrived cold, particularly the fries, which is understandable to some extent due to the delivery process. However, my Cheese Steak Burger was missing entirely, which is unacceptable. While I acknowledge that mistakes can happen, I used to work at this McDonald's several years ago and don’t recall ever forgetting an item from an order. This level of service falls short of expectations.

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jack . 2024-09-12

MORE AT Just Eat

Muffin was stale and also put together by Stevie Wonder it seems, or just a lazy member of staff?

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Jayne . 2024-09-12

MORE AT Just Eat

Food was good but the order was partially incorrect.

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Rob . 2024-09-12

MORE AT Just Eat

Out of all the macdonalds in stoke on trent this one is the slowest for service

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Victoria Smith . 2024-09-11

MORE AT Google

A victim of its own success. Barely adequate parking and restaurant service is slow due to its popularity! And I hate the touchscreen ordering! My advice - use the drive-thru.

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Rob Leith . 2024-09-09

MORE AT Google

Not happy, two meals missing, for son's birthday. McDonald's can never get it right, EVER!

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elisa . 2024-09-08

MORE AT Just Eat

Food was cold, burger and fries

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Julie . 2024-09-08

MORE AT Just Eat

I ordered 4burgers but I received 3 and the dips were not delivered. That's not fair. I paid for all this

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Nokuthula . 2024-09-07

MORE AT Just Eat

Food freezing cold , no dips at all with selects or mozzarella sticks and also the other condiments we paid for didn’t arrive . So dry food . Awful experience and nearly £28 waste of money

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Sue . 2024-09-07

MORE AT Just Eat

Very poor. Food was not to standard at all. Fries weren’t crispy and the overall quality of everything ordered was well below par. 4 of us went and not one of us enjoyed what we had. Basic milkshakes weren’t available either. Golden Hill McDonald’s is much better. Will be going there in future. Only came here because we’d been to the cinema nearby, but would drive out to Golden Hill next time. Very disappointed. More expensive than it used to be, too. We’d get 4 meals for around the £20 mark and this time it was nearly £40. Just shows the hike in prices and when the food is worse quality than it used to be, it’s a definite 👎🏻 from me.

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Jo . 2024-09-02

MORE AT Google

Seriously how hard is it to get an order correct? Every time it’s missing items it’s so poor.

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Matthew . 2024-09-02

MORE AT Just Eat

Food was stone cold when it arrived over an hour late and was left on the door step and the driver just drove off

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Lewis . 2024-09-01

MORE AT Just Eat

2 large cokes half empty soked the bag and straws. Lids not on properly!

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Dawn . 2024-08-31

MORE AT Just Eat

Food was luke warm, items were missing (garlic cheese dippers)

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Sam . 2024-08-31

MORE AT Just Eat

If your looking for somewhere to grab something quick, this is not the place to go. I went here recently and the Food Was Cold, the Coke was flat, They had no sauce int he dispensers, The ice cream was runnier than the milkshake, but the most pathetic thing of all is that they had "No Medium Boxes for Fries" which on its own is pathetic for Mc Donalds. And even worse refused to give me chips or give me a refund after I had already paid for it and this was because they told me I needed a receipt but The Receipt Machine was broken! Definitely don't go here if you want good service and good/hot food!

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benlangton . 2024-08-31

MORE AT TripAdvisor

Got all the burger orders wrong and forgot my ice cream

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Amiara . 2024-08-30

MORE AT Just Eat

Me and my friend went to this McDonalds and I ordered with my card and got my food almost straight away with the take away bag half ripped and two chicken mayos half unwrapped my friend payed with cash at the counter was looked at multiple times and ignored by multiple members of staff and took roughly half an hour to be served coke overflowing by a big amount

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Isla Yardy . 2024-08-29

MORE AT Google

I'm missing the large drink and the food is cold.

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Nerosh . 2024-08-28

MORE AT Just Eat

It was cold again … I’m not even sure why I order anymore,but at 6am it comes perfect

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Dave . 2024-08-26

MORE AT Just Eat

As for the food it was cold and missing the chicken nuggets and all the sauce that I ordered

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Alfie . 2024-08-26

MORE AT Just Eat

Never received order, 2nd time this has happened from this McDonalds

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Kim . 2024-08-23

MORE AT Just Eat

Driver didn’t even deliver food??? Marked it as delivered

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Rebecca . 2024-08-16

MORE AT Just Eat

Had a drive through. Service was good, burgers and fries were good but the wrap wasn't wrapped very well

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Paul Mckenzie . 2024-08-15

MORE AT Google

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