Burger King in Stoke-on-Trent

Food seems to have dropped down to sub par standards and staff don’t seem to care for the place as the location was a mess when I arrived and when there were no orders NOBODY decided to go and clean the tables or floors, even when it’s right in front of them. So many of the drinks options are out of stock like 99% of the time and some of the booth seats are damaged and not been repaired in years.

Good service good food thank u dipesh gg

when I eventually receive the food it was stone cold.

I used to manage this place 27yrs ago.... a lot has changed, no atmosphere, lazy staff, lazy manager, dirty kitchen.... never like this when I was there....

Ordered food at 18:15 and came at 20:20 even though the delivery guy was at the restaurant within 10-15 minutes of the order being placed! Once the food arrived we were missing a drink (Diet Coke) andwrong chicken royal was sent. Too late too call

Ordered at 6.30pm, receipt says the order was complete at 7pm but wasn’t delivered until 9pm. All food was stone cold

Excellent food, somewhat difficult to park while waiting for the meals to come. Wait was approximately 15 minutes

yet again when a driver was at the restaurant they were there for over 20 minutes, when food finally arrived it was stone cold so why the long wait if the food was ready

Took an hour and a half from ordering to get here and was cold when i got it

There was no house number on the address for my delivery. I noticed the delivery driver walking around at the bottom of my street because he couldn't find my house. Upon receiving my order it had gone cold by this point

Unfortunately it’s every time you order from this place. Even if you order and eat on the car park the food is cold. When ordering online, bags come sealed so not tampered with my delivery guys, missing food, call up and get ‘managers’ who don’t know how to deal with issues. One says they can’t do anything, speak to another, and they say they will replace the food if you can get to the store in 10 minutes, well my rocket ship was out of use this time so we just had to put up with cold food, missing items again at our own cost. The worst thing is, the items which are always missing is the expensive items, the signature burgers, never the children’s chips or the £1 hamburgers. Just save your money and order elsewhere.

so glad I've stopped using McDonald's everything I asked for

After waiting forty minutes for this Burger King order (a meal and two sides), the delivery driver brought me someone else’s KFC! Really disappointed and hungry.

Missing food when I rang to correct it I spoke to two managers who refused a refund and their names! I will be taking this to head office. Incompetent staff with shocking attitudes.

Have you ever changed the frying oil? Ever? The worst sandwiches in town, good thing you only have one restaurant in this town. I understand that the pictures in the app are for reference but is a big difference, gray onion over raw onion, and the chicken is black.

don,t do smarties fusions even though they are on the app and lets you pay for it

Food was to cold to eat , had to be thrown away

Quick service from placing our order on the screens to collecting it at the collection point. Food was piping hot and all tasted/looked fresh. We personally had a very clean table and seats. Toilets were disgusting, used sanitary items around the floor and in the toilet. We were there almost an hour, took my child to the toilet as soon as we arrived, then again before we left and they were in the same condition as previously.

Great no problems thanks alot

check the route he took very strange and got the wrong items

The food was cold … the driver went somewhere else before me yet I live half mile from the restaurant

Terrible, very poor, very slow service and gets ur order wrong

food stone cold delivery drivers shouting at us because we complained

I was missing fries of my order!

never received. awaiting refund

food was all cold due to the delay even though the driver was at the restaurant for over 20 minutes

Had to wait over 90 mins and Food was stone cold, will not be ordering from here ever again.

Missing drinks and small fries!

arrived cold but was very tasty

It was stone cold and this issue always happens

Dropped other peoples orders off the other side of the city

Driver just stopped moving for at least 30mins, then delivered stone cold food and denied a refund or any compensation.

Delivery took quite a while and when my food came it was cold.

Poor quality service. Missing items. Food cold. Restaurant unwilling to help.

Food was freezing tried to contact about it . No response / now I can’t contact anyone

food arrived cold...ridiculous!!

Nice place but grubby. Staff seemed eager to serve but just didn't interact. More of a "thanks there's your cup" chips were cold.

Lovely staff, wonderful food - kids loved it

I waited over an hour for this order. i called restaurant and they said they were waiting on courier ..app said courier had arrived at restaurant for over an hour! when order did arrive it ALL of it was freezing cold!, i tried cancel this order but there was no option to do so. so i sent you an email.

Missing 1 burger and no loaded fries for both meals , food was cold.

Ordered a whopper with a coffee not long after they had opened. Store was already a little busy with customers dining in, and they had delivery collections already coming and going, but I was served promptly with two nice staff members who seemed cheer enough. The burger had that trademark flame grilled taste to it, but sadly was only luke warm when I bit into it. While there wasn't really much in the way of salad on it, but by the end of eating the burger I wish I had stopped half way. The coffee was really nice, but given that it was nicer than the burger I can't really rate burger king as good food. The store was very clean, as you'd expect just after opening, as were the outside and ground area outside.

Never turned up over 2 hours late

Nice place, not really busy, but it's okay if you like to be quiet and have a nice meal in calm and service was very quick tho,my experience is that it has the Cleanest toilet i ever visited in the uk hahahaha sorry for my franchise, but it's true

Lovely juicy burgers, friendly delivery guy

Driver got lost food was cold and stale.

Apparently you can’t order at the desk anymore you have to go and sit and order on the app ???? Bloke was rude about it aswell , go here weekly and always ordered the same way , another customer lost !

Food wasn’t very warm when arrived.

Food was cold on arrival Fries were only half full and cost over £3 for half a bag of fries Need to find away of keeping food hot

All of our order arrived and was warm!

The order was not delivered as it was almost 2 hrs late and was therefore too late and was no longer needed. We contacted Burger King twice regarding the order and I also spoke to a lady from Just Eat regarding why the order was declined

The food was ok, but the premises were freezing. PUT THE HEARING ON!

hot food was nice, delivery guy really polite

Lovely delivery man , so nice friendly and polite ,

Came really quick, hot and tasted nice and fresh and stuff, fit AF servers 100% wood bang NGL. Ty Ty.

burger king it Great but when the Delivery Guy the in on the Bike lost dose not ring you 25 mins later

great service. good delivery driver. very polite.

Ordered at 17.40pm , just had it deivered at 19:18 .I advised the food is cold , freezing cold bag , no heat . Was advised its freezing outside.Asked why taken so long? Delivery driver said he had delivered 2 other orders in different areas. I told them this is not good enough and I was complaining

Fast service and great food! Recommend using the app and taking advantage of the deals as it's alot more affordable

it says bagged at 12:19 on the bag... Delivered at 13:40. That's ridiculous. Absolutely freezing cold.

Me and partner usually order from Burger King, because even though the burgers are definitely not worth the price, we really enjoy the sides like the chilli bites, onions rings e.c.t However this one time we decided to go after work and headed to the restaurant as I work around the corner. As soon as i walked in, it was disgusting! The restaurant was empty, but NO table was clean. My partner went to order while I managed to clean a table off myself, just enough to be able to sit down. We waited for about 15 minutes for the food and ended up using the bags the food came in as table clothes so the food didn't have to touch the table. My partner then realised they missed some of our food and had to go back up to the counter, but had to wait 10 minutes before anyone even acknowledged him waiting. Eventually we sat down to eat, but while we were eating an unfortunate man came in and walk around the restaurant on some for of drugs, he was talking to himself and shouting and the restaurant didn't call anyone to get him removed. We became that uncomfortable that we decided to leave, which by the time we packaged all our food up the man was sat by the door inhaling Nitrous oxide (laughing gas) in which he was burping and spitting. As much as i know this isn't the staffs fault they didnt seem in any hurry to get this man removed from the restaurant, they just acted like he wasn't there. This has definitely put me off having a burger king for while and especially from this restaurant.

A long wait from-order to a courier being assigned

Order was correct, delivered on time and all food was still hot 3 happy bunnies

Food was stone cold on arrival. Maybe next time don't send the bicycle courier 2.3 miles when it's below freezing (-4 degrees).

Disgusting, the whole place was dirty and cold. Tables were not wiped. The toilets were dirty with ancient cobwebs behind the doors. The eating area was freezing as the doors didn’t close properly.

didn't knock on or deliver food

This store is a joke - I ordered two items at about 21:25 estimated for 22:00. Ended up arriving around 22:48 and was STONE COLD! The store is only about 10 mins or so away. So it must have been sitting on the side for most of the time! Pathetic service made even worse considering the price. Last time I order from them as this is not the first time!

How much better is Burger King to McDonalds? Yet we can't get one in Crewe and we have 3 or 4 others. It is so much nicer and as well priced!

Probably the most miserable fast food place I've been recently. Dining area dirty, very cold, interior falling apart. I would give 5 stars for service as staff were very friendly but with a handful of customers in the place should be spotlessly clean. We came to eat with the kids but with only one fairly clean table we've spotted we decided to grab the order and eat at home instead. Will stay away and use BK in Talke instead, much nicer.

Waited hours for Freezing cold stale food

Received someone else’s order and my £80 order was given to someone else. Absolutely terrible service on this occasion.

Missing half the burger toppings, drowned in mayo with a gnats knee cap worth of onion in the middle and all freezing cold. It was a miserable, pathetic, soggy mistake of a Whopper. For £17, it's daylight robbery!

Very fast drive through Hot food

Staff were ok and food good, but the dining area was awful. Not clean and bins over flowing. This is basic stuff and takes five minutes to wipe a table down. It makes a customer wonder about the stake of the kitchen where the food is prepared.

driver on E bike checked code at the door and still gave me the wrong order! I have food allergies. order went in the bin as I was unable to eat any of it. this is a driver error!! refund please

stone cold not worth the money don't bother

Amazing food and drinks. Thank you also to the delivery driver. Very pleasant.

driver was friendly. Asked for a sharer box and got a chicken fry box though

Although delivered on time all the food needed to be reheated as it was stone cold. Also only one pot of dip for 20 nuggets does not go far

New burger was nice. Everything was warm except the drink that was very cold, like it should

fantastic service great food ❤️❤️

Freezing cold and want a refund

Driver had no idea! I requested delivery to the reception. Had to walk to carpark! Was not happy had to send driver 2 photos of where the location was!

its called the restraunt an hour and 10 minutes after I ordered they said it was given to the courier momore than 30 minutes ago. needless to say food was freezing and all squashed by the courier.

food was cold on arrival. when map showed he was here, he was nowhere to be seen and when I reached put to him via message currier I had no response. very poor experience, tired of wasting money on cold food

i dont understanwad im still awaiting delivery

Food was cold, delivery took about an hour from placing order.

Food come stone cold and not sure how as the driver got to me relatively quickly now jsit eat refusing to give my money back for the cold food absolute joke

They do some good offers, the kids love burger king.

was a 2 hour wait..and when it comes.e it come freezing I very annoyed want a refund

Food was freezing. Made the order at 4:40PM, it arrived at 7:09PM and the receipt said 5:00, so it had been sat for 2 hours cold. Would really like my money back as reheating it made it sloppy

Food was near cold when it arrived at my door very disappointed and didn’t have much flavour to the food at all

Food was cold and there was missing items

completely wrong food delivered as son has allergies and told driver it's wrong order and he said it not his problem, how can you provide a service what is so shocking

Food has arrived cold workers said it was done over a hour ago

Pushed delivery back from 4.20 - it arrived at 5.50. Everything had to go in the microwave as it was stone cold

when the food arrived it's was absolutely freezing the bag was soggy as for the food I ordered my bacon burger WITHOUT cheese.. please start looking at the orders correctly rather then second guessing

terrible service £50 worth of food vanished !! no delivery no food

not the best cold food soggy bread under cooked frys delivery not the best rude driver will not be ordering from them again

Order was NOT delivered. Will be expecting a full refund. Spoke to the restaurant after not having food for 2 hrs and they advised that a driver was not even assigned yet and that they had prepared the order and awaiting driver. The food had still not arrived after 3hrs of ordering so woul not have been in an eatable condition. FULL refund expected, don’t offer a service if you cannot meet the needs of customers.

Clean tidy but the soft seats need recovering, Burger and chips good.Good range of soft drink flavours Really need to have salt free chips for children's meals