Burger King in Stoke-on-Trent

Quick service from placing our order on the screens to collecting it at the collection point. Food was piping hot and all tasted/looked fresh. We personally had a very clean table and seats. Toilets were disgusting, used sanitary items around the floor and in the toilet. We were there almost an hour, took my child to the toilet as soon as we arrived, then again before we left and they were in the same condition as previously.

Terrible, very poor, very slow service and gets ur order wrong

Good service good food thank u dipesh

Nice place but grubby. Staff seemed eager to serve but just didn't interact. More of a "thanks there's your cup" chips were cold.

Lovely staff, wonderful food - kids loved it

Ordered a whopper with a coffee not long after they had opened. Store was already a little busy with customers dining in, and they had delivery collections already coming and going, but I was served promptly with two nice staff members who seemed cheer enough. The burger had that trademark flame grilled taste to it, but sadly was only luke warm when I bit into it. While there wasn't really much in the way of salad on it, but by the end of eating the burger I wish I had stopped half way. The coffee was really nice, but given that it was nicer than the burger I can't really rate burger king as good food. The store was very clean, as you'd expect just after opening, as were the outside and ground area outside.

Nice place, not really busy, but it's okay if you like to be quiet and have a nice meal in calm and service was very quick tho,my experience is that it has the Cleanest toilet i ever visited in the uk hahahaha sorry for my franchise, but it's true

Lovely juicy burgers, friendly delivery guy

Driver got lost food was cold and stale.

Apparently you can’t order at the desk anymore you have to go and sit and order on the app ???? Bloke was rude about it aswell , go here weekly and always ordered the same way , another customer lost !

Food wasn’t very warm when arrived.

All of our order arrived and was warm!

Food was cold on arrival Fries were only half full and cost over £3 for half a bag of fries Need to find away of keeping food hot

The order was not delivered as it was almost 2 hrs late and was therefore too late and was no longer needed. We contacted Burger King twice regarding the order and I also spoke to a lady from Just Eat regarding why the order was declined

hot food was nice, delivery guy really polite

The food was ok, but the premises were freezing. PUT THE HEARING ON!

Lovely delivery man , so nice friendly and polite ,

Came really quick, hot and tasted nice and fresh and stuff, fit AF servers 100% wood bang NGL. Ty Ty.

burger king it Great but when the Delivery Guy the in on the Bike lost dose not ring you 25 mins later

Ordered at 17.40pm , just had it deivered at 19:18 .I advised the food is cold , freezing cold bag , no heat . Was advised its freezing outside.Asked why taken so long? Delivery driver said he had delivered 2 other orders in different areas. I told them this is not good enough and I was complaining

great service. good delivery driver. very polite.

it says bagged at 12:19 on the bag... Delivered at 13:40. That's ridiculous. Absolutely freezing cold.

Me and partner usually order from Burger King, because even though the burgers are definitely not worth the price, we really enjoy the sides like the chilli bites, onions rings e.c.t However this one time we decided to go after work and headed to the restaurant as I work around the corner. As soon as i walked in, it was disgusting! The restaurant was empty, but NO table was clean. My partner went to order while I managed to clean a table off myself, just enough to be able to sit down. We waited for about 15 minutes for the food and ended up using the bags the food came in as table clothes so the food didn't have to touch the table. My partner then realised they missed some of our food and had to go back up to the counter, but had to wait 10 minutes before anyone even acknowledged him waiting. Eventually we sat down to eat, but while we were eating an unfortunate man came in and walk around the restaurant on some for of drugs, he was talking to himself and shouting and the restaurant didn't call anyone to get him removed. We became that uncomfortable that we decided to leave, which by the time we packaged all our food up the man was sat by the door inhaling Nitrous oxide (laughing gas) in which he was burping and spitting. As much as i know this isn't the staffs fault they didnt seem in any hurry to get this man removed from the restaurant, they just acted like he wasn't there. This has definitely put me off having a burger king for while and especially from this restaurant.

Fast service and great food! Recommend using the app and taking advantage of the deals as it's alot more affordable

Order was correct, delivered on time and all food was still hot 3 happy bunnies

A long wait from-order to a courier being assigned

Food was stone cold on arrival. Maybe next time don't send the bicycle courier 2.3 miles when it's below freezing (-4 degrees).

didn't knock on or deliver food

Disgusting, the whole place was dirty and cold. Tables were not wiped. The toilets were dirty with ancient cobwebs behind the doors. The eating area was freezing as the doors didn’t close properly.

This store is a joke - I ordered two items at about 21:25 estimated for 22:00. Ended up arriving around 22:48 and was STONE COLD! The store is only about 10 mins or so away. So it must have been sitting on the side for most of the time! Pathetic service made even worse considering the price. Last time I order from them as this is not the first time!

How much better is Burger King to McDonalds? Yet we can't get one in Crewe and we have 3 or 4 others. It is so much nicer and as well priced!

Probably the most miserable fast food place I've been recently. Dining area dirty, very cold, interior falling apart. I would give 5 stars for service as staff were very friendly but with a handful of customers in the place should be spotlessly clean. We came to eat with the kids but with only one fairly clean table we've spotted we decided to grab the order and eat at home instead. Will stay away and use BK in Talke instead, much nicer.

Waited hours for Freezing cold stale food

Received someone else’s order and my £80 order was given to someone else. Absolutely terrible service on this occasion.

Missing half the burger toppings, drowned in mayo with a gnats knee cap worth of onion in the middle and all freezing cold. It was a miserable, pathetic, soggy mistake of a Whopper. For £17, it's daylight robbery!

Very fast drive through Hot food

driver on E bike checked code at the door and still gave me the wrong order! I have food allergies. order went in the bin as I was unable to eat any of it. this is a driver error!! refund please

Staff were ok and food good, but the dining area was awful. Not clean and bins over flowing. This is basic stuff and takes five minutes to wipe a table down. It makes a customer wonder about the stake of the kitchen where the food is prepared.

Amazing food and drinks. Thank you also to the delivery driver. Very pleasant.

stone cold not worth the money don't bother

driver was friendly. Asked for a sharer box and got a chicken fry box though

Although delivered on time all the food needed to be reheated as it was stone cold. Also only one pot of dip for 20 nuggets does not go far

New burger was nice. Everything was warm except the drink that was very cold, like it should

fantastic service great food ❤️❤️

Freezing cold and want a refund

Driver had no idea! I requested delivery to the reception. Had to walk to carpark! Was not happy had to send driver 2 photos of where the location was!

its called the restraunt an hour and 10 minutes after I ordered they said it was given to the courier momore than 30 minutes ago. needless to say food was freezing and all squashed by the courier.

i dont understanwad im still awaiting delivery

Food was cold, delivery took about an hour from placing order.

food was cold on arrival. when map showed he was here, he was nowhere to be seen and when I reached put to him via message currier I had no response. very poor experience, tired of wasting money on cold food

Food come stone cold and not sure how as the driver got to me relatively quickly now jsit eat refusing to give my money back for the cold food absolute joke

They do some good offers, the kids love burger king.

Food was freezing. Made the order at 4:40PM, it arrived at 7:09PM and the receipt said 5:00, so it had been sat for 2 hours cold. Would really like my money back as reheating it made it sloppy

was a 2 hour wait..and when it comes.e it come freezing I very annoyed want a refund

Food was near cold when it arrived at my door very disappointed and didn’t have much flavour to the food at all

Food was cold and there was missing items

Food has arrived cold workers said it was done over a hour ago

completely wrong food delivered as son has allergies and told driver it's wrong order and he said it not his problem, how can you provide a service what is so shocking

when the food arrived it's was absolutely freezing the bag was soggy as for the food I ordered my bacon burger WITHOUT cheese.. please start looking at the orders correctly rather then second guessing

Pushed delivery back from 4.20 - it arrived at 5.50. Everything had to go in the microwave as it was stone cold

terrible service £50 worth of food vanished !! no delivery no food

Order was NOT delivered. Will be expecting a full refund. Spoke to the restaurant after not having food for 2 hrs and they advised that a driver was not even assigned yet and that they had prepared the order and awaiting driver. The food had still not arrived after 3hrs of ordering so woul not have been in an eatable condition. FULL refund expected, don’t offer a service if you cannot meet the needs of customers.

not the best cold food soggy bread under cooked frys delivery not the best rude driver will not be ordering from them again

Clean tidy but the soft seats need recovering, Burger and chips good.Good range of soft drink flavours Really need to have salt free chips for children's meals

Food was nice and clean toilets

Great store setup, staff look clean and tidy

Hot fresh food and helpful staff

Tasty food and really helpful staff

Lovely burgers shame they were not hot

Waited 1hr 30mins & it arrived cold. 3 bottles of ice cold drink were also put on the top of the food making it stone cold - just inadequate on all fronts

I ordered my food at 6 and it finally arrived at 7:35, when it finally did arrive it was stone cold so I had to microwave it at work to get the service I should of had in the first place, not happy at all.

Food took forever to come and was cold. Reheated but quality wasn’t the same. Waste of money.

Disgusting place, bins overflowing, tables full of rubbish and surfaces dirty enough to blacken a serviette. Like a 3rd world road side cafe. Food was very good though, just don't touch anything.

Arrived quickly, driver was polite, food was hot, more reliable than some othe fast food places, everything was correct in the order.

2 hours for fast food, i could have drove to Birmingham and back and got it quicker!!

Over 2 hour waiting and only have the had all 5 chips and 2 drinking. I am very disappointed with this service and it should be alot better.

Order kept being delayed and when arrived all food was cold

Food was cold as it took the delivery guy about an hour to go 3-4 miles to bring our food.

Delivery time kept changing and food was cold when it arrived

Good food and brilliant service from friendly staff

It was 45 mins late and all the food was stone cold

Food was good, but didn't receive the dip I ordered with the nuggets.

food was cold.Food prepared too early before driver got to restaurant so was food standing waiting for driver

It was delivered not at all. The driver claimed he could not find where I was and then proceeded to not even bother looking properly. Then he disappeared and marked my food as delivered when it was not. Waste of over £20

Octagon Hanley terrible service moody lad on the coms and at the window no straws and pay 30 odd quid and don’t have majority of the items we pay for sort it out will you 14/11/24 at 3:05 pm

Missing fries and bread is so dry

the double bacon burgers for 'adults' seem just same size as the kids burger what's that about? for price didn't seem too bad but now we have it not too great for price

The food was dry and cold normally love it here but was absolutely vile

Burger King never fails to deliver never gets to order wrong always hot tia 🫶🏽

The management at this place seem to think they’ve discovered a hack that means they can save on staff on the drive thru. Instead of having a person taking orders and taking payment and other staff preparing orders. They have one member of staff taking orders and payment whilst serving food and making drinks. No wonder they get orders wrong

Food cold so needed to be warmed up

Food was good but look warm . Attempted to use the order kiosk 3 times every time attempted to pay rejected the order before even asking for the card . Went to the tills stood with a few others and waited to be served . Waited to the point where I was about to give up and some suddenly realised there was a queue to order food . Kiosk failed because 1 of the burgers selected was not available and they couldn't remove it ( very frustrating) atmosphere was tolerable although everyone seemed fed up staff and customers alike Sunday vibes

I find that Burger King is the best fast food by far. It is a bit pricey but it's worth it

Lovely - A group of us have just ordered food. It came hot and was super tasty. We'll be ordering again soon :)

The time for delivery got changed considerably, which in itself wouldn't be a problem if only the food had arrived warm instead of cold

My food never arrived, I don't know if it was the courier or Burger King taking my money, but now I'm just upset and hungry. I know writing this won't do any good or improve anything but I just hope I won't be fully charged for it. Have a good Halloween

its burger king, you know what your getting.. never had a bad experience hear myself

Restaurant didn't start preparing the food for over an hour after ordering as I could see this on the food tracker and given it's burger king the food takes very little prep and cook time.upon arrival all the food was cold

Ordered chicken nuggets and it came with onion rings I’m allergic!!

good stuff no complaints, lovely delivery person