Mcdonald's Restaurants in Stoke-on-Trent

Slow service, rubbish presentation but it is McDonald's and you expect this.....major flaw lately in all McDonald's within stoke is all of the delivery drivers congregating

Taken 3 of my grandchildren to McDonalds drive through. Ordered 3 Happymeals to include 3 tomato ketchup, 2 off oasis drinks, which I was told they didn't have any. So ordered fruitshoots instead. I then asked for a small banana shake, which they also didn't have (no shakes at all), at which I laughed and said "what do you have, what's the problem"? The reply came back, "waiting for a delivery". I then also ordered a cheeseburger and 2 large fries. After being told to wait at the furthest window, it was 10 minutes before the food was handed to me. After the 4 minute drive home I took the food out of boxes/bags only to find the fries cold and limp, (advertised as 'fluffy on the inside and crispy on the outside', the cheeseburger cold, one of the Happy meals only had three chicken nuggets instead of four, no sauce and again, meal cold. I was so angry. I called the restaurant several times but but no one answered, disgusting.

The poor staff who work here must hate it. There's a manager I see at night who's always nasty to the staff and even the delivery drivers too. If the managers are nasty to staff in front of customers then I can't imagine what they're like in the back. The staff just seem like they're trying to do their jobs but what do I know I don't work for Mcdonald's.

Sat waiting in the collection bay for 20 minutes to be brought out cold food… stood waiting for a replacement for a further 30 minutes. Staff didn’t seem bothered at all, no apology for the wait or anything. Fast food? Seen more speed on a comatose snail

by far the worst mcdonald’s in stoke at the moment, went here at 7:50pm and was told to wait by the parking bay for our food, waited 10 minutes and got the wrong order so we went back in and asked for a our food, then said they’re coming with it so we sat in the car for 5 minutes. the worker then came out with our food and gave it to someone else so we questioned him and he said it’s not ours when it clearly was as there was a fruit shoot there and all the same drinks we orderd. honestly it’s so bad do not recommend waited for nearly half an hour just for two big macs and two cheese burger meals

Food was terrible, everything was cold and seemed old. The milkshakes weren't the right consistency to much concentrate of flavour and just milk, we were told it was because they turned the machine off and our order was the last, we weren't offered a replacement just reassured we wouldn't get ill, order not complete but staff were good and sorted right away when told. Wasted over £30 even the kids wouldn't eat the food.

Sunday 5pm out of chicken big macs, cheese bites and mcflurries. Happened to be the bulk of my order. Hopeless. Went elsewhere. Made the mistake of coming back. Zero improvement. Cannot believe the wait for even the simplest of orders. Worst McDonalds I've ever been to for service. Even on a slow night.

The staff clothing isn't very appealing. One or two of the staff looked scruffy

Food fine, bustling for breakfast, nice experience. Only complaint is relative lack of parking

Visited this lunch time after a trip to Trentham Gardens. One of the worst McDonald’s I’ve visited The service was shocking. Took 15 minutes to get the food, the staff were miserable, bins overflowing and clear priority on drive thru customers.

This macdonalds is possibly the worst in the country! I do a lot of traveling and I've never come across a worse one! Always get the order wrong! Never have milkshakes among other things! I'm currently sat waiting and have been for the past 15 minutes at the "next window" supposed to be fast food! Must be a requirement to be special to work here!

The staff are among the most friendly people i have ever met the food is of exquisite quality highly recommended

Long wait because of just eat orders come first

25 minute wait for cold food and an incomplete order brought out. Unhelpful staff. Worst maccies in the UK!

Order table service today terrible more interesting in dealing with Just eat takeaways,waited 20 they completely forget about our order the issue needs looking into shall not be returning.

It's McDonald's what more is there to say!

0 Stars, fast food service at its worst, the staffs attitude was really good although the waiting time was in excess of 28 minutes and when we received the order their is part of the order missing, this is not the first time hence we have not been for months but decided to try again, this store is a no go, no milkshakes, no frappes, no sauces, and waiting times that exceed sitting and having a meal in a pub/restaurant with healthier and tastier food in a more comfortable environment, when I try to call the phone number says busy constantly (phone off hook or cancelled line), 0 stars for a reason although the staffs professional apologetic manners do help.

Only go to mcdonalds as a last resort

It was dead. The staff was standing talking for a good ten minutes before giving people there orders

Awful staff rude and attitudeful never coming again

What's the point of a drive-through if you have to park & wait nearly 10 minutes?!?! Prices go up, service go's down

Very slow service Took 30 minutes to get my food I was late to my destination and and my drinks were very flat and was not cold my chips were stale as well

Just had to wait in my car for 30 minutes for an order which took far too long before it arrived I asked for a refund and the manager said one sec and ran off not to be seen again after waiting 5 minutes. When food did arrive it was cold!

Kids loved it as a quick stop on the way home from swimming lessons

All round pretty terrible having the take away guys standing over my food while it’s being put out McDonalds has failed in my eyes and needs to back to where is was good the delivery option is a joke looks like board force check desk won’t be returning again

Absolutely disgusting how staff treat other staff members ignoring her

Typical McDonald's visit. I'm not sure what they've done to the fries, but they definitely have gone downhill. Plus they'd ran out of tomato sauce portions. Don't like using the communal one.

Food always nice, staff need to cheer up abit (where you collect your food) also hit and miss when the icecream works

Never been great, but it did indeed get worse Multiple items are always unavailable recently Very disappointing

10 minutes for coffee and a hash brown. All staff focused on drive thru.

If you're eating in the restaurant then expect high quality service, not the cleanest environmemt but woth how busy it is it's to be expected. I have not encountered anything particularly wrong with any of the food in the years I've been eating here, delivery can be quite dodgy however

Absolute joke this place. Everytime I go I get parked up. Takes longer than going to Cook food for myself. One time they forgot about me completely. If you are in a rush and want fast food do not go here. It’s quicker to go to a restaurant. Then half the time the food is cold by time you get it. Never going again.

Horrible. Waited almost an hour and they didn't even have one of the items. Bad service, didn't even say sorry. Edit: Food was burnt after an hour of waiting 😭

Ordered burgers and fries... Told I can't have any sauce unless I pay for it.... This isn't good.

Food recently has started to take ages to be prepared then once it's arrived it's cold. Many people are going back having to ask for new food due to there order being still cold

Order the most simple thing on the menu and wait for 60minutes while they focus on the just eat / delivery orders, it's completely unacceptable to have to wait a stupid amount of time when your actually there over people that aren't and it gets worse each time

Didn't go in I wouldn't use McDonald's if I was starving

Terrible terrible terrible Emergency food but is it even food... No fault if the staff tho! Service was fine

Always seem to have an issue with this McDonald’s, either a long wait time or there’s something missing. Went through the drive thru last night to collect my order from the app, came home and a burger was missing from one of the meals, got the chips and drink but no burger. Amazing, Was the most expensive item and it wasn’t there, Also the fries were horrible, cold hard and brown. I can understand when they are busy but it was late at night as I had just finished work so they weren’t exactly rushed off their feet, you can see them chatting standing around through the drive thru window! I should be able to trust that everything is in the bag before driving away but obviously not with McDonald’s

Never have I ever been too a worse mccdonalds, rude staff, 20 minute waits and cold food. They should be ashamed. Oh and no drive through unless your the next car. Embarrassing.

Lovely place having Macdonald. Gym . Iceland and many more place to shop and fun

Delivery Drive waiting too long but no response

waited 40 minutes they put all just eat first and other customers 2nd the food was cold and dried out not freshly cooked i think every body should sound their horn after 15 minutes

I have just visited the store to be handed a gone off warm banana milkshake. On entering the store and speaking to staff I was told that was how the milkshakes were coming out. I advised them to stop serving them as it was a health and safety risk. I then wait for my food in the car to watch a guy double lap the restaurant looking for whose order he had so I approached him and found out it was mine. The food was then cold. I asked him to ask management to call me which they did not. I arrived back home feeling sick and will be raising this with the food standards agency within the local authority in order to protect other customers. It was like something off faulty towers. I have also alerted head office.

This place always gets the food wrong or something has broken so you can't get a certain item.

Love McDonald's generally but I received 2 errors from my order which was nothing out of the ordinary, at a non peak time. There don't seem to be enough staff on to cope. The big Mac patties were oozing fat too, not something I've ever had before. The condiment machines were all broken/extinguished and it was a pretty bad atmosphere on the whole.

Ordered Double big mac with no onions (seriously, worst decision McDonald's have ever made adding onions to all burgers on the grill!) Seems No onions meant ALL THE ONIONS! To the person making my burger! Not impressed, finally picked them off to enjoy a nice cold burger. Great stuff.

Service is great everytime. BUT they can never get my burger right. i always order double/triple cheeseburger NO onion EXTRA pickle, but everytime i get onion and either 1 pickle or non at all. I’ve worked at mcdonald’s before, it’s not that hard.

28/8/24 No ketchup in pump machine and still charge me 10p for 1 satchet of ketchup which isn't even Heinz. 27/5/22 Every time I go to this McDonalds they never have milkshakes, the machine is always broken down. I'm not exactly sure if this branch does milkshakes. Still haven't got milkshakes.

We have a lovely yong man taking our order today called Will 😄 Will is a perfect example as a fantastic and helpful employee. Polite and couldn't try harder to make customers experience as great as possible 👍 Well done Will hopefully your colleagues will recognise what a pleasure they have working alongside you

Waited 12 mins in drive through coffee was now cold went into store to get fresh coffee and was given food as well . Opened food at home to find not what was ordered, cannot recommend this this store at all would have given no stars if possable

Worst service as always 39 minutes for a bloody egg cheese muffin

Was very poor service took then ages to bring the food out they missed items off our order and got it wrong the food we did get right looked like it had just been thrown together very disappointing won't be goimg here again

Trent Vale store,Springfield Retail Park.Spent 20 minutes watching part of our order going cold,set on the side.When the order was completed it was cold, so we asked for it to be swapped for hot meals.10 minutes later,our order was handed over to us,and yet again,it was barely warm,but we decided to cut our losses,went home,discovered one of the orders was wrong(fiery chicken instead of plain chicken fillet), but we ate what we could.Staff were too busy preparing Just Eat orders instead of serving instore customers,so other customers were making the same complaint about cold food and wrong orders,but not approaching staff.We travel alot and use McDonald's quite often,but this is our local branch and is definitely the worst experience.Not a good service but some of the staff were understanding, some were rushing orders,so was inevitable that mistakes were made.We won't be using or recommend this branch ever again,and not because we're moving out of the area. Very poor experience.

Good food Quick friendly service.

A great Maccies! Staff are lovely, and it's clean

Cold food and you have to pay for sauce.

Having three autistic children, we visit different ones and you can guarantee that at least one item per order will be missing..😞

If they manage to get the order right it's always park up plz n wait 15 mins for a big Mac absolute joke

Although this is my nearest McDonald’s drive through I generally avoid it at all costs. It should be done the under trade descriptions act. It’s the only drive through in the world where you can never simply ‘drive through’. You are always made to park up and wait regardless of the day or the time of day. Incompetence of the highest order and has been the same for years.

Everytime we’ve come here it’s can you just park up and you wait for ages for it to come out which is mainly cold. McDonald’s used to be fast food obviously but not any more not the best for a fast food place.

We went through drive in and then had to wait for 20 mins. Will never use again

takes very long on delivery very slow service

Absolutely terrible went through the drive through, after paying went to the collection window to be asked to park up & our food would be brought to us. Did this & noted multiple other cars also waiting. Eventually had to go ask where our food was as everyone had received theirs, further waiting to get our order which eventually arrived 20 mins later with no apology

Always nice at this McDonald's.

Ordered food to eat inside. Had to collect as no table service . Waited for 20 mins for the food which was stone cold. Took it back and waited another 15 mins for replacement.This was also cold . Gave up at this point and had my money back. The place is chaotic and with no management direction. Everyone running around, but not achieving anything. Apart from being cold, food not very well presented. Place also could do with a good clean. I will never return.

Ordered it through the app and it didn’t arrive I am furious

Very poor ordered at 7.26 still waiting for meal at 7.55

Lovely clean site with very good service.

Just ordered a Double Big Mac though the drive though, get home and they gave a normal big mac in a double mac box. Not only that but i had tio wait 15 minutees for my food. Service is absoulte rubbish will go KFC next time.

Yet another delivery from this McDonalds with missing items and thrown together burgers. The big mac was almost a side of party's and missing both Apple pies. Surely its not that hard to check the bag before it's collected? O and straws would have been nice for the drinks.

If you are not in a rush it’s ideal!! ordered on the app and ended up waiting in the car 15 minutes for a happy meal. McDonald’s recently is awful and far from quick. BRING BACK THE OLD DAYS WHEN IT WAS FASST FOOD !!!!

Just been to this McDonalds. Sure it's convenient on the A34 if you're passing, but I won't be calling again if I'm passing through. I've never in My life seen such a filthy disgusting McDonalds. I know it's cheap fast food and it's not going to be fancy but there is no excuse for a food establishment to be so dirty. The toilets, the tables, the floors, even the baby high chairs were all disgusting had not been cleaned. Food on the floor, everything grubby, discarded packets under the chairs and it all looked like it had been there some time. Glancing over at the food prep area it also looked disgusting. Other customers were moaning about it too. The cleaners need the stars taking off their badges until they can master the basics of using a mop. We decided not to buy the rest of what we were going to order and left. Filthy pigs. We won't be back. They clearly don't respect their customers.

Worst McDonalds around. Takes ages, orders are always wrong and cold. Rubbish.

YOU PAY..QEUE FOR A DRINK THEN PARK UP FOR 25 MINUTES FOR YOUR FOOD.. BAD SERVICE....

Ordered mcdelivery part order missing, which a manager states that that this happens, this is the secondary time this has happened to me. I will nkjùy deom.

The Hat Trick - no sauces or onions as advertised. Quarter Pounder - no sauce or gherkins. Bic Mac - no gherkins.

Good quick place to eat something 😋

horrific experience even for mcdonald’s… place was run by kids chatting smack non stop… ridiculous food experience. not even cheap. edit, waited ten minutes got a refund and walked out… the worst mcdonald’s experience i’ve ever had in 20 years

This one ia by far the worst in stoke

McDonalds needs to wake up, stressed staff, poor service, thrown together food. It's not an enjoyable experience for those who manage to get food and eat. Its far too busy they should think about giving priority to those who go to the establishment rather than delivery drivers. Consider restricting number of delivery orders. The delivery service is sadly a product of a lazy society, which will be the downfall of any eating establishment. Won't be long before mcdonalds and others will be operating out of an industrial estate and it will all be delivered.

Order food. Receipt did not come. Waited for 20 minutes. The staff were shouted at by all those who collect and deliver food. Those who ordered food at the drive thru were annoyed. Someone drove out of the queue after waiting a long time. The staff experienced being asked about refunding the money people had paid. When the food finally arrived, it didn't look like the picture, no. Hot shoeload drink looked like dishwater. Had to complain again and get a new one🤬

Not sure how this branch stays in business, milkshakes are never available & now mcflurries are hit & miss & cheese bites are a rarity. Today hit an all time low with no chicken nuggets, a basic staple for McDonalds you would have thought. This will be my last ever visit, they don’t deserve customers. Went to the one in town centre, everything we asked for on the menu.

Yesterday I bought one of the promotion burgers and as soon as I got home I noticed there was no sauce or onions on the burger and was also very dry. They are tight when they hand out sauces and never have milkshakes in. Disappointing.

Thank you staff after me flattening my battery and getting my dog locked in the boot in a cage and luckily he has his water bottle and being scared to shut my doors incase they locked and him getting to hot. They came out and reassured me I wouldn’t get ticket for parking and offered me a drink and water for Bert and gave the address for the brake down company.

Been here a few times. Chaos is an understatement. Always told to park up when I place an order (even if it’s for standard items). Takes them 5 minutes to find the car and always walking around like lost sheep trying to give people their orders. Food is always cold. Who ever runs this McDonald’s needs to take a good hard look at how they run it - utter rubbish.

Walk in customers having to wait longer for food while food packed ready for just eat collection sitting on the counter makes no sense.

Food excellent, hot and fresh, service excellent too, very quick table service. All good. The only thing to mention is people are using the disabled space to pick up when they are not diplaying a blue badge. One of the best McDonalds we have been to.

Worse by far, drinks wrong. Food cold.

PARKING SCAMMERS. AVOID. They try to fine you as you leave the car park. They have a nefarious company watching the cameras AVOID AT ALL COSTS.

Spotless and very friendly staff

Absolute shambles fast food it is not, a joy for uber, just eat and deliveroo drivers as they walk in grab there orders and go/ max wait was 5 minutes for them whilst I was in here, yet the people who take the time to come and eat in have to sit and wait and wait and wait, nearly 30 mins for a breakfast roll and bacon roll meal which was thrown together and only warm when it eventually came. Me and my wife weren't the only ones 5 other tables were sitting without anything for just as long and having to ask about their food, which then most had to take away. When the question was put to the manager, he said they don't prioritise the delivery services although it may seem that way, we'll if it seems that way then it probably is. Again the delivery drivers came and went whilst we all sat there twiddling our thumbs. This store does not seem to think much for the overall customer satisfaction or overall dining in experience you get when visiting.

A group of children with zero understanding or application of that age old standard called 'customer service'. After waiting 23 minutes for food and approaching the staff to ask where it was, I was ignored and sniggered at. Food finally arrived and was cold. When approached again, I was ignored again whilst they discussed instagram posts........Then I remind myself that it's just a 'burger' 'issued' by a bunch of disrespectful and wasteful millennials. Can't wait to return! 😀

Food excellent the wait not so good

Gud customer service. Burger 🍔 was bit cold . Fries 🍟 where hot . No milkshake. Normal for macdonalds. OK for meal deal .

Nearly everytime I order it comes wrong, the last dew times quite a few items have been missing and just eat think you're trying it on after a few times. Always order milkshakes if they are available half the time Literally there is no straws and they're the wrong shakes. It's not hard putting an order together and losing about 7-15 pound a time isn't right at the minute

If you want to pay for food you’ll never receive this maccies is the one for you😍 takes a special kind of degenerate to work in maccies and fortunately Stoke is not lacking in those.

Order in the morning you get the good staff don't ever order in the evening as none of them know what the hell they are doing. Received less then half my order and after 2 hours. WEEKEND STAFF ARE CRAP

Extremely busy with delivery,so waited a while

food cold, milkshakes like water, just nothing good about the food we had, even kids said how bad it was. 😫