Mcdonald's Restaurants in Stoke-on-Trent

They gave me the wrong order ther was a singular pickle in my burger unflavoured the chicken nuggets were dry and my milkshake was a medium when i ordered a large the chips were more like potatoes and the wrap was open

Food was cold. Toilets were disgusting!!

Food was cold and awful never again would I eat a McDonald's

Really good .nice quick service

Filthy restaurant - food Luke warm - ketchup pump dispenser empty, I went to the counter and explained this to the server who tried to charge me for a sachet of ketchup! I asked to speak to the manager who sorted this out.... Worst Mac's I've visited. AVOID

Far to busy no structure everyone just milling around n pushing

Generally untidy alot of the time, i just go Festival Retail Park Mcdonald's or the Fenton one.

The tables are dirty food and drink splatters everywhere on the seats and on the table don't not come here!

Food is as expected from this facility.The service was excellent in trying ,challenging circumstances.Unwelcome non diners make the experience unpleasant.

Cleaning is missing quite bad specially toilets.

One of the four ordering points was off, as well as another's card reader failing before you even got the chance to pay. Service was slightly slower than you'd expect from a McDonalds but this was at a peak time, though some of the staff clearly wanted to be anywhere else. Can't go wrong with the food though!

Took the grandchildren, was very busy, crowded, and to be fair, it felt chaotic. People were waiting around for orders, tables that needed cleaning because it was so packed. I suspect this is due to the school holidays.

Didnt give me half the order then when i called them they didnt answer for about 1 hour and told me i can only get my money back through uber

I would just like to say my experience would have been ruined if it wasn’t for the hard work and commitment that Damien put in. He worked extremely hard despite the woman (I assume the manager) who was consistently demeaning towards him throughout my visit (very auditable for all to hear). I understand they have a job but the lady shouting at him in the kitchen was very upsetting as a customer. I hope Damien gets the recognition that he deserves.

Me and my daughter went here for breakfast today and OMG what an absolute s#it hole of a place this is, it’s absolutely disgusting rats would love this place with how dirty and disgusting it is, you’ve got crackheads and the homeless using it and this is not very appealing for children to see, every table was dirty or had some form of written on, there’s was empty needle packets in the toilets, honestly how this place is still open is beyond me it’s got to be up there with the worst McDonald’s restaurants!!!

Very poor service. VERY SLOW to serve people and also serving people that came after others and when I received my food, part of my McMuffin was missing part of the muffin.

Mcdonalds has been brilliant and so helpful to us today thanks Mcdonald's for keeping us safe by locking all the doors, we appreciate your help so so much by getting us out and in the car asap with my children. Thanks Mcdonalds for your help, keep safe yourselves

Once food eventually arrived it was cold and wrong and with me having take out unable to take it back. Service is self Service which is easy and straight forward as for a few off the staff behind the counter if they actually put the customer first instead messing about im sure improvements could be made. As for atmosphere there is more life in a graveyard that is the easiest way to put it. There are better McDonald in Stoke-on-Trent to visit Hanley very very disappointing.

Typical McDonald's experience tbh, slightly longer wait than usual, but only 5 mins, service good, food, good (in moderate lol) Atomosphe fine. Al in all no complaints

It's ok but needs tables for disabled people

Do not go for a meal, food was cold service was poor. Cleanliness is disgusting. The toilets are horrific. I will never return to this restaurant

No receipts on the order screens. Left standing at the counter waiting for my order that was apparently ready. No sauces with my meal as specified on the order. Then thrown 1 sauce onto my tray for 4 meals. Food was cold, not warm cold. This complaint was originally done to comment on the absolutely shocking state of the toilets in the baby changing room. It was worse that a bus station toilet. It was disgusting. I will never visit that restaurant again.

The food is nice and the service was faster today

This is possibly the worst McDonald’s I’ve ever been to the wait for my order was so long they don’t even have a drive through to contend with so why as for the toilet it was unusable the smell was awful and urine all over the seat I would rather starve than go in there again

Food is standard McDonald's, service is good but the overhearing of staff complaining and swearing is extremely off-putting when you have young children with you. There is an ongoing issue with the homeless community using the place as refuge early in the morning- not sure whose responsibility this is. McDonald's management clearly needs to liase with the council.

Not a great experience today. The fries were cold and overcooked, the bun was soggy and I got regular coke over diet. Also my usual coke zero was unavailable and there was no ice

I don't know who to blame, as of now I could throw away all what we got from Mcdonalds Hanley. When hungry and doesn't want to cook or go out to dine we chose to order food from take away through just eat. Our order is worth £27.43, what we've got? £9.87. This isn't the first time. Who's fault is this, Mcdonalds crew or just eat? Please see photo attached.

Food most of the time is dead,barely good or just old and dry,off taste

Food is as normal…. Service normal…. Environment totally dirty… food all over the floor. Dirty trays on all tables…. I had to clean a table to eat… Not a good place to return.

vegetarian burgers always cold had it as a meal & we had the vegetarian wrap meal, and the new chicken Big Mac meal but it wasn't very warm. We had this problem before told someone about it nothing got done so we didn't bother this time. Wast of £20 or so

The food was the usual McDonalds fare. The staff were friendly and the restaurant was clean. What really let the place down was the toilets upstairs. The seat was broken which made sitting awkward to start with, on top of that was the lock missing on the door, which meant having to be a contortionist in order to have any privacy. I expected better from such a large company, I don't blame the staff for this.

Terrible, supposed to be fast food. A few weeks ago waited over 20 mins for a Mac muffin and hash brown - the MAC muffin came cold. Today was in a hurry so ordered cheeseburger and large fries and guess what? 20 mins wait still not ready so walked up and asked for a refund which was given. This is last time I use this horrible hovel

ITS OKEY NOT FUN REALLY OF MCDONALD'S IN HANLEY BUT OK ... THANK YOU ...

Always takes incredibly slow for food delivery and when order arrives, the fries have without doubt gone stale. Service definitely needs improving as well as availability for the upstairs section

Staff are friendly but service super slow in here. Seems too be a lot of staff standing around no staff use their incentive to service customers. Will pretend they don’t see you then after you have waited long enough will call another staff to serve you. Which I find rude. It’s almost as if they think it’s beneath them to serve you. Also when ordering hot drinks. Would make sense that you done the food first and drinks last. To stop drinks from going cold and the cream dissolving in the drinks ( common sense really) for food to be a certain temperature and not Luke warm or stone cold. Apparently your company don’t serve butter with pancakes but it’s advertised on the board you do. There was no jalapeño in my spicy mc crispy which advertised also Went here in March 24 one morning ordered a coffee, the staff put it though as a bacon and cheese flat bread £1.79. I realised soon as I looked at the receipt. I told her that I wanted a coffee which was £1.99 between her and her boss struggled to change the bacon and cheese flat bread through the till. So I was refunded the £1.79 and had to purchase the coffee. £1.79 was already in the counter which I gave the staff 20p to add £1.99. She was taken a long time to count 20p making out I hadn’t given her the correct money. Which I had to break it down to her..maths clearly not her strongest subject.

Fairly decent for my 1st time there . It was tidy and not too busy considering it was late

Nothing special or shocking. Standard smackies.

The food was ok from there and there was a long queue whilst i was waiting for my food.

I never saw so much rubbish and dirty tables or floors. It was one guy who was trying to clean quickly and by his self , Ben is his name and was asking apologise for the mess but they are short staff. Even is are short staff ,they been out few girls and they didn't bother to clean at least the table, was looking to the table, was laughing and chatting but not cleaning. I supposed if they had time for a chat it was enough time just few seconds to clean a little bit.

Not been here in years. What a dirty and dingy McDonalds. Floor filty, tables filthy, decor dark and uninviting. Literally felt like walking into a prison - dirty and vile place. Not enjoyable at all.

As a former McDonald's employee I'm normally quite lenient when it comes to issues with stores and restaurants, especially McDonald's. However, I'm absolutely appalled by the "service" I received today. For starters, it has been an ongoing issue that they never give us straws or dips when we get a delivery, despite the fact I know the managers will give them full lessons and ensure they know to check the order carefully and see if it needs straws or dips. Although, maybe the managers here haven't done that, despite it being common practice. The issue I've had today is that not only have they not given dips, which I usually react with a "whatever" to, but they missed out the McChicken Sandwich which was part of our order. At first we figured, whatever, we'll just request a refund through the app, but we couldn't figure out how. If we'd ordered through any other delivery service we would've been able to get a refund, but unfortunately it seems like you can't through the McDonald's App. Because of that, we tried to ring them up. Once again, I used to work at a McDonald's, so I know full well that there should be at least 2 managers at the time that I ordered, along with most likely a CEL, though it's excusable for the CEL to not pick up the phone as they'll be busy with the restaurant and doing their part of the close. It's inexcusable, however, that none of the managers picked up the phone, and that none of the Crew told them the phone was ringing. We rung about 5 or 6 times, waiting out the full ring, before we decided to just give up as there was absolutely zero answer. There is literally zero excuse for this, especially because I know first hand what goes on in a McDonald's restaurant. Absolutely unbelievable and a waste of money since we can't even get a refund now.

This is the second time in less than a week there has been food missing in order it seems to be company policy to rip customers off as it has as happened at 2 different macdonalds

Printer (printing order number) and get order number is always issue

No tickets in the machine and then sat out side with my 5 year old granddaughter to see a spice addict just monged out in front of us and 2 pso officers just look and walk straight past food was lovely tho

Good I’m Uber driver very fast service of delivery

Great service ans the food was made to my custom order and hot and fresh.

would give 0 stars if i could. worst mcdonald’s ever, food came and had a complete wrong order then tried calling the restaurant , i left 20 missed calls and not once did they answer the phone. Spend £25 on food and never received it.

Always. Busy sometimes too slow getting orders out. Too many deliveries

Bought an egg mcmuffin meal yesterday, come home, NO EGG. Just a buttered muffin, even though it said "egg" on my order so not sure how that happened? It's literally their only job to like give me what I ordered. And a buttered muffin isn't even a menu item. Just went back today and ordered a muffin with jam and hashbrown with ketchup. NO JAM AND NO KETCHUP. There isn't even butter on the muffin this time so it's totally inedible. Is the staff having a laugh? They have ONE JOB. How is this happening? And both times I went it was early morning so it was dead, they weren't making any other orders. Literally never going here again. Absolutely unbelievable.

Just get some full needs more family pushchair family parts

Got court up in traffic so pulled in to grab some food. Not enough staff on. Along wait for food , then was very dry as no sauces provided even though we ordered them. Staff seemed busy sorting just eat/ deliveroo orders instead of customers in the restaurant. Want be using that one again.

Too crowded and staffs who doesn't know how to laugh

It was great. First of all the worker were so nice they are not good people. They made me pay extra and let some chavs in front of me in the queue. Great experience. I hast to pay for dem chavs vapes cuz they didn't afford it they cost me £82 on vapes its ridiculous. It made me cry I tried to jump from the balcony. A worker spilled coffee on one of my items and just put it on the floor. When I got my filet o fish budget u found a hair in my tortilla. My babies coke had a double big mac swth large fries and a sprite because they apparently didn't have any donor cabbabs. In not coming back. It made me cry

Cold food .staff need training in customer comes first and try be more polite

Food was good, service was quick but what let it down the most was cleanliness downstairs was dirty wrappers and food all over the floor and tables we were offered upstairs which we accepted thinking as its closed off must be clean but no was just as bad.

Nice hot food but wasn't sure bout the new galaxy pie

No one cares about cleanliness! Disgusting what is here, rubbish everywhere

Don't visit if you're claustrophobic. I have never seen a restaurant so tight and so dirty. The food is alright, but it would be better if I had a place to sit down and eat it.

Always packed and never many seats as its in the town centre.

Shocking service, shocking waiting times.

I enjoy mcdonalds but I always feel bad for the staff with what they go threw with people complaining. Sometimes yes it's hard to keep uo with orders and commands from people but it's nice to have and never for me disappoints

Hanley MacDonalds must hire complete and utter useless peoplr going give me a burger that's just a bun missed the nuggets and for drinks gives me coke rather than my iced lemonade and on my mayo chicken no mayo I think they need a masterclass in how to do orders out of all 80% of my order was wrong

Food was ok but this is the worst mcdonalds I've ever been to, restaurant was really dirty, cleaners liked like they couldn't care, service was really bad Avoid if going

Horrible experience. The place was filthy. The kitchen floor was exceptionally dirty. Machine failed to issue a slip and had to wait a very long time to get served. Place was packed full of foreign delivery people picking up orders who are given priority over normal customers.

Never had bad experience with Macdonald but this outlet was a disappointment. They took half an hour to prepare my order when my order was just a wrap and a drink. Employee there were no help ask them thrice about my order. First told me there is no order second time it's still preparing when on screen it was showing that my order is ready.

Never get correct food that you order or missing items regularly. When you query it they are quite rude and make you feel like your lying. Other times we have had food delivered by just eat and only usually get half of the food ordered always missing items and as its delivered impossible to get refund

( for £4.29 you get McPlant ) you may think vegans are good for our planet I still think other are more filling ( £6.09 for Big Tasty and likely get filled up from it ) Who says ( less people buying it because of the price ) I would choose the Big Tasty over McPlant not because of their price is because is filling and look better to eat

Ordered using the app at the store in Hanley parliament road.The delivery never happened rang Uber to complain.I was told he tried to deliver the food and waited 8 mins he also supposedly texted and rang me.None of this happened and I don’t get a refund.The whole episode has put me off ordering from McDonald’s again

We chose table service as it was very busy but were left waiting until I went and asked about our order

Ordered food via deliveroo food arrived cold. 8 dips missing, big mac burger missing, McChicken burger missing. Had to phone deliveroo for a refund, had to order from another restaurant just to eat, VERY ANGRY with this mcdonalds; failure to answer the phone. Reported to McDonald's HQ as this experience is disgraceful, as a result, I will never order here again. Congratulations on loss of a customer. order collect number: 05980.

Took a while for a simple one person order

The food is great but sometimes the chips don't have enough salt sadly 🥲

Food was fresh for my breakfast Lady cleaner on lobby was so rude she pushed me she didn't greate me or say goodbye it was a horrible experience

Recently placed an order for delivery via mcdelivery. The whole oder was cold and took over a hour to be delivered. Uber eats say it was delivered within their policy guidelines and the store say it's not their problem. This might just be the last time I have a McDonald's.

A little dirty. Napkins are not included with your order. No ketchup. But this is fast food. Although other poppies have napkins and sauce machines

Scruffy and grubby. Sorry to say I would never have gone there through choice. The layout isn't good. We were given cold fries, which where exchanged for hot fries when we complained but should never have been served in the first place.

We were there fee days because of our son graduation and we poped in quite busy but lovely staff....

Early morning so quiet ,just a bit off putting seeing someone asleep learning on the table by the window

The staff were running round like headless chickens not knowing what do and were so rude to the delivery staff (could see the difference how they talked to customers and the Uber drivers ) one of the workers who looks like a hobbit was the worst he didn’t know what he was doing and was so rude and unprofessional most people just walked off

I love to wot his going on mcdonald's bad service to pay for your food all at the back doing all the, and not 1 staff come to me, the disabled toilet pull cord wos cut , come get together just because we have a got a disabled don't mind we have less right than anybody else

Atmosphere was okay, food too, but the service, in particular the manager was not pleasant at all!

Wayy too busy, self-service screens had no ink for receipts so no one knew their order number. staff were rather rude. food was good however.

Machine didn't give slip out so I had to guess when it was my food ordered. Slow service for just one meal over 10mins wait. Then it was cold. Why didn't I complain? Due to how long it would take I didn't bother wasting more time. Just won't return.

More than once ive ordered take away and you dont think to check in your bag as you would expect your order to be right and they dont put the right order in items missing amd then the medium fries shocking

Good ambience around, within walking distance from nearby hotels.

This place is disgusting and deserves 0 stars such a dirty environment the hygiene is disgusting and the workers are so lazy

Everytime I go in the order booths are good but NEVER print the receipt

Had food delivered from just eat Food arrived on time however food was stone cold on arrival . The chips felt like i was eating a bag of salt & and i was missing an order. Will not be ordering from here again

Absolutely abysmal service. Unless you're a deliveroo or just eat driver, don't bother trying to get food from here unless you have 15 to 20 mins to spare waiting for it. The staff are amazing, run off their feet. The problem is they have to prioritise the delivery drivers orders. I ordered on the app, selected that I was present in the restaurant already, before I even left work 5 mins away to collect my food. Once arrived, waited in a sea of deliveroo and just eat drivers for a good 10 mins for my food. It's disgusting. They should prioritise the people who actually visit their restaurant. If you want to feed the whole of Stoke by takeaway, open a warehouse kitchen on an industrial estate to service the delivery drivers. Till then, won't be back. Woeful experience.

If you want quick food don't eat here. No longer fast food even the delivery drivers which is the whole problem why everything is taking so long were getting fed up. Need decide if they a restaurant or a takeaway

was very packed and waited 40 minutes for a wrap and chips, people were complaining to the staff who did nothing, the table was dirty and there was no seats because the upstairs was closed, they forgot my order and other peoples, when i got my food the wrap was falling apart and was basically stale.

Had a mcplant and chips. Was pretty bangin' - having not been in a McDonald's in years I was surprised to see how much it's basically become a delivery service though. Took ages to get served

Popped in for a drink and to do some work, used table service and the staff were lovely. I used the upper floor of the store where the extra seating is - only complaint were the roudy after school people that created a slightly uncomfy environment but nothing headphone couldn't solve!

Hanley out of all of the McDs I've used is still the best . ok,it was a Tuesday late morning visit ,Hanley still was 5 star ! Sandyford, Festivel pk,and Leek rd are mediocre to poor ,more concerned about serving Just Eat, etc. Hanley The food was hot ,the drink was Hot , and the staff work hard and going out their way to help with a smile ! Great ambience , spotless ,and a lovely team front of house lady who was extremely adroit .Well done Hanley Mds,if the others I mentioned franchisees read this , take a visit , you may learn something

Lot of Space, upstairs also accessible for dine in.

Awful experience here. Needed to eat quickly before theatre so decided on McDonald's. That's the mistake! Ordered at 18.13 but didn't receive until 18.53.... And it was cold and wrong order but needed to get going! Machine didnt give a receipt. No napkins, salt or ketchup available. Saw guy preparing food order...so slow..and stopped to chat to colleagues... No straws offered for our drinks... when I asked for them he was so puzzled. Staff need sacking and the place needs taking over by someone who cares about the McDonald's brand!

Don't have a delivery from these. Can guarantee you have something missing from your order.

Went in this morning. Was incredibly busy but wasn't in a rush. Waited almost an hour for my food and when I asked I was told; "it'll be ready when it's ready" I was then handed my food and it was cold. Tried to get my money back and they guy told me that because I'd accepted the food I couldn't have it back. Disgusting customer service for disgusting food. Won't be going back.

Poor service..After waiting 35 minutes for our food it was stone cold,sent it back and had to wait another 10 minutes.. Seem to concentrate too much on mcdelivery orders than the dine in orders

Very dirty McDonald's, they close the first floor around 4pm, lots of kids who behave horribly, but they give out orders fairly quickly. Also the terminals don't give a recipe and are very stupid