McDonald's in Stoke-on-Trent - Phone Number, Reservations, Reviews

Slow to provide food after ordering on the app. Waited nearly 15 mins (@0900 this morning)

McDonald's, if you're looking for a review McDonald's you need to re evaluate some things

The children enjoy the food, I don't though...

Just had a double cheeseburger from here, the burgers were literally hanging out of the bungalow, soon as I tried to pick it up to readjust it all the meat fell right out of the bungalow onto the floor, apparently they can't even assemble a burger now. Waited 15 minutes for this, waste of time and money

Total joke of a a place full of clown staff? Ordered a cheese burger! Standard item you’d think! First one came out with nothing other than the patty! Went back in to change for one with onions all pickles as in a standard cheeseburger! The next burger came out and still no onion, contested this and the manager said there are onions on it (literally three little cubes!) got a third burger and can’t be arsed going back in as it’s a joke but was the same 😂

Only have a coffee and it's the Victoria road McDonald I go

Only go when the teenagers beg me to take them

Very slow service on drive through

One of those ones that never had the ice-cream machine working and it's filthy

Waited 25 min for my meal drive through and when I got home one order of frys missing

Just a normal McDonald's. But not been for about 5 years

Have to park up for 1 meal and wait 45 mins. Items were missing. Car park was full of delivery drivers. Absolutely carnage. Emailed regarding missing items and poor service and was ignored.

Should've had 4 dips included ,I guess I'll get them on the next order

Asked at the order service if there was a wait, answer was no. Paid and got to the food window and got the normal, can you please park up. They then give you the hot drink which you order and by the time the food comes out the hot drink is then cold. It has to be the worst McDonald’s in Stoke. Are you catering for those who order online before paying customers at the window?

Run by imbeciles! Never known a place constantly forget to put things in that you've ordered! This area needs another Macdonalds because this place is a joke. ***edit*** Had to edit an old review as Google wouldn't let me write a new on. Just returned for a fathers day breakfast. Ordered a bacon roll no sauce for my son which turned out to be a bacon, sausage egg and cheese bap! Sons breakfast ruined. And the hash brown with my meal and the two extra I paid for weren't even in the bag. This place must literally scrape the barrel for staff!

Poor car park food takes a long time to come self service machine broken

Anytime I order through the app and it comes from here it's wrong and I mean everytime, the staff don't pay attention while packing orders & hand them to the wrong drivers constantly, pay peanuts get monkeys...

One of the worst McDonald’s in the country. Wait times are out of hand, every time you use the drive through you have to park up. I’d understand if it was a large order but it’s one meal, that’s it, 1 burger 1 fries 1 drink, yet I’m staring at countless teenagers standing around idly chatting. When you pull up to the drive through window they don’t even acknowledge you and then scornfully tell you next window. The franchise owner needs to sack everybody involved with managing this place. They have no idea.

Would rate 0 stars if I could!!!!! Staff are narcissistic walleys who slate Uber eats delivery drivers especially Janine the assistant manager. Think you need to take a long hard look in the mirror you horrid woman. Hope you get sacked will be reporting to McDonald’s customer services. You don’t deserve this job you silly woman

Place is like eating in a prison, like all McDonald's. Car park is tiny, always parking issues. Completely get ignored by staff if wanting to make a cash order. Food was cold as always.

One of the busiest McD, facilities were good at their standards, Drive-in + Eat-in, finding parking space is tough due to its business.

Waited nearly an hour for food, and when we finally got it it was cold, we took it away and they'd completely missed an item from the order. Staff were rude.

Ordered a Veg Wrap mean amongst other items. Took food home only to realize that the wrap was missing, food was cold and stale. Service was incredibly slow, with a half empty restaurant. Kitchen had at least 7 people working the line, so I can't wrap my head around how my experience could be so poor

The assistant manager, Janine is extremely rude to delivery drivers and presents herself in an unprofessional manner. When I visited, she was swearing and shouting at customers. Wouldn’t want to be served by her again😂😂😂😂😂

Had to wait ages and missed my dip. Fundamentally a breach of contract.

Customer care is always delivered here, hence I'm giving 5 stars. You never see the managers out and about in other McDonald's Restaurants, but in this one they're always making sure that their customers are happy. Plus the table service is great too. You do get the usual McDonald's atmosphere, and the food always done as it should be. UPDATE: I don’t know what’s happened over the years, but they’re not as they used to be. Wait times are ridiculous and then only to get your order and find out you’ve got items missing. I’d be lenient if it was a one-off but it’s happening on pretty much every order recently - regardless of picking it up or having it delivered. How do you cope when the kids don’t get their nuggets or someone else hasn’t got their McMuffin? Ruins the entire experience :( They’ve got to train their staff to be more attentive

Standard McDonalds. Often have things not available and can be a bit slow on service but alright overall.

ordered food from Uber eats, order came with missing items, missing 2 whole meals and the double McMuffins were singles. This is not the first time this is happened. Absolutely shocking. How hard is it to get an order correct. We will never order again.

Making you pull up for the smallest orders over an hour wait by far the worst in stoke

This is the third time you've gotten my order wrong. I've tried to solve the issue a few times by phone but they never pick up, usually I have no problem but this time they gave me no straws for my milkshake. Then instead of giving a chicken double burger they gave me a double beef one with onion which I requested without. It's getting ridiculous honestly. I would like a refund or at the very least the correct thing delivered please.

Called in last night after going regent theatre, the staff acted like place was closed, waited nearly 20 mins for 2 burger meals, woman who finally gave me the food has got no customer service, think most of them last night need be re-trained , if you were like that when I worked at makkies you'd be given a warning or lost your job , these so called new improved burgers are tasteless. Won't be coming back to this one it used be the best

Half portions of chips and drinks and no sauces that we requested.

Except Ben (manager), all other staff is poor service. They don't know how to respect people, especially the lady staff. They work with a big head, no customer eye contact, and also very terribly talk to the delivery drivers, utterly delay to provide foods as a results foods gets called. I'll record how they behave and send to head office very soon.

Burgers were very cold ,dry ,overcooked and tasteless .Fries were cold and hard .?? Also overcooked ? Cost has gone up ..Wont be going back .

This place is an absolute joke. Constantly being parked up when using the drive through. And it's so tight to get in and out of with the amount of traffic. Very poor service.

Well, here's my edit for 2024, and wow, has the Sandyford McDonald's gone downhill faster than a bag of rocks. The attitude with a lot of the staff members is appalling, the toilets are disgusting, it takes WAY TOO LONG to receive your order, and you'll be lucky if you've either received the right order, or got it at all. With McDonald's being a fast (or slow, in this case) food restaurant, you'd expect the food to taste good, right? Right?! Wrong! The food is almost flavourless, and I wasn't even ill. Do yourself a favour, and go to any other McDonald's restaurant in Staffordshire!

Takes way to long for cold food to arrive. Uber has destroyed McDonald's for walk in customer's Definitely not fast food

Customer service was appalling. I orderd my familys food on the order screens but forgot to ask for sauce. I walked up to the counter (it wasn't busy, no other customers were stood at the counter) 4 girls were stood chatting I tried to catch eye contact with one of them. One of the girls said "there's someone at the till, she keeps looking at me" to wich another girl giggled. I went to sit down. When the food came one of the girls looking as miserable as sin just dumped our order on the table. When I asked for the extra sauce she went to get that and just dumped that with our order.

It would be quicker to chase the chciken around and make my own nuggets after finally catching it! Bet if i walked in with an orange uber bag, id be seen and served no problem. Drive through is a waste of time

Most definitely the worst McDonald's I've ever been to, noone on the till to serve anyone as when people were asking they just got ignored. The took more priority over Just Eat and Uber than the customers in the shop we waited 25 for two frappes which is ridiculous.

Waited for around half an hour for a order done on the app which is supposed to be quicker. Got home with the food, clump of hair found in the burger, discusting!

get food delivered, rang multiple times, didn’t answer and never got a refund through app

Haven’t had McDonald’s for ages, so after a very long day we decided to get a McDs whilst passing. Can’t believe how down hill the food has gone?!! Cold, pale, floppy fries (a large, tho half filled!) and a luke warm burger each. £15!!! shocking!! Wish I had read the reviews here. Never again.

Food was cold didnt put an item what we ordered no fries woth the childrens meal waited ages ended up going in to sort my order out didnt have much time to spare now as it was im a landlady thought it was going be a 10 minute job an hour all in all....

Constantly being parked up for a simple cheeseburger meal…then they serve me the wrong burger. If management can’t handle putting people in the correct stations and running a fast food place as they should then maybe they should get new management who can actually handle the simple task. The numbers on your drive through screen don’t amount to anything when your customers are never happy. Good luck getting to #1 on the drive thru screen

Drive through. Didn't bring out all my orders but did sort it for me . i was there for 25 min its not fast food no more

Waited 4 minutes at front counter to be served, no staff on front counter (manager looking over at me numerous times from fry station) Ordered food, stood.counter another 13 mins only ordered a mcchicken sandwich. After asking 3 different members of staff where my order was I finally got a cold burger 3 other customers at til also waited same or even longer Uber eats and drive thru take priority and staff can't smile

Bad attitude of staff, late deliveries averaging an hour, the delivery drivers lie to you, won't eat in again the place is filthy.

Every time I use the drive through I have to park up and wait for food. EVERY TIME! Stop giving online orders priority and serve the customers who actually show up!

Food order came out wrong (Again) this seems to be a constant issue, service wasn't up to standards it should be and there is a surly attitude from the staff who are taking orders and serving people, these issues are a regular occurance with this particular mcdonalds.

Left without going in car park was full there wasn't many people in the restaurant most of the cars were delivery drivers drive through was full

Cold food once again & we only live five minutes away kids wasn't impressed

Been waiting for ages for my drive through. And every car sent to park up & wait

It's become annoying when going in to order. It's not "fast food" at all anymore. At least 10-15 minutes wait. Sometimes longer. Because it's always ram packed with Uber, Deliveroo and Just East drivers. Terrible service.

Fries old and cold second time now , first visit the same but gave them a second chance the big tasty burger in march was good but had to leave the fries yet again , no point getting a meal deal if half of it is not edible so they went in the bin for a second time left disappointed.

Just went for breakfast food was amazing , hot , perfectly cooked and customer service was excellent.

Prompt service, but sadly no hot chocolate available on this visit. Food was up to standard, staff pleasent & friendly. However, on this visit the male toilet was a little untidy with pieces of toilet roll strewn on the floor.

Very slow service. Dirty tables and the person responsible for cleaning them could not be bothered. In the time I was there she wiped 1 table and many were dirty. Seems they prioritise delivery and drive through over people actually waiting inside. 5 orders on drive through to 1 person inside. Yes i had time wgile waiting to count this. Iv been before while quiet and still the same. Cold food even on special orders. How does this happen. All mc Donald's serve cold food now worse than ever.

Took over 30 mins to get served, then ended up with a parking ticket, because of their tardiness. Did try to talk to them, but no joy.😞

Went through the drive thru and as usual had to park up in an already full car park, for my one meal absolutely shocking service, as it is every time I go

It's a Mc Donald's.Went In to use the toilets .

Ordered through the app with indoor collection. I got home to find the order wasn't correct!

the biggest rubbish restaurant I ordered for a month almost every day and every time I missed something and the waiting time is enormous order today and eat next year the food is always cold in my life I have never seen a worse restaurant like this one from tunstall

Whenever l go to the Sandyford McDonald's it seems l have to park up and wait, the food is often not very hot and looks like it has been thrown in the box.

Mcdonalds has a nice food range, but this particular McDonald's the wait is unreal, it's usually at least 30mins for a standard meal, they always ask you to pull up, and they never ever put salt on the fries you have to ask for a sachet and do it yourself. You can't class this place as a fast food restaurant no longer, if it was fast I would go more often

I have dined inside McDonald's in Sandyford with my children a few times and each time there has been trouble with teens boys and girls that make it not nice to eat inside so drive through or delivery it is. When ordering breakfast we have waited up to an hour and half or 2 hours, thus is disgusting. Very disappointing

Boring with a dull atmosphere, need some training in tidiness and cleanness

The slowest McDonald's in Stoke on trent, every single time i come to eat at this establishment its a drive through everytime and a minimum from entry to getting served 30 to 40 minutes doesn't matter what time or what menu, its insane traffic is backing up on the road, the drive through is chaos, staff are all lovley though, i wonder if its the additional just eat demand maybe the layout and kitchen design isn't fit for purpose?

Wait at drive through way to long

Had a crying baby get thrown at me, then I stuffed him the bin 10/10

Worst McDonald’s I have ever visited , always parking cars up, waited 20 mins for a breakfast McMuffin then forgot drinks , place just full of Uber eats drivers. Dreadful

Absolutely shocking, ordered via drive thru and waited for 20 minute's in the carpark, no food arrived. Decided to go in the store and it was complete chaos, the staff are trying their best but they were obviously over run with orders. No manager in sight! they were probably in the back hiding behind the buns! Extremely poor management. If you can’t keep up then STOP TAKING MORE ORDERS! It’s not difficult! Needlessly to say, when I did get my food 10 minutes after entering, it was cold! Useless

Worst mcds I’ve been across the uk. 40 minutes wait and still no apology or anything. Avoid!! Far from fast food

I wrote a review in December which was pretty positive about this maccies, but over the past few months the experiences have been absolutely appalling via delivery. Having food sat at the restaurant for over an hour, turning up missing items and stone cold. & for a billion dollar company and one of the biggest restaurant chains in the world, its customer service needs serious addressing. If you are looking at ordering maccies to your home, i would strongly suggest avoiding this one.

Always have to park and wait every single time.

Told to park up & wait, wait we did 15mins 😠😠 so much for drive through fast food 🤬🤬👎👎👎👎👎

Taking the fast out of fast food, so sloooooooooooooow

Best McDonald's in Stoke-on-Trent.

Busy place great food staff helpful

Very clean so 5 stars for that, staff looked like they were working very hard, had a problem with my daughters burger that they corrected but had to wait a good 10mins at the counter (could have told me there was a wait because they were cooking her a new burger, also could have told me to come back in 10 mins so my food didnt go cold) hence only 3 star. Would have given higher if manager communicated better with his staff and customers on service

Placed an order for delivery via deliveroo. Meal missing but apparently there is nothing that can be done to refund my meal? Dispute opened with my CC company to reverse the payment

Paid at the drive through at 12.03 Asked to park up and wait . Food arrived at 12.50 after continually asking why the Click and collect people where constantly arriving and getting priority over the drive through..

Faster service for eat-in than some other local McD's

Shocking the app wasn't working went to drive thru sat for ages knowone answered drove to window sat for ages staff looked so lazy standing doing nothing took order went to nxt window knowone had a clue

Most useless McDonalds in the country, wouldn’t bother coming here if it wasn’t my most local one. Ordered 3 double cheeseburger’s through the drive through, waited for over half an hour, after paying. Went inside to be greeted with “are you sure there’s nobody else in your car, we’ve just given you yours”. No sorry, nothing.

Parking here is a nightmare , usually very busy aswell

No where to park because of all the just eat vehicles, if you do get a space your blocked in by the time you come out

Not so fast food anymore!! Wait times are awful. Can't cope with the demand of online orders, coupled with usual trade.

Nearly 2 hours and still waiting for food!!!!!

Is it normal to wait an hour for an order at a fast food place? They confuse orders, while I was waiting an hour for my order, 4 people came in with problems, someone didn't get a Burger, someone else got something else. The staff is as rude as possible. The premises are dirty, the car park is small, horrible

Got chased out by a cheeky chav and a chicken

Went through the Drive Through. It was a much better experience than our local one and so worth the extra couple of minutes to get to.

Drive through customers made to wait because they are too busy with just eat orders. Staff miserable and snappy. Wouldn’t go back here again. Cold food served and had to wait. Shockingly bad service 0/10

this same location has the most unprofessional managers, very rude to solve a reported problem, the lack of products from the warehouse does not bother them and they are not interested in solving it, especially that blue painted "bird", a character of nothing

Had to wait ages then when it came it was cold thought it would be quicker doing a drive through but wasent

Car park over flowing, went through the drive through but had park up and wait 10-15 minutes, wrap was nice but fries were under cooked and soggy...awful/dangerous Trying get back out onto a busy main road

I always feel that the food in this macdonald is lukewarm festival site is better

The food is really bad for you. Avoid this place.

Terrible service, made me wait forever on the drive thru, gave me a ripped bag and when I picked it up all my food ended up on the floor. So angry. Avoid this branch at all costs

Very mixed experiences here, I usually order via mcdelivery, which is usually been average with food arriving warmish. Last time I order though it was a very long wait, was freezing cold and half a meal was missing completely. It's a roll of a dice.