McDonald's in Stoke-on-Trent

Had to change this from 5* to a 1 right after the refurbishment things have taken a plunge, it's not fast food anymore, you'll probably get food faster across the road at the hungry horse than here, absolutely ridiculous 30 mins wait.

Food cold and dry,waiting time approx 25mins

Edit: the roof drips loads of water right into the drive thru driver window space exactly at the service window :'[ Recently refurbished. Feels clean and tidy inside, but honestly the lack of self service counter for napkins, sugar etc is a bit of a hassle if no one is around. The kitchen is entirely hidden from view now so it's hard to get anyone's attention if you need something. Food is hit and miss in my opinion.

Third time in the month we’ve visited and will never come back again. Shocking service. Wrong food, missing food, cold food, 25-50 minute wait for food, we were asked if we were sure we hadn’t already eaten the missing items on one occasion.

Half the menu unavailable and food serves was lukewarm. Not good again.

10.00 clock on a Friday morning it wasn't very busy inside. it took 20 minutes for 4 mc muffins Slowest McDonald's ever

Just been to collect 2 crispy McChicken meals, as usual no milkshakes..the chicken was overcooked the coating quite hard & the bun was dry not the first time.Considering Meir park has just had a refurbushment no effort has been made to make sure that the milkshake machine is working properly or the food is edible certainly dont find this when visiting other Mcdonalds in the area.

I can never understand how you wait 15 minutes for your order and then it arrives with luke warm burgers and completely cold fries! Rubbish!!

Went though drive through was no que was quick friendly service food was hot and not greasy

Was told to move from a disabled bay to make way for a McDonalds truck!! They put cones in front of the whole row of disabled bays....only to see on the way out, they had let someone take the place!!!! When inside, my family were subjected to 3 teenagers on bikes disrupting the place with staff trying to control them unsuccessfully. It wasn't a pleasure at all!

This place has just had a refurbishment....car park still tiny, drive though still ridiculous and the inside is like a cheaply done prison. One wall has a chipboard look and they've nailed it...literally looks like chipboard - looks cheap and unfinished, kinda like the builders just went "sod it, that'll do" half way through. The staff looked miserable af, no music playing, condiment and napkin station has vanished since the refurb and the toilets are still just about big enough for ants to use. McDonalds used to be fun places, now they're just catering to Just Eat with prison style interiors that are cold and uninviting. I'd avoid this particular branch at all costs....I'd recommend the cafe within Tesco over the road...far better atmosphere and better food (now that's saying something about Mc D's when a supermarket caf is more appealing)!

Waited 30 minutes for food while the drive through and Mcdelivery drivers were being served constantly. It's the same everytime, no idea why I still go. Terrible Terrible service!

The food was cold and we didn't get all our orders, not worth the money.

It's terrible, the service is dire, the staff disinterested. I'm going back to Wimpy's.

Didn't Evan have a cheeseburger ready asked me to park in a bay fast food restaurant what a joke

Don't speak to the manager he will tell you speak to a bot!! Hope my phone call was recorded, absolute comedy from someone running the store. Edit 28/09. Thought I'd give them another go, ordered multiple items and received nothing but drinks when I didn't order any. As per they won't help you but blame delivery companies. Please avoid this chain at all costs.

Awful. Car park is in such a way that you're almost always blocked in. When I went through drive through I ordered two burger meals and one of the burgers was missing, I didn't realise until I got home, upon returning to store I had to wait ages for the otherwise vacant looking staff to acknowledge me and by the time they eventually gave me the burger I paid for the rest of my food was stone cold. No apology or anything. And this is the 'new Improved McDonald's'. Better management needed. Useless

Food very good staff friendly and helpful especially the girls who came to table service.

Chocolate milkshake bitter, wouldn’t replace

Took me 5 minutes to get home and food was cold and I saw that they had left out one of the chips. I should have checked tbh but you’d think they’d be able to get such a simple thing right.

Absolutely disgusting food is always cold and fed up of not receiving my full orders I'm done having food from this place

Slow slow SLOW food Christ I could could have gone and bought it all and cooked it myself

This McDonald's was very busy and the system they have at the moment doesn't work. Parking is awful at busy times. There are too many things going on, drive thru, click and collect, delivery, eat in and order inside and take away. Everyone is waiting. The delivery people don't seem to know when their order is ready, they are waiting outside and can't see screen, so a member of staff is screaming out the numbers, deafening everyone. We waited 25 minutes inside for take away, it's supposed to be fast food. The burger was good but the chips were lukewarm and not crisp, altogether disappointing. Updated Sept. 2024 Have been here several times recently, it has totally changed. It is now spotlessly clean, food is hot fresh and delicious. The staff, are really nice helpful and attentive, checking that you have all you need and there are more staff to cope with demand. I would say it is the best we have been to. We now make a point of using this McDonalds, even if we have to go a little further.

Wow !!! Been coming here over 20yrs what have you done to this place !!! Service is shocking for sit in customer long wait yet cars flying by from drive through. No atmosphere, no condiments bar and this morning NO Coffee !!! For me this has been set up for drive thru and delivery point sit in customer is an after thought Disgusted with new format and Decor is as best shocking !!! You have dropped a major error here Ronald

Had a recent refit. Perfect time to create a separate drive through lane separate from the car park so when the queues are long, people can still get on and off the car park - may be next time eh 🤦🏻 Deliveries from here used to always have something missing - can't comment if this has improved as I stopped doing deliveries from the constant errors in the orders

Coffee machine not fixed , always have to wait on drive thru over 5mins to take the order. Staffs always ignore you much as they can. Giving more priorities to the delivery orders and don’t care about the drive thru customers waiting on the bay.

THIS PLACE JUST GETS WORSE.. YOU DRIVE FOR 20 MINUTES.. ONLY TO FIND IT SHUT AGAIN.. ON A NIGHT ITS NORMALLY OPEN... WASTE OF TIME

Very nice mcdonalds great service nice & clean very good

Terrible, we ordered food for 4 people and waited 25 minutes to be told sorry its taken so long, it's because it's a big order...it was actually because the staff are sloth like in movement and stand around gossiping

They have had a new upgrade which they spent over a month doing but still slow service

Completely avoid this place. Takes over an hour for them to prepare food to be delivered only for it to be delivered luke warm and missing items.

Waiting time can be a long time .

Have used this gaff for years...always friendly and nice and decent enough service. Had a refurbished Gone down hill, poor service, long waiting times . They have as a business priority to the drive through, they seemingly have reduced the staff put extra pressure and stress on the staff there which concern reduces their Smile customer when they do finally serve. Not the best of experiences

WAITED 30 min for McFlurry and it didn’t even come!!!

Has reopened after refurbishment. Supposed to be more efficient and quicker service. Short staffed with long queues. Coffee machine not in service. Fries 🍟 were just warm.

Just your typical McDonald's The food is nice

Great service even though it was very busy. Food was hot and fresh couldn't fault

We visitied very early around 7am on a saturday morning and it was very quiet so got served straight away. Nice food was everything was clean.

Always seems to be issues in this McDonalds. Today no hot drinks or milkshakes. Such a shame, but this is the reason I’ve stopped coming to this restaurant, there is always something not working.

What have they done. Place looks an abomination since it was refitted. Part of the walls décor looks like something you would board a derelict building up with. Chairs are uncomfortable, worse than bicycle seats. Not a nice place to come since the layout was changed. The drive through is no better, looks worse. Was getting fed up of the poor service, consistently wrong orders/missing items and excessive wait times ("can you park up for fries? No I will not sort your crap out" : "can you park up your food will only be a couple of minutes?" wait 20 minutes still no food). The change has given me the extra excuse to avoid this place, with their poor service, poor food and poor layout.

When u order a big mac n they don't put the burger on 😪🤐

Service was a little slow for a small order

Always come here when I'm going or have left Alton towers, haven't had a problem while coming here. Service is quick and simple, food has always been good with nothing wrong. Only downside to this is the location, has a small carpark and a little awkward getting off but other than that, it's a decent maccies

Over 25 minutes to make a couple of coffees, still no sight of them... Fast food..?

I arrived at 07:00 and had to wait for my 11 mins for my food. They weren’t busy and from what I could see drive through we’re getting priority and being served quicker. No rush with the kitchen staff. One gent who was waiting in the restaurant had to complain to them about his order.

Waited an age for food, cleaner continuously sweeping floor next to our table. Won't be going again.

Needed to get things sorted before reopening, rude service

Closed for renovation. I was hungry and sad 😔

Food was cold and stale. Burger was cold and fries were like rubber. Won't have food from here again.

Used the drive through was typical McDonald's quick service and quick food. Busy but not as busy as some Macdonald's.

I enjoy a mcdonalds but... Burgers always cold the cheese doesn't melt The seating is terrible there's not enough room for anyone !!! There needs to be a section for delivery !!!! Not enough seating for family it's toooooo smallllll.. The site HAS TOTALLY OUTGROWN ITSELF in meir. It needs to be built up. the carpark is inadequate....! Delivery has taken over mcdonalds and they park everywhere it's really bad I hope this gets seen to implement change

For a fast food place there's nothing fast about it lately. Sat at the window for ages for 3 drinks.

Got the orders all wrong and missed one out but sorted it all out

We like the location, however the menus needed wiping down and the peas were overdone.

Absolute disgrace ordered breakfast of the mcdonalds app which was only 4 items for the order to be delivery and half the order missing. The delivery side want an issue as it was clearly not packed correctly at the store. Called the store for them to say we have to contact Uber for a refund and wouldnt even make up the items that were missing for us to receive that we had paid for. Asked if we could collect then and he said no we had to have a refund which is now going to take days. Absolute jobs worth's at this store. This is what happens when kids run the shop. Clearly the orders are not checked. They want our money quick enough but don't want give it back as quick. Won't be ordered delivery ever again.

Meir park McDonald's far superior to the McDonald's in Trent vale

In my opinion, this branch is quite similar to other McDonald's branches in terms of food quality. The car park is relatively small, but the driveway service is efficient and convenient. The interior has sufficient space for weekdays, but it might get crowded during weekends and finding a seat could be a struggle. Overall, it's a decent place to grab a quick bite.

It's a McDonald's. What's not to like?!

Great mcdonalds. Food fresh and hot .

I ordered an egg muffin meal and I got a sausage egg muffin instead. I am a vegetarian really disappointed with the service you need to train your staff to read the receipt properly and to prepare the correct food!!!!!!

Maccies is maccies....you know what you're getting.

Need to stop forcing cars to park up somewhere after ordering. It's an absolute shambles, every time

Milkshake machine broken again!

The food at this restaurant is as it should be but… the wait because of the online orders and drivers constantly coming in is really annoying. Serve well in the restaurant or quicken the drive thru or concentrate on the online because trying to do all three is failing the people coming into the restaurant.

Its a mc Donald's just quick and easy nothin special

Place almost empty but service very slow

No milkshakes on like most stores. Maccies has gone to the dogs severely.

Always clean and tidy, staff very cheerful,friendly and helpful. Food sometimes not hot on arrival and parking a little difficult as its a small carpark, but all in all its good to eat here.

Prefer this Maccies compared to the rest around the area! Quick and decent service and they pay attention to customisations on the orders which should be done anyway and they don’t just stand around chatting.

Never ever got milkshakes when I go and this is now the 3rd time the order is completely wrong when we get home! Useless

Cold and hard today....mininal interaction from staff....

I got back home to have breakfast meal from meir park Mac Donald’s stoke on Trent unwrapped the burger and found someone had already taken a bite 🤮

3 words ,violent food poisoning

I can honestly say this is the best McDonald's in Stoke, always super clean in here and never have to wait long for food unless super busy. The staff are lovely here as well, really friendly and always make you feel welcome. The only McDonald's I actually enjoy going to in our area, we purposely travel to this branch.

Food must have been cooked a couple of hours before I got there. I think they do that to prepare for the early morning rush. If they carry on like that there will be no rush.

Good service quick and friendly

Drive through meal was cold. No milkshakes or ice cream again!

Longest delay ever for food even though place nearly empty. To busy on the on-line delivery orders. Food quite cold when received. Noticeable delay for all walk-in orders.

Terrible place. Watched as over a dozen people who came after me get served before me, get my food with items not done right and cold. My burger was a mess. The staff that said mine was the next one out was a liar. Don’t waste your time or money on the branch as the staff really don’t care for the customers or the food. They should shut this branch down if they can’t get anyone that can actually get the job done properly.

Very busy however with mackies that means freshly cooked everything was piping hot and fries where perfect for me

What on earth is going on with the milkshake machine, for weeks now it's been unavailable for delivery sometimes no Mcflurrys

Lots of staff running round dealing with uber eats etc and drive through long wait if you are ordering to sit in

The amount of issues I’ve had with orders from this McDonald’s is ridiculous. Missing items, cold food, no dips the lot and all in a short space of time

Some times the food is nice. Sometimes it's not and is cold. Most of the time the milkshake machine ain't working. Which irritates the kids. Try not to use this place very often. However it is convenient

Order just turned up with missing item . Am fuming

Chaos. Waiting around Food App delivery drivers. Staff miserable and Food cold. Never again

Burger poorly prepared really tough absolutely disgusting didn't even taste like meat. Terrible service aswel

While the food tasted good I am positive I have got food poisoning and it shocked me I have went to this mcdonalds for years and never had too many problems only usually incomplete meals food is wrong but food poisoning?honestly cook your food properly before you serve it.

Ordered on the app this morning however upon arrival we discovered they had a power cut and we couldn’t get our food even though we had already been charged. We tried to get a refund on the app but were unsuccessful. we went back later on to try and get a refund or get some food but we were basically told they weren’t gonna give us a refund or any food. They fobbed us off and told us they couldn’t do anything about it. Fuming!

Macdonald's as it should be Fast,clean, polite staff

Ordered on app then drive through simple

This is our regular maccies however they do spend the majority of the time completing order for delivery which pushes the customers back and have to wait.

Went in to grab a coffee. Service was a bit slow for just a hot drink. Staff were very polite.

Food was cold and slapped together. Mayo chicken had mayo splattered all over it. Garlic cheese bites tasted like cold rubber. Staff don’t care. Cold and dirty inside restaurant

The worst McDonald’s of all time. Never have any milkshakes NEVER probably because it’s run by children who can’t be arsed to clean the machine. This child like attitude spills into there customer service which is 0.

Went to drive through to see a notice saying no coffee. Surely it would help if the notice was placed before you drive in to the drive through

Ordered our food to the table and it was delivered very quickly by a lad named Joe . Very efficient.

It's a McDonald's, consistency and value.

Its McDonald's. Had a coffee and hash browns. It was ok but the hash browns were a bit cold.

Last time I will be visting this place.Ended up with norovirus the day after ordering food here.Stomach cramps and sickness lasted over a week.Ive read of staff being forced to work when ill and clearly serving infected food is not a good recipe for repeat customer business.