McDonald's in Stoke-on-Trent

Burgers just about warm, fries cold, drinks seemed to be more water than flavouring, pretty tasteless meal altogether.

Because I was eating too much, but I got sick.

Whoever the female Manager was, on shift at 11:50am on the 7th April, she needs to speak to her team members with more dignity and respect. I've just sat and directly watched and overheard her treating them as if they aren't human and deserving of even basic courtesy; It takes absolutely nothing for a Manager to say 'please' and 'thank you' to staff. Would she speak to Area Manager in this way? I doubt it! It was very telling, and indicative of a toxic, ego centric management culture in this branch? Treat people, whoever they are, nicely. Everyone deserves this - no matter what position. The food wasn't overly great either tbh. But that can go hand in hand with staff who are not treated well.

Conveniently located half way between Nottingham and Manchester. We stop often on our trips to see our daughter in Wythenshawe. Best value coffee of all the chains. They do burgers, wraps and McFlurry ice creams too.

If they do not serv you at 4 am and inform you simply about it without any apologies and explanation, I would say this business is not 24/7.

What a joke waiting nearly 20 mins for food and food cold and ask how long to wait and she say so what other waiting to

Food was ancient and wasn't cooked properly. Got vile food poisoning😔 would rate it -100 starts but that's sadly not possible

Recently been refurbished very clean fast service food very good and bought to your table so no standing or queuing

Another pointless review, because Maccy Ds never respond 🤣🤣🤣🤣ONLY EAT HERE WHEN DESPERATE FOR SOMETHING TO EAT AND REALLY BUSY!!! WHO EATS THE CRAP ALL THE TIME NO WONDER PEOPLE ARE SICKLY ALL THE TIME!!! Standing waiting (with 4 other people waiting) to be served whilst the MANAGER is to busy serving people who came in after us.. we're all standing there wondering what's happening!!!! Ended up leaving... stick your garbage freezing cold most of the time over processed crap up where the sun don't shine

Food was hot, Staff were chatty and friendly.. But sadly with parking issue not a nice visit as was in pain through standing waiting for partner to park car..

Waiting 20 minutes for a McMuffin; they're more interested in serving Uber drivers than anyone actually in the store. Shocking.

Ordered online, delivery time kept getting pushed back ended up being by over half an hour, food arrived cold, no straw for my drink or sauce either

Considering McDonald's is a family venue, I find it strange that there are no play areas for children. This venue has just been refurbished, it's now smaller than before. I have a feeling that this is due to the number of deliveries they cater for. The actual sit in customers are now second place to the delivery orders.

Drive through is terrible, you can be waiting at the monitor to be served then another car turns up in the other lane after you but gets served 1st!? Then there is always a drinks issue. Milkshakes and mcflurry's are always an issue and unavailable.

After leaving Alton towers to head home we came across this McDonalds to have food before our long journey. My wife had the big Mac, my 6 year old had the chicken nuggets happy meal and I had a chicken burger. Fast forward 4 hours approx and myself and my daughter were violently sick with my wife being fine. The obvious common denominator was the chicken had given us some sort of food poisoning. This has never happened before at any other outlet. Just glad we don't have to be near this McDonald's ever again.

I ordered my food at 8.29 and it arrived 40 minutes later and I only received 1 part of my order so after 7 attempts to contact them was told there was nothing they could do as the driver’s are 3rd party I could go on the app to request a refund but I can’t do that as my order has been delivered which wasn’t explained to me on the phone very poor customer service which is surprising from a company like McDonald’s and the reason apparently was they were busy

Me and my dad had ordered 2 chicken share box’s and it got delivered with in 40 mins and after that we only received 1

Had the double sausage and egg muffin meal... Looked like they had just thrown it about and was very greasy

Don't get a large hot drink it's regular drink with add hot water

Absolutely shocking service and quality of food, everyone has waited forever to get served and a quite a few people have returned cold food they’ve waited ages for , this place has gone down bank so much these last few years , it’s a disgrace to the brand

I am absolutely disgusted with the staff here. I ordered food online for my husband to collect on his way home from work, for him to be told you cannot collect food without the phone even with the collection code and proof of all the ordered. Not a single member of staff was helpful, this was a £50 order who they could not be arsed to help with. Rather lose our custom because he didn’t have my phone to collect! The women in the drive through was absolutely vile and when asked if he could speak to the manager because surely it’s ridiculous he cannot collect, he was told they will say the same. I think management need to teach staff how to speak to customers. I had to cancel the whole order! Disgusted in your service.

Kicked me out 12 minutes before midnight as I was about to sit down to eat the food they just handed me. Burger patties were dry, overdone, not freshly made

Waited over an hour for the food to be delivered which wouldn't of bin the issue as I understand they could've bin more busy than usual but when it did arrive I was missing items & the good was freezing not even slightly warm

Since the refit in 2024 it's fallen apart. Last 4 visits and all had incorrect items or items missing. Not just drive through, inside and delivery. Used to be the best but now it's as bad as Longton.

Waited 20 minutes and when my food came it was stone cold ! Staff looked like they were on a go slow ! ........ not fast food !

Tills apparently always need resting for 30 mins when you go to the drive thru.

Cold food, dreadful service, keep you waiting for 15 minutes for your food and when you to ask about it, just by chance it's there. Basically, nobody could be bothered to bring it to me or there is a huge disconnect between the leadership.and the staff. I dont use McDonald's often, over the past few years since Uber etc. The service has been appalling. I'll be avoiding going forward.

Great McDonalds food fresh and hot, staff very efficient, good service, very clean McDonalds.

Never ever get orders correct .. always feel rushed at the drive through. And over priced

Missing items from my order. My lad didn't get his nuggets.Tried to call back and no answer. Can't count to 6! Oh and to add... no receipt in the bag.

Usual McDonalds these days never any shakes or ice cream always not available. Staff don't seem that happy to be there either.

This is the best McDonald's in this area. The staff are always helpful and it is always scrupulously clean

Had a big order food arrived cold and missing a bbq ranch burger , the driver came shouting abuse because somehow there was no door number on his phone he also said he text me but the number he showed me was not my number , I won’t be ordering from here again

Nice meal but order came to table missing key items. Had to chase around staff to get correction. The customer facing staff in the restaurant were very miserable didn't speak and were mot pleasant which was a shame as the cleanliness and quality was spot on.

Waited forever for my order which wasn’t even that big

Went through the drive through. Was told to park up food took 30 minutes to come and it was cold

After finally reaching the speaker, I nearly jumped out of my skin when the lady asked me what I wanted to order. The speaker was loud enough for people inside Tesco to hear across the road. I ordered two double cheeseburgers with no pickles or tomato sauce. What I got was a burger with no cheese, pickles, or sauce. Well done with that order, I'm sure.

Food takes time, always really busy and missing menu items.

Cold rubbery chips did change them new ones hot but still like rubbery

They need train there staff up or something because yeah it’s only 1 item but still pairs almost £30 on McDonald’s but for got a item honestly not good trying get refund but nothing honestly not happy 😡

Like many others in sheer desperation, I made my way from the North end of the city all the way down to Meir for a McDonald's that advertises itself as '24 hours', however, upon arriving…we discovered cones put at the entrance to the Drive Thru stating they were 'still open' yet we couldn't enter the store as the door was closed. It said it was due to a 'technical issue' as always that caused orders to not be placed yet there were workers inside cleaning. The park and deliver option was also unavailable. They are liars.

The only McDonald's in stoke what don't take the piss

Walked in in morning staff couldn't be bothered to serve consantraing on drive trough when I got a members of staff attention the manager was rude , then she took my order it came and was given me on a tray no sweetners was offered , it was a take away , this was yet another effort for the staff , RUBBISH customer service if it was that

Meals were put together with no care. No coffee available. Hairs were free with the burgers though.

Good for a quick breakfast, if the app works.

Easily the WORST McDonald’s in the city. Hate coming to this one. I was asked to park up, waited 30mins, I then walked in to get it and the food was freezing cold and the drinks hadn’t been made yet. I ended up just walking off because it’s every time. If I had a just eats jacket on, I guarantee I’d of been served and sorted within 10mins.

Got told to park up after I paid, drove less than 1 mile home and food was stone cold. You’d think after waiting 15 mins in the car park the food would be hot. Place has gone downhill 👎🏻

Food is never right, always waiting ages and thrown together every time

Got asked to park up while waiting on chips to cook....Waited half hour for them to give me my food. Chips was brown. Chicken nuggets was freezing cold... cheese burger I asked for extra extra onions got none... mayo chicken was rock hard and I got 90% Ice in my coke. Jokers

Never any milkshakes or ice cream dispite a massive new refurbishment that took months and made the dining area smaller.

Every time I order delivery from here something is always wrong. This time I’m missing a £15 share box and last time they just packed drinks and no food was delivered (many more examples can be given). Try to call them, no one ever answers they just let the phone ring out, requests to claim money back are declined, they refuse to give you the missing items after driving in to collect missing food items. We have a food allergy when ordering in person so have asked for a modification (can be seen on receipts) and every time we will have to go back in at least twice for it to be remade without the allergen. I’ve been sat in before and watched them make my hot chocolate and it be left on the machine long enough for the machine to filter itself into the drink and it then be served to me.

Honestly the slowest McDonald's I've ever been to. Luckily was using the car chargers so not horrendous for me (plus I know it took 25 mins to get food as I had the timer on the charger to go by), but saw a lot of people complaining so wouldn't come here otherwise!

Drive thru only which after driving Hgvs and need a bit of grub on your break they won’t serve you unless you’re in a car. Disgusting.

Have not been to this restaurant for a while even living close by can not think of a time that they have got a order right thought would give them a go since the refit NEVER AGIAN

Food was fast Staff were really friendly and helpful Very clean everywhere It was a little cold in the restaurant

This is the longest I’ve been in a queue for coffee. Cmon fast food restaurant. … and ended up with a faulty cup leaking all over me and my car.

Waited 20 mins in the drive thru with only 5 cars in front of me . Fair enough if they have had a cooking issue or something but when you eventually get your food and drive off and it’s cold that’s totally unacceptable. McDonald’s in general has gone downhill since they prioritise deliveries over actual on site customers

Queuing for the drive thru can be an issue when people decide to drive on the wrong side of the road. Orders are usually made correctly.

It's a McDs. But it's closer to the A500 so a great stop off when heading to Alton Towers

Had too wait 45 mins for a drive thru???

20 mins que in a drive through....terrible service.....asked why the long wait?....was told it was busy......no it wasn't....car park was half full....wont be using again....very poor

Not sure if the personel is aware what a fast food is . We have been waiting 30 min for a cold burgers. The employers are moving like snails. This is not what you expect from the fast food branch.

The milk shake and mcflurry machine very rarely seem to be working and they always seem to have a different excuse for them.Meir Park seems to be very inefficiently run compared with festival park who always get your orders done with the minimum of fuss

Waited 20 minutes for food on the drive thru.

30 mins to get a coffee. Thanks uber eats

Incompetent morons , always forget my multiple things from the order and 9/10 times the food is cold or aired. Who's running this place

Hit and miss, sometimes hot sometimes a typical McDonalds temperature.

Standard McD quality food, but portions seemed to be lacking somewhat. Only had a couple of coffees and a McFlurry there, and the cups were only about 3/4 full, as was the McFlurry. Was on the road before we'd realised otherwise we'd have complained.

Very clean. Staff are super kind and professional. Best Mc Donalds I’ve been to

Clean restaurant Friendly attentive staff

Avoid unless you want rubbish food and cold coffee

Since the refit in August we have visited 4 times thinking it will get better. Today was the last time we will use this restaurant. After waiting for a long time ,our order was wrong . My sons burgers were cold and the chips were look warm at best. After explaining what was wrong we were offered a replacement but at that point I couldn’t be bothered. So called fast food at its worst.Never again .

I'd leave a no star review if I could! Went in as the drive though was quite busy. Ordered via the screens, then waited 30 mins for the food and drinks. I suspect the reason was the staff were too busy talking. One in particular was trying to swap a shift on Friday night instead of actually working. Food was mashed together. This place was totally inept at what they were doing. I will not be visiting again. Staff definitely need retraining in how to do fast food.

Had to change this from 5* to a 1 right after the refurbishment things have taken a plunge, it's not fast food anymore, you'll probably get food faster across the road at the hungry horse than here, absolutely ridiculous 30 mins wait.

Food cold and dry,waiting time approx 25mins

Edit: the roof drips loads of water right into the drive thru driver window space exactly at the service window :'[ Recently refurbished. Feels clean and tidy inside, but honestly the lack of self service counter for napkins, sugar etc is a bit of a hassle if no one is around. The kitchen is entirely hidden from view now so it's hard to get anyone's attention if you need something. Food is hit and miss in my opinion.

Third time in the month we’ve visited and will never come back again. Shocking service. Wrong food, missing food, cold food, 25-50 minute wait for food, we were asked if we were sure we hadn’t already eaten the missing items on one occasion.

Half the menu unavailable and food serves was lukewarm. Not good again.

10.00 clock on a Friday morning it wasn't very busy inside. it took 20 minutes for 4 mc muffins Slowest McDonald's ever

I can never understand how you wait 15 minutes for your order and then it arrives with luke warm burgers and completely cold fries! Rubbish!!

Just been to collect 2 crispy McChicken meals, as usual no milkshakes..the chicken was overcooked the coating quite hard & the bun was dry not the first time.Considering Meir park has just had a refurbushment no effort has been made to make sure that the milkshake machine is working properly or the food is edible certainly dont find this when visiting other Mcdonalds in the area.

Went though drive through was no que was quick friendly service food was hot and not greasy

Was told to move from a disabled bay to make way for a McDonalds truck!! They put cones in front of the whole row of disabled bays....only to see on the way out, they had let someone take the place!!!! When inside, my family were subjected to 3 teenagers on bikes disrupting the place with staff trying to control them unsuccessfully. It wasn't a pleasure at all!

This place has just had a refurbishment....car park still tiny, drive though still ridiculous and the inside is like a cheaply done prison. One wall has a chipboard look and they've nailed it...literally looks like chipboard - looks cheap and unfinished, kinda like the builders just went "sod it, that'll do" half way through. The staff looked miserable af, no music playing, condiment and napkin station has vanished since the refurb and the toilets are still just about big enough for ants to use. McDonalds used to be fun places, now they're just catering to Just Eat with prison style interiors that are cold and uninviting. I'd avoid this particular branch at all costs....I'd recommend the cafe within Tesco over the road...far better atmosphere and better food (now that's saying something about Mc D's when a supermarket caf is more appealing)!

Waited 30 minutes for food while the drive through and Mcdelivery drivers were being served constantly. It's the same everytime, no idea why I still go. Terrible Terrible service!

The food was cold and we didn't get all our orders, not worth the money.

It's terrible, the service is dire, the staff disinterested. I'm going back to Wimpy's.

Didn't Evan have a cheeseburger ready asked me to park in a bay fast food restaurant what a joke

Awful. Car park is in such a way that you're almost always blocked in. When I went through drive through I ordered two burger meals and one of the burgers was missing, I didn't realise until I got home, upon returning to store I had to wait ages for the otherwise vacant looking staff to acknowledge me and by the time they eventually gave me the burger I paid for the rest of my food was stone cold. No apology or anything. And this is the 'new Improved McDonald's'. Better management needed. Useless

Don't speak to the manager he will tell you speak to a bot!! Hope my phone call was recorded, absolute comedy from someone running the store. Edit 28/09. Thought I'd give them another go, ordered multiple items and received nothing but drinks when I didn't order any. As per they won't help you but blame delivery companies. Please avoid this chain at all costs.

Food very good staff friendly and helpful especially the girls who came to table service.

Chocolate milkshake bitter, wouldn’t replace

Took me 5 minutes to get home and food was cold and I saw that they had left out one of the chips. I should have checked tbh but you’d think they’d be able to get such a simple thing right.

Absolutely disgusting food is always cold and fed up of not receiving my full orders I'm done having food from this place

Slow slow SLOW food Christ I could could have gone and bought it all and cooked it myself

This McDonald's was very busy and the system they have at the moment doesn't work. Parking is awful at busy times. There are too many things going on, drive thru, click and collect, delivery, eat in and order inside and take away. Everyone is waiting. The delivery people don't seem to know when their order is ready, they are waiting outside and can't see screen, so a member of staff is screaming out the numbers, deafening everyone. We waited 25 minutes inside for take away, it's supposed to be fast food. The burger was good but the chips were lukewarm and not crisp, altogether disappointing. Updated Sept. 2024 Have been here several times recently, it has totally changed. It is now spotlessly clean, food is hot fresh and delicious. The staff, are really nice helpful and attentive, checking that you have all you need and there are more staff to cope with demand. I would say it is the best we have been to. We now make a point of using this McDonalds, even if we have to go a little further.

Wow !!! Been coming here over 20yrs what have you done to this place !!! Service is shocking for sit in customer long wait yet cars flying by from drive through. No atmosphere, no condiments bar and this morning NO Coffee !!! For me this has been set up for drive thru and delivery point sit in customer is an after thought Disgusted with new format and Decor is as best shocking !!! You have dropped a major error here Ronald

Had a recent refit. Perfect time to create a separate drive through lane separate from the car park so when the queues are long, people can still get on and off the car park - may be next time eh 🤦🏻 Deliveries from here used to always have something missing - can't comment if this has improved as I stopped doing deliveries from the constant errors in the orders

Coffee machine not fixed , always have to wait on drive thru over 5mins to take the order. Staffs always ignore you much as they can. Giving more priorities to the delivery orders and don’t care about the drive thru customers waiting on the bay.

THIS PLACE JUST GETS WORSE.. YOU DRIVE FOR 20 MINUTES.. ONLY TO FIND IT SHUT AGAIN.. ON A NIGHT ITS NORMALLY OPEN... WASTE OF TIME