KFC Loughborough - Regent Place Retail Park in Charnwood

Food was ok but staff were rude and obviously very bored. They were sniggering and whispering about my boyfriend but not in a good natured way and they clearly didn't know that we'd seen them (we'd seen them whispering and pointi g).

Didn't enjoy it here. Had to queue to use the self ordering screen (staff showed no interest in opening a till for the long queue.) The extra £1 for a spicy sauce that was less spicy than mustard or a peppercorn, it was mostly mayo, was very disappointing. No napkins provided and the paper straw collapsed in on itself within the 5 mins I spent there. For over £10 I was incredibly disappointed. Much more expensive than other local places and a much lower quality experience.

Everything is good except sometimes table are a bit sticky.

It was great experience..loving staff.. quick service ..helping nature..respect person. I really happy with their service.

my messages to remove salad was ignored

Completely messed up the order and yet no refund provided! Still waiting! Atrocious numerous mess ups with all my past delivery requests

giving the poor driver to much to deliver. delivery time kept being pushed back and back and back..... not the drivers fault at all, he's given to much to deliver at one time. The food was cold. The driver was very apologetic, it's not his fault at all. It's the ridiculous decisions at the restaurant

The order time changed 3 times and when arrived it had different items in and the main one missing!

Cold when it arrived cuz the courier didn’t follow my delivery instructions and went the wrong way

did a another delivery before ours with our food getting cold

i ordered a large gravy but it wasn't there when we got our orders

It was lukewarm when my meal arrived and most of the chicken was very dry 😢

Fries were black and chicken smelt bad

delivery never arrived, driver tried to deliver a burger king that was refused at the door and sent back with him.

Nice and hot food. really enjoyed

Really good service and the food was fresh and delicious The restaurant was really clean Well done

25£ gone< STILL WATINIG FOR DELIVERY

Lovely bites and chicken.Thank you

food was overcooked and cold. will not be ordering again.

if soggy batter hanging of the chicken, not a single crunch to any bite, and only just beating Luke warm then this is right up your street. But if that's your thing, don't order the hot wings, they came burnt to a crisp after clearly sitting in a hot draw for approximately 300 days! Abysmal standards KFC. Very Dissapointing

Love the chicken and the chilli bites, thank you.

The chicken is decent from this KFC however the interior of this chain and the toilets really let it down.

Worst delivery experiences with anything online related. They either f up with putting items you haven't ordered or you astronomical delays when it comes to getting your order.

Excellent service drive was polite.

Excellent place, huge seating area inside and outside. The drinks were lovely, tasty, served to our table. The batista were so nice, polite,kind, chatty and welcoming. Thank you so much

the worst place I've ever been to, I don't recommend it

Missing food when i rang up the man eouldnt listn to me kep repeating my order but wouldnt let me tell him what was missing then hang up very rude and un profecional

absolutely awful paying over the normal price if that aint bad enough ordred 3 boneless banquets for my sons sleep over and only got two phoned kfc and they said fill out a form not good enough

Brilliant service lovely food.

Unfortunately all but one bit of the chicken was over done 😢 I requested fries without the coating but once again it didn’t happen, do the people at the restaurant not read the customer notes?? What’s the point of having a customer notes section on the order form? How do I get my fries from kfc without the coating when order is via the JustEat App ?

Visited 11/7/24. Waited just under 10 minutes for ‘fast’ food. Standing there, watching what was going on, it was obvious that the majority of resource was being used to fulfil ‘delivery type’ orders. They were walking in in front of waiting customers for their orders and just walking in front of us at the counter. As we sat eating our meal, we were bombarded by raucous ‘rap’ (?) music in the background. Food was fine and not an issue, but my suggestion would be to grab yr food after Deliveroo has collected and eat it in the car or take it home.

Asking for no ketchup due to allergy but came with it

Friendly courier, delivery on time and food still hot. All good. 😊

Lovely hot food lovely guy served me

Fried chicken burger was hard, drumstick tasted odd, chips were cold. You would think for a chicken shop they would know how to cook it. I had to throw it away.

It matches whatever you expect to get from Fast Food chain... It should be one of your last options if you are looking for healthy food.

Always get food poisoning. Service is always terrible even even empty (food takes ages every time)

my food was nice and hot and tasty

It was ok, unfortunately the 6pc variety bucket consisted of 5 drumsticks and 1 small thigh,no breast meat at all,yes you get 8 spicy wings and 4 boneless fillets and 4 fries,but for £24 not alot of chicken to be honest

Food was stone cold as usual ! , I won’t order from them again

Loved the BBQ bites and the mash and the corn. Thanks

Food was ok. Usual KFC quality. Just seemed very expensive for what you get.

Fries as well as wings were old.

Ordered a BBQ ultimate burger meal, and got a teriyaki burger that I can’t even find on the app ? Not good

Dropped a tray of chicken on the floor, picked it up again and popped it on the shelf for the next customer who happens along - 30 second rule, no harm done.

Love the burger and the corn on the cobs

Very good service, hot food, turned up on time. 👍

chips are were cold and chicken not the best,

food didn't arrive but said it was delivered

I haven't received my order ....

Missing kids bucket entirely, other than was ok.

Been coming here for years. Never disappoints. Knows my order 🙂‍↔️✋🏼 and Pritesh is the GOAT.

very good delivery time, very happy- thanks

Amazing customer service, Afsana

friendly staff especially Aj really polite man.

2nd time ordering and 2nd time they’ve forgot multiply meals! For the amount you spend it’s not acceptable how incompetent they are at packing.

Missing chips and free popcorn chicken

Order and paid for 3 meals only received 2!!!!

Worst restaurant ever I had ever seen. Better to eat road side restaurants. And I don’t want to talk about the manager he is feel like I’m something and not a good person attitude at this post. You have to be polite.

Loved the bites, corn cob and pineapple stick

Didnt even give me my food, and told me he was an uber. Im sure he delivered it to someone else and when I told him my name he panicked. As soon as I walked away he left.

So much better than our 1st order. My children can now eat. Thank you KFC for saving us.

Missing items from out the order

burger had a bone in it corn was soggy and the chips were old

After arriving almost ¾ of an hour past the original estimated delivery time, the food was only just warm enough to eat. The bottle of drink included in the boneless feast deal was missing, and the delivery driver couldn't have been less talkative or quicker leaving if he'd have tried.

we didn't get what we ordered... this always happens, items missing, wrong items

missing my beans that i paid extra for

Food was great and very hot. However delivery driver very rude, he couldn’t get through to our phone number and told us if it happened again he wouldn’t deliver to us even though we have detailed delivery notes.

the chicken bucket was good but the fries were more boiled than fried, even I found some which were uncooked inside ... but maybe I was just unlucky

ordered six box meals four came that was correct one was the complete wrong order and one was missing

Didn't get corn on the cob and the food was cold

my order never came, it was picked up from the restaurant but was never delivered

Is not working properly and staff is very rude

it was cold I’m not impressed especially when i put on the note to make sure it’s hot and there was sauces missing

Best meal I have ever had from KFC.

Brilliant driver, made me laugh!!

been delivered to the wrong place

Love it all - chicken, mash and corn

Food could be warmer chips and burger only just warm

food was cold when delivered, poorly packaged no serviette or condiments.

Great experience, food was piping hot and delivered a little before we thought it would come :)!!! Have had from here before and is so much better now

I think kfc will change the staff to this restaurant specially manager he is so rude other people was same problem

Driver went to the wrong adress and refused to come to the right address and then marked as delivered and refused to answer the phone now. Terrible service and no communication

Staff lack enthusiasm. Really miserable . Food us great but the staff just don't care, no customer service, too busy laughing and joking amongst themselves to address your requests and queries.

Staff is very uneducated and also wasting time everytime i wait to get oder

I ordered 4 pieces of regular chicken and you sent 3, I requested fries without seasoning but received fries with seasoning

the driver was nice so we gave him a £5 tip

A takeaway meal in a bag when it's advertises box meal is a cheap idea to save money

The food is cold soggy not eatable and took over 15 minutes late time kept changing on the app however didn’t say was out for delivery 2 minutes before delivered and driver told me struggling to do all the orders he had .

you sent it to the wrong house not mine so I had to go and get

Took the grandchildren to KFC, kids popcorn meal had no chips and didn't give the children the chocolate sundae that we'd paid for. No wooden utensil to eat beans, again we had to ask. Awful experience

food arrived stone cold and not the usual quality I'd expect

Was a big order and everything was there, happy with the service.

I apologise. I put the wrong address I do not live here. I should have double checks

Delicious Food! Perfect Service!

time of order delivery changed 3 times. food was cold when it arrived.

Restaurant struggled to get avaliable delivery driver. Food should be delivered 6.15pm, but arrived at 7pm. Driver was very kind and friendly.

1 meal was missing and all was cold

Food is ok, shame about the lack of service.

THIS GIRL IS BEYOND LAZY & IGNORANT I PAT FOR MY FOOF & DELIVERY AMD SHE MADE ME GO DOEN 3 FLIGHTS OF STAIRS AFTER A BACK OPERATION!!!THERES NO APOLOGIES SHE CLRARLY HAD TAKEN OUT MY FOOD AS THE NAGS ARE NORMALLY CELLOTAPED AND IT WAS RIPPED !HALF OF MY CONTENTS ARE MISSING I RAMG 4 TOEMS AMD SEMT 5 MESSAGES ASKING WHERE MY ORDER WAS SHE IGNORED ME I HAVE HAD NO PROBLEMS WITH KFC UNTIL TODAY & NOW IL TSKE MY MONEY ELSEWHERE !!!!WHEN U PAY FOR DELIVERY U WXPECT IT RO BE DELIVERED DISCUSTING BEHAVIOUR