KFC Loughborough - Regent Place Retail Park in Charnwood

food was nearly an hour late and stone cold also drink hot

Very good staff Fresh meals I’m very happy with the service Thank you Salma and Ipsita very good team

Very good customer service, waiters are nice

Delivery was fine,The KFC not so good,The chicken was very overcooked and as for the garden salad side with the boneless box for one meal,The tub wasn't even a third full,a couple of lettuce leaves and a squirt of sauce, embarrassing to call it a salad

Food arrived still warm and fresh and I got 2 free chicken wings thank you 🥰👌

food was room temperature. warm enough to eat and enjoy

Soggy chicken a chips was missing and just horrible

lovely trilogy box meal. Thank you

food was still boiling, kindest delivery driver i’ve had to date and going down an absolute treat !!

Meera was very helpful to me as I asked her that what is in the box meal and she explained the meal very politely.

I had recently visited kfc, and it was a good experience to me as the staff was very helpful to me especially Meera was a polite and knowledgeable.

I'd recently visited kfc it was good experience as the manager and staff especially meeera was very helpful and kind.

confusion caused as driver wasn’t aware of the drop off pin but other than that all good

I had a very nice service today. Thank you, Ankita!

Arrived over an hour after I ordered. Was stone cold. Ordered 9:55 arrived 11:08pm. Chips were mushed and soggy. Chicken was soggy, cold and greasy. Clearly someone delivered it on their way home as restaurant shuts at 11pm. Not impressed!!

We ordered for 7pm but it was very late. Won’t be using this service again.

Chicken fillets dryer than the Sahara desert

Natalia gave me free chips to leave a review so that was cushty. But the chicken gave me the shits and I was up all night.

Quality for a take out meal, friendly and neat eatery.

Natalia was amazing , quick service !

Well done Abid. Great service with smile.

Ordered food to takeout. Chicken fillet burger was nice enough, but fries were not, they were soggy & lukewarm. I ate a couple, binned the rest. Place was clean. Staff were efficient. It's KFC......it is what it is, cheap & quick.

everyone was super amazing and lovely brill service

Forgot fries for the meal which sucks

The gravy lid had come off and spilt inside the bag, once lifted out it went everywhere.

The chips were cold, the rest of the order was warm.

The cans of cold drink were placed in the delivery bag next to the hot food. This had an an effect on both the drinks and the hot food!! Please pack hot/cold items separately

why put cold drinks in a bag with hot food. I ask every time for them not to do it but they still do. as a result colder food. not great service at all

very good service from Salma and afsana and ramandeep

chicken and the bites were lovely. thank you

Great customer service by Abidur with smile. Well done. Definitely will visit again.

Food was cold. There wasn’t hardly any food in the salad box, almost empty.

food was good and AJ who served me was excellent

GREAT SERVICE!! Kyle was very polite and knowledgeable. Always makes the experience smooth that’s why I always come to Loughborough KFC

Amazing staff especially Kyle he’s always very friendly and helpful. Restaurant clean and tidy, food really fresh and hot.

why ask for address if the driver goes to same road name in another village? dont order if your not from Loughborough! arrives cold and horrible

Driver waited at the restaurant for another order, then drove to the other delivery location (in the opposite direction to me) meaning my food was just about warm, too cold to finish. quality of food was good, service terrible

Food was cold, and chicken was chewy and not in a good way

Good service from Salma Very kind staff Very helpful Very fresh food

Very good service from salma. I 'm so happy to visit this store again. Thank you

Gave me the complete wrong order absolutely nothing I had orderd online

Last Saturday , I took my little ones (3 and 1 year old) for a "date with dad" after football we were welcomed by a lovely ,lively and courteous lady called Selma, she looked after us the whole time. We made great memories there.

Good service from Christina and really nice food

Good service from christina, very good food, come every week.

really good service from Christina and really nice food

My order of 10’pieces included 8 legs - I do not enjoy legs so the lack of balance was disappointing

Good service Friendly staff Salma is the best Delicious Food and fresh one

you kept changing time over and over 30 minutes later it turned up freezing cold. worst I've had

predicted time 15-30 mins but took 68 minutes and the food was not very warm

very good service always fast and kind

Staff are friendly, Salma is especially helpful and helped us with our order

Very good service salma is very kind verry good food aswell

I wanted to share my appreciation for the excellent service during my recent visit. The restaurant manager Lawrence was friendly, the service was quick, and the food was fresh and delicious. I’m very pleased with my experience and will definitely visit again.

Come here every week, food is always quick and hot. Shout out to kyle for exceptional customer service

Food was amazing. Was nice and hot and kyle at counter was very nice and quick

KFC Loughborough it’s awesome I enjoyed there food and service how they care about customers your staff name VIDYA she is doing fantastic job keep it up

Cold food time 2 hours to arrive and has items missing

Had a great experience at KFC Loughborough The food was delicious, fresh, and served super fast. Big shoutout to Mehedi for his excellent service—friendly and efficient. Will definitely be coming back.

Food was good but it could have been hotter

The atmosphere in the KFC is amazing, the food came out fresh and perfectly cooked. I would recommend this KFC to everyone.

I just wanted to take a moment to express my gratitude and appreciation for the exceptional service I received from the staff, especially lawrance and ipsita. When I walked in, I was greeted with a warm smile and friendly hello. My order was prepared quickly and accurately. Kudos to the entire team at KFC! You truly are the epitome of excellent customer service! Thank you all again for an outstanding dining experience! I'll be back soon!"

I placed this order at 18.22 and received it at 20.47 . 2 hours 25 mins is a very poor service for delivery from just 20 minutes away . Not happy at all with the time it took and no explanation or apology from the driver intact no words at all apart from " Delivery Code " so a bit rude

I had a hair in my big daddy burger here last week(not mine I am bald) I took it back to the counter and they took the burger round the back and brought it back almost immediately without a hair, I am almost certain it was the same one with the hair removed rather than a replacement. No real apology, no refund of anything, sadly poor service, would not recommend.

chips were cold. missed 1st delivery time.

Time kept changing on the app to when it would be delivered. When it finally did arrive it was cold.

Driver barely even knocked and cancelled the order for some reason we did get the food but not happy with him cancelling without giving us a chance, assume he wanted to keep it

Didn’t get all my food and wasn’t that hot either

Chicken mini fillets were fine Gravy was good, but not worth £2.99 The chips were passable The chicken pieces were terrible - it was like the bones had been shattered. We didn’t touch the wings Pictures available How do I get a refund?? Seriously.

thus order took 2 hours to get to us, only ordered 2 items and its a 20 min drive from my house, ridiculous

One meal was missing, had to reorder and was charged again for service and delivery. While we were trying to sort the missing food , other food was going cold. Not very nice either. Won’t be ordering again.

Food was late and cold. Won't be ordering from here again.

the only problem was that the courier didn’t listen to my instruction

Great food but service was a bit slow. Like many fast food places they seem to worry more about the drive through and deliveries than people who have actually bothered to physically go in !

Food tepid, couldn't be bothered to take it back as we were just in for a quick bite to eat. Restaurant freezing cold, had to keep my coat on.

ordered £50 worth of food, only thing slightly warm was the beans. if you cannot deliver warm food then dont offer it to the area. suppose it would be ok if from Loughborough but avoid if outside of Loughborough in surrounding areas.

Very good service from restaurant and delivery driver

That's the worst KFC I've had in over 35 years! The chicken was drummer was greasy while the fillet was hard and dry and the gravy was tasteless and watery with a layer of grease on top. For a global brand offering there's many better options in Loughborough.

rude and incompetent staff who have no idea what they are talking about. delayed a food order for 2 hours and then told us they were closed after not even cancelling the order. absolutely disgusting customer service

The employees are rude and hung up after shouting at me. They continued to ignore my calls about my order and the attitude from the staff was horrible. Me and my family were unable to eat because they had delayed an order until they closed. I called asking if it was ready and I was shouted at very rudely. I suggest no one comes here

6 times the delivery time changed.. arrived 2 hrs after order, cold and items missing

The driver was really nice and efficient - food came on time and was still hot!

Lovely mash and corn on the cob

Love the mash and corn on the cob

chips soggy and cold, burger at first looked great, but the hash rowntree ruined it! tasted like it had been washed with washing up liquid! awful taste, ruined my meal, only thing good was the polite delivery man, food was on time and the 7up was pre packed in a can. other than that, very poor!

Shocking! Very poor experience. The quality of the food is shockingly bad. I ordered a BBQ Tower and I can assure you what I've got was 2 very thin and overcooked filets of something, barely any lettuce and the BBQ sauce was splattered all over. Also ordered kids food, also shocking. Went to speak to the staff, and no interest whatsoever, they work like machines, looking at the screens preparing the food, nobody looking towards the restaurant in case customers need anything. I've promised myself neither I nor my children will set foot in any of your restaurants again. Next time I fancy fried chicken I will go to any of the many other fried chicken places where at least, the food is better and for the same price I will have a feast! KFC score 0.1/10 (because the still water, 7up and Robinsons juice tasted normal)

Very Nice atmosphere, comes quite quick, crispy and crunchy chicken and they clean the tables very well

You haven’t delivered me my order

Missing the original chicken. How hard is a fast food request. Never ordering again. £9.98. For nothing. These guys couldn’t run a bath.

Nearly 2 hours late! Won't be ordering this ever again

2 burgers and fries for £10. Stay away. Dry, bland & a waste of money. Chips also undercooked lacking any flavour.

Me and my partner love this place including my father

food arrived and was freezing cold not hot at all the cold drink had also been placed in with all the food and not separated as the previous times I have ordered so the whole meal was a waste of time and money don't think il be ordering from here again and would advise people to second guess if they live further then 5 minutes not to order

Ordered two items, only one came

Ordered to wrong address didn’t have a cancel button just delivered to the wrong address and I couldn’t do anything.

I love KFC especially the sweet and sour chilli bites they taste amazing I just wish they did a bigger bucket of them. The popcorn chicken and fries were only mild so maybe they need to wrap them better so they don’t go cold in transit but overall very good service and fast delivery.

KFC Loughborough offers a fantastic dining experience with friendly and helpful staff who truly make a difference. After visiting again after four years, it was heartwarming to see some familiar faces like AJ, Ipsita, and Lawrence, who bring a sense of warmth and consistency to the restaurant. The service was excellent, with the team ensuring that everything was perfect during the visit. It's evident that they take pride in their work, creating a welcoming atmosphere for all customers. The food was as delicious as ever, making the trip worthwhile. Highly recommend this location for a great meal and exceptional service!...

It was lovely Thank you very much

Delivery driver called me as he couldn’t find the address. He was argumentative as he couldn’t find the address due to not having a street name on the order. Although the street name wasn’t on the order the post code and house number was, therefore maps should bring you to the street regardless. Driver was patronising and clearly didn’t understand simple instructions on how to use maps. Not good customer service at all!!

I believe his name was, Tanshiq, was very helpful when we weren’t satisfied with our order. Would recommend this store!

pre ordered at 10:40 for 13:00 delivery I had to leave the house at 13:55 with the order still saying it was being prepared. At 13:00 the order said it would be delivered by 13:15 so no indication that it would be significantly later and hour after the requested time for "fast" food is unacceptable.