KFC Loughborough - Regent Place Retail Park in Charnwood

My order of 10’pieces included 8 legs - I do not enjoy legs so the lack of balance was disappointing

predicted time 15-30 mins but took 68 minutes and the food was not very warm

you kept changing time over and over 30 minutes later it turned up freezing cold. worst I've had

I wanted to share my appreciation for the excellent service during my recent visit. The restaurant manager Lawrence was friendly, the service was quick, and the food was fresh and delicious. I’m very pleased with my experience and will definitely visit again.

Food was amazing. Was nice and hot and kyle at counter was very nice and quick

Come here every week, food is always quick and hot. Shout out to kyle for exceptional customer service

KFC Loughborough it’s awesome I enjoyed there food and service how they care about customers your staff name VIDYA she is doing fantastic job keep it up

Cold food time 2 hours to arrive and has items missing

Food was good but it could have been hotter

Had a great experience at KFC Loughborough The food was delicious, fresh, and served super fast. Big shoutout to Mehedi for his excellent service—friendly and efficient. Will definitely be coming back.

The atmosphere in the KFC is amazing, the food came out fresh and perfectly cooked. I would recommend this KFC to everyone.

I just wanted to take a moment to express my gratitude and appreciation for the exceptional service I received from the staff, especially lawrance and ipsita. When I walked in, I was greeted with a warm smile and friendly hello. My order was prepared quickly and accurately. Kudos to the entire team at KFC! You truly are the epitome of excellent customer service! Thank you all again for an outstanding dining experience! I'll be back soon!"

I placed this order at 18.22 and received it at 20.47 . 2 hours 25 mins is a very poor service for delivery from just 20 minutes away . Not happy at all with the time it took and no explanation or apology from the driver intact no words at all apart from " Delivery Code " so a bit rude

I had a hair in my big daddy burger here last week(not mine I am bald) I took it back to the counter and they took the burger round the back and brought it back almost immediately without a hair, I am almost certain it was the same one with the hair removed rather than a replacement. No real apology, no refund of anything, sadly poor service, would not recommend.

chips were cold. missed 1st delivery time.

Time kept changing on the app to when it would be delivered. When it finally did arrive it was cold.

Driver barely even knocked and cancelled the order for some reason we did get the food but not happy with him cancelling without giving us a chance, assume he wanted to keep it

Didn’t get all my food and wasn’t that hot either

Chicken mini fillets were fine Gravy was good, but not worth £2.99 The chips were passable The chicken pieces were terrible - it was like the bones had been shattered. We didn’t touch the wings Pictures available How do I get a refund?? Seriously.

thus order took 2 hours to get to us, only ordered 2 items and its a 20 min drive from my house, ridiculous

One meal was missing, had to reorder and was charged again for service and delivery. While we were trying to sort the missing food , other food was going cold. Not very nice either. Won’t be ordering again.

Food was late and cold. Won't be ordering from here again.

the only problem was that the courier didn’t listen to my instruction

Great food but service was a bit slow. Like many fast food places they seem to worry more about the drive through and deliveries than people who have actually bothered to physically go in !

Food tepid, couldn't be bothered to take it back as we were just in for a quick bite to eat. Restaurant freezing cold, had to keep my coat on.

ordered £50 worth of food, only thing slightly warm was the beans. if you cannot deliver warm food then dont offer it to the area. suppose it would be ok if from Loughborough but avoid if outside of Loughborough in surrounding areas.

Very good service from restaurant and delivery driver

That's the worst KFC I've had in over 35 years! The chicken was drummer was greasy while the fillet was hard and dry and the gravy was tasteless and watery with a layer of grease on top. For a global brand offering there's many better options in Loughborough.

rude and incompetent staff who have no idea what they are talking about. delayed a food order for 2 hours and then told us they were closed after not even cancelling the order. absolutely disgusting customer service

The employees are rude and hung up after shouting at me. They continued to ignore my calls about my order and the attitude from the staff was horrible. Me and my family were unable to eat because they had delayed an order until they closed. I called asking if it was ready and I was shouted at very rudely. I suggest no one comes here

The driver was really nice and efficient - food came on time and was still hot!

6 times the delivery time changed.. arrived 2 hrs after order, cold and items missing

Love the mash and corn on the cob

Lovely mash and corn on the cob

chips soggy and cold, burger at first looked great, but the hash rowntree ruined it! tasted like it had been washed with washing up liquid! awful taste, ruined my meal, only thing good was the polite delivery man, food was on time and the 7up was pre packed in a can. other than that, very poor!

Shocking! Very poor experience. The quality of the food is shockingly bad. I ordered a BBQ Tower and I can assure you what I've got was 2 very thin and overcooked filets of something, barely any lettuce and the BBQ sauce was splattered all over. Also ordered kids food, also shocking. Went to speak to the staff, and no interest whatsoever, they work like machines, looking at the screens preparing the food, nobody looking towards the restaurant in case customers need anything. I've promised myself neither I nor my children will set foot in any of your restaurants again. Next time I fancy fried chicken I will go to any of the many other fried chicken places where at least, the food is better and for the same price I will have a feast! KFC score 0.1/10 (because the still water, 7up and Robinsons juice tasted normal)

Very Nice atmosphere, comes quite quick, crispy and crunchy chicken and they clean the tables very well

You haven’t delivered me my order

Missing the original chicken. How hard is a fast food request. Never ordering again. £9.98. For nothing. These guys couldn’t run a bath.

Nearly 2 hours late! Won't be ordering this ever again

2 burgers and fries for £10. Stay away. Dry, bland & a waste of money. Chips also undercooked lacking any flavour.

Me and my partner love this place including my father

food arrived and was freezing cold not hot at all the cold drink had also been placed in with all the food and not separated as the previous times I have ordered so the whole meal was a waste of time and money don't think il be ordering from here again and would advise people to second guess if they live further then 5 minutes not to order

Ordered two items, only one came

Ordered to wrong address didn’t have a cancel button just delivered to the wrong address and I couldn’t do anything.

I love KFC especially the sweet and sour chilli bites they taste amazing I just wish they did a bigger bucket of them. The popcorn chicken and fries were only mild so maybe they need to wrap them better so they don’t go cold in transit but overall very good service and fast delivery.

KFC Loughborough offers a fantastic dining experience with friendly and helpful staff who truly make a difference. After visiting again after four years, it was heartwarming to see some familiar faces like AJ, Ipsita, and Lawrence, who bring a sense of warmth and consistency to the restaurant. The service was excellent, with the team ensuring that everything was perfect during the visit. It's evident that they take pride in their work, creating a welcoming atmosphere for all customers. The food was as delicious as ever, making the trip worthwhile. Highly recommend this location for a great meal and exceptional service!...

Delivery driver called me as he couldn’t find the address. He was argumentative as he couldn’t find the address due to not having a street name on the order. Although the street name wasn’t on the order the post code and house number was, therefore maps should bring you to the street regardless. Driver was patronising and clearly didn’t understand simple instructions on how to use maps. Not good customer service at all!!

It was lovely Thank you very much

I believe his name was, Tanshiq, was very helpful when we weren’t satisfied with our order. Would recommend this store!

pre ordered at 10:40 for 13:00 delivery I had to leave the house at 13:55 with the order still saying it was being prepared. At 13:00 the order said it would be delivered by 13:15 so no indication that it would be significantly later and hour after the requested time for "fast" food is unacceptable.

good quality just a little cold chips were a bit hard inside as well

You got my order wrong, I ordered 20 wings and 2 fillet burgers, but I received 12 normal chicken pieces

items missing from order. they wouldn't redelivery. had to drive to the KFC to get it resolved. Paid for delivery but had to drive there myself in the end while the rest of my food sits at home getting cold.

all the food was cold, had to warm everything up in the microwave

loved the chicken and the bites. thank you

I used the drive through this evening, (not a frequent visiter) and was so impressed. The guy that took my order asked if I wanted drinks with the 2 meals I ordered. I said "no thank you", he checked again 'are you sure you don't want drinks"? Again I said "no thank you". When I got to the window he said I was paying more without having the drinks. And said "would you like me to add drinks?". I explained I don't like drinks in the car incase they fall over, so he suggested swapping the drinks for sides. Then he checked again and said if you take off one of the fries, then swap a drink for the fries, it works out cheaper. Wow, I said he should be promoted to manager and he said he was the manager for that shift. He asked me to wait in a bay whilst the vegan burger was being freshly cooked. And he then brought the food to me. This may ONLY be KFC, it is ONLY a fast food restaurant but tonight I was impressed. I'd had a long day at work and just wanted something quick to eat, so a huge Thank You to tonight's manager, a lovely, helpful, friendly guy.

wrong order sent it back want a refund for it thanks

Food was so cold it was unedable. Whole order had to be microwaved. Delivery time changed a number of times getting longer

never turned up even tho saying delivered. also the delivery time given is 20 minutes in the future

Food I got was fresh and hot. I had to wait a few minutes for order. Service: you had to order from the self service machine so can't really rate. One of my better KFC experiences.

Food arrived incredibly quickly and is amazing quality

I would like to thank Gurpreet and afsene for the great customer service at KFC Loughborough recent street. She made a big fuss and welcome of my son for his first KFC Christmas experience! Thank you

Food was hot and very nice thankyou

took about 2 hours to arrive and couldn't cancel

Ordered a KFC. Friday lunchtime. Turned into a KF wait and see when it will arrive. Online 12.30 order, 1.30 delivery. Chicken very good, chips very poor. Understand it would be a busy time. But...

Driver asked for code first, didn't get out of car until i said Food first and then i will give you the code and reluctantly got the order. I met him outside my house. Disapointed really. Food wqs good though.

Missed all my chicken? Only got chips, and they were cold, I’m fumimg’

my chips were limp and cold. I ordered extra chicken fillet I only recieved 1

I ordered it a 3pm and it came at 5 pm and it was cold not impressed

Food was freezing cold when it got here and we was missing the corn on the cob and mini 1 mini fillet

Completely ripped off , 6 pieces of chicken and 4 servings of fries. Chicken was 5 drumsticks and 1 thigh . Fries were a measly portion so for a meal for four we were all left hungry and astonished at the expense of this ‘ bargain bucket ‘ . How you share six pieces of chicken between four is beyond my understanding. Sorry, no good whatsoever!!!!!

We are yet to receive our order of food even though your website states it has been delivered?

1 items missing and one wrong dip

ronak was amazing and i had amazing service from him lovely man i want to say a massive thank you

ronak served me, amazing customer service

left a request for no legs and got 2 out of 3 legs

Chicken was dry, chips were undercooked. Not much sauce sent on the zinger burger and too much sauce on the bbq burger. Not the nicest of meals. Meals just looked like they were thrown into the bag with the cans of pop on top.Really disappointed

Food is cold after waiting even longer for our food.

Driver came and said KFC was closed so got no food

get drivers to install what3words as he couldn't fine me?????

Sadly once again the staff at KFC failed to read my request for no seasoning on my fries as not everyone inc. me likes the seasoning, it’s a shame it’s not an option when placing the order

Food was over cooked and stone cold

couldn't believe it being 1 hour late for a kfc stone cold when it got here and with me working nights I didn't have time to eat it, so it all went in the garbage

Food wasnt great. Service was good but struggled to understand the staff, wasnt their fault though. While I was in there there were very inappropriate young kids burping and not covering their mouth very loudly. It was ridiculous. Toilets were not clean and stunk like weed.

Food is wrong ordered gravy and got beans food all over the box got a Pepsi max and didn’t order that food is stone cold

Thank you for the extra chicken!

Missing part of the order. Had to get a refund.

Food was great, there we no cookies so they sent an extra 3pc of chicken and a lovely message which was so nice of them!

Ordered at 5:15, one box meal for one person with no changes and no extras. Delivery initially said that it would be 20-35 minuses and continued to say this on the page to order but my time for delivery kept getting later and later. Finally received it at 7:25. Quite unhappy.

You for my beans again but charged me!!!

Food was nice but forgot 2 out of the 3 things I ordered

Food was ok but place was freezing cold and no hot drinks available - miserable experience, won’t be going back in a hurry

Amazing someone at the restaurant actually took time to read my request for regular fries (without seasoning) with my meal rather that fries with the seasoning that KFC have been adding for a while now. The sea should be an option for customers rather than forced spin then ….. Option A. without seasoning, or option B. with seasoning. NOT EVERYONE LOKES THE SEASONING!

complete wrong burger, none of my mini fillets turned up and neither did my popcorn chicken

food wasn't the best, the chips was luke warm , but the rest was lovely. I really wish the order was brought out at the same time. I know chips are always ready to pack, but the rest gets cold. please try and fix this. many thanks

I put notes on the order for the delivery driver to ring the doorbell and give the care home staff my order and they would give it to me but he ignored the note and stood outside the door for 10 minutes messaging me saying no one was answering.

food was shocking and cold and Less food

Chips went in the bin. Soggy and tiny. Must of got all the ends before people went home

Food was ok but staff were rude and obviously very bored. They were sniggering and whispering about my boyfriend but not in a good natured way and they clearly didn't know that we'd seen them (we'd seen them whispering and pointi g).