Mcdonald's Restaurants in Charnwood

put egg on my breakfast roll and i can't have egg as it makes my throat close up we will never be coming back after this awful experience 0/10 recommend staff was being grumpy as well and refused to give me my order with no egg.

Visited 8.00pm 20 Nov. It was appalling. 20 minute wait for takeaway. Indifferent and disengage staff. Takeaway served on a tray and literally tipped in to a bag when I pointed out the error. Food was cold and went straight in the bin. Truly awful experience. I pity anyone who had ordered delivery from this place, highly likely to be a congealed mess by the time it arrived - mine was, and I just walked to the car park! Absolutely not recommended.

Excellent service from Mo the guy with the long hair great guy

This is the slowest restaurant ever. Very long waiting time.

Very clean. Service was excellent and I was supporting a person with learning disabilities and staff were very friendly and accommodating

Ordered on self service station. No receipts! Very slow service. Food thrown in bag. Fries in bag more than carton. Triple cheeseburger crushed at bottom of bag under quarter pounder and fillet o fish. No flavour in banana shake. All in all one word description for entire experience CRAP!

Good McDonald's, though not alot of space for wheelchairs when it's busy

Always seems to take ages to get food even when it's not too busy, seems to be common in most of the restaurants though. Staff always seem friendly though.

Terrible customer service. Food took ages, luckily it was hot.

It’s McDonald’s, so you get what you pay for.

You've got to give it to them they are consistent

Problems with app but soon sorted out at the counter not great if you are disabled like me but at least they try hard to be inclusive well done

Appalling food, McRibs with barely any sauce or toppings see pictures and compare to the in app picture. They put the them on their side in the bag so the toppings would have fallen out if there was any. Fries were cold and chewy, despite the restaurant being busy they were not fresh. Wrong thick shake, ordered Banana got Vanilla I don’t go to macdonalds often and always regret it after wards. Had a breakfast delivery took 1 hour to arrive cold, 3 missing items. As usual slow and inaccurate service. I hate going into this place, just full of delivery drivers hogging the counter trying collect orders and being ignored by the rude staff. This is why I used the delivery service, but that is not much better. Can’t get delivery from Warwick Way due to distance or I would go there instead. I can see why my delivery order was late, they give no priority to the delivery drivers or walk in customers. It’s all about the drive thru. Do McDonalds management teach their staff how to ignore customers? It looks like a case of lead by bad example, as the managers in the white shirts are the rudest! This McDonald’s if full of sad faced customers who are just made to wait for inexplicably long times. Maybe the owner of this franchise should just take a moment and look at the experience from a customers point of view, your staff need to learn about internal and external customers, as they way they speak to each other is also appalling. I have been into much busier McDonald’s and received 100x better services, much faster and with big smiles. So you can’t even use “We are busy” as an excuse. This McDonald’s is broken, and needs fixing ASAP.

Shelthorpe ,Loughborough. Awful 😖

Very busy at peak hours ( lunch/dinner time) for McDonalds slower than average service.

Very slow service. The burger barely warm.

Asked for no Big Mac sauce as I can’t eat mustard. Opened the burger when I got home to find Big Mac sauce on my burger. How hard is it to read things of a sheet of paper? Never known an easier job and people still getting it wrong

Breakfast sausage and egg was cold and raw was still pink and the egg had shells still the bacon again was hardly cooked and like it came direct out the bacon pack straight into a mcmuffin! was disgusting!

Had a quick stop here in the Loughborough branch and the quality of service was excellent and the cleanness in the toilets is the best I seen in any McDonald's I been to. The food were excellent and really fresh tasting and quite spacious inside this branch. I recommend coming here.

Slow service as they to busy serving the drive through so customers in macdonalds are made to wait longer which is unfair

Everybody handles food with no gloves there was food and rubbish on the floor under were the food prep is being done in the kitchen part. Once the food is either bagged or and wrapped it's tossed into the front ready for packing and sometimes just chucked as though it's going in the bin !!! That's people's food often children's !

Quick good quality and HOT food unlike alot of mcdys now days, one problem was manager belittling staff at one point in ear shot of everyone . Bit awkward !

Open til 12am but really they close at 10pm so you cant collect your food when youve ordered.. joke

Still the slowest worse service MacDonald s, just been now

The curse of the most unreliable branch strikes again. Arrived 25 minutes before stated closing time and bam, closed. Is there a reason for the branch being closed nearly half an hour early? This happens regularly, it is not a one off.

Food was slow considering the place was empty and the staff were rude

Food missing blame deliverybut irs the staff who put order together

I always seem to catch this McDonalds at good times (either really early or really late) where there aren't many other customers. There have been occasions where I have had to wait an awfully long time though these are rare, usually it is okay.

SCAMMERS! Dropped to one star. Pathetic. Keep forgetting items on our order. The receipt very clearly states 4 items that are required for the drink holders, how do you miss it only has 1?! Can only think its intentional because I cannot comprehend how anyone could make that mistake.

Don’t bother coming here if you want a milkshake as they never have there machine on!

Food took ages to be served. No milkshakes again which seems to be at the majority of MacDonalds. No pots for the self service sauces and bins overflowing.

I have been using this McDonald's for years but its slow going down, very long wait for food I was 50 minutes one Saturday with my 3 kids not great at all. Getting wrong food and missing items, every time just lately & the food looks like 5 year kid as made it. When you come to this restaurant 1st thing in morning it not clean at all....still food on flood and tables from the day before not great to see.

We ordered 2 meals, and they got one of the drinks wrong. and missed the dips off. Chips and burgers were loop warm at best.

Very slow service and cold food

Milk shake machine not working yet again

Muffin burnt and cold waiting for egg to come for 10 minutes.

It's a maccies what do you expect?

Love this McDonalds a bit too much.

Counter service is pretty much non-existent these days with only one till and only covered by staff when they aren't busy doing something else. The shake machine is frequently not working which is frustrating as it's pretty much the only reason I go to McDonald's at all.

Used the drive through for a cup of coffee straight in and out......

Well... 4 stars is certainly too high for a McDonald's. 3.7 is fair. Not the worst McDonald's in the UK.

Ate in. Very slow service for just a bog standard big mac meal. Screen to show orders not working. Ketchup and BBQ dispensers both broken :Z

Well only went as we had our grandson with us or we would of gave it a miss . Either my hands have got bigger or the foods getting smaller 🤷‍♂️but it’s still tasteless food . What happy to the’ “ Guaranteed food in 4 minutes “ no waiting ? Ha well that’s certainly gone out the window , they are to busy taking peoples orders and money and no time for the customer !

This site is terrible, rarely get order correct first time and always having to go back or report items missing This time bits of burger missing, items placed in boxes upside down and nuggets squashed in the box lid Will be going to alternate one from now on

Item missing from order at drive thru. Discovered when some distance away. Rang restaurant, no apology, no solution except to return and get order fulfilled. How about getting it right first time!

Luke warm junk food,makes me feel sick after eating ,never again!! The food is garbage not fit for a dog

Friendly staff good service and everything nicely cooked Would recommend

Pit stop, toilets are usually clean.

Always good for a cheap coffee and clean toilet.

Staff are friendly but the food I had the other day was probably the worst I've had from any macdonald's, x2 double cheese burgers looked like someone had worn them as slippers and then sat on them and my fries were like slippery miniature eels. God awful.

Pleasant atmosphere, friendly staff and fast quality service. Well done to this branch staff!

Poshest mac D there is. Fast and reliable very good table service and drive through

Staff are welcoming, food is good and atmosphere is lovely. There are different seat options and settings which is designed perfectly for all kinds of purpose

Ordered it on Just Eat. Cucumber and ketchup in a kids hamburger when we asked for no pickle or ketchup, no lid on one of drinks so bag soaking wet and bag broke, drinks went all over floor. Big Mac looked as if a toddler made it. No lettuce in Big Mac, but all in the container. Burger sauce everywhere. (Not sure whether this was just eat, but the drinks were definitely at the fault of McDonald’s as no lid on one of drinks).

Constantly receive the incorrect orders at this specific branch, the other restaurants never seem to have this issue. No straws and dips given despite ordering

It's fine, but as usual with McDonald's, don't expect the ice cream machine to be working when you come here.

£16 for two crispy chicken burger meals

Absolutely disgusting manger with tattoos shouting at staff. Ordered 2 kids meals waited 30 mins. One came out with wrong drink and the other came out without chips. Think head office needs to look at Management skills. Not the only one giving a bad review look at the other peoples reviews

Just mcdonalds, treating a family member. Great stuff for kids to play with

For the past 2 weeks or so,have been unable to order any Mcflurrys or Milkshakes,via my App or independently. This happens regularly @ Park Rd Shelthorpe Maccy D's. Seems that they are letting products run out,then reordering,instead of taking time to work out in advance,and re-ordering,to prevent any inconvenience to their customers. This is clearly bad management,& needs to be rectified immediately.

had a burger deal from drive iñ got home nothing but salad in bread never again waste of time and £6

Great service, best McDonalds in Loughborough....

Cozy branch. Nothing special when talking about the food in McDonald's, but the atmosphere and seatings and parking facilities can make a difference. This is a good one overall. 👍

Slow service, unless you use the drive through. Eating in, you have to wait with all the online delivery orders - takes 5 to 10mins !

Food was good but staff were rude and the atmosphere is weird. One of the girls was crying in the kitchen when we went in and there was someone dressed up as Mr Tumble in there for some reason who was also rude. Not the first time staff have been rude here as it’s happened to me on drive thru

Go to McDonald's in the area, on most visits this McDonald's is good, fast service, hot food decent atmosphere and efficient staff

Clean interior, slow service I did order the veggie burger so it was to be expected.

Excellent hot breakfast today everything spot on and so cheap 👍

Worst McDonald I have ever been in, already a few times and always food taste like a old dry bread, wast of money, other two in town way much better,

Only had Mcflurry's, very poor amount of toppings and only a small amount of ice cream!! Used to fill the cup, now it's barely half!

Clean and tidy, some staff members go above and beyond, but why are all the others gathered around the kitchen/service area? While people are waiting to be served, let alone acknowledged.... It's McDonald's, you know what you are getting.

Girl on the drive through was very unhappy with something she used no manners and was short and sharp with her communication

We ordered on the app thinking it would be quicker, and we waited 30 mins before our order came up on the board and another 15 before we got it.. would have been quicker to go to the chip shop over the road.

I'm really disappointed with their caramel latte, cold, no topping.. it did get replaced, but not the drink for me!!

One of the worst McDonalds franchises. Regularly get orders wrong. List their opening times wrong on the McDonalds website and app. Usually waiting ages at the drive through for a simple order like a big mac meal.

What a joke! I don’t know if it’s you or the Uber driver supposedly delivering my food eating it or just not making it. Yet I get charged and told to wait a maximum 15 days for a refund that’s not guaranteed. First time I ordered forgot my fries this time forgot my philly cheese steak I think someone is having a laugh. It’s a joke from both sides McDonald’s say it’s Uber and Uber say it’s McDonald’s and your supposed to be respectable companies absolute laughable. Yet no option of sending out another burger or fries to remedy the situation in both situations first time we just accepted it like fools this time I feel being charged £5 for a burger I don’t get is shocking.

Excellent service and great food excellent variety

Regularly the worst service from any McDonald’s. Drive thru is a waste of time whether you use the app or not. Service desk inside is no better. Food is never available so you always have to wait, even for basic menu items. Orders consistently wrong yet, always against your favour. Items always missing. It’s out of pure convenience I end up using this although I try and avoid. If you can use another I strongly suggest you do.

Nice quick snack! Burgers were done nicely.

Expect a wait for your fast food when the staff changeover at 2pm - not just this one, they all do it. Coffee is still worth waiting for.

Ordered on the app and elected to have the food delivered to the table but it took an absolute age. Very friendly staff just not as organised as you would expect from a Maccies. A clean and tidy place albeit a bit chilly.

Frying chips and patties in same place

It’s a McDonald’s. A soulless corporate place to get sub standard food. As expected.

Run if the mill burger joint. The same everywhere.

Nicely refurbed with touchscreen ordering inside. Busy but not too full, drive through had a long queue and can often extend into the main road causing chaos around the park road roundabout.

4th time the milkshake machine don't work this month already iv won a milkshake but can't get one 😂 slacking franchise

Asked me for 50p for chilli sauce ...yet gave for free to the white couple in front of me...8 mins for food to be delivered...

Gave us the wrong burger in the drive through.

Don’t use this McDonalds if you want to order Milkshakes, they are hardly ever available

It's a Mcdonald the food isn't very hot most of the time and the drive through is what it is. We use it for convenience and my pregnant daughter loves it at the time. On the mc flurry the chocolate bits in them is getting less and less.

sick of food not turning up and when it does it’s cold and it leaks - this happens all the time consistently the worst mcdonald’s in loughborough

Plenty of parking. The place was nice and clean. The men's WC was really clean in comparison to some other McDonald's. The staff member lady taking care of the customer area was very attentive to her work, keeping on top of clearing the tables etc. Apart from not serving milkshakes, today was a good experience at this site.

Flipping horrible food all limp and thown together

Lovely Mcdonalds, staff friendly, place spotless, nice atmosphere, good parking

Once again no milkshakes at McDonald's in Shelthorpe! I came about a week ago and no milkshakes then either. Come on McDonalds, service is always good and the queue goes down really fast! Just the lack of milkshakes letting your review score down.

Went to the drive thru and they messed my order up so had to drive back and sort missing items which they did with good service and an apology. Check your food order before you drive away!

Food is always cold, below 63° when served.

I know everyone loves Mcdonalds but in loughborough the milkshakes are never working i blame the parents because they can't cook

Very quiet, no atmosphere. Silent staff, no smiles.

Good cappuccino and reasonable price.