McDonald's in Charnwood

This is the best McDonald’s in Leicestershire if not the country the staff are always kind and friendly, and the food is always hot and fresh never had a bad experience at this restaurant well done to the team there

Over the years, McDonald's has just nose dived! There is no fun or even good atmosphere in any McDonald's anymore. The food is way overpriced for what it is and let's fave it, it's not even as good as it used to be. The staff are always more interested in talking to eachother than providing any sort of customer service. Then there's the total lack of hygiene and cleanliness. The tables are disgusting, the seats are uncomfortable, there's nothing for children anymore and the toilets are brutally poor! Honestly, I'm completely done with McDonald's now. If you want good fast food, a welcoming atmosphere and good customer service, as well as value for money... just go to KFC! They are far better in my opinion than any McDonald's.

Visited after a visit to Twinlakes. Two adults and four kids was a pretty big order. It took a few minutes but everything was correct, nothing missed and it tasted as you’d expect. No complaints and the toilets were clean.

Food is always cold even though you get parked up to wait for your food so you'd think its because its being cooked fresh but obviously not even when empty you get parked up and 9 times out of 10 they get your order wrong

Was busy but only waited min. Fresh & hot

I ordered MCDonalds because I thought it would be be a quick and easy dinner for when I get back from work. But it turned out to be very stressful. We waited over An hour for it to be delivered and had several different drivers. They even had the audacity to forget one of our Mc plant burgers !!! And all of the food was cold! We also tried to call the company but the phone number doesn’t work.

The worst MacDonald I've been in!!! It was absolutely filthy. Tables filthy floors filthy even the walls were filthy & staff just stood around oblivious to it all. Only stopped as we were passing so won't need to visit again

Its cold and I order dips with my food and didn't get any

food was cold and missing dips.

All food missing from order . Only got drinks and ice cream. Rubbish service

Never recieved two highet priced items (totalled £12) received a single cheeseburger instead. tried to ring mcdonalds melton directly, "number not recognised" no way for me to put a complaint in. has happened sever al times. disgrace!!!!!

Terrible my foods cold and the time kept changing!!!!

I ordered 2 minecraft menus on Uber Eat and I didn't received the collectibles.... SCAMMERS!

Trying to get a young hungry child fed on time before bed and the food was 30mins later than the expected time was not helpful. If food was not available which led to extended delivery times, why did it arrive cold?

Order was delivered late. The food was stone cold and my thick shake was melted and warm. Put the lot in the bin 😬

Food was cold & 25 minutes late

Shocking!! Delivered over 20 mins late, driver rang me was on the wrong street, i googled it that street wasn’t the post code in sent. Food was cold , put it straight in the bin!! No happy.

Absolutely shocking a whole meal and extras have been missed 2 children upset

Very slow drive through. First time.

missing toys from meals very sad children do your job right!

Lovely service driver was lovely xx

I tried to be as fair and honest as possible in all my comments. Recently, I visited McDonald’s in Melton Mowbury. After ordering my lunch, I noticed a staff member walking around with their phone to their head, serving food. I understand that you need to make phone calls while working, but it’s concerning that she doesn’t wear gloves. Her phone has been everywhere all day, and she’s just standing there, switching hands and touching burgers or whatever she’s making. I thought it was quite disgusting. I reported this to management their response were we don’t wear gloves because we are meant to wash our hands every 30 minutes, I’ve worked in the fast food industry before, and I recall that handwashing is mandatory. However, wearing enough gloves is also important. You’re supposed to wash your hands every time you touch different types of food or leave the kitchen.

Forgot somthing from food and cant contact them to tell them

just placed an order from Melton Mobray at home . one less double cheeseburger in the order and 2 burgers without anything, only one patty and bun. We really hope that you will improve and not think only about money.the kids are very upset and I hope this is the last time this happens to you

Food was fine but delivery driver was extremely rude!

Milkshake warmer than my fries!

came cold literally can't eat it

Food could be hotter but the staff were very pleasant, the store was clean and tidy.

Taking “fast” out of fast food, I’m quite a regular here, I love a nice latte, I’m not sure if it’s the managers or the lack of management that makes this McDonald’s so slow, and dysfunctional, but something is very wrong here, I feel the management need re-managing, I feel they may have lost how a McDonald’s should work, and what the fundamental experience should be, and that’s definitely not to be stacking every car order in the car park as if they are cooking every order individually,

Our food was cold so we didn’t really eat it

Visited McDonalds tonight (10th Mar 25) and ordered a Philly Cheese Stack meal. It takes 5 mins to drive from McDonalds to my house in Melton and when I arrived home and opened my meal, the burger and chips were cold. Not slightly cold.....stone cold. Awful food and the Manager needs to get on top of this.

Great delivery guy but food cold

awesome delivery thanks driver much appreciated.

Great location, good quick swrvice

Fast food is definitely a not here, every time I’ve visited this restaurant for a drive through I am asked to park up, even when there’s no cars in the derive through. You then proceed to wait 10/15 minutes for food.

Quick but cold had to heat up in microwave

The bag was open and one portion of fries where missing

we didn't receive our free philly stack burger

where are the sauces in paid far?

Food arrived on time, still quite warm, however fries were missing, so I've had 2 very unhappy kids.

quick delivery, food great, however straw & sauces were missing from order!

Order cheese burger Fry's and white coffee. Asked to wait in a bay with the coffee. The coffee was hot chocolate and the rest of the meal didn't show waiting 30 mins, the place was gridlocked so just left them to it 😡

very bad. was very late. live 2 minutes away from mcdonalds. guy who gave food was rude and unprofessional

Ordered 9 chicken nuggets and instead gave us chicken select and we didn’t receive the Philly stack

Every single time I’ve ordered for delivery from this McDonald’s they always miss something from the order without fail

Ordered meal at 6pm and arrived at 8pm stone cold with flat coke

Food was stone cold, chips were soggy. Ice cream melted and the burger dried out, nothing wrong with the delivery driver at his timing which leads me to think the food had been sitting in store for a long time.

Just normal McDonald's, good relaiable tasty fast food

Fries were stale, drink was watery as the ice had been in it for so long and my burger was cold

Chicken selects ordered mozzarella sticks came instead so no meal for me I don’t eat mozzarella very poor

when we orders said 15/30 minutes it was extremely late and was changed a couple of times. we ordered chicken nuggets with 4dips we never received the dips so that was ruined. not happy

Cold and time kept being pushed back RUBBISH

Food was really cold so was coffee

More than half of my order was missing and the good that did come was cold

Food is always cold and looks items have leaked or packaging damaged - happens a majority of the time if ordered for delivery. Delivery driver on this occasion was intimidating and rude.

the food was cold and the drinks went ever

They kept putting the time back food was cold and delivery driver was rude!

I just wish that the food would still be hot/warm.

Excellent druve thru experience, quick, very friendly and very well packed.

Unhappy with my order! Very very very rude driver! And drinks where spilt all in the bottom of the bag! Didnt even say sorry!

Foods cold and fries missing! Every single time I use this service something is missed or wrong. It really isn’t difficult

Ordered this evening, was delivered late and all the food was freezing cold. This seems to be a more and more common problem with them. Will not order McDonald's through just eat again.

Absolutely terrible the delivery guy kept the food and just gave the drinks and mc flurries he needs sacking

Not only was the food cold. I never received any off my order was came wasn’t what I ordered. Spent £17 on a 10£ meal

Never even arrived. Kept putting delivery back for 2 hours!!! Then said delivered. Comical

time changed after 1hr wait and food missing

Children happy meal didn’t contain the nuggets for a start and all the food was cold!!

Food was cold and took a very long time to arrive

Took an hour to come for one meal, food was cold when arrived and the chips was half full. Not happy at all

Not happy ordered 36 pounds of food when order came it was someone else’s 13 pound order tried to contact everyone but no joy They have not even emailed me back

No longer 'fast food' that's for sure. In-person customers have become 2nd class citizens here. Endless delivery drivers push pass waiting patrons as their bulk orders seem to be more important to the company. Restaurant it never was, but gets worse. Staff are over run an now lack customers skills to keep delivery drivers (who are in essence 'staff') to behave in an orderly fashion.

Missing dips and a mayo chicken, is it really that hard to read an order? Useless

Food is ok could be hotter and service is slow have to wait for food as seem more interested in the drive thru. Water on floor in toilet and a smile from staff wouldn't go a miss

Delivery driver was very polite. First driver in a long time that has been great xx

Quick delivery which was fabulous, great classic McDonald’s with complete order and friendly delivery driver!!! Thank you 😊

I like food from MC Donald's, and this establishment is one of the smaller ones I have visited so far. But its advantage is a large parking lot for cars that visit MC Drive. But as for the operation itself, in my opinion, it is quite small for the number of people who visit it. At the time of our visit, we had to wait for a table to be seated. Ordering machines are available, but if you want to order at the table, you must have its number, which is quite problematic if you are just waiting for it. Likewise, even if you order at the cash register and have nowhere to sit, it's quite a problem to wait with a loaded tray and wait for a table to become free.

El peor McDonalds que he tenido. No hay nada de rápido. El restaurante estaba sucio - mesas no limpias, patatas fritas aplastadas en el suelo, basura debajo de las mesas. No hay papel para recibos en máquinas de pedido de pantalla. Las hamburguesas llegaron frías, las enviaron de vuelta y los reemplazos también estaban fríos. Té sin leche ofrecida. Entrevista al gerente en la esquina sin privacidad para el solicitante. Era un placer con los abuelos después de reunirse en melton, los abuelos disgustados, así que no se quedaron, pero sacaron un sándwich de Sainsburys.

Ordered at 1:55 and delivered at 3:15.. Delivery time was changed many times. Food was cold. Very poor delivery service

All the food was cold and the mcflurry all the ice cream had melted to a runny liquid

No es la primera vez que nos falta comida de nuestros pedidos. Una vez recibimos un pedido completamente diferente. No lo suficientemente bueno

two items missing from the order, not drivers fault, McDonald's omitting to put them in!

Drinks leaked out and covered all food. We didn’t eat any of it

Left a Big Mac out of my order, I contacted just eat and have never heard anything back! The courier was nice and efficient

Food was cold and the estimated delivery time kept on changing

The delivery man was really really nice!

Melton Mowbray McDonald’s tiene que ser el peor para visitar en este país. El personal muestra poco o ningún interés en el servicio al cliente. Cada vez que he visitado este año, incluso si es por un artículo que me piden que estacione, para cuando sacan la comida está en el mejor de los casos tibia.

no sauce as usual always miss something out

Avoid this place, especially through the official app for delivery. Items missing from the order on 2 occasions. Impossible to contact via telephone. Total tripe!

Delivery not arrived!! Ordered at 8:30pm

Delivery time was very erratic, constantly changing. Food was barely warm. Otherwise order was all correct and food fine

sadly no food but drinks in the order was delivered ... must be very busy

Food fine, staff absolutely clueless. From pulling in to getting food was 50mins.

Delicious as usual. Thank You.

Food takes forever to come, thought it was a fast food restaurant

Not only do we have the worst drive through design, We also have maintenance staff cleaning above customers passing through the drive thru!! Safety??

unfortunately the items arrived cold. not cooled, not warm. actually cold like they had been directly in contact with frozen items while being delivered

chips and burgers were cold ordered at 17.30 arrived at 1846 not good enough

Food was cold and ice cream melted. No sauce.

delivery driver very rude and spilled the drinks all over the bag

The food was prepared around 40 min. Order submitted on 16:00 food coming 17:08