McDonald's in Charnwood

Avoid this place, especially through the official app for delivery. Items missing from the order on 2 occasions. Impossible to contact via telephone. Total tripe!

Food fine, staff absolutely clueless. From pulling in to getting food was 50mins.

Not only do we have the worst drive through design, We also have maintenance staff cleaning above customers passing through the drive thru!! Safety??

Food takes forever to come, thought it was a fast food restaurant

delivery driver very rude and spilled the drinks all over the bag

The food was prepared around 40 min. Order submitted on 16:00 food coming 17:08

Food was delivered 2 hours after ordering and all stone cold , mc flurries turned to soup and food from what I could tell must have been sat waiting for delivery for around an hour , estimated half hour from ordering for delivery.

Fast and good nice friendly staff

Every time we order they get it wrong, I know mcdonald's hasnt got any smart people but it's not hard to read a screen a put the right food in the bag.

Delicious as usual. Thank You.

Asked for No Mayo on the wraps I ordered but they both came with Mayo on when courier arrived he wanted the code which I still haven’t received while trying to find it my food was stone cold .Very dissatisfied .

No soft drinks or hot drinks 9am on Sunday morning what a joke so you pay more to order mcmuffin and hash brown and no drink perfetic

The delivery guy was great. Such a nice welcome. Personally, I'd give him a raise and over time. Plus, the food was beautiful. Merry Xmas to him and all Melton Mowbray McDonald staff .

Good food! But they forgot all sauces & napkins

Brilliant service. Food arrived on time, in A1 condition. Would recommend

Chicken was hard over cooked and everything was cold….the ice cream was nice

Ordered food at 6.30pm, arrived at 8.50pm, completely stone cold. Food is usuallt cold every time i order but this takes the micky! Not good enough, esp for a £2 refund when all the food is good enough, is for the bin!

in the 3 times that i’ve ordered they’ve forgot my sauce every single time. I wouldn’t usually care but it’s 10p a pot now, if i’m paying, put it in the bag. Even the free pots with the cheese melts never goes in the bag.

still waiting for food after 20 minutes - supposed to be fast food

I ordered this at 5 its now nearly 8.

piping hot and saved the day nice 1 we're all well happy please thank our delivery driver

The chips were dry but it was very good besides that . Thank you .

Very untidy, had food on floor that someone had kindy put a warning sign near, but at no time anyone cleared it up, was there about 15-20 mind They let the local children be rude to staff and let them make a mess and put their dirty shoes on seats, not one member of staff approached them.. Would definitely not be recommending or returning

food was completely cold, milkshake was warm and the wrong flavour. delivery time was extended. I wish I hadn't tipped the courier.

The food was lovely as usual. Thank you.

Very slow service, cold food at the end of the wait

It was Delicious as usual. Thank You.

Robbers. Charge you for food and not bother putting it in your order.

Literally will nEVER get your order especially if you order online. I have never ever been to a McDonald’s with such incompetent staff. Customer service is useless as well, end up spending twice as much to get replacement food. Disgusting useless workers.

Food was cold. Food missing from order. Offered 7 refund when order was 50. Won’t use again

Worst experience ever , floor covered with ketchup and food looks rank, not recommended

How do you forget to put the chicken in a “chicken salad” ???

Welcome to mc Donald’s let me throw coffee over you out the window then just stand there saying the lids are quote crap. Had to ask for towel to clean the inside of the vehicle!! When I return inside to collect my drink etc as know one had come to check the hot coffee hadn’t burnt me I ask to speak to the manger and was treated (after waiting)with sorry would you still like your order. Ask if that was it and he said yes what do you want me to do. Wow just cleaning the inside of the vehicle and change my trousers. Accident happened but it how you deal with it. Using young staff how have no life skills. Call to speak to someone 6 times and it just cut straight off. NO Customer service here 😡

The food was lovely. Thank You.

Very fast delivery, the courier came inside, which helped me a lot because I didn't have to leave my workplace. Thank you so much

I ordered to the store and he didn't go inside, I had to leave the customers and leave in front of the salon

Very fast and nice delivery man. Thank you

thank you for the fast delivery.

Delivery driver was very friendly and polite, I am very appreciative, thank you

The Burgers were delicious but the chips were cold.

No cheeseburger, seems a normal thing these days with McDonald’s, it’s not rocket science surely!

Brilliant service. Ordered food and it arrived 30 minutes later with in eta hot and tasty

Burger and chips stone cold, McFlurry melted

Me and my Dad came for coffee and a hot chocolate and was seen to relatively quickly. The drive thru has two lanes and joins near the windows. The toung lady taking the order/money was very polite (even offered me cream on my hot chocolate!). The car park is ample and you can stay for 90 minutes. One of the better McDonalds in the area.

Food was stone cold and delivered an hour late! So disappointed, had to bin the lot

The food is definitely not what it looks like on the adverts !

Went through drive through and it took about 15 minutes for our order

it didn't come with the 2 sweet chilli sauces i paid for!

Delivery time kept getting pushed back, food turned up cold

food cold and burger looked like it had been smashed together

I ordered a McRib with no pickles that has come with pickles and I am allergic…and my fries aren’t with my order

Ordered food for six people and it was delivered 30 minutes later two miles away hot and tasty

What can I say it's macdonalds?

Food was stone cold, not just warm, stone cold. Thoroughly disappointed!

Always items missing and delivery was 30 minutes late making the food cold

Way too long. Food was cold and took over an hour to arrive

The car park is always completely full as they park every single car up. Just wasting staff members time as instead of giving food at the drive thru, they park everyone up and send someone out to cars. Expect to wait minimum 10 minutes for small orders and up to 20 for bigger orders

Said 20-25 min delivery time ! Got mine 75 minutes and was nearly cold

The guy was great and quality perfectly fine. Packaged nicely and at a reasonable price.

long waiting time , cold food , all sauces missed .

The food was cold, very disappointed.

Screens not working and no staff telling people to avoid them or signs. Queues out the door due to slow service. Eventually abandoned my order as the service so so slow

Delivery is currently over 2 hour late waiting for 2 kids meals who are now in bed and can’t cancel the order.

Absolutely terrible all food cold and no milk in the order so I had to drive to the store and see manager who redid my order. I would like my delivery charge refunded please as I had to drive and re collect.

Drive through, fairly busy on the day but service was quick and efficient. Did what was required more no less!

Missing dips from order and was on the verge of being cold when arrived

Card terminals failed, app broken, had to go inside only to wait 15 minutes before anyone served me, all in all, 35 minutes to get served

Order was cold and missing daughters happy meal, will not use again

Ordered from McDonald's and everything was stone cold.

Great Food with Get Service. Love Mcie D's

Absolutely disgusting took hour for burger and chips for delivery. Was stone cold. In bin. Spent hour trying to ring... no answer. DO NOT USE THESE.

there were medium fries missing from my order!

Driver states that the drinks had spilled and said he will get new ones however he did not return ?

Order is still not hear .not happy with this at all

BIG QUES STAFF RUNNING ROUND BUT NOT MUCH GETTING DONE

driver never delivered my order, tracker placed him on my road then it was set to delivered, never recieved what I paid for

freezing cold.. driver got lost .. milkshake running awful

Great food . Was busy at the time but clean tables and great,atmosphere.

Never get good frys, they are old & to many at once sat there getting soggy, could be much better 😉 please 🙏 😀

Gotta be the worst McDonalds in Leicestershire. Delivery is ALWAYS short one or multiple items missing, staff shirk off complaints. AVOID delivery very, I had the delivery go to a completely different street. As I said food delivery and on odd occasions collection has been shorted. AVOID, AVOID, AVOID

Food stone cold, I have 2 very unhappy children

Every time I order from McDonald’s at Melton Mowbray something is missing. McDonalds melton mowbray the delivery is terrible, always missing itens I try call uber eats they dont answer and the Mcdonalds as well TERRIBLE SERVICE

No onions or gherkins in burger. No salt on chips. No napkins. Staff in kitchen laughing and messing about. One guy chatting to his mates pretending to clean tables. Staff behind the counter couldn't have looked more miserable. Terrible!!

We prefer to get a delivery from McDonald’s but the last few times, they have either got the order completely wrong or missed items completely. The call service to sort this out then takes a long time and you the people on the phone can’t understand you when speaking. The checking system for orders needs to improve because the ease and food quality is good but is being brought down because of people not checking before sending orders out

Everything stone cold! Went Straight into the bin

The normal McDonalds. Busy but still great atmosphere. Nice seating area. Toilets were very Clean . Orders were not to long to wait for.

Nuggets and chips were cold burgers were hot which makes a change

Cold food and 2 poorly tummies.

NOT DELIVERED AT ALL DRIVER TRIED RINGING AS NO HOUSE NO GIVEN YOU HAVE TOOK MY MONEY AND NOT DELIVERED MY PHONE WAS ON SILENT SO DID NOT KNOW HE HAD RANG WE ONLY LIVE ON A SHORT RD HE DIDNT EVEN COME DOWN IT AS WE WOULD HAVE SEEN HIM MCDONALDS COULD

Food arrived missing half the items and the food that did arrive were freezing!!

Very disappointed in dishevelled and cold food, fries inedible

The food is average McD, I don’t think it’s any different anywhere. It’s the slowest McD In all of history. I used to live in this town as a kid, and I thought it was normal. I moved to London 6 years ago, went to see family today went to this McD, and they took 40 mins for chicken nuggets and icecream. Feels like home

Awful delivery over and hour and half for a McDonald’s!!!

Slowest service ever - food cold when eventually turns up- staff roll their eyes when you complain- totally pathetic. I’m sure the owner doesn’t care as long as the money keeps rolling in, but we won’t bother with this dump, staffed by incompetents again

Leaked in bag only got half a drink

A lot better than it was. Probably one of the best McDonald's in the area.

Always missing items. Not the first time it’s happened. Seems to be a reoccurrence.

We got charged twice from using the app. Got forcefully told by one of the workers that my mates mum would get her money back. had to sit there for a while whilst they are messing around as they clearly aren't organised. chips half full, burger squashed.

Pretty bad, but I think it's the way of most McDonald's now that delivery services seem to get priority in the order system. We waited 29 minutes for a 3 item order and when it came it was cold.

all cold again can McDonald's do anything hot