McDonald's Hunslet in Leeds

Sat in click and collect bay for over 30 minutes (whilst cars which got there after me were getting served), after going in to collect the food myself I was stood waiting for assistance for another 5 minutes, after finally getting the food it was cold.

absolute joke. you pay for food and you get a drink with a bit left in the bottom and it leaking in the bottom of the bag. you order a kids happy meal and the chips are half empty.. everytime there is an issue with the food either items missing or its cold. you need to sort the staff out and train them how to make and prepare customers food.

the mcnuggets were done to perfection but missing the sweet and sour sauce. the ketchup sauce was included

The driver went to the wrong address while on the phone to me. He was very rude, tried to argue with me and complained to me about how the house numbers are set out. Food was just warm by the time he finally got to my house.

Forgot my fruit bag and all our dips

Half the order was missing should be checking before sending food out

I order garlic mayo but I didn’t receive

Driver seemed to divert to Belle Isle before my delivery, never had a just eat order do this before, added delivery time, food cold, including the coffee. Driver had a bag in each hand and cigarette burning in his mouth. Won’t be ordering again :)

so annoying never bring sauce what McDonald so you eat without sauce

The whole order is wrong we have somone elses order

absolutely disgusting food missing food cold...I even rang ahead after ordering and asked the crew not to miss items on our order and they missed over 20quids worth of food and justeat refunded 9.94

Missing items and cold food. Not what you expect from a McDonald’s. Not the first time this has happened either.

all the food tasted like it had been sprayed with cleaning products

My order Wasent delivered have cctv proof Noo just eat driver came near my door left a little bit hungry Discusting!

Missing food items on a large order

Parked at drive through lane whilst four others are served in other lane. Moved lanes and the ignored at that one too. Complained to managed who couldn't care less. Would avoid at all costs.

food was very cold and delivery time kept getting pushed back every 10 mins

No items I ordered everything is wrong as he’s sent the wrong order

i didnt get what i ordered and it upset me

hardly no chips food was flat cold disgusting

Good quality McDonald’s, the food was warm and “fresh” for McDonald’s. I have never been inside but have used the drive thru a couple of times. Easy to pay contactless, unsure if they still take cash, though.

food was cold ordered it to be delivered for 15.50 didn't arrive until 16.35.

order two orange juices and only received one, I told you and I've got a email saying you can't issue a refund. this is not the first time it happened to me either

Service was very slow. Customer service service was poor.

Think they had a bit of an infestation going on. Pics are from the bathroom sinks but these little fly things were landing on our tray too. They also forgot to serve our order.

we had to re order on the McDonald's app as it didn't come and still not arrived

I’ve waited over 2 hours for the food and then I go to check Just Eat to see how long it’s going to be and shows as delivered but the order never arrived to me!!! 0/10 won’t be ordering again.

Food came cold and late and order was not correct

Food flat cold asked for extra sauce didn’t get any

Food arrived 1 hour after the order, When arrived the delivery bag was soaked as the drink had spilled over our food, I immediately said to to the delivery driver look at this, He said we’re short of drivers tonight, Complain to the restaurant!

all the food was flat cold, icecreams (soup) were warmer than the burgers :/

You are lucky if your order is correct from here and it's a miracle if its hot but due to a 4yr old who loves happy meals I find myself returning time after time

So wanted the cheese in my burger not the cheese sauce, so hot absolutely no cheese. Didn’t want sauce in my daughter wrap, so they provided a wrap without sauce and bacon, once again absolutely no dips in the order.

Avoid this McDonald's drive through like the plague. I have visited here many times, each time hoping it has improved and not once had anything been prepared or available. Every driver going through is made to wait in the carpark for a considerable amount of time while they prioritise the deliveroo and just eat drivers. Ordering in is still a long wait but nothing compared to the drive thru

Driver couldnt find us and had to walk to find him food cold

To be honest this was the first time all items were perfect and as ordered delivered fast and hot as if we were in the restaurant, thank you and appreciated.

useless half the food order not even in the bag no straws how dumd are the staff that work there seriously it's literally every order

freezing food missing items wrong studd sent

My order was missing items as it always is but it’s the closest McDonald’s and I keep hoping one of these days they will get it right.

Ordered a philly burger meal!!! No burger, what a joke! waited 30 minutes longer than the original time stated! Mcdonalds never send the correct things, and always miss the sauce off too! Waste of my time!!!

Delivery great. Unfortunately forgot the syrup for the pancakes and any types of dips, again.

completly wrong order delivered

my order never arrived after telling me it has been deliverd i conteacted mcdonalds and they had the order waiting but no one came to pick it up

I did not get my icecream I got an extra coke

Good was cold and my drinks was flat and was leaking all over the bag and didn’t get my source

My order ready quick but give me very dirty tray look like use before me lots different customers…dry coffee, oil, ketchup presented ..so disgusting…zero hygienic …around 5am I arrived nobody the restaurant but very dirty floors , toilett…

Absolutely rubbish service sent one frozen mango and pineapple and other wasn't was like juice! can't ever seem to get orders right what are u actually employing at McDonald's Hunslet absolute jokes!

The food just isn’t the same as other McDonald’s, bland

Was told it would be here for 17:20-17:40 turned up at 18.00 and food was cold! Had to throw away and make something not happy at all

all food that was meant to be hot was cold.

Food was freezing cold when it arrived. Chips were hard and stale.

I don't usually have any trouble ordering from this store, but this time they managed to forget the Cheeseburger in a Cheeseburger Happy Meal...

washroom was unclean. And the staff was so rude

Missing burgers to a family bundle

Fully cold had to drive to find him

Food freezing and missing items

I've only been here for breakfast. Standards are still slipping & the branch seems increasingly overwhelmed by delivery orders. It can be very slow & I've had issues with oily food, errors, cold food & drinks. Place is kept clean but can be draughty.

Gave a normal Big Mac instead of a double one

Shouldn't be waiting nearly half an hour for a big mac and a happy meal

Delivery: Me and my family order from here often the delivery time is great usually taking only 30-35 minutes however the food often arrives cold, the burger(s) most the time have fallen apart (though that could be due to the delivery drivers through just eat and not necessarily the McDonald’s staffs fault) and we are missing things from our order 99% of the time and often have mislabel food (such as “no pickles” being on the wrong burger)

Burgers had fallen apart in the box and We we’re missing parts of the order, this happens almost every time we order from here, delivery time is great.

First driver who read the notes 😀 thank you very much

Nothing fast food about this McDonald's. Just shy of 20 minutes wait for food for an almost empty restaurant. Plenty of delivery drivers came and went though so it's clear to see where the priority is now.

Most of food was missing and what I did get it was freezing cold

Fires where stone cold and the burger had completely fallen apart in the box

None of the order came it keeps happening delivery driver parks down the street then drives off

my food didn’t even show up it’s the next day and i still haven’t heard anything about it i want either the food to come back or a refund

The food was cold the chocolate milkshake had no chocolate in no flavour at all and burger came completely plain

food was delivered to wrong address, even though address on account was correct. delivery person called and I told them he was 10 mins away...when food arrived was 35 mins late, it was fairly cold and the dips were missing. this is the second time my order has been sent to the wrong address.

waited ages for food and come cold with items missing

Went to the wrong street and left the food on the door step had to walk around in the rain to the next street to collect, everything was old and bags where wet

mc chicken burger was hard, the guy who delivered my order was nice n friendly

both lots of fries missing from order

ordered latte got Americano but empty driver spilled it only about an inch in cup

Missing one burger missing sauce missing milkshake cold chips

Chips were really cold, no sauce for selects.

Ordered a few times from here now and each time something has been missing or full orders haven't arrived it's a joke and will not be ordering from here

This McDonalds is an absolute disgrace, I travel for work and eat at plenty of maccys, unfortunately this is my local one. Wait times for a simple burger/chips/drink meal is just ridiculous, the place can be completely empty or packed out and you'll still be waiting 20+ mins. There's a good chance the self service machine won't give you a receipt because it's out of paper, and if you order more than 1 meal you'll probably have something missing from your order Staff seem more focused on laughing and joking about than actually working, upper management might want to take notice.

delivery was wrong I have a six year old devastated because her milk shake was wrong and she has an allergy to strawberry

the orders are never correct, very bad service

someone going wild with salt im all for seasoning but amount of salt on burger station worrying tbh

A member of staff contaminated my burger as it reeked of body oder,,so I didnt eat any of that food ordered,,plus the food looked terrible and there was a patty missing in the double Bigmac. Just Eat, I have been to the FSA and Mcdonalds.

Asked for a iced smoothie, got liquid with some ice cubes thrown in, all food was cold, selects tasted like been sat around for hours, absolutely disgusting.

Food as everywhere in McDonald's staff was friendly

Bag had been tampered with half of order missing.

Rubbish service if items arnt missing food out doesn't turn up at all and claims to be delivered

the chickens nuggets in the happy meals where soggy the drinks where flat Coca-Cola very unhappy will never order again

yh this driver keeps your food warm Stella delivery

Shocking service! Placed order on app and waited in car for it to be brought out. Waited 25 mins before going into restaurant and asking where order was. Was ignored before someone decided to ask if they could help. Told me order had only just come on screen. Asked for money back but was told to ask for refund on app. Nowhere on app is there an option for this. Rude staff and even ruder manager!

It was 20 mins later freezing cold and cost £3.99 delivery I think it disgusting the riders don’t know where they are going

The driver delivered to the wrong was saying he was at itvwhen he wasnt another company rang my number from his phone luckily she knew where my company was not happy with the delivery absolutely shocking

It's a McDonald's, you know what to expect, not bad and plenty of parking

Mayo chicken Big Mac and a chips missing

Bit untidy the restaurant, but otherwise ok.

food was cold, didn’t bring my melons, went to wrong address

Missing one quarter pounder with cheese burger..... Always something missing never refunded!

no dips / sauced for nuggets :-(

Excellent hot food ,polite driver

So my order was del but cold and the courier wouldn't believe it was my address had to show him the plaque on my wall to confirm my address which is disgusting. Don't think I will be ordering from McDonalds again and why are there no condiments

Lean to check your bags just eat drivers, got my 3 drinks , but all the food I got was 5 ketchup, luke warm chicken nuggets and cold fries, i ordered £35 worth of food to be left with £8 food to be delivered. Just eat is useless as they provide no help just a automated system