The best restaurants serving British food in South Wales

Very interesting little place, large garden and smoking area with heaters, variety of music too. Staff are generally nice and welcoming

Terrible Customer Service – Zero Compassion or Communication! I booked a stay at the Beaufort Hotel through Booking.com but was unable to attend due to my partner unexpectedly going into labor. Obviously, this was an urgent and unforeseen situation. We contacted the hotel immediately to explain and request either a refund or to reschedule our stay, fully understanding that these things happen. However, the hotel's response has been utterly disappointing. Despite calling numerous times, we were constantly promised that someone would "call us back" — yet no one ever did. It’s now been weeks, and not a single follow-up. They have completely ignored multiple emails and requests through Booking.com as well. The complete lack of communication and empathy is appalling, especially considering the situation. We weren’t asking for anything unreasonable — just some basic customer service and decency. Clearly, they’re only interested in taking your money, and once they have it, don’t expect any help if something goes wrong. I strongly advise against booking with the Beaufort Hotel. Their customer service is non-existent, and they have shown zero compassion in handling our situation. Would give zero stars if I could. Avoid!

The worse e experience that I had in a coffee shop latly by far. So slow 🐌.I waited 20 minutes to get a coffee with 5 customers infront of mee

Just called in for a bacon roll and a bacon and sausage roll terrible bacon all fat and under cooked sausage was crisp and burnt definitely reheated never again disgusting food place as gone down hill shame really as it used to do good food I wouldn't recommend it no more

All the food was cold and only half of the salad was on the chicken burger.

popped in because Dylan Thomas drank here. Beer was a bit ordinary, service good had a good atmosphere, there was a band and plenty of seating.

I've not had pub food like this for a very,very long time! It was absolutely gorgeous!! We had 2 meals during our stay....the staff were lovely, really friendly and helpful. The food was simply delicious!!! Could not fault a thing!!! Definitely recommend a visit!!!

no salad with one of the kababs

What an absolute shame the quality in food & service has dropped off an edge of a cliff!! This honestly used to be the go to place down the mumbles for our family special occasions but after our recent visit for a birthday meal I’m afraid it’s gone to the dogs!! Food was below average the only enjoyable part were the mussels but you don’t get many for your buck! You get better service in McDonald’s than we did along with other tables that were as shocked as us of the poor service & quality, what topped it of was the fact the £30+ bottles of white wine were handed to us warm with no ice buckets the simplest of things!! Not once during our meal did any server pop by & ask if everything was ok! Bring back the old Castellamare, I think the new owners/management are relying on location rather than the fundamentals of any restaurant look after your customers & they’ll look after you especially during off-peak times! I’m genuinely saddened by the downfall of what used to be an enjoyable experience :(

Food was beautiful tonight, 16 of us and all meals were spot on! Also all meals came together, staff were fab! Gemma sang happy birthday out of tone though hahaha great night. Thank you

Lovely meal and environment, our waiter Rob was fab and very accommodating for our large booking. Would come here again!

Me & my nan have been coming here for years, the food and service has always been leagues above the one in Sarn. My last review of this place was 4 years ago which was 5* but unfortunately my experience this time has changed entirely. Fortunately the food is still lovely! This review is about a member of staff who ruined our experience on the 6th November 2024. We walked in, were greeted by a male with dark hair & glasses who I later found out is called Nathan. I said earlier we were greeted, that’s giving too much credit. We were grunted at when I told him the name on the booking without looking up from his screen, handed menus and left to our own devices from there. We’d booked to sit in the bar as we like it in there, it’s quiet and secluded. The only free table at the bar was dirty so we went back to him and asked him if he could please arrange for that to be sorted. He walks over 5 mins later with a cloth and a bottle of spray with a look on his face of pure irritation that we’d asked, doesn’t look at any of us standing up waiting. We apologised to him for the awkwardness and offered him to sit somewhere else instead if this seat was inconvenient to which he completely ignored us. He wiped one table and cleared the plates, then walked off without a word even though the table next to it was also dirty, cutlery on the floor, ketchup splashes on the communal bench seat etc. He didn’t tell us he’d finished and wasn’t coming back, so we continued to stand up looking like idiots and feeling humiliated. After we realised he wasn’t coming back and was sat back down at his reception area seat, we resigned ourself to sitting down at the table that was too small for 3 people. When we went up to order at the bar, the barmaid who had brown hair I’m relieved to say was absolutely lovely. She took our orders no problem and even offered to bring our drinks to the table which she needn’t have done because we were at the bar so could’ve quite easily taken them ourselves but she insisted. When she brought our drinks over she was so bubbly we decided to tell her about our previous incident with the other member of staff. Whilst talking to us she cleaned the table next to us so we didn’t have to look at that without asking her to, she also polished ours again so it wasn’t sticky. She was very apologetic about Nathan but didn’t seem at all surprised at what we said about him, take from that what you will. We asked if we could put in a complaint about him to a manager (something I’ve never once done before) but to our avail, she advised us he was the deputy manager on shift that night so we didn’t bother. Other than all of that, the food was once again great quality, but I must say, I came the week before with other people and there was a lovely blonde girl manager that time who was smiley and attentive and has a wonderful way with customers. I didn’t recognise this Nathan but I highly suggest you rethink his position as manager because if he’s front of house next time we frequent, I doubt we’ll come again and you’ll more than likely lose a lot more custom with his utter lack of manners and politeness being a customers first impression.

Very disappointed with meal,my steak was very chewy so couldn't eat it and the salad bar was also very poor.The bar stools were so dangerous they were rocking back and forth and felt ready to collapse and the table we sat on was not the cleanest and the back of the long bench was moving freely and grimy .I will not and would not recommend eating here .The staff i have to say are lovely.So come on whoever owns harvesters you seriously need to up your game .

Service was good, can't fault that. The food wasn't particularly great at all. When you order belly pork you expect a piece of nicely roasted pork with the fat cooked well, with crisp crackling. For the second time now, we were given a piece of puffed up unsalted pork scratching, of the type you buy in a pack. Nobody, I repeat nobody ordering belly pork wants that. We want real crackling. The fact that this is the second time we've had this indicates that the chef thinks this is acceptable, its not. Please remove it from the dish and give real crackling with the pork. Cheers.

Can’t thank the staff here enough, they like to go above and beyond for their customers, they are always very friendly and helpful I can’t thank them enough for making my stay so comfortable. The food is reasonably priced and good portion too. The room was very clean and the beds are super comfy!! Will defo be back again, thank you again for the excellent service!!