Delivery
Pickup
Outdoor
The best restaurants serving British food in Edinburgh and Lothian
560 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1771 Opinions in 4 websites
We were just so disappointed last night - 01/03/2024. We had family staying and booked a table for Friday eve. 4 adults and a baby. First, there's no one to greet you on arrival and show you where your table is anymore. We went and searched for it ourselves, found our name and time on the table. Fine, but then there was no highchair ready at the table on arrival despite requesting it when we booked the table. The bar was really busy, so instead of queuing to order our food and drink, we ordered through the QR Code/ app. Drinks then took ages to arrive. So did the food. Portion sizes were measly! Not enough scampi and not enough chips on all our plates. Chips also didn't taste of anything at all, just frozen rubbish. We had also ordered a side of roasted vegetables which was embarassingly small for the money. Burgers were just really average too - they used to do some amazing crispy buttermilk chicken burgers but seems they've scrapped them sadly. One of us had upgraded to (and we paid extra for) sweet potato fries but received normal chips by mistake. We told the waitress and then had to remind them several times about the sweet potato fries we had actually ordered, and by the time they arrived nearly 1/2 hour later, we'd all obviously finished our meal by then! Just rubbish service. They were not quick enough - sweet potato fries really don't take even 5 mins in the fryer! No excuse for it, and clearly no thought for the customer experience. I can appreciate they are busy (and clearly understaffed) but if there's a problem with someone's meal, a good pub restaurant would remedy the issue asap! Safe to say - glad we didn't leave a tip! Also weird that the app asks you to tip upon payment before you even get any service/ your food! Very strange. I'm all for supporting local but it was rubbish last night and we definitely won't be returning. It used to be good and now it's awful. Understaffed and no one seems to care about the customers. Maybe it was just an unfortunate Friday night rush but still, could do a lot better.
2327 Opinions in 4 websites
Only been a few times but have never been disappointed. Most recent visit was for a Sunday roast (which was as good as the last time we had it). Staff were fantastic as always and made sure we were well fed and watered. Will definitely be back 😍
632 Opinions in 2 websites
****please read if you are considering booking this hotel**** I stayed here about a week ago when visiting the absolutely beautiful city of Edinburgh. Although I was amazed at the awe of this city after visiting for the first time, it was an incredible buzzkill staying at this hotel. I am typically a person who goes out of my way to give only positive feedback and give people a lot of grace (especially these days), the lack of professionalism and straight up anger I received from Jack was easily one of the most confrontational and to simply put it, mean individuals I have ever spoken with. My cousin needed shampoo to which he said he didn’t have any and proceeded to type on the computer screen, completely dismissing such a basic request. We are incredibly kind human beings and were completely confused as to why he was so rude off the bat, even using rude to explain his disposition is an understatement. He proceeded to be extremely aggressive and refused to give me a managers contact information and I am actually even questioning if Jack is his real name. In a world where everyone is recorded, I really wish I had recorded this interaction for it was so terrible and unnecessary that I have to speak up for I hope no one gets treated the way we did, in or even outside the hotel. I will say however that Adam was absolutely kind and was the complete opposite energy we received from Jack. The hotel itself wasn’t managed the best, was a bit tired, but was sufficient enough for our stay for a couple of nights and wasn’t worth complaining over. However, Jack should never be working in a service industry let alone speaking to people the way he did to us even outside of the hotel doors. His aggressiveness was beyond mean, exceeded rude, but made both my cousin and myself extremely uncomfortable speaking to us in almost a threatening manner.
625 Opinions in 2 websites
The Bothy is both charming and comfortable, especially for a restaurant paired with a quaint hotel (The Murrayfield). Kyla and the restaurant staff were exceptionally accommodating and welcoming in every way. We genuinely felt like family, not customers. Well done!