The best restaurants serving British food in South West

I have been using this chip shop for some time but have noticed the standards drop both in food and service. On Thursday 8th August I ordered fish and chips (x2) and paid £10 cash. I was told it would be 10 mins so I popped next door to the Arms for a drink and when I returned 20 mins later the guy behind the counter (I have not seen him before)said he had forgotten to cook my food!?! Rather than wait I just asked for my money back and he said abruptly “we don’t do refunds” ... after another request he just turned out his pocket and promptly slammed my £10 on the counter and said “don’t ever come back” ! To say I was gonna smacked was an understatement ... as if I was ever going back ! I can only imagine he is the new owner (good luck) as the previous guy was very friendly ... I would avoid this place like the plague ... apparently I’m not the only one with a bad experience ...

Bad customer care. No one came to table to collect dirty plates ask about pudding orders. Only to be told after waiting 40minutes to be told kitchen shut bar shutting soon at 9.10pm

Great food and service, good prices, easy to park and convenient location.

Says it was open till 8pm went to get food at 7pm and it wasn't even open looked like it hadn't even been open this evening. This is terrible if you say you are open then open or change the opening times.

Don’t bother. The company aren’t interested - look at the number of poor reviews. I ordered Signature Burger which came with a packet of salt crisps, for £14.99. I read the menu but it didn’t register that they might actually mean crisps not chips! The staff answer was ‘it’s on the menu’. It was an entirely average burger! Burger King is better in all respects. I made an error, I won’t do so twice.

I am here with my family and we have had a really good time and the waitresses are really good the food is really good as well as the drinks. The chairs are comfortable and the plants are nice

Before I write this I just want to say that I never complain in restaurants, and have never written a bad review. But my meal was bad. And the service poor. I ordered nachos for £8 and what I received was a bowl of classic Doritos with shop bought sauce, and not very nice cheese. I politely asked to have something else, even just chips, instead as I could not eat it and felt very disappointed with what it was. I was not expecting the response. The man at the desk (assuming he is the owner) told me nobody had complained before so I could not have anything else unless I paid for it. He argued with me and made me feel very small, and treated me terribly. So terribly I began to cry for the first time ever in a restaurant because of his terrible customer service. He did not seem to care that he had upset me, and talked to me in a rude manner. I do not recommend, and would advise to avoid. Rude service, as I left upset I could hear him moan about me to another member of staff. Anywhere else would have refunded us, but not here.

Went for lunch today with mum and I had a fry up of course cooked by the lovely simon,vest breakfast ever I don't have a fry up anywhere else but here cuz uts lovely,mum had jacket potatoe and said that was lovely too hats off to the chef he's amazing

The pie & chips was really good and it was so lovely to sit in the sunshine on the pier with the food. We chose a bench that wasn’t near any food establishments so that we weren’t swooped by seagulls. Unfortunately the vinegar didn’t taste of much - it seemed like it had been watered down.

The restaurant was empty, nobody at the counter for service. Waited for staff to arrive. Ordered two big breakfasts. The breakfasts were cold, sausages kept warmish, over cooked, hash browns dried out, black pudding dried out, tiny tomato or half of one, beans Luke warm, bacon tasty but looked raw, eggs the only thing fresh. Plus 2 mugs of tea. £18 for appaling food, they won't get our service again, awful. Asda should be ashamed serving it, never mind charging for it as well

This is part of Rudd's Hotel - but they try and keep the reviews separate - with good reason. Lulworth Cove is beautiful. The pretty courtyard to the hotel looked a great spot for lunch and the menu looked perfect. We arrived at 12:45 and went to the hotel bar to collect menus and order. We ordered drinks but were told they had just taken a big food order and were waiting for some deliveries and would take our order in 10 or 15 minutes. When we went back later we were told the owner/chef was expecting a delivery of wood and they wouldn't come until he paid them hence a further delay. "It's like Fawlty Towers here" said the girl behind the bar. At 1:15 they announced that they were now taking lunch orders. We ordered Calamari and chips for my daughter, moules mariniere and chips for my son, a crab sandwich on brown with halloumi fries for my wife and seafood paella for me. Total cost £64.50. We were told we would be called to the window of the kitchen when the food was ready. In the meantime I went to the loo - a trip I would only recommend in the most urgent of circumstances. They didn't have brown bread (my wife won't eat white). As he pushed to polystyrene boxes of food through the window to me the chef explained that they didn't have halloumi fries so he had put in some spring rolls instead. The calamari was inedible. As I said to the chef - they could have been used as weapons in martial arts they batter was so hard. We also failed to detect any squid, The seafood paella was also inedible. They had lined the polystyrene box with tin foil because it was swimming with liquid. It was also bland and just awful. I complained to the chef who offered to refund the money for the paella - £15. I would have argued and demanded a full refund - but we were on holiday and it doesn't take much to embarrass an 11 and 12 year old - so I let it go. The girl who took our order came and put the refund back to my card. I have just got back home and checked my account and instead of refunding me £15 they charged me another £15. You couldn't make it up.

Scruffy, dirty and run down. Not quite sure if Im describing the pub or the bar staff. Both. We thought we'd give this place a chance under new management. What a mistake, it's got worse! First round - served 4 drinks without a single word from the bar staff. Asked for a large wine but not possible. No explanation why not. 2nd round - needed the glasses back from the 1st round so that they could be re-used as they didn't have enough. There were only 4 other people in the place. It smelt. It was scruffy and run down. It was so bad it was funny. Wont be going back.

Insanely rude staff. Asked for some sauce on my chips and got told I should have asked during ordering my food and had no intention of giving me any. Only after I commented back at him, did he give me some mayo, but immaturely gave me the most minimal amount and walked off.

Turned up here around 6pm before a performance on the off-chance they may have a table, was advised by who appeared to be the maitre d’ (she carried a highly important-looking radio in her back pocket) that there’d be a table in what was a roped off semi-formal dining area around 6:15pm and suggested we sat at the bar to wait, she promptly brought over some menus… so far so good. We did this. Then 6:15pm came and went, no update, 6:20pm came and went, 6:25pm passed... no communication from the maitre d’ who stood expressionless at the restaurant desk, uninterested in any customers (even those WITH reservation were simply pointed in the vague direction of their assigned table. At 6:30pm, as we noticed that even those sat in the restaurant area were still having to order at the bar, we tried unsuccessfully to get the maitre d's attention - she continued to alternately stare motionless into the middle distance and texting on her phone. We eventually went up to the bar, just as other customers in the dining area were doing, and placed our own order to eat in the bar area - no one, neither the maitre d’ who by now was watching my OH order - or the bar staff who took the order and bar table number said this wasn’t possible. Our meal which was totally unremarkable eventually arrived at 19:10. Over an hour after we arrived, and 40 minutes after we placed our order. No apology. The Maitre d’ continued to walk around looking miserable and unapproachable. Don’t use this place. Disorganised and not interested in its customers.