The Olive Tree in Christchurch - Phone Number, Reservations, Reviews

I am here with my family and we have had a really good time and the waitresses are really good the food is really good as well as the drinks. The chairs are comfortable and the plants are nice

Formerly The Olive Tree. The Navigator (Pub & Dining) is located at Bournemouth Airport on the “airside” for the exclusive use of passengers having cleared security. Having undergone a substantial refurbishment this venue is a fairly pleasant place to try & relax pre-flight. Well stocked bar. Extensive menù. Expect to pay airport prices. I have not eaten here, (only drank tea & coffee), so cannot comment on the quality of the food, but looking at meals served to other customers they appeared reasonably presented. Tables & chairs of various designs are reasonably well spaced, along with leather-style 2 seater settees. Numerous large potted plants/trees along with other decor soften the area somewhat. Staff pleasant & helpful. Good service. All clean & tidy. Large wall mounted flat screen TV’s. Toilets are shared airport facilities (not controlled by this establishment) so take them as found.

Almorzamos aquí antes de nuestro vuelo. Tuve una hamburguesa sin sabor de mala calidad y astillas grasientas realmente desagradables. Mi esposo tenía lo mismo. También tomé un café, que no estaba tan mal y mi esposo tomó una cerveza, que dijo que era buena. Me enferma viajar, así que comer comida grasosa antes del vuelo no fue genial. Tampoco era comida barata. La próxima vez solo tomaré un café y compraré algunos sándwiches de los herreros para comer en el vuelo.

El sábado 24 de agosto y estábamos en la sala de embarque del aeropuerto de Bournemouth. No había señales de este bar / restaurante, está cerrado. Te ha sido reemplazado The Navigator.

I cannot underline exactly how atrocious the quality of food is here. They may be experimenting with a new concept - some places have Triple-Cooked Chips, these are clearly One-Third-Cooked-Chips, anaemic, tasteless, just vile. Absolute rip-off too. Avoid at all costs, much preferable to go in the equally-ripping-off WH Smith and get a meal deal... at least that would be partially edible. Disgusting is far too generous an assessment.

I visited The Navigator on 2nd June with my wife and son for lunch before our flight. I ordered a burger which to be honest can only be described as vile, it cost around £12 and it was evidently heavily processed rubbish. I took one small bite and there were hard lumps of gristile in it. My sons mashed potato was of the powdered variety, it was definitely not real potato and looked/tasted like Smash. My wife and I ordered a side of carrots and broccoli and again the broccoli had gone off, it was brown and wilted around edges. I’m not normally one to complain but this place sold me terrible food for a ridiculous price and I feel it is a disgrace. If you are going to charge top dollar at the very least serve decent food. Powdered potato, wilted broccoli and burgers with bone for £40, what a bargain.

Now called The Navigator. Change of name didn’t help! Just had yesterday’s chips served to me. Disgraceful, looked awful, tasted awful. Sent them back. I’ll eat before I get here next time.

Having read some of the reviews I wasn’t expecting much but was very pleasantly surprised. One of us had the traditional breakfast. Others had the toasted sandwich. I had the chill jacket potato. The food arrived quickly and was tasty. The staff taking orders are very friendly and pleasant.

Really surprised how good the breakfast was, both of us really enjoyed it. Was expecting to be ripped off but pleasantly surprised.

The olive tree have a captive audience and clearly despite many negative reviews and have no impetus to change. Over priced food, poor service and bitter coffee is what you will be served! Be like Paddington bear and bring your own food!

From the menu it may look good to have breakfast before an early flight at £7.95. Specially is you take into consideration that food at the airport are usually overpriced. But this one is not worth it. Is a lame breakfast consisting of a sorry Cumberland sausage smaller than a fish finger. a slice of bacon , and small cooked tomato, an egg and beans. All that could easily fit in a cereal bowl, the quality and quantity is not there. I wouldn't mind to pay a bit more as far as the portion are of a reasonable size.

Great Staff friendly very efficient Breakfast was ok it was mostly and hot on a hot plate Didn’t expect chips (wedges) on a traditional breakfast! Of course it was over priced but what do you expect with only one flight going out and they probably pay a fortune to the airport for being there! But the state of the seats if unacceptable (See image) badly stained! Disgusting!!

We decided we would get breakfast at the airport as we had an early flight. Didn’t read reviews until it was too late- there is nowhere else as the airport. Drinks are fine, just outrageously expensive. The food is terrible (pancakes and cooked breakfast). Not a good start to the holiday. Don’t turn up hungry!

Ordered breakfast before a flight. Awfully long wait just to even order to then proceed to find out it was ridiculously expensive. When receiving our food we got scrambled eggs instead of fried (not a massive issue I know) but when questioning the waiter he shrugged his shoulders and said ‘I don’t know’ and walked off. Unbelievable.

This is the worst battered fish I have EVER had. Apparently it's supposed to be a light golden homemade beer batter. It is burnt on the outside raw on the inside and the oil tastes rancid. Be warned

When you no real choice of where to eat, I suppose you should not expect too much.but you should your food still be of a good standard. the olive tree food not really up to scratch. just yo be warm would help.

WHS was sold out of sandwiches so we looked at the Olive Tree takeaway selection. Not only were the ingredients not shown but there wasn’t even a basic description of what each sandwich was. There were a couple of shelf tags but no way to tell what was what.

We had a breakfast in the early hours of the morning, the breakfast was hot,well presented,we didn’t have to wait long for it, it wasn’t huge but enough to tied you over for a few hours.

06.00, hungry. I'd eaten at the "pub" at Bournemouth airport previously and not happy with that, so ate at the little café this time. Really nice.

I visited The Olive Tree in August last year and gave a one star review. I visited again on June 29th with very little expectation, but, was pleasantly surprised. There were 4 or 5 members of staff behind the bar, all working extremely hard. Theft were all very friendly and efficient in doing their job. The long queues that I have experienced in the past weren't allowed to develop due to the efforts of the staff behind the bar. We ordered food which arrived promptly. The chips were tasty, but, my burger wasn't particularly hot. I would definitely use The Olive Tree again based on this experience.

Presented my traveller card which states you get 25% off food and drink only to be told you have to buy a meal as well as a drink to get the discount. Very misleading on the app. Eat and drink before you get here as they will not honour the offer and they know they’ve got you once you’re through security!

Ser el único lugar de comida aparte de una pequeña cafetería en el aeropuerto que se sirve comida decente lo suficiente, al menos en el mismo nivel como weatherpoons. Bueno no, simple y sencilla es terrible. Pero cada vez que vuele desde Bournemouth siempre al menos algo desde aquí no había mucho donde elegir. Esta fue la primera vez que desayunamos allí y era horrible. Bacon estaba frío, cálido y alubias como los huevos, así que no eran ni siquiera hecha! Mi señora terminó enviando mandarlos de vuelta ya que eran tan poco hecha! Que eran una de las primeras personas a pedido ya que acababa de abrir. Les recomiendo ir a la cafetería en el medio y conseguir una baguette y un café tocino por 7 libras! Tengo que decir que he tenido una hamburguesa aquí antes y era lo suficientemente decente, de ahí le pongo 2 estrellas no 1!

Obviously a captive audience in an airport so without any other food outlets (other than a coffee bar that we spotted after or WHSmith) we had no choice. Ordered 2 breakfasts one meat breakfast with fried eggs and one veggie breakfast minus the roasted peppers and tomato (I know, I’m fussy) when it came out the meat one had scrambled egg (not fried as requested) with toast that was bread on the top and toast on the bottom and I’m not talking either side of the bread I’m talking as if you drew a line across it or popped it in the toaster with one half hanging out. The veggie breakfast (including the peppers I asked to be left off) came without toast (my fault for not understanding the menu properly, but who serves breakfast without toast?) the waiter said ‘do you want toast’ I said ‘yes please’ I took this to mean he was getting me some, never came back. The beans were cold, and not been sitting for a minute cold like hadn’t been heated cold. The eggs were snotty. Looked around for someone to talk to about my disappointment but there was now a queue as long as my arm at the bar and no one else in sight. Eventually when I told the same guy who had offered me toast how awful it was he just smiled and cleared my plates. For the price of that breakfast I think it was an absolute joke. Would have waited to talk the manager but I think I would have missed my flight. Confused at how over run they were as well, surely they are used to the patterns of busy trade times it’s the only eatery in the airport for goodness sake (after security).......maybe they hadn’t checked the flight times when making the rota. Can not deny that the staff were polite and the ordering process was fine (apart from getting both the meals wrong) coffee came out quickly. Colour me unimpressed!!

Horrible dirty overcrowded place. Long queues and overworked staff. Shame it is the only place to eat at this airport. Next time I will bring my own food. Give it a miss if you can.

Nos ha haveave aquí muchas veces y siempre tuve que dar una crítica negativa

La comida como te esperas, es bastante sencillo y bastante soso, pero lo que era atroz fue cuando visité el lavabo había un miembro del personal de la Olive Tree (si no quieres ir a los inocentes injustamente empañó) - Feria de pelo, lad youngish que hizo en una cabina para hacer su negocio y salido sin lavar sus manos. Yo le observaba y él iba a recoger un plato de comida y rápidamente lo llevarán a una mesa de clientes. Me informaron de un "director" de este, pero tenía que salir de mi vuelo. De alguna manera me dio la impresión de no se dice nada o hecho! Asqueroso!

I was surprised to read the reviews on here as we had a completely different experience! We flew to Malaga on a Thursday afternoon and stopped at at he Olive Tree for lunch before our flight, there was plenty of seating, service was quick and the guy behind the counter could not have been more helpful, the food was served quickly and was lovely as was the drinks (prosecco) it was the perfect start to our holiday and certainly stress free for us!

Lo verdaderamente horrible lugar, terrible servicio al cliente y personal miserable que parecía no se preocupan. Ahora, no sé cómo este personal son tratados y si es un problema de gestión o línea de frente, pero es un desastre. Volé el domingo de Pascua y la cola durante unos 20 minutos, llegamos a la barra y se le informó de que había dejado de tomar pedidos. Sin aviso en el mostrador sobre este que habría ayudado un poco, la razón que nos dieron es que había dos vuelos salir al mismo tiempo! ! ! Mal atendida, poca comunicación y aún peor era la actitud no podría importar menos. Después de haber recibido un excelente servicio al cliente en vacaciones por el personal, que son probablemente pagamos mucho menos que aquellos en el aeropuerto es una verdadera decepción que algunos establecimientos aquí sólo podemos hacerlo bien y parece que no tienen intenciones de hacerlo. Dar la franquicia a alguien que no importaba.

This place is quite simply awful, the queue was virtually back to the duty free shop, 25 minute wait just to purchase a drink, with only 2 staff working for 4 flights departing! Not a great start to the holiday!

Bournemouth / Hurn airport is a great opportunity for a franchise - a steady flow of passengers who have the start of their holiday money to spend - all that is asked for is a decent standard of food - just offer the site to...

Been here before so knew what to expect....slow service, long wait,poor quality over priced food and miserable staff. Only ate here because of on other choice.

The service was very slow here considering they must know when the flights will be leaving, and although the coffee was good we thought the cooked food left a lot to be desired. I had the breakfast bun which was a sweet soft burger bun with one egg, one sausage and one rasher of bacon for £6.25. I was ill when I got to my destination but I can’t pin it on this breakfast.

Bournemouth airports only bar and restaurant... Frankly if there was other options it would have closed many years ago. Yes friendly staff but slow service and poor quality food. Think less than a Weatherspoons restaurant but priced like a top Michelin restaurant.

Top tip: eat before you get to the airport! We were at Bournemouth Airport for an early flight and stopped...

Two of us had a cooked veggie breakfast at about 6.30am. Though coffees were a bit luke warm, the cooked...

Tenía un capuchino aquí con sólo dos personas delante de mí. Todavía tardó 15 minutos en llegar la bebida que cuesta £2, 90 y sabía horrible. No podía beber porque estaba tan mal.

Estábamos muy hambrientos después de un comienzo muy temprano en coche del aeropuerto. Buena selección de comida y muy buen servicio. Disfrutamos de nuestro desayuno

I don’t have any great expectations of Airport catering but was still desperately disappointed. Actually the breakfast food was delivered...

Cola durante 20 minutos y luego nos dijeron que sería otro 20 minutos antes de la comida se cocinó. Habíamos permitido 3 / 4 horas para un almuerzo antes de nuestro vuelo a ser llamado, así que tuvimos que tomar un café - que tomó otros 5 minutos para preparar. Un caos detrás de la barra, personal llamando sólo ganas bebidas pedidos sobre una base aparentemente al azar. Veces para preparar la comida de forma diferente a los distintos clientes indicados. Pesadilla.

Pre flight breakfast as we had set off early. Only place to eat here so bit of trap. Service is slow as you have to queue at bar and order food and drinks from the just 2 staff.

We were flying from Bournmouth & decided to have a drink. People were queuing to get to the bar & it took 20 minutes to get served. Was this deliberate to ensure flyers could not have too many drinks before flying?

I arrived at 1.20pm on 24th August, after being up since 6.30am so was hungry. The menu sounded lovely especially the "fresh thick carved Wiltshire ham" with egg and chips.

We visited here in July 2016 and had an awful experience but forgot to write about, but when it was similar this July, I remembered!They have a weird system of ordering for drinks AND food (so no quick drink either) where one person takes the order and pays and one other person makes the drinks - this is a major problem because two people are serving an entire airport. The queue is slow moving and unless you are in the first 4 expect to wait about 20 minutes. The first time, we waited 30 min to order, then over that for our food which was not great when it came, and it was so delayed that I had to put the sausages and chips in a plastic bag for the plane?! This year, we took a picnic through and managed to order our drinks in ok time, buy doubled up in case. Sure enough, people started queuing and the same people had moved very little in the queue after 20 minutes. Far more comical to watch than be in it - but it is just SO ridiculous. Stansted for example, have 1000's of people and the pub there hires enough staff and gets the food out within 15-20 minutes.A shambles.

We fly from Bournemouth at least once a year and visit The Olive Tree every time we fly. The service has never been good, but, now it is appalling.We flew on August 3rd. Upon arrival, there was one man behind the bar with 180 people due to arrive for an impending flight. He was taking drink and food orders on his own and in spite of his best efforts, he was struggling to cope with the number of people who required service.Once the queue got to about ten people waiting, a girl strolled over to the bar and started to help. However, she didn't start to serve new people, she just thought that she would help the person who was already being served. This meant that the queue got even longer and at one point there where over 20 people waiting to be served.The bar/restaurant is seriously understaffed and the organisation is non-existent. If I was the manager, I would be seriously embarrassed to be in charge of such an outlet. If I was the owner of Bournemouth airport, I would be looking to bring in new caterers who can cope with a handful of flights a day.

DO NOT USE THIS PLACE. I was flying to Gran Canaries on 1st July with departure at 6:40, thought had plenty of time for a cooked breakfast for 2 (£22 with coffee) restaurant was about 10% full so thought no issues there, however despite lack of customers it too nearly 40 minutes for the food to arrive by which time they weer calling boarding !! therefore had to leave food barely touched, no apology from the staff or offer of refund due to wait, There was a group of 6 people on the table adjacent to us they also had to leave without eating or getting refund. No one available to complain to other than the serving staff who weren't interested. Never use again - over priced, poor service, no customer service whatsoever !!!! NEVER EVER EAT HERE AGAIN (NEVER GOT TO EAT HER ON THIS OCCASION EITHER FOR THAT MATTER)

If I could give this a minus star rating I would! To be yelled at by the bar staff that we aren't being served for at least an hr because they have been busy and needed a break simply isn't good enough when people are excited for the start of there holidays! The bar was a tip, so granted they've been busy..... but all 4 bar staff and chef having 'a fag' followed by lunch together is unacceptable! Then to be told it's my fault for turning up to the airport an hour early, and that they are short staffed..... I simply cannot believe how disgusting their attitudes are! A little tip/ suggestion for you at the olive tree bar.....1. The huge display at the entrance says food and drinks ALL DAY, commit to it or change the signage 2. Learn some manners, you can get away with most things in life if your basic people skills. 3. 5 people having a break together is laughable, your all adults, go one at a time or if your that special, go in pairs! 4. You work in an airport, with actual people, be polite. Judging the experience myself and 99% of the other reviews on this page.... you need to look for different staff to run the place! So my overall experience has been quite frankly.... one of the worse I've had!However, the blonde lady in duty free was nice. After I explained that it's not the travellers fault that your short staffed! Even still sat here I'm being glared at by the short brunette bar lady

Early flight from Bournemouth so thought would be good plan to have breakie at the airport. Big mistake !- took the inept staff 15 minutes to take the order (not at all busy) then sat waiting 20 minutes for my bacon butty, as the flight boarding call was announced. Asked one chap where is food who said its probably round the back and would have a look in a minute. He obviously forgot so managed to catch another staff member who had a better memory and checked on the progress of my bacon butty. She told me its not ready I would have to wait a little longer!! I pointed out I could have reared the pig , slaughtered and butchered it quicker than the time its taken them to stick it in the microwave and butter a bloody roll. I advised them to forget it and lost £5 into the bargain. What is even more irritating is the fact I could not find a feedback form any where on their website- tells a story perhaps?

We had breakfast here as our flight was too early to eat at the hotel. They clearly know the flight times yet don't staff the place adequately. A 35 minute wait for breakfast after ordering left us wolfing it down and rushing for the last call for our flight. The staff were busy, there just weren't enough of them. Tables were left uncleared for all our visit as food was brought out but empties not removed. Those running this place clearly have zero concern for customers, staff to cut the bone and they rely on sheer volume rather than return custom as once you've tried it you won't be back.

Took one look at the prices and decided to go with just a pot of tea!! Quite why these places have to charge such rudiculous prices is beyond me. Rip off Britain at it's very best. Best take your own food to the airport and do what we did and get a pot of tea between two!

Came with friends, we ordered separately but pretty much at the same time. Theirs came out fast and ours was still not out after 15 minutes so had to go enquire where the food was as our friends had already finished their meal. When ours did come the burger was covered In Heaps of mayo, after scraping that off the actual burger was stone cold inside so we took it back for a refund and got a sandwich meal deal at WHSmith for £4 - which looks 100% better than the olive trees toasted sandwiches for £8 so glad we didn't waste money there. The mezze platter was really gross, two dried bits of falafel some Tortilla chips, big pile of hummus, two bits of garlic ciabatta and tatziki - just not worth the money to be honest and not tasty at all. Such a disappointment. Service at the table was good though with staff coming up to clear plates straight away!

Visited here but only to have a drink as in the past we have suffered in ordering food.Nothing has changed by observing all around.We witnessed annoyed customers and one poor girl having to wait all tables..Not a staff issue... management upwards are to blame..They take your money quickly but that's where the quickly stops!!If you can avoid it do...if not make sure you have sufficient time to eat ahead of flight..

Got to agree with the other posts, not good service one barman and a waitress, first into the bar so no que, great and first to order so expected food quite quickly, my mistake, the bar filled up and everybody was getting their food before us, I complained to the waitress who said it would be out in a couple of ministers still no food ten minutes later so complained again this was told the ticked didn't get printed, right.I asked to ask the manager what he or she was going to do to put it right another ten minutes and food arrived, however they were still serving the same meals to others , I was told the manager would come and see me in a few minutes, twenty five minutes later and he never showed his face, disgrace or a coward you decide, however time to get on the plane now. Oh the meal it was so so.

My husband and I sat and waited patiently for our meals to be served. While we waiting we observed that there a number of uncleared and uncleaned tables left for some time in the area. We also noticed that groups of people were heading from their tables at different times to the serving counter to ask where their ordered meals were. There seemed to be an extremely limited number of staff working in the area and their method of working was what I would describe as chaotic and disorganised to say the least. When the food we ordered did eventually turn up (at least 30 minutes later), it turned out that there were no strawberries in the banana and strawberry porridge that I ordered. When I eventually flagged down a member of staff, they apologised and took my meal away. When they returned they said that did not have any strawberries, even though that is what I paid for. By the time this information was provided to me, my meal had gone cold and my husband and I were being called to the departure lounge. I had no time to eat my meal and as a result demanded a full refund of our bill. Luckily, our bill was refunded. However, because of the hold up in the restaurant, we had no time to enter the duty free shopping area and purchase what we wanted beforehand and found that we were up against the clock boarding our flights. What should have been a relaxing and pleasant beginning start to our holiday, was in actual fact a disappointing, stressful experience. I would also like to add that the menu was completely overpriced for what was provided!!

They take full advantage of their monopoly position. Not enough staff and badly organised. Why not setup two queues, clearly signed, one for food, one for drinks only?Strongly suggest you eat at home and buy a coffee from the coffee shop in the lounge.

If you like queuing then you will love this bar/cafe. You don't have to be a brain surgeon to work out when the bar might be busy, errr from about 1.5 to 2 hrs before flight departure so ONE member of staff serving and the rest washing up etc. Had to wait 20 mins to be served, buy you drink in duty free and drink away is my tip, bloody awful service. Not to mention the price of everything, outrageous.

Went in for breakfast on my way out, only one flight scheduled to leave, waited 25 mins for an omelette! Once it arrived I hardly had time to eat it. A few other people also waiting, nobody really cared when asked how long the food would be. If they had said there was a problem or a long wait at least I could have made a decision on where to order the food or not. Not a good attitude, also the coffee was pretty awful. I suggest you take your own food.

So the food came out quickly and hot - White toast arrived when I had ordered Brown but the worse thing was the mouldy tomato served on my plate - sadly the only choice when eating at the airport - standards need to improve

Bournemouth airport eatery.There is only 2 places to eat in the departure lounge this and another which when we go is always closed.Typical airport food and drinkNot that awe inspiring but OKWe always use it when we go on holiday,so enough said.Like any other,but without the rushStaff and food OkNothing Bad or good to say,its there,take it or leave itI always give a fair and honest review,but some you just cant get to excited byIts just an ok place to eat and drink,before you fly

A very quiet airport with two flights this afternoon, and a completely captive audience. Many of the items on the menu were now available, the food took 30minutes and clearly came from a microwave. Eat before you get past security.

I can't really comment on the food (as I didn't have any) but the coffee was great! I'm actually reviewing the Staff here. They really are superb and seriously went the extra mile for me. Too many bags, not enough hands, that sort of thing, not enough money! Anyway, they let me off the 40p I was short of as they could see I was desperate for a Coffee, they even took the money out of the tip tray to replenish the till, they then carried my tray over to my table for me, having stopped to get me sugar / milk along the way. Fantastic service, thank you..

This restaurant does have a monopoly at Bournemouth airport, so you either eat here or buy something from WH Smith. The food here is not bad, although quite pricey. We had breakfast. Bacon and eggs and a veggie breakfast. The veggie breakfast comes with roasted vegetables which is a bit strange having aubergine and pepper for breakfast, but no mushrooms!! There was a problem with the water/juice fridge not working so all the bottles were warm, but although we told the assistant they didn't take any action.

We arrived early for our flight so that we could eat a late lunch. The staff were friendly, service was fine and the food tasty. An hour later the place was overrun with travellers wanting to eat before taking tea time flights. I would recommend giving yourself a little extra time if you plan to eat before flying.

Flew form Bournemouth to Tenerife and were checked in etc by 5am. The Olive Tree is a typical airport 'pub' but at that time of morning with people in rush I felt they needed at least one more member of staff. The breakfast was reasonable and quite enjoyable.

The olive tree offers a typical new modern pub menu. For 4 of us it was just under £60. It was not fantastic, the service was lacking at the till point. To be honest the olive tree has a captive audience, apart from Whsmith there is no where else to eat or get a drink once you are airside. The food was ok but. Itching special for the price paid. You can get burgers, soup, chips, jacket potato, child, salad etc, it was a bit like a weathersooons just much, much more expensive.

Must admit, I am surprised at reading some of the reviews. Fairly early flight so breakfast was always going to be part of the itinerary. There wasn't any wait for the food, it was hot and tasted quite nice and cost was not expensive.Yes the cost is more expensive but it's an airport and no different to any other airport, you will pay more. Maybe I was just lucky but I would eat there again. If you have the time go and enjoy breakfast and the start of your holiday. Don't be so grumpy about it

Fifteen to twenty minute queue to be served. Waited 50 minutes for food (no delay mentioned when ordering ) Was told by a waiter that it would be with us "very soon" at which point I lost my cool and demanded to know how long exactly. So the waiter went away and the manager (?) came back with the cold half of the order and profuse apologies that the hot half (chicken wings) were all gone. Thanks to the manager who gave a full refund and a free carry-on sandwich for my wife, but the whole experience was completely unacceptable for a bar on the high street let alone in an airport lounge where your customers have limited timeframes.We left an hour and a half for a drink and a light meal. Apparently this is not enough for this establishment to even check that they have your choice in stock.

Average food, poor service.Ok, so there's probably an hour of nothing much going on, followed by an hour or two while a plane load of peckish passengers all order snacks at the same time. A challenge to many a cafe or restaurant. So how about injecting some good old-fashioned customer service & smiles? Two of the staff were almost at the point of arguing.As another reviewer suggests, we'll go next door to WHS next time.

Still not improved. Poor menu,revolting food and miserable staff. Next time I will be buying a sandwich from WH Smiths. At least it might be edible

na oběd se mi to zdálo nic moc, na ranní kávu, nebo nápoje a příjemné posezení v rozumném prostředí je to ok. Je dobře vidět na nástupy do letadla, tak můžete sedět do poslední chvilky.

Early flight so maybe we we thought service and food was good. A little wait to be served but food came within 15 mins of being ordered. 6 of us ordered in pairs and food came within mins of each other. Food was hot and good. The only gripe was the price of the jam at 75p for a small pot of jam is a complete rip off when you have paid £2.50 for toast & butter.

At first glance this looks a bit like a pub bar serving food . . . so potentially OK . . . but don't be fooled by appearances. This is possibly one of the worst eating experiences you're ever likely to suffer.We'd arrived at lunchtime. The place wasn't particularly busy so we ordered a latte, an americano with cream, a Caesar salad and a Felafel burger with fries. Not much to go wrong here, you'd think? We then went to look for a table. It was hard to find one that wasn't in the icy downdraught of the over-efficient air-con system. We eventually found a booth towards the back of restaurant but the seating was cracked, scuffed and difficult to get into if you wanted to face out into the restaurant rather than staring at the back wall. With hindsight, we should have cancelled the order and walked out then, but we were hungry. The latte was thin and watery; the Americano similar, served with an excessively large amount of cream which failed to disguise a taste that was both sour and bitter.After an inordinately long wait, we had to ask the waitress when we might expect to see our food order. Eventually it arrived. The Caesar salad was heavy on rather wet lettuce but little else. The felafel burger arrived in a dried-out bun with warm fries on a cold plate. The burger was more than averagely heavy on chilli and should have carried a warning. I managed to eat some of fries but the cold plate eventually drained the last of their warmth and they were sent back. I was promised a fresh portion but, after waiting another 15 minutes, nothing had arrived. By that time, having had my taste buds duffed-up by the chilli in the Felefel burger, I'd rather gone off the idea of chips.An insult to both ingredients and customers and an indigestible start to your holiday. This place really is total disgrace that should be closed down and handed over a capable contractor . . . Greggs or Subway would represent a distinct improvement. Costa or Pret a Manger would seem heavenly by comparison.

£30 for two breakfasts, 2 toast and 2 hot drinks. Took half an hour to arrive and the place didn't seem that busy. A captive audience suffering 'Rip Off Britain' at it's best.

We dined here before a flight to Mallorca. It was quite expensive, about £30 for two mains and two drinks but tin at an airport so was expected. It was really quiet so we were served quickly and our meals were out within twenty minutes from ordering. The staff were friendly too, the place itself was a typical pub style decor but was clean. It's really the only option if you want a hot meal due to the airport being fairly small. I would eat again for a pre flight snack.

Good Lord makes a grease spoon seem like heaven. The food waiter was very apologetic; well I suppose he’s had a lot of practice. Sums up the whole of Bournemouth air field, Long queues, under staff, overpriced, and extremely badly managed.

Eaten here several times actual full breakfast the best value for money option fresh good produce hot and sets you up for the day saving on buying airline's food place always clean staff friendly even at the earliest start to the day

Dawid (name on receipt) was so helpful, courteous and complimentary. We had to spend over 5 hours in the airport due to flight delay. Luckily, my granddaughter was able to go outside to smoke. We enjoyed croissants and cuppas for breakfast. Then toastie for lunch.

Unfortunately this is the only place for food or alcohol after security at Bournemouth Airport. Unless you're going to arrive 4 hours early for your flight, there really is no point joining the long queue to order food. The staff are useless, badly trained and appear to be lacking in any kind of common sense. They are not equipped to handle an influx of customers due to 2 flights taking off around the same time. Sadly, after queueing for 40 minutes to place an order, it was too late to have a proper meal, so a BLT sandwich it was. Had we known how useless the staff were then we would have got a bottle of water and a sandwich from the WHSmiths next door and spent the other 35 minutes watching the planes!

We ordered some chips and cheesy garlic bread for a pre flight snack, the chips were ok but the garlick bread was essentially melted cheese on bread, we asked for it to be crisped up and the results are, well no pre flight snack. Expensive for a poor attempt of a snack.

Food- was filling and delicious. The size of the chips were huge , so if u love ur chips u will love the placeAmbience- was warm with lovely olive & bamboo trees pub like feel and good music.For a shared starter ,3 mains and drinks the total was 33£ which was quite ok.

Sadly there is no choice at Bournemouth airport, suggestion is eat before you arrive. Conversely you can eat here if your delayed 5 hours (thanks RyanAir)...

In Bournemouth airport right now writing this because of cancellation and delayed flights the olive tree was used for food and drinks for those who have been waiting. A voucher which has to be spent all at once so ordering food and around 4 drinks at once along with crisps and nuts because they can't have you coming up again. Staff, non of them speak English well enough to understand what you ask for and one had the cheek to say we now have to work to 12 we were meant to finish at 9. Well sorry love my flight was meant to take off at 5 and the next isn't apparently till past midnight. So excuse me for having no sympathy. Chairs not comfortable at all the food was horrible I'd if asked for a discount but the money was deducted from the voucher.

Nice breakfast , yummy scrambled egg - quick service. Thank you, from 2 early birds, on the way to Ibiza.

All airports seem to have overpriced food, probably because they know they have a captive audience and there isn't a choice of places to eat.The English Breakfast was definitely average, didn't include toast, and one of the hash browns seemed like it had been re-heated.The high point was the service. The girl serving was very friendly, and even offered tap water as an alternative to the expensive bottled water.

I guess these places have a captive audience so they can charge what they like, but it is very, very overpriced for small portions of what is essentially pub grub.The biggest disappointment was the waiting time for food - 45 minutes at lunchtime. When I asked why, the reply was "because we're busy". As a restaurant (of sorts) what were they expecting at lunchtime? A lull in business? Get more staff and train them how to cook food properly/quickly.Do yourself a favour and go and get a sandwich from the shop next door....

This is the bar/restaurant in the departure lounge it's so close to the departure gates and other shops.It's a great place to have a quick pint and a breakfast before you fly. But don't expect "like it looks like on other reviews!" Michelin standard but do expect a decent breakfast served quickly a cold fresh pint and/or a decent cup of coffee. Yes will go back if flying from Bournemouth airport again.

I'am reading some negative reviews, BUT THERE IS THREE RESTAURANTS there at Bournemouth Airport, all run by 'the Restaurant group plc' and I don't see what the fuss is about.Having tasted one of the Best Latte's at TWO OF THEIR RESTAURANTS (Estpresso located after security & opposite Olive Tree, and also at Joe's coffee shop located BEFORE SECURITY, Both served by the friendly Waitress 'Vanesa' - Smoothe, nice & hot and only costing £2.60, It was great for an airport coffee and good value.The whole experience at Bournemouth Airport was Fabulous, with friendly, helpful staff from check-in to Security and of course Vanesa's Lovely Latte both on our Onward and Return journeys.Thank you all for your wonderful help.

We ate here for lunch before we got on the airplane and we were not pleased. All of us ordered Paninis and only one ordered a jacket potato. After being told that they would be 15 minutes it ended up being half an hour. Very slow service, considering we ordered an easy meal to eat we were surprised. This isn't convient for people who are in a rush to get to their flight. After asking where our meal was 3X it finally came! Fairly average meal, it's a shame.

While you're waiting for a flight there's not much to do apart from shop or eat, and as far as the eating goes the food here is ok, a good selection from sandwiches to satay chicken, I had the burger which wasn't bad at all, the service was good and beer was cold, all in all a good start to a holiday!

When you are the only cafe / bar in a departure lounge at an airport you would expect quality and service but you certainly don't get this at the olive treeWe were leaving on internal flight back home so airport not busy at this facility just they can't cope. Before we sat down and picked up a menu we were told by member of staff what meals weren't available We ordered just snacks of cheese toasty and wife had nachos. Both meals were poor and not worth half of the fiver each we paid.Ps message to the barman - if you want to hide and play on your mobile don't sit in the loo and then panic when customer comes in cos it don't look good

Very expensive and when it gets busy they go into panic mode,I had to join the queue behind someone ordering food and drink for 8 people when all I wanted was 1 pint and all that with 4 people behind the bar!!After waiting for 40 mintues and being told our food was coming twice our Wiltshire ham egg and chips eventually truned up as bacon,egg and a few chips.

Just avoid, alarm bells rang when the food arrived 5 minutes after the order.Microwaved rubbish. I would not recommend at all!

By small airport standards the Olive Tree in Bournemouth Airport is OK, about Pub Grub standard, not Gastro, but better than a Cafe.Service at bar was friendly and helpful, food service was OK. Food itself wasn't bad if you go for the simple stuff.Better than getting a sandwich. But not particularly cheap.

18th in line to place food order, 14mins to place the morning breakfast food order. A further 20 mins for the food to arrive. Poor location of food ordering cash register, £19.40 for two breakfasts and 2 hot drinks. Captive audience, shortage of staff at 7.00am in the morning for early morning Thompson flight - but food good upon arrival. Typical British mentality for poor service level, nobody in charge to manage the situation - reflects badly on the Airport service level!

Reality check, we are at Bournemouth International Airport, it is HALF TERM week and we are waiting for a flight to Lanzarote. food needed, so into the OLIVE TREE. OK it not palatial, it is fit for purpose. The breakfasts are freshly cooked and much appreciated, accepting the need to 'go up' and order the food was delivered promptly to the table. Probably, could be enhanced by more modern, new furniture but JOB DONE.....TIME FOR THE FLIGHT ,

I travelled to Turin from Bournemouth Airport last Sunday and had the worst experience at the Olive Tree "Restaurant". The staff were very rude and treated us like a conveyor belt, when we asked to speak to a manager about the service she said that the manager was too busy to speak with us. The food was cold, old and the beans had a crust over the top, my toast was burnt but no one cared. No wonder that everyone who was sitting in there was complaining to each other. The management have no idea, I've also called the environmental health as I saw disgusting things through the door to the kitchen. This is disgraceful, how can you run a business like that! DO NOT VISIT!

I must say that we were pleasantly surprised by the food that we were served here. We ordered Panini's which were really fresh and contained good quality Mediterranean style ingredients, we also had a kids burger which was 100% beef (no added fat) and was thicker than most adult portions served in alternative restaurants. We'd definitely return, although it's just a shame it can only be done when flying out on holiday!

Me and wife flew from Bournemouth airport last Monday lunchtime and decided to eat at the airport. We entered the Olive Tree and found and tried to find a clean table, which was impossible and had to clean it ourselves there was chips smashed on chairs, sticky table full of old plates, cups and cutlery. We chose two paninis and chips from the menu and ordered at the bar from a staff member who made us feel very unwelcome by carrying on a conversation she was having with another staff member whilst serving us, I didn't need to know what they were talking about......!! The food came, it was cold, the salad was dirty, definitely not fresh. The plate had old food on the bottom, disgusting!!! We had to complain to the waitress as we were told at the that no managers were available as they were on a break! Maybe your company should look at what your managers and staff are doing as they are not running the olive tree well.

Flying out of Bournemouth airport you are restricted on places to eat and or drink. Me and a mate chose this place as it seemed empty, now we understand why. When we walked in there was one person serving and it took ten minutes to place a drinks order while we looked at the menu. By the time we had our drinks and sat down there was a queue of approx. 30 people and with 2 bar staff moving incredibly slow we decided against ordering food. Thinking about it I don't think anyone else ordered food either. Would not recommend unless you have plenty of time to kill prior to your flight.

Over priced and vile. The menu is limited and the price is extortionate for the quality. Don't touch the toasted sandwich they are vile and the filling is crap

Food wasn't the best but wasn't the worst I've had and was overpriced for what you get. They really need more choice of dishes to offer. The general staff were really friendly and helpfull and really went out of their way to make our stay at the airport enjoyable ( we'd like to thank chris for his friendly quick till service,for his advice on what to eat/drink and the other advice he gave us, we'd also like to thank the waiting staff who were short staffed but giving 110 % effort to get food out as quick as possible.) Young male manager called Dan was rude and unhelpful thankfully he wasn't out front very long and Chris made up for that. Managers need to take some lessons from their staff on how to treat customer's and how to actually do some work like a team