The best restaurants serving British food in South West

Before I write this I just want to say that I never complain in restaurants, and have never written a bad review. But my meal was bad. And the service poor. I ordered nachos for £8 and what I received was a bowl of classic Doritos with shop bought sauce, and not very nice cheese. I politely asked to have something else, even just chips, instead as I could not eat it and felt very disappointed with what it was. I was not expecting the response. The man at the desk (assuming he is the owner) told me nobody had complained before so I could not have anything else unless I paid for it. He argued with me and made me feel very small, and treated me terribly. So terribly I began to cry for the first time ever in a restaurant because of his terrible customer service. He did not seem to care that he had upset me, and talked to me in a rude manner. I do not recommend, and would advise to avoid. Rude service, as I left upset I could hear him moan about me to another member of staff. Anywhere else would have refunded us, but not here.

Left over chips from the day before, recooked . Served by adolescent dirty looking staff. Staff were cleaning a dismantled hotplate in the middle of the cafe , while guests were eating. Dirty dated looking place . Surprised we never had food poisoning. AVOID this Disgusting place .

Haven't been here in more than a year, and nothing has changed. No toasties, no jackets, all tables full of dirty plates etc, no beans in the coffee machine, no clean cutlery. 1pm on a Thursday. Why is it so awful here? I spoke to the store manager back in summer 2023, she advised me it was going to be taken under new management, I can only assume this hasn't happened. Such a let down considering it was alright once upon a time

This is part of Rudd's Hotel - but they try and keep the reviews separate - with good reason. Lulworth Cove is beautiful. The pretty courtyard to the hotel looked a great spot for lunch and the menu looked perfect. We arrived at 12:45 and went to the hotel bar to collect menus and order. We ordered drinks but were told they had just taken a big food order and were waiting for some deliveries and would take our order in 10 or 15 minutes. When we went back later we were told the owner/chef was expecting a delivery of wood and they wouldn't come until he paid them hence a further delay. "It's like Fawlty Towers here" said the girl behind the bar. At 1:15 they announced that they were now taking lunch orders. We ordered Calamari and chips for my daughter, moules mariniere and chips for my son, a crab sandwich on brown with halloumi fries for my wife and seafood paella for me. Total cost £64.50. We were told we would be called to the window of the kitchen when the food was ready. In the meantime I went to the loo - a trip I would only recommend in the most urgent of circumstances. They didn't have brown bread (my wife won't eat white). As he pushed to polystyrene boxes of food through the window to me the chef explained that they didn't have halloumi fries so he had put in some spring rolls instead. The calamari was inedible. As I said to the chef - they could have been used as weapons in martial arts they batter was so hard. We also failed to detect any squid, The seafood paella was also inedible. They had lined the polystyrene box with tin foil because it was swimming with liquid. It was also bland and just awful. I complained to the chef who offered to refund the money for the paella - £15. I would have argued and demanded a full refund - but we were on holiday and it doesn't take much to embarrass an 11 and 12 year old - so I let it go. The girl who took our order came and put the refund back to my card. I have just got back home and checked my account and instead of refunding me £15 they charged me another £15. You couldn't make it up.

Insanely rude staff. Asked for some sauce on my chips and got told I should have asked during ordering my food and had no intention of giving me any. Only after I commented back at him, did he give me some mayo, but immaturely gave me the most minimal amount and walked off.

Booked a table here as we were going to a Valentines Concert at Lighthouse - we have always tended to do this as there is nowhere else within easy walking distance and it means we can be sure of a parking space if we arrive a couple of hours before the show begins in the theatre. The day beforehand we were sent an e-mail to say the menu was a special valentines one, and although the food on offer wasn't our favourite food we decided to stick with it. I might also add that with the booking comes an instruction to say that we can only have our table for an hour and a half. We arrived ten minutes early and saw that there were already two other couples seated, so we went in and were shown to our table. We chose our starter and main, but decided not to order a third course until we'd finished our mains, in case we were too full. The first course arrived very promptly, and was good - and this, combined with the fact that they had obviously made an effort to make the restaurant look cosy, lulled us into a sadly short-lived sense of security. I repeat that we had been told our table would only be available to us for an hour and a half, so after waiting another twenty minutes for our main courses, during which time we were fairly certain that we saw it being delivered to another table, I alerted a member of staff and said I thought we might have been forgotten. Off she went to the kitchen, and within a couple of minutes it arrived. So far so good, sort of. Our waitress was apparently new, and only on her second ever shift, according to what we heard her telling other people. This does not excuse the fact that an hour and a half after we had arrived, by which time we should have been leaving, she had managed to completely ignore us even when she went to adjacent tables, so we were left for almost half an hour staring at our uncollected plates and with no opportunity to order a sweet or coffee. Eventually we were able to attract the attention of another member of staff and explain that we had been ignored and that it was now too late for us to have a sweet or coffee as the concert was starting within a short time. She was extremely apologetic and spoke to the person I believe was in charge, coming back to tell us that we were being given a 10% discount for the appalling service. That was kind of them, but it was also the last time we will ever eat there. It has had various incarnations over the years but there have always been problems of one sort or another, and frankly we have had enough. This place could be a little gold mine if it was run properly, but...

From onsite management down, this place needs some positive redirection!. Care support private company need to seriously get their act together!. Some sub management, really aren't fit for purpose!, and as nice and compliant as restaurant staff are, the opening times are mediocre. Wish i could rate Whitley court higher, but there are so many issues in reality over a period of five and a half months since ive lived here, that only a complete fool would miss!!

Visitamos con amigos para tomar una copa y decidimos comer. 3 De las 4 comidas estaban bien, pero el 4 de julio de ser pescado y patatas fritas llegamos con guisantes como balas. Cuando fue llamado por miembro del personal y dijeron que los guisantes se comiera él dijo "lo siento por eso" es y no hizo ningún intento de ofrecer una solución, luego repitió que eran incomibles y su respuesta fue 'bien qué quieres hacer? 'en un camino de enfrentamiento. Me instó plato y era bastante anonadados por su respuesta y actitud así que dije 'absolutamente nada que luego respondió "ok" y caminamos lejos! Se fue a otro miembro del personal y se fueron a la cocina. Entonces fui y me dieron el director y le hicieron consciente y comentó que él fue uno de sus mejores empleados. Tomó mi comida y fue sustituido, pero acabé no comer todo como me dejaron comer en mi propio como todo el mundo había terminado su comida. No nos cobraron por la comida, pero no comeré allí de nuevo! Desde la reforma, están tratando de ser de categoría pero no! Una experiencia totalmente decepcionante y, en general, una mala relación calidad-precio!

This is not a noticeably good pub for food. On the lower side of ordinary. there are other places to eat in bigbury, not least the generally very good Oyster Shack. people who view this on the Plymouth listing should not be put off the wholly acceptable Royal oak pub at Hooe on the Plymstock Turnchapel side of Plymouth or the sometimes too busy and slapdash but largely OK Royal oak at Meavy.

We had a toasted sandwich, 2 coffees and a slice of sir choc-a-lot cake. The cake was so dry it was crispy on one side and crumbled to pieces - totally inedible. I went back to the counter , waited for a while for a member of staff to appear. I eventually shouted back for attention and advised that they should not sell anymore of the cake as it was dry and inedible. The member of staff agreed with me and said there had been complaints previously . I asked if she could pass the complaint on and was advised that they would just stop selling it in the end. I told her by then they would not have any customers left.

Miserable rude staff kept waiting over an hour yet arrived early and no one even in restaurant but were told that teh only reservation offer

Food is good, head chef (alcoholic?) could do with less attitude though and show a bit more appreciation to her guests. An old grumpy man interrupted our dinner talking about the state of the country - very rude and put a downer on the overall experience.

This owner obviously never reads his reviews as he has not changed in ten years - and the rest. A lady and her special needs daughter that we had met earlier on our walk came into the garden for tea and asked first if she could use the bathroom adding that it was "a bit desperate". Very rudely the proprietor pointed out that the only toilets were all ensuite and his customers use the public convenience across the river. There was no further comment or apology and he returned his attention to another couple who were not left alone for a second. Endless flow of advice on where to go and what to see. I was grateful we were ignored as that is not something I would appreciate; my companion enjoyed her lemon drizzle - she has a very sweet tooth, I had to leave my coffee and walnut as I don't, ( have a sweet tooth). The tea was weak. ( £15.00 ) It is a lovely spot but location does not make up for bad service.

Use to have regular deliveries. As was only one that would deliver to us. As driver was leaving I noticed drinks were missing. Tried to catch him but couldn’t so rang the store. Told me they were closing so would bring tomorrow. Said that no good. Said would bring them back same day. Nothing. No call no apology no refund for missing drinks. Called the phone number several times. No help at all. Never again.

We wanted a cooked breakfast but it's not possible anymore. Limited range of plastic wrapped bread products. Miserly fillings. The staff are lovely but it's a pathetic offering.