Boardwalk Cafe in North Somerset

The pie & chips was really good and it was so lovely to sit in the sunshine on the pier with the food. We chose a bench that wasn’t near any food establishments so that we weren’t swooped by seagulls. Unfortunately the vinegar didn’t taste of much - it seemed like it had been watered down.

Terrible food ie Fish was greasy , chips were like cardboard as they are placed under the hot lamp to keep them warm , must have been cooked for a while because they were inedible, staff member were sympathetic to our complaint and the Manager was customer friendly and listened to our concerns hopefully action will be taken to replace there suppliers , there is plenty of competition in the vicinity so if I was the owner it would be my priority.

Undercooked food, unhappy staff and way over priced. Save your money and go to a poor fish and chip shop on the beach - avoid this place on the pier

Horrible place. An Eastern European woman who worked there was belittling a younger member of staff in front of me as she served me ,I felt so sorry for the poor girl. The woman seemed to be extremely irritated by my audacity to come into the restaurant to buy lunch! I wanted to double check my order was taken correctly and she was barking at me and getting mad. She also started on the family after us in the queue. Food was OK but pricey. There is something deeply wrong with their slushy machine as it tasted like bogwater!

Not very friendly, an extremely miserable environment. I visited with my two children and my Dad. I found the staff very rude and they really couldn’t be bothered at all! They were all walking around Like zombies. I could tell that none of the staff actually wanted to be there. I asked for a portion of sausage and chips, the man serving didn’t even acknowledge myself or my children. He just chucked the food into a container and handed it to me, there was no greeting. The food wasn’t very fresh, it was just sat waiting under a hot lamp. The lady at the payment counter seemed nice although I could tell she was new. She took quite a while to work out the price of the food. The carbonated drinks out of the pumps were flat. I couldn’t rush back here, the overall environment was very dead.

This place advertised meal deal offers which were not valid. The batter on the fish was very greasy and soggy, and the chips were overcooked and rock hard. It was dishonest advertising for overpriced and poorly cooked fish and chips. One to avoid.

Rude staff, soggy and greasy fish. Chips not fresh, as placed under hot lamp. Ordered 2 cod and chips meal deal but chose not to have the side of sauce with one. But still had the drink. Then charged extra as one came without the side. Nearly £5 more. What a rip off. Would not recommend this place and certainly not coming back. We travel up and down the county and this is by far the worst place for fish and chips.

Very over priced just under £30 for 3 burgers and chips 90p for one sachet of ketchup 2 mins after ordering a family came in out of no where a voice shouted get out we are closed to them, one of the family members went you joking? The voice again went no we are closed get out! It wasn’t until I stood up to see where they are, they was the other side of the restaurant, that’s no way to talk to potential customers . Just approaching and explaining goes along way! If we hadn’t paid we would have left there and then.

Reading the reviews below, we had a very different experience. The fish and chips were gorgeous; light batter and flaky, chunky white cod. Seagulls not as bad as on beach but still a slight problem (not helped by some customers not clearing away). Lovely spot on the pier; we sat in the sun with a nice view. Really enjoyed it.

I have never visited a fish and chip restaurant where the staff are soooo rude! We only wanted a couple of portions of chips for the kids so we went to the outside window which said take away. Got to the window and the woman closed the window in our faces and said ‘No take away’ and walked away. She was foreign u could tell. So we ended up going in to the restaurant side and getting the 2 portions of chips and that woman was stood there looking at us and talking in a foreign language. The lady who served the chips just chucked them on the counter. People like that need training on customer service. I have been a secret shopper many times and I will never be going back to this place and in my eyes a zero rating.

Decided to have a fish and chip lunch for a change. The portions were larger than we would get at home and much cheaper, Something uniquely British about eating Fish and chips an the seafront and these were really good and tasty portions, Worth the money

DO NOT EAT HERE!!! Sat down here with my partner and two children. We got the children something to eat as it was very convenient being on the pier. My eldest son (3) had a beefburger. As he was half through it i suddenly realised the meat inside was still raw. I immediately took it away, then one of the male staff came over. We had complained to him about it and said he needed to talk to the chef and that we would be extemely cross if our soon gets food poisioning. He laughed at the situation rather than taking it seriously which is discusting. We then left, came home, and now i have a very unwell toddler with stomach cramps and what seems to be the start of food poisioning, so will be contacting the relevant people ( enviromental health etc) about this situation seeing as they think its a laugh/joke. VILE!!!

Great looking place and handy location. Didn't realise until we had sat down that food is kept under hot food lamps, rather than being freshly cooked. We had 2 fish n chips, 1 kids fish fingers, 2 bottles of pop, 2 bread rolls and came to nearly £30 which is a lot! Fish flakey and good quality but a but greasy. Chips similar. Fish fingers looked grey..seemed cheap value ones. Did the job. Nothing more. Saves a walk if you're enjoying the pier!

Where do we start.. So went to the counter to place my order and they didn't have any cooked fish etc. ready so asked me to pay for my order and they bring the order to the table. So I paid for my order which was just under £30 and took a seat.. and the waited and waited. The other family we were with are eating there meals and were watching new customers coming in and getting served there meals and sitting down to eat... the young man at the till point come over and said what did you order again (something to do with his till did work but didn't explain himself properly) Then I saw the young man walking to the counter and back to his till booth. And still waiting.... I then decided to check what going on As I'm still see new customers coming in getting served and sitting down to there meals.. Spoken to young man in till booth. He now going to check. No explanation of what going on. No apology nothing. Eventually our meals arrive but not all together like you'd expect And as the young lady places the tray on the table she then said "sorry for the wait" and runs back To be fair the fish and chips were nice and it was filling. But it's hard to get over being fobbed off like that. After the our meals I decided to speak to what I thought was the manager (young man in a shirt) I explained what had happened and all he could do is apologise no really that all he can do is apologise and either give you a free drink or 10% off your bill On reflection: I don't think the left hand knows what the right hands doing. Oh and customer service none existent I took forward to your reply If you would like more information like time taken, descriptions of staff, till recipes just ask..

Had fish and chips and sausages sausages wwrbt cooked the service was shocking the young lad couldn't be bothered the roll should have been buttered and it wasn't roll didn't taste good £19.50 and it was crap 1 place of my list

We got our Pier Passes eighteen months ago, promising ourselves we'd have a day on the pier and indulge in some seaside fish and chips as soon as the pandemic eased up a bit and the pier reopened. Well, today was the day! We used our passes, walked along the pier to the Boardwalk Cafe, saw it was virtually empty, but decided to eat there anyway. I ordered our meals, and got our drinks, went to pay, but there was no till-roll. I had to lend the chap my pen so he could write it out on a bit of paper. I commented, "Very expensive coffee with no receipt!". The young girl at the serving counter advised me the food still had to be cooked although I saw fish and chips and other foods ready and warming in the heater. Then we took our seats at a table. I had to change chairs as my original chosen chair had food on it. The fish and chips arrived, loads of chips, far too many, mostly very small chips. But the fish was huge, wider than the container it was served on. The fish was in nice big moist flakes but the batter was very greasy. I asked the baristress for some sauces and she pointed out their position near the cutlery. What?? 30 pence each sachet?? No way! But I took two anyway! We left most of our tiny chips (far too many), and the organisation is so slack and inefficient that we could easily have walked out without paying! I must be an honest person, because I mentioned this to the baristress and asked how I could pay (the original chap had disappeared and the till looked to be closed) - BUT I never mentioned the sauces at 30 pence each and no-one ever checked! Once again there was no till-roll, so once again I had to offer my pen for a receipt to be scribbled thereon. So, our thoughts on leaving were, "Well, we've done it after all this time, but never again!".

I cannot believe the bad reviews on here! My husband and I had a day out in W-S-M (we're staying in Cheddar Gorge) so before leaving the pier decided to get our lunch here. The fish & chips were fab! The fish was beautiful, white fish - the batter was light. Tables were cleaned between customers. The staff didn't have much to say but were friendly enough & polite. Maybe we just fell lucky? I would recommend this place based on our experience.

Read the reviews as I was waiting till the place opened at midday, thought hopefully it won't be as bad but to be honest me the wife and my son didn't enjoy the fish and chips, was hungry so eat most of it but no not the best here at all unfortunately. Convenient being by the arcades but won't visit again. The 1 guy behind the till also could do with smiling and saying please and thanks!

Fed the family of 4 for £40. Perfect acceptable but not outstanding. Everything was fine, nothing amazing. Average fish and chips. Nice venue sitting on the pier to eat. I’m sure there is better in WsM but this is also fine.

Read the other reviews and the copy & paste standard response to each and every one. Staff - appeared to have been lobotomised Food- everything deep fried, burgers took 15 minutes and no salad whatsoever. Decor: Unfinished building site chiq. There is a reason why this restaurant is ranked 184 out of 184 in Weston-super-mate.

I don't know where to start. The only reason this hell hole is open is due to the fact it has a captive audience. It's disgusting, good is REVOLTING!! The staff are vile, rude and unbothered! The place is absolutely filthy, over flowing bins!! My order was completely wrong. Sent back a disgusting frozen and soggy breadroll only to then receive the same one back!!! To too off this wonderful experience my 2 year old stepped in a huge nail that was just lying on the floor!!!!!!!! Gross!!!!!

Not usually keen on leaving a review, but needed to make an exception for this exceptional place. The plethora of empty seats should have been the first indication. So, we waited for 5 minutes just to be seated(as per the sign). A woman walked out half baked and pointed us to sit anywhere. At this point I should have taken more notice of the barely eaten food left on other tables. Once she attended to us I asked for a battered sausage and chips, no battered sausage. Large sausage then please, no large sausage. Is this some kind of comedy sketch? If you can batter a fish surely you can batter a sausage. My partner ordered a veggie burger and chips with curry sauce and condiments. We fancied a tipple so also ordered 2 ciders. The substances arrived, however I would recommend that they bring raw potatoes and a live pig in future as I believe that an infinite amount of monkeys could have eventually made a more suitable meal with enough. Chips were not worth mentioning, two minuscule sausages in place of a large. No salad with the dry veggie burger placed between two halves of a stale bun. I would recommend some beginner courses for development, perhaps three staff members were sat in the “cafe” answering phone calls could have helped out things .I wish we had just taken the cider and curry sauce (which she actually forgot to bring in the first place) as it would have been the most positive experience to take away from this hell made manifest. A grandiose pier and a blandiose meal. At least the food was warm. We’re hoping this doesn’t taint our opinion of Weston.

How can you go so wrong with fish and chips at the seaside.... Chips were horrible Fish was ok - batter not nice Pay extra for ketchup..... I can see why the customary “how are your meals?”, never got asked Please avoid as per other reviews

Chips were disgusting could only eat a few hardly any potatoe in them and were reakly crispy also over priced

AVOID AT ALL COSTS. Very quiet in there today but still took nearly 2 hours to get food and then they tried to get me to pay twice. Very expensive as well. Won’t be visiting again.

OMG - disgusting food! Just ordered adult fish and chips plus two kids meals. Service was shocking, the young girl obviously didn’t want to be there - went to the hatch outside where clearly says order here - had to go inside.Fish was burnt, chips were around 5 for a portion - which costs £7.95 Lesson learnt - don’t eat here

had fish & chips in here the fish and chips were nice 8/10 not 10 out of 10 due to not many chips although the fish was large. Now the reason i have given it a 2 stars for is because the customer service was poor and also i am disabled use a mobility scooter and a walking stick. I had parked my scooter up and walked to the counter with my stick to order food. Luckily i had my 10 year old brother with me who had to carry a tray of 4 meals which i was cautious of because i didn't want him to drop them. How hard is it to offer help to customers who they can see are clearly disabled and need extra help.

Zero Stars if I could. Over-priced food from staff who don't give a damn about anything, clearly. How this place has got a Food Hygiene Certificate is beyond me. £26 for 2 cod and chips, chicken nuggets and chips and a bottle of pop is £20 too much to pay for this slop. Ok, the fish was alright at best, the nuggets were overcooked and as for the chips? They might as well have given us a spoon and said "help yourself to the fat from our fryers". I have never tasted such vile, oil-drenched, soggy chips in my life. Absolutely disgusting. If you were thinking of going here to eat, think again, unless you want a real dodgy belly a couple of hours later. I will never eat here again, even if they offered me a free meal. Go to Winston's on the seafront instead. Proper fish and chips.

Horrible chips, dry burgers not even any lettuce or tomato. Over priced and tasted rank. Should have bought some with us from Middlesex last Saturday, today is Thursday and they would have tasted better

Took my young son for lunch. I amon two crutches. I purchased two trays of chips and two drinks and was given the tray. I looked at her and at my crutches and she just walked away. My young son had to carry the tray which was a bit precarious. Doesn't take much to offer some help does it really?

Terrible! Wanted to order a kids meal and it is over priced for what you get and they said I wasn’t allowed it because I’m not under 10 however it was never stated... food is awful and my other half had an upset stomach after visiting

Well well well, what can we say about this place? Having paid money to go on the pier, me and my partner thought it would be nice to sit and have some fish and chips for lunch, looking out at the sea. How wrong we were. We walked in, and it could only be described as a high school cafeteria vibe. We were greeted by a lady who looked like she had the personality and intelligence of a plank, and would look more at home in a wax museum. The service from her could only be described as laboured, at best, or incompetent at worst. I asked for a chicken burger and chips, very simple, and when she offered me a better deal, I stuck with my original order as I did not want 2 pieces of chicken, this appeared to frustrate said lady. She begrudgingly shuffled back into the kitchen to get a bread bun, shuffled back and shoved a piece of chicken between it and what appeared to be a single potatoes worth of chips. I will say, there was a decent amount of thick, gloopy, oily curry sauce, which, on scooping, revealed a skin. The taste was akin to a curry, second time round. My partner ordered the cod and chips. The cod was drier than Ghandi’s flip flop and the chips lacked flavour, it was as if the oil was left over from the 80s. At least there was at least 2 potatoes worth of chips on his portion though! So overall, the damage was £22 for some bland, unattractive and frankly disgusting fish and chips. 10/10 would not come here again, wouldn’t wish this food upon my worst enemy.

We visited here on Saturday - unfortunately, the pier was shutting early for an event, but the staff at the Boardwalk Cafe accommodated us and even said that they had time to cook us fresh food if there wasn't enough.We had fish, chicken and chips and ate outside, admiring the view of the sea. The food was tasty, service was good. Would recommend for a quick bite to eat.

Three friends and I decided to try this place out at the end of the Grand Pier. It was a big mistake. We was under the assumption that with so many places selling fish and chips that any ones that are below par would not survive.The chips were just about cooked and the curry sauce was tasteless. The only redeeming feature was that the fish wasnt bad. Considering the location in general its jot a ringing endorsement. Staff seemed friendly and effiecent. I won't be going back.

£37 for three adult meals and a child’s, with drinks. Delicious and cooked fresh with lovely views from the outside seating (although the seagulls are a nuisance!)Inside is lovely and clean with plenty of seating. My only grumble is the staff don’t seem like they want to be there at all and rarely muster a smile! What a shame the kids eat free offer has finished, too.

It was a sunny day and it we were seated on the pier, I had cod and chips with mushy peas. They weren't quite up to the standard of my local chippie but were certainly edible, and I am quite fussy with my food.I would've preferred it if they were served on a plate as opposed to putting the fish on top of the chips in the cardboard tray, but I think that's just personal preference.The batter wasn't as crispy as I would like and the peas somewhat watery, but the chips were lovely. All in all I enjoyed the meal.However charging 30p per sachet for the condiments (apart from salt and vinegar) is a bit much. Given that it is a restaurant not a takeaway. They could give you one sachet per meal included in the cost of the meal.The portion of fish was quite large, I couldn't finish it, but one scoop of chips. My daughter had a southern fried chicken burger and chips and she enjoyed her meal.

Whilst on the pier we thought we would eat lunch at this cafe. We were looking forward to traditional seaside fish and chips but were very disappointed. The chips were Ok but the batter on the fish was horrible as it was all soggy and not at all crisp. My partner had to leave a lot of his and considering we had paid £8.00 for this, we were not impressed. There are lots of fish and chips shops in Weston and we wished we had waited to leave the pier and eat elsewhere.

Considering it costs £1 entry fee to gain access to the pier it can get expensive for a family to eat her at approx. £8 per portion. The restaurant was clean but the staff were not the friendliest. Had better fish and chips so wouldn't rush back.

So I take my family out on a day trip to western supermud for a day and it lashes down all day, no problem there as we planned to spend most the day at the pier anyway...As per our previous visits, all very clean, arcade staff are always about to help with stuck coins, spew clear ups and general friendliness..We got hungry so decided to eat at the dodgy costa coffee shop thing,Basically a room with table and chairs with staff who were struggling to keep up with the queue of 4 people !!6hot drinks and 6 sarnies later £30 :-0We opted for this ‘eatery’ as the chippie was packed with people just sheltering and not all were actually eating. But to label it as a Costa..That’s a jokeIt’s just a fridge with a few sarnies and a single small coffee machine behind the counter, with little room after you are served to milk n sugar your drinksAfter our ‘food’ we carried on for a great day on the pier, as usual the karts were the highlight :)Later we decided to see if chippy had spaces, it was almost empty (and weather was dry) so we piled in,Well. I do apologise to the ‘lady’ serving behind the counter for taking a tray and putting 6 cartons on it.I assumed because they were were plates normally are and they are on the customer side AND next to the blooming trays that we were to use them..So I corrected my error by letting her snatch the damn things back out of my hands and be told I was not to have those as she will serve me,Blimey sorry luv.We couldn’t quite decide what we all wanted but seeing as we were the only ones being served and not causing a queue we quickly discussed, while be tutted and scorned atStarting to feel a tad uncomfortable now..So we quickly decided on two lots of sausage n chips and 4 lots of fishcake n chips.To which we were told not enough chips for us all and will have to wait.Go pay at the till and tell them at the till you need to pay for the extra chips.Yes boss!!Young chap at till was great by the way.When tucked in..Fish cakes were all dry and tough, they had clearly been on the hot counter for too many HOURS, the chips were blatantRewarmed precooked rubbishI’ve tasted better cardboard than these rank things you call “chips”And you charge extra if we want to add a squirt of sauce..you are letting the pier down with your attitude madamYou are also horrible to your staffPoor show..If you don’t like your job, then let someone else do it, who wants to do it.We won’t be put off coming to western super mare as although it rained most our day, we still enjoyed it (apart from £90 on rubbish foods)Next time we will either bring sarnies,Eat at the chippie in townOr grab a maccies on way home

Can't complain at all about the quality of the food. As you'd expect, prices a little dearer then average as it's on the pier. As the pier is £1 each to enter (with no re-entry) it made better sense for our party of 5 to eat here, plus my youngest ate for free! Plenty of seating, no wait for food.

This restaurant is situated on the Grand Pier and offers a free kids meal for every main adult meal purchased and we had dinner here yesterday before driving home, having also eaten here on a day trip in July.

Having asked what we wanted the food was almost thrown at us. Service with a smile it was not. Chips were hard and the fish was soggy

The cod here was large though a bit oily tasting, chips were ok. There's some outdoor seating but beware the hungry seagulls!

We visited the cafe today (soggy half term holidays). As a large group (40 people) we had phoned ahead to let them know we would be coming. The staff had set out and reserved a whole area for us, as we had about 12 wheelchair users who needed a bit more room. The staff were patient with us while we collected orders and were kind enough to change a few things last minute when we needed an extra burger and chips.

Picture the scene - bank holiday in May, packed grand pier, sun blazing down on you and thousands of hungry mouths to feed. Service needs to be quick, punchy and the food needs to be something to remember - especially as you are next to the sea.

Food was ok but at £8 a go at the seaside I expect better fish and chips. A large fish served with about 10 chips! Curry sauce and mushy peas were poor. Biggest issue is the service!! Extremely slow! Very unorganized staff. All stood chatting about breaks whilst I'm stood their waiting to be served. Blonde lady who I assume is the manager clearly has no clue what she is doing. Food is ready and waiting to be served however it takes her 5 minutes to serve a portion of take away fish and chips. All in all a very poor experience and would definitely not be going back!

Visited today with my partner and young daughter on the way home from Newquay. Complete polar opposites it appears. I genuinely expected to have beautiful fish & chips on the pier in the lovely sunshine. Instead I got limp, watery fish that was greasy and pale lacklustre chips. Such a shame and to be charged £20 for the pleasure - considering that’s with a free child’s meal too!!

Food was average and not particularly good value for money. Service with a smile completely lacking! As it is on the pier it is one of few options to choose from and priced higher because you can only eat food bought on the pier when on the pier. There are much better options along the seafront so will go to those in the future.

The place to go for fish and chips in Weston-Super-Mare! It is definitely worth the walk down the pier to get to this café. The young staff were very friendly - nothing was too much trouble. The restaurant was large, spacious and clean - all the tables had salt and vinegar on them. A great view from the restaurant out over the enormous beach and back to the town. The fish and chips were amazing!! Served in a quaint newspaper-style container, complete with interesting 'articles' to read! The batter was light and crispy, the fish juicy - just perfect! Will only eat fish and chips here if I am in Weston - nowhere else could come close!

Enjoyed the fish and chips even though expensive and drinks, kids get a free meal when adult meal ordered

Cafe is clean and tidy. Not waitress service. Self dispense drinks. Chips were good. 30p for a sachet of ketchup rather expensive.

If you approach this place with the right attitude - it's a pier cafe - then it's perfectly good. My son and I had fish and chips with 2 bottles drinks for £12. Portions were good sized and the fish was freshly cooked. I've paid double that at places like Harry Ramsdens for nothing better. It's not 5* cuisine by any means and it's a cafe, but it does the job.

Not the best fish and chips I've ever had but ok. Chips were fine but the fish was very thin and in a slightly uncooked batter. Staff appeared to be uninterested and not particularly enjoying their jobs. Suspect this is a busy cafe in the summer months when numerous tourists visit the pier. Quite expensive so as a result won't be rushing back.

We was recently in Weston and was recommended to visit this place . So we did and we was totally dissatisfied , there was my partner myself and my son , we both had fish and chips and my son had sausage chips and beans , we also had a latte and a hot chocolate and tbh the cups was only half full on both the chocolate was very very sweet and undrinkable and the coffee was only half full and when asked if the machine was broken the girl said no that's how it is so for £2 for 1/2 a cup it's a disgrace .

Fuimos en un viaje de un día y pensé que conocer este lugar. Pedimos dos comidas, 6 libras. Cada 95 y resultó no ser incluso digno de £1! La salsa curry era estirado y no poder ni siquiera mojar o pour. Volví la primera hamburguesa de carne y luego me preguntó si quería otra en volver para la primera cena siendo tan asqueroso. Las hamburguesas eran insípidas y parecía que no había sido preparado. Después pedí hablar con el gerente sobre la segunda hamburguesa y me dijeron "no puedo hacer nada. Quizás es sólo un mal sabor" pasé 20 libras. 90 en las comidas y terminamos comiendo nada porque la comida estaba mal y de cómo mi problema fue abordado por el personal. Nunca recomendaría este lugar!

Visitamos hoy con la familia extensa. El personal no era amable, a pesar de todos los demás en Somerset ser encantadora. No le permitieron tener una comida más pequeña (debido a problemas de salud). La comida era terrible - Seco, insípido pescado y pollo. Mi marido y yo estuvimos enfermos después de la visita. Sitios mucho mejores para comer en Weston.

Un menú para niños y adultos juntos por £6-£8 es una excelente relación calidad-precio. La comida era buena y había un montón de asientos al aire libre para disfrutar del sol. Fuera de temporada tan agradable un tranquilo.

Vine aquí con mis hijos, mis padres y mi sobrina. Dieron en la cola fuera y estaba en la cola para unos 40 minutos, que era de esperar como era un día magnífico. Finalmente llegamos a la parte delantera y ordenados y el chico que estaba sirviendo perdón sólo aceptan tarjetas de dentro! ! Ya después de todo ese tiempo de espera ya que debería de dejaron ir y pagar dentro de inmediato pero en vez dije que tenía que ir a la parte de atrás de la cola muy larga dentro! Había un cartel que dice no hay tarjetas en detrás de la caja, no fue hasta después de haber sido el cartel que pusieron fuera de donde era visible. No nos molestamos en pedir dentro que dejamos. Sin duda no volveremos a este lugar para comer. Su personal es muy grosero y muy servicial!

I went on the 25/3/17 as we were on the pier, it looks OK from the outside and inside was good I had a good vibe about it, How wrong I was it is the worst place I've eaten fish and chips! The pre battered fish I think was frozen as it had that fishy frozen taste like you get when you freeze prawns etc and it tasted horrible, it was sent back for a second one but that was the same, the batter was to uniform like you get on sweet and sour chicken balls and it was soft inside, not like proper battered fish in a proper fish and chips shop. I'll Never return to this restaurant. For the price they charge for fish and chips £7.95 I do expect freshly cooked fish not frozen!!!

Goodness they make it hard to order. Five times we had to run through an order for two adults and three kids. Disorganised and detached staff. Food is acceptable but not great. Good for kids but bland. Disappointing

Had the sunday carvery large portions well cooked plenty of choice found staff too be helpful and friendly been before great meals then don't understand the moaners comments!

Went for a day trip and after paying for wristbands and pier entrance did not want to eat elsewhere. Tables were not cleaned to a good standard and wicker chairs were sticky and had food embedded in them. All condiments were greasy. Overall not a pleasant place to eat. Although the chips were OK the portions were very small and very over priced. Would not recommend.

First time going. I was very hungry the price is about right. Went with a group called sams from swindon. Which they were happy to eat there.

The fish was cold and very greasy, my daughter had a burger, the burger bun was soaked in dirty looking oil, the staff was very rude when I complained about my food, she snatched the plates from my hands, she brought another lot of food to are table and slammed the plates down, we never finished are meals as the food was disgusting, I wouldn't waste your money in this place

Just popped in for a bite to eat. Carvery luke warm but large edible portions, one meal was late arriving, usaul complimentary drink offered and apologies from 3 different staff members including the boss and the chef, would I come here again?Yes

The staff were rude overprice and cold food after walking past other restaurants on the sea front decided to take a walk along the pier and get something from there... Big mistake £31 for 4fish and chips and found to be cold expected more for the money we paid!

Visited this cafe yesterday . There were 13 Nursing home residents and 12 carers. I asked if we could possibly have 25 "half" meals of fish and chips. The chef came out to see me and I explained what I wanted. My residents wouldn't eat a full portion. I gave the chef some "takeaway" containers that I'd brought with me. They were so accommodating. Nothing was too much trouble for them They told me to go and sit down and that they would serve us which they did. Then when I went to order drinks an explained that the tea needs to be at a cool temperature, they brought big jugs of water over for us, checked we had everything we needed and were so friendly and courteous. If you love good old fashioned customer service where the staff make you feel valued and welcome, this is the place to come. Oh! The fish and chips were divine also!

We went here for fish and chips as we were on the pier for the afternoon. It had a very 'canteen' feel and yet it was far from cheap to buy food and the queue was long. The fish and chips were nowhere near as nice as those we tried the day before out on the beachfront and considerably more expensive. They were tasteless and disappointing. The only good thing was that you got a free kids meal with any adult meal so my son ate sausage, chips and beans. It really wasn't worth it though. Don't bother.

Popped in here as hungry after playing in the arcade. It was not cheap and an adult fish and chips was almost £8 but the fish looked massive so we decided to share a plate. They just run out of fish as we got to the counter so they have us a number and told us to take a seat, sadly when they brought our fish over it was tiny! Typical, all the times we share and we get the smallest portion. Children's meals were not cheap either. After we had eaten we saw a sign that was buy one adult meal and get child's free shame these signs were not clearly displayed. The fish and the chips were lovely though. It's 30p for a portion of tomato sauce and for a small cup of drink with a straw it £1.95. They did a few other dishes to. I would eat there again

We met friends at the pier and thought it would be nice to eat at the end of the pier. Do not waste your money. The fish and chips were by far the worst food I have eaten. They were cold, tasteless and very expensive for what you got. They were virtually thrown at us. We all agreed it was British food at it,s worst. Also there was,nt any cutlery so I asked a girl for some and she looked at me as if I,d got two heads!!! Did,nt think it was a lot to ask for.

Stopped for lunch here whilst on a day trip to the pier. Most of the lunches were fairly basic and everything with chips. Filled a gap for a lunch but despite having a "kids eat free" offer, 2 adult meals of nuggets & chips and cottage pie & chips with soft drinks came to nearly £18 with a kids sausage & chips meal. Food choices didn't match the menu on the screens, which was a bit weird given that having the menu on a TV screen should mean it can be changed easily?Food was nice enough for what it was, the queue has a tendency to be a bit manic when busy but it was nice enough if a little expensive for what was on offer. No complaints.

Decided to stop for a coffee and ended up buying lunch, the cutlery was dirty and unpolished, the staff are rude and not once asked to see if everything was okay, the chips and overcooked but so cold that even the cheese wouldn't melt, but the coffee was reasonable, it's over priced for what they offer and wouldn't recommend it to anyone

On a trip to the pier yesterday we decided to stop for lunch here, it was pretty basic but relatively busy. The first thing we noticed was that none of the 8 soft drink syphons worked, there were bottled drinks so not the end of the world though. Then the service. ......This left a lot to be desired, rude, abrupt and generally awful. Then to the food, I think I'm fairly easy to please, I don't expect 5 star food from a cafe but I do expect it to be edible! Out of the 5 meals we ordered only one was any where near satisfactory, the rest were cold, tasteless and overcooked. If you are going to eat here is recommend the jacket potato, it was the only thing that was cooked to order and therefor hasn't been sitting around half the day!Three adult meals of sausage and chips, 1 jacket potato with cheese, 1 child's chicken nuggets and chips (which was free) and 4 bottles of drink, oh and 2 sachets of sauce cost nearly £35!This would almost be acceptable if the food was edible but as it was I would recommend you avoid this place!

We only had half-an-hour for lunch whilst on the Grand Pier and so chose fast food at the Boardwalk. There was no-one else there, so self-service was quick. I just had a portion of chips - generous but so squidgy and boring - not how chips should be - had to leave a lot. My husband had plastic-looking sausages and chips - I was told the sausages were "grim". Thought the food was over-priced. Very pleasant sitting on the boardwalk in brilliant sunshine but seats could have been cleaner of seagull droppings. When we walked past later we saw a mother changing her baby's nappy on top of one of the tables. This is simply unacceptable and there should be enough staff around to ensure this kind of event cannot happen. I have previously given good reviews to the Pier as an attraction and to Tiffany's as a café/tea room but the Boardwalk is so disappointing.