Bay Trecarn Hotel in Torbay - Phone Number, Reservations, Reviews

we have just spent 5 days at the hotel with Caledonian travel and can highly recommend the food in the restaurant, plenty of choices, lovely and hot and catered for all tastes. Both the breakfast and evening meals were all buffet so you could put as much or as little as you wanted on the plate. The number of desserts on offer was amazing thank you.

Absolutely awful the walls are stupidly thin to the point I had people snoring in front and behind, the beds were honestly so uncomfortable they hurt my back along with my friends and then woken up stupid early by someone hammering

when i went to the Trecarn hotel in August of this year i thought it was good! i did enjoy it, but when i planned my next trip i planned it without cancellation because i insisted i was going but something came up where i couldn’t go, i got covid and my uncle went into hospital for multiple things and so i tried wavering the fee for my room and explained my situation and they declined it, i don't know i just think its a bit silly and i do think its somewhat stealing from the customers, i can now say that after i pay my £242 (which is the full price i wouldn't be too fussed if it was £90-150) even though im not going i will definitely not be returning to this hotel.

Stayed here with over 40 people for 4 nights. Hotel rooms are basic but very nice and clean. Everything you could ask for. Staff very welcoming and accommodating. Honestly the best breakfast I have ever had. Constantly filling it up with fresh hot food. Dinners were nice as well. 3 choices every night with vegetarian options available on request. Plenty of staff serving you. Absolute bargain for the price. Would definitely come back. Top stay x

Not a very good hotel my honste opinion rooms very basic tvs don't work no hand soap or anything in the bathrooms smells of smoke very out dated rooms no signal innthe hotel would not come back again avoid at all cost

Hotel is clean, staff seem friendly. Went to use bar and got told could only use with token from UK package. Cancelled second night when asked why said could not use bar. Then got told we could use it. No prices shown so don't know how much a drink is

September 6 nights no room servicing at all ,food passable the firs 2 nights the last 4 nights it was terrible select was a couple of mains an a sweet

I stayed in this hotel last weekend and I have to say it makes Weston Super Mare look like Ibiza, when I was checking in the manager went off to use the toilet and didn't come back for about 15 minutes and upon return didn't apologise and literally didn't even care even though by this point there was about 7 customers waiting, then I hit the sack about 10pm as I was tired after nailing cornish rattler on the harbour side all day, 2pm what I can only describe as absolute lunatics stormed into the room next door and they were bang on the gear all night into the early hours, I would of slept sounder next to Jimmy Saville - my advise avoid this hotel its on a par with East Fife

self service not very good as you have to use the spoons etc put out to pick up the food that other people have used .it would have been better as sit down and waited on

It was adequate. Room was on lower floor near back entrance and this helped my partner with his mobility scooter. Only fault with room 239 was we had to keep taking plugs out for tv kettle hairdryer and mobile phone chargers. Therefore not enough plug sockets. Rooms were not cleaned each day to I believe covid restrictions. Food was very bland even though there was a variety of choice. Partner enjoyed breakfast. We travelled with skills/silverdale coach on 20 September. Entertainment was adequate but bingo very pricey with little amount as prize money also drinks were expensive. Staff were pleasant but felt they were eager to carry on with work as once you shared your query they didn’t pursue. I lost my Olympus camera in a blue carrier case and on 23 which was my birthday our coach party was asked if anyone had lost one. I did not realise till the evening and asked at reception but they never even asked over Microphone if any one had found one. This has baffled me as I would of thought It would of been handed in especially has someone had asked the question. Hope the person didn’t take liberty to take it home with them. The last I saw it was on my bed. Other coaches Caledonian and Shearings.

First time to visit Trecarn came with 9 friends room was a good size with vey comfortable twin beds good size onsuite with bath and shower windows were dirty but came to see Torquay not the hotel windows food was ok and what to expect for the price &289 for 4 nights b&b evening meal & 4 drinks per day obvious no room service because of pandemic so had to pick clean towels from reception all staff very pleasant as my party are all bingo players we were very disappointed at the very low prize money payed out bundle of 6 flyers at £10 the prize money between them was just under £200 there was £100 of that from our table alone was well over 50 people playing and majority had the £10 packages other than that a very enjoyable week

Been here before and said I would never venture back, unfortunately due to my line of work this was a very late booking.com as I desperately tried to book other hotels. Stayed one night over a weekend and I wished I hadn’t even give the place a thought. It was the cheapest hotel in the area but the only hotel if you can call it that which had rooms available, no surprises there, on the Saturday evening all I could hear from a nearby room was music and shouting, I went to the reception in the early hours only to find the receptionist with her head down on the desk, she appeared to be sleeping, I knocked the counter several times and the young lady raised her head yawning, she apologised and said she had a headache as she had to work excessive hours due to being short staffed, i informed her about the noise coming from at least one room, the receptionist replied I’m sorry but it happens all the time at the weekend. I returned to my room or cupboard as the room was so small you could grow a cabbage in there, eventually the noise quelled and I managed to get a few hours sleep. On waking up I decided to quickly shower and get out of this place, the shower was a complete joke, the water was just dribbling out and I could not wash my hair properly, the hairdryer was useless so I decided to get my belongings together and leave as I was losing my patience, all I will say for those whom choose to stay at this please remember if your drunk it won’t appear to be that bad because all I see this hotel fit for is hen parties or stag parties, it’s a place to crash out and get over a hangover, because you will not remember nothing, you don’t want to remember the Trecarn Hotel

Right then, genuine, honest review here. Bottom line is, it's 'okay', as title says you get what you pay for. If you aren't picky or fussy and want somewhere to kip and eat at a cheap price for a few days (we paid £309 for 4 nights with shearings, peak weeks) then this will do. After reading the reviews only 2 days before arriving, I'll be honest I thought what the hell have we done. But by this time it was too late and I thought best get on with it. Surprised at Shearings really, I thought they would have been a bit more choosey as to where they were taking their customers, particularly as most of them are elderly. It was also the reason why I didn't bother to look at the hotel reviews first either. The hotel location is good. The hotel is very, very much in need of a re-furbish. The bar restaurant area is not bad, but it's quite dark in there, carpets, decor needs attention. Our room was OK. Beds were quite hard, only one pillow, but that was fine with me. Dated, but clean. Food wasn't great but better than I thought given some of the reviews. Definitely frozen vegetables, cash and carry desserts, tinned fruit etc. Breakfasts were typical English breakfast, no croissants or yogurts or fresh fruit. But the cereals were kelloggs which was good. Tea coffee area was a bit hit and miss. But least the food was hot. The reception staff were lovely. The waiting staff were lovely but if I'm honest one in particular needed a bit of advice on how to present themselves. Check in was manic, our coach driver had to check us in, in the car park! Did feel sorry for the elderly people, struggling with their cases up to their rooms as the lift east great. All in all would I stay again? Only if I I had no other option, certainly wouldn't choose to. The coach drive (Ian) couldn't fault. Lovely bloke who did all he could to help anyone.

Just returned home after spending a week at the hotel, room was basic but clean, we had french doors which opened out on to a raised decking area which provided a nice outdoor space to sit out which was very welcomed on the hottest week of the year. We didn't eat at the hotel as we booked room only so cant comment on the restaurant. I felt the night entertainment could be improved as it felt much of the same every evening. The cleaning lady was very friendly and accommodating as we ran out of a couple of things and she gave us more as she was cleaning neighbouring rooms and told us to just ask if we saw her about. Hotel is ideally located for walk to the beach and other attractions.

Hottest week of the year, no air conditioning, lift didn't work had to carry cases up stairs room stank of smoke, no cleaner in room from start to finish of holiday, very few staff who worked hard and were pleasant, bar didn't open until 4pm hotel is very dated and needs to be refurbished . The coach we came on Caledonian travel Had very little room between seats was like being on an aircraft. Never again

Had to carry cases up 3 flights of stairs as lift was broken. The room was okay large enough for two people, but very dusty and some litter left under the bed. The food was poor quality cheap frozen. after 2 meals we ate out. The restaurant staff were very unkempt, serving food with hair dye on her hands and no gloves, they were also quite rude. Long queues for meals as too many people for the restaurant. All the doors to the corridors were were very dirty and sticky and not wiped once during stay. I would not stay here again

I like to start off a review on a positive note. The room was clean but all areas of the hotel smelt foisty. The website states you have 3 choices of starters but there is only one....half a bowl of soup. The main meals were small portions and unappetising. The meals were served by some staff whose personal hygiene left a lot to be desired. One girl had blue dye all over her hands.

we knew what to expect from this type of hotel and it was part of our coach holiday with shearings I didnt like the food on the first night and I asked for an alternative like a salad I was told we dont have salad I was given a vegan tart which was horrible needless to say we did not eat in after that and we went somewhere i could have food I could eat so we spent more by having to eat out each night The room was clean we had a window which was left open because it would not shut no one comes into your room until you have left it so we had to take our rubbish out to the bin outside as we wher not told howto get rid of it our coach driver seemed to not sort anything out just go with what he was told

The bedroom was ok clean fresh sheets and bathroom was clean and that's the best of it.Food was bad all frozen or tinned.Waiting staff were rushed off there feet the waiter on last morning was in a bad mood was very rude to a few people someone asked how long breakfast would take he said they are not having a party in the kitchen.Then 2 men came in 15 mins early he told they would have to wait till everyone else had been served.We had go into to next room to help our selfs to tea and coffee in carbord cups.Rooms were not cleaned beds made etc if we needed anything had to ask for it ,bins over flowing.The entertainment was rubbish they did try but not much success.Would I go back never but loved the area.

The times of splendour of the Britannia Hotels are long over. The photos show better conditions than they are. The room was decent, although the dust in its various parts surprised me. The shower is a tragedy. The jet of water felt more like a drip than a normal shower. It took ages to wash shoulder-length hair. Hopelessness. The staff was nice and helpful, although very scared. The food was of terrible quality. Cheapest and worst frozen products from the store for the pound. Don't buy meals because you'll have to eat out anyway. Little and terrible. The rooms are not cleaned even during a longer stay, fresh towels or tea need to be replaced at the reception after explaining, the rubbish must be taken out by yourself. There is one elevator for several hundred rooms, which is waiting for ages. All encountered guests complained about the standard, food and conditions. The location is near the cliff and Babbacombe beach but far (£ 8 one way by taxi) from downtown Torquay. A hotel for undemanding customers.

Yes the hotel is old What u.payed for is peanuts to what you pay iin the same area Very pleases Clean fresh sheets Bathroom dated Hotel vivtorian feel An need of refurb But im happy to pay what idid Went out fr local oldesr fish chip shop in babby oombe it was raining sat u der the bustop ate lush fish n chips then called in the george for a pint lovly pub Then back to hotel fr a night cap Music was swi ging then up to bed good night sleep asked fr extra pillow was there in 2 mi s peacefull sleep Lovlt break an cheap

This hotel is a joke.Its short of staff and the meals are awful.It fact they ran out of bacon ,Jam and milk on the last day.The bread rolls that were served were still chilled, and who knows what the soup was supposed to be called.Everyone was complaining about the standard of food.It was so basic.All the time we were there we never saw anyone cleaning the carpets or stairs.The staff at the bar were rushed off their feet but still managed to cope with the drinks.(The only good thing)There was no information with regards to where to visit locally.A friend of ours had to pay a single supplement of £69.00, but only had a small single room.

The hotel itself is old and tired and in need of a good renovation, the only saving grace was the breakfast, the housekeepers and a couple of people in reception. Parking is atrocious, it’s on road parking if you're lucky and can find some spaces. Was told when we arrived that we couldn’t park on the white lines due to accessibility but obviously doesn’t apply to staff who just rock up and park,and the back car park you supposedly couldn’t use either. Rooms ok,shower was hit and miss also so was the water. Me personally wouldn’t recommend this hotel, but have to say there are some stunning restaurants around there.

Spent a night here on a weekend away and was awful from the moment we got there, no where to park after it states there is onsite parking but there is not and the roads to park on are full from guests and residents, when we finally managed to get parked, it went even more downhill from there, we had to walk past a water leak from the ceiling to get to our rooms, narrow hall with buckets on the floor, the room smelt damp and musky, floors felt like they was about to cave in. When we looked out the room window we see a massive area that you could use as parking but was told can’t park there as it’s coaches only, clearly no way a coach is getting in there, yet to find out when we came back later they have allowed others to park there but we was still sent on our way again. Staff don’t seem to care but feel sorry for them because I only stayed a night, they have to work there, feel like I’ve been robbed it’s more like a halfway house and will not be returning, should be featured on hotel hell. Fix it up or shut it up before someone gets ill from breathing in mould fragments.

Myself and my family stayed in a family room. The family room was spacious, very basic, large tv, iron and ironing board. Bathroom was spacious. The hotel is dated but you get what you pay for. Staff were friendly and helpful. There is a bit of damp around the hotel. We didn't have breakfast or dinner so I can't comment on the food. The drinks at the bar are very reasonably priced. We had a pleasant stay and would return.

well what can i say i stayed in room 170 it stinks of fags ash on windows lino in bathroom missing staff were helpfull breakfast good needs serious money spending on it

Tiny room with no window !! We had booked room weeks ago with a window . Half an inch at end of bed to crawl to toilet if sleeping on right hand side of bed as so very cramped ! Hardly any channels on, tv wires hanging down from tv and aerial How the elderly cope in these rooms is beyond me Remote not working properly ,had to keep pressing it so many times . Dangerous wobbly glass coffee table by side of bed . Very old fashioned lamp one side of bed , nothing my partners side .No socket by kettle . Had to boil kettle on floor by a socket Power socket by bed as impossible to use as headboard totally obstructing it and can’t move bed down for space as no room . Wardrobe fitted at a slant as following slanted roomNo welcome pack so didn’t know what time to check out . On arrival told only room left was without window tho I’d booked a room with window purposely as get claustrophobic and have bad anxiety - I was offered a free bottle of very cheap wine Queue behind us of others complaining . One lady travelled 5 hours to be told no room tho she booked weeks ago . Couple behind us also had booked room with window but told no window room left . Bed not made correctly mattress old and just a duvet on base of bed with hole in it , another on top ! Terrible design health and safety would strike them offWas not sure why boarded up piece of wood by right hand side of bed was but In night could see bright lights at Back of this this . Fire alarm went off in middle of night we all had to vacate No shower gel no shampoo Old brown Wardrobe fitted so badly right next to bathroom door as I came out of toilet in night banged my head on wardrobe and tripped as no room to walk at back of bed . I was very upset and hardly slept . Scared to put anything on coffee table as so wobbly No ventilation in room or even a fan and no window Very old and dated - However, we went to the reception desk the following day to explain the above and ask for a complaint form . The man on reception gave me an email address . I said we cannot stay in this roomHave you any others free. He then checked his computer and miraculously room 228 was free with a window! The difference in this room unbelievable. It was clean , spacious , a nice room tho still many channels still not working . Windows hadn’t been cleaned and had bird poo on but by then we didn’t care as at least we had a window and could breathe . They said reason for channels not working was the weather ! The lift doesn’t work and room 228 was on 4 flights of stairs so was a struggle with our bags to change rooms . I don’t know how the elderly would cope . This was a short 2 day break for us and as my daughter has autism and I look after my elderly mother I’d had to take time to arrange respite . We would go back as reasonable priced on the deal but only if we are able to definitely get room 228. We also went last year and room was good and clean (though hotel needs massive upgrade )so were shocked at the state of room10 . I will give a 3 star rating as the second room was nice .

Arrived after a 5 hour drive to be told that basically every thing in the hotel was shut. No food was been served and the bar was shut. The room we were given smelt of dog. First night the people in the next room were fighting and got thrown out. Next evening shouting and banging and the smell of weed from next door. We also found out after arriving that the hotel is been used to house homeless people during the corona virus. These people were not a problem at all to us but it's not what you expect when you go for a holiday. I won't be visiting again.

The restaurant was dirty, the plates and cups were dirty and the food was poor. The Hotel was poor even for a Brittania.

This Hotel was probably a grand place in its day, many decades ago Now very dilapidated, run down and in need major investment or demolition Staff were friendly and polite, but some did not look that smart and were dirty in appearanceBad odours of dampness, bad lighting. The food is plain but edibleOur room was ok, clean, freshly painted but very basic and old fashioned Cannot believe how National Holidays would use such a dump. Very disappointed In my younger days I stayed in backpacker places better than thisThis place would be more suited for contractor accommodation than holiday makers

Don't understand why all bad reviews. We found this hotel good value for money. Food good entertainment good staff friendly rooms comfortable too.

as i entred the hotel reception , i was greeted with a warm and friendly greeting , and give advice on the local buses ,helpful , the reception /bar /lounge are all decorated very nive pleanty of seating , then off i go to my room , pleasent surprise very clean and spacious , the bathroom was clean & look like it had been recently refurbished , the shower was very powerful so has a decent shower , apart form a bit of TLC needed here and there happy so far. went up for the evening meal several choices no complaints there and enjoyed the food , plenty of tea and coffee ,bonus , then in the bar area there was enternaiment , a singer who had them up and dancing , thumbs up , so far a pleasent evening the bits of the hotel that needed a bit of updating didnt affect our stay ,next day went up to breakfast ,plenty to choose from and all cooked just right , fantastic , would visit again ,big thank you to all at the TRECARN,

Room was nice but the radiator wouldnt work because the hotel didnt have central heating turned on and wouldnt be on till the following week, the entire hotel was cold!! Not comfortable anywhere, had to leave coats on to watch rugby down in the lounge, apart from that!! everything else was reasonable

the worst place ive ever been , the hotel is digusting really dirty , the food is frozen veg frozen meat and frozen cheese cake every night , the bedding in the rooms is some thing id have to double bag before placing in the bin, every thing is just grubby, entertainment wise if you like bingo grat if not tough , hotel is full of transients and homless people who get drunk and shout and ball outside you cant even sit in your room because they are next door shouting into their phones fing and blinding over all avoid at all costs

Stayed here on a trip with National. We were given quite a large twin room, which was clean and tidy. No bath mat in bathroom and floor very slippery.The meals, apart from breakfast, were of a poor standard. The soup was fine, but the meat dishes contained dry meat and frozen vegetables. Dessert was a similar thing each night, gateau, cheesecake etc. The breakfasts were very good. Nice and tasty bacon, ok sausages, black pudding, hash browns, fried and scrambled eggs after cereals or tinned fruit.The entertainment was very good. Bingo first with tickets £5 for 3 sheets and good prize money. The Friday night singer was reasonable. On Saturday night we went out to see The Billy Fury Story and returned late. The singer who was entertaining that night had a lovely voice and got the audience joining in, we were sorry we had missed the whole show. On Sunday night the singer/bingo caller was also very good and interacted with the audience throughout.The staff were helpful and appeared very busy.I would stay here again, but the hotel is a long way out of Torquay, a comfortable 30 minute walk downhill, an awful lot longer going back uphill.

The food was absolutely rotten. The beef was more burnt than my dogs ashes. The potato’s were rock hard I don’t even think a homeless person would accept the food. The decoration and wallpaper in the corridors and bedrooms survived www1, the carpets are worn away and absolutely filthy. None of them match, the beds are absolutely rotten I slept on top of the covers Incase I attracted a disease. The light in the bedroom didn’t work, I didn’t even have a door handle to put a do not disturb sign on the door there was no phone in the room and I needed a magnifying glass to see the tv, my phone screen is bigger. I wouldn’t let someone pay me to stay here again.

There are so many of them if you're exploring, LOL. Nicely decorated areas, the meals were self service after your alloted time! Parking is restricted, as we travelled in by coach! Bedrooms have adequate facilities included like kettle, ironing board, hairdryer etc. Evening entertainment every night. Plenty to see around the town during your stay!

Friendly helpful staff. Redecoration needed due to a leak. All in a a pleasant stay. Housekeeping could do better, but it was adequate. The staff when out of their way for us to enjoy our stay.

Do not stay in this hotel appalling

Food was average, hotel itself was dull, shabby, tired and outdated, bed and pillows hard, bathroom was awful

after sleeping the first night reported the matress was past its best, numbing you to sleep. was told they would have it changed the day after we left. so had to suffer it again, after contacting them to complain online the reception told me all the beds are the same in the hotel. so I wouldn't book one night unless you want bruised kidneys. I am still getting over the ordeal. oh and to top it all I was offered 10% refund for my trouble . £8.50 what a joke. please BOOK ELSEWHERE. I almost forgot the duvet had a huge stain on the under side (photo available if required)

Please don't waste good money going to this hotel it's not even worth taking a risk as I did. I read the reviews and decided to give it the benifit of doubt I wish now I didn't bother the place is an utter disgrace. I don't know why National Holiday use this hotel. The food well all I can say on that it's very basic and substandard, plates and knives and forkes were greasy had to clean them before eating. mould in shower and bedroom wall, it's been a very poor 5 day break at letter of complaint has been sent. save your hard earned cash and do not bother with this place.

Easy review, is to totally avoid this Hotel till it is upgraded, it is filthy and so, so outdated.Would not advise anyone to go in it's present state.

my grandparents visited this hotel the last week in august, this had been purchased through direct holidays as a all inclusive package costing over 900 for 6 nights, upon arrival they were told that lift was broken and their room was up & down a number of stairs, ( both 70plus with a variety of medical conditions,) they had to carry their cases up to their room with no assistance upon reaching their room and once they had recovered from the stairs, they were greeted with what they could only describe as a hostel there was a huge step into the shower, which constantly leaked and was full of mould, the bathroom was not only massively dated it was also dirty so much so my grandparents purchased their own bleach to clean the toilet the smell was that bad, the drawers in the cupboards were all broken of the runners there was mounds of dust and dirt, walls where all stained and carpets ripped not only in the room but throughout the hotel, the list is endless of how un appealing this hotel is, and after a look around online we found hotels that were far far better and cheaper prices than we paid for this,

Just returned from this poor excuse of an hotel.The staff are rude,the place is well passed its sell-buy date.Wall paper peeling from the walls,threadbare carpets,breakfast at 7.00am

restaurant a bit grab your food as 5 coaches there rooms spotless we stayed in 191 clean towels and room cleaned every day bit far from Torquay bus service near hotel staff ok entertainment ok so no problems

This is the 1st time I have wrote a review ever!. But feel this is so necessary. I decided to take my 81yr old mum on a little break with National holidays l0th August x 4 days . We chose Torquay but unfortunately didn't get to choose which hotel we stayed in ,I did read reviews prior to going ,but I take those with a pinch of salt, big mistake !! .

Booked on line, on arriving found a hotel that could be grand, but it’s not. We were a party of four with two rooms booked. Had to walk through the dining room out a door and up a musty smelling hallway to our rooms. On entering our room the musty smell was very strong along with a horrible smell in bathroom. W e had booked bed and breakfast there so had to pay £10 a head for tea each. Meal was only just okay, nothing to rave over. The only thing I really enjoyed was the rhubarb crumble on the third night. Dining room was always messy, and never saw the floors get cleaned once. There were always crumbs etc on floor. A bit of tile was sticking up near the food and I saw a couple of people trip on it. So do yourself a favour, pay a bit extra for a decent place to stay. Not here.

worst hotel ever don't waste your money. room has mold everywhere. got offered a new room. even worse. duct tape holding the restaurant together. floors and walls absolutely disgusting everywhere. stay away

Just come back from Trecarn hotel in Torquay

well we had a short stay , staff went well and beyoud themselfs to please . reception staff w ere great . dinner staff worked hard chef was pleasent and abliging..great breakfest great , dinner ok remember its a lowcost hotel will be back again thanks

I recently returned from a short (3 night) break at the Britannia Trecarn Hotel in Torquay. It was 3 nights too long !

The hotel was great, although it is being refurbished and the lift isn`t working, but the staff were most helpful and took cases to the rooms of anyone who couldn`t manage. The food and the entertainment were very good each night after Bingo. The hotel also arranged the visit to the Theatre, a coach picked us up from the hotel and brought us home again.

My elderly parents stopped in this hotel for 3 nights, they travelled with National Holidays which cost them a total of £240.

First off, you get what you pay for. You can’t expect grand hotel comfort for basement prices. But having said that, The trecarn isn’t a bad hotel at all, especially when you think of how reasonable the prices are. The room is clean and comfortable and warm, maids clean it daily and change towels every other day. The food is decent quality, buffet style allowing you to have as much or as little as required. Staff are friendly and helpful, despite the constant series of moans from the mainly elderly customers. (We all know pensioners are never happy unless they are moaning, )one person was complaining because the roof outside her room was not clean enough for her liking. Another complaint was it was an uphill walk to babbacome, not true, it’s a slight incline to babbacome. Another complaint I heard was that the corridors were too long.

We went as a group from national holidays. the hotel is in the process of refurbishment that is long overdue our room was'nt to bad bathroom was not good at all.Food was good entertainment was good,bar and bar staff were good. Reception staff were'nt very helpful.Lift was out of order so people with walkers,sticks,crutches had to struggle upstairs no help from staff.Maybe when the improvements are done it will be ok. but it will be a long time till we return.

We stayed at The Trecarn as part of a National Holidays deal. When we read the reviews after we'd booked we thought "what have we done?"! Yes, it is tired, and is crying out for a refurb but for what we paid we cant complain! The food was ok, not as bad as people had made out, you certainly wont starve, and the staff were all friendly and helpful. We werent there for fancy decor and gourmet food, it was somewhere to sleep so that we could explore Torquay!

Awful place. Refused the first room as bathroom full of damp. Second room was on the corner at the back with staff emptying the bottle bin and and chatting next to our window. The room was under a corridor so there was constant creaking all night so got no sleep. Reception staff are rude and the food on offer was horrific. Wouldn't stay there again if they paid me to.

Shower was very cold mould in bathroom shower screen wasn’t fixed probably so water everywhere toilet seat lose, about 3years of dust on wardrobe, suspicious cum looking stains on wall / dents/ scratches on wall,top of kettle came off in hands, no towels in room, felt extra 9.50 each for breakfast was a stitch up, also music/talking going till 11am doors banging in hall till 12am very out dated mish mash decor in bedrooms, hallway probably why they don’t show pics of this on website

No Wi FI, I wasn’t told about this when booking Given 2 didderent reasons for this from staff but no work being carried out to fix it whilst I was there.

Worst place I have ever stayed. Dirty. Food terrible. Should have guessed as it is part of Britannia group. National holidays will lose business if they keep using their hotels

Basic room with additional smell of being foisty when we entered. Limited towels and small. Shower head drops off whilst...

Well where do i start. Hotel is ok . It not in Torquay so don't be miss lead it's in...

It is not a restaurant as such as it is all buffet self service. The food was plain but edible....

The worst place we have ever stayed .it was very dirty the food was very poor . The manager ignored...

We thought this would be a good place to stay with elderly people but it is not it is a...

The rating is correct the food is very basic but edible, totally disorganised.The staff worked hard and helped some of...

Primer día, mi esposa y yo conseguimos atrapado en el ascensor durante 15 minutos. La alarma en el ascensor no funcionaba, así que tuve que llamar a la brigada de incendios.

Acabamos de regresar de nuestro 7 días de vacaciones. . . . . ¡Nunca más! El hotel necesita una reforma. . El hotel muy sucias con un olor y cansados decoración rancias. Ninguna organización en los 5 ocasiones que la alarma de fuego se apagó. . El personal es grosero, inútil e ignorante. Nuestra habitación en la planta baja estaba tan mal como lo habían hecho, sin embargo, debido a no tener ventana era me sentí muy cargado y cerrado. . . La comida no comestible. y todo estaba igual, tenía que ordenar a través de placas para encontrar otras limpias. . . Todos los huéspedes. El hotel llamado Fawlty Towers, pero al menos estaba limpio como Fawlty Towers! Gracias a Dios por los autobuses National hicieron que nuestras vacaciones fueran un poco más agradable debido a la excursiones de un día fuera, así que gracias nacional.

Acabamos de regresar de allí en un viaje de días festivos nacionales de lunes a viernes. No esperaba mucho, ya que había leído comentarios aquí y yo era justo. El comedor era como un mercado de ganado, si sirven. La comida no estaba siempre caliente, que es un gran no, no para mí. El desayuno no estaba mal. En la última noche no podía afrontar comer en el hotel, así que nos fuimos a un pub local para la cena. La habitación estaba limpia pero la ropa de moda, había una plancha y un secador de pelo también aburridos y una televisión, aunque sólo tenía 6 canales que no vimos mucho. En general, el hotel estaba en urgente necesidad de renovación, pero estaba en una buena ubicación cerca de babbacombe downs, con unas vistas preciosas. Por lo que pagamos no me puedo quejar! Simplemente no esperes demasiado del hotel, entonces no te decepcionará!

Not a very good hotel had to go to the shop for cleaning stuff food not very good would tell everybody not to go there

visited the trecarn hotel at the weekend with national holidays we had a briliant driver called gordon . check in was quick and painless , we were given a room on the 2nd floor not a problem you say use the lift, now thats where there is a problem the lift is out of order so we head up 4 flights of stairs when we get to the room we are shattered bad knees and husband getting over a stroke . so we head back down stairs and i explain to the receptionist and she immediately gave us a ground floor room to look at very helpful. now to address the elephant in the room so as to speak !!! the room was basic with a mish mash of furniture but perfectly clean with lovely crisp white bedding a flat screen tv, tea and coffee making facilities, a hairdryer, extra bed covers and pillows and a plus of an ironing board and iron. the bathroom was very clean and nicely decorated needed a little tlc but lovely shower and large bath with razor point as well. the hotel decor obviously in the throws of refurbishment as parts were lovely and others not so sort of shabby chic without the chic . the restaurant was lovely breakfasts were the best !! served the best quality bacon i have ever had in a hotel even the 5 stars ones, everything was pipping hot and to my amazement the toaster was perfect once through for the perfect breakfast toast very impressed plenty to choose from basic cereals to full english, the tea was very a pleasant surprise but coffee wasn't so good. evening meals were again pipping hot with 3 choices , potatoes of various sorts and 2 veg all help yourself. soups were delicious with fresh bread buns and real butter on tap. 4 desserts were available sadly very tasty so i had to have one !!!!. the entertainment was fine a quiz then singer sometimes they do bingo but too quiet when we were there . a happy hour from 5pm to 7pm was a nice addition assorted beers £2.50 a pint and shorts £2.00 a glass. if you need a shop there is a tesco go out front entrance turn left to main road and walk down you can't miss it . there is s lovely beach with a fab cafe 3 minutes walk from the hotel with a lovely promenade to walk along with plenty benches to take a rest or cafe's to grab a drink . there is a trolley car that takes you down to the beach and cafe £2.50 return . to get into town you go again to the main road and you will see a bus stop over the road you get the 22 and that takes you into town, there are some seating areas around the hotel grounds too . well to sum up our stay this is a work in progress the staff are excellent and extremely helpful yes it is a bit tired but they are working on it . so would i go again yes i would remember you get what you pay for but this was much better than i was expecting to get enjoy !!!

Stayed here for 3 nights over the May Day Bank Holiday weekend (Friday night -Monday morning).Room very basic and tired, but then again we have stayed in other hotels in the Britannia Group so we pretty much new what to expect.However, room was serviced every day so that's a good point.Food was a basic breakfast and evening meal set-up. Not great but then again for what we payed we didn't go hungry, some people moan just for the sake of moaning I think!!I think a special mention should go to Darren, at least that's what I think his name was!! He laid on a buffet at 10pm for all the guests who were enjoying the disco or watching the "big fight" on the TV, A nice touch on the Saturday evening so thanks for that.

National Holidays coach trip. The hotel is dour but the self service meals were reasonable. Avoid this place if at all possible.

Booked via UK breakaways, no parking , hotel is very tired, room had not be cleaned , bed not changed , bodily hair in most places , poo over the toilet seat, rust in the shower, thread bare carpets Checked in and checked back out 25 mins laterNot a nice place at all and would never recommend to anyone not even someone I don't like

My husband and myself went on a National Bus Holiday to this hotel and resort for Easter Weekend, long way from Newcastle upon Tyne, but we love coach journeys.This hotel is greatly in need of refurbishment, we had a very shabby room,but saying that we are out all day, Staff very friendly food was hot and nice,entertainment was also good, bar staff very friendly.I don't think we will go on a bank holiday again, rather do Mondays to Fridays.much quieter on the Motorways where these service stations charge anything they like.We were on the top floor it was on only 2 floors high. There was a lift but not recommended if you are claustrafobic.It was supposed to take 3 people, OK if they are normal size.We walked up and down the stairs.1 person and 1 suitcase I would say was suitable.

Like being back at school! Had to line up and wait for food to arrive. All self service and over cooked.

Stayed at the Trecarn about 3 years ago and not a lot of changes have been made,but this isn't a bad thing.The biggest change is going over to self service buffet for all meals.A bind having to serve oneself but much quicker.The evening meals were basic but the breakfasts a good selection.I would suggest a second toaster to save queuing time.I had asked for a lower floor as I have walking difficulties and was given a ground floor,disabled room which was brilliant,the orthopaedic bed which was a Godsend.The room was very clean and neat,even had an iron in the wardrobe and an ironing board.The evening entertainment was good.The bingo does take some time to get through but some people love it.Have to mention Jilly G,entertainer.Worked so very hard singing etc,should be a resident there.We were on a National Holiday weekend break which included excursions and,have to say,these were brilliant.We had various drivers who were all excellent.Our main driver was Andy who is a great bloke.Great sense of humour and so very helpful.Can certainly recommend these tours.

This place is truly awful just look at the reviews before you decide to visit. It's so dated it unbelievable the staff don't want to help you out with anything I've had the worst night sleep ever when I stayed here with my partner we are still awaiting a refund due to our unhappy stay but still no joy, the food is disgusting you get fed better in a prison I would imagine hairs in the food burnt pork chop, Beware you will be disappointed and may even get ill .

Just returned from a Caledonian Travel (National Holidays) 4 night stay. First impressions were good with a clean characterful facade. Booking in was painless. We were on the ground floor behind the restaurant, My initial thought about the room was the odour. I soon realised that it was from the sealant in the brand new toilet suite. The whole room had been recently refurbished. Overnight was a pleasant experience. It was one of the quietest hotel rooms I have ever been in, No hum of extraction fans etc. No banging doors, no noise of gulls in the morning. The temperature was set easily and was very comfortable.The restaurant was also a pleasant experience. Food was excellent at both breakfast and dinner and delicious. Any elderly or infirm guests were eagerly helped by staff carrying food to their table. Tables were cleared quickly and any queuing was caused by guests who could not decide exactly what they wanted. Overall a faultless enjoyable stay. Would highly recommend.

Not all bad, as clean and good quality food. Younger staff lovely but others everthing too much trouble and visibly no patience with elderley clientele. Very very dated, with obvious repairs that could be done with minimal expence incurred. Very chaotic experience. Fire alarm went off twice in first 5 hours, thankfully false alarm. Tv works intermittently, shower same not always hot. Lovely area and with a bit of investment and more motivation (and smiles) from the older staff would be a fab hotel.

ltoo many people in restaurant at one time they could not cope food not put out on time large amount of people queing lucky if you got any food at all plates and cutlery often dirty

hotel is dated,it was worse than the last supper at meal times tables to close together people knocking you out of the way,swear they had not seen food before,queueing for up to 50 mins at breakfast and evening meals,the good points are bed was clean,food was good (when you could get some)the hotel was hot all day and night,to hot for some,wont go again till they have sorted the meal times out and fetched back the waitresses

We booked this on a national holiday 5 day coach break .Where to start the first impression dark and gloomy! We were given a room on the first floor which was just as well cos the "lift" is the old fashioned kind with the gate across the front supposed to take 3 people lucky if you could get 2in at a squeeze .The room was very dated the bathroom a joke we had a shower with folding doors bathroom flooded every time the worst being no hot water just lukewarm at its best was reported to staff but nothing done was told to let the water run !!!! how long for a week !!!!The meals were ok self service but the dining room was again very dark tables too close together was this a ploy so that you couldn't see what you were eating !didn't make meals a comfortable experience .Also the hotel is some distance from Torquay The best thing about this hotel was the evening entertainment. which was enjoyable Now we didn't expect 5star hotel but hot water is a must My advice is stay away from this hotel

self service budget meals which is what I expected at the price I paid. it is a busy overcrowded place, with ques for food and tables at both breakfast and evening dinner.

This is not a good place to stay,I stayed there for seven days and didn't enjoy it at allWater coming in dinning room from roof,food was not nice.Menu could with looking at as you get fed up with the same food most nights

We have stayed in this hotel twice before, never again manager and bar staff lovely, dining room staff almost rude, the reason we chose this hotel is that our two previous visits we really enjoyed it has really gone down the Swanee.

My parents checked in here on a Caledonian coach tour and after one night, I have had to move them somewhere else at considerable expense to me. Their room was shabby and in poor condition and there was water leaking in - they were offered some towels to mop it up. They pushed to move rooms and another room was eventually offered which was smelling of dampness, in a basement and with curtains hanging off the wall. The food was pathetic was packet soup on offer as a starter. As they left the hotel, stressed, in a taxi, there were a queue of people at reception also waiting to complain. My parents have stayed there in the past and always knew it was basic but it's declined dramatically in standard. I almost always only give positive reviews on Tripadvisor but this has been such a terrible experience. If your bus tour company has this on offer, choose another trip!

I stayed in this hell hole for a long weekend. The "restaurant" is tatty and very dated. The food is below average with poor choice for the evening meal. It was so poor on Sunday night people were mistaking a fruit crumble for steak pie. There is plenty to eat at breakfast if you like cereal or full English and making your own toast. The tea and coffee are in big urns so not very hot but very stewed. The furnisher is dated and the tables and chairs too close together to. If you go on a coach trip you will be given a time slot to eat, this varies day to day. Avoid if you can.

Geen goede ervaring. Er waren verbouwingen bezig. We waanden ons op een bouwwerf. De kamer die we toebedeeld kregen was wel netjes en in orde. Op de kamer hadden we helaas geen wifi bereik, wel in de eetzaal.Wat het ontbijt betreft : serieuze tegenvaller. Niet echt smakelijk en het personeel - ze deden wel hun best - was overrompeld, zielig eigenlijk. Maw geen aanrader. We hopen dat na de nodige verbouwingen alles toch beter wordt maar wij gaan het risico niet nemen en er niet meer logeren.

Very small menu with poor choice of dish. Chef and kitchen staff seemed to be confused about what they were doing. Cold sweets placed under heat lamps? Very disappointed...

Stayed at this hotel with Leisuretime for one night only,had it been any more we would have complained.The furniture was very bad,the bathroom was mouldy and in need of replacing,the carpets badly stained,the room should never have been given to paying guests.The bed sheets and towels were white and clean,that is the only reason we stopped in room 170,plus it was for one night only.The entertainment on Sat 11th was very good don't know his name.The evening meal was bad,i had to have veggie lasagne and wedges,i am a meat eater,my daughter had liver and onion with no liver in it all gone,it was just a congealed mess,when we asked was they replenishing they said no,breakfast was better,but so many people,i think this may be used as a bed and breakfast for social housing as so many people there breakfast time that were not there last night

Being a young couple on a national holiday we always expect a bog standard, tired hotel. We just like a clean bed and pillow. Typical coach trip hotel, comfort food meals, comfortable bed and welcome happy 2 hours at the bar daily.Massive renovation under way which will hopefully breath fresh life into the hotel.No complaints, ideal base if like us you will be out touring most of the day.

We found the food okay, but the self service process was abysmal due to the large numbers of bus tours

Hotel has been taken over by Brittania hotel group, the sooner they modernise the rooms the better. The room was clean but very dilapidated shabby wallpaper mould on curtains, towel rail coming off wall, wonky bathroom shelf, shabby toilet seat. Food not bad, had better,friendly staff good entertainment on two evenings out of three. Travelled with National Express.

we have just had a wonderful short break at this hotel with national holidays. hotel was brilliant nice and clean food excellent and the entertainment was good. they are at present putting more bedrooms on the hotel but this did not spoil our holiday. well done again to national holidays for an excellent good value short break. cant wait till our next one where ever it may be. well worth a visit to the area.

We booked with National holidays at this hotel for a new year break, it was more of a new year fiasco. To start us off national were late and then we were told we would have to change coaches at hopwood services and transfer our cases from one coach to another. Well we were not happy about this, it was throwing it down with rain and most of the people on the coach were elderly, as it happened after we complained to the driver he actually did if for us. Then we arrived in Babbacombe to be told that it was now a Britannia Hotel, a little fact that national decided to keep to themselves till the last minute. A lot of people on the coach were not pleased at all as Britannia are not known for good food. Also it was self service and as already stated about older people, this is not good. At the self service area which was not big enough for the amount of people (roughly 200) the queues were not acceptable and the food and plates were not replenished quickly enough. We would like whoever cut the meat to tell us how they could cut it so thin, you could see through it. The vegetables were either over cooked or under cooked but never just right. Starter were poor and the puddings frozen rubbish. There were buckets in the dining room to catch the water from numerous leaks. Then we come to the entertainment which was very poor, the first night was a comedian/magician who wasn't too bad and then for new years eve we had a lady singer who had a broken ankle, whether that affected her voice or not we don't know but simon cowell wouldn't have been impressed with her, and then on new years day the entertainment was bingo and then horse racing. Well we just got a bottle of wine and went back to our room so that tells you how bad that was. The staff were very nice and friendly and were all trying to do their best but it must be very difficult when you are getting the amount of complaints that were thrown at them to keep a smile on your face The room was very clean and we had fresh towels every day. We have emailed national holiday but this far haven't received a reply so can assume that they aren't interested in their customers. So all we can say if you are thinking of booking a holiday with national, don't

this hotel was perfect for staff excellence and near perfect meals - sadly the room I occupied 242 was disgusting - defunct radiator (I have a medical condition which I had notified national holidays of)- peeling and dirty wallpaper and carpets - mainly I find national holidays okay and would not complain unless absolutely necessary. a shame that the onus lies with the hotel staff when nh could imp;rove therefore eliminating the many complaints from guests-does anybody really care??

We've been to this hotel 3 times, wife was a bit disappointed it was self service by the food was good and the staff extremely helpful.

Just had our third stay here some people expect 5 star luxury for rock bottom price. Yes it is a little tired but rooms and bedding spotless. Food was lovely with something for everyone. Don't mind new self serve but not happy about the attitude of cram as many chairs and tables together as you can, or that soup,juices and toast is at the opposite end of the dining room from tea, coffee. Surely the new self serve station could have been made longer. However still had a great time and will be back even if it is full of old fogeys