Delivery
Pickup
Outdoor
The best restaurants serving British food in Runnymede South East
40 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
776 Opinions in 3 websites
As always, the food part of lunch at the Estate Grill was superb. However the service was absolutely shocking and let down the whole experience. On arrival, there weren’t enough menus for our party and no children’s menu was provided for my son. I resorted to using the online version of the children’s menu, which later transpired to be out of date and what my son wanted to order wasn’t available. We ordered bread for the table and crudités for my son which then arrived with the main meal. Not ideal. I can’t though fault the food at all - delicious as always. On finishing our meal, we then had to wait nearly an hour for the table to be cleared. We had asked for desert menus and when these hadn’t arrived after 30 minutes, I went to request them and for our table to be cleared (we were outside so were starting to be bothered by flies and wasps on the dirty plates). When we arrived, the table next to us was being used by a wedding party for drinks. They left shortly after we arrived and the table remained uncleared the entire time we were there. We were celebrating a birthday, indicated on the booking, and no acknowledgement was made of this. It honestly feels like every time we come to Great Fosters now, there is a problem. It’s really quite embarrassing for the hotel, which used to be spectacular and which we have been visiting (including hosting our wedding reception) for almost 20 years. The new owners need to have a rethink of their service model because what we experienced today was not a premium level of service and we will seriously think twice about booking again.
113 Opinions in 1 websites
Fab cafe in Egham for a tasty brunch or breakfast. Staff are really friendly and quick talking orders but aren’t intrusive. The bacon, mushroom & cheese omelette with salad and chips was massive and delicious! Hubby had set 6 breakfast (and my chips) with lovely coffee - we were both stuffed. Really good quality food and very reasonably priced, won’t break the bank and a lovely Sunday treat!
12 Opinions in 1 websites
My son phoned beforehand and specifically asked for information regarding the SWIMMING POOL and when he arrived the pool was closed!!! How could the receptionist possibly fail to notice this? Its a joke really Luckily my son lives locally but its still extremely annoying and reprehensible
115 Opinions in 2 websites
My friends and I had a terrible experience here for lunch. We waited almost an hour, with no interim updates on why food was taking so long, only to receive completely inedible meals. The pasta served was not spaghetti as the menu stated and was so undercooked and so tasteless, it was shocking to experience. Another dish had chewy, undercooked fish served with veggies doused in some oil to compensate for them also being tasteless. Upon us complaining, the server took away the dishes, and then proceeded to ignore us entirely. He did ask if we wanted anything else from the menu and we made it clear that we were looking to leave ASAP. It is only when we stood up to leave the premises that he followed us with a bill for the few items (water, a starter, and a side). We received no attention or consideration from whoever the server claimed to have reported our complaint to. Would not recommend in the slightest.
1614 Opinions in 3 websites
Great Sunday lunch service excellent very much improved in the last visit really up there game, Last visit not as many choices of meats was finding book pass 3.00 and staff disappearing break I would imagine but not being backed up none of that this time .
901 Opinions in 2 websites
Reading the reviews, this restaurant is really like no others I have been to. While the food is well presented, salivating to look at (state of art) it is cooked to perfection and delicious; the staff have professional approach and are polite, unfortunately, this is where it ends. We have been visiting this restaurant for few years now (it has become our tradition) to celebrate 3 birthdays in a group. This October was no exception. We had an amazing time until we had a dispute with the management. What we have experienced has completely spoiled our mood and if I am honest, left a bitter aftertaste. Regretfully, that was our last visit, as I have never seen in any other place I have been to (I am a foodie and I have travelled the world) the treatment we have received here. There is no appreciation for loyal customers, lack of understanding, no room for negotiation, lack of empathy and if you have a problem, tough, it is your problem as the management team is happy to take your money (without prior notice - we have been overcharged by £230) and hide behind their policy. Be warned, if you are a group of more than 6 people, they require 48 hours notice in case of cancellation, otherwise you are going to be fully changed for the meal nobody is there to eat! We have been honest and provided the reasons for lack of attendance of 4 people with 3 hour prior notice, however they do not find (deeply disappointing as none of there could have been predicted or anticipated ) death in the family, being in A&E and sickness a valid reason for not having a meal. A real shame😳