The best restaurants serving British food in North West

Hice una reserva y la elegí simplemente porque decía en el sitio web tenía una zona de juegos que habría sido genial para mi hijo autista. Llegó y seguridad dijo que a mi hijo no se le permitió entrar por el fútbol. Lo cual entiendo completamente y fueron tan agradables y disculpados. La zona de juegos también se cerró debido a la renovación. Nada de esto estaba en su sitio web y no se pusieron en contacto conmigo cuando dije claramente en la reserva que iba a ir a la zona de juegos. No hice ningún esfuerzo para contactarme para avisarme que está cerrado y que los niños no pueden entrar. Esto provocó que mi hijo se enojara mucho ya que no entiende del todo y estaba a punto de caer con la lluvia, sin saber la zona no sabía a dónde más ir. No voy a intentar volver aquí sólo a riesgo de ser rechazado de nuevo. Viajo mucho y como mucho y 9/10 de los negocios tienen las actualizaciones en su sitio web. Así que no me impresionó la falta de información en línea, que es en lo que confío para asegurarme de que puedo acomodar a mi hijo y sus necesidades.

Entró a tomar un café después de las noches y fue recibido instantáneamente por muy posiblemente el gerente más amable del mundo! Genial para el café de la mañana temprano : )

Unfortunately on a busy Sunday rainy lunch only 1 person serving on the bar plus taking orders for food at the same time then having to prepare drinks ....poor girl was run off her feet yet at the same time polite and calm whilst clearly understaffed thats not fair on staff nor customers . We were in a queue to order with 7 in front of me and at least 9 behind me and after a wait of around 12 to 15 minutes gave up the wait and left unserved. If you want the custom please provide your staff with adequate support rather than leave them overwhelmed it was Sunday its a carvery it will always be busy ! Sort your staff levels out to match your demand rather than have customers leave disappointed thats not to say the staff on duty didnt do their best just not enough to meet customer demand, due to company cutbacks possibly? On plus side did manage to find another place for lunch less hectic and adequately staffed not too far away....sort your staff levels this was a great place for family sunday lunch and we will swerve for a while. Such a shame as the carvery always served great roasts at a great price.

Visited over the weekend with friends for our Christmas catch up. Had the festive meal which was delicious! Friendly chatty staff which is always a bonus! Thanks again and will be back soon. Have a lovely Christmas 🎄 😊

We stopped in for a carvery on Friday, and was greeted by a lovely gentleman and manageress Katie (I’m sorry I don’t remember the lads name) they were lovely, friendly and very welcoming and accommodating especially to my elderly father in law who the lad helped get to the table, really above and beyond!! The food was beautiful and really fresh, how it should be. After food we got chatting to the lovely manageress and she had us in stitches and made the whole experience even better! Highly recommended visiting if your around the area!!

I was whisked in by my husband as he fancied a roast lunch. The small serving of meat was good but the rest of the dish was awful; the potatoes were hard and tasted odd, the stuffing ball was from a packet, inedible, the green beans were dried out, inedible, the carrots overcooked and the Yorkshire pudding was impossible to cut with the ridiculous wooden knife and fork! The meal was served in a cardboard box, smothered with glutinous gravy very disappointing and expensive for what it was.

Quiche was very well done like rubber chips very dry won't come here again oh and pot of tea piss weak terrible I've had there roast dinners in the past which was lovely but the rest of it is terrible and don't like the chef he as no gloves on handling food. Can't stand chips coming out in plant pot

OMG This place is freezing the restaurant is filthy the chairs have stains all over them and the floor and tables are dirty with no staff cleaning, the staff had scarfs on it was that cold, toilets where filthy with broken doors which didn’t lock, we didn’t stay as we where freezing we wont be returning, i can see now why certain stores are closing.

Always lovely food, can’t fault it at all. However there’s a chef there who is just the most miserable person and doesn’t seem to enjoy working there. He came out to the carvery and rolled his eyes and whispered “f**k off” under his breath, assuming that he was annoyed there were customers to serve. And this isn’t the first time I’ve noticed this, but today was more or less a direct “f**k off” aimed at me and my partner. It’s almost funny because I couldn’t believe he thought it wouldn’t be noticed! I’ve seen other reviews commenting about this same guy using the same language and yet he’s still employed there. Call me insane but telling customers to F off would usually result in being sacked?! Certainly when it happens more than once. Hope the managers have a word with him to check his attitude.

We pre-booked to go for my birthday. On arrival we were shown to one of the tables with high chairs. I have a problem with my knee so this would have been painful. The staff kindly moved us even though it was almost full. The food was good and the staff were very attentive and friendly. I'd definitely recommend pre booking as we went on a Friday evening.

On entering the premises we were met by a female member of staff who seemed quite put out we had arrived. Have you booked a table she said. No we would just like a drink. Oh well you will have to sit at the bar not a table. We were served by very miserable staff who looked like they would rather be somewhere else.

Abysmal. Sorprendente, no puedo creer lo horrible que fue el desayuno, y cómo los estándares han bajado. Regularmente voy por café y pastel por la tarde, y eso está bien. Aunque algunas rebanadas de pan de hojalata son ridículamente caras. Pero debido a las circunstancias, me encontré ordenando el desayuno vegetariano. Hace años, cuando solía comer allí, había un gerente masculino muy agradable y eficiente, y la comida era deliciosa. Obviamente ya se ha ido, y los estándares y especialmente la comida son terribles. El desayuno era una gran porción, pero era tan malo que no era comestible. Miré a mi alrededor para devolverlo, y me quejé con el gerente, pero estaba tan ocupado y lleno, que habría tomado una eternidad solicitar al gerente. Ellos - obviamente - no están probando sus ofrendas de alimentos, y los hongos estaban crudos, insípidos, acuosos, y acababa de quedar fuera en la placa caliente -imo- de crudo. Los tomates, eran completamente insípidos, y acuosos - funestos. No había huevos escalfados, solo huevos fritos aceitosos, gomosos y congelados que había quedado fuera en la placa caliente. ¡Podría seguir y seguir! Estaba/todavía estoy conmocionado por lo bajos que han caído los estándares. Aparte del té de la tarde, lo evitaría a toda costa. Para que John Lewis permita este deterioro en su café, hay algo gravemente malo.

We visited today during an impromptu road trip to Southport. The food and service was great and brought back memories of when I used to visit with my grandparents when they lived locally! The cafe was very clean and I couldn’t fault it at all. Live music outside was a bonus!

We joined friends for lunch in the main restaurant. Our friends had enjoyed the golf course and spa during their short stay at the hotel. We all ordered soft drinks with lunch. At first we were given a broken glass, when we informed staff it was replaced with a dirty glass. We were given glasses that you might find in a junior school in the 1970*s. Perhaps suitable in a cafe in Manchester's Northern Quarter but not in keeping with the surroundings of the hall. We ordered a light lunch. Some salads, antipasti...gravlax salmon. The individual meals arrived to the table at different times. All the food was considerably disappointing. We recognise and appreciate god food but what we were served was far from it. Nothing was fresh..the salmon smelt as if it was going off, the salad was definitely off. The antipasti looked like it was from a supermarket packet and we were told it was suitable for two people to share. Thoroughly disappointed with the standards of the hotel. After taking in the stunning view over Cheshire from the main door which staff and guests were huddling around while having a cigarette we walked back through the hotel corridors to the main upper hotel car park. We found the standard of hygiene to be severely lacking. It was difficult to know if anyone was in charge. It was brilliant to see friends we hadn't seen for such a long time in a wonderful location but everything else was shambolic.

Beautiful breakfast room with excellent and friendly service by Ramirez and Gio ... all'italiana. English breakfast at its best.