The Place to Eat in Liverpool

Reminiscent of Littlewoods caf circa 1973. Enough said. Bagel inedible. Tea not made with boiling water. Dreary staff and surroundings. Come on John Lewis. You are taking the mick.

Nice for a cup of tea but when are they going to do something about the food? Unfortunately, they never have any decent cakes, they are consistently unappetising. Nothing at all with real cream. The scone I got was inedible - never again!

Appealing value for money, had the fish and chips, more like a child's portion than a portion fit for an adult. The size of the looks like it has been reduced by half its size in last few months and priced increased. Not what you would expect from John Lewis

Generally we have found this cafe preferable to the awful one at the Cheadle John Lewis which I have reviewed separately in the past. However this last visit was awful. They had sold out of most things and the 2 ladies serving were clearly overwhelmed. The scanner wasn’t working so no-one could scan their My JL cards. Half the restaurant gets roped off early (always happens) and this time we had to suffer the staff continually putting chairs on tables all around us at an absurdly slow pace. For some reason they start this around an hour before closing pathologically slowly rather than say 15 mins before at a normal pace!

Visited cafe yesterday. We had the smoked salmon and cream cheese bagels. The bagel was a bit soft. Tea was OK . Very busy I assume because of the tiny cafe at the new M and S in Liverpool 1. Staff friendly as always. Only criticism is that they have the sandwiches at a separate kiosk to the cakes. The hot food is at a third kiosk.

Asked for a slice of Victoria sponge and received a half slice with the end all squashed. When I asked for it to be replaced with an new slice the woman wasn't very happy. She did replace it with another slice not an awful lot better than the first. I'm sorry I didn't just leave at that point. Order coffee and asked for two glasses of tap water.. I was met with the most disgusted look of the woman like it was such a big ask. Why don't they have a water station? Over priced very Unhappy and unfriendly staff. If customer service is not your thing. Don't work in it. Liverpool born visiting from Australia.

Don't expect anything special here, the counter staff very busy..... talking to each other, they could have made life easier for themselves and customers by concentrating on serving rather than carrying on with their own conversation, I felt like I should have apologised for interrupting them... Coffee and cake are not as good these days compared to how they used to be a few years ago. Disappointing.

Busy cafe in John Lewis. Difficult to see at times what’s there to eat and the sandwiches looked disappointing so opted for steak and ale pie with chips and peas and quiche and side salad for me. It was all very edible but clearly been there a while as quiche felt over cooked to me and it was only 12 noon. The cakes looked better but we didn’t have them. I was disappointed and honestly expected better.

Came again for the lovely plain scones with jam and cream and great view of the river, sat on a comfy sofa. The one gripe is the three counters. Every one was heading to the middle one opposite the entrance. Perhaps a rethink on that.

Very satisfied with the service, the food and the cleanliness of the the restaurant. So many cafes simply don't clear tables these days but JLP certainly do. Had a full English breakfast. Staff very helpful & friendly and quick to serve. Food kept under warmer until I'd paid. Quality of food excellent and piping hot. Thank you.

This is located within the john Lewis department store in Liverpool One. The food itself is ok, bit overpriced maybe, but my main gripe is the location of the tills which are out of the way and by the time, you have queued to pay, the food is lukewarm.

You certainly would expect better from John Lewis. Today, I met some friends for lunch, tomato soup and basil .. simple , if you like thin warmish soup and a rock hard piece of bread that I exchanged for yet another rock hard piece of bread, expensive and very poor. New venue required for our next trip.

We were regular visitors to the John Lewis and George Henry Lee restaurant before that but on our recent visit we were both disappointed with the quality of the food but worst of all, when we got up and started putting our coats on, anther meal was put on the table in front of me by a staff member on behalf of another customer! The staff member obviously saw I was surprised that we were being hurried so let out out a "SORREEE" ! We had only stayed long enough to eat our not very nice meals and certainly weren't sitting at a table reading a paper with an empty cup in front of us! There were other empty tables and we both said "why us". We left deciding we would find somewhere else which we now have. Price is much the same, quality better as are the staff. We also decided that the corner couch we were going to order we would order elsewhere if that was the attitude of the staff to their customers.

My visit to The Place To Eat in John Lewis today was surprisingly good. They serve cream tea, consisting of a scone with clotted cream and jam, as well as a hot drink of your choice for £4.95, which I don't think is bad value. I opted for a plain scone with just butter because I'm not a big fan of creamy gloop on my scones. For that, they only charged me £4.65. The service was also reasonably good - the staff were friendly enough and got through the short queue relatively quickly. The only thing I would note is that the hot food served is extortionately priced. The menu outside looks more like a lawyer's bank statement, as everything is £9-£10, which is a rip off! I can't comment on the quality of food, but I would note it is served canteen style. I'm not sure food prepared like school dinners warrants such prices, but whatever. Also, the café is a bit dated in respect of décor. It was clean and comfortable granted, but I'm surprised the 1990s haven't called John Lewis asking for their tables back! They need to throw some of them on the council tip and get some new ones in! Having said that, let's be honest - the salient point of this review is that I enjoyed a reasonably priced scone and a pot of tea today in John Lewis' café. If you too would like a scone, you know the place to eat it is The Place to Eat!

This has been bugging me for a while now so I've had to post this on here to warn potential visitors! The hot food counter seems to inexplicably close up at 2:30 in the afternoon even though there is still a large demand for hot food and the staff actively have to turn away customers, which baffles me. Do John Lewis not like money? Shoppers do not want the stale sandwiches and rock hard cakes, they want a proper meal for their lunch. I've since resorted to visiting M&S cafe instead as they serve hot food until 5pm and quite honestly their cutlery is spotless compared to John Lewis. Really poor service from such a large, well known chain.

We opted for fish, chips and peas in this very busy restaurant. The place was packed and the food looked good. The fish was very nice but the batter on the fish was almost inedible it was so soggy. My husband took his back and it was replaced but what was brought to him was almost as bad. As a result of this I contacted JLP customer service to complain, adding photographs. I received an email just over 24 hours later, apologising for the delaying replying. Needless to say it was a standard, patronising reply that said nothing. Typical corporate response.

For such a lovely store it is a shame the cafe is a let down. Surly unhelpful staff and poor coffee - it needs modernising, less canteen like and brought into line with the ethos of the store.

Decided to go back to John Lewis restaurant for lunch. It was very busy with the queue for hot meals and soup very slow. We decided to have sandwiches and a bagel as the queue was smaller. The choice was a little limited and I...

Just decided to have lunch in john lewis,expecting to get a bit of quality. Substandard choice,pitiful salad,coffee awful.Like some greasy spoon cafe. So sad how the mighty have fallen. AVOID AT ALL COSTS

Visited at 2.30 on a Sunday afternoon. Not overly busy but after standing in the "cold" queue for 10 minutes with very little movement decided to switch my allegiance to the hot queue. Was surprised not to pick my food as I went past but...

This restaurant at JL is very spacious, bright & positive with clean tables which are well spaced out and a view from windows. I always have an excellent fruit scone with jam & cream and a cup of tea. The ladies who serve you on...

Its all good back here. You check in with a name and phone number (or use the NHS App). Then hot food (including the new Toasties) to the left, cold food (Butty's) and cakes to the right. Compared to many places John Lewis is very...

At present there is a very limited choice of hot and cold food and you have to register your name and phone number or use the NHS APP before you can enter. That said it was pretty much empty (as you cannot meet up with...

After being in JL for a couple of hours did not want to try looking around for somewhere to eat decided to try Place To Eat. While I appreciate it being open and prices had been reduced it was a big disappointment. Welcoming, seating etc.,...

Stopped by for coffee and cake, Really impressed with the Covid-safe measures they've put in place. The restaurant is light and airy with super views towards the river. Yummy cakes, fab hot drinks and pleasant staff. We'll be back.

Stopped for a break whilst shopping in the store and had drinks and panettone cheesecake. Delicious and very good sized piece of cake. Sat near the window and had great views over the city. Very busy and thankfully lots of seating.

Its been a while since we have had a coffee and snack at John Lewis “The Place to eat” and have previously enjoyed it. However today we were very disappointed with the hot food. I had the fish and chips and my wife had the...

What’s gone wrong? Stopped for breakfast with my family, ordered two breakfasts and one egg and sausage on bread. Sausage burnt underneath.. didn’t realise until I tried to cut it! Bacon so over done it was brittle No white bread available but all this pales...

Saturday morning 9.30 am. Service slow, food left under a warming lamp that failed to keep it warm. Breakfast menu changed and new options not an improvement and worse for being cold.I don't blame the staff, they are stuck with a station process that doesn't...

We opted for the Full English thinking the usual JL standards would be met. Unfortunately not. Food bland and a shocking 10 minute wait for 2 pieces of sourdough bread toast(?) - not sure why the wholemeal has been ditched. We, along with 5 other...

Just eaten a tasteless ham and cheese baguette accompanied by insipid coffee. Should have followed my initial instinct and gone to Pret.

Excellent food and good service when you’ve found somewhere to sit! The queue for food wasn’t bad food good!

John Lewis ha eliminado la disponibilidad de tostadas, por lo que su baguette de tocino o salchicha ya no está disponible y se han eliminado del menú.No puedo imaginar por qué esto se ha hecho a nivel corporativo, ya que debe haber sido un producto de gran venta, pero parece una decisión totalmente ridícula.Aparentemente, una encuesta realizada en Londres mostró que el pan de masa agria era preferible.

Llamé para tomar un refresco mientras viajaba de compras. Un amigo me había dado un cupón para café y pastel gratis, así que pensé en probar el café John Lewis. Necesitaba ayuda para localizar los pasteles sin gluten, pero el asistente no podría haber sido más útil. Se tomó el tiempo para mostrarme la información y elegir, la señora incluso envolvió y embolsó el pastel para que yo lo llevara. En otro mostrador, otro amable asistente sirvió un café sin lactosa en mi propia taza reutilizable. En total hablé con cuatro miembros del personal de la cafetería, todos los cuales fueron amables y serviciales. Me sentí realmente valorado como cliente y definitivamente regresaré. ¡Todo esto para un café y pastel gratis! Bueno, John Lewis, este fue un regalo de promoción bien ubicado, ya que seré un cliente habitual después de esta agradable experiencia. Comprar en un restaurante / cafetería como restaurante sin gluten y sin lactosa puede ser difícil, pero el personal hizo todo lo posible por ayudar, ¡me sentí como de la realeza! El pastel de zanahoria también estaba delicioso!

Expensive and not good. Smoked salmon salad, dry, extremely boring and lots of lettuce, never ate it … awful. Friend had fish and chips left most of it. Tea ok but bit cold. Not good value for money. won't go again.

Food here is ok. Standard John Lewis food. Nice cakes, pretty decent meals and ok coffee.

John Lewis rather like M&S; always have a traffic jam queue of their own making. The Food and Drinks are quite fine ....... but just waiting for the tea or coffee can be a chore as the staff who are serving at the till have to make and prepare all the drinks ...... what is needed is dedicated folk just prepping the hot drinks.

Visited as it was convenient as we had parked in the car park that joins into it. The menu for breakfast looked great but unfortunately they did not have any pancakes which restricts the veggie option to a chunky avocado on toast or pastries.

After traveling up, I went in to John Lewis to try there restaurant after hearing excellent reports from customers and friends. I was not disappointed at all, the staff friendly and the cake and coffee were both fresh and just the right size

Había comprado en la tienda, se sentía hambriento, así que me pidieron una merienda rápida. Pidió la sopa de champiñones, la señora me preguntó si era buena, contesté que era y le ofrecí que la probara. Ella se negó cortésmente y dijo que "solo conseguirías eso en Liverpool". Tuvimos un buen trato con ella y su amiga, fueron muy interesantes y encantadores. Disfruté de la comida y el chat. Es un buen lugar para reunirse y comer.

Stopped off for coffee, cakes and a few glasses of cheeky late afternoon wine. It was delightful - nice company, lovely atmosphere and a nice view of Liverpool on a sunny Spring afternoon. We will return one day, hopefully very soon.

All in our party just had soup and a drink. Food was nice and enough off it but £6.95 for soup and a roll i thought was overpriced.

Stopped for a coffee while shopping in John Lewis. Was similar to other “Places to Eat” I’ve been, with plenty of tables but with some comfy chairs at the far left with a nice view of The Mersey. Coffee was good

La comida del desayuno está preparada y esperando en un plato caliente. Me decepcionó que el estándar sea generalmente más alto y la comida más caliente, solo que la tostada estaba recién hecha. El té y el café eran muy débiles.

Vamos aquí mucho porque es una ubicación fabulosa y enorme, así que principalmente mis calificaciones son para la ubicación y el personal.

A nice place to eat and meet however the food portions (butty's, salads, hot meals and especially the cakes) are very small compared to other places.

Coffee and cake loyalty vouchers used for scones and lattes. Scones were dry amd coffee tasteless. Service was dreadful. Staff were surly, bored and made no attempts to communicate with their customers, not just us. The girl making our coffee didn't heat enough milk so topped up the mugs with an ecsessive amount of froth, one was quite high so she flicked the excess off with her finger then plonked them in front of us without a word said. I asked if she would kindly top them up with hot milk, she did so very begrudgingly, again with no words spoken. Tables were uncleared and dirty. We are regular visitors to our JL n Cardiff which is equally busy, and this was a completely different experience to there.

The Cheese and Tomato Quiche is super tasty but also super small with a basic side salad which amounts to very little. At £6.50 (add about £2.50 for a drink) then it becomes pricey for what you get ...... I know it looks cheapish on the menu but what you actually get is a small plate.

Estaba bien, hay mucho para comer, de hecho no podíamos comerlo todo, pensamos que la mesa iba a ser como la de la entrada del restaurante con tazas y platos de porcelana, pero no fue tan decepcionante. Necesitamos poner más cubiertos en la mesa ya que solo teníamos cuchillos, así que tuvimos que pedir tenedores para comer la ensalada y los pasteles. El personal no preguntó si queríamos llevar a casa los pasteles que no comimos, pero las 2 mujeres que nos sirvieron eran encantadores. Habiendo dicho todo eso, lo pasamos muy bien.

Stopped off for a break from the rain! Lovely, fresh cakes, good choice available. Pretty much what you would expect from John Lewis.

Comida: Buena - La Siciliana Pollo es delicioso y el Curry y arroz Vegetal también es bastante bueno. Café en £2. 40 (americano) y una gran taza.

Esta es la planta superior del Centro Comercial John Lewis y mientras que la zona tiene unas vistas, las mesas están bastante cerca de otros. No hay mucho de comida caliente para los niños aparte de las cajas de tapas que es decepcionante. Pasteles eran mejor que la comida caliente porque había más opciones.

Mi madre es una exigente con la comida, pero el pescado y patatas fritas eran realmente buenos.

Yo tenía un cupón de fidelidad por un café y un pastel. Capuchino estaba bien y frambuesa higo fue bueno, con mucha fruta. El bocadillo de mediocre (pollo con sol blushed tomates) era pequeña y el pan era bastante pesado y desagradable. El abundante estaba bien. £5. 50, era demasiado caro en cualquier caso. La mujer en el mostrador permaneció en reponer la pantalla sandwich de varios minutos antes de ella me molestó a servir. Siento que el manejo no leer estos comentarios, o cosas deben ser muy diferentes.

Really welcoming, friendly service (especially Chris!) wonderful views, and great value for money! Thank you.

Popped in for lunch on family visit to Liverpool. Expected usual John Lewis standard but food was very disappointing. Very small selection of sandwiches, salads etc. which were bland and tasteless. Also quite expensive!

Lunch 1300 hours Wednesday 22.05.18 at The Place to Eat (John Lewis - Liverpool)

Fuimos allí para tomar el té de la tarde. Había unos bollos, así que pensé que tendríamos una merienda. Sin embargo, no cuajada. Así que el personal no era por la tarde. El té Earl Grey - Llamado así era muy débil y bollitos estaban también decepcionante. Tomamos el té mucho mejor en Tetería tate en Albert Dock.

I Love John Lewis stores but not for food. It has deteriated so much over the last couple of years. I have had dry sandwiches, stale scones and cake. Calling in for a coffee a few weeks ago I decided to have sausages and mash for lunch to save cooking later. I couldn’t see any mash but there was a bowl full of something that looked revolting, it was brown and very sloppy, it almost looked like puréed apple - that was the mash ! I mentioned it to the server and she didn’t look too surprised when I told her to forget about it and went elsewhere. Read the reviews John Lewis and get your act together.

Called in here as we were finding it difficult to find somewhere for brunch and expecting a "John Lewis" standard. The dining area is very pleasant but after that it's all downhill with the exception of the staff. Drinks were from a pre-programmed machine and not particularly hot. Scones were hard, cakes bland, butter solid as a brick and sandwiches few in choice and limp. Not somewhere I'll be calling again

I was shopping in the store and decided to have a coffee. Went into the cafe on the top floor and had a cappuccino plus piece of cheesecake, very nice. Served quickly, lots of seats great views of the river, fab.

Called in for afternoon tea when sopping. Delicious chocolate cake, orange and choc cake and Oreo cheesecake but these three cakes plus two small drinks were twenty pounds. So nice but pricey.

Oh dear, what's happened John Lewis? Sad to say I can't rate this place any higher than 2, honestly. Food here is nothing to write home about and it's average at best. Went here recently as I was dropping in to shop around anyways but...

The food here remains overpriced and underwhelming. Butternut squash tart was served in a pastry that could have doubled as a cardboard box. The filling was bland. Chips were lukewarm and soggy. Cappuccino was good and the highlight of the meal, if there was one....

My first choice was always George Henry Lee for lunch and then when the new store opened would go for lunch. Over the last three months have noticed how the food is cooked and presented is not to a good standard. Sandwiches are bland and cakes poor choice. Nothing looks fresh and appetising. I believe the chefs have gone which would mean the food is shipped in but the price has remained high. Staff have always been helpful and lovely. I am afraid I will not be eating here again.

Called in for lunch at 2-15pm ,waited 5 minutes at hot-food counter for 3 staff to stop talking at the opposite end. Unappetising remains of hot food on display ,we wanted fish and chips but only one dried up fish and about 8 chips were on show . What other hot food is on ? she pointed to sign about 6 foot away ,couldn't read it. We didn't linger.

Since my last review ...... the Salad Bowl is back replacing the dodgy plastic box and the price has remained the same ...... so that's an improvement.

Slow service rewarded by lukewarm soup and cold chips with quiche, wow how to present such a wonderful festive feast. The only thing that keeps this place open is the overall reputation of the company, if it was a standalone restaurant it wouldn`t last a week.

Called in with my wife late morning on the19.12.2017 for a coffee and cake. The cakes were okay but the coffee was pretty average and lacked any flavour. Won't be dashing back.

Stopped here for a bite to eat whilst shopping but were very disappointed. The food selection for customers who need to follow a gluten free diet is quite poor in my view. My husband chose a sandwich which, when unwrapped, consisted of a couple of bits of cheese with a limp lettuce leaf and a scraping of chutney on quite dry bread. We had two sandwiches, two bags of crisps, and two drinks, all for the princely sum of £16.80 The reason for the 2 stars is the staff. As always, they were second to none.

A continuación de mi serie de cantina en este experimentado unenlightening como oasis de mediocridad, conveniencia me llevaron a su especial 'Sabor' de pollo y pastel de arándanos y frito con guisantes acuñaron rodajas de patatas.

Came here for a bit lunch whilst at Liverpool One with the family.

We only frequent this cafe when we have a John Lewis voucher for a free cup of coffee and cake. Had we stuck to that, it would have been bearable.I made the mistake of having a hot meal - roast chicken and gravy, something that resembled sliced fried potatoes and minted 'mushy' peas. It was poor.Staff were excellent. It is not their fault that some of the hot food is almost inedible. It's a great shame that the management of an upmarket store such as John Lewis have allowed this to happen. We shall never eat a hot meal here again.

In September and October I visited this cafe, and was so disappointed. They have totally changed the menu due to getting rid of all the chefs. There are now no roast dinners on a Sunday, and have completely stopped doing chips! Even the soup isn’t what it used to be. Such a shame. I just hope they bring the Christmas dinners next month!

We are regular customers of the John Lewis store, but, haven't visited this 'Place' very much at all. (My Wife always takes me to a nearby major department store, where she's a gold card holder!). There are large seating areas to either side of the entrance, with some padded bench seating, and padded armchairs. The tables are usually grouped for 4 persons. All are within easy reach of the various counters, e.g., Cold Table, Children's, Expresso, Patisserie... Both areas have very high windows, which almost completely fill the outside walls. The views are impressive; down to the Albert Dock, over the 'Garden' area behind, the Q.E.II Courts, or, up into the Paradise Street area. The Menu choice was varied, but, I was surprised that it had such a small choice overall, even allowing for the fact that there is a 'proper' Restaurant elsewhere in the Store. Breakfast includes sandwiches, baguettes and pancakes. Other Menus are Lunch, Soup (2 soups, one being for children), Children's (ratatouille or meatballs, both with pasta), and the Patisserie, which lists over dozen items. A few vegetarian, and, gluten-free options, are available. As we still had more shopping to do, we simply had coffees, with a scone and chocolate cake. I will call in again, and sample some other items, and, maybe give a higher rating than now.

My wife and I called in today for a light lunch whilst shopping. The ‘cold menu’ choice has really diminished. Four choices of sandwich and only one of salad ( this was at 1pm on a Friday). My sandwich was like eating cheese wrapped in cardboard , very dry and tasteless. My wife had a Moroccan salad which was very watery. The staff remain great and committed and, I suspect, loyal to JL as they just rolled their eyes when we voiced our observations.Shame. We shop in JL and the cafe is convenient. We have noticed the gradual reduction in choice over the last year, but when the standard of the food is affected its time to go elsewhere.

We used to go a lot to John lewis and it used to be good, we went last week intending to have a meal Kids Fish And chips was great. Sadly they now buy all the food in after making 17 Staff redundant I presume all the cooks/chefs etc.All I can say now is find some other place to eat

Stopped by for lunch. Had a goat's cheese and fig tartlet. Trouble with individual dishes like this one is that it means more pastry (less healthy) in relation to filling (more healthy). It came with undressed salad. I eventually found some mayonnaise but in a cheap difficult-to-get-into packet made by Heinz (not my favourite brand).Afterwards I had a chocolate muffin - somewhat dry. I couldn't believe it that the cakes were not protected by sneeze-proof screens as I walked by. Why ever not? It's not as if one could help oneself. One had to ask to be served by someone on the other side of the cake counter.I had a cappuccino. Not the best by any stretch of the imagination in terms of taste. Made by someone using one of those simplified machines. Cutting corners doesn't work.The cutlery was poor quality and I had doubts about its cleanliness. I didn't like it being stored in vertical containers. Difficult to see what I was picking up.The only good things about this experience were it was quick to get through and pay. Plus good-quality napkins.

We called in on Sunday Afternoon it was 4.25pm. The shop shuts at 5.00pm on Sunday.There was a small queue in the restaurant and we were just going to have a coffee and a cake. As we ordered the coffee we looked for the cakes as the people in the front of the queue had cakes on their trays. We noticed the cakes being wheeled away on a trolley into the kitchen.So no cakes, just coffee.I cannot undertand them serving coffee, but taking away the cakes. This disappointed and amazed us. Terrible customer service.

I visited here with a friend for some breakfast, I couldn't believe how overpriced it was for what you got. It cost me £9 for some toast, sausage, bacon and a coffee.We ordered our food which took so long, by the time we had been seated it had gone cold. I went back and explained this to a member of staff and without any questioning the lady kindly replaced my toast with fresh, hot pieces instead. Overall I probably would not go back as I don't think it's value for money, the only nice thing really was the coffee which was around £3. In my opinion you can get better quality food for a much cheaper price.

I eat here about once a week, but of late have been disappointed with the under- baked fruit scones and the dry childrens sandwiches. I think this was probably a one off". Nice views over Liverpool One from the left hand side of the restaurant.

How quickly you can go down. My last review (quite recently) was 5 stars for the salad bowls ....... these large bowls have been replaced with a pre-packed plastic box salad which are pittyfully small and lame with micro portions of leaves and bits.Yes they are cheaper but still nearly £6.Very, Very Disappointing ..... come on John Lewis is this now the price and quality of outside catering. I am afraid we will only be going back for the odd cake ..... such a shame!

The goat's cheese and fig quiche that I had was perfectly fine, but they still charge a pound extra for each additional veg. choice (other than a small, salad garnish). This means that the bill for lunch is normally higher than it should be, bearing in mind this is a self-service cafeteria. Cakes are expensive too and look better than they taste. Some of the staff can be quite abrupt; others are really nice, so maybe some training is in order.

Myself and husband always go to JL Liverpool One for a quick bite to eat, pot of tea/cup of coffee whenever we are shopping in Liverpool (several times each month). It is bright and has lovely large windows, with views to the Albert Dock and River Mersey, depending on where you sit. However, the last few lunches we've had there, floor was dirty and tables not cleared. I'm sure staff are busy but there is really no excuse. Staff are usually pleasant but there are one or two who aren't. Unfortunately you cannot purchase their wonderful chocolate orange cake anymore, the eclairs are greasy and tasteless, some of the other cakes are bone dry. Savoury food has been ok so far. At certain times of the day it is very full and difficult to obtain a table (which I guess, does show that it is still a popular place to eat). We've decided to try somewhere else next time. Though I'd really like to see some improvement.

Stopped in here as it was getting late in the afternoon and we hadn't eaten.Personally I hate the millions of separate counters one for sandwiches ; one for soup ; on for hot foodI understand a separate one for tea and coffee but when you have two people who want completely different things its not easy - esapecially when we got hot food and were told to pay at a specific checkout. Not a good experience.Having said that the food was ok - the sewwt potato and spinach curry was good, but the poppadom was awash with oil.Only small bottle of diet coke seem o be availableok but will not be visiting again.

Popped in for a quick bite to eat and a drink. We just had scones with butter and tea. Sultana scones but although tasty and light not many sultanas. The reason I have only given score of 4 out of 5 was the milk! Petty I know but I hate those little mini plastic pots. Surely jug of milk not to expensive to do? The milk was ok but I had trouble opening pot and it went on my jacket. Can you get a jug? I did wait for milk at counter and was told to take pots-not in a rude way I must add.

On my recent trip to Liverpool I popped into John Lewis cafe for a light bite. I never normally leave reviews for chain type places but I felt I had to compliment the lovely atmosphere created in this cafe which is hard to find in places such as this. The staff were extremely attentive especially to my dietary requirements of being a vegetarian. The lovely girl on the till helped me study the menu to find something as I had forgotten my reading glasses and explained that I could have an extra shot in my coffee when I was concerned it would not be strong enough. I suggest they should wear name badges so I could thank her properly but she must have been the same age as myself (twentiesh), slim with light brown hair. Anyway, the service and help made me feel at ease in the middle of the stressful day and the cashiers friendly attitude cheered me up massively. It is lovely to feel valued in a chain store.

Salad Lovers: 3 salads always available and they are substantial.Quinoa + Roasted Veg at £5.75, Caesar Salad (really, really tasty) at £6.75 and the Tuna Nicoise at £7.25 ...... but the tuna has to be at least a full tins worth.Very enjoyable and healthy grub in a great eatery with just as great views

We stopped here for lunch during a recent shopping trip. It wasn't very busy when we were here and we both had a sandwich each which were nice and fresh.The price paid was about average but it was the dirt of the floor and the tables waiting to be cleared that were off putting.We were there for about 30 minutes and the tables and floor around us weren't cleaned in that time. If we had seen how dirty the floors were [used serviettes, empty salt and pepper sachets etc.] before we'd purchased our food, we'd have gone elsewhere.

Sometimes in life you have to pay more than a few pounds for a decent meal - John Lewis is a hallmark of quality and there is something for everyone here. A great selection of salads, soups, cakes, pastries and hot meals. The drinks are plentiful and you can even have a drop of alcohol if the occasion permits. Wonderful service and a warm atmosphere - it's not extortionate!!

Spur of the moment decision to call in and check out the lunch menu here.My pal is celiac and has to be careful about what he eats; but I can eat anything (within reason!). At first we thought the lunch menu might be a bit restricted - but then we spotted the salad range on offer.We both chose Tuna Nicoise, with lemon infused olive oil dressing.#Note to self - make your own lemon olive oil....Verdict?Very tasty. Both meals devoured with relish. I liked the deep bowl method for serving the salad.Hygiene - always important.Very good.Ambience?A bit down market perhaps, but fine.Staff?Top notch.Go again?Definitely.

The food reasonable but there seemed to be more items on the menu before the staff not very helpful no smiles like robots with every customer asked for carrot cake no sorry they uses to go out there way and talk to you and suggest something but nothing there just seemed to be more choice there was a chip on my glass which would never of happen a few years ago dirty cutlery no napkins bit disappointing

I always visit Eat as you can guarantee a lovely soup to make you feel satisfied. Never been disappointed so far - it's pricey compared to other places but the quality of food is much better so you pay for what you get. Always find the staff very friendly and helpful - can get very busy so be prepared to wait.

This restaurant serves both hot dishes, e.g. gazed chicken with vegetables and potatoes, sweet potato, squash and chick pea curry with boiled rice and popadum, home-made soups; and also cold dishes such as salads, various baguettes and sandwiches. Most of these are between £6 and £8. There are vegetarian options, and wheelchair users can access the restaurant via the lifts. There are no obstacles.There is a meal deal for children comprising 5 items - sandwiches, drinks, fruits, yoghurts etc, which costs £4.50. The meals are tasty and the service is very good. The views of Liverpool and the docks are an additional attraction. My only wish - site the tables a bit further apart!

You'll be charged extra for chips and veg but things have definitely improved here. Cheese and tomato quiche was light with a lovely crisp pastry base. This was followed by a huge and delicious chocolate eclair, bursting with fresh cream and totally indulgent. Staff were lovely too. They just need to look at the prices.

As a kind of fast food place, it isn't cheap but really, really good food! Sandwiches and salad bowls for all types including vegetarian! Well worth a stop off

When arriving, I was surprised at the queue to get in. People were being directed to seats by friendly and welcoming staff, however this was around Christmas time, and they had a Christmas lunch menu so the queue was not surprising.The menu was surprisingly diverse, ranging from salads and sandwiches to meals from the hot counter. The cafe even had it's own patisserie. All the food and drink prices were fairly reasonable for the location of the cafe, and I would eat here again.

Have eaten here before nd it was quite good but alas this time it was not. Fish & chips - the fish had vast amounts of batter - fish was ok but gross amounts of batter and the chips were very dry. Semi real chip / fries - not good. Pease were ok as was the coffee. Lets hope it returns to normal after Christmas

Came here on a Tuesday at 12.30 pm and faced a queue of around 20 people which luckily was very quickly moved. Wasn't feeling too hungry so had a children's Christmas dinner which seemed to be the same size as a regular dinner but for half the price, would definitely try this with other meals! Great selection of hot food, cold sandwiches, salads, soups and bakery treats.

Visited today with a friend. We both had a turkey,stuffing and cranberry roll at a cost of £6 each. They were absolutely disgusting, the filling was not too bad but the baguette Was heavy and tasted uncooked, we both left most of it.Fellow diners at an adjoining table had the same meal and we could see they were also disappointed.when John Lewis had the little cafe on the ground floor they did hot panni's and a good choice of sandwiches but now the cold section is a joke. Cakes and drinks remain good. This is our last visit it's back to Marks and Spencer's for us.