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The best restaurants serving British food in North East
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Delivery
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Outdoor
598 Opinions in 2 websites
We’ve been here many times over the last 5 years and had some great meals, but the last twice had been really poor with food just nowhere near the standard we used to see. We were not going to go back but were bought a voucher as a present to decided to give it one more chance and went for an early dinner. I wish we hadn’t!! Fish cake starter was sat in a sauce which was simply not edible due to being massively over salted and the garlic dip which came with the Parmesan was so strong it literally burned when you tasted it. No idea who made it but clearly had no idea what they were doing. The big problem was with the main meal ploughman’s which I had eaten before and enjoyed. This time it looked like they had just filled a plate with whatever they had left in the fridge. It had a portion of Ham Hock Terrine which was a starter on the menu, also a portion of Chicken liver pate which was also off the starter menu. It would have been very strange if I had chosen either of them as a starter and would have been given the same serving twice. Also, a huge chunk of very strong Blue cheese, some brie and another soft cheese, a pile of sweet mincemeat, some bland pickle a few crackers and a lump of bread. No meat, no pork pie, sausage roll, pickled onions, no apple or grapes, or Branston pickle. I understand there are different ways you can serve a ploughman’s but have never seen one with a pile of chicken liver pate before. When we finished, leaving most of the plate uneaten, and they asked if it was ok I explained it was nowhere near the standard I expected. Our bill was going to be around £120 in total so the least I expected was they the manager who was dealing with us would remove it from the bill however he didn’t offer to do that. He first explained that what was on the plate was their standard serving of a Ploughman’s so they hadn’t done anything wrong but when I challenged him he then admitted that the chef sometimes gets creative and changes what is on the plate which explained the random stuff we were given. Very disappointing that he tried to bluff his way out of it. He then left our table and went back to his duties but returned about 5 minutes later to say he would remove the £20 dish from our bill. Absolutely the least he should have done during the first conversation and in a decent restaurant I would have expected a better gesture rather than just the meal removed. I wasn’t surprised to see that as we were leaving at around 7pm on a Saturday evening the place was almost deserted. It appears that many others must have had a similar experience and be choosing to eat elsewhere. Such a shame as I used to recommend this place as being the best restaurant in the area but never again. We will 100% never be going here again.
401 Opinions in 2 websites
Great food, atmosphere and great friendly staff
398 Opinions in 2 websites
Came here as part of a celebration event. The staff were great and couldn't fault them. The catering wasn't what I was expecting. Occupational uncooked wedges, anaemic looking sausage rolls and scarcity of vegetables. The venture itself is decently sized and has adequate parking.
112 Opinions in 2 websites
Visited today with a friend for afternoon tea, we had pre-ordered this and had to contact them at the last minute to say we were running late. This was not a problem and we were advised when we arrived that our food was ready but if we wanted to have a drink first they could just bring it out when ready. There was a selection of cheese savory, egg mayonnaise and ham finger sandwiches, crisps, fruit scones with jam and clotted cream and a selection of bite size cakes. The selection was lovely and just the right amount, the smaller cakes were ideal rather than a large slice. The setting was very homely and the service very good and at £9.95 each very good value for money. Would definitely recommend a visit.
25 Opinions in 2 websites
Very nice chips and all the food they have is lush it's not expense but not cheap and some of the best service
7 Opinions in 2 websites
I go here a lot these days...... nice and relaxed, the mince 'n dumplings are particularly sublime.
10337 Opinions in 2 websites
Have just visited the Botanist and have walked out after waiting 20 minutes to be served at the bar. I joined a queue and proceeded to wait, as I watched 2 gentleman walk in and to the bar. After a long wait the barmaid proceeded to serve the two gentlemen! I was so shocked I angry i proceeded to leave to which she pulled a face and said "they were there before you" , they WERENT as I had waited that long i made a point of taking note as to who had arrived in the time I was waiting. The attitude of this girl was deplorable and I won't be returning!