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The best restaurants serving British food in London
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Delivery
Pickup
Outdoor
112 Opinions in 2 websites
Two friends and I booked a table on a Saturday night. We were welcomed and promptly offered and served drinks. So far, so good. Our table was near an open door to a kitchen area. There was a lot of jangling crockery noise and more disconcertingly, front of house staff openly eating. Another table became free and when I asked, we were moved without any problems. We were then ignored while the waiting staff chatted at the corner of the bar with their backs to us. I finally caught the eye of someone and our order was taken. A long time passed and the pub dining room emptied - still our food didnāt arrive. No one even glanced at our table - if they had, theyād have seen an empty glass, normally a clear signal to offer another drink. Once again, I had to stop a server to ask for a drinks order to be taken and enquired about our food. It was because there was a big function upstairs, she explained - not really our problem, and there was no sense that anyone was especially bothered about our experience. Our food finally arrived and it was very nice. However, I needed to attract attention to order myself another drink. We finished eating and our plates were left uncleared - obvious to everyone, given the location of our table. Finally, the manager cleared, offered us the dessert menu which we declined, and left us to chat. I had to get up and ask for the bill when we were ready to leave. Iāve worked in restaurants for many years and I was appalled at the level of hospitality. The basics were poor - being aware of whatās going on at a table whether itās customer waiting to order, additional drinks required, food taking ages so reassure guests, glasses cleared when replacement drinks arrive, dirty plates cleared promptly. I understand that they may have had a busy shift but no one looked rushed off their feet, and every single member of staff was openly drinking - beer, wine, eating crisps - behind the bar, in front of the bar, backs to us. They didnāt seem to care less whether we were having a good evening or not. The bill came to Ā£140.00 for 2 drinks each and a main course with some sides. Not cheap - 2 simple pasta dishes were nearly Ā£20 each - but I would always factor in great service when looking at value for money as it can absolutely make an evening. On this occasion, I just felt disappointed again and again. The only redeeming factor was the charming manager who was lovely when he interacted with us. If only he had been able to inspire better standards and a sense of true hospitality in his team.
1317 Opinions in 6 websites
This pub cancelled our group Xmas booking without any explanation and at very short notice. Luckily we found another venue to accommodate a large number, but I was shocked at their lack of transparency or apology considering weād booked 10 months in advance. Shocking customer service from them!!!9
15291 Opinions in 7 websites
My family and I came here on Sunday for a Birthday. They sat us near the window where the view is incredible of London across the river. The service was exceptional - the staff were very friendly and attentive. There was live jazz music to add to the atmosphere and the food was sensational. We didn't opt for the Sunday lunch, although there were a few tables around us sharing it and it looked delicious. We had dishes such as the Camembert (although ask for extra bread as there wasn't enough to eat with it), Seared Tuna, Venison steak, Roast Chicken and Mushroom Ravioli and we were all absolutely satisfied leaving the restaurant. It was delicious! Definitely will come back to enjoy the evening atmosphere.
4238 Opinions in 3 websites
Came here the other day for a friend's birthday. Atmosphere was nice, not too crowded for central London. Good price for drinks. Someone needed to be removed from the venue which I flagged to staff and they acted on straight away. Thanks.