The best restaurants serving British food in East Midlands

We stayed next door at the premier And this was connected via a corridor which was great as raining Lovey setting near the canal and obviously very popular as very busy We both had the pie and a pint great prices and full plate of lovely food Staff all very helpful and friendly and wiping tables and keeping everywhere clean Great service lively food and good value for money

Please look at the photos before reading please. yes I know we are all human , mistakes happen , it ie easy to just complain but also good to compliment - however - 2 attempts at getting it right and they expected a third on the same day ....and insulting disbelief to boot - sorry NO ! Please see email extracts : "On Wednesday lunchtime my wife and I stopped over for lunch. We ordered the fresh Grimsby haddock . The fish tasted fresh. Even the chips were an acceptable quality , nothing to write home about . But the batter was certainly not crisp except at the ends. The batter was like eating a stodgy bread baby meal. I asked one of the staff for an opinion and it was wicked (* sp should be whisked ) away for a replacement . I also requested the same for my wife.( sic plate) Two fresh golden coloured pieces arrived. The batter was no different . The fish inside was very tasty. We noted other people dissecting the batter to remove the fish. We are on a low carb diet so this was meant to be a terrible sin of temptation . You just failed. There is clearly a problem ... A remark like "it's only the flour" really did little to help." I stated in the email it was NOT my intention to put something on Trip adviser or FB but after the reply from Baytree I thought , no you deserve one especially as I seem not to be the only one ! : "Firstly thank you for taking the time to give us some constructive feedback on your dining experience that you had with us on Wednesday. I would like to take the time to apologise for the first 2 fish that you did receive. I did at the time go into the kitchen and address this issue before your replacement meals were started. The batter was slightly too thick not allowing the air to enter under the skin and coated fish to get that crispy texture that we all love. This issue was resolved immediately by thinning the batter down before your replacement meals were started. Therefore I find it very strange that the replacement meals were the same. If this was the case then the best thing for you to of done is addressed the issue there and then when we can offer you a different meal or even a couple of hot drinks and complementary cake or desserts. I will take all of your feedback on board and strive to not let this happen again. We are all human and mistakes do happen. Once again thank you for taking the time to let us know about your experience. " I responded as follows : " Generally I do give everyone a chance and indeed asked the staff for comment and it was replaced. The second being no better really was unacceptable. At that point we decided it was a waste to give a third try . We ate the fish and left the batter and left disappointed. If you cannot get it right the second time then really that demonstrates a problem . What you should have done was sent someone or yourself to the table when eating the second version to apologize and ask if all was well, that is the basic hospitality business way of doing things. When you say " If this was the case ... " Clearly your disbelief by using this phrase is tantamount to calling us liars . Most insulting. Simply resolved .. we will not be coming again . Not a big loss for the overall profit of your business but my gesture to your reaction and now not only poor batter but a bad taste left in my mouth by your hurtful comment." Essentially I feel they need to get it right - the fish batter was a problem but the hospitality of the whole experience was certainly negative. No I was not seeking a refund , a gesture to try come and try again may have been considered - BUT thats it, done NOT going back .

Unfortunately, I cannot review the food, as after waiting over 30 minutes for someone to come and serve me, I decided to give up and go elsewhere. The restaurant was not busy at all being a Wednesday night (at most 10 tables, with most having one person dining from individuals staying at the hotel). However, I was obviously not a priority and it was more important for the staff to stand behind the bar laughing and joking with the locals, rather than serve customers!! Its fair to say I will not coming back!!

My partner and I were enticed in by the performer outside. The drinks were fairly priced and the staff were friendly. The outside area was quite littered, with rubbish on the tables and the floor. This wasn't an issue as perhaps it had blown in, however the male toilets were filthy. I've attached a photo to show I am not exaggerating, they did look as if they had not been cleaned for some time. This isn't a bad pub and I'd call for a drink again if proper cleaning was in place.

I rased a complaint regarding the deficiency of customer service,this was because I feel a member of staff came across as condescending. I came to the pub week late and the individual member of staff deal with me in an hostile manner. The words she spoke in a truculent way was" I am a nice person how dare you say that about me everyone here thinks I am nice" After this conversation the issue was razed with Champs management at first they gas light saying there was no female member of staff. After member conversation champs management admit she was the but say "this was total out of character "once again gas lighting the situashion. I took the issue higher it felt once again that champs overall did want to take customer service serusly.

Sat having coffee and a snack, and was so impressed by the friendly staff and their efficiency. It was quite busy but everyone was 'on it' , serving efficently, clearing and remaking empty tables. So often you see cafe and restaurant staff walk past a pile of dirty pots on a table, none of that here. Will be going back for a full meal.

i had a very bad experience at this place, the food was very overpriced and way to greasy, there were flys all over the place and there was fish left out on the counter UNCOVERED!! not all of the employees had their hair tied up/covered. i also saw one of the employees vaping outside of the shop which i also thought was very unhygienic. there was also no food hygiene rating on show which didn’t come as a surprise as it’s probably a 0!!!!!!!!!!

I nearly always have the cod and this was the best cod for value for money by far. I would go here every time for fish and chips. Just wonderful!

Stopped for a quick pint while looking round Ashbourne beer was ok for a standard pub not a great choice of ale . I did notice people having a beer outside with food they'd bought elsewhere which was good

Encantador personal, siempre son amables y les encanta chatear contigo. La comida es excelente, a menudo visitamos aquí un viernes para nuestro regalo semanal

Went to watch a band play on the 21/12/23 the landlord Paul was extremely pleasant and very accommodating the clientele were all in good spirits a very nice and easy atmosphere will definitely visit again when in the area

Poor service and overpriced. I won't rush to go back there. The boy behind the counter barely made eye contact and couldn't even bring himself to tell my how much it was! Communcation skills are needed.

I'm done with this bakery now. Twice now I've put in orders the night before my visit as I don't live in Navenby. The first time was just for a couple of cherry bakewells but I got there and nothing had been saved. On that occasion I just got told they knew they'd have some left so waited for me to get there to bag them up. My second order went in last night for today for a few different items. Just made the trip over to come and collect to be told the staff hadn't been told about my order. When I went in there was actually one of the items still left on the shelf but while the staff were trying to find an order for me someone else bought it...so everything I ordered and made the trip for was completely sold out. Staff have encouraged me a couple of times in the past to place orders as a lot of items tend to sell it quite early so ordering is something they actively encourage. But I'm fed up of wasting time and money coming here and being let down.

Tenía el pollo tikka - sabía bien, pero era como parte de un niño. No hay ningún comentario pan naan sirven hechos cuando pregunté dónde estaba- dijeron que se había acabado, así que tuve que pedir algo más!

We never usually come to this cafe but the kids were hungry whilst shopping and we stopped by. Oh my goodness what an amazing decision we made- the customer service we received, was unbelievable. Lian the assistant manager and her sister kirsty were amazing. They really looked after me, my sister and my kids, they were generous, inclusive and very thoughtful. I honestly can’t thank them enough you don’t get this kind of service anymore. If you are in Victoria centre looking for a cafe with fab food, good customer service and a relaxing vibe please please visit cafe zest and i’m sure you will not be dissapointed!