The best restaurants serving American food in East of England

Just had the strangest experience in Queenies which has never happened before. Some confusion about having a strawberry and banana milkshake and ended up with three milkshakes so explained we didn’t want three we just wanted one. Asked for a refund of the milkshakes and at this point the young girl started being really rude and after giving £60 in notes originally decided to refund the milkshakes in 50ps and 20ps?? I asked for the original notes back at which point she pulled £10 from the till and slammed it down on top of our pizza order crushing the top pizza?! After asking if this was a joke and some back and forth my bf asked for a full refund at which point she THREW the notes at him!! I will never ever step foot in this place again! We have always raved about this place and even recommended it to others and always received good service but this was unforgivable behaviour.

We went today and my son chose my free birthday doughnut. We were served by two very friendly young ladies. On the train home my son went to eat his treat and what a wonderful surprise. Thank you so much, completely unexpected

Serious bug infestation at the Lakeside branch, small flies crawling all over the counters, lights, cups and food. The counter above the coffee machine was covered in them 🤢

Order a mother fupper and spicy fries and it was great … a bit messy, but decent burger which it should be for £12. It’s moved now and isn’t at the Dog House.

I go here all the time and it amazing! The chicken kebab is so flavoursome only once have I had the chips and a saveloy and the chips was lovely but unfortunately the only bad thing to say bad about it was the saveloy, just tasted bland ! but since moving here I always go in there and the staff are lovely and now always make sure to get a chicken donner kebab taste just like if not better then GDK

Friendly welcome Starbucks I’ve been part of a visiting film crew to Watford, and thank goodness for the proximity of Starbucks for my personal caffeine needs! Josh (only name I heard) and the team there were always friendly and welcoming. Keep smiling all! Lucy 🎥

Before ordering today I checked the estimated delivery time which was 20-35mins. Ordered two burgers, two chips and two drinks. Waited over an hour and 10mins for them to even prepare my food, while the delivery time got longer and longer. Then all of a sudden cancelled my order. Absolutely no communication from the restaurant and when you call the line just rings. Won't be ordering from you again

I ordered a coffee milkshake, and then saw one of the specials on the board. I asked if it was too late to change it (it would have been identical price) Rather than provide a decent customer service ..instead she said 'nah its too late'. Then they realised the coffee machine was broken. All of a sudden it wasn't too late to change my order ! I just said I would like a refund in which she responded 'sorry I can't because my manager isn't here'. As far as I'm concerned, thats not my problem. I pushed back against this and said no, I would like a refund. No apology for the inconvenience or any kind of acknowledgement for their mistake. The girl making the milkshakes decided she wanted to butt her nose in, so I started to receive EXTREMELY rude and evil looks from her. She was also highly unprofessional, rolling her eyes at other customers about me and laughing with other staff. It wasn't her business to get involved, and it is vile low levels of customer service. This is disgusting. She also didn't look as if she should have been working in a food service place, with fake eyelashes and nails. On the way out she decided to continue to give me dirty looks - thanks for sealing that further, I will not be returning. I will be ensuring to share on social media about your customer service.

We were absolutely amaZed by these chips - and they were defo worth the short wait! They’re double fried, so expect to pause a little longer than your usual chippy - but wow, these are delicious.

Took my family there and was hopeful for some nice chicken. When you enter, there are plenty of tables. We found a table for 4 quickly. Noticed the table wasn’t clean and there was food on the seating. There are 6 ordering screens but only 3 were working, The ordering screen was easy to use and I elected to collect from the counter. We waited patiently (hungrily) for 30minutes then decided we need to see what’s happening, the staff member said our order would be with us shortly. 5 minutes later he arrived with a tray of food but no food for our kids, he said it would take 4 minutes. I asked why it took so long and what was the average wait, he said they were struggling due to having 2 large groups and usually orders took between 5-10 minutes. I was not impressed as there seemed to be plenty of staff. My wife ordered grilled chicken tenders and they were served in a cardboard box, when I lifted the box off the tray to pass it to her, a lot of liquid began literally pouring out of the corner. Needed quite a few napkins to mop it up. This liquid was oil (yuck). I ordered a ’Chicktopolis’ burger which was huge and to be fair was very nice. We all ordered skinny fries and there were plenty of them. They were adequate but no more. After 7-8 minutes the staff member arrived with the kids food ( grilled tenders again) and explained they were extremely hot. They were exactly that, they were far too hot to handle so we had to keep them away from the kids for a few minutes more. Once again they were practically swimming in oil and my kids were not impressed. I suspected microwavery as the chicken was very rubbery and chewy. We all ordered milkshakes with our meals and they were average at best, me and my son ordered chocolate but I found it challenging identifying any hint of chocolate. All in all a very underwhelming visit. Whilst we were there, roughly 55minutes, we saw no staff cleaning tables and the place began to look untidy very quickly. I had expected perhaps a different experience from the likes of KFC etc but this was so poor we will definitely not be returning. It was pretty disappointing that they made us wait so long, then they made us wait again for the kids food which was the same as my wife’s order. Why does it take sooo long for chicken And why the hell was the “grilled” chicken swimming in oil ?

It is what it is. A hole in the wall in the second floor of the sports centre with tables in front. But offers good views to the sports hall and the swimming pool. Food and drinks as you would expect as well - machine coffee, pre-packed food. If your coffee cup is not quite full, it is topped off with hot water (!). Serving people lovely, though, and prices reasonable. But nobody would come here for the culinary experience….

Went for Subway on Friday (04/04/25) as fancied something soft as felt really unwell. Usual bloke behind counter, hardly anything available and only one type of Subway bread available, unacceptable, I know it was quite late, about 8pm, but really! When my husband and son went on 2 separate occasions, about 6pm, the lady manager was there and there was lots of food and breads available in all varieties. Please move him to somewhere else, I enjoy getting a Subway but this is ruining it for me, shouldn't have to get there early to get something to eat, sort it out please!!

Burgers always good, it's only got limited seating but tasty and hot.

They delivered the wrong food when it turned up, called to explain they got it wrong and then they said it's "impossible" lol theses ain't what we ordered here's the proof.

Good chips, tasted almost as good as the local chippy!