Beefeater Grill in St Albans

Recently visited for a meal with friends. The food was tasty and but the service was a bit in the slow side. Never visited this restaurant before and it's nice to see all the mill still retained in the restaurant.

An excellent lunch. Although it was very cold outside, the restaurant was lovely and warm. This was for my brother’s birthday and we were given a choice of two tables. Service was excellent and the food very tasty. Thank you to the very pleasant and attentive staff that served us. We thoroughly enjoyed it.

Poor waitress was run off her feet, with little or no apparent help she did really well. Food was poor and the cook had no idea what a Caesar salad was

After wasting time at Red Lion Radlett who didn’t have any roast beef dinners we came here without a booking. The manageress gave us a table she did warn us we may have to wait. They weren’t doing roast beef dinners but we both had sirloin steaks with really lovely chips and peppercorn sauce. The waitress was literally run off her feet but still had time to ask us how our food was. I really loved the fairy lights and cosy atmosphere. As I remembered I had a voucher for 40% off it was a bargain dinner. note to head office your staff work hard please put a few extra ones on at weekends.

You'll be sitting in a slice of history: there has been a mill on this site for over a thousand years; the current building dates back to the 18th Century. So, how can you go wrong? Ordering food, that's how. Overlooking my prejudices about the Beefeater chain, I popped in for lunch with my young son. I should have listened to my inner-voice. Service was non-existent, the food was truly awful (how can you get a roast chicken and pizza wrong?) and after several additional complaints about the long wait for dessert, I was told that 'the chef doesn't have the ingredients' (despite the order going through the till and no one bothering to update us). While we waited for service, two staff members stood chatting about their jobs beside our table. "If they ask you to do the bins", the first waiter suggested to his new colleague, "tell them to stuff it. They don't pay you for bins. They take advantage". This conversation seemed to represent the general ambiance of the establishment; a once charming and genuiniely historic pub swallowed up by a downmarket and faceless chain. Of course, with a remote and lacklustre corporate entity running the show, no one takes accountability. The 'Beefeeter' logo is splashed is around like a flagship McDonald's, complemented by gormless art about "BEEF" and "EATING" (with charmless puns about cows) adorning ancient walls. A single framed picture explains the incredibly rich history - presumably for customers to pass the time while they wait hours to be served. And this probably sounds snobby, but I believe you can tell the class of a venue by its drinks menu; this one boasts no fewer than three types of Jagerbombs... It's obvious that this chain cares more about force-feeding patrons with its own brand motifs and cheap food than considering how it could help a genuinely unusual venue to flourish. And, had the founders known what would become of their beloved venue a millenium from its creation, they would have surely thrown themselves in the river outside.

I was going to say don't go but I have decided to go with three stars because it wasn't all bad and well done for Millie for helping out so. Through no fault of our own, we arrived at Moor Mill almost two hours before our table time and sat about and sat about and sat about. Because we need to enter our car registration into the device every no more than three hours we had to remember to do that, over and over - not just because of the wait for the table but also the wait for the food and the wait for the bill. It would have been better to have gone somewhere else for that bit. The resturant is built in an old mill building and the water mill workings are there to be seen. There is also a "wishing well" that is just a bucket of try coins. It doesn't even have water in it. My wings starter was disappionting. There were not enough of them and they were fairly dry as they were. My mixed grill was reasonably OK although the cow could have tried harder when it was growing the steak. I would have had a pudding but I didn't have time after all the delays. I understand that the grounds are nice but I cannot really comment as it was dark for the duration of our sojourn.

We arrived a the end of a long journey (we were staying at the Premier Inn linked to the restaurant) to be told that there were no tables available. It was very clear from looking that there were. We walked back to the hotel and phoned Beefeater to make a booking, returned for our booking 15 mins later (to the surprise of the manager) and found only TWO other tables occupied. Food was at best, average. Ordered the cob salad (supposed to include avocado)..no avocado arrived, just a plate of salad. Drinks were painfully slow arriving, it was just awful, staff really couldn't be bothered. Apparently they were short staffed that night - not our problem. Returned in the morning for breakfast at our booked slot. Awful service and rude staff. Asked if I could order, received a curt response of 'wait'. My breakfast finally arrived and looked as if it had been thrown at the plate - picture attached. My partner's food finally arrived - mediocre. Had I not been at the hotel for a wedding I would not have used the Beefeater - in fact I would never use a Beefeater again after this experience.

Arrived at the door someone was behind the bar and signalled to go down a corridor…! Arrived up some steps to the so called restaurant…! Waited for 10 min no person around…! No greeting nothing…! No drink nothing…! Walked out past the Bar same person ignored us and answered the phone ..! No wonder there was no customers…!

Disappointing- poor service and I was presented with a very dry burger with no spicy mayo as per the menu. Then I had ketchup and mayo spilled on me and the chair next to me (the waiter didn’t even clean it up). The restaurant looks very tired and needs a spruce up.

Visited Moor mill on one of the only dry days this month, we wanted to have some food outside with our 2 year old grandson for my daughters birthday and to let him play in the outside play area. We arrived just after 5 pm and sat in the evening sun, I went to get menus. I was told by surly man behind the bar food is not being served, another staff member said they stop serving food outside at 5pm. They even locked the gates on the play area! The staff were miserable, didn't offer for us to have a table inside. There is nothing on the website stating food is not served outside from 5pm, or signs stating this on entry. We went to the Boot in Sarratt instead. Such a shame, it was so quiet in the garden.

Service was painfully slow and food arrived cold, and consequently wasn’t great. Only seemed to be one waitress in the whole dining room and she was run off her feet

While visiting family we went to Moor Mill as my mother has lovely memories of feeding the ducks. We booked online as although we wanted to sit outside weather was not looking good. Online booking was straightforward and we added a request as we needed disabled access and seating. When we arrived we got seated on the ground floor which was perfect. The service was very friendly and helpful. There is a great menu and we didn’t wait long between ordering and the food coming. My daughter went and feed the ducks in between which was lovely. We had a lovely time, great service, tasty food. On the way out we got to hand feed a couple of ducks which was great fun.

Had a lovely family lunch. Service was delightful. Lots of reminiscing about visits with my children years ago.

shocking ..waited 20 minutes to be seated then a further hour for lunch.chose the roast lamb ,we think what turned up was beef all be it with mint sauce ,needed steak knife to cut the meat,this was minus a Yorkshire and accompanied by 3 slices of carrot two small spuds and a parsnip .i am truley shocked at service and meal ...quite unbelievable . didnt pay and was not asked or pushed to pay ,waitress who is not to blame was in agreeance . manager waved all payment barring drinks , will not be going near or by ever again

Terrible service Marc was rude, I eat there at least 3 times a week, all other staff brilliant never had service like this before really has put me off the place

We went here yesterday evening for the first time in a long time and were greeted by a rather unfortunate bar boy, who it seem was styled as a 1920's magician, complete with pointy little beard and an attitude to match. Unfortunately however, this is...

Visited on one of the warmest Friday evenings of the year. Plenty of room in the lovely garden but was told they stop serving food in the garden at 6pm. We did not want to sit in the restaurant so we left. Very disappointing.

Food awful, starter limp and oily Calamari, main salmon not cooked properly very oily and limp leaves for a salad, also was overcharged for drinks. My partners burger was very dry.

Waited ten minutes in an empty bar whilst staff sat chatting . Dirty grubby and shabby is the best description with disinterested unmotivated staff . Not sure who runs this place currently but we'll done you've ruined a local landmark with your fences and signs...

Queue literally out of the door. 1 person serving, others in and out must have noticed, but nobody stepped up to help out!

Well, to start off, we have frequented this restaurant for donkeys years now. It's such a beautiful building with lots of history. The outside garden area used to all be completely open however now, unfortunately, a huge amount of it has been fenced off. There's...

I rated my experience 4/5 purely down to the staff, Kaye the Manager and the waitress who were absolutely lovely and saved the day. Food on the other hand was terrible, the menu very limited especially if you are vegan. I ordered the vegan burger...

The "only" waitress there today was amazing x couldn't do enough for you even though she was rushed off her feet... food was good .. Not great, but not bad... Whole place needs a bit of a clean, sticky menus, dirty bar, just a wee...

Had dinner and breakfast as stayed in the hotel next door. Food was delicious, great steak and the breakfast was freshly cooked and piping hot. Service at both was excellent and a special mention to Millie, who looked after me really well whilst serving a...

Food was good. Had surf and turf. Steak cooked to my liking. Restaurant is old and beautiful, it has its own magic in it. Service polite, good selection of beers

I travel alot and eat alot at Beefeater restaurants. This undoubtedly is the worst breakfast I have ever experienced. Running out of basic items, poor cooked breakfast, the scrambled egg is rubber like, bacon poor quality, poached eggs without yolk, hard boiled eggs rather than...

We found this gem by pure chance and oh wow it surpassed all expectations. From the minute we walked in we were greeted with a warm smile and service was excellent and food TO DIE FOR. Wanted to book for tomorrow again. Hard to find...

We visited for dinner on a weekday evening. A table had been booked in advance for 2 via their website and they had our details ready when we asked to be seated. We got a seat by the fire - it is an imitation fire...

Me and the wife came out for what we were hoping to be a lovely meal out. We can't fault the food but the lack of service really made the visit a big disappointment. We have been left waiting 25 mins for a drink, staff...

Unfortunately, I'm not able to give zero stars so reluctantly giving 1 star. We came in and physically booked a table for 14 people 3 weeks ago for a family 18th birthday meal. Later that day, we received a phone call confirming our booking for...

We had dinner and breakfast here as we stayed next door at the Premier Inn. Lovely building and attentive & friendly staff. Dinner was nice, the food was what I was expecting for a Beefeater to be honest, it’s not posh nosh but it was...

Myself and my husband visited on Saturday evening and had a really disappointing meal. I ordered a jacket potato which was black inside, granted you don’t know this until it’s been cut but the chef that put in on the plate would have seen. Why...

A group of colleagues were staying in the area and booked a table of 7 at short notice that afternoon. On arrival we were politely shown to our table where one member of the group was already waiting. Drinks order was taken swiftly and shortly...

Booked a table day before for following day roast dinner at 3:30pm. Walked in and wasn’t greeted friendly by staff to be told they have ran out of roast dinners. Would have been nice to have been communicated by staff especially for future if people...

Been here 3-4 times for lunch or dinner in the last 1 year. Every time i find the food is tasty and well cooked. The service is friendly and well paced and the overall ambience inside a watermill is really nice. Having been to a...

The worst dining experience I’ve ever last night had due to the complete ineptness of the staff. It was actually laughable how bad it was. Beautiful grounds outside which will be lovely in summer, but from the second we stepped inside to be greeted with...

This is the best beefeater ive ever eaten in, and ive been sampling beefeaters for a while now! The staff are calm, welcoming and funny. The food is the best ive ever eaten, how you guys do it, ill never know. The place is beautiful,...

We arrived with family looking forward to breakfast. The station at bottom of stairs wasn’t attend notice said go upstairs which we did half way up a man was standing with a phone he was looking at his phone i thoughthe was a customer! No...

I usually come here for a business meeting, but this time I decided to take my family with me. We came for lunch on the 2nd of Jan. I ordered surf and turf combo, my wife fillet steak + calamari. Food was delicious, service was...

Although the website states breakfast is served till 11 on Sunday, don't turn up at 10.39 as you won't get seated as apparently last booking (who books for breakfast) is 10.30

My husband and I called in to have an early Christmas Dinner. We had a couple of drinks in the cosy lounge and then went up to the restaurant. We both had a Festive Burger followed by the Chocolate Orange Kit Kat ice cream sundae....

Stayed at the Premier Inn next door, so visited here for breakfasts and some evening meals and drinks. The building is an old watermill and some of the old workings are still visible, including two waterwheels (currently not moving) behind a glass/perspex screen so you...

The service and staff at the Beefeater was amazing. We were served by the same lady for evening meal and breakfast, she was very busy but very friendly, welcoming and helpful. Couldn't fault her at all

We had a lovely time at Moor Mill, the manager Mark went above and beyond to make us comfortable. The surf and turf burger is out of this world! Fabulous venue too, beautiful garden. Highly recommended location!

Having had the opportunity to stay in the Premier Inn adjacent(work related). I have to say, Moor Mill is very clean, picturesque combined with staff that have a passion to make customers feel welcomed (thank you ladies!) and appreciated. Food wise, it's good wholesome food...

Was staying in PI next door and visited the Moor Mill for breakfast and dinner. Found was lovely and the surroundings are amazing. You just might get a welcoming party of ducks wanting food as you enter

That's a 3rd time when I stayed in Premier Inn next to Moor mill beefeater. The restaurant is in the middle of nowhere and has his own, very nice mood. Food was amazing, and service was very nice. You can buy a duck food for...

Was left waiting at the bar, staff walked by numerous times, no eye contact and very unfriendly. The kitchen staff advised the bar opens at 11:30. The bar mananger eventually came to the bar, he was unfriendly and rude. We said we thought the bar...

Waiting on staff are friendly however, the breakfast manager for the second year running was obnoxious rude and 1 comment away from injury!!!! I wouldn’t speak to my dog the way he speaks to guests at this hotel. We love staying here but may look...

To be honest when this place is good its very good but you just can’t rely on it. Over the years we have eaten here several times, we even booked our wedding day Meal here, it was a very small wedding and only 6 guests...

Friendly service and food was really good too, my Mum and I both had the lunchtime menu and we both has gammon which was delicious 😋

lovely food, good service & friendly. very tidy and clean. The premier in attached to the Pub is good value for money.

Food is terrible! Service is even worse. When approaching the manger to show the dry over cooked food (which had items missing also) he responded with ‘nothing I can do’ will not be returning which is a shame because the kids love the outside play...

We visited while staying at premier inn next door. Food was very good and came reasonably quickly. Service was a little slow especially drinks however they did seen to be a little short of staff on our visit. Overall, very good and would come again.

Just a spur of the moment lunch visit, been here several times before but can't remember if I have written a review for them. Not sure why we have never had a bad experience, anyway this one was excellent. We just turned up without a...

We used to go to beefeater moor hill every now and again & always found the service slow . We hadn’t been for a while so thought we’d try it out on arrival nobody at the desk to seat us so stood there for 10...

Gorgeous setting but incredibly rude unfriendly and unhelpful staff spoilt our two visits here whilst staying at the Premier Inn next door. The food isn’t brilliant either but after a busy day out and about we tried to order food outside (at 5.30 on a...

Rude staff and terrible service 50% of what we wanted to order was out of stock Drinks never arrived Very Poor experience from start to finish

We first came to this restuarant a few years ago and it's now become our go to venue. We've been countless times and can't remember having one bad experience, the food is great with lots of choice for vegi/vegan too, the menu is always updated...

Our experience at Moor Mill is always exceptional. Karen is amazing, so pleasant cheerful, professional and even remembers what I drink, amazing !! The menu now includes more veggie options the non chicken Sunday Roast was delicious. I have to say this restaurant has the...

Very limited menu and even basics not available (fish & chips). Service awful. Long wait to be served and big gaps after food ordered.

I wanted somewhere local to meet with an old friend for a "quick" lunch. We stood at the bar for a few minutes and walked around but couldn't see a single member of staff. Eventually one of us walked up stairs to find someone who...

Total disorganisation and just a nightmare from start to finish! There were four of us and it was my bday which they had been notified of in advance. Waitress started off fine and took our order. Basically about 50% of what came out was wrong...

Had a lovely dinner with my partner, staff were lovely, couldn't of been more helpful and polite. Asked for a quiet seating area and was given choices. Both meals and drinks came reasonably quick and where cooked perfectly. Had breakfast the following morning that was...

We visited the Moor mill with my wife on a sunny day. Place is perfect to do a stop on your walk to St Albans. Stuff was very friendly and food delicious. We really like this restaurant and recommend to everyone ( make sure you...

Avoid unless you are desperate. Really badly managed and understaffed. Food looks like it is part of a food of food voucher service. As the name of the restaurant suggests the whole place has been decorated in line with the old water mill that used...

The only positive about this establishment is the location and the character of the building. We had a booking on Christmas eve and arrived to be told that kitchen had closed early as they wanted to set up for the next day. The didn't bother...

Had meal here twice in a row same meal salmon cob salad with cauli corns first day cauli was over cooked under cooked on outside cob salad was missing the avocado day 2 meal was a lot better however I was asked to move table...

I visited the place with my wife and our dog on the sunny afternoon. We started with drinks in restaurant garden, and after we moved inside for lunch. My surf and turf was very tasty. My wife had a hot dog which was also very...

Where do I start? 5pm booking done 2 weeks ago, waited just over an hour for our food and the restaurant only had 5 tables when we ordered. No half roast chickens o the mothers day menu, so they offered to replace it with a...

Went to Moor Mill with my husband on 17th February 2022. Both ordered the fillet steak medium rare was excellent chips too nice and hot. Served by Karen and as usual was very efficient and friendly always smiling. Will definitely be back again

Quaint & Quirky, pleasant surprise We stayed at the nearby premier inn and had dinner and breakfast and were pleasant. The building has amazing charm and the staff were pleasant and extremely accommodating. Nothing too much trouble! A little gem which we will definitely be...

We were a large group who pre-ordered our food and I was anxious food would arrive on time as we had limited time to eat. Roslyn Johnson was amazing. She was totally on top of it, answered my emails and called me to confirm an...

Hadn’t been here for 3-4 years after our last visit which was awful and if I could give this a 0 then I would. The first thing was the hand sanitizer was empty at the entrance. We waited over 1/2 hour for a drink, ordered...

We went away for the weekend to the Harry Potter studios, we stayed at a premier inn next to the beefeater so went to the beefeater for some food and drinks we got told that it was fully booked on arrival….. so went on their...

Went to moormill on Christmas day with my family. Service was good and food came out in a timely manner. All the food was fresh and well cooked. They even gave my little girl a chocolate selection pack. Would recomend moormill

It’s not gourmet but it does not need to be, service was fast and attentive, the range of grub for adults and kids was reasonable and the plate was well filled. Does what it says on the tin and compliments the Premier Inn.

Met up with family for lunch. Was not disappointed with this cute restaurant. The staff were attentive and everything was clean. I had a nice prawn cocktail to start and grilled salmon which was cooked perfectly. Could have done with a bit more seasoning to...

Haven't been here in ages had a special deal so thought we give it a go . It was really dark going down the lane so missed the turning would be great if the sign was in some way illuminated. Once inside found it to...

We stayed at the neighbouring premier inn and visited this restaurant in the morning for breakfast. It was my 11 yr old daughter’s birthday and Roslyn and the team made her feel extra special. They were very attentive to her gluten free requirements too and...

Exvelent friendly service with one observation toymaker my experience even better On arrival and when ordering my coffee I made it clear that I only have one healthy arm and asked myribs to be a tripped from the bone so it would be good if...

We have visited for Sunday Lunch twice and have to say we will visit again. The food was perfect, the service was excellent and Karen who served us both times is so friendly and professional and remembered us. Highly recommend!

We called in for a Sunday roast today and it was superb, a perfect tasty roast, perfectly cooked, and a special mention for Karen our waitress who was fab, all in all it was a perfect meal.

2 well done beef 1 lamb (pink) 1 double beef burger First of all waitresses very attentive and apologetic, But I’ve seen my grandkids turn out better roast meals than what I’ve had today,the 2 beef were med-rare and very fatty looks like they’ve roasted...

We arrived at the restaurant and been greeted friendly by the staff. We ordered couple pint of beer and a burger and steak. Steak and burger were cooked nicely and the beer at the correct temperature. We went out to the garden and it was...

Amazing friendly and professional service without being intrusive. Enjoyed a lovely pint of San Miguel while I tuck into my chicken wings. Will definitely return.:)

Was staying at hotel next door and used the Moor Mill for breakfast and evening meal. This place is a hidden gem, building and surroundings are full of history and service is just as good. Well worth a visit.

Friendly staff Nice vibe Great outside garden Family friendly and nice food There is a little something for everyone. Kids liked the outside play area

Terrible meal, won't be going back until they get a new chef. Burnt the calamari and when I sent it back, the waiter apologised and said the chef said that's how it comes. A chef who can't cook frozen calamari and has the audacity to...

The good - Friendly staff Nice setting inside and out Children’s play area The bad - Bill needed amending to exclude things had been charged for which had been bought at the bar earlier in day. Slow and confused service. Food - although burger and...

Had a lovely meal at this quaint restaurant , very homely , great atmosphere and the food was delicious , very good service by Millie , will definitely go there again ..

Booked a table for 2 for lunch because Beefeater offered a 25% discount off the food bill. Waited 5 days for the voucher code, but it never came. On the morning of the booked day I telephoned Whitbread and found that their 'Customer Service' department...

Having read some of the recent reviews we approached with some trepidation but we have been staying at the adjacent Premier Inn for some 16 nights (which has been very good) and we were running out of options. I was pleasantly surprised by Moor Mill....

Visited the Moormill whilst on a family break away. The 1st since Covid started and felt really reassured. Was pleased to see they we’re taking all the right measures to keep us all safe. From start to finish our whole group felt the team we’re...

Moor Mill is a lovely setting and I use to work there and so was excited to go back to relax and catch up with friends. However when we arrived the member of staff who greeted us was very rude and highly unprofessional in his...

We stayed here about two years ago and had a good meal,So booking a room at the a premier Inn we would use restaurant again,What a disappointment, after scanning the NHSapp we where shown to a table to be told have hardly any bottled beer...

We were staying at the Premier Inn so decided to book a table for when we arrived. First we were told they weren’t taking any bookings, then told we could order food to the room then we were told they could squeeze us in. I...

We were staying at the Premier Inn, the breakfast on the first morning wasn't great, we waiting (as a sign requested) to be seated, we were waiting a while as there was no one manning the stand! There was no gluten free bread even though...

Popped in at short notice and luckily got a table for two. Great welcome from Host. Our waiter, Victor, made the night extra special by his friendly and attentive service. Would give more stars for service if I could.

Manager was unhelpful at best and downright rude at times. He also messed up orders he was involved with. Food was below average and poor value for money. Please don’t offer triple cooked chips unless you can produce them. Beers on listing not available. Will...