Prime Steak & Grill in St Albans

Disappointing in comparison to when we've been before

Food was excellent. First time here would highly recommend would be back again.

Visited on a very busy Sunday but the service me and my partner received was still outstanding, the waiters were all very attentive, warm and polite. The setting is chic but cosy and the food!! One of the best steaks I've ever had. Plus as it was a special anniversary for us so they made the whole experience extra special.

Amazing restaurant. Perfect food and service. Not cheap but you are paying for the whole experience so it's worth it. Staff overheard us saying happy birthday to my Dad and provided birthday macaroons and candle, unprompted! Wonderful.

Came here last night for the first time in a few years and we were so disappointed. We got the Porterhouse to share and a bottle or wine. The steak was burnt on the outside, overcooked and tasteless. The steak knifes were incredibly blunt. We sent it back after telling them I won't be paying for it. They offered us the menu to look for something else to eat however we decided to go elsewhere. Could not for one second fault the service given by our waitress who was super attentive and apologetic unlike the manager who didn't show his face to try and make up for it and convince us to stay. I won't be coming back here

Went to Prime for the first time in a few years today to experience their date night package - £29 : steak, unlimited fries and a drink with a starter and/or dessert for an extra £5! Unfortunately while the setting was lovely, very warm and inviting, the food was a mixed bag. Our starters, the crispy squid and chicken wings were amazing which had us both looking forward to our mains! While my husband's fillet was cooked to perfection (medium rare) which he loved, my rib-eye (requested medium rare) came out looking a bit anemic in colour and when I cut into it, it was a bit too rare - more on the blue side in my opinion. When I mentioned this to the waiter, he took my plate and had it checked by another member of staff before it went to the kitchen! Unfortunately my steak was then re-seared on a hot flame and came back out tasting burnt and subsequently I didn't finish it. We order two sauces on the side - peppercorn and port and mushroom which were lovely! The fries, were very tasty but no waiter asked us if we wanted more despite unlimited being highlighted! I ordered a portion of their broccoli on the side minus the parmesan as I don't eat cheese and that came out very bland (even Nandos does better!) When the waiter took our plates he saw rib-eye left and ask if it was okay when I mentioned it tasted burnt, he response was would I like to take it home 🤣. While £29 does sound like an appealing offer when you add in extras, like sauce (which normally comes with the steak) and sides our bill that had a service charge added to came to just under £90 (£45pp each roughly) . While I don't mind paying this when it's good food all around, this time I left rather deflated and quite hungry.

Still great and they can even do a Black and Blue! Perfect service wonderful place Monday BYOB is amazing - They have changed the squid which is a real pity because it was the best and the change is for the worse

Amazing steak and food. Good value and the service was amazing! One of the best steak places I have been too. Highly recommended!

We have eaten here quite a few times and the food is always delightful. Great portions, really friendly and kind staff and the atmosphere is lovely for a date night or lunch with friends. Can't fault the service, top notch!

Absolutely excellent, very busy Saturday night but still a superb service and excellent food. This is a very professional high end restaurant. Just one comment, ditch the paper napkins!!

Amazing food and service, the staff are the best. Amazing burgers and desserts.

YUM, YUM, YUMMMMMM! Much gratitude for making our surprise table of 18 such a joy! I'd have paid double! ❤️

Really enjoyed my visit. Great food, great service and a great atmosphere.

Not our usual PRIME, that’s Chandlers Cross, but here for a wine pairing menu with Matin Codex wines. Great evening, great service (as usual) but as all staff were ‘wine trained’ it meant everyone was knowledgeable, the food was nicely paired, and all Martin Codex wines were new to us. Great value, still unsure who was being promoted Prime of Martin codex (great introduction to Prime) as most wines not commonly available?

This was a repeat visit to Prime to celebrate a family birthday. As before the service was great and the quality of the food exceptional! The seafood tower starter is amazing!

We had a lovely experience. We arrived late by 15 mins but were made to feel very welcome. My requested special touches for our anniversary were exactly as planned, all staff were attentive but a special mention goes to our waitress on the night who was wonderful. She is clearly very good at her job as she gave us space to talk and have a really nice evening together, but never let us feel as if we were forgotten. The food was as magnificent as recommended, the porterhouse steak to share was perfectly cooked and the sides were a touch of class. We had a cheese platter to finish and despite this not being an ideal choice ….. the chefs managed to incorporate a happy anniversary scribed plate. The place felt busy and the atmosphere was warm and buzzing. Not an easy feat on a rainy Monday night so the management clearly know what they are doing. As an operations manager with a brewery/gastro pub and a training background also - I find it hard not to switch off and be spotting things. The best compliment I can pay is simply this…. I have not relaxed over a meal in this way in a very long time. Nothing to report other than admiration and thanks. Keep doing what you’re doing

After possibly 10 delightful experiences at Prime, I fear they have lost touch with their original experience. This evening, the experience received was horrid. After being served with the worst steak I’ve had in 30 years (large strip of fat, thick sinew through the steak, and tasteless) the experience was compounded by a defensive manager, who’s only solution was to ‘remove it from the bill’, no sorry that’s not the standard we strive for, instead an attempt to fob us off with we don’t know before we cook it! Surely that’s part of the reason we pay £30+ for a steak (at a steak restaurant) that would cost £10 from a good butcher, and I understand we can’t be perfect all the time, but admit to your mistakes, and put the customer first, something from tonight’s experience they have lost touch of.

Sinew, fat and conflict.. After possibly 10 delightful experiences at Prime, I fear they have lost touch with their original experience. This evening, the experience received was horrid. After being served with the worst steak I’ve had in 30 years (large strip of fat, thick sinew through the steak, and tasteless) the experience was compounded by a defensive manager, who’s only solution was to ‘remove it from the bill’, no sorry that’s not the standard we strive for, instead an attempt to fob us off with we don’t know before we cook it! Surely that’s part of the reason we pay £30+ for a steak (at a steak restaurant) that would cost £10 from a good butcher, and I understand we can’t be perfect all the time, but admit to your mistakes, and put the customer first, something from tonight’s experience they have lost touch of.

Once again another excellent experience at Prime. St Albans branch is probably my favourite just because the restaurant is a lot bigger than the others. Excellent food and service.

Good food, great service and a wonderful atmosphere! What more can you ask for! Add to some great company and it's definitely a place we'll come back to!

Great food, service really depends on the kind of waitor you get, but it's generally 👌. A bit pricey but it's a posh steakhouse!

Consistently brilliant steak and delicious sides. Fantastic service and good value for money. Ambience is also great.

Consistently the best Sunday lunch in the area 😋 (Very good for steak everyday too!)

We visited for a graduation celebration and booked a table for 8 of us. We enjoyed the lunch menu. The portions were massive, but of good quality and value. The waiters were attentive but not too pushy and left us to enjoy our time there. We didn’t feel rushed at all. The restaurant was very quiet but we had a great meal and will definitely be back

I decided to take out my parents as a thank you and following all the 5 stars decided to try out Prime Steak and Grill. I am not one to rant and rave about a restaurant but from start to finish the service and food was impeccable. Amazing!

I decided to take out my parents as a thank you and following all the 5 stars decided to try out Prime Steak and Grill. I am not one to rant and rave about a restaurant but from start to finish the service and food was impeccable. Amazing!

Really poor Sunday roast, somewhere between dry and stale would best describe their roast potatoes, meat (I had the trio) was also worse than average. Had hoped for a much better experience considering their prices are almost double some local pubs, which provide far a better standard of food and friendlier service. Apart from the decor, this place needs to completely up their game. So many better alternatives locally for steak and roasts.

We ate at Prime a few weeks back and received an amazing service from one of their staff, I think he was called Mark. There was some confusion about a special offer which was entirely our fault so we didn't raise it as an issue (which would have been uncalled for anyway). Despite not mentioning it, Mark must have seen our confusion and knocked a good amount off the bill. Such exceptional service deserves a mention. p.s. The food was pretty good too - but nothing unusual there. :-)

Not the experience I was expecting. Firstly the air conditioning was on so it was colder inside than out, secondly I asked for my fillet steak to be cooked well done, only to be advised by the waiter to have it medium to well done, he reassured me there would be no blood, but there was some. Also the prices that you see on the menu are without vat added, they add that on at the end with the service charge, so in my opinion over £109 for 2 steaks, 2 drinks an a starter to share is overpriced. As for the service, the waiter even tried to remove the plate from the table whilst my partner was still eating.will not be visiting there again.

Visited for lunch and although the restaurant was only a quarter full the service was so slow. The food took ages and the staff did not check on drinks /filling up water. Had to ask a few times for things and they were not busy. It was really expensive for what it was, such a shame as it used to be so good

Up-market steak restaurant in St Albans with very professional, courteous service and elegant surroundings.

Food average. Peppercorn sauce lacked any pepper, more like school gravy. Much vaunted chips a tasteless let- down. "Discretionary " tip inserted into bill without asking, so you are paying vat on a tip you didn't agree to. Tips should be at the customer's discretion. I gave them my feedback when asked. Their response? They sent the same form requesting my feedback.

Try this hidden gem specially steak lovers won't disappoint from steak quality , Good ambiance as well as attention towards service.

It’s been a while since our last visit, at the time it wasn’t great. Some years later and today we returned for lunch and we were to be pleasantly surprised. Fantastic food, excellent staff, our waiter Luke couldn’t do enough for us and even included a Birthday treat. All in all a fantastic experience with delicious food and good sized lunch time portions. Thank you.

A relative of mine moved recently in that area and we was searching for steak.And we end up at Prime Steak & Grill ( now I am thinking to move in that area cause of that place ).the food it was amazing the atmosphere the drink well presented amazing taste . And the host ( Alex at the time .he make as feel like home) highly recommended!!!

The food and the service was absolutely superb, Amis was so attentive and polite and friendly. Excellent food and excellent hosting, will definitely be back ❤️

Enjoyed a great fillet Steak at Prime. Staff were attentive and had remembered from the booking form it was my friends Birthday. They presented her with a lovely Birthday dessert which was an unexpected treat. A really lovely night out.

Dined outside, table was a little small for 4, steaks enjoyed, but we may have higher standards than most.

One of the fancier and better steak places in St Albans if you are willing to pay the premium, as deserved. We had a delicious steak and our service was helpful too.

Did not enjoy. Lovely food let down by apathetic service, felt totally ignored. Took nearly 15 minutes to get water and menus, total was 2hrs 30 for our meal. Kept being ignored with empty water glasses or if we needed anything. Gave us dessert menus when asked then walked off and started cleaning, so we sat waiting for another 20. Served by Ali Salim, and felt very unwelcome. Maybe upstairs where the manager is is nice, but downstairs was a shambles, tucked away and forgotten. Shame, as the steaks were great, as we're starters and puddings.

We came for our 1 year wedding anniversary - the staff were very attentive, food and drink fabulous as always. We celebrate big occasions here and tonight was even more special than usual. Thank you

Great food, service OK though error on bill.

Superb food, great service and very pleasant relaxed atmosphere. Meal out with family for my son's birthday - who enjoyed the Tomahawk immensely, as did I!

I picked this place on a whim to take my partner out for a nice meal and I'm very glad I did! Although a bit pricey they definitely make up for it in taste and service! Maja was attentive and very nice and all of the food we ordered was so tasty! Thank you very much for a very nice meal.

We chose this place for my mom's birthday as we had heard they do a good Sunday roast. 🍖🍴 Unfortunately, I wasn't feeling up to eating steak, so I decided to opt for sea bass. 🐟 The sea bass came with a creamy but bland sauce all over it. 🤢 It wouldn't have been so bad if the fish had been seasoned with a bit of salt. 🧂 Everything was very bland. 😞 In my opinion, the sauce should have been served on the side for those who may not like the taste of the sauce. 😒 The truffle and parmesan cheese were delicious. 😋 My sister enjoyed her steak and triple-cooked chips. 🥩🍟 My dad didn't seem impressed with the chicken breast he ordered, and he added a ton of salt and pepper, then asked for ketchup. 🍗🧂🍅 He didn't even have any chips; that was just to add flavour to the chicken. 🤨 Other than that, the staff and atmosphere were great. 👍 It was just a shame about the food. 😞

Sirloin stake was flavoursome the non alcohol berry cocktails was nice and refreshing service was lovely 10/10. The sharing dessert was on the small size, a bit disappointed, but overall, would go again

Lovely evening with Mrs Channing. Food amazing as always and staff so nice, helpful. I was in crutches and they made special arrangements… 🩼 🩼 Thank you 🙏

Great steakhouse, nicely out the way of the main high street in St Albans. Steak was cooked perfectly, highly recommend the Prime Scotch Egg to start aswell. Decent selection of Whiskey on offer which was nice.

Fantastic food and service was amazing

Not wanting to brag but I've loved my steak since I was a boy...Fillet steak was my main birthday present when I was 10! So, now, about 45 years later I've had a few more steaks and... this was the best fillet I've had since then. That seared charcoal taste is something I've never been able to master as home and no restaurant has come close either. Perfectly rare and, as the cliché goes, just melted in the mouth with a beautiful flavour. Our waiter, Luke, was fantastic too. Funny, attentive and with great advice...the parmesan and truffle fries did go perfectly. I'm hoping my son, who's birthday it was, remembers this as well as I remember my 10th!

Fantastic steak ! We went in for lunch/ dinner time, it was empty however we did go in at an in between time. This however did not affect service as the waiter we had was extremely lovely, very attentive and helpful. The waiter treated us to Parmesan cheese scones on the house which was a pleasant surprise, accommodating for the gluten allergies too! We all ordered a ribeye and it was melt in your mouth incredible - one of the best steaks we’ve ever had. Would 100% recommend! :)

Always a pleasure to return, staff is great and food always perfect.

Steak taste reminded me of paraffin firelighters. Triple cooked chips were bland and dry.

Great father's day lunch. I understand why they had a smaller select menu and food was good. They know how to cook a steak there. St Albans is much better than the berkhamsted branch, I am afraid - as is Chandlers Cross They have retained a lot of staff who are very friendly and efficient.

The food was really nice & portions were well sized. Our waiter Luke was very friendly and gave great recommendations.

Nice restaurant, great steaks , wines and menu

Very attentive, great service . Visited in fathers day so menu limited but even so very good choices . Food served very quick delicious and looked good too. Lovely choices of drinks,very nice

Amazing service, good food, good atmosphere, will definitely be back, thank you!!

So, we came yesterday for a meal, and to be honest, for an up market steak house I was disappointed. The presentation of your steaks is terrible. Just meat on a plate with no garnish. I had the pork belly however and that was tasty. But 5 out of 6 people just had an empty plate with some meat, isn't really good enough. And with a £350+ bill.

Had a very good meal (pork belly) wifey had sausage and mash loved it, very attentive staff, recommend it.

Very good service and the food was excellent. We went at lunchtime and the place was hardly bouncing but we enjoyed it nonetheless. It's about 5 minutes walk from The Maltings car park. There is time limited parking outside. Recommended.

We had a family meal here to celebrate our wedding a couple of weeks ago. From the moment of booking the staff were incredibly helpful and friendly. One of our family members has difficulty hearing but we were sat in a nice quieter area downstairs so that she could feel included. The set menu was absolutely outstanding, delicious food and very good portion sizes! The staff also did the perfect level of checking on us enough to feel well looked after (but not where it’s too much) and were super friendly / chatty too. They even took a bottle of wine off the bill as a gift! We will definitely be returning and recommending to others. Thank you!!!

Always absolutely love coming here, the service is amazing and you really realise the attentiveness of the staff compared to other places. The food also was fantastic!!! Will definitely come back time and time again

Great experience. Lovely team who accommodated every request and great food. Only thing I would say; I’d everything seemed to be lacking in the salt department (but there’s salt on the table) and the there’s mould build up in the men’s hand dryer so I didn’t want to use it.

Prime was great!🙌🏼 Luke, our server, was super insightful with a range of fantastic recommendations including the wine, starters and mains. The Chateaubriand was perfect, med-rare as per the chef's recommendation. Add some triple-cooked chips, cream spinach and the CARE Tinto Sobre Lias and you are in very good company👌🏼. If you do decide to go there, trust me, ask for Luke.

Spectacular as ever. As a rule I only ever eat steak in a steak restaurant and going to Prime reminds me why. The menu has changed slightly and they have removed my favourite halloumi starter which was a pity but the scotch egg was a decent replacement. All 3 of us then had the fillet steak each cooked to perfection. A lovely evening in beautiful surroundings.

Came here for my birthday with it being my first experience here also. The service was incredible and food was amazing, I was served by a very kind and professional waiter called Luke and I would highly recommend this restaurant. Thank you Luke for making my birthday meal one to remember!

Absolutely delicious food & top rate service....will definitely visit again

Hands down the best steak I've had. Will be recommending this place to everyone I know! Brilliant service. Thanks again for the little birthday siprise at the end (St albans) Darren

Such an incredible experience at Prime. Food was delicious and the most amazing service. Wanted to say a massive thank you to our waiter Martin who made the night so special.

What a great experience for the first time visiting. Heard so much about this place so booked for my wife's birthday and on arrival the staff were very welcoming. The service was first class and the food was amazing, especially the starters. Complementary cheese scones went down a treat too. We all shared our starters which were all cooked to perfection and my favourite was the Bao Buns. Three of us had steaks and my son had the only burger on the menu which was the only disappointment of the evening as it was slightly over cooked and lacking flavour. Steaks were cooked great and would recommend having the Garlic Butter with it to add flavour. Will definitely be going back. Recommendations, Starters - Bao Buns or Salt and Pepper Calamari, Main - Porterhouse Steak, plus a must have side dish would be the Mac & Cheese, the best I've had eating out 👌🏾.

Decided to book for 10 of us for a family celebration and we were not disappointed. From the moment we arrived we were given a warm welcome by many staff members and shown to a “private area” table was nicely laid and water and drinks were immediately offered. Our other family then arrived and jackets taken and we were all seated. We chose to have al ala carte and we had some fussy (older) guests that were more demanding and the waiter managed to deal with the politely, calmly and professionally. The food all came up and every one really enjoyed their choices, 10 starters, 10 mains inc sea bass, large sharing and individual steaks as well as a Sunday roast and all was sublime, cooked to perfection. A really enjoyable 3 hours with good food, fine wine and some great memories to take away. Well done to the Prime team.

Me and my friends came for bottomless brunch. Our waiter Anis was fantastic - very attentive, great fun and made sure we always had a cocktail. Probably the best waiter we have ever had! Food definitely hit the spot. Would recommend to all.

Excellent rib-eye steak! Broccoli was appreciated by the small child 😊

Great food, Service was amazing 🙏🏽

This really is a lovely restaurant. The food was fantastic. Service was prompt. Didn't feel rushed at all. We will be returning.

Great food, despite the place not being that busy, we waited a while for our orders to be taken. Three of us was going to have the roast, but we were told they had just run out! On one hand i think its expensive but ok for a special occasion.

To over priced for waiter service 12.5%

Excellent food, excellent service at St Alban's Prime. Couldn't fault it. Will definitely be back.

This is one of the best steak restaurants i’ve ever been! Everything was really good The waiter Luke was very professional, he knows the menu very well , he made our experience even better, you should definitely look for him and enjoy the whole experience !

Good steak and atmosphere, a bit pricey

Was served by a young man called Max. He was very polite and delivered exceptional service to my family’s table.

We had Luke as our waiter and he was amazing. Excellent service would definitely recommend. Best steak in a long time. Great atmosphere.

we came as a group of six for a works meal and it was excellent we enjoyed the meal a great deal . The restaurant is modern and gives a sense of prime dinning . we had starters and main and two bottles of wine on the table and we really couldn't fault the food or the service. waiters where knowledgeable about the food and wine list and in all added to the experience of the night . I would 100% come again .

Awesome service and meal. My wife ordered a rump steak which was a bit disappointing and she asked to switch it for a fillet steak. The way they handled the miss-order was excellent. The waitress gave an estimate of the time it would take to get a new steak and brought it with a hot fresh serving of chips and sauce.

This is a great steak restaurant in St Albans. We were here for a birthday, big group in the basement restaurant - the food was very good all round, great quality and ample quantity - the service was excellent with the server paying particular attention to the kids in the group. Well done guys.

Wonderful restaurant in middle of St Albans. Every dish was fantastic: we ordered buffalo wings, Mac n cheese, steak and prawns. The service was also faultless. Reminded me of one of the cosy restaurants in the Cotswolds. Overall great value as well.

Very nice place.Friendly staff .Food was lovely.

The service was impeccable, the steak cooked to perfection, and the ambiance sophisticated yet welcoming. I highly recommend it for a memorable dining experience.

ERGY (the sweet albanian man) was perfect ❤️ he’s so kind and lovely and i can’t say enough good words! he’s great and so are the rest of the team ❤️

Excellent food and wine and superb service from Petra !

Really enjoyable. Steak spot on, triple cooked chips yummy, stilton Mac n cheese super. Staff attentive but not invasive and genuinely friendly. Left pleasantly stuffed. This visit better than previous visits

Bottomless brunch today. Excellent food and service. Felt like we got value for money for a change! It was lovely thank you.

I spent a lovely evening at Prime Steak and Grill for Valentine's Day. The service was excellent, however in my opinion the food was short of what I would expect for this price range. My partner and I shared a tomahawk steak, which was both overcooked (we asked for medium, it was medium-well) and under seasoned. I had to salt and pepper each slice. The sides and sauces were adequate and the dessert was tasty, but nothing was outstanding. At over £50 per person, my expectations weren't quite met. Nonetheless, we still had a lovely experience at the restaurant.

We've been here a few times now, and the food and service are always great. The steaks are reasonably priced for excellent quality, properly cooked (i.e. cooked right based on how you order it!) The sides are a little hefty on the price for what they are, comparable to central London steak restaurants, but the steak is the centrepiece, those are well priced and delicious, and I doubt you'll leave without feeling satisfied. All round, thoroughly recommended.

Absolutely fantastic steak...brilliant service... highly recommended this restaurant

Very tasty fillet steak I had. I was a bit dissapointed when the big plate with only steak arrived. ( no garnish at all- in other restaurants they usually serve steak with at least slice of tomato, mushroom and some green leaves). But in generall great piece of meat done to my requirements.

Great food and service. Very good value with the steak and wine offer too!

Excellent Roast dinner (beef) 9/10

Came here to celebrate getting a new job. The starters were fabulous! The wine is very good! The steak isn't that great, if you're a steak lover! My first steak was overcooked and the 2nd one I had was quite dry. The chips were nice, the mash and creamed Spinach were ok. Margarita as a host was fantastic! She made sure we felt understood and listened to! She's a fabulous host and we will visit again, to try something else just because of her! Thanks Margarita!