Brew Cafe in Cambridge

Excellent service from Rey. Truly helpful and personable!

Stayed for two nights in basic but completely adequate room, which came with an amazing full english breakfast as well as cereals and other alternatives. Evening meal was very good also (recommend the steak pie!) with a great choice of food. Staff were always extremely friendly, we would definitely return!!

I have recently been in Cambridge for my friends Hen do, which I organised. We were due to be visiting The Snug Grafton on Sunday 1st August for a cocktail master class which was the last activity before we travelled home on Monday. I booked this event in early June, and have had ongoing communication with the bar and also paid a deposit. On the Sunday morning we were all gearing up and getting excited about our Sunday evening of cocktail making. Little did we know, this wasn't going to happen. At 12.30pm on Sunday 1st August ( THE DAY DUE TO ATTEND THE MASTER CLASS) I received a phone from someone from the bar, saying that our master class is cancelled due to not having the trained staff to be able to carry out this event. The lady on the phone explained the bar had recently been taken over and they don't check what bookings they have until the day.. this is absolutely ridiculous. To top things off, the lady was not sympathetic and didn't understand the frustration caused. I had to break this news to 7 very excited hens, with only 6 hours until we were due to attend our class. The deposit paid I did get back today, however that doesn't resolve the issue. I find it astonishing that a company does not check what bookings they have until the day and don't pre plan events like a master class until the day. I would advise anyone who is thinking of arranging a master class at The Snug Bar, to avoid. I wouldn't want anyone to go through the same situation as myself and my hens did. I was left with the difficult job of trying to arrange another activity due to the unorganised mess the Snug Bar has caused us.

Arrived in time frame but food was cold

The food was great. We attended the first carcass club there. And despite the service issues we would go again for the food. That said its important to highlight the areas for improvement. Firstly we were seated and then forgotten about. It was only after the table next to us had ordered and recieved their food that we felt to chase if we should be ordered. It was a surprise to the server we hadn't ordered yet. Secondly a member of our party has an egg allergy. We were offered a replacement sauce that did not contain eggs. This was forgotten when the food came out and we had to have it changed. Finally (and most minor) the set menu includes a glass of wine. We were not made aware of this so ordered wine, which was unnecessary as we would have enjoyed the complimentary wine had we known. All in all the food was great. The service was lacking. Probably due to the first time hosting this sort of event. But something I'd watch for (especially the allergy!)