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The best restaurants serving American food in East of England
503 Restaurants on GastroRanking
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125 Opinions in 3 websites
I have recently been in Cambridge for my friends Hen do, which I organised. We were due to be visiting The Snug Grafton on Sunday 1st August for a cocktail master class which was the last activity before we travelled home on Monday. I booked this event in early June, and have had ongoing communication with the bar and also paid a deposit. On the Sunday morning we were all gearing up and getting excited about our Sunday evening of cocktail making. Little did we know, this wasn't going to happen. At 12.30pm on Sunday 1st August ( THE DAY DUE TO ATTEND THE MASTER CLASS) I received a phone from someone from the bar, saying that our master class is cancelled due to not having the trained staff to be able to carry out this event. The lady on the phone explained the bar had recently been taken over and they don't check what bookings they have until the day.. this is absolutely ridiculous. To top things off, the lady was not sympathetic and didn't understand the frustration caused. I had to break this news to 7 very excited hens, with only 6 hours until we were due to attend our class. The deposit paid I did get back today, however that doesn't resolve the issue. I find it astonishing that a company does not check what bookings they have until the day and don't pre plan events like a master class until the day. I would advise anyone who is thinking of arranging a master class at The Snug Bar, to avoid. I wouldn't want anyone to go through the same situation as myself and my hens did. I was left with the difficult job of trying to arrange another activity due to the unorganised mess the Snug Bar has caused us.

1532 Opinions in 2 websites
We arrived as a family of 7. (4 adults and 3 children ). We were warmly welcomed and seated and looked forward to a nice family meal. However when we asked about gluten free options the response from staff was very hazy and gave no comfort to the 2 family members with intolerance to gluten. Not sure where a menu may be offering the gluten free options. Then an iPad was produced but not sure it would work as wasn’t often 🤷♀️. We asked lots of important questions of what would be safe for gluten intolerant people and how things were cooked. What fryers were used for what. Answers were so vague and could have resulted in a very serious outcome if we hadn’t been so adamant of wanting to know how things were cooked. We finally agreed on gammon with jacket potatoes. These then arrived as gammon with chips (which were not safe)! Sent this meal back to the kitchen and the comment was “they didn’t see my note about intolerance”. How can a restaurant kitchen operate on such flimsy communication 🤬. Meals came back with a jacket potato in place of the chips. However this had simply been the same meal now with a potato as there was a chip stuck underneath one of the gammon steaks! Again cross contamination was likely and in a severe allergy this could be very serious. Although the staff were very apologetic this is a very worrying situation and I would highly recommend that anyone with severe allergies should avoid eating at this restaurant.

541 Opinions in 2 websites
Unfriendly manager who did not want us to be there. I visited this establishment twice in a week and it was the most unfriendly pub that I have been to in a long time. You would think that someone running a pub would want there to be customers there rather than seeing them as a hindrance and getting in the way. By contrast we went to a lovely pub in the Peak District at the weekend where the staff could not have been more friendly and helpful. Do not work in the service industry if your customer service skills are non existent.

399 Opinions in 2 websites
So I ordered from just eat this morning a meal deal and 2 taco beef dippers and when my deliver arrived the taco beef was missing so I contact the restaurant 2 times on the first call the manger had said she only had 1 order thos morning g and it wasn't mine that it was another store and hang up so I looked o. Just at at the details for the address so I google it and it's the same subway as I had previously called so I call again and now an assistant is talking to me and ahe says she as spoken to the manager and she said she personally put them in her self wotch to I reply that's funny when I called earlie she had denied that my order was there any and she went on to say that the bags are sealed woth a sticker so another words you for got to put them in as all you had to say was get a refund from just eat terrible service

7 Opinions in 1 websites
The cod father chip shop Is very good food is delicious and piping hot but they use just eat to delivery service as I don't drive I order through them the first couple of times were over Christmas and after ordering I received a refund and an email saying sorry no drivers were available which I understood so tried again last night ordered for 17,30 at about 18,10 I enquired where is my order as the app said it was out for delivery and enjoy my food then got a message saying again no drivers not good

4 Opinions in 1 websites
We recently had breakfast at Sunnyside. The service was friendly and efficient (Sharon) and the food was really good. Everything came to the table quickly and as ordered. The portions are ample and the coffee is delicious. We have never been disappointed at Sunnyside! Great little restaurant!

4 Opinions in 1 websites
Great place, amazing staff whoare friendly, quick and prompt with there job, great atmosphere, i allways feel safe and welcome

911 Opinions in 2 websites
My partner had been threatening to take me here for a long time but I was pleasantly suprised by how light and clean the restaurant was, the decor and music were superb and we were welcomed in by the manager We both chose burgers with home made chips and the lightest crispiest battered onions rings, all of which was delicious and good size portions The restaurant is up a flight of stairs, as are the lavatories so not recommended to wheelchair users or people with mobility issues I really recommend this establishment and urge you not to overlook Captain America if you are passing