The best restaurants serving American food in England

My sister and I had a great experience here. The service was excellent, Dane went above and beyond for us and clearly works very hard. The food was great also.

A very positive experience experience, especially Sneha was really good to talk to!!

It was nearly 3 hours before my order arrived and cold. Please tell your delivery people not to open heat bag before they even knock the door!! I am very cross about the whole situation

Out of a 10 piece bucket, we were given 7 drumsticks.

Missing items again foods hot but always missing items

Don’t often write reviews, but felt I needed to this time. Our first night without our children in over a year and we were excited to have some ribs. Ordered 2x full rack of ribs (one ultimate, one regular) and some drinks. Took around an hour to arrive, and when placed on our table the server just said ‘bbq ribs’ and hastily put them down, no mention of which were ultimate… and it was a different server to who took our order so she wouldn’t have known our orders. We then look at our plates as the server hurries off. My partner had 4 ribs and I had 5… they were definitely half a rack of ribs. Considering the full rack of ultimate ribs were £30, there was absolutely no way we were letting them convince us these were full racks. I hovered by the kitchen for a good few minutes while 4/5 members of staff just stood talking. Eventually someone came over (bar staff) who said they would send someone over to check. Another few minutes passed until someone returned and confirmed that a) she put through full racks b) we were served half racks and c) she couldn’t tell which were ultimate and which were regular. She did apologise and took things off the bill (making up something about how she tried to give us both ultimate ribs because my code wasn’t working for the full ribs upgrade - but she said she’d get the code when we she got the bill so I know that wasn’t true as I hadn’t given it to her!). It spoiled our night we were so much looking forward to and worst of all we were still hungry!! It was also no longer hot as we had to wait for someone to come over! If we wanted half racks we would have ordered half racks. I understand things go wrong, I’ve worked as a server before, but I feel they were trying to cover up their mistake instead of being honest. All it would have taken was being up front and apologising instead of hastily throwing them down and running away hoping we wouldn’t notice! All in all a disappointing evening. There were also another few tables complaining about their food/service. It wasn’t even busy! Sadly won’t be returning a lot of money for a disappointing evening.

The service was fast, just too fast almost like they didn’t want me to experience the full things, The double cheeseburger was nice and had so much flavour however, The chips tasted like cardboard and the stuff didn’t look like they didn’t want to be there.

FANTASTIC place to visit for a show. Staff polite, cast good, Leye funny.... Have been to wath a show for a few years now, never fails to put on a good show

STUNNING LOCATION. GREAT OUTSIDE AREA WITH COSY HEATERS. SERVICE WAS ANAZING FROM ANTONIA. BEST OYSTERS AND HUGE CHOICE! DOG FRIENDLY AND POSITIVE ATMOSPHERE. WATCHED FIREWORKS.

This is a typical American diner in decor and food choices, however if you're going to charge nearly £15 for a hot dog you can at least make it with a good quality frankfurter. The one I had was horrible and full of fat.

Brilliant experiment, always a very friendly service at this branch. This is the third time we have been served by staff member Kaeshan, she has been absolutely amazing. Today was my son’s birthday, she has gone over and beyond to ensure we have a great experience. We will definitely continue our custom at the 02 branch, also highly recommend it. Great service, super quick, accommodating staff and most importantly amazing food and cocktails.

Appalling experience, took my son for his birthday, left waiting at the entrance for 10 mins whilst staff just ignored us, eventually got seated given menus after 20 mins and watching other people get up and leave , after asking several times for drinks , we eventually got them after 30 mins of waiting - our food then arrived, the mains arrived at the same time as the mains, staff were like slugs apart from one who was darting around trying to appease the increasing moaning of customers - tables left uncleaned - it looks in dire need of an upgrade, the service was crap, the food was edible . Just . Please people don’t bother !

What has happened to TGI's? I have eaten at many of these restaurants over the years and around the world. Bournemouth has lost the plot I'm afraid! Dirty, slow, cold food and out of order toilets. Expensive (especially drinks) £10 for a 125ml glass of prosecco for instance - which was flat! The staff looked like they were about to burst into tears as well. Really dissapointed.

My boyfriend and I were meeting some friends for lunch, we opted for Whiteley because it was halfway driving time for us. I have been to a couple of Frankie & Bennys before, one in Gunwharf and one in Newquay and picked here because they generally do good food. It also was a change from the usual chains. I booked a table in advance online for the 4 of us, we were all looking forward to it. It wasn't very busy and there was plenty of staff however service was very slow and frankly they didn't seem bothered by our custom. My boyfriend and friend ordered the combo for the starter, barely anything on the plate to show it was a starter, let alone a combo and it was an expensive combo. Twice we asked for the blue cheese dip to come with the starter and we had to ask again when the starters came. Our server disappeared on a break and then left to go home but didn't hand over to any of the other staff so it was really tricky to get anyone's attention, even at paying time. Food disappointedly was average, had to ask for Parmesan even though all four of us having pasta dishes, my Spaghetti Bolognaise lacked real depth, the lasagne looked appealing but an odd taste. We were going to have pudding, I was looking forward to it but no staff paying notice,no one asked if we wanted pudding and we waited so long, we just didn't bother with pudding and i had to go up and tell them we wanted to pay up because again no one came over. We wandered round the shops afterwards, such a shame about lunch, shame I didn't read the other reviews before booking and maybe the usual places are best sticking too.

Started queuing at 10.50 with a sign up saying wait time for food was 8 mins. Got seated quickly enough mmjw to be told it was lunch menu only. Disappointed but ordered anyway. After 40 mins still my food. That's simply not good enough when you're trying to catch a flight. Really bad show. 👎