McDonald's in Kingston upon Hull, City of

Why even bother providing food if every time you do it’s stone cold. Purchased a large drink and got measurements for a small. Joke😂

Slow service at this one. Food just warm. Not hot!

Always check the contents of your bag, no matter how much they want you to move as it's often missing something or is the wrong bag. Food isn't hot when it's handed over. You're lucky if they have everything you want.

Needed food, wasn't waiting long was fine for a quick fix 🙂

Mcdelivery too 30 mins for a 2 mile journey, was delivered cold by 2 people who couldn't speak English. Won't bother again

The food is either freezing or you have to wait forever so don't know how it always seems to be busy. Drive through takes an age, they always ask you to park even just for fries! Go for lunch and it ends up being tomorrow's breakfast with how long it takes! Definitely NOT fast food. Tried Just Eat delivery from them in the hope that it might cut down my frustration with waiting, and they only went and cancelled the order after accepting and confirming it and updating to say the delivery person was actually at the restaurant already! No explanation given and now so annoyed as was ordering breakfast items due to my autistic niece having very specific eating requirements. Whenever I go to the St Andrew's Quay McDonald's, it's always so much better than the rest in Hull, shame it's so far as I would make it my regular if it was closer. Kingswood should look to them for tips on how to run a decent service.

Awful service every time. This place is a joke... charged my card £16 for 2 cheeseburgers because the car in front of me skipped the pay window... no apology, no refund ... dickheads

Got it delivered whole thing was cold don't know how to complain

A pleasant visit this morning, clean restaurant and friendly staff, my food was hot and tasty. Receipt did not print but the issue was quickly resolved. 1 minor issue is the lack of parking because of delivery drivers, i.e. Uber, just eat etc

i use to go there every week for breakfast or evening meal. they always incorect with my orders. inside mcdonaldsd is filfy. staff unpleasent, not listening what are you telling but jus guesing. try to get in touch by the phone - no responce. there is no option for NONE stars so i must give 1.

rude service desk cold food served after 20 minutes waiting time never again back here

Wrong food was delivered to me

order didn't arrive although said it had on the app

food was cold i had to throw it away

absolutely appalling everytime we order there's always something missing

Full of shouty teenagers making a nuisance of themselves but the food came quick and as expected so all is well there. Would've been better if the servers bringing the food looked like they actually wanted to be there though 🤷🏻

40 minutes for mcflurry and mcchips, poor effort from the mcservice staff

Very fast service. Tasty food. Best McDonald's in hull.

food was cold and delivery was like an hour and 15 minutes long

Food was stone cold and inedible

delivery driver was really nice and polite

Not happy with this service, food was cold when it arrived as the driver went other places first. Will not be using the app again. The food at first said it would be delivered 10 minutes earlier than the changed time

order was late because the courier went in the opposite direction with my food and ended up further away then where I actually placed the order from so my food was frozen cold

missing half the order after waiting an hour

I only received half my coke as it was spilt all over the bag and I missing 2 sauces and a cheese burger

Absolutely delicious was delivered very prompt and made exactly the way I like!

Pay for what you get and unfortunately most of the time you don't get what you pay for. Always something missing off the order. Ordered breakfast delivery, but they missed a main meal off, rung them and they can see it sat on the side. But they can not do anything, I need to get the refund on the app but the app is just as slow. They won't do the refund in store and the app won't let you.

Wanted a cheeseburger just without the beef patty. Went inside the shop to make sure it was clear, got given a cheese burger with no bun, fair enough, easy mistake it’s a weird ask I suppose. Went round the drive through, didn’t ask for a refund or give the food back just simply ordered again, took what felt like 10 minutes, was probably about 6 minutes, to order 1 cheese burger with everything it normally comes with, just without the meat in. No beef patty. Was met by a rude woman at the window who greeted us with nothing but attitude, and was given a burger bun drowning in ketchup with one cheese slice on. No pickles, no onions, no mustard, and about an extra half a bottle of ketchup. To be quite honest, every time I go to this branch I’m met with rudeness, have half the order missing, never get the sauces that are actually paid for, left waiting for ages to receive cold food, and have been made to feel awkward and guilty for a very simple request

one drink missing and totally wrong burger

Chips where cold, burgers lukewarm

Over an hour late and food is freezing also missing a burger £30 down the drain staff have no clue what there doing either when called to ask

all food was cold and the fries that should if come with the order was missing total waste of money

food was stone cold its really terrible and it's not as if you can warm it up

cold and with things I didn't order.

i want my money back it came cold, and there was only 18 chicken nuggets

Missed 30 pound worth of food my girfriend and my son are now going hungry because of this everytime I order with you it is wrong absaloutely appalling you would think my order would of been checked with it been £45 complaints will be enforced

Generally always very clean and the staff are always very helpful person a couple of occasions they forgotten to add things to our order but this has been resolved through the app reasonably easily

bag was open when we received it! was very cold and had things missing

really good service. on time , order correct, straws added all warm food. spot on .

Delicious and just how I like no onions!

chips cold and not even cooked burgers everything on even though said no salad

twice now half my order missing joke

food was all cold, hot chocolate looked like water

Food was cold and it took less than 5mins to deliver

My food wasn’t how I ordered it. One of the burgers had things on I didn’t ask for. The drink was half empty. The Big Mac wasn’t how I ordered it

food left on my doorstep in the rain, was well over half hour before we knew it was there. checked our doorbell and the guy didnt even ring it or knocked, put the bags on the floor and left

getting absolutely fed up of not receiving all the food absolutely disgusting when kids are sat waiting for it all not yo turn up for them.

Food arrived cold very disappointed

This particular McDonald’s NEVER send you dips. Not even when you order things like ‘dippers’. So annoying. Every single time they forget.

All cold chips not cooked properly

Terrible. Half the drink missing and my order.

NONE OF MY FOOD WAS DELIVERED

Didn’t get food delivered to totally wrong address

things substituted without informing us - one drink and two burgers did not arrive so had to go back out

driver went totally opposite way. screen shot his location. food stone cold. sort it out . shocking service

Didn’t have drivers details on app when delivering. Name, reg etc

driver did not deliver to house and had to meet him after 35 minutes of waiting and trying to give directions. when given directions the driver went the opposite way and did not listen. once handed the food the drinks had spilled and soaked the food bag and the food. on the walk back the bag then split causing the food to go all over the floor. never ordering again!!!

Never got the syrup for one of the pancake meals also never got the bbq dip and in our last order the delivery driver spilt all our coffees so we paid for them and never got them

chips were all undercooked therefore couldn’t eat them my children were devastated

All items were cold and you could tell was not fresh

Didn’t get what I ordered I can’t eat the stuff they have sent waste of time and money

Chips very cold - burger reasonable

Everything missing apart from a burger and a drink

actually crazy how everytime i order from this mcdonalds its bad, large coke only half full, chips cold but also over cooked? all the food was squashed. dont bother from this location, they dont seem to care even with all the terrible reviews

food was freezing drink had spilt all over the food bag disintegrated

burger came inedible food was freezing cold large drink was more of a small

Ordered 20 chicken nuggets and got given a big Mac ? Absolute joke

Arrived on time, food was still warm and how i wanted it, however ketchup never came with the meal despite the fact i couldn’t order the chicken nuggets without putting ketchup on or some form of dip.

Food was cold, thrown straight in the bin

we got delivered someone else's order and it wasn't even enough to feed two adults let alone one that is heavily pregnant

So much better than Cott Rd don’t ignore the no onions request! Will choose this site more often

Not happy with the quality of the food was cold so had to bin it and would like a refund as I had to bin it due to been that cold it wasn’t eatable ,won’t be using this one again the driver took forever to get to the address when it’s only a ten minute drive ,I want a refund please and thank you

items missing yet again, 3rd time this has happened now. half my order is missing and what I did recieve was cold. shocking service, this is a regular occupancy, you need to up your game and respect people that use this service and pay for it. ma Donald's you need to keep acheck on your staff. I won't be using you anymore that is certain.very dissapointent. 😡pls refund my bill £29 to only get 3 items , absolutely disgusting.

Not their fault but it never arrived

This is the first time ordering from here that I have waited for my order for over an hour. Really disappointed with the food that was sent, as half was missing and it was cold. I would understand the wait if I had ordered a few meals, but I had ordered one meal. Won’t be ordering again.

The food said it was delivered but but i have had no one deliver any food to my door

I have not got my order that's two tonight that not turned up

nice fast food , friendly delivery driver . early too

Food was cold. No dips with sharebox! Not going to bother anymore. Waste of money!

Food says it’s delivered but I do not have it

Waited almost half an hour for a single mcmuffin for it to turn up at my table with the wrong order. Staff were rude except for the manager who issued me a refund and apologised.

Shockingly bad staff got my order wrong 5 times and was rude about it

Are McDonald’s only hiring invalids? How hard is it to put the right amount of my selected items in the bag?

Food not very warm,drink was flat.Coffee was good.

Very useless staff, went one time for a plain cheeseburger, they gave me one with full toppings; I didn’t realise until I got home, I went back a second time and heavily clarified that I would like a plain burger. They still put full toppings on, also - Drive thru also always crowded and you usually have to park and the staff have to bring it to you.

Two large fries both uncooked and cold tasted horrid and no salt

Not hard to find address driver was just sat in car on corner of street?

I’m still waiting for it ? Delivered to where because wasn’t my address?

Delivered almost half an hour later than stated at ordering. Food mostly cold with soggy chips. Large cappuccino resembled half a cup of flat white and no sugar in the bag

Very lovely driver really wanted to tip but I’ve no extra cash.

Very small McDonald's, not much seating space. But food as expected.

0 star if i could food never arrived sort your heads out !

Went through the drive through queued for over 15mins. Drove out, realised we were missing a milkshake and some chips. Had to drive back, wait in the queue for another 5 minutes to drive into the carpark and park up attempting to avoid the huge sunken drain on the approach into the carpark. To have to then go into the store to wait in yet another queue. The staff were polite and replaced the missing items. Overall, food was nice. Need to do something about milkshakes and paper straws

drivet confused address but walked to pickup so no problem

Nothing delivers said arrived but no food delivered

My food never turned up and said they delivered it! 2 hrs later I’m still waiting for it

Food was cold, coffee Luke warm and no sauce.

Ordered meals and wasn’t given the drinks as the machine didn’t work!!! No money returned

food delivery time got pushed back. food was stone cold, fries inedible. food missing

I'm not happy half my food was missing and the drinks was spilt all over and the fries were all cold I rang the store to complane all they said was if I bring all food back they would replace food but I don't not drive and my kids were hungry I'm am not happy