Burger King in South Tyneside

always missing order items. this time 9 chicken nuggets and a sugar free monster. when you spend 60 quid every week, would expect the order to be right!

same driver so so rude & food cold again

Del was fine did not enjoy burger too dry

Excellent food and speedy delivery estimation. Delivery rider was very warm, friendly and on time - absolutely brilliant service. Thank you.

no sweet chilli sauce but meal was good quality

Slush was quarter full just ice no colour in flavour actually laughed

took an hour to get here absolutely appalling food was cold too

Kids burgers boring nout on them no pickle

Order was delivered hot, fresh and delish. 10/10 would order from da King again

1 hour and 20 minute wait. Food stone cold.

didnt even give bottle of coke that paid extra for

Missing an item on a meal, cannot get a refund for just the missing item just for the whole meal. £3 lost!!

Courier was at vendor location - after picking up order - for at least 12 minutes. Subsequently, food was cold on arrival and needed re-heating. After spending nearly £30 on 2 burgers - that is unacceptably poor service.

Great food and service as usual.

The delivery driver was spot on very polite

Ordered 16:30, delivered 18:20. no fault of the delivery driver, poor guy was at the place waiting for over an hour.

Wrong food. Everything was cold. Terrible.

My Ben & Jerry’s ice cream was missing

Terrible burger, I asked for extra cheese and bacon and it didn't come with anything other than mayonnaise. Not to mention the size of the burger which wouldn't satisfy a 5 year old.

Good delivery service & tasteful meal

the food was unedible, I ordered 2 burgers and 2 chips for me and my son and all of it was unedible, the driver was late but I didn’t want to cause an issue but then the food arrived and was covered in the sauce I ordered as both pots had burst.

Really tasty, delivery rider a nice guy

Took 1 hour 40 minutes to get 1.5 miles up the road absolutely shocking and it was so cold

my order was very late food was freezing

1 item missing and all items cold.

1 item missing and all food cold.

Be a good look if a cold drink ever arrived actually cold.

piping hot delicious as always 10 out of 10

it never showed up they kept putting the delivery time back, I had my kids food in the order and now I can't even go somewhere else to get their food.

Cold food delivery rider demanding the delivery code not be ordering againg

Great hot food, I ordered the chicken royal with loaded fries - got served by I think the manager (called Donna), she was very friendly and knowledgeable.

arrived very quick. food was hot and lovely

food cold incorrect drink and can had hole in it

Driver stated he was at the restaurant for over 45 minutes however restaurant said he wasn’t, I went and collected my food myself and the driver then knocked at my door nearly 2 hours after placing the order and demanded the code. Unprofessional

driver refused to hand order over as I didn't have a code. I want a refund and will dispute the payment with my bank.

Ehmmmm was delivered in 4 minutes……and was not delivered. Sure it will be from dominoes but just eat is awful. Lateness is based on their lying time 😎

What a great place lovely staff will definitely be back

Friendly staff members, fast service and the food always comes out warm unlike McDonald’s over the road who give you cold food and don’t give you the food at the drive through after telling you to park up.

Really nice friendly delivery drive , food is hot and cooked very well

Waited ages and then they turn up with stone cold food, charged £30 for 2 whopper meals and they come with bottles of coke rather than out of the machines. Was cheaper in the airport and miles better, total joke don’t waste your money!

great service from the staff, served quickly, vegan royal lovely as always :)

just the food came cold so must of made it before the delivery driver even when to the shop

My order hasnt even been delivered

wouldn’t recommend, this is the second time items have been missing from the order.

My order was missing 7 pounds worth of food

Good service, food was nice and fresh cooked. Nice, friendly staff on the drive through.

no food delivered and saying it was delivered

delicious as always and fast delivery

Despite coming in just before close, service was fast, food hot and if I heard correctly, James who served me went above and beyond, on 27.08.2024

All excellent. Manager excellent

Food was absolutely disgusting and vile

Clean, fast service, friendly staff.

Missing drink even tho I asked the driver !

Very helpful and friendly staff. Food was lovely and fresh.

Drive thru was a little narrow but was manageable. Man on speaker was very pleasant and was served quickly. Food was hot and tasty with the perfect amount of salt. I usually ask for extra just incase but didn't need to use them. Will visit again.

chips were freezing cold and inedible. The burger I had to heat up in the microwave

Bought nearly £50 worth of food and they forgot a burger and a drink. Ridiculous

Fast delivery and hot food thanks.

No knock at door, food left on the doorstep - only knew it had been delivered when app advised delivered

food cold missing sauce and wrong drink delivered great

Missing one packet of fries from my order. Disappointed as we were looking forward to a nice lunch. I am left hungry thanks for that

not happy at the fact that I asked for no onion, no mayo, no pickles and it still had them on my son is allergic to the mayo luckly I did see it before he took a bite

Took ages to arrive, with a drink missing. Actually left the restaurant after it had it closed so couldn’t ring them.

Burger came with mayo when I asked for no mayo

Food Luke warm. Driver friendly , polite and followed instructions given 😀

great food and excellent service

delivery driver went to the wrong house. had too chase him up the street

Bread buns very stale, falling apart

order arrived on time and was very tasty, however delivery man was very rude and unprofessional. he was very rude to me because he had drove the wrong way even though i wrote on receipt where to drive to and the cashier at burger king circled it for him..

Helpful guy on the drive thru although after a 4 minute drive home fries were old tough and cold non edible burgers weren’t nice and fresh like they usually are tough and chewy like warm

2 monster drinks and a Can of sprite zero was missing from my order. can you rectify this please as restaurant is not answering the phone. very disappointed

quality food as always from burger king

No fries in delivery , disappointing

No milk shakes what I ordered Iv tried to ring restaurant number not letting me get through at all sent two bottles of coke instead I bet they haven’t give us money back. Milkshakes are expensive surely they would’ve had a different flavour milkshake.

Wrong drink sent, and this is now the third time they have not sent an item, even after I left a note. Absolutely useless staff.

As always, every time I go in the south shields store I get welcomed by great staff and manager, always pleasant and clean store unlike others

Burgers were nice but the fries were stale

Service was shocking on the drive thru, too busy getting the uber eats delivery’s done

got my order wrong, missing a chicken royal, becoming a common theme now missing burgers from orders.

Great delivery service . Food mega salty not eaten

Not happy at all, this is the 3rd time I order and something is missing. No more from BK

driver blamed sat nav for sending him to jarrow with another order first, food was cold, chips soggy, I ordered a whopper with no tomato, they clearly must of ran out of everything else that gos on the burger.. worst iv ever had.

Was really looking forward to it but the lass who served me sounded sick of her life. No mayo or half the sauces as they had ran out. Chips, some hot mostly cold and hard. Large whopper burger such a let down (tasted nice) stone cold and had no sauce or mayo in it. Halloumi fries only nice hot thing about the whole meal and they did have the chilli dip it was supposed to come with. They forgot to give me my drink so had to go back to ask for it. Way more expensive than McDonald next door. Won’t be back in a hurry. Such a shame.

Food was nice and hot but I ordered a strawberry milkshake and they sent me a vanilla one

I have t received my full order I ordered a chocolate milkshake and it wasn’t with the order

Don't often visit fast food chains but a whopper is always tasty. Tonight we asked for heavy pickle but 'extra' heavy! The staff were awesome and absolutely delivered on the extra pickle even giving a little bag of extra sliced pickle in case the burger wasn't heavy enough! Result = amazing whopper experience. Great recommendation on a share box as well thanks very much to the team tonight.

Received only 1 Ben & Jerry's Chocolate Fudge Brownie 100ml instead of two, Fries and Angus Burger hard and dry, the burger blackened around the edges. Looked as though cooked earlier then left in warmer too long. Worst meal I have had from this establishment since it opened. Sad and disappointed. Just tried to get refund for the ice cream to find it is not listed so I cannot claim.

Advertised free chilli cheese bites if you spend £25 & didn't include these, despite me adding a reminder note. Bit disappointing. Also only included 1 dip between 3 meals. Bit stingey

food was good, timing was good and my nana loved the chap who delivered it

food was barely warm. very disappointed 😞 buns seemed stale. like the food has been stood for a while. won't be ordering again.

The delivery driver left the food in the ground after my husband signal him at the window very unprofessional

Chicken royal salad old brown No taste fries cold and on chicken royal old bun

Order was never delivered when it said it had been delivered 3 hungry kids without a meal.

happy friendly staff and always make you feel welcome, no matter what time if day you visit..

Drove through for the first time today at lunchtime. Fairly quiet and little delay in ordering to pick up. Narrow lane likely not suitable for trucks or caravans. Pleasant young staff, delighted with the freshly cooked and tasty whopper and onions rings. Found it funny moving alongside another burger chain drive through. I prefer BK burgers. I will use this drive through again.

Given the incorrect drink, zero drink ordered received a full fat. People have reasons for ordering Zero sugar drinks very disappointed.

Called in for a bite to eat, staff were incredibly friendly, food was served quickly and was tasty, toilets were immaculate as well as the rest of the restaurant 5*'s will deffo call in again

waited an hour and 40 mins. arrived stone cold. Will never order from here again. What a waste of money.

The young man working Tuesday 30th April was very polite and the food was lovely

All was okay but no bottles of coke arrived? Can i have a refund for this please? Thanka