Kfc in Brighton and Hove

What a disappointment! I haven't been to a KFC in a while and thought I would give it a try again. Now I remember why I don't go. Chicken was tasteless gravey was watery. Dunno what they did with the eleven herbs and spices but certainly wasn't in the chicken which was tiny. Chicken drumstick was the size of a chicken wing, the hot wings tasteless also tiny. I remember KFC being a lot better. Maybe it's just this branch. I don't think they really care anymore shame for a brand that has so much history.

More service the Indian or Pakistani guy on the counter is super rude he knows I come regularly and eats only chicken thighs but he always refuse first to give thighs any other staff agrees to give it’s just him

You have to eat KFC chicken with your hands, but no hand wipes provided, or even hand sanitiser. I was told to wash my hands in the loos, then have to touch dirty doors before eating my food. Just unsanitary. On top of that the food was cold and felt like it had been sitting around a long time. I won't be back to this branch.

Sinpo was absolutely amazing. Called up to amend something with my order and he was so so kind. Give him a Raise !! Thanks so much.

Delivery was 11 minutes later than estimated however driver was extremely friendly. Chips were cold.

we had two chicken fillet burgers and one was inedible, the chicken was extremely tough and unpleasant.

The free popcorn chicken & 1 piece of hot wing was missing 😅

Ordered gravy got beans. Asked for no sauce in burger and covered in sauce 😫

The order was delivered wrong, I ordered 20 hot wings and got 6 pieces of chicken instead so disappointed.

I get that these places can be busy but then you really should adjust the expected delivery times to match busy times. And when the food was on its way the map showed the driver had inexplicably gone 3 miles north instead of coming straight here. Really frustrating when you’re sat here hungry.

the courier was absolutely wonderful though

burger buns were rock hard on both burgers and fillets cold.

Waited ages for it to be delivered and the whole meal was cold and the chips were soggy

wrong food delivered, cold, and then I'm offered a slight refund. This is appalling. I'm left out of pocket with no food at all.

In the order of a four piece meal, I received four drumsticks and no thighs or breast as is usually delivered and expected. Meal was also stone cold. MOST DISAPOINTING.

Fast service and super delicious chicken. Ordering is done on a touch screen kiosk and makes it fast and easy to use. There are lots of options to choose from and all food is cooked to order.

I got the wrong meal, it was one that was for one person, not a family meal like ordered. to top it off it'd been sorting there for hours, as the order for them was placed at half 7!!

Did get picked out for an hour alone

very polite delivery gentleman

The chicken looked and tasted like they'd just used out of date chicken and put it on special offer to get rid of it.

delivery driver wad very friendly and the food was great

Food took almost an hour over earliest estimation, food was cold, drink was warm. Driver had no apology, really disappointed, not worth the money at all

Food delivered on time, hot and tasty

Good all mixed in together and burgers just chucked in bags al over the place and delivery driver couldn’t read simple instructions food had to be thrown away asked in regards to a refund but no response

I have NOT received this item!?!??

Terrible quality,think it had been sitting there all day .

Left half my food and didn’t deliver and I haven’t heard back or got a refund. Very disappointed

Terrible food, the chips were under cooked and the batter on the chicken was dry and just slipped off the chicken. The whole thing was greasy and not enjoyable.

Didn’t get my gravy either not happy

went to wrong address. Arrived very cold. Not edible unless reheated

Just eat needs to fix their map!

arrived quickly. order was correct. courier was polite & friendly. great service.

was nice other week but cold today

Food was lovely but came with a carrier bag of daal for some reason?

They never send my special request. Please read notes in the order. This is the second time I did a special request and did not receive it.

Chicken was actually burnt which I’ve never seen from any kfc before and that ruined the whole meal

great service. every item was there correctly. courier polite.

Food arrived quite quickly and was really hot! I was quite impressed.

cold chips and chicken, and 3 pieces of chichen were ridiculously tiny. won't be ordering from this one again.

Feel like KFC has gone down hill, there was one server they don't make it clear they don't want anyone going up to the counter clearly agitated, I get if they are busy and short of staff but also felt rude, food wasn't done properly things were missing and it wasn't up to normal standard

my food was stolen I ordered it at 15:43 then I had a message saying it delivered when it wasn't not 👎

All hot and a lot less legs this time

delverd wrong items wasn't drivers fault he was fast but they had packed wrong meals ended up stuff I don't like

fast and efficient couldn't be happier

Taste absolutely different than eat in wait more than one hour

Had to wait 2 hours for lukewarm food

The gravy pot was open and it went over the whole meal and ruined it. I would send photos but there seems to be no way of doing so.

chicken strips missing from the meal...everytime we order something is missing

Chicken was a little dry tonight not as enjoyable as it has been before

missing fries and drinks. very disappointed

the food not cooked skin was dripping with oil not crisoy fries not cooked they were floppy not crispythe only good thing the food was hot we have always enjoyed the KFC taste did not enjoy this time a lot went into the bin

Not all ordered items delivered

Order not delivered at all.driver went to complete wrong area and still marked my order as delivered.just eat either told him to do so or gave him my pin for delivery. Called KFC and they did nothing,no contact with or from just eat,no contact number

I did not get what I ordered. I ordered 2 hot wings with my zinger burger but was sent a leg instead.

paid for 1.5l bottle never received it

Late delivery and hour's wait.. wrong address given to rider, was not checked before ordering sent out. Rider phoned to ask where the property was! Couldn't speak English or understand me. Food eventually turned up freezing cold Unsatisfactory

The delivery driver called me saying I put in the wrong address when I hadn’t he tried to charge me a fiver in cash saying it’s for the wrong address he hung up when I called we walked onto the main road and he said he was coming he’s been sat there the whole time and we watched him wait 20mins and drive up the right road when we got out food it was cold

Driver was very friendly and polite

Sent different items than I ordered

My order wasnt deliverd at all i gave a tip and clearlt the driver thought it wasnt enough so just took my order and pretended he delived it

I like this chicken if you get a good piece some pieces are hard to work out where on the chicken it's come from a bit like a dislocated shoulder but on the whole it's finger licken good

Very hot food, still too many legs. 10pc bucket 6 legs

I order all the time from just eat, yesterday I got a McDonald's from you. You have my address . Why did I have to track the driver down and he tells me he didn't have my address. Now my food is cold. Rubbish

delivery man lovely, food awesome!

Cold yet again I’m not paying 27 pound for cold food waiting over an hr and I wanted dinner not cold supper the only thing hot was the tango ,

A lot of what we ordered wasn’t delivered. We were missing 2 chicken popcorn, coleslaw and beans.

The food sadly wasn’t hot on the cold side i had to reheat in my air fryer

1.5 liter of Pepsi Max was missing from my order tried to ring the KFC London Road Brighton branch but no answer just keeps ringing no answer

Did not our food no driver what so ever

Very good service here but Staff appear to be cold in t shirts don’t head office provide KFC fleece jumpers? It’s 1 degrees

Completely wrong order and no answer from the restaurant to sort it out

They haven't sent half of my order, now I have to place another order and pay delivery fee again.......

Food was freezing cold! ALL of it! Driver parked at top of road when there was plenty of space right outside too. Even the gravy was lukewarm! Do you even bother reading your feedback cos NOTHING changes. You don’t listen to your customers!

Yet again, order not delivered.

I don't know what KFC have done to their recipe but the chicken tastes so salty now it's very hard to eat, fries are lovely and thr fillet burger is nice but the mini fillets are so so salty

I will never order again everything was cold

I received the wrong order and it was cold

driver couldnt find location and didn't speak English food was vile and cold

Very tasty and delivered on time

Food was hot and tasty and delivered on time

items missing yet again..3rd or 4th time from kfc,its OK them saying they might give you a refund on missing items but I want my food hence me ordering it in the first place..absolute joke

Always forget something with the order or something always wrong!

You need to stop sending food out in only bags when its cold weather like this! It needs to be in a box to help retain the heat especially when its going on the back of a bike. We pay enough for this service already so a box isnt asking for too much!

The chicken is too small and it was very oily

Great stuff, driver was lovely, please add a tip button to this menu

Delivery went from 30 mins and ended up being an hour and a half!!

I ordered off domino’s waited and hour and the it got cancelled. Ordered a kfc, waited and hour and they delivered it to someone els. If I don’t get a refund and compensation I will NEVER use this serves again and will tell everyone I know to steer clear of just eat. TERRIBLE SERVES

Ordered food when delivered 3 pieces of chicken were missing tried to contact just eat no success so contacted kfc London road direct customer service was poor not interested that I never received main part of my order told me to visit shop in the next month to collect my order , said if I wanted another order then I have to pay for it again . Definitely will not be ordering from them again

Received partially the wrong order, received hot wings instead of popcorn chicken. However food was hot and fast delivery

item was missing and trying to get refund is not possible so they are stealing from me

Very poor order quality. They always missed something in my order.

Absolutely awful!! ALL food was freezing cold! I watched the driver go all the way to Hove when im literally up the road from KFC! My food was on the bike for over half an hour. I rang KFC who was useless and no help whatsoever! FUMING!!

Excellent as always and hot - just wish you could chose not to have chips with your meal - Chips are the only thing that lets them down as they are always soggy and limp - need to be nice and light and crispy like Macdonalds

Rude staff and bad communication

Had to wait nearly 2hrs for my food to be delivered and when it turned up it was cold. Completely unacceptable to wait 2hrs!! I wanted to cancel my order, but there was no option to do that whilst the order was live. Absolute joke of a service and I’ll never be using just eat again!

Over 3 hours late. Two orders later we get food. Awful service! Won’t be ordering again

Didn’t receive any food! After waiting nearly 2 hours ten days delivered but no food!!

it was lovely especially to have it early

The female staff are fine. I however had the displeasure of having to deal with the male staff a group of Asian guys. My gods yeahh laugh at your customers be rude etc so nice such a great reason to come back. Not my fault you're working here nor am I here for you to laugh at. Now I will say I haven't been back here in person in probably well over a year so these guys could be gone. But having read the reviews and having ordered from them today and receiving rancid coleslaw and missing chips clearly nothing has changed. Then again its KFC its been terrible for what 7 years now?

It is with a heavy heart that I will not be ordering my love for KFC here again, the chicken was poor quality and the chicken was reheated. It was a terrible disappointment.