The best restaurants serving American food in England

The drink is warm and they dont have ice, in this weather, they dont have icccceeeee.. it doesnt taste good..

Always there coffee machines is broken .poor management.

Excellent service from Rey. Truly helpful and personable!

The mains came out nicely, fairly-fast and the cocktails were good value and tasty. However, we found the dessert menu a bit confusing, we ordered a brownie which was actually a sundae with bits of brownie in it. We both made this error and it really wasn't clear enough that it was actually a sundae that actually comes out. The waitress was a bit rude about it. They didn't offer us anything else and we were stuck with these sundaes that we really didn't want. My advise is to read the menu extra carefully and watch out for waitresses with attitude.

Love the cheesemelt meals beef £4.99

Cheap and cheerful, lovely views from the beer terrace, great selection of beers including guest ales and mainstays. Nice staff

Entré con mi compañero y pedí entrantes y principales, así como bebidas , el personal era increíble y la comida era excepcional , la pasta abbaritta y la hamburguesa de tocino estaban cocinados perfectamente , aunque estaba un poco ocupado para el mediodía del jueves el personal lo manejó a la perfección, sin duda volveremos .

great place, staff amazing, always welcomed nicely, food is good, nice variety of choices, and always bring it nice and quickly

Not bad, but not good either. The atmosphere is non existent. Kids screaming and running around in the hotel entrance area. No steak knife given for a steak meal, no background music. What this place needs it’s some doors between the restaurant and hotel, and some live music, piano or even just some louder speakers. The steak was ok. But if I’m really honest mostly tasteless. I hate to leave a mediocre review but this just isn’t worth the £50p/head spread.

I am writing to raise a complaint about the service I received during my visit on Thursday, 15th May 2025 at around 2:00 PM as I couldn't find an email to write to. I came for lunch with two friends as we often do and unfortunately, our experience was spoiled by the unacceptable attitude of a staff member. We each ordered soup, something we always look forward to, especially when served with your usual accompaniments of toasted seeds, chilli, fresh bread, and butter. However, the woman serving us was rude and unhelpful from the start. When the first soup was ready, she simply held it just past the counter on her side without making any attempt to pass it over properly. I had to struggle to reach it myself, and instead of helping, she looked at me and commented, “Well, my arms are short,” which was completely unnecessary and quite rude. Later, I asked for some toasted seeds, as the bowl was empty. She said, “Help yourself.” I explained that the bowl was empty, as she could see it herself, and she replied, “Yes, then it's finished,” without any effort to assist. I asked if she could bring some more from the kitchen, and after making a face, she went out the back and returned less than a minute later saying it would take 20 minutes for more seeds as they had to be toasted. Again, there was no apology or effort to offer an alternative, just a dismissive attitude as if I was being unreasonable for even asking. This entire interaction felt dismissive and unnecessarily unpleasant. We visit regularly usually once a week and have always appreciated the warm atmosphere and quality service. This staff member’s attitude was completely out of line with the standards we’ve come to expect. When I asked for her name, she refused to provide it, but I trust that management can identify who was working at that time. I sincerely hope this is followed up and addressed, as this person’s attitude reflects poorly on your otherwise lovely establishment. I would appreciate a response confirming that this complaint is being taken seriously. Kind regards, Svjetlana

Danny has been a fantastic host this evening! Catering to every need of our party of 5 including a Gluten Free customer and a toddler. Service with a smile and really going the extra mile!

After a fun filled day of family activities, my daughter begged to go to one of her favourite restaurant chains and, since we thought you can’t go wrong at Frankie & Bennies, we decided to visit. How wrong we were. Drinks were brought reasonably quick and, despite being just soft drinks, were the highlight of our visit as they were the only thing that would turn our correct! When ordering our food, my sister was informed her first option was unavailable due to there being no halloumi and, after choosing an alternative, told she’d be unable to have sweet potato fries due to them being out of stock too. No big issue though as original fries were fine. So, we sat back and waited for our food. Twenty minutes later and a new server appeared to explain that there were no fries in stock… yes, no fries. Miraculously, they could give us sweet potato fries which were in stock - the original server having simply mistaken “low stock” for no stock. Sadly, only my sister eats them so we decided to pay for the drinks and leave. The new server then went to speak to the manager and returned to ensure us that we could have the food for free as we’d already waited some time and they did not want us to leave hungry. In the end, we got our main items served with these fried dough o’s you’d probably expect to see on a child’s plate. I won’t lie, they were rather bland but edible enough to eat and subdue our hunger. We ended up getting our drinks free too due to the massive disaster that was unfolding before us as other staff were sitting more customers and not informing them of the items out of stock - our original server humbly avoiding all her original tables and serving the new tables - we overheard her again offer fries so I pity the rest of the evening for the staff. The only positive we have from the night was our new server who was an absolute gem to us and to everyone else. She was the one apologising to everyone and trying to find solutions, she was the one apprehending the chefs for not updating servers on the stock updates, she was the one who ran to new customers who had sat down to inform them of the stock issues before letting them make an order they couldn’t complete. I wish I had gotten her name as she deserves a lot of praise as she was the only server doing the hard work but alas, I did not. All I can say was she had dark hair and an accent and seemed to take pride about her job in which she has clearly a lot of experience! Sadly though, this experience makes me want to avoid not only this particular Frankie & Benny’s, but the brand itself in the future.

Ordered a takeaway through JustEat, who conveniently won't let me leave a review. Food was stone cold, ordered chicken with 2 carbonaras, neither had any, and one even lacked the bacon! Complete lack of care when contacting the restaurant, pretty much told it wasn't their problem. Do NOT waste your money

15 years ago I would've travelled far and wide to enjoy 1 of their salt beef on black rye sandwiches. Today is a far cry from those glory years. Gone is the focus on quality and delicious food. Welcome the age of cost cutting. Over the last so many years they have slowly but surely started cutting corners wherever they can. First it was the discontinuation of bread choices. Now it's a simple white or brown and a noticeable reduction in the size of the slices. But worst of all, going from a sandwich loaded with salt beef and a whole pickle on the side to what I had today, what can only be described as a sad excuse for a sandwich. A pitiful amount of salt beef and a few slithers of pickle. In fact, the layer of mustard spread onto the bread was thicker than the meat filling. It was completely inedible, and I had to throw half of it out. All that for £10. What a joke. Avoid at all cost!! This place used to be great but they are now nothing more than a rip off. Go to Pret, go to Waitrose, go absolutely anywhere and you will get better value for money and tastier sandwich.

The food is a lot better than it used to be, service (when not using the app) is poor takes ages to get a pint, atmosphere is pretty good, always busy although sometimes can't get a table, jovial & never any trouble. Tables Outside, so nice in summer ☀️