The best restaurants serving American food in England

Not bad, but not good either. The atmosphere is non existent. Kids screaming and running around in the hotel entrance area. No steak knife given for a steak meal, no background music. What this place needs it’s some doors between the restaurant and hotel, and some live music, piano or even just some louder speakers. The steak was ok. But if I’m really honest mostly tasteless. I hate to leave a mediocre review but this just isn’t worth the £50p/head spread.

After having amazing shake shacks in the states I had high hopes but this was utterly disappointing. The burger was mushy, the cheese was weird. The only good thing was the milkshake. £47 for 2 x burgers, 2 x fries, 2 x shakes. Would have rather saved my money.

Danny has been a fantastic host this evening! Catering to every need of our party of 5 including a Gluten Free customer and a toddler. Service with a smile and really going the extra mile!

My friend and I had lunch here, my bagel was hard abd tasteless. My friend had to wait 30 minutes for a cappuccino. She went to check on her coffee after we ate and nobody knew about itso she had to go back to the counter 3 times! before she got her cappuccino. Come on, this is basic!

15 years ago I would've travelled far and wide to enjoy 1 of their salt beef on black rye sandwiches. Today is a far cry from those glory years. Gone is the focus on quality and delicious food. Welcome the age of cost cutting. Over the last so many years they have slowly but surely started cutting corners wherever they can. First it was the discontinuation of bread choices. Now it's a simple white or brown and a noticeable reduction in the size of the slices. But worst of all, going from a sandwich loaded with salt beef and a whole pickle on the side to what I had today, what can only be described as a sad excuse for a sandwich. A pitiful amount of salt beef and a few slithers of pickle. In fact, the layer of mustard spread onto the bread was thicker than the meat filling. It was completely inedible, and I had to throw half of it out. All that for £10. What a joke. Avoid at all cost!! This place used to be great but they are now nothing more than a rip off. Go to Pret, go to Waitrose, go absolutely anywhere and you will get better value for money and tastier sandwich.

Very nice service. Ritish and vaerm where very polite towards me and my friend.

Never disappoint best pizza and friendly staff

Dreadful! Walked in and ordered a pizza and some chicken, 45 minutes waiting later and decided enough was enough, asked for a refund only to be told they can't and we have to do that via the website, joke of a place that seems to be run by a level of ineptitude money can't buy!

Absolutely fantastic Sunday dinner probally best one we have had out ever everything had such food flavours well seasoned amd beef was cooked beautiful so soft

We regularly stop here for lunch when in town and my kids love it! Great sandwich options and lovely cakes! The service is always fast and the food always good. We are regulars here

Best food fast delivery I really enjoy I Will order again

Food was nothing special .Not much meat mostly rice and noodles. Nothing like what is advertised on menu. To top things off got a £60 parking ticket after paying a £97.00 for a party of 5.

Wanted to order an couldn't check out as the store was closed even though it was only 9.30 Haven't ordered from them for ages an wont be bothering again

This was our second and last time going to Chicktopia. The first time was just after they opened and there were some service issues, but the food was good and so I forgave the teething problems. I regret my forgiveness. Today we ordered from the machines, which were clearly malfunctioning, but with no explanation we ploughed on. The only person serving (remember this was a busy Saturday lunchtime!) was young and certainly not well-trained in dealing with the public. When the machines failed to register our order (and everyone else ordering at the same time) he resorted to taking a photo of the order and taking that through to the kitchen. All this without a word to us, let alone an apology. We waited over 20 minutes for the food, with more and more people gathering behind us. In all this time no staff offered any welcome to people arriving or apologies to those waiting. When I asked the 'manager' what was going on and asked him to explain things to us he just said 'it's all fine now'. I understand a computer malfunction, I do not understand the lack of communication. I had plenty of time to write an email of complaint to the company as none of the staff were talking to me. When we finally got the order it was missing the sandwich. I felt so frustrated. When I went back to query it I had to wait another 15 minutes. Again no apology, no explanation. Since coming home and reading the previous reviews I have realised we didn't receive our sides (Texas toast and Louisiana biscuit). It's such a pity - the food is decent, but the staff are so poorly trained. There is no way I could recommend it, or return myself.

Pizza came cold and all smashed