Franky and Bennys in Fareham

My boyfriend and I were meeting some friends for lunch, we opted for Whiteley because it was halfway driving time for us. I have been to a couple of Frankie & Bennys before, one in Gunwharf and one in Newquay and picked here because they generally do good food. It also was a change from the usual chains. I booked a table in advance online for the 4 of us, we were all looking forward to it. It wasn't very busy and there was plenty of staff however service was very slow and frankly they didn't seem bothered by our custom. My boyfriend and friend ordered the combo for the starter, barely anything on the plate to show it was a starter, let alone a combo and it was an expensive combo. Twice we asked for the blue cheese dip to come with the starter and we had to ask again when the starters came. Our server disappeared on a break and then left to go home but didn't hand over to any of the other staff so it was really tricky to get anyone's attention, even at paying time. Food disappointedly was average, had to ask for Parmesan even though all four of us having pasta dishes, my Spaghetti Bolognaise lacked real depth, the lasagne looked appealing but an odd taste. We were going to have pudding, I was looking forward to it but no staff paying notice,no one asked if we wanted pudding and we waited so long, we just didn't bother with pudding and i had to go up and tell them we wanted to pay up because again no one came over. We wandered round the shops afterwards, such a shame about lunch, shame I didn't read the other reviews before booking and maybe the usual places are best sticking too.

Terrible, party of 11, food came out cold, then reheated in the microwave, (note to restaurant, you can’t microwave chips), one meal forgotten about, at least they did take it off the bill. Waiter tried but really seemed unable to cope.

Wouldn’t seat us with 10 people in the restaurant because of too many online orders. Don’t waste your time if that’s how they value people who actually want to eat out

Not eaten in a frankie and bennys for a while so as part of our day out and after hours of shopping went in for some food. I had the frankie feaster. Chicken wings were well overcooked, well cremated would describe them.Steak skewer not nice at all. Chicken goujons hard and dry. Basically all the food, including fries overcooked. My mum had salmon, but it was beyond dry, burnt and had no flavour. My son had ribs which tbf were fine but not his fries. Milkshake was lovely. Staff very friendly and did offer to redo my food....but you can't get it right first time when quiet. I didn't see any point waiting. They did give a discount of £12 on the bill. Overall, I wish I had just eaten at home or grabbed a burger king or went to the harvester. Wont be using frankie and bennys again, unfortunately.

I've been here for weekday lunch on my own a few times now, and I must say I love it. The team always makes me feel welcome. Dining alone can feel a bit awkward sometimes, but not here. They've always found me a nice little booth seat where it doesn't look odd to sit on your own. The food is good - classic American-inspired fare with several vegetarian options. I had a halloumi wrap with avocado and sriracha, and some sweet potato fries. All was good and arrived without delay. Nice atmosphere, and the staff are very attentive (my receipt said Samantha so I think she was the lady who looked after me - super lovely and helpful). Will visit again for a solo lunch date!

Showed to a wet seat. Ordered a chicken burger and dirty dog. Chicken burger had stone cold chicken nuggets in it and the dirty dog was average but could have made it for myself for a quid, very basic and small. Used to be good...

Very good, very quick and safe service (thank you, Jenny!) The chicken burger was decent, and my gluten-free pizza was excellent. We will be back.

Great service by our waitress lovely food and served without any delay Very reasonably priced We ate off the lunch menu which had a great choice.

We went to Frankies and Bennys this (06/06/21) for a breakfast treat withy partner. On initially entering the restaurant we were greeted with a warm friendly welcome. A coffee order was place and arrived at our table in minutes. We both went on to order...

We went for a family meal, sadly their delivery hadn’t arrived but luckily this didn’t impact our order. Service was good, I think it was fairly busy, the best thing we ordered were the buffalo Mac and cheese bites - these were really good and...

Myself and my family ordered a takeaway for collection twice in the last couple of weeks because we loved it. Food was ready for collection on time, piping hot, and cooked perfectly. We ordered the Viva la Vegan burger, the classic chicken burger, and a...

Ordered take away and for the second time in a row they forget to add the fries. This time I rang them and spoke to a particularly unpleasant person who seemed to think that I was somehow stupid for expecting either a refund or for...

Waitress was lovely and service was excellent. Would be a 5 but as soon as we walked through the door to join the queue the “Manager” (by the looks of it) snapped at us and told us to wait. Also she wasn’t wearing a mask...

We decided to do takeaway via click and collect to celebrate our son's school report and really wish we hadn't bothered. We drove 7.5 miles to get the food and when we arrived 2 out of the 3 burgers we ordered were completely burnt. We...

Fantastic service, Eve the waitress was quick and efficient and very polite. The food was lovely and very hot.

Came for dinner with my other half as we both have never been here before. Unfortunately, we both were disappointed. It has been a while since I had such basic and tasteless meal. Staff was friendly and lovely, so not a single bad word we...

We booked 2 adults and 1 child today and I was very happy with service, quick and hot food, tasty and nice portions also value for money with the main and coke for 6.99. Sometimes I feel the service and wait times at your restaurant...

Me, my girlfriend and our 20 month old toddler came for lunch last week. My girlfriend had lasagne, I had a cheeseburger and fries, with chicken strips on the side, and our son had a kid’s chicken nugget meal. All the food was pretty good....

We came here on the last day of Eat Out to Help Out - and it was also my husband's birthday (which we didn't mention to staff). I have to say, had we paid full price for the meal I would have been very unhappy....

We went here with our two little girl. The restaurant was very clean, with a one way system in place. The waitress was lovely and the food came promptly. The food wasn’t amazing though. For instance the burger I had was quite dry.

We went to Frankie and Benny’s Whiteley shopping centre and food was lovely and the waitress Sammy was excellent, friendly and happy. She was very professional and made sure we were happy and comfortable

We had a great time here. It was really well set up and made us all feel confident during Covid. Sammy our waitress was amazing so helpful and nothing was any trouble. Great time a well done we will definitely be coming back soon

Mixed feelings about this place over the years but went for lunch as it reopened this week. Had a really lovely meal - burgers, ribs, deli sandwich. Excellent service (even though it was very busy) and compliant with Covid regs. Highly recommend!

I wasn’t going to do this, but after a few days it’s still playing in my head so Here it is. Me and my partner came in for a breakfast a few days ago, it was fairly busy for a Saturday mid morning. We were...

First thing I must say is the staff were attentive, polite and helpful. The restaurant was clean and looked inviting. It was the food that let them down. It was not very hot nor very tasty, the garlic bread was a biscuit and very chewy...

Came in for dinner last night, there was 4 of us. We ordered starters and mains, starters came out promptly, but it took a while for our plates to be cleared after we finished. After our starters were taken away, there was quite a wait...

We visited this branch for my birthday with a rather large family group and I can't fault it, the service was great and the food even better. Everything came out on time and the staff were friendly as well as super helpful. Definitely worth the...

For four of us the bill would have been over £100, with Meercat 2 for 1 it was £74. At £74 for four of us it was expensive due to the main course burgers for three of us, the cheese burger felt small and was...

My mum and I regularly visit here for breakfast during the week and we have always been served by Sammy. She is so lovely and provides amazing customer service. She’s very chatty to talk to and very efficient with her job! Always the best experience...

We regularly go for breakfast and Sammy always looks after us, she is very friendly, helpful and a credit to the restaurant, the food is always fresh and first class. great place to go.

We go here all the time for breakfast and sammy knows us well! She keeps bringing over tea refills and really looks after us she is very friendly and the best member of staff we never feel rushed out great place

Ultimate mix grill at Whiteley, the staff are always great as is the atmosphere, a well run restaurant! I was so impressed with the constant great visits and food 18/02/2020 at 7pm I bought the chef team a six pack of beers, well done a...

Big disappointment with Frankie and Benny's food really bland and so dry. Waitress very uninterested and literally through the food at us.. thank goodness for the great company I had. Same as the atmosphere is good but so much training needed with staff and cooking...

I ordered the chicken BLT which was so hard on the outside that I struggled to cut the chicken with a serrated knife, let alone bite through the chicken breast. The inside was dry. There was no bacon. The salad was a tasteless mayo covered...

We come to Frankie and Benny for a good breakfast and great service. Unfortunately this visit lacked both. We were greeted fine and given a table and drinks sorted quite quickly. We ordered breakfast. Not a huge order just eggs Benedict my hubby. Side order...

Family outing of 7 was spoiled when the burgers my husband and I ordered proved inedible. Burned on the outside, dry, tasteless and so tough neither of us could chew our way through them. We were there to use up vouchers and this proved a...

We were welcomed by Sammy who was fantastic super smiley and very helpful with my allergies. Food was amazing too.

Went to Frankie & Bennys Whiteley for a family lunch , the food was better than expected. The whole experience was made far more enjoyable because of the awesome hostess Sammy , the Xmas menu was fantastic the bacon & Brie burger was amazing ....

Used to enjoy F&B's but lately the food is expensive for what you get and nothing special for the high price. The portions have definitely reduced and the wait time is much longer. I have been a few times to give them the benefit of...

Had a really lovely vegan meal today. Our fantastic waitress, Sammy, couldn't have been more friendly or helpful as I had lots of questions being a vegan newbie. Will definitely be coming again, especially for the apple crumble!

Took my 2 chikdren, niece and nephew and mum and dad for a festive catch up. Kids love the food here so it was their restaurant of choice but we all really enjoyed our meals and my chicken wrap was delicious but the true star...

We booked a table for 6.30 fir 5 , arrived T 6.30 and told table was occupied so put in main gangway. 10 mins before waitress asked drinks order, apologised as she was preparing a table for 20. Drinks arrived and she advised us Not...

Ate here New Years Eve. Waited for a long time for our food - steak and fish and chips to arrive. Noted people arriving a long time after us got their food before us. My steak and fries came without the onion rings. Disappointing.

Went as a family group for breakfast. Service was excellent but food was hit and miss. Breakfast baps were great but the pancakes were clearly microwaved - limp and sweaty rather than crisp. What a shame. We keep trying this place as we live locally...

Excellent service by Olly, very good atmosphere and very tasty everything we ordered! He ghly recommended.

Myself and my hubby stopped for lunch whilst xmas shopping. Our waitress was lovely really friendly and smiley and she recommended the Christmas burger which didn’t disappoint and the toblerone cheesecake was amazing and highly recommended. The waitress was very attentive and we didn’t have...

We went for breakfast. We ordered tea and a strawberry & banana smoothie. The drinks were slow to come and when they did the tea consisted of a cup of nearly hot water with a tea bag on the side, so the tea tasted awful...

Booked for 6.30. Arrived 6.30 table occupied so shown to another 8 mins and server arrived to take our dinks order. She then spent 10 mins arranging table for 20. Our drinks arrived. After 15 mins our server took our order advising not to order...

My family and I chose Frankie's festive set menu for lunch. Great selection and reasonably priced. The Food was fresh and hot, great atmosphere as the staff are dressed in festive clothing and generous portions from the kids menu (including small eaters). The sprinkling of...

I arrived to Frankie and Benny’s to be greeted by the host who was polite, friendly and knowledgable. Within seconds she had offered us drinks and menu’s. Our server promptly got us our drinks and proceeded to take our food order. He had a great...

Two of us called into Frankie in Whitely today lunchtime. Never again, we both chose the BBQ steak wrap, very bed choice. The “steak” I wrapped in tissues to bring home for my daughters dog. A large Alsatian and think he will appreciate a good...

My partner and I visited at around 8.30pm on a Tuesday evening after the Cinema. We were greeted immediately with a smile and a small joke about the cold weather as it was freezing so were sat next to the kitchen area (this was a...

On the 30th October we popped into Whitely for something eat and Frankie & Benny's was extremely busy as it was half term, there were only a few tables left. There were lots of Families and it was clear that the pressure was on for...

I never normally complain and never do i’m the tests but felt I had to this time. We came into the branch with hope and desire and we left speechless. Everything was luke warm and you wouldn’t serve it to the foxes. Waffle was cold...

Popped in for some food after firework night and the service inhere was amazing, our waitress sophie dealt really efficiently with a big influx of customers and then professionally went on to deal with problems to do with their machines and whiteley wifi (which is...

Was an unplanned trip to Frankie & Bennysvon Thursday 31st October, the wait was Phill and he was amazing, very quick and efficient overall great food,great service thanks Phil

We were served by Sophie who gave us great bubbly service always with a smile. Food was quick and delicious. Thanks a lot!

Went here on Sunday for breakfast and the young lady who served us was wonderful. Very polite, did her best to help us and was extremely helpful and patient. The food was stunning and the breakfast pizza is a game changer. All round impressed and...

And a special shout to to our server Sammy who was absolutely delightful! We've always been well treated whenever we come here and being asked last minute to go from a table of 6 to a table of 17 isn't the easiest thing to pull...

Attempted to eat here today with my family. We waited over half an hour for the kids starters which was garlic bread and tomato soup.. half an hour?! After nearly an hour our main dishes where brought out.. after having to ask how long it...

Sammy was absolutely amazing great service. Friendly and bubbly would love to come back and have her serve me again. Best service ever!

Amazing food and amazing service. Sammy was really lovely and provided us with excellent service. We will definitely be coming back more often!

We visited for breakfast, it was excellent and very reasonably priced. The staff were friendly and very attentive.

Accident of staff spilling pint of beer over the table and us. Husband had to go home and change as well as bring clean clothes for our granddaughter. Poor person responsible was very apologetic the manager totally ignored what had happened and us. End of...

We came here for our daughters birthday and had a really nice meal. Sammy was our waitress and she was so lovely and bubbly. Really made the occasion. Thank you

We booked a table for 6 (3 mummy’s and 3 toddlers) for brunch this morning.we ordered 3 children’s pancakes and 3 full English and were not disappointed! Lovely understanding staff; quick service and accommodating a change of mind for one toddlers pancakes! Then our cake...

Lovely meal and excellent service from Sammy tonight; nothing was too much trouble for her tonight even with a busy section. Probably the best service we’ve ever had. Thank you for making it a lovely evening x

My daughter wanted to share her brilliant visit to Frankie and Benny’s yesterday. She had (and I quote) “the best burger I’ve had in my entire life!!” She was so happy I got a stream of excited texts. Going out for a meal is always...

Okay, staff took our Granddaughter’s meal whilst she was visiting the loo, very quick and there it was, gone. No gravy with her meal so not her favourite place anymore.

We decided to visit on a Sunday afternoon. We purposely went after the lunchtime rush knowing that we had a small child and that can make things difficult in getting a table etc. On arrival we clearly stated that we needed a table that we...

We went for lunch today at Frank and Bennys Whitely Fareham I had the Macorni Cheese and my husband had pasta with scrimp it was delicious the food was cooked to perfection The staff were really good drinks arrived very quickly we only had Diet...

After our meal tonight we have left feeling so happy thanks to Sammy! It was a member of my family’s birthday meal this evening and the birthday girl could not stop smiling - she struggles with nerves sometimes and Sammy made her feel completely comfortable...

We have started coming here every weekend for breakfast. Husband has the big one and he says it’s the best big breakfast around the area. Good for families and all great value for money. Staff are really pleasant. Particularly Olly who we could tell was...

Visited for my daughters birthday meal this week, there was 9 of us. The service from a lady called 'Sammy' was second to none, she was so helpful and friendly! Nothing was too much trouble and always service with a smile. The food was lovely...

We came as a group of 10 from work and had a wonderful evening here. We thought it maybe quiet in the week but the place was busy and buzzing and had a great atmosphere. We were served by the lovely Sammy who was so...

Looked forward to visiting F&B today because I really fancied a classic chicken burger as I had about a year ago. Sad to say I didn't enjoy the experience. F&B have since reduced plate sizes and when my Classic chicken burger and chips was served,...

We are from Canada, visiting family and they took us to this restaurant. Racheal was a great waitress who got stuck with us and all our requests. She was very accommodating and very sweet! Felt like we were regulars and right at home even though...

I'm not a fan of the food at these restaurants but with grandchildren with special dietary requirements Franky and Benny's offer a good menu with informed staff. Gluten free menus are still few and far between but here you are well catered for. Today as...

Arrived at just after 2pm so lunch rush was calming down. Greeted and seated, took drinks order and made quickly, before ordering large vegan pizza to share with cheede fries and onion rings. All came out hot and really tasty. Followed by Banoffee Waffle pudding...

We visited the restaurant tonight and were so impressed with the care the staff showed our severely allergic boy. He really enjoyed his food with no stress and ours was delicious too. Great food, great care - fun night all round, thanks to our waitress...

Stopped for a quick lunch here today. Tasty, if somewhat greasy burger. Well cooked. Pleasant, quick service.

I visited today with my wife and son to celebrate our wedding anniversary. Food was very slow. 2 members of staff had an argument in the restaurant. Starter meat feast sharer was ok. Took another 30 minutes for mains to arrive when starter cleared away....

The pizza has improved since our last visit to a f&b. As always a bit noisey. They really should put something soft in the walls to reduce the noise. We did ask for alcohol free beer but got 5% not good when I'm driving.

We decided to treat ourselves to lunch instead of a meal in the evening. Wasn't disappointed. Same good service and food.

Jennie was so brilliant at bringing my tea! Thank you for this service, really enjoyed it. Customer service was smiley and food came out quickly.

Turned up today for my nieces birthday party with her friends and the staff were helpful and friendly from the minute I walked in the door with a broken birthday cake. We were served by Georgia and Olly and they were amazing and all staff...

After waiting 40 minutes for lunch for two, the food arrived cold. My husband sent back his cold burger, I put up with my cold sweet potato fries and ate them. His burger was replaced but was dry and over cooked. The plates were left...

We visited Whiteley looking for a good place for a leisurely Saturday breakfast and decided on Frankie and Benny’s. My husband and I both ordered Cappuccinos and full English breakfast, good runny fried eggs and the bacon was delicious! We added in an order of...

We were informed by a waitress that the people working in the kitchen are not chefs and are not trained. We waited a long time and the food all came out wrong and not good quality. Waitress was apologetic and we saw the funny side...

Literally just pulled up here to a half empty restaurant - 5 adults and 2 children. To be told it’s a half hour wait, which we weren’t too concerned about, until I asked why we couldn’t have one of the BIG booths that family’s of...

Good service and good food, except that the prawn dish was not available - they had sold out. Good value on the Meerkat offer. My last visit was a disaster, but this was much-improved. I note from recent reviews that it can be a bit...

Attended for a special birthday that started really well. Starters were good however the mains were lukewarm to cold in places. Items were on cold plates, a real no no in the catering trade. Waitress did her best although the restaurant was very busy. On...

Visited this restaurant for a meal prior to going into the cinema a bit of a mistake the menu looked good as did the pictures advertising the food. The staff were fine as was the decor, orders were taken quickly when the food arrived it...

My partner and I visited on Tuesday 2nd July evening at around 7.30pm. Our waitress for the evening was a lovely short blonde lady (We didn't catch her name unfortunately). We felt very comfortable and that we were in good hands- credit to her. Orders...

So sat down at 11.00 and awaited your ordered drinks, had to ask for them due to missing your order, we ordered omelette, breakfast, and new breakfast pizza the omelette and breakfast was well cooked and tasty as for the pizza I have a mixed...

Made an unplanned visit to this restaurant and we couldn't have asked for more.... the food was great hot and tasty, and our waitress Sammy was very attentive, smiley and friendly ... we felt really looked after. Will definitely return. Try the Italian Hot pizza...

Took advantage of another Groupon offer! They are very good value. Chose the New York Pizza - great value and at 15" it is huge! Enough for my tea later (with the aid of a pizza box!) Cannot fault the deal at all! Well worth...

We visited this Saturday to celebrate my sons birthday. We began with a warm welcome from the duty manager who from the beginning (in a friendly and cheeky manner) ensured our group of excited 7 year olds knew they had to listen to me and...

After a long tough day I ended up at this restaurant and I'm so pleased I did. My daughter has sensory issues and is very particular about how her food is served but the staff couldn't do enough to make sure we were comfortable and...

Great meals , staff and atmosphere. Used the taste card , so two meals for one. Please pass our thanks on to the awesome Whiteley team.