Brew House in Barnet

I love this cafe all staff is smiling and helpful I ate cranberries cake, tea and salad it was amazing I will come again

The venue and surroundings are very nice, however the food is poor quality and unappetising. Cakes and cold food are laid out without cover and people cough and talk over it which is very unhygienic , didn’t they learn from Covid? The view of the bins and the way tables are cleared outside is also off putting.

Over the last three or four Sundays the service at the cafe has been appalling. Frequent long waits for drinks and chaotic conditions. Today I waited twenty minutes for a tepid hot chocolate and over cooked sausages. What has happened? The cafe was always very well run and no excessive waiting for lukewarm drinks

Great vegan options here today, and glad to have a warm cafe to sit in on a cold autumn day. Service was good, although a little slow. The atmosphere was ok, although could be a bit more cosy.

There was a very long and slow queue, which I joined and waited a very long time . When I finally got to the serving station to order the meals on the menus I was told that they were no longer serving hot meals which meant my partner and I waited in vain. There was no clear indication of serving times . My partner and I were really hungry having walked up the heath especially. We had to desert our visit to Kenwood House to go find some food. Very disappointed and annoyed.

visited on sunday jess was on till and she was absolutely lovely serving me a cappuccino!! i will be back 😍😍

I had a terrible experience at The Brew House in Hampstead Heath. We waited in a queue for 40 minutes for the Sunday roast, only to be served food that was absolutely tasteless. The roast was dry, undercooked meat with bland sides, and the gravy was basically flavorless. To make matters worse, a couple of my friends felt sick afterward. The staff were painfully slow and unhelpful, adding to the frustration, and from what I remember sometime ago they were more professional. Overall, it was a dreadful experience, and I won’t be returning anytime soon.

The food is fine, certainly not spectacular and occasionally stale. The staff seem nice though, with the exception of the intense man who stares at people a lot, that's a bit uncomfortable. He wasn't in today though. It would be great if the cafe did real cups instead of paper ones. The outdoor seating area is very attractive.

Amazing gluten free options. It’s unbelievable

Very chaotic. Would not recommend for a relaxing lunch. The serving staff seem nice but are overwhelmed. Perhaps they need to employ more staff.

I was so looking forward to some refreshments here following a tour of Kenwood House but unfortunately, it was a very disappointing experience. The cheese ploughman sandwich I had was very dried out with next to no filling and it cost mega bucks. To top it all, the tea wasn’t very hot and the staff member taking my money was really miserable and rude. I shall not be returning or recommending, that’s for sure!

It was a nice experience there. Don't eat just got a can of spirit

Cakes and drinks were lovely. Unfortunately a male member of staff made my female friends feel very uncomfortable, staring at them in a suggestive way while they were dining, and smiling. Very unfortunate as this could be a nice place had it not been for this individual.

If you time it right, you can quietly enjoy tea and bread. When it's busy, the staff prompts you to take your order and almost throws drinks at you. It might ruin your mood, so visit when it's less busy and enjoy a cup of tea. ——— Rude customer service despite being busy. One or two rude staff members ruin the image of the entire store.

The food, which is obviously for a tourist area steeply priced, was good! The cake I had was fresh and the hot chocolate was of above average quality. The man on the till was quick to take orders which meant the line moved quickly. The other staff and the servers were pleasant.

I hadn't been here for a few years and it was my birthday. The hot food was dry under the heat lamps and looked really unappetising. The few focaccia sandwiches and rolls which were on open display had flies hovering over them. The scones were on display where everyone slides their trays along to the till and the salad bar looked really drab . So disappointed - and coffee in disposable cups . It has lost all the elegance you would expect from an English Heritage venue

The cafe is so well located with a lovely garden in Hampstead Heath. The food is nice too (quite expensive). Sadly the service here is shocking. The staff are so rude. Been here twice now and both times I witnessed the staff treat people badly. @kenwood house, you need to hire new staff here.

Many disappointing visits here, the food has always been below par but on my recent visit it was so poor, dried up fish and uncooked vegetables. Such a shame, such lovely surroundings, such potential so sadly missed.

Nice place for lunch and/or coffee&cake.

My first visit with a friend who had been before. They had liked the café before but remarked on the deterioration and now paper(?) cups. Rude surly staff and my tea had white bits floating suggesting the milk was going off. If all you get is a plastic cup with a teabag made from a machine then may as well just install a self service machine from the lack of service you get from staff.

Shady table, lovely meal, relaxing

The 'hot' food was far too cold. The till was not working so had to pay by cash. If I was not hungry I really would have gone elsewhere!

Only stopped for a quick bite and drink, but found a nice shaded table and had a nice relaxing time.

Perhaps unfair because we arrived bang on the lunchtime peak. That acknowledged, food was cold and service slow. Just about acceptable.

A lovely place to enjoy a cup of tea and scone if you visit Kenwood House or Hampstead Heath!

By far the worse place to eat in London. Service is terrible, racially profile customers. Food is terrible and stale . Staff have no manners.

Lovely spot to eat in as part of Kenwood House.

Great place to stop between walks..nice to sit outside on a sunny day

Eighteen minutes is too long a wait to get served a cup of tea and a piece of cake! Staff were surly but no doubt under pressure - management needs to sort this out. One queue for everything is probably not the most sensible option - better to have separate queues for tea/cake and main meals. Cakes/scones were ok but using cardboard plates/cups and wooden cutlery gives the place a cheap feel which takes away from the beautiful surroundings. Could be so much better.

Amazing place to go for cake and coffee but also hot food

The Americano coffee tasted absolutely revolting. It was a waste of £3. Yuck!! ☹👎

Lovely setting and the food is reasonably nice. But why can't we have table service like most other places in Europe. What's do great about standing in a long queue for half an hour?

The cafe's redeeming feature is its picturesque setting. However, the cooked food is overpriced and congealed under heat lamps, the cakes are dry, and the hot drinks are served in unappealing polystyrene cups. The seating area inside lacks atmosphere, furnished with cheap Formica furniture, while the outside area is more pleasant, suiting the ambiance of Kenwood House. The staff appear to be inexperienced students rather than seasoned professionals in catering. It seems the establishment's success relies solely on its location, drawing in customers despite the subpar quality it offers.

I went to Kenwood house for the first time with my partner and decided to pop in for some lunch. We had a chicken roast dinner and a slice of cake and they were both delicious. It was well worth the wait in the queue! Thank you

A beautiful environment to enjoy tea or lunch, with a wide variety of cakes. The gluten free Victoria sponge was very good (and in great demand!) It has garden seating and additional outside seating in the yard, as well as plenty of indoor seating. It is counter service rather than table service.

Such a cute spot in a hidden corner of the Heath. Good selection of drinks, yummy cakes, warm food, and children's meal. There was a big queue upon entering, but it moved quickly thanks to the batista who was making drinks at rapid speed! I can see how one or two more staff members would help the cafe run more efficiently, but that didn't take away from my experience. Good selection of seating inside and outdoors in the garden.

One of the cafes within Kenwood House complex. There was no queue and coffee was very nice. There are planety space outside to seat also dog friendly zone.

Food is amazing, the place is very nicely presented, but 80% of the staff are suuuper rude. Feels like I’m an inconvenience for being a customer! Very sad to see as a quick change / training of staff could make this place so great!

What’s wrong with this place. It used to be pleasant, elegant, classy and well run, now the atmosphere is totally gone. The food is bad: cheap looking and mediocre tasting yet priced at the top range. The refurbishment has taken away all the historic feel and replaced it with cheap Scandi look which doesn’t suit the place. So sad. Not sure who is in charge but all the decisions from service, to food and seating areas seem random and not thought with the spirit of the place and what people visiting Kenwood are looking for.

This place used to be so lovely. Now everything is served on disposable cups/plates etc. It’s totally unsustainable and terribly wasteful. Apparently this has all happened since Covid. It’s time to go back to a more authentic style but I wonder if they will ever bother now.

Paper cups and plates and disappointing food. Which is a real shame it's gone down hill. They used to have lovely food and cakes here. Please get the crockery back

The food was unremarkable and overpriced and the Mexican Chicken Salad gave me food poisoning. Absolutely never going here again, which is a shame because it’s located in a beautiful spot. But the food poisoning was not worth it.

Poor service. 30 min queue to buy 2 cold drinks on a sunny October Sunday afternoon. Pantry service next door equally poor. Kenwood, what is wrong. Similar problems here for years. The setting is great, food and drink quality good, customers are ready to pay, but get your act together. Still afraid to bring friends even for drinks. Nice Kenwood and Heath, shame about the food and beverage

Offhand monosyllabic service. Avoid, i.e. bring a picnic!

I was looking forward to a capuccino and a nice cake from the wonderful selection in front of me. Unfortunately, cake-wise, although they have gluten-free and vegan options, not one option was both so I had to go without cake. Capuccino-wise the only options were cow and oat milk. Intolerant to both, I had to go for an espresso. For such a large cafe, you’d think they’d have a better choice for allergies. The staff were obviously aware of the lack of choice so why doesn’t management change things?

I have been coming to the Brew House for many years, watched it change and alter, along with its staff over all that time. It has been pared down to a remnant of what it used to be, no longer offering hot food options, just sandwiches, pastries, drinks (and icecream in the summer) at high prices. The sandwich selection has always been comically minimal and overpriced. However, the main loss is the warmth and connection to the visitors of Kenwood. The staff are few and they are mostly quite aggressive men who are unfriendly and strange. I was nearly assaulted when entering, ordering and taking my tray to the garden, simply because I had tripped accidentally upon entering via the seating area, which they interpreted as a sign of vulnerability. One of the male staff who may be a manager as he has been there for a few recent years also once overcharged me on purpose. Very negative experience recently, although the seating area outside is still the beautiful place it used to be, a rest and refreshment for all visitors in company and community. The cafe has lost its connection, purpose and professionalism and is a sad disappointment to its history and place.

Just a lovely place inside and out and a great selection of food sandwiches wraps salad bowls & yummy cakes all reasonably priced the garden area delightful go you won't be disappointed

Jolly nice cafe with great coffee and eats, at a price! Lovely outdoor seating good in all weathers! Don’t see the point of the expense (because you pay for it) compostable cups/plates if there are no facilities for composting 🤷‍♂️

5 years previously this cafe was a go to location for nice teas with a teapot and cups, excellent cakes and sumptuous meals attended by smartly dressed, helpful staff. Now on return it may as well be a KFC for all the lack of service, poor meals and tea in cardboard takeaway cups. The cakes are the only thing still looking good but the nice atmosphere has gone and it is no longer a treat to go there. The staff tasked with maintaining the outside eating area were totally useless and more concerned with having a joke with colleagues rather than clearing the used dishes bowl which was crowded with pigeons for the whole time we were there. EH has obviously decided to cut costs but haven't imagination to realise that this former gem of an eating place was worth preserving in it's previous style. I bet it gets few return visits.

I love to have here a coffee break. Lovely sandwiches, great cream tea. Garden is amazing! I wish to come back soon.

Let me start off by saying the food is absolutely excellent, however £23 for food for 3 people is absolutely ludicrous and practically illegal and insulting. My child even exclaimed “£23!?” and he is only 5. Please fix these prices and I will consider coming back again.

Nice tea break after a great walk on the Heath, enjoyable afternoons to remember

솔직히 서비스는 좋음 근데 너무 비싸고 콜라 4000원임 또 너무 낡음

Lovely place with lots op option, can be quite busy, especially in the weekends.

I've been here many times but today I was a little disappointed. My sister opted for the vegetarian option and was offered two sides, I went for the fish (slightly more expensive) and was only offered one side because my sister's was the veggie option - ? Why does a veggie dish warrant two extra veggie portions but the more expensive fish dish only warrant one veggie side? I was also upset to find that the water was given out in small plastic cups when it used to be served in glass tumblers. In this day and age when we're trying to cut back on plastic why the change? And why paper cups for tea? On a plus note the garden is always lovely and it is a great place to while away an afternoon after a good walk on the heath.

If I say too much , this place will lose its special effect… So I am just saying I have been going to that place for over 20 years, it always has been a charming place in England. A place that remind you of the authentic Britain… Don't miss out!!! However , I am adding a New Review today, what used to be a wonderfull place to relax, enjoy nature has become a abandoned garden, a paradise has turned up a pigeon unattended place where seating is almost impossible because of the lack of maintenance. To the managment, I am happy to pay an extortion price for my coffee, only if you are willing to maintain your seating area... @British Heritage, please keep this place the one it used to be... it is a prime location to show your extensive hardwork across the country.. Seating on the outside terrace and here what I found...a disaster.

Thought I would try the full english breakfast after a morning walk around grounds, but watery scrambled eggs and the rest just lukewarm put on a cold plate was a first and last experience for me at that price

Used to be simple but nicely done cafe with decent coffee and reasonable prices. Has now changed into a depressing motorway canteen at egregious prices. Push button coffee machine with nasty beans, operated wrong. Packaged goods and soulless food. What used to feel like an elegant, welcoming, joyous place for the people has been lost. Or rather, destroyed. When you wish a place could at least become a Gail’s you know someone has really phoned it in. This place ought to be run by people who actually care about it, it could be truly wonderful

Lovely location, but the food is too expensive for what it is, and some staff is rude

A lovley location, but the coffee is not v good, and they wouldn't let us sit inside with our assistance dog.

Way too expensive and less choice of sandwiches and cakes than it used to have.

Arrived exactly at 16:00, 1 hr before stated closing times on English Heritage website (17:00), and 2 hrs before stated closing times on Google Maps (18:00 Sunday) - was rudely refused entry by staff. Looks like staff just randomly decides when to close and go home early. There were lots of other dissapointed customers trying to enter the cafe. Not reliable and customer friendly :(

Why is the soup never hot !!?? Even when you ask them to heat it up! The staff say that where the soup cauldron stands is a very adequate hot temperature- it is plainly not doing the job! The SOUP is still lukewarm to cold! NEVER HOT as it should be! Good also gone downhill! Except for cakes! A shame! Debra

It is disgraceful that a busy cafe such as this had no decent woman's toilet. The larger women's toilets were out of order and so women had to use the disabled toilets. There were 2 of these and one had a blocked sink with water all over the floors. This is utterly unacceptable.

A good Sunday Roast, although you may have to stand in the queue for a while. Lots of baked treats available, and kid's lunches.

Food is too expensive, used to be so nice as I remember when I was a kid and now the staff are rude unwelcoming.. eveytime I go I feel they are rude and like don’t care. Food is not good tastes like frozen food sold for much more then should be. Coffee is okay.

My parter and I love walking from Highgate to the cafe but we are falling out of it...the cafe service is a mess...There are no rules. People jumping in front of you in the queue while you are ordering food and once you paid and want to enjoy your food( which to be honest is okay but it is expensive canteen food) you have to beg for a seat. Customers consuming only a coffe on a table of 4 will look at you but not be decent enough to make space for you. All this,while you are holding your heavy tray with food. It's appalling. Get some rules and get a floor manager.

The choices of main dishes could perhaps be improved, but they do the classics well. Nice seating areas outdoor, but the pigeon situation may need solving

Helpful & friendly service. Excellent coffee, great cakes (although only 2 options were vegan friendly). Would love to see more vegan food on the menu soon - sweet & savoury. Come on team The Brew House, London wants more! 😉 Sitting is available indoors and outdoors in the lovely garden.

Great historic site for snack or lunch in the beautiful Kenwood area of Hampstead Heath. Gets busy on the weekend

Great selection of food and cakes. Everything is homemade and very fresh.

They said lunch is until 3:00 pm. I arrived at 2:59 and the lunch area was absolutely empty and clean. It is imposible that it looks so shiny at 3:00 when you offer lunch until that time. So disappointed! The staff were very rude, and they didn’t answer properly. The environment is amazing, that is because I put 1 star.

Been coming here for years. Lovely cafe within the beautiful ground if the Kenwood estate

Quite a good coffee, staff could be friendlier..

A wonderful coffee and snack area. Quiet, but in places needing some practical tlc on tables. The toilets are well looked after and the staff are great. Food is London prices, but the coffee is tasty and the cakes are delicious.

Went there to try the carrot cake and iced americano ☕️ , it’s nice under the summer, as a break of the journey

Ice-cream, tea, coffee, cakes, cold drinks, lovely staff, this is a perfect cafe in a splendid surroundings and lovely garden.

Lovely Caffè it's Kenwood a very special place its well worth a visit

What a shame the cafe is now serving terrible sub standard, bought in food. It used to be a pleasure having lunch there, but under new management standards has deteriorated . V little choice,,rude service and over priced Waste of a beautiful space.

Really nice area to sit outside and good scones and cakes! I was a bit disappointed that they are using to go cups and single use plates etc. It not only creates a lot of waste but also diminishes the flair…

Rude staff. No manners and the brownie after I ate went home and vomited avoid!

A nice spot for a coffee, they have non dairy options!

Lovely cafe, however woman behind the counter sternly ordered me to put my very small dog on the floor. It was 26° hot Summer’s day and I was carrying my dog because she was too hot to walk. Very strange behaviour from staff member with no explanation as to why. If it’s because dogs are not allowed, surely it would have been better to ask me to leave. My friend & I were very bemused. The Brew House, I recommend you to find staff with good customer service skills & review your dog policy - It’s Hampstead Heath after all!

Breakfast is always good. Sunday lunch is generous. Only problem is if you forget cutlery and are eating outside the pigeons herd in and demolish everything they can get their beaks into unless the food is guarded!

beautiful location friendly staff

A nice space to enjoy being with friends and share food and drink. After a good walk across the Heath.

Πολύ ωραία ατμόσφαιρα εντός, πανέμορφα εκτός. Καλό σκόν, ο καφές-τσάι στο χάρτινο κύπελλο, απαράδεκτο.

Unpalatable. I ordered a vegan main course; baked aubergine dish with “heritage carrots” and boiled potatoes. The only part of the meal that was edible was the potatoes. The aubergine was undercooked and under seasoned. As for the “heritage” carrots I could only surmise they called it heritage because they seemed very old, certainly passed their best. I often stop by for a coffee on a walk but it’s usually bitter and made with little care. Such a shame at its a wonderful setting.

We enjoyed a cuppa and a slice of cake outside after admiring the decor inside. The grounds were being closed off for a ticketed event so we weren't allowed to exit the way that we had come in and instead had to walk all the way around as it was going dark.

Excessively Overpriced, buns for breakfast rolls were not fresh. Bacon was cheap and very salty. Staff used face masks as chin warmers, did not cover nose. Coffee might as well been dish water. Mac Donald’s serve better food and coffee than this. Would rather this be a Mac Donald’s you would get better food and service for a reasonable price

Service without a smile! Don’t be fooled by the gorgeous Kenwood house and stunning surroundings, which are very beautiful. The staff in the cafe never ever smile and make your coffee and serve you with a scowl on their faces. The cakes are mostly very dry and the vegan wrap is truly the worst sandwich I have ever eaten in my life.

We eat at "The Brewhouse" fairly regularly, as the food is wholesome & good value for money. The staff are friendly & help to provide a great atmosphere in a unique venue for drinks, snacks, lunch or afternoon teas.

Blueberry muffins is good Flat white is ok

Great latte! Great raspberry almond cake!

I was charged £9.65 for a sandwich and a chai latte. When I went to see the cashier, he only refunded me a part of what he was supposed to give me back. Check your receipt, you may be intentionally overpriced if you look like a foreigner or old. SHAME!

Mixed bag. The food is now too expensive at £12.50 for one small pork chop and some veg. £8 was the correct price. Obviously Kenwood house is getting too greedy with rents. Anyway, the taste of the food is very good. The staff are friendly but a bit dry and seem clueless about the food. I asked them if the chicken and pork were free range and they didn't know.

Have know Kenwood for many years. I think the previous providers had more flare and better value. The present hot meals menu has now been the same for a number of summer months. Even the staff must be bored with serving meat balls. At £12.50, it's much too expensive. £8.50 would be fair. A number of the serving staff, not all, are cheerless and uninvolved. Back to the management and team leadership on this one, I suggest. The pigeons and the odd crow are taking over just as seagulls do in seaside towns. This is because there are no signs on tables saying: 'Please self-clear your table to keep the pigeon population down'. They have become very annoying and risk taking, landing on tables when people are eating. On the positive, it remains a very nice environment to have a coffee. Pigeons don't seem interested in coffee.

Delicious - and HUGE - cheese scones! However, lacking organisation of queuing/ sensible paying situation ( i.e. those with bottled drinks and self serve item should not have to queue behind customers waiting for hot drinks and food!). Wonderful outdoor eating atmosphere!!

Lovely place to chill, But the cafe needs more to do.

I decided to buy some food here and it was chaotic to say the least. i spent £36 on The most disgusting meal I have ever eaten! The vegetarian option was a disgrace. I had to wait at least 15 minutes and ordered Hispi Cabbage with quinoa and red pepper slop. This meal consisted of half a undercooked cabbage cut in half with some dry sweet potato chips served with undercooked broccoli. I absolutely don't know why you would serve a vegan option like this which was so bad. I also ordered two oat milk coffees which were so strong that I left them. Just don't offer a Vegan or Vegetarian option if you lack experience or enthusiasm to make food that is edible. I queued for rather a long time to get the meal and sadly bought two. My day out was nearly ruined by such a lazy disgusting meal. I will never eat in this place again. However I have given one star for the delightful vegan cake I ate. Sadly I only bought one slice to share with my husband. I took a few bites of the meal and left it. I should have sat at the tables like many others in the know and either ate my own food or just stuck to cakes, black tea or juice. Absolutely not a place to eat for vegans or vegetarians. A cabbage cut in half and not even shredded is an absolutely bizarre choice to serve. Very unpleasant experience in such a lovely location.