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3.2

Based on 1.376 opinions finded in 2 websites

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Nº 791 in 950 in Plymouth

Nº 26 of 37 American in Plymouth

CUSTOMERS TALK ABOUT DISHES WITH..creamcoffeechickenhashcheesenuggets

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blacklisted me because i'm indian and i have a strong accent

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Leland Sangwell . 2024-12-21

MORE AT Google

Very clean and staff are friendly

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martyn seabridge . 2024-12-06

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Never impressed sadly ... Sad staff Sad food.

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Scott Thomson . 2024-12-02

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This morning I had two lovely brunette girls, didn’t quite catch their names. They helped me when my drink was wrong and they swapped for the caramel hot chocolate rather than a regular one. Was the perfect hot chocolate, me and my partner really enjoyed this experience this morning, made my day :) . They seemed like such kind girls and they worked really well together, will be coming back!

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Marcus Thompson . 2024-11-29

MORE AT Google

What a surprise complete wrong order. This isn't the first time they have messed up our order. Place was pretty empty, so not like they were busy. When i rang them to complain they werent interestedAvoid this one unless you want to be dissappointed.

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Phil Thompson . 2024-11-09

MORE AT Google

Consistently missed things from order

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Jon Cooney . 2024-11-03

MORE AT Google

As always something is missing from the order. This time the triple hamburger was missing and instead of 20 mcnuggets there were only 17. They will always steal something.

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Ernest . 2024-11-01

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Ordered though the McDonald’s app. Never do this they use uber eats who deliver the wrong food refuse to sort it and then expect you to go to McDonald’s to rectify yourself. I Went to Plymstock McDonald’s where informed by Manager that they do not have to even give me the food as it is uber eats problem unbelievable! Uber eats helpline will not even refund the delivery shocking service and experience all round. I did get the food but this whole process took two hours and a personal collect defeating delivery. I recommend you either go and collect yourself or use deliveroo

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John S . 2024-10-19

MORE AT TripAdvisor

As always something is missing from the order. No sauces for the McNuggets. How can you eat it without sauces??? And now you have to pay extra for every sauce. There was also one triple burger missing.

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Grzegorz Brzeczyszczykiewicz . 2024-10-13

MORE AT Google

Same old shite food but the staff were lovely

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Justin Loss . 2024-10-02

MORE AT Google

As always something is missing from the order. This time 5 sauces were missing for the Mc Nuggets, how can you eat them without sauces? Too dry and not the same taste. Philly Stack was without pickles, I don't eat burgers without pickles. They ruined my meal. Only the dog is happy. I paid £8 service and delivery fee. For what?

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Alexander wilson . 2024-09-19

MORE AT Google

Got my order wrong but fixed the problem well. Food is ok

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lorna Dawson . 2024-08-20

MORE AT Google

Service was as ever fast. Food was fresh and full of flavour.

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Zeljko Stjepan Krizanac . 2024-08-14

MORE AT Google

I have always used this McDonald’s and recently when I’ve been visiting there’s has been this man services is called Bobby. He is a credit to this store, nothing is too much for him and he always has a smile on his face, I’ve been meaning to write a review about him for a while but Today when I was served by him he made sure that we had all of our order before he left the car which was amazing customer service because usually they give the bags and if they have forgotten to put something in there I have to then go in and ask for it.

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Chloe M . 2024-08-11

MORE AT TripAdvisor

Very slow to complete orders done via instore self service but did apologise for the wait.

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Sharon Risdon-Cooper . 2024-07-16

MORE AT Google

I rate this McDonald’s 2 star because they didn’t give me my chicken nuggets 😡 Also the chips were uncooked and there were many things I wasn’t allowed to get

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George . 2024-07-06

MORE AT TripAdvisor

It was great. Staff were kind and the place was very clean. MyMcplant burger meal was delicious There was a crashed car in the drive-thru lol

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Daniel Condon . 2024-06-27

MORE AT Google

always gives me the wrong order or wrong flavour milkshake. always something wrong and never a solution provided.

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joanie x . 2024-06-21

MORE AT Google

Clean, comfy, best McDonald's around Plymouth area

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Артем Біленький . 2024-06-21

MORE AT Google

It's a Maccies, need I say more? Good location on the way back into Plymouth

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Zack . 2024-06-18

MORE AT Google

Food was hot. One of the better meals today.

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Sally S (Sally) . 2024-06-02

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Wss ok how it's called fast food when busy food was cold though

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Andy Hicks . 2024-04-25

MORE AT Google

Friendly staff, quick service, plenty of seating.

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Arthur Ratcliffe . 2024-04-13

MORE AT Google

Super friendly staff. Food realy fresh.

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Teresa Mitchell . 2024-04-03

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As usual had to park up and wait...used to it now lol. Unfortunately when I got home noticed some of my order was missing 😡....Rang them but no answer ?....I've had Hot Chocalate instead of coffee in the past ....moral of the story is always check your order before leaving...just put it down to experience 🤣

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Andrew Ash . 2024-03-24

MORE AT Google

The food is always piping hot which is good however when the restaurant is almost empty in the mornings and and employee is pacing up and down making eye contact with you every 2 minutes it’s a bit off putting.

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Megan Arscott . 2024-03-01

MORE AT Google

Always a winner but sometimes food not very hot. I always return of not satisfied

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Famalam Rules . 2024-02-29

MORE AT Google

It's maccies can't really go wrong

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Rob Lister . 2024-02-10

MORE AT Google

Probably the longest wait time of all the McDonald's anywhere around always the same except for deliveroo drivers

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James Berry . 2024-02-05

MORE AT Google

Your typical mcdonalds. Usually pretty quick, hygienic, and don't mistake orders.

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Robert Oates . 2024-01-25

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This branch was super clean, tables clear and toilets also spotless

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maureen holland . 2024-01-01

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Got a mcdelivery , over an hr wait food stone cold and chips not even cooked ! Terrible waste of money !

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nikki Mcmahon . 2023-12-20

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Ordered at drive through, luckily checked order before driving away. 3 items missing at 6 nuggets instead of a big mac.

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Sarah Monk . 2023-12-17

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manager is soooo rough.. She talk very badly like she wanna fight I see one delivery rider he just ask order number and she start fight

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Zubair Ahmad . 2023-12-10

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A lot of McDonalds dont really have a good reputation for piping hot food. This one had clearly fresh food and everything was prompt and amazing service.

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Jack Cooper . 2023-12-09

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Danger in the parking area, not enough room, poor driving and parking, everything else as a normal McDonald's,

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Geoff Wheeler . 2023-12-09

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Often get orders wrong which is frustrating especially when you've gone through drive-thru and headed home before finding out

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Rose Page . 2023-12-05

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As usual most McDonald's forget to put the sauce in the bag , I wish they would remember

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andy jones . 2023-12-01

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Ordered from this store multiple times using multiple apps. Don't waste your time with them. 4 orders in a row have been incorrect. Food is always cold and thrown together. In my latest experience with them we were sent someone else's food order. Left me with 3 children upset because they didn't eat any of the food we've been sent. This was after waiting 90 minutes for delivery (we live 5 minutes away). Phoned the store who were rude and refused to help. I've never seen such a bad example of service as I've seen in this store.

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Adam R . 2023-11-30

MORE AT TripAdvisor

Cold and at best tepid food served in a hecticly run establishment and with some products constantly being not available. This was over a few times of visiting and always very, very similar. Why do MacDonlds always think it's acceptable to serve cold food???? This is not a Gelato but a Burger and fries...... Not hard to get wrong surely 🤔

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Simon Lovell . 2023-11-23

MORE AT Google

Come here a few times a week, often at different times of day due to shift work. Despite always making a Very small and simple order, almost every time I am made to Park up and wait for my order, I have waited for almost an hour before and received the wrong food at the end of my wait. I have waited for 40 minutes at 5 in the morning when clearly the only car there and nobody comes to advise the wait might be longer etc

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Josh Neal Bate . 2023-11-20

MORE AT Google

Horrible staff, manager was incredibly rude when i hade to wait 45 minutes for my food when i went to ask where my food was they hade the nerve to accuse me off already collecting the food and leaving the building when this was not the case at all.In the end they gave me my food with zero apology whatsoever.

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Sheniqua Kaleem . 2023-11-19

MORE AT Google

Long que not moving. 5min wait for hash browns. Not fast food. Not the first time of waiting.

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paul newton . 2023-10-25

MORE AT Google

What should have been a delightful experience turned sour when despite clear instructions via the in-store Order Panel, my burger meal arrived with a ticket correctly stating "no cheese" (I have a milk allergy) and yet lo and behold - TWO cheese slices! Replacement of the defective (and Hazardous!) burger took nearly Twenty minutes, by which time my fries were cold - no real Apologies for such a serious error.

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Mike Pritchard . 2023-10-11

MORE AT Google

Food good but not very quick. We ate in but priority seems to be given to the delivery drivers

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CandyCatsMum YT . 2023-10-01

MORE AT Google

Continuing my great adventure and personal mission to seek out my favourite McDonald's, I thought I'd return to a previous contender in the hunt for a perfect burger. Whilst I genuinely struggle to find fault with any food from my favourite restaurant chain, I do enjoy my food more when it appears remotely like that on the touch screen Tele box at the point of sale. Sadly on this occasion, my burger resembled a cross between a Lego set and a jigsaw, which whilst bringing significant fun in the reconstruction of my fine meal, did delay in its consumption. Great food. Really friendly staff but seemingly unable to pop a burger and a sprinkling of lettuce, onions and stuff in the centre of a roll. I guess that's why the team have stars.

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darren mason . 2023-09-10

MORE AT Google

Didn’t deliver my food waited 2 hours and 30 minutes and took my money

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Klay carter . 2023-09-08

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Good respect for the customer, a mix of many cultures. sanket was very pleased to the customer. I will visit again again. Thank you.

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Ajay Lux . 2023-08-28

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Very quiet night on arrival and these useless bunch still can't get a small order right. First of filled a cup up with chocolate milkshake when ordered banana, instead of making a fresh 1 with another cup they tipped it out and filled it up and also unable to tell the difference from a mcspicy meal to just a single double cheeseburger. Blind deaf monkey could do their job and not get it wrong

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Lee . 2023-08-25

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The food was great on this instance, hot and salty chips BRILL

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Kristian Hookham . 2023-08-14

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Double Big Mac just disappointing yet again. Bring back the big tasty.

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Devon Daddy works . 2023-07-26

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Food comes out cold, repeatedly. Rude unprofessional management (Sunday eve 25/6/2023), they need reminding what a customer is (it is anyone who passes through that door!) Zero would be the most appropriate rating.

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Bert Ross . 2023-06-25

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quiet place early on only complaint not paper in the toilet

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John Thompson . 2023-06-12

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It's a good place to grab a quick meal.

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Iuliu Popescu . 2023-06-08

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One day they will actually get an order right 🤣

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Matt Harris . 2023-06-03

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No sauce for chicken select. Only one chips with x2 adult meals. No hallumi fries how on earth can you not read off a order and put the correct items into a bag. Always have to park up and wait absolute shambles

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Amellies w . 2023-05-18

MORE AT TripAdvisor

Maccies as you’d expect normal wait times same quality as anywhere else few special ones out the front

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Adie Roberts . 2023-05-07

MORE AT Google

A food that you can buy even with a low budget. I love McDonald's ice creams, as well as cheese nugget, which is also spicy. Cheese burgers have good , but unfortunately, it didn't have hot sauce.

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Meha .A . 2023-04-22

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Bad experience ever in MC d,full of smell ,no service, can't even c the table locater on screen for not more than 2 seconds, no bill, no tissue,from toilet tap water is flowing continuously (no sensor), potato with lots of salt , No ice in cold water and so on.

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Sijo George . 2023-04-15

MORE AT Google

No milkshake available for the third time in a row, must be the cleanest milkshake machine in the South West.

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Jonty Squirrel . 2023-04-01

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I have never been to a fast food place where I have to park up so often. Have never actually just driven straight through and got my order. Something needs to be sorted here. Also why on earth do you insist on wasting cardboard everytime you give a drink by handing it over in a holder. This place is frustrating as hell

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Kelly Tinson . 2023-02-18

MORE AT Google

Badly set out location, drive through becomes a public nuisance when it backs up onto the surrounding roads and blocks traffic. Have been in as well. You can get better burgers for the same price in Plymouth. Two star because their vegan option was on par with their other food.

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Stephen Fields . 2023-02-14

MORE AT Google

I had to stand and wait 30 minuites for a Big Mac and McFlurry would not recommend ordering on the screens.

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Arlo Ayres . 2023-02-08

MORE AT Google

They forgot about my order...waiting 25 minutes....rude staff....

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Sparkman . 2023-01-28

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OK as it goes, but you always have to ask for coffee stirrers or sauce. Even if you have ordered it service is quite quick, but staff nite that friendly

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Gari Mann . 2023-01-23

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Order was perfect, Jack helped me with the McDonalds app and was patient while we tried to get to work. Was very quick with my order. Thank you👍

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Shane Comber . 2023-01-22

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Food is good,staff ok,place ok,BUT BUT you really need to control the youth who stand on the couch or in a corner and just use the space without ordering,being rude and the language they use is out of place.Pls take control,we visit 2 or 3 times a week and every time after school hours they r there.

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South West . 2023-01-18

MORE AT Google

Useless every time you go in their they some how forget the simplest orders starting to think McDonald’s is run by utter weapons

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Jai Newbery . 2023-01-15

MORE AT Google

Standard McDonalds fare but the staff are friendly and the restaurant is clean.

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Tom Cleary . 2023-01-12

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The service is absolutely terrible I'll be filing a formal complaint your staff are incompetent rude need retraining

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Jo Galil . 2022-12-29

MORE AT Google

One manager flexing her status and was so rude id never go back

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mark harrington . 2022-12-25

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Roof leaking while manager was sat around talking and giggling about going out on the lash employees always on phones customer service is abysmal. But it's McDonald's what do you expect?

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Boss Mychro . 2022-12-11

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I will usually not order delivery if it's coming from this branch,it said Marsh Mills when I ordered but it was sent from Billacombe Road. I should have videoed the opening. Missing items again, 3 times my orders come from here, 3 times they haven't managed to put everything in. I don't understand how so many people get it wrong Poor training perhaps.

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teresa f . 2022-12-04

MORE AT Google

Lovely friendly staff and very helpful young people Always keeping the place clean Rhiannon was most helpful to myself and grand son

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FellowTraveler307794 . 2022-12-02

MORE AT TripAdvisor

Coffee was abominable. Could the bottom of the cup through. Complain was given another one which was no better will certainly think twice about returning there. 😠😠

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Michael J Hall . 2022-11-29

MORE AT Google

Waited 25mins for a coffee. It’s not fast food anymore unless you’re a Dilveroo driver who seem to get priority over the customers who have actually come into the restaurant!!!

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joe lowery . 2022-11-20

MORE AT Google

Complained about the dry crusty nuggets and the manager just swapped them for the exactly the same condition ones .. pathetic!

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Amit Jain . 2022-10-12

MORE AT Google

It's no different to any other golden arches branch. App may not always work there though.

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Daniel Lawty . 2022-10-08

MORE AT Google

Poor rating as yet again order was passed over incorrect,check before driving away

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Paul Dennis . 2022-10-07

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Absolutely disgusted, had team members in working and handling your food while having covid. Seen myself that shift managers are treating some team members different to others and belittling team members. Will definitely not be going back there.

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B8744YRjillg . 2022-09-30

MORE AT TripAdvisor

Went to decant my ‘large’ drink, turns out they’d put a medium cup inside a large one !! Also no cheese on the burger even though I payed extra for it 🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄 also the furniture??

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Em Bibby . 2022-09-29

MORE AT Google

So polite, always have everything on the menu, not much waiting timt too. Perfect!!

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Airpix. uk . 2022-09-16

MORE AT Google

Really go McDonald's, clean, quick service and friendly staff. Can't expect more than that at a fast food service. Doing really well considering the amount of people they serve daily too.

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Adam Gooding . 2022-09-12

MORE AT Google

Can never seem to get an order right

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Roy Walsh . 2022-09-05

MORE AT Google

Very friendly staff. Loads of parking. Standard McDonald's in every sense.

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tony dane . 2022-09-03

MORE AT Google

We use just eat to order from McDonalds and used to get from this restaurant but had so many problems that we started using the City Centre restaurant. That option was not available tonight so he reluctantly ordered from Billacombe Road with the hope things may have improved. No, still the same, missing items as usual. Don't understand how this restaurant is so poor. Mind you even when I collect I check in the car park as most orders are missing something. I would suggest the staff get some training at the City Centre branch. It's not rocket science surely!

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Wayne . 2022-08-31

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Up there with the worst in Plymouth for a walk-in customer...Its as though cash doesn't exist! 64000 employees in the back handling drive-through, the occasional apprentice burger maker stares at you as though communication were a lost art. I'm not sure this branch should advertise Hot Chocolate...they never have it! Jesus is it beyond the franchisees ability to fix the bloody hot chocolate machine!! And that urinal!!!! Its had that police cordon tape on it for the last three years......

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Adrian Cameron . 2022-08-08

MORE AT Google

Going down hill terribly. Everytime i go there is a problem. Not just this 1 but all of them. It's so slow. Things dont work properly.No such thing as fast food now or customer service the staff aren't very polite when you complain.

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nathan maughan . 2022-08-08

MORE AT Google

12 minutes for 1 cheeseburger and they got gobby to a 14 year old while i was waiting

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Jack R . 2022-07-23

MORE AT Google

Pretty good here. The food is always cooked really nice, good crispy chips served hot. Food comes out in a timely manner

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Peter Kay . 2022-07-13

MORE AT Google

Usually get the order right. Not always the case with MacDonalds. One little annoying thing. If you expect napkins automatically included with a eat out order . Better ask

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Ian Rattray . 2022-07-02

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bathroom there is no way to wash your hands. yesterday I didn't even have a napkin to clean my hands and mouth after eating

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Solrac Lenharo . 2022-06-10

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Wasn't as ordered as had pickles in the bigmac. But took so long to arrive ate it anyway even though it wasn't as hot as it could have been

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Bob Bobbity . 2022-06-01

MORE AT Google

Good restraunt, the staff work hard to keep customers happy.

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Cro Nut . 2022-05-31

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About time the milkshake machine was cleaned properly... The last 2 times I have had milkshake they have both tasted like some sort of cleaning fluid!! Absolutely disgusting

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julian coldicott . 2022-05-27

MORE AT Google

super speedy and staff are always friendly, could use some more seating though!

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Erin Berry . 2022-05-08

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Now over £7 for a shrinking, bland "large" meal. Five Guys has really jacked up the market.

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Danny H . 2022-05-02

MORE AT Google

Great place, polite staff and delicious food

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Poole Joseph . 2022-04-28

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Ordered a triple burger got home was a single im checking every thing now so frustrating

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Sarah Bennett . 2022-04-19

MORE AT Google

Maccie D by Morrison's in Plymstock was great when I stopped off for a quick breakfast on my way back from an early morning cycle loop. It was relatively quiet (7.30am) so they were more than happy to let me take my road bike inside rather than leave it chained to a fence outdside. Tom took my order and we had a chat about decent weather for Easter holiday, branch getting busy later in the day. What's not to like about bacon roll with brown sauce, hash brown & a coffee?

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Howard N Hughes . 2022-04-17

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