McDonald's in Plymouth

Fourth and last time ordering from here as four times they've not put in any of the dips we've paid for.

Always there coffee machines is broken .poor management.

5 meals ordered. Received just two. All orders missing items. Horrendous service. Still waiting on refund

Very good staff. Very good food.

Worst maccies I've ever been to. I work at maccies and my partner used to be a manager. Went to a different mcdonalds ordered via the app and it converted us to this mcdonalds by mistake and we didn't realise. So drove the 2 miles to this mcdonalds. My partner went in and they told him there was nothing they could do because they didn't have the order number or anything after showing him proof that we ordered at said store. Was rude and clearly didn't know how to do his job. Asking us for the 4 digit code even though we had already ordered and our order number was 74. Which we kept telling him. But he would not look back in his system and get the order up. Told us that it would bounce back because it's lost in the system when it was clearly not. Because the order had gone through at 74. Which means someone else has picked it up instead of us. Everyone else may have a different experience but this was ours. And I will l9t go again

More spacious than other fast food restaurants in Plymouth. Staff are really kind, friendly and helpful.

Terrible customer service, we ordered through the McDonald’s app, payment was taken by the store and items were missing. When we phoned up no resolution was offered, very disappointing.

The staff here is usually very friendly, but this time the manager was extremely rude. We asked him to take a look at a toy, and although he said he could, he refused to do so in a very disrespectful manner. Thank you.

This is one of the slowest McDonald's I've ever visited - yet the one with the most amount of staff!

Poor hygiene, terrible order comprehension and just an all round shambles

Absolute clowns, ringing 999 because someone in the drive thru was drinking alcohol free beer. Stop acting like social justice warriors and get on with your job. Won't be returning

Nicest staff I've ever encountered in a McDonald's. Came to our table twice to check we were happy with everything and asking if we needed anything else. Place was clean and WC too. Thank you 😊

I placed an order through the app to collect at 15:34pm and was told to wait 3 minutes in the carpark. After waiting 30 minutes for our food, I decided to go inside and collect it myself, which was frustrating in itself. After finally receiving my order, all of the food was cold and inedible.

Popped in to our favorite McDonald's in town today. Had such a pleasant experience so I thought I'll write about it. The food was decent as always. But service was really outstanding thanks to this new trainee young man named Anchith. He was so helpful, attentive & very smily. Thanks to him our experience was more memorable :)

Very nice food and anchith was very helpful 😊

Very good customer service, especially from anchith

Food brought to table was not what was ordered. Manageress very rude when I pointed out error. Will not be eating at Plymstock McDonald's again!

McDonald's is McDonald's Luke warm food to send back every time . It's never hot. We pay VAT on hot food to eat in or take away, and McDonald's continues to charge VAT on almost cold food. Food has to be a certain temperature before they can legally charge VAT as a company. If Greggs can do this, so can McDonald's. Wake up, people, and send your food back if it's not HOT. Get a refund, complain, and you're paying more than you need to. My local McDonald's know I will send it back every time. So they do mine fresh because they got fed up with me sending food back.

Absolutely useless staff. Ignorant and rude. Drive through not working so went in to order to be left standing at the till for 20 minutes with no explanation as to what was happening. Finally managed to speak to a member of staff walking by to be told the system was reset at midnight and there would be another 15 minute wait till I could order. Any danger of letting all the people waiting know that then?!

blacklisted me because i'm indian and i have a strong accent

Very clean and staff are friendly

Never impressed sadly ... Sad staff Sad food.

This morning I had two lovely brunette girls, didn’t quite catch their names. They helped me when my drink was wrong and they swapped for the caramel hot chocolate rather than a regular one. Was the perfect hot chocolate, me and my partner really enjoyed this experience this morning, made my day :) . They seemed like such kind girls and they worked really well together, will be coming back!

What a surprise complete wrong order. This isn't the first time they have messed up our order. Place was pretty empty, so not like they were busy. When i rang them to complain they werent interestedAvoid this one unless you want to be dissappointed.

Consistently missed things from order

As always something is missing from the order. This time the triple hamburger was missing and instead of 20 mcnuggets there were only 17. They will always steal something.

As always something is missing from the order. No sauces for the McNuggets. How can you eat it without sauces??? And now you have to pay extra for every sauce. There was also one triple burger missing.

Same old shite food but the staff were lovely

As always something is missing from the order. This time 5 sauces were missing for the Mc Nuggets, how can you eat them without sauces? Too dry and not the same taste. Philly Stack was without pickles, I don't eat burgers without pickles. They ruined my meal. Only the dog is happy. I paid £8 service and delivery fee. For what?

Got my order wrong but fixed the problem well. Food is ok

Service was as ever fast. Food was fresh and full of flavour.

Very slow to complete orders done via instore self service but did apologise for the wait.

It was great. Staff were kind and the place was very clean. MyMcplant burger meal was delicious There was a crashed car in the drive-thru lol

Clean, comfy, best McDonald's around Plymouth area

always gives me the wrong order or wrong flavour milkshake. always something wrong and never a solution provided.

It's a Maccies, need I say more? Good location on the way back into Plymouth

Food was hot. One of the better meals today.

Wss ok how it's called fast food when busy food was cold though

Friendly staff, quick service, plenty of seating.

Super friendly staff. Food realy fresh.

As usual had to park up and wait...used to it now lol. Unfortunately when I got home noticed some of my order was missing 😡....Rang them but no answer ?....I've had Hot Chocalate instead of coffee in the past ....moral of the story is always check your order before leaving...just put it down to experience 🤣

The food is always piping hot which is good however when the restaurant is almost empty in the mornings and and employee is pacing up and down making eye contact with you every 2 minutes it’s a bit off putting.

Always a winner but sometimes food not very hot. I always return of not satisfied

It's maccies can't really go wrong

Probably the longest wait time of all the McDonald's anywhere around always the same except for deliveroo drivers

Your typical mcdonalds. Usually pretty quick, hygienic, and don't mistake orders.

This branch was super clean, tables clear and toilets also spotless

Got a mcdelivery , over an hr wait food stone cold and chips not even cooked ! Terrible waste of money !

Ordered at drive through, luckily checked order before driving away. 3 items missing at 6 nuggets instead of a big mac.

manager is soooo rough.. She talk very badly like she wanna fight I see one delivery rider he just ask order number and she start fight

Danger in the parking area, not enough room, poor driving and parking, everything else as a normal McDonald's,

A lot of McDonalds dont really have a good reputation for piping hot food. This one had clearly fresh food and everything was prompt and amazing service.

Often get orders wrong which is frustrating especially when you've gone through drive-thru and headed home before finding out

As usual most McDonald's forget to put the sauce in the bag , I wish they would remember

Cold and at best tepid food served in a hecticly run establishment and with some products constantly being not available. This was over a few times of visiting and always very, very similar. Why do MacDonlds always think it's acceptable to serve cold food???? This is not a Gelato but a Burger and fries...... Not hard to get wrong surely 🤔

Come here a few times a week, often at different times of day due to shift work. Despite always making a Very small and simple order, almost every time I am made to Park up and wait for my order, I have waited for almost an hour before and received the wrong food at the end of my wait. I have waited for 40 minutes at 5 in the morning when clearly the only car there and nobody comes to advise the wait might be longer etc

Horrible staff, manager was incredibly rude when i hade to wait 45 minutes for my food when i went to ask where my food was they hade the nerve to accuse me off already collecting the food and leaving the building when this was not the case at all.In the end they gave me my food with zero apology whatsoever.

Long que not moving. 5min wait for hash browns. Not fast food. Not the first time of waiting.

What should have been a delightful experience turned sour when despite clear instructions via the in-store Order Panel, my burger meal arrived with a ticket correctly stating "no cheese" (I have a milk allergy) and yet lo and behold - TWO cheese slices! Replacement of the defective (and Hazardous!) burger took nearly Twenty minutes, by which time my fries were cold - no real Apologies for such a serious error.

Food good but not very quick. We ate in but priority seems to be given to the delivery drivers

Continuing my great adventure and personal mission to seek out my favourite McDonald's, I thought I'd return to a previous contender in the hunt for a perfect burger. Whilst I genuinely struggle to find fault with any food from my favourite restaurant chain, I do enjoy my food more when it appears remotely like that on the touch screen Tele box at the point of sale. Sadly on this occasion, my burger resembled a cross between a Lego set and a jigsaw, which whilst bringing significant fun in the reconstruction of my fine meal, did delay in its consumption. Great food. Really friendly staff but seemingly unable to pop a burger and a sprinkling of lettuce, onions and stuff in the centre of a roll. I guess that's why the team have stars.

Didn’t deliver my food waited 2 hours and 30 minutes and took my money

Good respect for the customer, a mix of many cultures. sanket was very pleased to the customer. I will visit again again. Thank you.

Very quiet night on arrival and these useless bunch still can't get a small order right. First of filled a cup up with chocolate milkshake when ordered banana, instead of making a fresh 1 with another cup they tipped it out and filled it up and also unable to tell the difference from a mcspicy meal to just a single double cheeseburger. Blind deaf monkey could do their job and not get it wrong

The food was great on this instance, hot and salty chips BRILL

Double Big Mac just disappointing yet again. Bring back the big tasty.

Food comes out cold, repeatedly. Rude unprofessional management (Sunday eve 25/6/2023), they need reminding what a customer is (it is anyone who passes through that door!) Zero would be the most appropriate rating.

quiet place early on only complaint not paper in the toilet

It's a good place to grab a quick meal.

One day they will actually get an order right 🤣

Maccies as you’d expect normal wait times same quality as anywhere else few special ones out the front

A food that you can buy even with a low budget. I love McDonald's ice creams, as well as cheese nugget, which is also spicy. Cheese burgers have good , but unfortunately, it didn't have hot sauce.

Bad experience ever in MC d,full of smell ,no service, can't even c the table locater on screen for not more than 2 seconds, no bill, no tissue,from toilet tap water is flowing continuously (no sensor), potato with lots of salt , No ice in cold water and so on.

No milkshake available for the third time in a row, must be the cleanest milkshake machine in the South West.

I have never been to a fast food place where I have to park up so often. Have never actually just driven straight through and got my order. Something needs to be sorted here. Also why on earth do you insist on wasting cardboard everytime you give a drink by handing it over in a holder. This place is frustrating as hell

Badly set out location, drive through becomes a public nuisance when it backs up onto the surrounding roads and blocks traffic. Have been in as well. You can get better burgers for the same price in Plymouth. Two star because their vegan option was on par with their other food.

I had to stand and wait 30 minuites for a Big Mac and McFlurry would not recommend ordering on the screens.

They forgot about my order...waiting 25 minutes....rude staff....

OK as it goes, but you always have to ask for coffee stirrers or sauce. Even if you have ordered it service is quite quick, but staff nite that friendly

Order was perfect, Jack helped me with the McDonalds app and was patient while we tried to get to work. Was very quick with my order. Thank you👍

Food is good,staff ok,place ok,BUT BUT you really need to control the youth who stand on the couch or in a corner and just use the space without ordering,being rude and the language they use is out of place.Pls take control,we visit 2 or 3 times a week and every time after school hours they r there.

Useless every time you go in their they some how forget the simplest orders starting to think McDonald’s is run by utter weapons

Standard McDonalds fare but the staff are friendly and the restaurant is clean.

The service is absolutely terrible I'll be filing a formal complaint your staff are incompetent rude need retraining

One manager flexing her status and was so rude id never go back

Roof leaking while manager was sat around talking and giggling about going out on the lash employees always on phones customer service is abysmal. But it's McDonald's what do you expect?

I will usually not order delivery if it's coming from this branch,it said Marsh Mills when I ordered but it was sent from Billacombe Road. I should have videoed the opening. Missing items again, 3 times my orders come from here, 3 times they haven't managed to put everything in. I don't understand how so many people get it wrong Poor training perhaps.

Lovely friendly staff and very helpful young people Always keeping the place clean Rhiannon was most helpful to myself and grand son

Coffee was abominable. Could the bottom of the cup through. Complain was given another one which was no better will certainly think twice about returning there. 😠😠

Waited 25mins for a coffee. It’s not fast food anymore unless you’re a Dilveroo driver who seem to get priority over the customers who have actually come into the restaurant!!!

Complained about the dry crusty nuggets and the manager just swapped them for the exactly the same condition ones .. pathetic!

It's no different to any other golden arches branch. App may not always work there though.

Poor rating as yet again order was passed over incorrect,check before driving away

Absolutely disgusted, had team members in working and handling your food while having covid. Seen myself that shift managers are treating some team members different to others and belittling team members. Will definitely not be going back there.

Went to decant my ‘large’ drink, turns out they’d put a medium cup inside a large one !! Also no cheese on the burger even though I payed extra for it 🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄 also the furniture??

So polite, always have everything on the menu, not much waiting timt too. Perfect!!

Really go McDonald's, clean, quick service and friendly staff. Can't expect more than that at a fast food service. Doing really well considering the amount of people they serve daily too.

Can never seem to get an order right

Very friendly staff. Loads of parking. Standard McDonald's in every sense.

We use just eat to order from McDonalds and used to get from this restaurant but had so many problems that we started using the City Centre restaurant. That option was not available tonight so he reluctantly ordered from Billacombe Road with the hope things may have improved. No, still the same, missing items as usual. Don't understand how this restaurant is so poor. Mind you even when I collect I check in the car park as most orders are missing something. I would suggest the staff get some training at the City Centre branch. It's not rocket science surely!