Delivery
Pickup
Outdoor
The best restaurants serving American food in England
5.314 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

249 Opinions in 2 websites
Placed order for delivery; told it would be within 45 minutes. 1 hour 20 minutes later, not yet arrived. Phoned to query; the woman on the phone laughed before telling me it had left the restaurant. Food eventually arrived 1 hour 40 minutes after order was placed. Upon arrival asked for £2 more than the price stated when order placed. Money not the issue but after the pathetic service, the nerve surprised me. Needless to say, food was cold and it was average at best. Used to order from here nearly every weekend. Not been for a while... standards have slumped! Will not be ordering from here again. Many local places which provide much better food and much better service.

224 Opinions in 2 websites
Got kicked out for pushing ice off the dance floor by there juiced up bouncer. Was in my face while i explained and threatened to smash my face in do not go to this place

3389 Opinions in 4 websites
Great service we came here on a Thursday evening and our main server was Luke and he was polite and friendly and was quick to come over to attend to our needs and the rest of the staff were also lovely…Food and drinks were great!!! will definitely be returning here x

7741 Opinions in 3 websites
Normally have a great time here but was visiting during magic weekend, had to wait a while for food to later be told "you'll have to go downstairs because there's been a glitch on the app" in a very abrupt tone, coffee machine wasn't working just need topping up but the manager instead of apologising to the massive queue of people very loudly "you'll have to wait i only have 1 pair of hands" i totally get it's busy and they're stressed (I work in hospital so I really do get it) but especially during magic weekend, Newcastle have hosted this before so the quayside should be prepared to be rammed and have better customer service!

2238 Opinions in 3 websites
Firstly this is a beautiful old building, formerly a NatWest bank. My 1 🌟 goes to the poor customer service, walked in, stood at the bar, one other guy waiting, 2 young guys behind the bar who completely ignored me , preferring to chat amongst themselves....I waited patiently then having had enough of being ignored I walked out. Worth a visit just to look at the lovely architecture, I just hope you get better service than I did. Always acknowledge customers.