McDonald's in Plymouth

Yet again here another dry burnt breakfast muffin greasy soft hash browns won't be back that probably 4th time at this place... don't waste your money going here

Always a bargain to be had,love MacDonalds x

Food was delivered freezing cold and packages were open after waiting 90 minutes for the delivery. Tried to ring numerous times but no one answered the phone so decided to drive up to the store. Assistant manager stated she couldn’t do anything as it was a delivery by Ubereats, explained we had tried to get in touch with them but no help, asked if the food £30, could be replaced as a matter of a goodwill gesture but told no ! Appalling treatment with Macdonalds shirking their responsibility and hiding behind Ubereats

Very poor service, when food came, the Mac flurry was split all over the food. Delivery driver took it back to McDonald’s. I’m still waiting on a full refund

Food was lovely and delivery driver was friendly. Only criticism…McDonald’s forget my sauces!

After giving my sister food poisoning with a gone off mouldy, fizzing milkshake the manager gave me attitude said there was nothing she can do and ended the call🤦🏻‍♀️

Often get takeaway from this McDonald's, always a really good service.

The food had been squashed, as if my order had personally offended the person putting it together

Friendly driver, hot coffee and food was still warm too

missing tomato sauces which the kids were not happy but just eat sorted it thanks 👍

My order was not delivered can I have a refund please

Took forever and was cold when it got here 👎🏻

Appalling whole order was wrong!! And it was late despite pre ordering - I will never order again!

Efficient delivery and definitely was learning curve for me about where to pick up on the site

Friendly driver, food was hot, drinks not spilled so all good

didn't receive any of my ordered items just a ice cream and a drink

I have been to this establishment many times and ohhh wow the service I received today was top notch the trainee WILL what a guy he was one of a kind we had to wait 20 mins for our food but will made it worth the wait with his amazing smile and great humour promote that guy thank you will

Katsu wrap very disappointing. Just two bits of dry chicken.

Bit late but food was still hot and enjoyable

no problems at all,very good service.

absolutely freezing cold 🥶 food

courier was polite and friendly...and food was lovely and hot

We ordered two double sausage and egg mcmuffin meals with extra sausage in both and extra hash browns and got neither of them but they charged me for them, not happy at all, plus it was burnt and cold

Nothing better rhan the classics. Who needs a ranch burger or whatever macdonalds think of next. Basic is best.

We ordered a chicken select meal but a cheese share box was delivered. No chicken selects.

Don't go often good for fast food

Staff member Megan (worked the evening of 09/01/2025) was amazing! She was so attentive and went above and beyond. She deserves a raise! * I never usually post reviews, however feel she deserves to be recognised!

Got delivery after 2.5hour.unhappy with just eat delivery.

Ordered at 16:45, delivered at 19:10 🤷‍♂️

food cold and took long time to arrive

Courier was a legend. great guy. super nice.

Very polite and brilliant delivery guy thank you

Had to put the food in the oven to warm up as was basically cold when it arrived, delivery driver was nice though

1 item was missing all the chips where cold

Yet again no dips drinks were spilt medium fries wasn’t even half a box delivery driver was rude

Absolutely revolting. Took 64 minutes to be delivered and the food was completely cold. McDonald’s sign post to Uber Eats to complain. Uber Ears plead third party limitations and won’t refund as the food was delivered on time according to their agreement with McDonalds. I was told that McDonald’s won’t refund either as food was delivered on time regardless of the fact it was delivered stone cold. So much for customer service!

Absolutely revolting. Took 64 minutes to be delivered and the food was completely cold. McDonald’s sign post to Uber Eats to complain. Uber Ears plead third party limitations and won’t refund as the food was delivered on time according to their agreement with McDonalds. I was told that McDonald’s won’t refund either as food was delivered on time regardless of the fact it was delivered stone cold. So much for customer service!

Every time we order from them they never know what house number to come to

Bag arrived opened and chips missing from boxes

Did not arrive said delivered but never showed up

Usually the food is okay. But I just recieved an order with a completely incorrect item, and the food was stone cold. Really disappointed. Chucked it on the side because it was so unpleasant to eat. Tried going through customer service and the automated responses are useless. No resolution at all.

order saying its deluvered at 19.55 but clearly its not i have had my money took and no food my kids are hungry what a joke wherr is my food i contacted just eat but that dont help either

Driver was great, really polite and fast service.

All good except tomato sauce was missing ,last time it was a Pepsi max always something

Food was cold whrn we got it driver went round long way and took items out of insulated bag in his vehicle before he got to door so col

Two burgers missing from the meal, rang them up and they stated couldn’t give us the 2 burgers as we ordered from a third party.

Ordered earlier than expected which was good. For some reason my sausage and egg McMuffin had no egg but was otherwise ok!

Avoid at breakfast early in the morning really slow, no staff and food often cold. Go down the road to Tim hortons alot quicker and cheaper

Once again the food was cold on delivery.

no napkins and no catch-up . not happy

I placed my order at approximately 18:30 with estimated time of 19:05-19:20. I had a message saying my food was being prepared and the driver was waiting at approximately 18:50 this messaged remained until I contacted by using ‘get help’ function on this app. using where is my food? at 19:30. Moments later the courier was ‘on the way’. Arriving at 19:45 My food is stone cold. The thick shake is just a slush and the ice in the coke has melted and is watery. A £4:42 refund is an insult.

Sent out a small coffee, and that was only half full, not what was ordered unfortunately.

Food was hot and driver respected our property thank you

Courier left all the food at the restaurant and only delivered the drinks. Contacted the restaurant and he had refused to take the food claiming the order was to big.

Love a bacon cheese burger, and mcdonalds still one of the best. Just not sure about the pickle. No longer a option to remove?

Really convenient place. Staff are friendly, but if you order food, it's very hit or miss. On Friday, I was on a break and managed to get my food within 4 minutes. On Saturday, I added a Mcflurry to my order, and it took 12 minutes. Sometimes the store does find it hard to balance the drive through and the people that walk in. People who walk in will wait longer for their food.

I have npt received my delivery and appears that it has neen delivered to the wrong address without contact or the required delivery code.

The delivery driver was really rude and d the food was cold

We waited 3 hours for our food!

Still haven’t got my food . Been sat here since 6pm waiting , says it has been delivered at 21:35 . It’s 20:53 , I would like a refund

Delivery was great but had to get a refund as two main items were missing..Can't fault the complaint procedure top marks for that

I ordered and paid for the order at 6pm. Delivery window was up to 45 minutes. Order finally arrived at 7.34. A wait of an hour and a half. I am not impressed.

Food was freezing cold and half of the order was missing. Spent £50 on this and I’m not happy. Will never order again.

Took over an hour and was cold when it got here!

Ordered 4 items. Missed out 2 of them. Don't even know how that's possible when the order is so small

the delivery driver I had was a sweetheart. Really polite bless him

placed the order at 3pm to have delivered for 5pm, an hour late, food was cold

Ordered at 7:35 didn’t arrive till 9:33 and it was freezing clearly had been waiting the two hours it took a driver to collect rather than cooked fresh never again

Received the wrong order all the food was ice cold as-well

To be fair, only came here because I had to. Automatic service so no stars rqd (although had to wait for ages for it to get to the counter). Food was tolerable and a large selection. All areas (indoor & outdoor seating and the carpark), were absolutely rammed & noisy. And I didn't know how expensive it is here!! However I'm sure if you love McDonald's, as so many people are, you won't be swayed by this review!! 😆

My food was practically inedible, every single time I order from just eat. Never had this problem with uber.

no dips cant eat cheese bites without them

Jesus Christ. 9 chicken selects and end up with 9 nuggets. For the cost of 9 quid. Dafties man!

missing napkins straws and tips and cold chips

the order was delivered to the incorrect address and was cold

I ordered the food at 445 and it was delivered 720. The food wasn't hot either

ordered at 7pm delivered at 8.35pm restaurant is only up the road

Everything arrived as described and was hot and fresh!

Our food arrived cold, massive disappointment

Since when did drive through mean that you have to park in a bay and wait 20 mins for someone to come? 5-10 years ago you can order drive through and drive up to the next window and your food is ready. Why do I now wait 20 mins in my car in the car park. We seem to be going backwards. Anyway a ridiculous amount of time to wait for drive through food hence the low rating.

Items were missing from my order. Two burgers and 20 chicken nuggets.

Food was cold. Wouldn't eat it because of bacteria with cold food.

My grandkids enjoyed the Happy meals.

All food was cold! Drinks spilt and flat!!

Never tuned up said it was delivered at 20:20 but the time was 19:40

Burgers were so messy. Too much mayonnaise. Was sloppy. Very poor. Chips were cold.

It is expected but the Frye’s were cold and the cap on the lid of the drink wasn’t correctly fitted

Every time I order from Tavistock road it’s always cold or items missing not happy with the service as per

Waiting for an hour and it’s cold

1 of the burgers had fallen apart and was very messy in the box.

burger wasnt right. the drinks was everywere it was horribe!

delivered on time but food was cold

Queued up to the main road. Ordered food, had to wait in the parking bay and when we got home the order was incorrect,, wrong burger, wrong milk shake, very disappointed!!

food was cold , burgers weren't even put together, drinks had been damaged and spilt .

Night shift is Absolutely ridiculous. That is definitely the worst McDonald’s you can pick up order , most of the staff doesn’t know what they doing and definitely the worst place for delivery drivers to collect orders. While they prioritise customers no one preparing the orders for delivery , then customers complain the drivers. Absolutely no management at night shift and excessive waiting time . Let’s not talk about the money maker cameras which they put on the disable bays and for excessive time and no return , absolutely disgusting !

Food arrived cold and perperation and delivery took extremely long it arrived at least an hour after I had ordered it when the original delivery time was supposed to be 25minutes after

I didn't find my 5 chicken select menu in my bag! Order number 2064 / 25.02.2021! It is not the first time when I find my bag incomplete!.... Same story today 10th of November 2024... I will still keep one star

Delivery driver unfriendly what a shame

A Little more veg in the side salad please 😊

Order missing and drink was spilled everywhere