Based on 6.552 opinions finded in 4 websites
Based on 6.552 opinions finded in 4 websites
Nº 4752 in 7028 in City of London, Westminster
Nº 171 of 297 American in City of London, Westminster
Opinions
The place is always dirty. I’ve seen staff “clean” and all they do is pick up rubbish from table without any sanitation or food mess or floors. The food is fine, although coke machine is often bad.
Johnny E . 2024-12-08
MORE AT Google
I will tell my story of things that happened to me at 128 KFC bakers street London on 2nd of December around 1:46 pm. A story of horror....no one says there are thieves roaming around inside the restaurant. I am still stranded in the UK as I write this, as I wait for replacement of my passport that was stolen with my bag in the restaurant. I am physically and mentally exhausted. I have tried all means I could to go back to where I came from with no success. A few minutes after the event, I asked for CCTV footage to try and see if I could find the thief. No one was willing to help. The lady working there said she saw a guy walking around inside the restaurant who appeared suspicious, but never made the customers aware. Another customer complained to the police that someone was trying to snatch her phone inside the same restaurant at the same moment. Mine was a very bad experience, I lost everything; clothes, laptop, chargers, passport, and important notebooks. I feel it is the responsibility of the business owner to ensure the inside space is safe. I know the streets of London are not safe, but I didn't expect the same inside KFC restaurant. I thought KFC was a big name, I don't know what it is anymore. Anyway, I hope I will get my travel documents soon as I cannot sustain myself for long here.
samuel mwangi . 2024-12-08
MORE AT Google
Place was clean, food was cooked well and the staff made sure we had everything and were very organised.
deva . 2024-12-08
MORE AT Google
Dun understand the point of the survey, clearly stated in the email that the snack claim has 30days validity and there is a code given to prevent double claim. But the Staff insisted that I do the survey again and best part, they didn't use the code at all. From a good experience to a negative one, well done.... Would have given one star if not for the food. KFC, pls sort out ur system and ur staff. Enough bad review to proof something wrong with the outlet.
Kevin Poh . 2024-12-07
MORE AT Google
chicken in the twister wrap and gravy arrived cold
Sonia . 2024-11-26
MORE AT Just Eat
Small but that's to be expected in central London.
Nathan M . 2024-11-24
MORE AT Google
Staff was very helpful special sonal
Alex Esfandi . 2024-11-20
MORE AT Google
It's nice, but I don't know why the hash browns are full of oil and the bread is cold, and their potatoes are so bad 👌🏼
Deemah Al-Salloum . 2024-11-20
MORE AT Google
They give you an initial time for delivery, then continuously keep pushing it back.
Michael . 2024-11-17
MORE AT Just Eat
Food tasted nice, but the place could've been cleaner
Emmy Lynn . 2024-11-17
MORE AT Google
Ordered via Uber eats, stale food. Delivery was on time so can’t put the blame on the delivery driver. Food was not fresh clearly left in the display heater for too long especially the wings. Horrible food and service. Tried calling them no one to answer the phone either.
Shoaib Khurshid . 2024-11-11
MORE AT Google
If I could give this KFC a 0 star I would! Shocking service took 20 minutes to get 2 wraps and hot wings! I see mouse droppings and the food was well below par! The staff all need sacking!! TERTIBLE
Jake Irvine . 2024-11-08
MORE AT Google
Some of the chicken and fries tasted old. Like 2 day old left overs
Michael . 2024-10-28
MORE AT Just Eat
An absolute mess of a KFC. Dirty, rubbish everywhere. The service was poor
Helder . 2024-10-25
MORE AT Google
We never received this order . The service is awful delivery driver and the whole just eat services are not available to deal with the missing order meanwhile youre money is taken. I am yet to speak to anyone regarding this order
Saida . 2024-10-22
MORE AT Just Eat
Terrible of customer service. Staff wear careless. My third time of missing my order eventually stand infront of them. I been asked twice still no one care to sort it out. after 5mins they asked me again what I waiting for?
Phudit Smith . 2024-10-12
MORE AT Google
Chicken pieces are oily, they are not up to quality of KFC
Jawaid Razzak Memon . 2024-10-11
MORE AT Google
The portion of food for what I paid is bad! I literally had no more then 15 chips and some of my child’s order wasn’t even hot
Bernice . 2024-10-04
MORE AT Just Eat
Average KFC, the flavors are delicious, the cleanliness of the washrooms could be better.
Ildikó Bécsi . 2024-10-02
MORE AT Google
The food was good but it wasn't very busy but I still had a bit of a wait for my food.
Stuart Harrison . 2024-10-01
MORE AT Google
It was easy to get to and the waiting times were good too. Can't complain about the food and there was a good ambience.
Alijan Hasan . 2024-09-28
MORE AT Google
theirs blood all over the can of Pepsi and ive been eating my food when I noticed blood on my hands before I realised it was coming from the can
Martin . 2024-09-26
MORE AT Just Eat
It was amazing service from the front staff Razu and he was really great and well behaving . Love it
Forhanur Rahman . 2024-09-23
MORE AT Google
Shocking Discrimination and Poor Service at KFC Baker Street I had an extremely disappointing experience at the KFC Baker Street location on September 21, 2024, around 3:00 PM. I was trying to place an order using my student discount, which required me to do so at the counter. Despite waiting patiently for over 15 minutes, the cashier repeatedly ignored me and served other customers. When I asked her politely if I could order, she initially refused and gave me excuses. After a few minutes, I overheard her boasting to her colleagues about how she intentionally treated me differently, referring to me as a “fresher” and taking pleasure in making me uncomfortable. It wasn’t until another customer intervened on my behalf that another staff member came to help and completed my order. The cashier later quietly apologized and gave me extra condiments I didn’t ask for, but the damage had already been done. Her behavior was completely unprofessional and felt discriminatory. This was one of the worst customer service experiences I’ve had at KFC, and as a regular customer, I’m extremely disappointed. I hope KFC takes this seriously and addresses these kinds of issues so other customers don’t face the same treatment.
chang he . 2024-09-21
MORE AT Google
too much salad and not even chicken
Rajon . 2024-09-18
MORE AT Just Eat
I've ordered delivery from this KFC before, and unfortunately, the burger and fries arrived cold. Hoping for a better experience, my wife and I dined in recently, but again the fries were cold, and the chicken pieces were just at a normal, lukewarm temperature. It's disappointing to experience this twice, as I expect hot and fresh food when dining in or ordering delivery. I hope the quality of the food improves, especially when it comes to serving it at the right temperature.
Mo93aP H . 2024-09-16
MORE AT Google
The floor was very dirty, and every step made a noisy, sticky sound
Negin Almasi . 2024-09-15
MORE AT Google
when I used to work on Baker st. I remember lady Lina who always served with a big heart and a smile. 🌸
Enrico Morisco . 2024-09-07
MORE AT Google
Very bad very bad service and the food was cold. All India staff
Saad Al-Misnad . 2024-08-25
MORE AT Google
There are more spaces down stairs for big parties its just that there is no natural ventilation like windows. No lift going down and not wheelchair accessible
Ben_Magz Travels . 2024-08-20
MORE AT Google
Staff was very helpful nd store was clean
YOGESH NAKUM . 2024-08-17
MORE AT Google
I grabbed a quick chicken meal, the toilet smell that lingers around the collection point. Is very off-putting.
MrKP . 2024-08-14
MORE AT Google
My order was incomplete. I paid for 2 portions of 2piece wings but only 1 portion was delivered.
Deji . 2024-08-06
MORE AT Just Eat
By far the most poorly run fast food place I’ve ever been to. I’ve been waiting over 20 minutes for a sandwich this KFC needs new management asap
Mohsen Sayahi . 2024-08-05
MORE AT Google
Awfull food, over over cooked filet
Wasi . 2024-08-05
MORE AT Just Eat
Iam so sure that i didn't order a fillet burger but got one instead of zinger burger ! Unmade my day! It's the driest burger i ever had!
Nahid . 2024-08-04
MORE AT Just Eat
Service was really best and rahman was lovely
K S . 2024-08-03
MORE AT Google
It was ok nothing special. The chicken was sloppy and the breading of the chicken was not good.
Yassin NBZ . 2024-07-31
MORE AT Google
Really nice costumer service staff are really nice Rahman helped me with my order he is really friendly.
Masumi . 2024-07-28
MORE AT Google
Really friendly staff and fast service. Rahmal was really helpful as well.
Littlebigalexg :3 . 2024-07-28
MORE AT Google
Awesome service ny sweet girl sonal
Jarif . 2024-07-25
MORE AT Google
Horrible!It says food is delivered and it’s not there at all.I saw the driver drive off and leave
Sahil . 2024-07-13
MORE AT Just Eat
Food was cold by the time it got here. Got screenshots of the map and he didn’t move for ages, when the delivery person got here, he said he broke down (got a video of this) but there was no attempt at contact to advise.
Matt . 2024-07-10
MORE AT Just Eat
Visited this branch July 8, 2024, dinner. Terrible and slow service! Lady behind the counter was more interested in looking at us than getting our food ready! Staff are just busy talking to each other rather than focusing on customers! We ordered a 6 piece bucket meal but one of the piece was really tiny! Portions have got really small nowdays and so is the service! I will not buy from here anymore and do not recommend this place!
Arman De Guzman . 2024-07-09
MORE AT Google
The wings bucket is great value and actually very good hot wings!
A . 2024-07-09
MORE AT Just Eat
This KFC is different it's not giving Rider dring. This is the answer given by staff members.
RAMIZBHAI Vahora . 2024-07-06
MORE AT Google
Sonal was very good polite and friendly by heart…great service by her…must recommend
VISHAL MAHAJAN . 2024-07-03
MORE AT Google
Perfect service I got by pretty lady sonal
Meghna Erda . 2024-06-27
MORE AT Google
Lovely service by staff love kfc
Santiago Hernandez . 2024-06-24
MORE AT Google
I’ve ordered regular KFC bucket and it felt over fried, the chicken peaces were dark brown color.
Maria Adamsky . 2024-06-22
MORE AT Google
The restrooms were far beyond disgusting! I almost had to vomit
T L . 2024-06-20
MORE AT Google
This place has very chips and decent Chicken.
Maksims Dust . 2024-06-17
MORE AT Google
Nice food but stinks soooo bad the whole shop smells like a toilet🤮🤮🤮
hreh Udhe . 2024-06-15
MORE AT Google
Food was yum and service was gud
Alonso Valencia . 2024-06-13
MORE AT Google
Customer service which I got few days back was very poor one of the team member RAHMAN (RAJU) was very rude towards me first he told me to order on kiosk as I told him already I want to customise some chicken after waiting so long i orders on kiosk with table no then I asked that guy to give me mayonise he told me they don't have but before he was giving mayonise to some girls and then I put table service and came to took my order and asked him bro it was table service and he replied so rudely with me that he don't have much staff to do service.nd even team member were calling his name raju but he put his name different rehman I Am very disappointed by this kind of service provided by KFC Baker Street.i think manager needs to teach him how to talk with customer and how to do customer service.Today i got the time to share my worst experience happened with me few days back from member of staff in KFC Baker street.
Jonan D Costa . 2024-06-08
MORE AT Google
Many items not received and when called they said that the delivery person took my food but the bag wasn’t open….
Albu . 2024-06-05
MORE AT Just Eat
Always attentive with my food order
Tyrell . 2024-05-31
MORE AT Google
Wow kfc love Baker Street perfect halal store
Mayur Patel . 2024-05-31
MORE AT Google
Wow KFC Baker Street quick service
T.G PATEL . 2024-05-30
MORE AT Google
Staff was quite polite and good good
Nikunj Patel . 2024-05-30
MORE AT Google
There is plenty of seating in the basement, but the floor is sticky. Chips are cold and tasteless. I will never go to this store again
Reiko . 2024-05-29
MORE AT Google
I was so surprised by staff service and food was so delicious. I went downstairs and they have big lobby and it was clean and love to visit this place again. Thank you Baker street you made my day.
Saurav Chaulagain . 2024-05-29
MORE AT Google
This review is for apologise to ur staff member sonal as we ordered megabox today Between 5 to 6 but my brother shouted on the girl as he has some kind of disorder as we Didn't took any table Service but my brother expected the table Service but the girl was so sweet nd nice she didnt say anything to us and i apologise to her same time but she was sacred about this...t hats why i am putting this review nd i say sorry to her as its not her fault....thanks kfc baker Street for amazing customer service and for such kind of patience staff you Have.
Shahrin Hossain Nishita . 2024-05-27
MORE AT Google
We popped in around 11am on Saturday and ordered our food at the screens. We were told to put in our table marker number but there were none so had to go and find out what number to add, apparently 00 will do, then there was no paper for a receipt, how it had run out 2 hrs after opening I dont know. We got out food and went to sit downstairs, there's plenty of seating but every single table had crumbs on and was sticky, there was ketchup all over one of the walls. The food itself was ok, although my son had to go back up and ask for his cheese slice as It was missing. I wouldn't rush back here due to the cleanliness, as it clearly hadn't been properly cleaned prior to opening
Nikki “Niknak” . 2024-05-26
MORE AT Google
Food came 1 hour later and it’s cold. I have left a note to have mayonnaise and got ignored.
Rama . 2024-05-22
MORE AT Just Eat
Ordered a mini chicken fillet burger...... Got 1 piece of chicken instead of what I ordered with my chicken fillet burger meal. Which was a Mini Fillet Burger. 🙁
Kacey . 2024-05-19
MORE AT Just Eat
Never been to such a bad KFC. The burgers were so poorly and carelessly prepared that we preferred to go to the chicken shop.
V. M. . 2024-05-11
MORE AT Google
Waited over 1.5 hrs and food never came even though it said delivered!!
Bernice . 2024-05-10
MORE AT Just Eat
They gave our food to someone else, we asked if we would still receive our order, then they gave it to us, it turned out that there was no chicken burger included and the food was not tasty either.
Jurgen Vervoort . 2024-05-06
MORE AT Google
During my university days, I frequented this establishment regularly, and I must say, the food remains consistently delicious, with prompt service to match. The atmosphere never fails to impress, as everyone seems to be enjoying their lunch and getting along seamlessly
Andrew C. Sebastian . 2024-05-03
MORE AT Google
food wad cold and wasn't even notified when driver was here all food went in bin won't order ever again
Peter . 2024-05-01
MORE AT Just Eat
Full hygiene and fresh food. Best customer service by simran
Maksud Ansari . 2024-04-29
MORE AT Google
Good and excellent customer service. Love to go this KFC Baker Street. Food was delicious and fresh as well staff was very polite and good supportive with order.
forhan rahman . 2024-04-26
MORE AT Google
Horrible, a frightening state of dirt... You will stay glued to the ground with every step you take and don't think you'll find a clean table... However, there wasn't a big crowd when we went....
Audrey C. . 2024-04-25
MORE AT Google
Food was really delicious. I visited store today. Staff were very polite as specially assistant manager Chirag 👍
Vishnu Gosvami . 2024-04-24
MORE AT Google
Chicken was all soggy and not edible absolutely disgusting and disappointing
Sheyma . 2024-04-24
MORE AT Just Eat
Cold food. Service 0. Tables with a lot of garbages on it. I do not recommend at all
Melvin de vos . 2024-04-22
MORE AT Google
It's ok. But caught 1 of them picking his nose
Martin Ball . 2024-04-17
MORE AT Google
Rubbish I don’t recommend it , food is not fresh , I ordered kids box for my baby and gave me expired Pineapple stick
A . 2024-04-10
MORE AT Google
Ordered two 'Zinger Supercharger Tower Box Meal with two hot wings' today on 03rd April, 2024 at 22:00 hrs. Apprx. Zinger means spicy 🔥 but they gave me a non spicy meal. Bland Taste. Staff is short hence service is dicey. Atmosphere is ok but places like this Spoils the original KFC brand. They should be shut.
Siven George . 2024-04-03
MORE AT Google
The staff consistently makes mistakes with the orders such as displaying to take the wrong order and the clients are generally rude. Not my favorite KFC location
Rosen Toshev . 2024-03-28
MORE AT Google
Nice quick meals, good atmosphere of diners
Charlie Paul . 2024-03-28
MORE AT Google
20min waited to get my food staff and manager on duty to busy chatting to each other terrible service,I asked for money back i took another 10min
Kim P . 2024-03-18
MORE AT TripAdvisor
I wish i could score 0 Rude staff all over the place Dirty shop Machines not working and no one cares and their explanation is that they are short staffed
Adnan Boulebnane . 2024-03-18
MORE AT Google
If there was an award for dirty restaurants, then this place would win it. It is filthy beyond words. I think it was last cleaned 100 years ago! Chicken is bland and cold. Not fresh. Staff were pleasant not really friendly. Lazy. They are busy because of location and it is halal.
Abovetheclouds . 2024-03-15
MORE AT TripAdvisor
KFC is not halal even though it says halal, if you read the KFC website they clearly mention that they 'STUN' the chicken before slaughter, that means they electrocute the chicken. Stunned chicken is NOT HALAL
Farid Mehdi . 2024-03-15
MORE AT Google
If there was an award for dirty restaurants, then this place would win it. It is filthy beyond words. I think it was last cleaned 100 years ago! Chicken is bland and cold. Not fresh. Staff were pleasant not really friendly. Lazy. They are busy because of location and it is halal.
Em De . 2024-03-15
MORE AT Google
the time for delivery changed so in total I waited just over 1 hour from placing the order.
Stuart . 2024-03-10
MORE AT Just Eat
The. Food should have been packed better. A. Box would have been appropriate. The paper bag resulted in the food losing its crispness and get soggy
R . 2024-03-01
MORE AT Just Eat
I did not receive my order so disappointed. Rang KFC no answer,terrible service
Caroline . 2024-02-26
MORE AT Just Eat
not happy. there supposed to be cancel button or order supposed to be canceled if no courier around. 1 hour late, cold food
Piotr . 2024-02-22
MORE AT Just Eat
Everything is fine. We ordered self-service coffee for the menu, but they brought it without, since the coffee machine did not work, they offered drinks in return. It would be great if they immediately wrote on the monitor which products are not available
Алена Осока . 2024-02-20
MORE AT Google
We never expected a halal KFC in London, what else you want when you can eat at your favourite restaurant. Best halal option near to Madam Tussaud’s. Highly recommended.
BAYSH AHMED . 2024-02-17
MORE AT Google
Downstairs is garbage central tables and floors were filthy
Bahja . 2024-02-15
MORE AT Google
Very bad. Delivery got delayed by about an hour and the food came very cold and soggy.
Saja . 2024-02-10
MORE AT Just Eat
Didn't include gravy even though I requested it
Kader . 2024-02-09
MORE AT Just Eat
The driver did not actually deliver the food as per the delivery notes which he/she did not or could not read, I request a FULL REFUND STRAIGHT AWAY PLEASE
Marty . 2024-02-08
MORE AT Just Eat
Restaurant didn’t follow any preference or instructions and filled majority of 10 piece family bucket with many drumsticks, tiny wing and thigh pieces which were the size of hot wings. Took pictures and sent in app and still waiting response from JustEat.
Mohammed . 2024-02-06
MORE AT Just Eat
Food wasn’t delicious or fresh horrible food horrible kfc
Raphael . 2024-02-03
MORE AT Just Eat
Chicken is not good there is no condiment
Aisha . 2024-02-02
MORE AT Just Eat
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