Kfc in City of London, Westminster

Terrible of customer service. Staff wear careless. My third time of missing my order eventually stand infront of them. I been asked twice still no one care to sort it out. after 5mins they asked me again what I waiting for?

Chicken pieces are oily, they are not up to quality of KFC

The portion of food for what I paid is bad! I literally had no more then 15 chips and some of my child’s order wasn’t even hot

Average KFC, the flavors are delicious, the cleanliness of the washrooms could be better.

The food was good but it wasn't very busy but I still had a bit of a wait for my food.

It was easy to get to and the waiting times were good too. Can't complain about the food and there was a good ambience.

theirs blood all over the can of Pepsi and ive been eating my food when I noticed blood on my hands before I realised it was coming from the can

It was amazing service from the front staff Razu and he was really great and well behaving . Love it

Shocking Discrimination and Poor Service at KFC Baker Street I had an extremely disappointing experience at the KFC Baker Street location on September 21, 2024, around 3:00 PM. I was trying to place an order using my student discount, which required me to do so at the counter. Despite waiting patiently for over 15 minutes, the cashier repeatedly ignored me and served other customers. When I asked her politely if I could order, she initially refused and gave me excuses. After a few minutes, I overheard her boasting to her colleagues about how she intentionally treated me differently, referring to me as a “fresher” and taking pleasure in making me uncomfortable. It wasn’t until another customer intervened on my behalf that another staff member came to help and completed my order. The cashier later quietly apologized and gave me extra condiments I didn’t ask for, but the damage had already been done. Her behavior was completely unprofessional and felt discriminatory. This was one of the worst customer service experiences I’ve had at KFC, and as a regular customer, I’m extremely disappointed. I hope KFC takes this seriously and addresses these kinds of issues so other customers don’t face the same treatment.

too much salad and not even chicken

I've ordered delivery from this KFC before, and unfortunately, the burger and fries arrived cold. Hoping for a better experience, my wife and I dined in recently, but again the fries were cold, and the chicken pieces were just at a normal, lukewarm temperature. It's disappointing to experience this twice, as I expect hot and fresh food when dining in or ordering delivery. I hope the quality of the food improves, especially when it comes to serving it at the right temperature.

The floor was very dirty, and every step made a noisy, sticky sound

when I used to work on Baker st. I remember lady Lina who always served with a big heart and a smile. 🌸

Very bad very bad service and the food was cold. All India staff

There are more spaces down stairs for big parties its just that there is no natural ventilation like windows. No lift going down and not wheelchair accessible

Staff was very helpful nd store was clean

I grabbed a quick chicken meal, the toilet smell that lingers around the collection point. Is very off-putting.

My order was incomplete. I paid for 2 portions of 2piece wings but only 1 portion was delivered.

By far the most poorly run fast food place I’ve ever been to. I’ve been waiting over 20 minutes for a sandwich this KFC needs new management asap

Awfull food, over over cooked filet

Iam so sure that i didn't order a fillet burger but got one instead of zinger burger ! Unmade my day! It's the driest burger i ever had!

Service was really best and rahman was lovely

It was ok nothing special. The chicken was sloppy and the breading of the chicken was not good.

Really friendly staff and fast service. Rahmal was really helpful as well.

Really nice costumer service staff are really nice Rahman helped me with my order he is really friendly.

Awesome service ny sweet girl sonal

Horrible!It says food is delivered and it’s not there at all.I saw the driver drive off and leave

Food was cold by the time it got here. Got screenshots of the map and he didn’t move for ages, when the delivery person got here, he said he broke down (got a video of this) but there was no attempt at contact to advise.

Visited this branch July 8, 2024, dinner. Terrible and slow service! Lady behind the counter was more interested in looking at us than getting our food ready! Staff are just busy talking to each other rather than focusing on customers! We ordered a 6 piece bucket meal but one of the piece was really tiny! Portions have got really small nowdays and so is the service! I will not buy from here anymore and do not recommend this place!

The wings bucket is great value and actually very good hot wings!

This KFC is different it's not giving Rider dring. This is the answer given by staff members.

Sonal was very good polite and friendly by heart…great service by her…must recommend

Perfect service I got by pretty lady sonal

Lovely service by staff love kfc

I’ve ordered regular KFC bucket and it felt over fried, the chicken peaces were dark brown color.

The restrooms were far beyond disgusting! I almost had to vomit

This place has very chips and decent Chicken.

Nice food but stinks soooo bad the whole shop smells like a toilet🤮🤮🤮

Food was yum and service was gud

Customer service which I got few days back was very poor one of the team member RAHMAN (RAJU) was very rude towards me first he told me to order on kiosk as I told him already I want to customise some chicken after waiting so long i orders on kiosk with table no then I asked that guy to give me mayonise he told me they don't have but before he was giving mayonise to some girls and then I put table service and came to took my order and asked him bro it was table service and he replied so rudely with me that he don't have much staff to do service.nd even team member were calling his name raju but he put his name different rehman I Am very disappointed by this kind of service provided by KFC Baker Street.i think manager needs to teach him how to talk with customer and how to do customer service.Today i got the time to share my worst experience happened with me few days back from member of staff in KFC Baker street.

Many items not received and when called they said that the delivery person took my food but the bag wasn’t open….

Wow kfc love Baker Street perfect halal store

Always attentive with my food order

Wow KFC Baker Street quick service

Staff was quite polite and good good

I was so surprised by staff service and food was so delicious. I went downstairs and they have big lobby and it was clean and love to visit this place again. Thank you Baker street you made my day.

There is plenty of seating in the basement, but the floor is sticky. Chips are cold and tasteless. I will never go to this store again

This review is for apologise to ur staff member sonal as we ordered megabox today Between 5 to 6 but my brother shouted on the girl as he has some kind of disorder as we Didn't took any table Service but my brother expected the table Service but the girl was so sweet nd nice she didnt say anything to us and i apologise to her same time but she was sacred about this...t hats why i am putting this review nd i say sorry to her as its not her fault....thanks kfc baker Street for amazing customer service and for such kind of patience staff you Have.

We popped in around 11am on Saturday and ordered our food at the screens. We were told to put in our table marker number but there were none so had to go and find out what number to add, apparently 00 will do, then there was no paper for a receipt, how it had run out 2 hrs after opening I dont know. We got out food and went to sit downstairs, there's plenty of seating but every single table had crumbs on and was sticky, there was ketchup all over one of the walls. The food itself was ok, although my son had to go back up and ask for his cheese slice as It was missing. I wouldn't rush back here due to the cleanliness, as it clearly hadn't been properly cleaned prior to opening

Food came 1 hour later and it’s cold. I have left a note to have mayonnaise and got ignored.

Ordered a mini chicken fillet burger...... Got 1 piece of chicken instead of what I ordered with my chicken fillet burger meal. Which was a Mini Fillet Burger. 🙁

Never been to such a bad KFC. The burgers were so poorly and carelessly prepared that we preferred to go to the chicken shop.

Waited over 1.5 hrs and food never came even though it said delivered!!

They gave our food to someone else, we asked if we would still receive our order, then they gave it to us, it turned out that there was no chicken burger included and the food was not tasty either.

During my university days, I frequented this establishment regularly, and I must say, the food remains consistently delicious, with prompt service to match. The atmosphere never fails to impress, as everyone seems to be enjoying their lunch and getting along seamlessly

food wad cold and wasn't even notified when driver was here all food went in bin won't order ever again

Full hygiene and fresh food. Best customer service by simran

Good and excellent customer service. Love to go this KFC Baker Street. Food was delicious and fresh as well staff was very polite and good supportive with order.

Horrible, a frightening state of dirt... You will stay glued to the ground with every step you take and don't think you'll find a clean table... However, there wasn't a big crowd when we went....

Chicken was all soggy and not edible absolutely disgusting and disappointing

Food was really delicious. I visited store today. Staff were very polite as specially assistant manager Chirag 👍

Cold food. Service 0. Tables with a lot of garbages on it. I do not recommend at all

It's ok. But caught 1 of them picking his nose

Rubbish I don’t recommend it , food is not fresh , I ordered kids box for my baby and gave me expired Pineapple stick

Ordered two 'Zinger Supercharger Tower Box Meal with two hot wings' today on 03rd April, 2024 at 22:00 hrs. Apprx. Zinger means spicy 🔥 but they gave me a non spicy meal. Bland Taste. Staff is short hence service is dicey. Atmosphere is ok but places like this Spoils the original KFC brand. They should be shut.

The staff consistently makes mistakes with the orders such as displaying to take the wrong order and the clients are generally rude. Not my favorite KFC location

Nice quick meals, good atmosphere of diners

20min waited to get my food staff and manager on duty to busy chatting to each other terrible service,I asked for money back i took another 10min

I wish i could score 0 Rude staff all over the place Dirty shop Machines not working and no one cares and their explanation is that they are short staffed

If there was an award for dirty restaurants, then this place would win it. It is filthy beyond words. I think it was last cleaned 100 years ago! Chicken is bland and cold. Not fresh. Staff were pleasant not really friendly. Lazy. They are busy because of location and it is halal.

If there was an award for dirty restaurants, then this place would win it. It is filthy beyond words. I think it was last cleaned 100 years ago! Chicken is bland and cold. Not fresh. Staff were pleasant not really friendly. Lazy. They are busy because of location and it is halal.

KFC is not halal even though it says halal, if you read the KFC website they clearly mention that they 'STUN' the chicken before slaughter, that means they electrocute the chicken. Stunned chicken is NOT HALAL

the time for delivery changed so in total I waited just over 1 hour from placing the order.

The. Food should have been packed better. A. Box would have been appropriate. The paper bag resulted in the food losing its crispness and get soggy

I did not receive my order so disappointed. Rang KFC no answer,terrible service

not happy. there supposed to be cancel button or order supposed to be canceled if no courier around. 1 hour late, cold food

Everything is fine. We ordered self-service coffee for the menu, but they brought it without, since the coffee machine did not work, they offered drinks in return. It would be great if they immediately wrote on the monitor which products are not available

We never expected a halal KFC in London, what else you want when you can eat at your favourite restaurant. Best halal option near to Madam Tussaud’s. Highly recommended.

Downstairs is garbage central tables and floors were filthy

Very bad. Delivery got delayed by about an hour and the food came very cold and soggy.

Didn't include gravy even though I requested it

The driver did not actually deliver the food as per the delivery notes which he/she did not or could not read, I request a FULL REFUND STRAIGHT AWAY PLEASE

Restaurant didn’t follow any preference or instructions and filled majority of 10 piece family bucket with many drumsticks, tiny wing and thigh pieces which were the size of hot wings. Took pictures and sent in app and still waiting response from JustEat.

Food wasn’t delicious or fresh horrible food horrible kfc

Chicken is not good there is no condiment

what can i say since popeyes opend cant stand kFC its flavourless

A quick delivery and food is still hot. 👍

it's not hard to put the right item in the bag. as stated I ordered a bbq fillet tower burger. I recieved a zinger burger which I cant eat as it causes me stumoch problems. thanks for that.

Food was late and it’s all freezing cold it’s been thrown in the bin

Got what I ordered and delivered on time.

I really liked the food but that was it... it was really messy and it took a while to get our food. I recommend going to a different KFC or take-away. A bit disappointing.

Food not received and it showed delivered on the app. Tried calling the driver not picking. No food no show

The food was cold and the meat wasn’t cooked enough. Second time when I’m eating here and all the same. Very disappointed, I don’t recommend it. I really like the burgers from KFS, but I think in this place the staff have no interest in doing their jobs well.

Food delivery late! Inedible and wasted my evening

my wraps where hard and disgusting, end up taking the chicken out of them and throwing the rest away, was also very disappointed with my large wrap, which contained one and a half Strip of chicken, Half of the wrap contained sweet-chili sauce the other End of my wrap was dried , My chips seemed as it was thrown in inside the box and on top of that My food was lukewarm, was really disappointed with the presentation and service.

Really bad KFC - I’m on a mad diet and this was a seriously naughty lunch time treat. 1000 calorie zinger stacker set me back 3 days of shredding and on top of that, really poor quality. Chicken stale and rubbery. Bit dirty too on the tables but that’s life. I was too busy broken hearted chewing on this dry, sad chicken. RIP diet

Tasty food and delivery was very fast

My food was everywhere and was a horrible mess to clean and I didn’t even get a refund

The chicken was spoiled. Fix that please.

I definitely do not recommend it, the meat is stale, stinks, old oil, and no one apologized to me for the spoiled meat. the atmosphere is not pleasant... avoid this place...