GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.6

Based on 6.552 opinions finded in 4 websites

site_photo4

Nº 4752 in 7028 in City of London, Westminster

Nº 171 of 297 American in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..ladychickenfillet

comment_iconOpinions

The place is always dirty. I’ve seen staff “clean” and all they do is pick up rubbish from table without any sanitation or food mess or floors. The food is fine, although coke machine is often bad.

site_logo

Johnny E . 2024-12-08

MORE AT Google

I will tell my story of things that happened to me at 128 KFC bakers street London on 2nd of December around 1:46 pm. A story of horror....no one says there are thieves roaming around inside the restaurant. I am still stranded in the UK as I write this, as I wait for replacement of my passport that was stolen with my bag in the restaurant. I am physically and mentally exhausted. I have tried all means I could to go back to where I came from with no success. A few minutes after the event, I asked for CCTV footage to try and see if I could find the thief. No one was willing to help. The lady working there said she saw a guy walking around inside the restaurant who appeared suspicious, but never made the customers aware. Another customer complained to the police that someone was trying to snatch her phone inside the same restaurant at the same moment. Mine was a very bad experience, I lost everything; clothes, laptop, chargers, passport, and important notebooks. I feel it is the responsibility of the business owner to ensure the inside space is safe. I know the streets of London are not safe, but I didn't expect the same inside KFC restaurant. I thought KFC was a big name, I don't know what it is anymore. Anyway, I hope I will get my travel documents soon as I cannot sustain myself for long here.

site_logo

samuel mwangi . 2024-12-08

MORE AT Google

Place was clean, food was cooked well and the staff made sure we had everything and were very organised.

site_logo

deva . 2024-12-08

MORE AT Google

Dun understand the point of the survey, clearly stated in the email that the snack claim has 30days validity and there is a code given to prevent double claim. But the Staff insisted that I do the survey again and best part, they didn't use the code at all. From a good experience to a negative one, well done.... Would have given one star if not for the food. KFC, pls sort out ur system and ur staff. Enough bad review to proof something wrong with the outlet.

site_logo

Kevin Poh . 2024-12-07

MORE AT Google

chicken in the twister wrap and gravy arrived cold

site_logo

Sonia . 2024-11-26

MORE AT Just Eat

Small but that's to be expected in central London.

site_logo

Nathan M . 2024-11-24

MORE AT Google

Staff was very helpful special sonal

site_logo

Alex Esfandi . 2024-11-20

MORE AT Google

It's nice, but I don't know why the hash browns are full of oil and the bread is cold, and their potatoes are so bad 👌🏼

site_logo

Deemah Al-Salloum . 2024-11-20

MORE AT Google

They give you an initial time for delivery, then continuously keep pushing it back.

site_logo

Michael . 2024-11-17

MORE AT Just Eat

Food tasted nice, but the place could've been cleaner

site_logo

Emmy Lynn . 2024-11-17

MORE AT Google

Ordered via Uber eats, stale food. Delivery was on time so can’t put the blame on the delivery driver. Food was not fresh clearly left in the display heater for too long especially the wings. Horrible food and service. Tried calling them no one to answer the phone either.

site_logo

Shoaib Khurshid . 2024-11-11

MORE AT Google

If I could give this KFC a 0 star I would! Shocking service took 20 minutes to get 2 wraps and hot wings! I see mouse droppings and the food was well below par! The staff all need sacking!! TERTIBLE

site_logo

Jake Irvine . 2024-11-08

MORE AT Google

Some of the chicken and fries tasted old. Like 2 day old left overs

site_logo

Michael . 2024-10-28

MORE AT Just Eat

An absolute mess of a KFC. Dirty, rubbish everywhere. The service was poor

site_logo

Helder . 2024-10-25

MORE AT Google

We never received this order . The service is awful delivery driver and the whole just eat services are not available to deal with the missing order meanwhile youre money is taken. I am yet to speak to anyone regarding this order

site_logo

Saida . 2024-10-22

MORE AT Just Eat

Terrible of customer service. Staff wear careless. My third time of missing my order eventually stand infront of them. I been asked twice still no one care to sort it out. after 5mins they asked me again what I waiting for?

site_logo

Phudit Smith . 2024-10-12

MORE AT Google

Chicken pieces are oily, they are not up to quality of KFC

site_logo

Jawaid Razzak Memon . 2024-10-11

MORE AT Google

The portion of food for what I paid is bad! I literally had no more then 15 chips and some of my child’s order wasn’t even hot

site_logo

Bernice . 2024-10-04

MORE AT Just Eat

Average KFC, the flavors are delicious, the cleanliness of the washrooms could be better.

site_logo

Ildikó Bécsi . 2024-10-02

MORE AT Google

The food was good but it wasn't very busy but I still had a bit of a wait for my food.

site_logo

Stuart Harrison . 2024-10-01

MORE AT Google

It was easy to get to and the waiting times were good too. Can't complain about the food and there was a good ambience.

site_logo

Alijan Hasan . 2024-09-28

MORE AT Google

theirs blood all over the can of Pepsi and ive been eating my food when I noticed blood on my hands before I realised it was coming from the can

site_logo

Martin . 2024-09-26

MORE AT Just Eat

It was amazing service from the front staff Razu and he was really great and well behaving . Love it

site_logo

Forhanur Rahman . 2024-09-23

MORE AT Google

Shocking Discrimination and Poor Service at KFC Baker Street I had an extremely disappointing experience at the KFC Baker Street location on September 21, 2024, around 3:00 PM. I was trying to place an order using my student discount, which required me to do so at the counter. Despite waiting patiently for over 15 minutes, the cashier repeatedly ignored me and served other customers. When I asked her politely if I could order, she initially refused and gave me excuses. After a few minutes, I overheard her boasting to her colleagues about how she intentionally treated me differently, referring to me as a “fresher” and taking pleasure in making me uncomfortable. It wasn’t until another customer intervened on my behalf that another staff member came to help and completed my order. The cashier later quietly apologized and gave me extra condiments I didn’t ask for, but the damage had already been done. Her behavior was completely unprofessional and felt discriminatory. This was one of the worst customer service experiences I’ve had at KFC, and as a regular customer, I’m extremely disappointed. I hope KFC takes this seriously and addresses these kinds of issues so other customers don’t face the same treatment.

site_logo

chang he . 2024-09-21

MORE AT Google

too much salad and not even chicken

site_logo

Rajon . 2024-09-18

MORE AT Just Eat

I've ordered delivery from this KFC before, and unfortunately, the burger and fries arrived cold. Hoping for a better experience, my wife and I dined in recently, but again the fries were cold, and the chicken pieces were just at a normal, lukewarm temperature. It's disappointing to experience this twice, as I expect hot and fresh food when dining in or ordering delivery. I hope the quality of the food improves, especially when it comes to serving it at the right temperature.

site_logo

Mo93aP H . 2024-09-16

MORE AT Google

The floor was very dirty, and every step made a noisy, sticky sound

site_logo

Negin Almasi . 2024-09-15

MORE AT Google

when I used to work on Baker st. I remember lady Lina who always served with a big heart and a smile. 🌸

site_logo

Enrico Morisco . 2024-09-07

MORE AT Google

Very bad very bad service and the food was cold. All India staff

site_logo

Saad Al-Misnad . 2024-08-25

MORE AT Google

There are more spaces down stairs for big parties its just that there is no natural ventilation like windows. No lift going down and not wheelchair accessible

site_logo

Ben_Magz Travels . 2024-08-20

MORE AT Google

Staff was very helpful nd store was clean

site_logo

YOGESH NAKUM . 2024-08-17

MORE AT Google

I grabbed a quick chicken meal, the toilet smell that lingers around the collection point. Is very off-putting.

site_logo

MrKP . 2024-08-14

MORE AT Google

My order was incomplete. I paid for 2 portions of 2piece wings but only 1 portion was delivered.

site_logo

Deji . 2024-08-06

MORE AT Just Eat

By far the most poorly run fast food place I’ve ever been to. I’ve been waiting over 20 minutes for a sandwich this KFC needs new management asap

site_logo

Mohsen Sayahi . 2024-08-05

MORE AT Google

Awfull food, over over cooked filet

site_logo

Wasi . 2024-08-05

MORE AT Just Eat

Iam so sure that i didn't order a fillet burger but got one instead of zinger burger ! Unmade my day! It's the driest burger i ever had!

site_logo

Nahid . 2024-08-04

MORE AT Just Eat

Service was really best and rahman was lovely

site_logo

K S . 2024-08-03

MORE AT Google

It was ok nothing special. The chicken was sloppy and the breading of the chicken was not good.

site_logo

Yassin NBZ . 2024-07-31

MORE AT Google

Really nice costumer service staff are really nice Rahman helped me with my order he is really friendly.

site_logo

Masumi . 2024-07-28

MORE AT Google

Really friendly staff and fast service. Rahmal was really helpful as well.

site_logo

Littlebigalexg :3 . 2024-07-28

MORE AT Google

Awesome service ny sweet girl sonal

site_logo

Jarif . 2024-07-25

MORE AT Google

Horrible!It says food is delivered and it’s not there at all.I saw the driver drive off and leave

site_logo

Sahil . 2024-07-13

MORE AT Just Eat

Food was cold by the time it got here. Got screenshots of the map and he didn’t move for ages, when the delivery person got here, he said he broke down (got a video of this) but there was no attempt at contact to advise.

site_logo

Matt . 2024-07-10

MORE AT Just Eat

Visited this branch July 8, 2024, dinner. Terrible and slow service! Lady behind the counter was more interested in looking at us than getting our food ready! Staff are just busy talking to each other rather than focusing on customers! We ordered a 6 piece bucket meal but one of the piece was really tiny! Portions have got really small nowdays and so is the service! I will not buy from here anymore and do not recommend this place!

site_logo

Arman De Guzman . 2024-07-09

MORE AT Google

The wings bucket is great value and actually very good hot wings!

site_logo

A . 2024-07-09

MORE AT Just Eat

This KFC is different it's not giving Rider dring. This is the answer given by staff members.

site_logo

RAMIZBHAI Vahora . 2024-07-06

MORE AT Google

Sonal was very good polite and friendly by heart…great service by her…must recommend

site_logo

VISHAL MAHAJAN . 2024-07-03

MORE AT Google

Perfect service I got by pretty lady sonal

site_logo

Meghna Erda . 2024-06-27

MORE AT Google

Lovely service by staff love kfc

site_logo

Santiago Hernandez . 2024-06-24

MORE AT Google

I’ve ordered regular KFC bucket and it felt over fried, the chicken peaces were dark brown color.

site_logo

Maria Adamsky . 2024-06-22

MORE AT Google

The restrooms were far beyond disgusting! I almost had to vomit

site_logo

T L . 2024-06-20

MORE AT Google

This place has very chips and decent Chicken.

site_logo

Maksims Dust . 2024-06-17

MORE AT Google

Nice food but stinks soooo bad the whole shop smells like a toilet🤮🤮🤮

site_logo

hreh Udhe . 2024-06-15

MORE AT Google

Food was yum and service was gud

site_logo

Alonso Valencia . 2024-06-13

MORE AT Google

Customer service which I got few days back was very poor one of the team member RAHMAN (RAJU) was very rude towards me first he told me to order on kiosk as I told him already I want to customise some chicken after waiting so long i orders on kiosk with table no then I asked that guy to give me mayonise he told me they don't have but before he was giving mayonise to some girls and then I put table service and came to took my order and asked him bro it was table service and he replied so rudely with me that he don't have much staff to do service.nd even team member were calling his name raju but he put his name different rehman I Am very disappointed by this kind of service provided by KFC Baker Street.i think manager needs to teach him how to talk with customer and how to do customer service.Today i got the time to share my worst experience happened with me few days back from member of staff in KFC Baker street.

site_logo

Jonan D Costa . 2024-06-08

MORE AT Google

Many items not received and when called they said that the delivery person took my food but the bag wasn’t open….

site_logo

Albu . 2024-06-05

MORE AT Just Eat

Always attentive with my food order

site_logo

Tyrell . 2024-05-31

MORE AT Google

Wow kfc love Baker Street perfect halal store

site_logo

Mayur Patel . 2024-05-31

MORE AT Google

Wow KFC Baker Street quick service

site_logo

T.G PATEL . 2024-05-30

MORE AT Google

Staff was quite polite and good good

site_logo

Nikunj Patel . 2024-05-30

MORE AT Google

There is plenty of seating in the basement, but the floor is sticky. Chips are cold and tasteless. I will never go to this store again

site_logo

Reiko . 2024-05-29

MORE AT Google

I was so surprised by staff service and food was so delicious. I went downstairs and they have big lobby and it was clean and love to visit this place again. Thank you Baker street you made my day.

site_logo

Saurav Chaulagain . 2024-05-29

MORE AT Google

This review is for apologise to ur staff member sonal as we ordered megabox today Between 5 to 6 but my brother shouted on the girl as he has some kind of disorder as we Didn't took any table Service but my brother expected the table Service but the girl was so sweet nd nice she didnt say anything to us and i apologise to her same time but she was sacred about this...t hats why i am putting this review nd i say sorry to her as its not her fault....thanks kfc baker Street for amazing customer service and for such kind of patience staff you Have.

site_logo

Shahrin Hossain Nishita . 2024-05-27

MORE AT Google

We popped in around 11am on Saturday and ordered our food at the screens. We were told to put in our table marker number but there were none so had to go and find out what number to add, apparently 00 will do, then there was no paper for a receipt, how it had run out 2 hrs after opening I dont know. We got out food and went to sit downstairs, there's plenty of seating but every single table had crumbs on and was sticky, there was ketchup all over one of the walls. The food itself was ok, although my son had to go back up and ask for his cheese slice as It was missing. I wouldn't rush back here due to the cleanliness, as it clearly hadn't been properly cleaned prior to opening

site_logo

Nikki “Niknak” . 2024-05-26

MORE AT Google

Food came 1 hour later and it’s cold. I have left a note to have mayonnaise and got ignored.

site_logo

Rama . 2024-05-22

MORE AT Just Eat

Ordered a mini chicken fillet burger...... Got 1 piece of chicken instead of what I ordered with my chicken fillet burger meal. Which was a Mini Fillet Burger. 🙁

site_logo

Kacey . 2024-05-19

MORE AT Just Eat

Never been to such a bad KFC. The burgers were so poorly and carelessly prepared that we preferred to go to the chicken shop.

site_logo

V. M. . 2024-05-11

MORE AT Google

Waited over 1.5 hrs and food never came even though it said delivered!!

site_logo

Bernice . 2024-05-10

MORE AT Just Eat

They gave our food to someone else, we asked if we would still receive our order, then they gave it to us, it turned out that there was no chicken burger included and the food was not tasty either.

site_logo

Jurgen Vervoort . 2024-05-06

MORE AT Google

During my university days, I frequented this establishment regularly, and I must say, the food remains consistently delicious, with prompt service to match. The atmosphere never fails to impress, as everyone seems to be enjoying their lunch and getting along seamlessly

site_logo

Andrew C. Sebastian . 2024-05-03

MORE AT Google

food wad cold and wasn't even notified when driver was here all food went in bin won't order ever again

site_logo

Peter . 2024-05-01

MORE AT Just Eat

Full hygiene and fresh food. Best customer service by simran

site_logo

Maksud Ansari . 2024-04-29

MORE AT Google

Good and excellent customer service. Love to go this KFC Baker Street. Food was delicious and fresh as well staff was very polite and good supportive with order.

site_logo

forhan rahman . 2024-04-26

MORE AT Google

Horrible, a frightening state of dirt... You will stay glued to the ground with every step you take and don't think you'll find a clean table... However, there wasn't a big crowd when we went....

site_logo

Audrey C. . 2024-04-25

MORE AT Google

Food was really delicious. I visited store today. Staff were very polite as specially assistant manager Chirag 👍

site_logo

Vishnu Gosvami . 2024-04-24

MORE AT Google

Chicken was all soggy and not edible absolutely disgusting and disappointing

site_logo

Sheyma . 2024-04-24

MORE AT Just Eat

Cold food. Service 0. Tables with a lot of garbages on it. I do not recommend at all

site_logo

Melvin de vos . 2024-04-22

MORE AT Google

It's ok. But caught 1 of them picking his nose

site_logo

Martin Ball . 2024-04-17

MORE AT Google

Rubbish I don’t recommend it , food is not fresh , I ordered kids box for my baby and gave me expired Pineapple stick

site_logo

A . 2024-04-10

MORE AT Google

Ordered two 'Zinger Supercharger Tower Box Meal with two hot wings' today on 03rd April, 2024 at 22:00 hrs. Apprx. Zinger means spicy 🔥 but they gave me a non spicy meal. Bland Taste. Staff is short hence service is dicey. Atmosphere is ok but places like this Spoils the original KFC brand. They should be shut.

site_logo

Siven George . 2024-04-03

MORE AT Google

The staff consistently makes mistakes with the orders such as displaying to take the wrong order and the clients are generally rude. Not my favorite KFC location

site_logo

Rosen Toshev . 2024-03-28

MORE AT Google

Nice quick meals, good atmosphere of diners

site_logo

Charlie Paul . 2024-03-28

MORE AT Google

20min waited to get my food staff and manager on duty to busy chatting to each other terrible service,I asked for money back i took another 10min

site_logo

Kim P . 2024-03-18

MORE AT TripAdvisor

I wish i could score 0 Rude staff all over the place Dirty shop Machines not working and no one cares and their explanation is that they are short staffed

site_logo

Adnan Boulebnane . 2024-03-18

MORE AT Google

If there was an award for dirty restaurants, then this place would win it. It is filthy beyond words. I think it was last cleaned 100 years ago! Chicken is bland and cold. Not fresh. Staff were pleasant not really friendly. Lazy. They are busy because of location and it is halal.

site_logo

Abovetheclouds . 2024-03-15

MORE AT TripAdvisor

KFC is not halal even though it says halal, if you read the KFC website they clearly mention that they 'STUN' the chicken before slaughter, that means they electrocute the chicken. Stunned chicken is NOT HALAL

site_logo

Farid Mehdi . 2024-03-15

MORE AT Google

If there was an award for dirty restaurants, then this place would win it. It is filthy beyond words. I think it was last cleaned 100 years ago! Chicken is bland and cold. Not fresh. Staff were pleasant not really friendly. Lazy. They are busy because of location and it is halal.

site_logo

Em De . 2024-03-15

MORE AT Google

the time for delivery changed so in total I waited just over 1 hour from placing the order.

site_logo

Stuart . 2024-03-10

MORE AT Just Eat

The. Food should have been packed better. A. Box would have been appropriate. The paper bag resulted in the food losing its crispness and get soggy

site_logo

R . 2024-03-01

MORE AT Just Eat

I did not receive my order so disappointed. Rang KFC no answer,terrible service

site_logo

Caroline . 2024-02-26

MORE AT Just Eat

not happy. there supposed to be cancel button or order supposed to be canceled if no courier around. 1 hour late, cold food

site_logo

Piotr . 2024-02-22

MORE AT Just Eat

Everything is fine. We ordered self-service coffee for the menu, but they brought it without, since the coffee machine did not work, they offered drinks in return. It would be great if they immediately wrote on the monitor which products are not available

site_logo

Алена Осока . 2024-02-20

MORE AT Google

We never expected a halal KFC in London, what else you want when you can eat at your favourite restaurant. Best halal option near to Madam Tussaud’s. Highly recommended.

site_logo

BAYSH AHMED . 2024-02-17

MORE AT Google

Downstairs is garbage central tables and floors were filthy

site_logo

Bahja . 2024-02-15

MORE AT Google

Very bad. Delivery got delayed by about an hour and the food came very cold and soggy.

site_logo

Saja . 2024-02-10

MORE AT Just Eat

Didn't include gravy even though I requested it

site_logo

Kader . 2024-02-09

MORE AT Just Eat

The driver did not actually deliver the food as per the delivery notes which he/she did not or could not read, I request a FULL REFUND STRAIGHT AWAY PLEASE

site_logo

Marty . 2024-02-08

MORE AT Just Eat

Restaurant didn’t follow any preference or instructions and filled majority of 10 piece family bucket with many drumsticks, tiny wing and thigh pieces which were the size of hot wings. Took pictures and sent in app and still waiting response from JustEat.

site_logo

Mohammed . 2024-02-06

MORE AT Just Eat

Food wasn’t delicious or fresh horrible food horrible kfc

site_logo

Raphael . 2024-02-03

MORE AT Just Eat

Chicken is not good there is no condiment

site_logo

Aisha . 2024-02-02

MORE AT Just Eat

Similary restaurants in London

restaurant_img
3.6

145 Opinions

location-icon308 Edgware Road
American
outdoor_seating_71489takeaway_71489delivery_71489

Absolutely delicious smash burger. Thick enough to have the inside pink but smashed enough to get all the crusty bits. Brilliant and dangerous as a lunch option, particularly with clean taps and a good selection of craft beer.

restaurant_img
3.6

4261 Opinions

location-icon57-60 Haymarket
American
outdoor_seating_75607takeaway_75607delivery_75607

Siempre es un lugar maravilloso para ir en cualquier ocasión. Un menú realmente especial e interesante con mucha variedad y variedad. El bistec con patatas fritas es fenomenal y la variedad de cócteles es fabulosa. Increíble decoración en las paredes de toda la historia del cine y una increíble atención al detalle en todo el restaurante. Muchas piezas de guiones antiguos, pinturas y fotografías de estrellas de cine e interesantes huellas de manos de Hollywood en la pared: ¡una cena que no debe perderse!

restaurant_img
3.6

2190 Opinions

location-iconSt. Pauls
American
outdoor_seating_70605takeaway_70605delivery_70605

One of the best onion rings imo. Good burger for its price.

restaurant_img
3.6

818 Opinions

location-icon115 Buckingham Palace
American
outdoor_seating_68215takeaway_68215delivery_68215

Food was good, arrived quickly. It was a little quieter than usual but still great.

restaurant_img
3.6

1723 Opinions

location-icon185-187 Oxford Street
American
outdoor_seating_110633takeaway_110633delivery_110633

Came to this McDonalds with my mum on Thursday 28th November Placed the order at the till, service was slow. Getting the food was even slower, then when eating the meal the burger was really cold and had onions and pickles in which I did mention that I did not want any onions or pickles Took the burger back up and said that it’s cold, the manager did not seem happy at all about changing it Then the hot chocolate was rubbish so my mum took that up to get it changed but it still wasn’t good Never going back here again because of the issues I think the staff and management needs to be trained again