McDonald's in City of London, Westminster

The burger at this place is very good and served by a beautiful British blonde.

The mc flurry was terrible and i didnt enjoy it at all. I got The biscoff limited mcflurry and there were almost no biscoff biscuits

Good breakfast and coffee toffee latte

Waited 40 minutes for food because I’m too non-confrontational. When I finally asked and showed them my receipt they had to put me in the back of the line so it took another fifteen minutes.

Great as usual, never disappointed.

No gluten free options. Very bad.

Terrible staff, they do not call out all the numbers, cannot pronounce numbers properly when they do , and they are super rude

Really quick service. I ordered fries and chips and I received all my items very, very quickly.

Most arrogant and rudest employees I have ever seen, I’m astonished by the of their speach and I can’t tolerate this.

The food was okay – nothing special, but acceptable. However, the service was absolutely terrible. The woman with glasses literally threw the food on the table like she was fed up before we even said a word. No courtesy, no professionalism. She acted like she was being forced to work there. With service like that, you completely lose your appetite. Definitely not coming back and wouldn’t recommend it to anyone.

it offers the usual sandwiches with meat which unfortunately is no longer the same as it was a few years ago, it is lukewarm and not cooked at the moment, the sandwich with dried meat is sad, but the place has a unique position. Prices are lower than other fast food chains. Nowadays you go to Mc Donald's in an emergency or you avoid it.

Where do I start? Staff were not wearing gloves making sandwiches, they were extremely slow, I was order 327 and they were up to 365, when I would go up to see where my food was a rent a cop was attempting to be intimidating like he has an important job telling us to go to the back, 40 minutes later we got our food. 100% stay away from this location.

No internet connection in the restaurant, fail to use the WiFi provided also

Very good!! Clean, efficient and viby. And in an iconic venue!

Everything ok like in Italy but with greater choice

5 star that they have at least one vegan option. Thank you.

Why 5 starts for the only thing as the service was spot on . 20 products, customised , no issues with none of them , waited less then 10 min on a very busy Saturday. Congratulations 🎊 👏 ( fastest McDonald's ever been with all the items correct)

The location that the food was supposed to be delivered too was incorrect resulting in the food coming cold and late

Pathetic guard on security, misbehaved with me with such audacity. I was just looking for my friends who were sitting downstairs despite ordering food he encountered me saying ‘yes?’ While i was going down on which i asked what was the problem, he misbehaved and didn’t let me go down saying’you stay here for 2 minutes, if your friends are here they will come here and if they dont it means they are not here’, i had to call them and we all left. Poor service, please look into who you are hiring as we don’t show up on your qsrs to get embarrassed and misbehaved with!! Never going to visit again.

Lots of seating including bench seats for when it's busy. Exactly as you would expect from McDs

Very well organised and fast efficient service when we rocked up around 11pm on a Friday.

One of the best McDonald’s I have been in. Food excellent and piping hot. Not normally a fan of them but decided to try as convenient.

I have waited for 20 mins didn’t get my food then then they gave me the wrong order which was apple juice stead of apple pie like tf is this?! Never coming back, Oxford street is better! Also management shouted at the coworker in front of everyone .

Classic Mc. However, always a guarantee when you don't know what to eat.

Pretty Good! Different menus from europe except of iconic BigMac!

A huge footfall of people with a reasonable wait for your order and yet with such a huge turnover of people we still got cold chewy chips. Good work.

Probably the busiest McDonald’s I’ve been to in all my travels all over the world, but this McDonald’s was the most efficient! Everyone worked with a purpose and it really showed that teamwork was alive here. Even on a very late Friday night! There was a young customer who was causing trouble and that was fixed with security coming right away.

Girl at second window serving was extremely rude and arrogant. I bought 2 adult Minecraft meals in which both toys were missing and a sugar doughnut. I had to drive back through the drive threw and wait in the queue again with my disabled kid. Worker then tried to tell me to take a parking space and wait on 2 toys and a doughnut that they never put in to begin with. I refused to park up and she handed me a bag. I drove away and again there was only 1 toy and doughnut. So deliberately bumping people. AVOID RUDE STAFF

Two levels underground is where the seats are once you get through the VIP ropes and the ordering machines that have replaced the counter. It's alright. It's in a good spot but it's both full and manic.

They kicked me out for no reason

25p for mayo???? You are kidding!!!

Not surprising due to the location that it was very busy, but to say that the service was very quick and pleasant,

It is much more attractive now with water fountains.

I never even got my food it wasn’t delivered to me id like a refund

A fine McDonald's with good service

Served quickly, restaurant very clean. Great location.

Just a normal everyday McDonald's

perfect place to get out of the hustle and bustle

Just what you would expect from a McDonalds, clean bathrooms, free wifi and cheap food. I like that it is much cleaner than McDonalds in Mexico or the USA. The bad thing is that everything is now automated and the service is not very good. Check your order, I was missing a hashbrown potato

Fast and efficient service at this restaurant. Got my meal pretty quickly. Thanks 👍🏻

Terrible staff with bad attitude. Nudging you to leave as soon as finish the meal.

Quality not as good these days.

They did not include the whole meal, Rip off

Order was not delivered!!!!! I hate this app so much such a selfie delivery driver r

Very loud and busy atmosphere. Half our order was not given to us as a mistake.

The food was utterly distgusting. It was extremely greasy, cold, soggy and had a very unpleasant taste. I almost threw up. Employees were kind and friendly, though.

Very Crowded and food not up to the mark. Clearly shows being served in hurry.

Service so slow (yes know busy place) food was bordering on cold and shake more like slurry by the time reached us @ table.

Terrible terrible experience. The janitor with a low pony tail is extremely RACIST. She prevented me and my friends from even being seated as if we couldn’t afford a five pound chicken nugget. She told us the area was closed wherever we wanted to seat while allowing all other people in. Extremely disgusting behaviour. When we (were forced) to leave the store, she still kept pointing fingers at us with a guard. Just FYI, we are all well-educated college students.

There was a problem with our soft drink, but it was replaced. The bathroom is in the basement. We tried the veggie burger because they don't sell it in Hungary, but it was delicious.

Saturday morning and there were only 3 people we could see in the kitchen. They had a huge queue. We ordered and then had a 25 minute wait, as the orders were dealt with out of order. My number appeared on the 'collect' screen but then wasn't actually ready for at least another 10 minutes. Food was great, service bad.

Apparently they sell human meat there...

Great experience! Fast service, clean space, and perfect location for a quick bite in central London.

Great porridge and lovely coffee. Very good loyalty system to gain points on a variety of different food and drink - and also every now and then you get special offers in the app for extra bonus points. The restaurant is only takeaway mainly at this early hour of the morning but there are still some seats to sit at ( but it's very cold near the door.

good spot to do a poo in the urinal

Crazy busy, mickeys is mickeys 👍 Best part, no one tried to look down my top or stare at my ass as I walked away from the counter 😹

It's too busy. we need to wait for food but it was tasty.

This is a very busy restaurant due to location. Service is awful. Staff rude & you have to double check all orders for missing items. If something missing, like sauces you ordered for Selects of Nuggets expect them to be thrown at you. I know they're busy but there should be no compromise on customer service especially if you ask politely for your missing items like I did. Food not that great either, ok if you like cold fries which i started to consume about 4 minutes after pick up. Plenty other fast food joints available in area. About this one.

Got it! Here's the updated review: --- ⭐⭐⭐⭐⭐ **Great Experience at McDonald's Leicester Square** Visited McDonald's Leicester Square and had a great time. Despite being busy, the service was efficient and friendly. The store has a charming, restored wooden vibe and upgraded self-service order points with numbered tables on the ground floor. There's additional seating in the basement. The toilets were very clean. Enjoyed table service and used the McDonald's App for convenience. MacDelivery is also available. Highly recommend!

Wouldn't often get anything from McDonald's,, but when you're after a cheap breakfast in London you don't have too many options.

The place is full of beggar's, when you are eating your food you will get pressed to buy things for them, no security the management don't care. Avoid go to burger king opposite.

I never even been to England but I will say this was quite an amazing mcdonolds

Quite clean for such a busy place

An EXCELLENT Mackie Deez. I have been to this one a few times maybe more. Always HOT burgers, I might have to wait but it is STILL HOT. I always get the Double Quarter Pounder so maybe that is the reason why it is always hot, but even the fries are better here for some reason. Some Mackie Deez are better than others (Hammersmith Broadway is always cold, no toilets and very busy so crammed in a small space waiting for the food... Hull, Andrews Quay is like this one, always hot food) Location is obviously busy it is Leicester Square people! Don't expect a conversation with staff. Loads of seating but once again it's Leicester Square. If you find it too much hassle... You could REALLY punish yourself and go to the Burger King opposite that I wouldn't touch with a bargepole after my first and last visit!

McDonald's seems to have forgotten how to make a burger. My double quarter pounder was actually missing the bottom half of the bread bun. I found it more amusing than frustrating. I know the burgers have become smaller, but not like this.

Perfect location and nice as always

Been to many Mac Donald’s this is one of the worse. poor service manners of staff not acceptable food very poor just about warm staff in general terrible if I could have given zero I would have done

It gets so busy the staff cannot cope with the number of people ordering food from the digital screens

Been here multiple times as my daughter loves to chase the pigeons! Always busy, and I mean REALLY busy! But they handle it well. Just wish they kept it tidier.

I paid £5 just for the chicken wraps, even it’s not worth £2. Whats wrong with you guys

For the third time in a month I ordered a triple cheeseburger and received a single cheeseburger instead

Visited here last summer and was surprised by how relaxed it was inside.

This restaurant is pretty busy, however staff is helpful and kind. I tried out the wrap of the day deal which seems like a cheap and healthy option for some quick bites.

Really good wrap and was very busy today, NYE.

Horrible servicio - el lugar era un caos absoluto. Tuve que esperar siglos y el pedido estaba completamente equivocado, a pesar de que lo comprobé dos veces. No estoy contento. Ni siquiera daría una estrella.

Is just a shame that we are allied to buy a whole cup of coke and we can not use the toilet after it. I work around here and is just a shame for me or for the tourist that we can not wee after having a meal. No mc Donald’s standard. The staff are working very hard I recognise though.

This Mcdonald Service Suck. My drink was givem wrong. When I asked to be changed the drink that I havent drank - she said, she can't fix it because I ordered 1 hour ago when I literally just ordered 10mins ago. I only realisd when I'm about to drink it because it supposed to have whipped cream on it. And to be treated like I'm lying, with such hostility and raised voiced when I went there nicely and politely really ruin my morning. It wasnt a really busy morning either for me to ask. ordered at 8:50am, went to get it fix at 9:03am.

Rechacé el uso del inodoro por un miembro del personal para mi hijo de 6 años antes de que hubiera hecho cola y comprado algo. ¡Ridículo! Me llevé mi dinero a otra parte.

On the night of December 21, 2024, I visited a McDonald's and ordered some fillet burgers with a meal. However, I made the mistake of selecting regular drinks. The manager informed me that ice was mandatory for regular meals, but I explained that it was cold outside and I didn’t want a cold drink in that weather. Unfortunately, he was rude and unhelpful, which was disappointing. To make matters worse, the staff wasn’t wearing name badges, so I couldn't even mention his name. My order number was 0869, and I spent around £32, but instead of efficiently managing the situation, he wasted my time and ended up calling security. The issue was never resolved, making it a frustrating and unpleasant experience due to the staff's poor attitude.

An absolute hidden gem. Amazing that nobody has ever really heard of this place, but not surprising I suppose with it being tucked away off the main tourist and busy area. Such fast and speedy delivery and all those bright colours. Wow. Hidden gem.

They close their toilets early, what an inhumane thing to do

Close the downstairs room at 9:00 p.m.!!! no more room.. unacceptable..

And I don't put less because you can't...Not a single McDonald's restaurant in the UK has gluten-free options for celiac or intolerant people. It's a real shame. In Spain, if you can't find a place to eat gluten-free, especially for children, you always have McDonald's...in London, you better take the tupperware... And if you find a place that has gluten-free options, they don't guarantee that it is free of cross contamination...God save the Queen!..of being celiac.

Always busy so expect long wait times, they typically have 30 or so orders pending at any time. I order my drink and food separately as 2 different orders, they will prioritise simple orders like 'just 1 drink' ahead of other waiting customers, that way you can at least have your drink whilst waiting for your food to be ready.

If you are a tourist beware and keep your belongings very carefully. In all public places here. Someone stole our mobile phone in the McDonald's

**McDonald's in Leicester Square: Golden Arches with a light smudge** McDonald's in Leicester Square is supposed to be the flagship of fast food in the heart of London, but really? It looked more like the Titanic just before the iceberg. Right from the start, everything went smoothly - that is, if you consider a non-working discount coupon a smooth start. Big Mac menu at full price? Well, why not, I'm a tourist after all, so let London really peel me off. I ordered a burger without mayo, but apparently no one told the chef that "without" really meant without. Obviously, it's more of a philosophical concept here. Receipt? None. No paper, no email, nothing. If I hadn't seen my bank account, I might have thought I won that meal in the raffle. And when I sat down at the table (the only free one where no one was fighting for a seat), I noticed that a suspicious gentleman was sleeping next to me. Maybe he had a better McChicken experience than I did because he looked like he was sleeping really hard. Highlight? Toilets. That was a story in itself. Dirty, wet, with the atmosphere of an abandoned train station at three in the morning. I just wanted to wash myself, but in the end I felt like I needed to take the vaccination. To be fair, the food tasted just like any other McDonald's - that one constant you can always count on even when all else fails. But if the McDonald's in Leicester Square ever wins an award, it will probably be for the best places for an uncomfortable rest. All in all? I'd rather buy fish and chips on the street next time. But thanks for the experience Leicester Square, at least now I know what "fast food" means without a guarantee.

We went in and ordered. They got the order wrong and luckily we had kept the receipt to prove what we actually took. While we were waiting for the right order we wanted to go to the bathroom after all day out and about but they said it was unusable. After a few minutes I saw them let a boy into a bathroom, perhaps a private one... so I asked to go too since it's not nice to eat with a bursting bladder. The staff told me it wasn't possible even though they made other people go in front of me just because they were older or with children. Let's start with the fact that it's illegal not to have a usable bathroom in a restaurant but let's talk about hygiene? Not being able to wash your hands after touching everything in the city. By then I had already ordered and I couldn't change places, I'm truly indignant and disappointed especially because I didn't receive an apology from the staff but rather laughter in my face making me look like the wrong one who was simply asking if I could exercise my right! Not even in Italy, where everyone speaks badly of it in terms of organization, do these things happen. Embarrassing!

Hamburguesas frías y patatas fritas, y no quiero decir que no muy calientes... ¡Quiero decir frío! Como tomó tanto tiempo para que la comida se preparara y tuvo que sentarse abajo en el sótano, no podíamos molestarnos con la molestia de volver a tomarla. Debería haber seguido con nuestro Burgerking habitual. Primera visita aquí y definitivamente la última!

always forgetting something, missing 2 large chips

Helena/Elena gave us such a great service: persistent, she was so committed to her role. PURE JOY to see her, managing the amount of crazy people this venue deals with. GREAT!

The entrance has steps, the restaurant isn't very big. There are two screens to order your food. The service and menu is what we expected. Nothing relevant to say but the few tables weren't clean.

Short staffed, so told seated area downstairs closing, rushed us then locked the toilets and refused to let us use them after eating! Breaking the law! Explained had a disability was told to see The manager, he said ‘ I don’t care use toilets at the Christmas market and they don’t have to provide them! ’ The law says different! Disgusting place and unprofessional service by idiots! 100’s of people and no toilet! Paid to have a meal then basically told to get out!

Great experience, more seating. Fast delivery of food and good location.

Very large McDonald's, with outside seating, seating on the ground floor (very loud) and very deep in the basement. Cleanliness of the tables is like this. Cleanliness of the toilets was okay. There are more than enough self-service machines to order from. Food was warm and OK.

Very late, very cold. Tasted terrible.

La calidad extremadamente baja cuando se trata de comida y servicio al cliente es algo que se convirtió en sentido común en McDonald's, pero esta tienda es especialmente repugnante como es. Todo el mundo de la calle viniendo a usar los baños, no comprando nada, creando caos y desorden en todo el lugar, largas colas sin fin, y cero atención de sus miembros del personal. Para evitarlo.

Go your way, they are just there to collect your money! Welcome, zero service, zero service and this is wrong when ordering. It's really worth Zero if you don't put it everywhere.

Breakfast muffin was dry and hot chocolate wasn't sweet

There is no gluten-free or lactose-free option.

Crowded, but fast service and there are toilets