McDonald's in City of London, Westminster

Fast and efficient service at this restaurant. Got my meal pretty quickly. Thanks 👍🏻

Terrible staff with bad attitude. Nudging you to leave as soon as finish the meal.

Quality not as good these days.

They did not include the whole meal, Rip off

Very loud and busy atmosphere. Half our order was not given to us as a mistake.

The food was utterly distgusting. It was extremely greasy, cold, soggy and had a very unpleasant taste. I almost threw up. Employees were kind and friendly, though.

Very Crowded and food not up to the mark. Clearly shows being served in hurry.

Service so slow (yes know busy place) food was bordering on cold and shake more like slurry by the time reached us @ table.

Terrible terrible experience. The janitor with a low pony tail is extremely RACIST. She prevented me and my friends from even being seated as if we couldn’t afford a five pound chicken nugget. She told us the area was closed wherever we wanted to seat while allowing all other people in. Extremely disgusting behaviour. When we (were forced) to leave the store, she still kept pointing fingers at us with a guard. Just FYI, we are all well-educated college students.

There was a problem with our soft drink, but it was replaced. The bathroom is in the basement. We tried the veggie burger because they don't sell it in Hungary, but it was delicious.

Saturday morning and there were only 3 people we could see in the kitchen. They had a huge queue. We ordered and then had a 25 minute wait, as the orders were dealt with out of order. My number appeared on the 'collect' screen but then wasn't actually ready for at least another 10 minutes. Food was great, service bad.

Apparently they sell human meat there...

Great experience! Fast service, clean space, and perfect location for a quick bite in central London.

Great porridge and lovely coffee. Very good loyalty system to gain points on a variety of different food and drink - and also every now and then you get special offers in the app for extra bonus points. The restaurant is only takeaway mainly at this early hour of the morning but there are still some seats to sit at ( but it's very cold near the door.

good spot to do a poo in the urinal

Crazy busy, mickeys is mickeys 👍 Best part, no one tried to look down my top or stare at my ass as I walked away from the counter 😹

This is a very busy restaurant due to location. Service is awful. Staff rude & you have to double check all orders for missing items. If something missing, like sauces you ordered for Selects of Nuggets expect them to be thrown at you. I know they're busy but there should be no compromise on customer service especially if you ask politely for your missing items like I did. Food not that great either, ok if you like cold fries which i started to consume about 4 minutes after pick up. Plenty other fast food joints available in area. About this one.

It's too busy. we need to wait for food but it was tasty.

Got it! Here's the updated review: --- ⭐⭐⭐⭐⭐ **Great Experience at McDonald's Leicester Square** Visited McDonald's Leicester Square and had a great time. Despite being busy, the service was efficient and friendly. The store has a charming, restored wooden vibe and upgraded self-service order points with numbered tables on the ground floor. There's additional seating in the basement. The toilets were very clean. Enjoyed table service and used the McDonald's App for convenience. MacDelivery is also available. Highly recommend!

Wouldn't often get anything from McDonald's,, but when you're after a cheap breakfast in London you don't have too many options.

The place is full of beggar's, when you are eating your food you will get pressed to buy things for them, no security the management don't care. Avoid go to burger king opposite.

I never even been to England but I will say this was quite an amazing mcdonolds

Quite clean for such a busy place

McDonald's seems to have forgotten how to make a burger. My double quarter pounder was actually missing the bottom half of the bread bun. I found it more amusing than frustrating. I know the burgers have become smaller, but not like this.

An EXCELLENT Mackie Deez. I have been to this one a few times maybe more. Always HOT burgers, I might have to wait but it is STILL HOT. I always get the Double Quarter Pounder so maybe that is the reason why it is always hot, but even the fries are better here for some reason. Some Mackie Deez are better than others (Hammersmith Broadway is always cold, no toilets and very busy so crammed in a small space waiting for the food... Hull, Andrews Quay is like this one, always hot food) Location is obviously busy it is Leicester Square people! Don't expect a conversation with staff. Loads of seating but once again it's Leicester Square. If you find it too much hassle... You could REALLY punish yourself and go to the Burger King opposite that I wouldn't touch with a bargepole after my first and last visit!

Perfect location and nice as always

Been to many Mac Donald’s this is one of the worse. poor service manners of staff not acceptable food very poor just about warm staff in general terrible if I could have given zero I would have done

It gets so busy the staff cannot cope with the number of people ordering food from the digital screens

I paid £5 just for the chicken wraps, even it’s not worth £2. Whats wrong with you guys

Been here multiple times as my daughter loves to chase the pigeons! Always busy, and I mean REALLY busy! But they handle it well. Just wish they kept it tidier.

For the third time in a month I ordered a triple cheeseburger and received a single cheeseburger instead

Visited here last summer and was surprised by how relaxed it was inside.

This restaurant is pretty busy, however staff is helpful and kind. I tried out the wrap of the day deal which seems like a cheap and healthy option for some quick bites.

Really good wrap and was very busy today, NYE.

Horrible servicio - el lugar era un caos absoluto. Tuve que esperar siglos y el pedido estaba completamente equivocado, a pesar de que lo comprobé dos veces. No estoy contento. Ni siquiera daría una estrella.

Is just a shame that we are allied to buy a whole cup of coke and we can not use the toilet after it. I work around here and is just a shame for me or for the tourist that we can not wee after having a meal. No mc Donald’s standard. The staff are working very hard I recognise though.

This Mcdonald Service Suck. My drink was givem wrong. When I asked to be changed the drink that I havent drank - she said, she can't fix it because I ordered 1 hour ago when I literally just ordered 10mins ago. I only realisd when I'm about to drink it because it supposed to have whipped cream on it. And to be treated like I'm lying, with such hostility and raised voiced when I went there nicely and politely really ruin my morning. It wasnt a really busy morning either for me to ask. ordered at 8:50am, went to get it fix at 9:03am.

Rechacé el uso del inodoro por un miembro del personal para mi hijo de 6 años antes de que hubiera hecho cola y comprado algo. ¡Ridículo! Me llevé mi dinero a otra parte.

On the night of December 21, 2024, I visited a McDonald's and ordered some fillet burgers with a meal. However, I made the mistake of selecting regular drinks. The manager informed me that ice was mandatory for regular meals, but I explained that it was cold outside and I didn’t want a cold drink in that weather. Unfortunately, he was rude and unhelpful, which was disappointing. To make matters worse, the staff wasn’t wearing name badges, so I couldn't even mention his name. My order number was 0869, and I spent around £32, but instead of efficiently managing the situation, he wasted my time and ended up calling security. The issue was never resolved, making it a frustrating and unpleasant experience due to the staff's poor attitude.

An absolute hidden gem. Amazing that nobody has ever really heard of this place, but not surprising I suppose with it being tucked away off the main tourist and busy area. Such fast and speedy delivery and all those bright colours. Wow. Hidden gem.

Close the downstairs room at 9:00 p.m.!!! no more room.. unacceptable..

They close their toilets early, what an inhumane thing to do

And I don't put less because you can't...Not a single McDonald's restaurant in the UK has gluten-free options for celiac or intolerant people. It's a real shame. In Spain, if you can't find a place to eat gluten-free, especially for children, you always have McDonald's...in London, you better take the tupperware... And if you find a place that has gluten-free options, they don't guarantee that it is free of cross contamination...God save the Queen!..of being celiac.

Always busy so expect long wait times, they typically have 30 or so orders pending at any time. I order my drink and food separately as 2 different orders, they will prioritise simple orders like 'just 1 drink' ahead of other waiting customers, that way you can at least have your drink whilst waiting for your food to be ready.

If you are a tourist beware and keep your belongings very carefully. In all public places here. Someone stole our mobile phone in the McDonald's

**McDonald's in Leicester Square: Golden Arches with a light smudge** McDonald's in Leicester Square is supposed to be the flagship of fast food in the heart of London, but really? It looked more like the Titanic just before the iceberg. Right from the start, everything went smoothly - that is, if you consider a non-working discount coupon a smooth start. Big Mac menu at full price? Well, why not, I'm a tourist after all, so let London really peel me off. I ordered a burger without mayo, but apparently no one told the chef that "without" really meant without. Obviously, it's more of a philosophical concept here. Receipt? None. No paper, no email, nothing. If I hadn't seen my bank account, I might have thought I won that meal in the raffle. And when I sat down at the table (the only free one where no one was fighting for a seat), I noticed that a suspicious gentleman was sleeping next to me. Maybe he had a better McChicken experience than I did because he looked like he was sleeping really hard. Highlight? Toilets. That was a story in itself. Dirty, wet, with the atmosphere of an abandoned train station at three in the morning. I just wanted to wash myself, but in the end I felt like I needed to take the vaccination. To be fair, the food tasted just like any other McDonald's - that one constant you can always count on even when all else fails. But if the McDonald's in Leicester Square ever wins an award, it will probably be for the best places for an uncomfortable rest. All in all? I'd rather buy fish and chips on the street next time. But thanks for the experience Leicester Square, at least now I know what "fast food" means without a guarantee.

We went in and ordered. They got the order wrong and luckily we had kept the receipt to prove what we actually took. While we were waiting for the right order we wanted to go to the bathroom after all day out and about but they said it was unusable. After a few minutes I saw them let a boy into a bathroom, perhaps a private one... so I asked to go too since it's not nice to eat with a bursting bladder. The staff told me it wasn't possible even though they made other people go in front of me just because they were older or with children. Let's start with the fact that it's illegal not to have a usable bathroom in a restaurant but let's talk about hygiene? Not being able to wash your hands after touching everything in the city. By then I had already ordered and I couldn't change places, I'm truly indignant and disappointed especially because I didn't receive an apology from the staff but rather laughter in my face making me look like the wrong one who was simply asking if I could exercise my right! Not even in Italy, where everyone speaks badly of it in terms of organization, do these things happen. Embarrassing!

Hamburguesas frías y patatas fritas, y no quiero decir que no muy calientes... ¡Quiero decir frío! Como tomó tanto tiempo para que la comida se preparara y tuvo que sentarse abajo en el sótano, no podíamos molestarnos con la molestia de volver a tomarla. Debería haber seguido con nuestro Burgerking habitual. Primera visita aquí y definitivamente la última!

always forgetting something, missing 2 large chips

Helena/Elena gave us such a great service: persistent, she was so committed to her role. PURE JOY to see her, managing the amount of crazy people this venue deals with. GREAT!

The entrance has steps, the restaurant isn't very big. There are two screens to order your food. The service and menu is what we expected. Nothing relevant to say but the few tables weren't clean.

Short staffed, so told seated area downstairs closing, rushed us then locked the toilets and refused to let us use them after eating! Breaking the law! Explained had a disability was told to see The manager, he said ‘ I don’t care use toilets at the Christmas market and they don’t have to provide them! ’ The law says different! Disgusting place and unprofessional service by idiots! 100’s of people and no toilet! Paid to have a meal then basically told to get out!

Great experience, more seating. Fast delivery of food and good location.

Very large McDonald's, with outside seating, seating on the ground floor (very loud) and very deep in the basement. Cleanliness of the tables is like this. Cleanliness of the toilets was okay. There are more than enough self-service machines to order from. Food was warm and OK.

Very late, very cold. Tasted terrible.

La calidad extremadamente baja cuando se trata de comida y servicio al cliente es algo que se convirtió en sentido común en McDonald's, pero esta tienda es especialmente repugnante como es. Todo el mundo de la calle viniendo a usar los baños, no comprando nada, creando caos y desorden en todo el lugar, largas colas sin fin, y cero atención de sus miembros del personal. Para evitarlo.

Go your way, they are just there to collect your money! Welcome, zero service, zero service and this is wrong when ordering. It's really worth Zero if you don't put it everywhere.

Breakfast muffin was dry and hot chocolate wasn't sweet

Crowded, but fast service and there are toilets

There is no gluten-free or lactose-free option.

When my friend ordered tea and her number was on the board she went to take it and the lady working there didn't give it to her. When we asked someone else the told us to wait, went somwhere and when they came back they did their job like nothing happened and we weren't even there. Besides they didn't give my other friend a cookie and I didn't get my 3 sauces. Really bad experience, never coming back again. >:(

Out of the scores of McDonald’s, I did too, this one is one of the worst. Despite that the Employees are working hard, the food, quality, Is awful and the service not much better. Despite them pumping out many meals a minute, our sandwiches were barely warm and were extremely dry. We could not finish them. Even the fries were lukewarm. They did not give us napkins nor a straw with our meal, so we had to fight the crowd and go back to the front and find them. The line employee takes away your receipts so you cannot give proper feedback to McDonald’s corporation.

Food was at the temperature it should be n didn't look like it had Been thrown about before serving ,best meal I've had in a McDonald's in a long time

Staff handling food with bare hands no beard snoods behind counter. Abrupt server. Very shocked.

Excellent place to have a very delicious breakfast

Went to the Leicester square branch it was awful the food was tasteless , the hot chocolate was like water. There was a beggar hanging over our table asking for money, wouldn't take no for and answer, even when i shouted at him to move away, no member of staff came across to intervene either. So really bad experience for us

One point from price- 7 pounds for nothing :) One point from meal’s taste- it can’t even feel to eat meat

My Drink Never came and My Food was cold! Never again

I ordered two french fries and a drink, but they didn't come out for over 20 minutes and just told me to wait. Later, when I asked again, they sarcastically told me it was their fault, saying it was our fault. Another employee came and responded kindly and helped me process the refund. Even while I was talking to the friendly staff member, he continued to taunt me by saying that he came and took your food. I was grateful that the friendly staff told me to say something to the sarcastic staff and go away, but the sarcastic staff was really the worst. Of all the restaurants I've been to so far, I've never seen such bad service.

I ordered two French fries and a cola, but the number for number 617 wasn't called until the order for number 670 came out, so I asked the staff and they told me to just wait in the back. So I waited for another 10 minutes, but there was no sign of the fries coming out, so I said I just wanted a refund, and only then did the person in the shirt respond by arguing that the food had been prepared earlier. Another employee kindly helped me with the refund, so I gave it to them, but the service was really bad, so don't go there. He didn't say anything for 30 minutes while I asked questions and looked at him, and then when I said he wanted a refund, he started criticizing me by saying that the food had been served earlier, which made me feel really bad. Staff service is really the worst👎👎, so DON'T EVER GO

Look,,,,, the deal is good and cheap,,,, top for those who want to save

First off the employees are amazing, exceptional, out of this world incredible. This place was a like a warzone. It was chaos. Thousands of orders being processed effortlessly. The Managers Dahlece and Aydzhan were Generals cool under fire. They had the line running like a well oiled machine. Whatever they are being paid it should be doubled. I asked for specific food items. They were perfect! This is the standard of how McDonalds will become a food powerhouse. Supreme Dream Team. Also so clean. Every table bused meticulously after each patron vacated the table. ⭐️⭐️⭐️⭐️⭐️💯🎯

I’m still waiting for my refund? All the hot drinks spilt everywhere going all over the food and making not edible. Why would I want hot drinks with less than half in the cup and food that taste like coffee? I have pictures to prove this as well. This happened Sunday night why am I still waiting for a response?

One of the better McDonalds! Friendly staff, decent wait time, clean tables, plenty of seating and delicious McDonald’s food! Would recommend this place 👍

Best service professional staffs, Cleanest MacD

Worst McDonalds food flavor ever. Both burger and fries were TERRIBLE. Nice store though!

Good food, people very nice, and spacious space. Highly recommend!! 🥵🥶

It is very good for price and quantity. One of the best restaurants of this chain that I have tried, even superior to many in Spain. Even without being registered in the application they have good offers.

Few week ago i was visiting your store with my family.but that time food is good but your member behavior is too rude name sejal

Food was great, along with quick service. Toilets could of used a bit of a clean however it was great.

You come to pick up a delivery and they just ignore you. So i just cancel. Order from a macdonalds less busy not this one. They dont care about deliveries.

At this time, I have to believe they have a software problem. It happened to me in two different McDonald's that by making changes to a sandwich and a wrap it was practically as if I had asked to remove everything and, randomly, they added only one ingredient. In both cases I asked for the sandwich to be redone but it was delivered incorrectly again. I gave up on it.

Don’t understand these negative comments, come here often and it’s always fast service even when it’s busy periods! Staff are friendly and helpful. Food is good too!

Of 7 individual bathrooms, only 3 worked, a shame!!!!! A McDonald's with so many people and so little services

Great location, this McDonalds is very close to the M&M store too. We came here after the theatre play. It was very crowded. One star because we got food poisoning after eating here last night.

Rats on the floor eating dropped food

MC flurry has very little toppings.

Everything was as normal as any McDonald's but everything changed when I noticed I had a fly in my glass of coke

Hello. In our order, we ordered two sweet and sour sauces and two chips but didn't receive them until we asked about them again. Also, we had to walk through the women's bathroom to get to the men's bathroom. Very unpleasant. ALSO, after I ate, i was sick for the WHOLE night and had a bad stomach ache for THREE DAYS!!! Bad McDonalds. I'm gonna go cry now. BYE

Very modern and clean Mc Donald's only went in for a flat white just being mid day as I left the place got very full with tourists.

The food was also very good, the service, well, very poor. On the one hand, I didn't get a block, and on the other hand, McDonald's felt a bit small, even if it has depth. Overall, I really liked it. I ate 9 McNuggets with ketchup and barbecue, cola, and Oreo ice cream. So I paid £9.68. I recommend it to all London residents or other tourists. The food was also very good, the service, well, very poor. On the one hand, I didn't get a block, and on the other hand, McDonald's felt a bit small, even if it has depth. Overall, I like it a lot. I ate 9 McNuggets with ketchup and barbecue, cola, and Oreo ice cream. So I paid £9.68. I recommend it to all London residents or other tourists.

This McDonald is literally heart of Londonnnn!!! We always wait a long time to get our food, so old tradition slogan “eat in 5 minutes” doesn’t work here anymore, but vibe is amazing!!

Busy London store and a big mac was most welcome.

Mcdonalds standard food. Only downside is that its always busy. Not much seating unless outside.

PSA para personas discapacitadas este lugar no es agradable! Habían atado todas las sillas (todavía varias horas hasta el cierre) - procedimiento frustrante pero bastante estándar. Encontré un espacio vacío junto a una pared, lejos de las salidas de fuego, donde no podía estar en el camino de nadie, y me senté. La seguridad vino y me exigió groseramente que me pusiera de pie, muy abrasivo. Le expliqué que soy discapacitado, dijo que no importa que no se pueda sentar, el gerente lo dijo. Le dije que no podía pararme y que no me habían dejado sillas, así que no tuve elección. Me dijo que podía sentarme afuera, su tono era tan grosero y flipante. Soy bueno abogando por mí mismo y luché pero él fue firme. Tuve que sentarme solo afuera, en la oscuridad, con una falda corta (22 F) a medianoche, mientras mis amigos recogían mi comida. Si estuviera sola me habría visto obligada a pararme y probablemente se habría derrumbado. Desafortunadamente, esto parece alinearse perfectamente con las reseñas de otros sobre la seguridad de Leic square.

Yayal, it doesn't close until late

Place was not as clean as other MacDonald sites, toilet was filthy staff very unfriendly and rude

Visited the McDonald's in Leceistser Square London, and it was top-notch. Nice options and very clean area. Friendly and polite staff.

Wrong wrap. Been fancying a macs for some time so decided to indulge. Asked for chicken ceaser no bacon, got a chicken wrap with BBQ sauce and bacon, only got one bit of chicken that was fatty , large fries half full. The water was the only non disappointing component. I think this will put me off McDonald's for a while now, probably a blessing.

Ordered via the app and gave them a code. The lady just said "what's that?" Not even bothered to look and refused to serve me.