McDonald's in City of London, Westminster - Phone Number, Reservations, Reviews

Few week ago i was visiting your store with my family.but that time food is good but your member behavior is too rude name sejal

Food was great, along with quick service. Toilets could of used a bit of a clean however it was great.

You come to pick up a delivery and they just ignore you. So i just cancel. Order from a macdonalds less busy not this one. They dont care about deliveries.

At this time, I have to believe they have a software problem. It happened to me in two different McDonald's that by making changes to a sandwich and a wrap it was practically as if I had asked to remove everything and, randomly, they added only one ingredient. In both cases I asked for the sandwich to be redone but it was delivered incorrectly again. I gave up on it.

Don’t understand these negative comments, come here often and it’s always fast service even when it’s busy periods! Staff are friendly and helpful. Food is good too!

Of 7 individual bathrooms, only 3 worked, a shame!!!!! A McDonald's with so many people and so little services

Rats on the floor eating dropped food

Great location, this McDonalds is very close to the M&M store too. We came here after the theatre play. It was very crowded. One star because we got food poisoning after eating here last night.

MC flurry has very little toppings.

Everything was as normal as any McDonald's but everything changed when I noticed I had a fly in my glass of coke

Hello. In our order, we ordered two sweet and sour sauces and two chips but didn't receive them until we asked about them again. Also, we had to walk through the women's bathroom to get to the men's bathroom. Very unpleasant. ALSO, after I ate, i was sick for the WHOLE night and had a bad stomach ache for THREE DAYS!!! Bad McDonalds. I'm gonna go cry now. BYE

Very modern and clean Mc Donald's only went in for a flat white just being mid day as I left the place got very full with tourists.

The food was also very good, the service, well, very poor. On the one hand, I didn't get a block, and on the other hand, McDonald's felt a bit small, even if it has depth. Overall, I really liked it. I ate 9 McNuggets with ketchup and barbecue, cola, and Oreo ice cream. So I paid £9.68. I recommend it to all London residents or other tourists. The food was also very good, the service, well, very poor. On the one hand, I didn't get a block, and on the other hand, McDonald's felt a bit small, even if it has depth. Overall, I like it a lot. I ate 9 McNuggets with ketchup and barbecue, cola, and Oreo ice cream. So I paid £9.68. I recommend it to all London residents or other tourists.

This McDonald is literally heart of Londonnnn!!! We always wait a long time to get our food, so old tradition slogan “eat in 5 minutes” doesn’t work here anymore, but vibe is amazing!!

Busy London store and a big mac was most welcome.

Mcdonalds standard food. Only downside is that its always busy. Not much seating unless outside.

PSA for disabled folks this place is not friendly! They had roped off all chairs (still several hours till closing) - frustrating but pretty standard procedure. I found an empty bit of space next to a wall, away from fire exits, where I could not be in anyone’s way, and sat down. Security came over and rudely demanded I stand up, very abrasive. I explained I’m disabled, he said doesn’t matter you can’t sit down, manager said so. I told him I couldn’t stand and that they had left me no chairs, so I had no choice. He told me I could sit outside, his tone was so rude and flippant. Im good at advocating for myself and put up a fight but he was adamant. Had to sit alone outside, in the dark, in a short skirt (22F) at midnight, while my friends collected my food. If I were alone I would have been forced to stand and would likely have collapsed. Unfortunately this seems to line up perfectly with others’ reviews of Leic Sq security.

Yayal, it doesn't close until late

Place was not as clean as other MacDonald sites, toilet was filthy staff very unfriendly and rude

Wrong wrap. Been fancying a macs for some time so decided to indulge. Asked for chicken ceaser no bacon, got a chicken wrap with BBQ sauce and bacon, only got one bit of chicken that was fatty , large fries half full. The water was the only non disappointing component. I think this will put me off McDonald's for a while now, probably a blessing.

Visited the McDonald's in Leceistser Square London, and it was top-notch. Nice options and very clean area. Friendly and polite staff.

Ordered via the app and gave them a code. The lady just said "what's that?" Not even bothered to look and refused to serve me.

why your downstairs close at 9? Im not very happy about that

Just great fast food. Fast operation. Unfortunately very few seats.

The first mc donalds that doesn't taste like mc donalds, neither its nuggets nor its potatoes, not even Coca Cola 😓

Yesterday was my second day in London and my phone very inconveniently out of charge. I was quite anxious as I cannot contact my friend and I have no idea where I was. I decided to try my luck with Maccas. I was warmly welcomed by Danielle and after hearing my situation he was more than happy to provide help. I was super relieved. It was a busy time so I was a bit hesitant to check my phone often, but Danielle was so patience and kind with me. He checked in with me even after I got enough charge on my phone and was just waiting for my friend. He was kind enough to take my friend’s order in person when she arrived during such busy hours as well. His service was spectacular and his kindness was overflowing, I do hope he receive some recognition for his kind act and superior customer service. Thank you again Danielle for your help today.

Couldn’t deliver a McDonalds after 2hrs. Complete waste of time.

The seller doesn't understant English, I said i want a coca cola and he gave me fries instead

In the evening it's like being on the stock exchange. But the prices are humane compared to Switzerland. If you don't have time for restaurants and like fast food, you're in good hands here

Nice McDonald’s with a perfect location right on Leicester Square complete with outdoor seating. It can get crazy busy here during weekend lunch/dinner but other times you can sit quietly and enjoy the world pass by. Order using the app to collect points and also have food delivered to your table.

The place is clean, fast service, and there is outdoor seating

The skibidi rizz wqs too much and I almost broke my edging streak but I pulled through. Overall I would give this place that sells crabby patties a gyatt/duke Dennis.

A very spacious and clean McDonald's. There's a nice space in the basement and a terrace with a capacity for 40 people. Good service during the week, but on weekends it takes too long to be served.

LONG queues, 20 minute wait for food, but got it all eventually. Sort of. We were missing a burger, but after speaking to staff they brought us 2 burgers to make up for it. Hence 5 stars. Don't expect fast food at peak times. Kids were happy tho and we managed to find a seat :)

Really disappointing, the colas were all flat and the chips cold and very very small like it was the dregs at the bottom of the bag

As a pole who visited this McDonald's location in the UK, I gotta admit, that McDonald's location was alright. Their food was quite decent like, I even have a picture of it that was taken in May 2023 since me and my father went out to eat there, all in all, it's mediocre, but in a pretty good way possible.

Just ordered a fish sandwich meal to take to my hotel room, fries cold and my drink should of been a coke but have no idea what it is, plus they didn't put any ice. Employees move like robots, security is mopping floor, such a sad place, now I know why this place has low rating, they have no desire to improve

Food was disgusting, personal was terrible…

The McDonald's where Stephen Merchant purchased 5 hamburgers so that Karl could attempt to break the Guinness Book World record for stuffing your face with 5 burgers.

I didn't received my fruit pack even thought the guy told me to wait I waited 5 minutes then I gave up. My friend bought 20 nuggets and didn't receive his sauce

Quick service and likely the biggest portions and topping sizes I've ever got from a McDonald's.

Good place to stop. With wifi, good services.

The seats were unclean (littered with food), and I politely asked a member of the staff to please clean it so we could sit. She threw me the most disgusted look I've ever seen, fetched a cloth, made a motion of wiping (which didn't even remove one bit of the rubbish), and went back to doing what she was doing. 👏

What you can expect from a McDonalds. Food was served quickly.

Go revenio the dependent k not ma said q was the comia list brother. I have claimed it and I have not been noticed.

Fast service, good staff, clean toilets. Pickpockets present

Jay Shift manager worst customer service he is arguing me

Special mention to the manager who honoured my expired 'winning sips' when eltham branch wouldn't and very kindly did a McMuffin without Sausage, as I don't eat pork x wish more McDonald's had manager's like this one x

Clean but crowded, it is difficult to find a seat.

They never look like the pictures. Never and shakes. Very bland as brands go full.of kids and teens

Delivered fast, carefully and food was hot! Fabulous!

Quick service even when the queues are long.

Tastes like apartheid. Do not recommend

Drinks was splited on my food. Everything was weight. No tasty. Cold food.

It’s McDonald’s, you know what you’re getting. But be warned staff will hound you to leave a great review. One staff member who I won’t name sat next to me and my partner and watched as we were forced to place a good review on their website

Disappointment about a recent visit to your this restaurant. On April 20th, I stopped by with my young child. He urgently needed to use the bathroom, but we were intercepted by a security guard who said only customers could use it. Despite my husband waiting to make a purchase, we were still denied access. The manager didn't intervene, which was frustrating. Denying a child access to a basic necessity like a bathroom goes against what McDonald's stands for. It was a disappointing experience, especially for a family-friendly establishment like yours.

I didn't get 3 tomato dips. I found out too late

Cold food. Missing Chocolate Brownie in my order.

Reasonably priced which was a suprise. Such service and good food.

If you have the app, then don't sit downstairs because there is no Internet connection, and you won't be able to access your rewards. Other than that, the food was decent considering the cost. It took about 10 minutes and was a little burnt, but it was still edible.

Missed an item from the take away order. Careless staff. Not their fault as they are rushed off their feet. Check your bag before you leave.

Usual food from MCDonald's, a nice place in central London with smiling staff, a fairly clean basement, quick table service.

Location is the key. Right at the heart of the square.

Had to have a quick meal as had to be somewhere got in at 6:30pm ish, Terrible place food was awful and staff are rude also no seats as downstairs was closed!? As they were closing early we were told by a member of staff but it's open until 2am

Below temperature, dangerous practice of lining up multiple orders with supposedly hot food but it was clearly below temperature (45deg.)I measured it at even after it had been sent back three times.

Amazing for a quick and warm meal on the go, affordable too.

Most disgusting toilet in London.

Weird experience. Was on my lunch break, minding my own business. Midway through my meal, a member of staff asked me if I could leave a review, which I was happy to do. What was strange was the member of insisted that I left a positive review, and even went ahead and starting inputting results herself on MY phone. Can’t remember her name, began was a G. Quite ironic that this ruined quite a usual good McDonald’s experience. Reluctant to go back now.

This store is a disaster!! The food was cold, but halfway good. The service was the worst I have seen in years!!! The employees are pushy and unfriendly!! Never go here!!!

Waited more than half an hour for my food.

Absolutely fantastic experience for my Grand daughter and I at Mc Donald’s Leicester Square London! Absolutely perfect experience of restaurant, food and staff. 10/10 Unfortunately they had ran out of ALL deserts, but we still had a lovely meal and experience. Thank you Leicester Square London Mc Donald’s. Tolive Dufeal (She/ Her & They/Them)

Horrible experience this morning. Served cold porridge. Seems coming out straight from the chiller except Waiting for 15 minutes and restaurant was not busy at all. Worked in McDonald’s myself and it cannot be this bad. I got stomach problem after eating that cold porridge. Didn’t expected this type of service from the McDonalds at prime Location.

It's a very central store, where fortunately we found a seat in the front, where you can have your food and watch outside, at this lively square. The service was slightly disappointing as they forgot all of our sauces, but it wasn't such a big deal, with a remark, they sorted it out in a second. The food was as everywhere, typical McDonald's, I would recommend it for the spot in the square!

Disgusting tables, looks like there Pubic hairs all over it, food clearly left from last light under the chairs. Honestly gross.

Really busy but fast service . Nice and clean in restaurant

Not the best or friendlyest staff but food still good 8/10 because some time food cold but any maccy is like that! Very convinced toilets!

Guys be careful 48 Leicester Square McDonald’s is not good food quality . I am ordered chicken wrap but its chicken is not fresh 😡😡😡

The food was excellent for a McDonald but the service was a bit long. The staff was great too and it was not much expensive.

I've been going to this McDonald's since I was little since I live right next door. Honestly, I think the atmosphere has gotten worse, there are fewer tables and people from delivery companies (Glovo, Uber Eats, etc.) are anything but polite, they take everything for granted. Anyway, the employees are top notch (5⭐) and the food, as always, is delicious.

We are unsatisfied with your ice cream.we believed that ice cream were good at mc ‘d So disappointed.u can’t cheat us by giving promo codes please develop your standard according to your name

The cola arrived empty it was all over the pack

No GLUTEN FREE OPTION! That McDonald's, which is supposed to be a global chain and which is located in a city like London, does not have any option for gluten-free hamburgers seems incredible to me. And even more so when in Spain they have had this option for years!

I got the wrong order and this had made me out of pocket coz I got nothing I ordered

Look for the ability to put a 0, the workers do not wear gloves, the machines do not work, rude staff, cold food, few places. I ordered a hamburger that arrived without meat and they refused to give explanations

They give what we don't want!!!

In my experience, it has been good, maybe a bit caothic, but I guess it's because it's in the centre of the city. The people attending treated me well enough.

Again, 2 orders in the same day I didn’t receive ……………

I paid for 3 barbecue spaces that are not in the order

Ordered on the app & collected tea & water prior to going to the cinema. Great service & extremely busy.

no problems with food or service. this is a great McDonalds.

Place with good fast food service

The mcdonald's is very consistent in a packed location. There is plenty of sitting area ( downstairs sitting area closed around 8pm)

Worst service ever.. 2 days on the row had wrong order.. that staff from there need to go..n

I’d like a refund as I got my food in the same bag as the soda, and when the driver arrived, the soda was all over the food, I’ll even show you photos of you require, it is not the drivers fault, I would say it’s the McDonalds employee’s

It was busy, staff struggled to speak English to announce the numbers. Waited ages lots of unhappy people, manager cleared about 25 orders off the menu including mine then when I went to complain the idiots on the front desk wouldn't make eye contact because they would rather not talk.

Quick service, order done correctly, plenty of seats and bathroom downstairs. Kind staff and quick service

Cold food and no tasty. No paper napkins. Small portion of fries.

Why do these places think it's ok to close seating areas when it's rammed

I would like to think like a lot of people, macdonalds is there for when you are desperate for food and nothing else is open. I went to the macdonalds Leicester square for breakfast. It was around 7.15am, ordered my breakfast items and proceeded to wait. Had to tell a man to go away as he was in the store begging, then he stayed to chat with the security guard... Got my food and left as all the seating was closed off with barriers. Could not believe the rate of my food, had to share photos... Was going to return all of it but was already late for work. Threw it straight in the bin, wouldn't feed that to a dog. Absolute garbage..!

Tottaly wrong order they brought me 3 fries medium and one crispy chicken