McDonald's in City of London, Westminster

We went in and ordered. They got the order wrong and luckily we had kept the receipt to prove what we actually took. While we were waiting for the right order we wanted to go to the bathroom after all day out and about but they said it was unusable. After a few minutes I saw them let a boy into a bathroom, perhaps a private one... so I asked to go too since it's not nice to eat with a bursting bladder. The staff told me it wasn't possible even though they made other people go in front of me just because they were older or with children. Let's start with the fact that it's illegal not to have a usable bathroom in a restaurant but let's talk about hygiene? Not being able to wash your hands after touching everything in the city. By then I had already ordered and I couldn't change places, I'm truly indignant and disappointed especially because I didn't receive an apology from the staff but rather laughter in my face making me look like the wrong one who was simply asking if I could exercise my right! Not even in Italy, where everyone speaks badly of it in terms of organization, do these things happen. Embarrassing!

always forgetting something, missing 2 large chips

Helena/Elena gave us such a great service: persistent, she was so committed to her role. PURE JOY to see her, managing the amount of crazy people this venue deals with. GREAT!

The entrance has steps, the restaurant isn't very big. There are two screens to order your food. The service and menu is what we expected. Nothing relevant to say but the few tables weren't clean.

Short staffed, so told seated area downstairs closing, rushed us then locked the toilets and refused to let us use them after eating! Breaking the law! Explained had a disability was told to see The manager, he said ‘ I don’t care use toilets at the Christmas market and they don’t have to provide them! ’ The law says different! Disgusting place and unprofessional service by idiots! 100’s of people and no toilet! Paid to have a meal then basically told to get out!

Great experience, more seating. Fast delivery of food and good location.

Very large McDonald's, with outside seating, seating on the ground floor (very loud) and very deep in the basement. Cleanliness of the tables is like this. Cleanliness of the toilets was okay. There are more than enough self-service machines to order from. Food was warm and OK.

Very late, very cold. Tasted terrible.

Go your way, they are just there to collect your money! Welcome, zero service, zero service and this is wrong when ordering. It's really worth Zero if you don't put it everywhere.

Breakfast muffin was dry and hot chocolate wasn't sweet

Crowded, but fast service and there are toilets

There is no gluten-free or lactose-free option.

When my friend ordered tea and her number was on the board she went to take it and the lady working there didn't give it to her. When we asked someone else the told us to wait, went somwhere and when they came back they did their job like nothing happened and we weren't even there. Besides they didn't give my other friend a cookie and I didn't get my 3 sauces. Really bad experience, never coming back again. >:(

Out of the scores of McDonald’s, I did too, this one is one of the worst. Despite that the Employees are working hard, the food, quality, Is awful and the service not much better. Despite them pumping out many meals a minute, our sandwiches were barely warm and were extremely dry. We could not finish them. Even the fries were lukewarm. They did not give us napkins nor a straw with our meal, so we had to fight the crowd and go back to the front and find them. The line employee takes away your receipts so you cannot give proper feedback to McDonald’s corporation.

Food was at the temperature it should be n didn't look like it had Been thrown about before serving ,best meal I've had in a McDonald's in a long time

Staff handling food with bare hands no beard snoods behind counter. Abrupt server. Very shocked.

Excellent place to have a very delicious breakfast

Went to the Leicester square branch it was awful the food was tasteless , the hot chocolate was like water. There was a beggar hanging over our table asking for money, wouldn't take no for and answer, even when i shouted at him to move away, no member of staff came across to intervene either. So really bad experience for us

One point from price- 7 pounds for nothing :) One point from meal’s taste- it can’t even feel to eat meat

My Drink Never came and My Food was cold! Never again

I ordered two French fries and a cola, but the number for number 617 wasn't called until the order for number 670 came out, so I asked the staff and they told me to just wait in the back. So I waited for another 10 minutes, but there was no sign of the fries coming out, so I said I just wanted a refund, and only then did the person in the shirt respond by arguing that the food had been prepared earlier. Another employee kindly helped me with the refund, so I gave it to them, but the service was really bad, so don't go there. He didn't say anything for 30 minutes while I asked questions and looked at him, and then when I said he wanted a refund, he started criticizing me by saying that the food had been served earlier, which made me feel really bad. Staff service is really the worst👎👎, so DON'T EVER GO

I ordered two french fries and a drink, but they didn't come out for over 20 minutes and just told me to wait. Later, when I asked again, they sarcastically told me it was their fault, saying it was our fault. Another employee came and responded kindly and helped me process the refund. Even while I was talking to the friendly staff member, he continued to taunt me by saying that he came and took your food. I was grateful that the friendly staff told me to say something to the sarcastic staff and go away, but the sarcastic staff was really the worst. Of all the restaurants I've been to so far, I've never seen such bad service.

Look,,,,, the deal is good and cheap,,,, top for those who want to save

First off the employees are amazing, exceptional, out of this world incredible. This place was a like a warzone. It was chaos. Thousands of orders being processed effortlessly. The Managers Dahlece and Aydzhan were Generals cool under fire. They had the line running like a well oiled machine. Whatever they are being paid it should be doubled. I asked for specific food items. They were perfect! This is the standard of how McDonalds will become a food powerhouse. Supreme Dream Team. Also so clean. Every table bused meticulously after each patron vacated the table. ⭐️⭐️⭐️⭐️⭐️💯🎯

I’m still waiting for my refund? All the hot drinks spilt everywhere going all over the food and making not edible. Why would I want hot drinks with less than half in the cup and food that taste like coffee? I have pictures to prove this as well. This happened Sunday night why am I still waiting for a response?

One of the better McDonalds! Friendly staff, decent wait time, clean tables, plenty of seating and delicious McDonald’s food! Would recommend this place 👍

Best service professional staffs, Cleanest MacD

Worst McDonalds food flavor ever. Both burger and fries were TERRIBLE. Nice store though!

Good food, people very nice, and spacious space. Highly recommend!! 🥵🥶

It is very good for price and quantity. One of the best restaurants of this chain that I have tried, even superior to many in Spain. Even without being registered in the application they have good offers.

Few week ago i was visiting your store with my family.but that time food is good but your member behavior is too rude name sejal

Food was great, along with quick service. Toilets could of used a bit of a clean however it was great.

You come to pick up a delivery and they just ignore you. So i just cancel. Order from a macdonalds less busy not this one. They dont care about deliveries.

At this time, I have to believe they have a software problem. It happened to me in two different McDonald's that by making changes to a sandwich and a wrap it was practically as if I had asked to remove everything and, randomly, they added only one ingredient. In both cases I asked for the sandwich to be redone but it was delivered incorrectly again. I gave up on it.

Don’t understand these negative comments, come here often and it’s always fast service even when it’s busy periods! Staff are friendly and helpful. Food is good too!

Of 7 individual bathrooms, only 3 worked, a shame!!!!! A McDonald's with so many people and so little services

Rats on the floor eating dropped food

Great location, this McDonalds is very close to the M&M store too. We came here after the theatre play. It was very crowded. One star because we got food poisoning after eating here last night.

MC flurry has very little toppings.

Everything was as normal as any McDonald's but everything changed when I noticed I had a fly in my glass of coke

Hello. In our order, we ordered two sweet and sour sauces and two chips but didn't receive them until we asked about them again. Also, we had to walk through the women's bathroom to get to the men's bathroom. Very unpleasant. ALSO, after I ate, i was sick for the WHOLE night and had a bad stomach ache for THREE DAYS!!! Bad McDonalds. I'm gonna go cry now. BYE

Very modern and clean Mc Donald's only went in for a flat white just being mid day as I left the place got very full with tourists.

The food was also very good, the service, well, very poor. On the one hand, I didn't get a block, and on the other hand, McDonald's felt a bit small, even if it has depth. Overall, I really liked it. I ate 9 McNuggets with ketchup and barbecue, cola, and Oreo ice cream. So I paid £9.68. I recommend it to all London residents or other tourists. The food was also very good, the service, well, very poor. On the one hand, I didn't get a block, and on the other hand, McDonald's felt a bit small, even if it has depth. Overall, I like it a lot. I ate 9 McNuggets with ketchup and barbecue, cola, and Oreo ice cream. So I paid £9.68. I recommend it to all London residents or other tourists.

This McDonald is literally heart of Londonnnn!!! We always wait a long time to get our food, so old tradition slogan “eat in 5 minutes” doesn’t work here anymore, but vibe is amazing!!

Busy London store and a big mac was most welcome.

Mcdonalds standard food. Only downside is that its always busy. Not much seating unless outside.

PSA for disabled folks this place is not friendly! They had roped off all chairs (still several hours till closing) - frustrating but pretty standard procedure. I found an empty bit of space next to a wall, away from fire exits, where I could not be in anyone’s way, and sat down. Security came over and rudely demanded I stand up, very abrasive. I explained I’m disabled, he said doesn’t matter you can’t sit down, manager said so. I told him I couldn’t stand and that they had left me no chairs, so I had no choice. He told me I could sit outside, his tone was so rude and flippant. Im good at advocating for myself and put up a fight but he was adamant. Had to sit alone outside, in the dark, in a short skirt (22F) at midnight, while my friends collected my food. If I were alone I would have been forced to stand and would likely have collapsed. Unfortunately this seems to line up perfectly with others’ reviews of Leic Sq security.

Yayal, it doesn't close until late

Place was not as clean as other MacDonald sites, toilet was filthy staff very unfriendly and rude

Wrong wrap. Been fancying a macs for some time so decided to indulge. Asked for chicken ceaser no bacon, got a chicken wrap with BBQ sauce and bacon, only got one bit of chicken that was fatty , large fries half full. The water was the only non disappointing component. I think this will put me off McDonald's for a while now, probably a blessing.

Visited the McDonald's in Leceistser Square London, and it was top-notch. Nice options and very clean area. Friendly and polite staff.

Ordered via the app and gave them a code. The lady just said "what's that?" Not even bothered to look and refused to serve me.

why your downstairs close at 9? Im not very happy about that

Just great fast food. Fast operation. Unfortunately very few seats.

The first mc donalds that doesn't taste like mc donalds, neither its nuggets nor its potatoes, not even Coca Cola 😓

Yesterday was my second day in London and my phone very inconveniently out of charge. I was quite anxious as I cannot contact my friend and I have no idea where I was. I decided to try my luck with Maccas. I was warmly welcomed by Danielle and after hearing my situation he was more than happy to provide help. I was super relieved. It was a busy time so I was a bit hesitant to check my phone often, but Danielle was so patience and kind with me. He checked in with me even after I got enough charge on my phone and was just waiting for my friend. He was kind enough to take my friend’s order in person when she arrived during such busy hours as well. His service was spectacular and his kindness was overflowing, I do hope he receive some recognition for his kind act and superior customer service. Thank you again Danielle for your help today.

Couldn’t deliver a McDonalds after 2hrs. Complete waste of time.

The seller doesn't understant English, I said i want a coca cola and he gave me fries instead

In the evening it's like being on the stock exchange. But the prices are humane compared to Switzerland. If you don't have time for restaurants and like fast food, you're in good hands here

The place is clean, fast service, and there is outdoor seating

Nice McDonald’s with a perfect location right on Leicester Square complete with outdoor seating. It can get crazy busy here during weekend lunch/dinner but other times you can sit quietly and enjoy the world pass by. Order using the app to collect points and also have food delivered to your table.

The skibidi rizz wqs too much and I almost broke my edging streak but I pulled through. Overall I would give this place that sells crabby patties a gyatt/duke Dennis.

A very spacious and clean McDonald's. There's a nice space in the basement and a terrace with a capacity for 40 people. Good service during the week, but on weekends it takes too long to be served.

LONG queues, 20 minute wait for food, but got it all eventually. Sort of. We were missing a burger, but after speaking to staff they brought us 2 burgers to make up for it. Hence 5 stars. Don't expect fast food at peak times. Kids were happy tho and we managed to find a seat :)

Really disappointing, the colas were all flat and the chips cold and very very small like it was the dregs at the bottom of the bag

As a pole who visited this McDonald's location in the UK, I gotta admit, that McDonald's location was alright. Their food was quite decent like, I even have a picture of it that was taken in May 2023 since me and my father went out to eat there, all in all, it's mediocre, but in a pretty good way possible.

Just ordered a fish sandwich meal to take to my hotel room, fries cold and my drink should of been a coke but have no idea what it is, plus they didn't put any ice. Employees move like robots, security is mopping floor, such a sad place, now I know why this place has low rating, they have no desire to improve

The McDonald's where Stephen Merchant purchased 5 hamburgers so that Karl could attempt to break the Guinness Book World record for stuffing your face with 5 burgers.

Food was disgusting, personal was terrible…

I didn't received my fruit pack even thought the guy told me to wait I waited 5 minutes then I gave up. My friend bought 20 nuggets and didn't receive his sauce

Quick service and likely the biggest portions and topping sizes I've ever got from a McDonald's.

Good place to stop. With wifi, good services.

The seats were unclean (littered with food), and I politely asked a member of the staff to please clean it so we could sit. She threw me the most disgusted look I've ever seen, fetched a cloth, made a motion of wiping (which didn't even remove one bit of the rubbish), and went back to doing what she was doing. 👏

What you can expect from a McDonalds. Food was served quickly.

Go revenio the dependent k not ma said q was the comia list brother. I have claimed it and I have not been noticed.

Fast service, good staff, clean toilets. Pickpockets present

Jay Shift manager worst customer service he is arguing me

Special mention to the manager who honoured my expired 'winning sips' when eltham branch wouldn't and very kindly did a McMuffin without Sausage, as I don't eat pork x wish more McDonald's had manager's like this one x

Clean but crowded, it is difficult to find a seat.

They never look like the pictures. Never and shakes. Very bland as brands go full.of kids and teens

Delivered fast, carefully and food was hot! Fabulous!

Quick service even when the queues are long.

Tastes like apartheid. Do not recommend

Drinks was splited on my food. Everything was weight. No tasty. Cold food.

It’s McDonald’s, you know what you’re getting. But be warned staff will hound you to leave a great review. One staff member who I won’t name sat next to me and my partner and watched as we were forced to place a good review on their website

Disappointment about a recent visit to your this restaurant. On April 20th, I stopped by with my young child. He urgently needed to use the bathroom, but we were intercepted by a security guard who said only customers could use it. Despite my husband waiting to make a purchase, we were still denied access. The manager didn't intervene, which was frustrating. Denying a child access to a basic necessity like a bathroom goes against what McDonald's stands for. It was a disappointing experience, especially for a family-friendly establishment like yours.

I didn't get 3 tomato dips. I found out too late

Cold food. Missing Chocolate Brownie in my order.

Reasonably priced which was a suprise. Such service and good food.

Missed an item from the take away order. Careless staff. Not their fault as they are rushed off their feet. Check your bag before you leave.

If you have the app, then don't sit downstairs because there is no Internet connection, and you won't be able to access your rewards. Other than that, the food was decent considering the cost. It took about 10 minutes and was a little burnt, but it was still edible.

Usual food from MCDonald's, a nice place in central London with smiling staff, a fairly clean basement, quick table service.

Location is the key. Right at the heart of the square.

Had to have a quick meal as had to be somewhere got in at 6:30pm ish, Terrible place food was awful and staff are rude also no seats as downstairs was closed!? As they were closing early we were told by a member of staff but it's open until 2am

Amazing for a quick and warm meal on the go, affordable too.

Below temperature, dangerous practice of lining up multiple orders with supposedly hot food but it was clearly below temperature (45deg.)I measured it at even after it had been sent back three times.

Most disgusting toilet in London.

Weird experience. Was on my lunch break, minding my own business. Midway through my meal, a member of staff asked me if I could leave a review, which I was happy to do. What was strange was the member of insisted that I left a positive review, and even went ahead and starting inputting results herself on MY phone. Can’t remember her name, began was a G. Quite ironic that this ruined quite a usual good McDonald’s experience. Reluctant to go back now.

This store is a disaster!! The food was cold, but halfway good. The service was the worst I have seen in years!!! The employees are pushy and unfriendly!! Never go here!!!

Waited more than half an hour for my food.