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3.6

Based on 2.993 opinions finded in 4 websites

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Nº 4758 in 7028 in City of London, Westminster

Nº 170 of 297 American in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..cokechickenbaconcoffee

comment_iconOpinions

The horrible food, it seems that they reheated it 5 times, very disappointing.

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sabrina reyes . 2024-11-19

MORE AT Google

Thieves are operating freely and no security in here.

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harsh goti . 2024-11-14

MORE AT Google

I went here a couple of times while I stayed across the road in the hotel. It’s great if you want something quick and easy and the price is affordable. The only thing every time you order on the machine there is no receipts paper. You have to remember the number and it’s very easy for anyone to take your order without showing proof of payment.

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nick critelli . 2024-11-11

MORE AT Google

Rhys really did such a great job helping me when the app change my order location to another branch and went above and beyond to help me. Branch was nice and clean and quick service

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Helen . 2024-11-05

MORE AT Google

Food is very tasty, we even got two extra nuggets. Nice service

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Celestine Stiegler . 2024-11-01

MORE AT Google

Amazing service, nice and quick, restaurant is fairly clean considering how busy it is. Very impressed especially as this is in central London where service is usually shit.

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Nadia . 2024-10-28

MORE AT Google

No recibí la mitad de mi comida. Les importaba un carajo. A pesar de que tenía un recibo, no querían ayudar. Soy un habitual en la zona, pero esta fue la última vez que cené allí.

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449rolandk . 2024-10-26

MORE AT TripAdvisor

WARNING, there is a phone thief they know hangs out there but don't do anything about. My phone was stolen off my table on 12 Oct. by a pregnant woman holding a sign supposedly soliciting assistance while stealing my phone off the table where it was sitting underneath the sign. As for the food, I never had a double QPC fall apart on me like this one did. Terrible experience all the way around.

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Timothy Weber . 2024-10-16

MORE AT Google

Great experience, busy but that's expected, staff were friendly and the service was quick.

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Danielis Solodkinas . 2024-10-15

MORE AT Google

Wrong order was delivered and all was cold anyway, I literally couldn’t eat any of

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Angelika . 2024-10-01

MORE AT Just Eat

I mean not open for 24hrs… just don’t lie

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imogen day . 2024-09-28

MORE AT Google

I didn’t get my order and the driver called saying that wouldn’t give the food

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Rubén . 2024-09-20

MORE AT Just Eat

we waited half an hour for a small tea

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Zuzanna Radkowska . 2024-09-18

MORE AT Google

Says it's open 24 hours, but it's closed. Absolutely ridiculous. Can afford security but can't afford to update Google to say it's closed. A joke of a company

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Jacob Townson . 2024-09-07

MORE AT Google

I don't give 5 stars because there are a lot of people and not many tables but otherwise the service is extremely fast

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Nathan Potier . 2024-09-04

MORE AT Google

Food takes too long and doesn’t taste good. I’d go to another location that’s less busy

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Jainif Marediya . 2024-09-03

MORE AT Google

Fries we're cold not crispy and hardly any salt. The burgers were so salty they were barely edible, even my son who loves mcdonalds said the same thing. Wouldn't go to this one again.

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Simon Ashcroft . 2024-09-01

MORE AT Google

Bad service, they are very lazy to give ketchup and tissues

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Lubin N . 2024-08-31

MORE AT Google

No sauce on burger and cold. Also no straw

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Sam . 2024-08-26

MORE AT Just Eat

25.08.2024 Busy! Not much seating for families. Generally clean, didn't use the loos. More seating in basement and upstairs. Self service machines were a bit grubby ans needed cleaning. Also out of receipt roll.

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MCS McDonagh . 2024-08-23

MORE AT Google

My order never arrived my corrier called me and said the restaurant never received my order. He said to wait until my order had been completed and then to request a refund. I have done that now

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Jaden . 2024-08-23

MORE AT Just Eat

Like any McDonalds. Very many people there and hard to get a table there

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emma bergstrand . 2024-08-16

MORE AT Google

They clear away your order numbers before they are ready, for their own bonus and then claim the system doesn’t work

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Karina . 2024-08-10

MORE AT Google

Excellent place with friendly staff

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Dale Henderson . 2024-08-10

MORE AT Google

Relatively bad visit. Took little time for 4 people but the food barely had any flavour and the chips were under salted. Too busy even for three floors and very busy toilets, it takes ten minutes to go in.

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Dominic Williams . 2024-08-08

MORE AT Google

never received the order, was proberly stolen by the driver. ordered at approx 1245, hadn't received it by 1600, gave up. customer service from justeat is non existent, same as MacDonalds

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martyn . 2024-08-07

MORE AT Just Eat

Ordered from this Macdonald's via just eat with a delivery scheduled for 1310, time is now 1429 and still no sign of my order. Unable to cancel order via just eat app as apparently it's been "being prepared" since 1255 with my courier "at the restaurant". Totally shocking service and I'm about £13 out of pocket as you can guarantee that it won't show up before I have to leave at 1600 #notlovinit

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martyn dunn . 2024-08-07

MORE AT Google

Excellent place with friendly staff

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Dale Henderson . 2024-08-06

MORE AT Google

A horror, after sitting at a table waiting and having placed the order, they tell us that we have to vacate the table because they are going to close the plant and they send us to the basement, assuring that we would have room, we were five people and there was no room in the basement, before 9:00 p.m.

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Virginia González . 2024-08-06

MORE AT Google

I just ordered 2 burger with no pickles But they delivered me 2 with no pickle another one with pickle, i have allergies with pickles, i think they dont bother about customers allergies. pls check beforebu eat food from this Mac 😔😔

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DURJOY DAS . 2024-08-05

MORE AT Google

Typical Mcdonald, but the service was fast, and the seating area was clean

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M A . 2024-08-05

MORE AT Google

food was Luke warm at best, and no straw for the drink

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Philip . 2024-08-04

MORE AT Just Eat

Just bought morning breakfast, totally disappointed. Order cam about way way late,coffee came total mess,no syrup,pancakes came no syrup again,tea with no milk,staff not knowing what's where. Absolute waste of money.

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Misho Yulev . 2024-08-01

MORE AT Google

Ronald Mc Donald made my day, again :)

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Eric Altamirano Girao . 2024-07-29

MORE AT Google

Quick and lovely driver, thanks

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Candice . 2024-07-27

MORE AT Just Eat

Order never arrived. Absolute joke. How can an order never arrive? Appalling service.

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Jessica . 2024-07-24

MORE AT Just Eat

Super busy!!! But delicious milkshake

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Sylke Essers . 2024-07-22

MORE AT Google

I was supposed to grab a light meal on the way back to my hotel. Not sure if this is a UK thing or just this mcdonalds, but not beeing able to cater to the needs of a gluten free diet in 2024 is just… horrible.

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prinsfalco . 2024-07-20

MORE AT Google

The food is bad like in the McDonald's mall but being a tourist and not knowing English, the service people made fun of me and I felt humiliated, when I asked something they answered it in a bad way I do not recommend going

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Roger Solanell . 2024-07-19

MORE AT Google

Srikanya and all the staff were very helpful to strangers from across the pond. She even ran and got us straws from downstairs. People are what make your experience good or bad. Please, please, please don’t forget to reward those go out-of-the-way to make your customers feel at home. Our review of the food: More selections than in the USA. Salads and vegetarian options and slightly cheaper (very slightly) than stateside, even with the exchange rate added. Roughly US$13 for two people.

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Mark Cornell . 2024-07-19

MORE AT Google

Paid for a large coffee but got a medium cup only filled halfway. Scam

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tojammm . 2024-07-13

MORE AT Google

I come for lunch here and service was so bad and the lady at counter not provided us ketchup and tissue while asking and we did dine in and they give us takeaway

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Urvi Goyani . 2024-07-09

MORE AT Google

Missing items. McDonald always miss item in the order. Rider is so unprofessional he delivered my order at my work address because he knows I work there.

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Raima . 2024-07-07

MORE AT Just Eat

Extremely crowded but it’s the only one open in the area after the bars are closed so I’ll give them that. They have security and the service was quick as could be expected.

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Jesse McLean . 2024-07-04

MORE AT Google

Busy and a bit messy Nice staff

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kelly burchybear . 2024-07-04

MORE AT Google

NO GARLIC MAYO AGAIN AND NO STRAW FOR DRINK

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Brida . 2024-07-03

MORE AT Just Eat

NO GARLIC OR LATGE COKE I ORDERED IN MEAL!!!! So bad

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Brida . 2024-07-02

MORE AT Just Eat

I just went to have my lunch for my break and usually takes less than 10 minutes to get my food and I only got 1 hours break which is totally fine. But today I had to wait 30 minutes because someone else took my food because the girl called Jasmine didn’t ask for receipt so because of her I had to wait 30 minutes and waste half of my break. I appreciate she managed to get my food but didn’t appreciate the fact she didn’t ask the receipt to the other customer and I had to wait half an hour really bad management. But at least she apologised but still wasted so much time.

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Ines Rojass . 2024-07-01

MORE AT Google

Without doubt, the worst Big Mac I have ever had the misfortune of putting in my mouth. Cold and poor construction.

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Nick Steel . 2024-06-27

MORE AT Google

Crowded but it’s fine. Ordered 20 peace chicken nugget box but only got 18 in the box. Realised after I went away from the counter. Double cheeseburger was terrible. Dry and the meat tasted like paper. Pickles felt old. Ate half and threw away the other half. Cola was really good. Definitely wouldn’t recommend coming here. Go to five guys.

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Patriks Purvins . 2024-06-27

MORE AT Google

This was actually a pretty good McDonald's. Perfectly clean and getting my order was very efficient. Could have been a different story during peak hours tho!

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Hao . 2024-06-26

MORE AT Google

The guy with the beard barking order numbers at 12:30 midnight really should lose his job. If he spent a min checking what is in the order he wouldn’t need to be reminded for the straw. The napkins. More importantly I ordered sauces? Why weren’t they in the bag? Why must these people who can’t read very well be given such customer service roles. Relegate them to the back flipping burgers so someone who can actually read can take his job. The fries were burnt too. Like McDonald’s tries everything to make cooking its food so easy a monkey could do it and yet we are still getting rubbish food by their staff. God I can’t wait for automation. New edit. I woke up to find I also had the runs… I didn’t eat anything else but that today. Tells you everything really.

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S J . 2024-06-22

MORE AT Google

Place to grab a bite to eat on the go no seating

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Keira Rua . 2024-06-17

MORE AT Google

It's a McDonald's, so you all know it tastes the same the world over. Everything is as expected. No surprises but more importantly no disappointments either

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LGW Bailey . 2024-06-17

MORE AT Google

Some part of the order didn't get delivered.

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Meysam Izadmehr . 2024-06-13

MORE AT Google

coffee was spilt and food cold.

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John . 2024-06-10

MORE AT Just Eat

a guarantee as always! super clean and organized environment. the food was very good. I had a happy meal and a piadina with space grilled chicken! It's a shame that it doesn't exist here in Italy. the nuggets of 9 are particular and delicious

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Sharon Scida . 2024-06-08

MORE AT Google

It's probably the cheapest meal in the UK and there's a promotion of 3 items for 3 pound.

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attpoca พาเลาะ . 2024-06-04

MORE AT Google

Special thanks to the driver, who managed to not spill any coke!

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Jason . 2024-06-02

MORE AT Just Eat

Did not receive my food it was marked as delivered and there was no driver. I called the restaurant several times with no response..

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Shanice . 2024-05-31

MORE AT Just Eat

Being from the U.S., we had to see if McDonald's U.K. would be any better than back home (we knew that this would be a waste of an otherwise enjoyable London meal opportunity). Unfortunately, it was no better. That being said, it wasn't any worse either. And, that's probably because...it's McDonald's! I have rated our local Mcy D's about the same. That's one meal in a foreign country that we'll never get back.

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Doug Brumfield . 2024-05-29

MORE AT Google

(Using my friends phone) lovely staff member assisted me as I was not able to come into the mcds due to my bike and the lovely staff member got me the rich tomato sauce I needed. 😍

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ridhi r . 2024-05-25

MORE AT Google

No sauces even though ordered very bad

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Brida . 2024-05-23

MORE AT Just Eat

The worst experience ever!!! Never go there!!!!!!!!!! I waited 15 minutes for a kids' meal and three soft corns. I could see the three corns were already prepared at the beginning, but nobody cared that they were going to melt. I couldn’t stand it anymore, so I asked about it, saying I had been waiting for more than 10 minutes. He gave me three melted corns! I said I didn’t want melted corns. He repeated after me, louder, "She doesn’t want melted corns!" and then he left. He came back and said he had called me many times. But I’m sure no one called my number. I was waiting right in front, listening very carefully, and watching my number on the monitor because I was worried about the corns melting. I explained this, but he kept insisting that he had been calling me many times. He didn’t believe what I was saying. Yes, someone was calling for one corn many times, but it was not my number, so it wasn’t mine. But he kept saying the same thing over and over again. I realized he was making fun of me because I am not an English speaker. Finally, I got three new corns, but he complained that it was only for today and wouldn’t happen again. I asked about the kids' meal that I hadn’t received yet. He pointed to one on the table that was not ready yet and asked if it was mine. I said yes. He gave me this not-ready meal, which was missing juice and chips, and even one nugget was missing. He didn’t apologize for the delay or the trouble. I definitely will not go there again. Summer 2018

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Nie Ma . 2024-05-23

MORE AT Google

Sadly there wasn’t any sauce at all. The Triplecheeseburger didn’t taste good. Sadly I cant recommend this mcdonalds at all.

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Richard . 2024-05-22

MORE AT Google

What you expect from a mcdonalds. Pretty straightforward, wanted a quick sit in meal, no issues with seating. Toilets are a bit below standard but it is central....

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Sam Cheung . 2024-05-15

MORE AT Google

No bacon on 3 of the 4 burgers.

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Petar . 2024-05-12

MORE AT Just Eat

There were many floors, so I was able to sit and eat comfortably. The kiosk was nice and it was easy to get the number called, but I couldn't figure out the Wi-Fi password. They tell me to write down what is written on the receipt. Even though I ran Papago, it failed. When your legs hurt, buy some fries and take a rest. Ash cream is also good.

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jay park . 2024-05-05

MORE AT Google

Very spacious, it has three floors, somewhat dirty at the time I was there and with a lot of traffic. Has. Self order machines.

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Sergio López . 2024-04-27

MORE AT Google

Opening hours wrong, says open 24/7 and they are not.

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Luke . 2024-04-27

MORE AT Google

Network standard. Fast, friendly service and fair price for the region. I recommend

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Júnior Faedo . 2024-04-26

MORE AT Google

Food is comparable to the Pre3 as in Germany, but there are also daily offers, toilets are usually terribly dirty

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Olek G . 2024-04-25

MORE AT Google

Terrible, Very unpleasant and grumpy tall black girl

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Frenky Free . 2024-04-13

MORE AT Google

The delivery man spat in my order.

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Sio . 2024-04-12

MORE AT Just Eat

No one was auditing the food orders and got take away only to find when we got to the park they they hadn’t included the ketchup and dips leading to a very boring chips and nuggets. Not acceptable.

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Ben Outram . 2024-04-07

MORE AT Google

Carton of fries was only half full. Order was missing an item. Food was cold despite restaurant being nearby.

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Kristian . 2024-04-04

MORE AT Just Eat

It's a McDonald's, you know what your getting for cheap and it's filling. If I jkow I need a quick meal then this is where I would go.

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Paige Murray-Pearce . 2024-03-28

MORE AT Google

Disgusting food & chaotic place. 2 x quarter pounder meals, no lettuce & no tomato & burgers were bone dry. Place was crowded with people it was too much hassle to try & reach the counter so we could ask for replacements. What an awful place what on earth has happened to mcdonalds

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Maps782098 . 2024-03-28

MORE AT TripAdvisor

Double quarter pounder only had one beef patty. Cheeseburgers had visible piles of salt on them, making them inedible. And missing 2 dips.

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Jamie . 2024-03-22

MORE AT Just Eat

Just been to this place, 22.03.2024. Asked security a question at the door and he started acting weird, it seamed he was high on drugs or something. He just jumped off as we were some sort of desised or dirty. It really put me off. I beleave Mc. Donald's should carefully select staff in order not to put public off specially in iconic places like Tottenham Court Road. I will newer go there again neither bring my friends or advise this place to anyone.

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Tomas Tomcat . 2024-03-22

MORE AT Google

Chips thrown in bag, staff had to be told to serve at the tills. Too much sauce in burger

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Michael Neal Lewis . 2024-03-18

MORE AT Google

The staff there is quite creepy. Toilets were TOOOO dirty

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Fay Τiger . 2024-03-17

MORE AT Google

Very busy but inexpensive place with toilets available

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Rose Goutte . 2024-03-16

MORE AT Google

A flagship store on Oxford St? You wouldn’t know it. One of the bad ones I’m afraid. Cold food, slack service, sleepy staff and useless forks.

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Simon Jacobs . 2024-03-15

MORE AT Google

I ordered a hamburger and a juice, they gave it to me half an hour later and it was cold and on top of that they insulted us and gave us the finger.

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Dunia Afonso . 2024-03-15

MORE AT Google

The store clerk has a bad attitude

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Austin Chang . 2024-03-15

MORE AT Google

Order was late and the food was cold

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Caneta . 2024-03-13

MORE AT Just Eat

Don’t go to this branch for the coffee. It’s terrible 😒

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Andy Thompson . 2024-03-11

MORE AT Google

Paid £6.69 for a mozzarella dippers share box and never received it in my order

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Ben Stevens 652 . 2024-03-07

MORE AT Google

he couldn't follow the map I had To go downstairs to find him.

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John . 2024-03-06

MORE AT Just Eat

Aneela’s service is very good, food is nice

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eunice hsu . 2024-03-01

MORE AT Google

Didn’t got any cutlery and napkins

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Diana . 2024-03-01

MORE AT Just Eat

"A delicious and enjoyable experience at McDonald's! The food is always fresh and delicious, and the service is fast and friendly. The environment is comfortable and suitable for everyone, whether you want a quick meal or a family gathering. A guaranteed experience of an excellent meal at reasonable prices!" "A pleasant experience at McDonald's!" Delicious and familiar food for all tastes, fast and professional service. Comfortable environment suitable for families and friends. A unique experience for a quick and delicious meal!"

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Azzah Dif . 2024-02-26

MORE AT Google

Very Good customer service. Sadia 😀

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Houda Farah . 2024-02-25

MORE AT Google

The orange had leaked over the bun and it was drenched. I did tell the deli ery man.

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John . 2024-02-25

MORE AT Just Eat

coffe had spillt out over all the food so i gave the order back so now i want a full refund

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Lee . 2024-02-16

MORE AT Just Eat

Better than the horrible McDonald's at bond street I visited in 2020. Table's need a clean!

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juan def . 2024-02-12

MORE AT Google

The food was normal, however the place could be a bit cleaner.

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Afonso Grilo . 2024-02-11

MORE AT Google

Doesn't actually close 24 hrs on Friday, security cannot deal with it. Please update google details to avoid issues

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Ebony - . 2024-02-10

MORE AT Google

It says it’s open 24hs but it’s not! Open!!!!!

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Juana Goñi . 2024-02-10

MORE AT Google

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