McDonald's - Oxford Street in City of London, Westminster

Went to use the men's toilet and the walls, seat and floor was literally covered with human faeces. There was no toilet paper and the taps were barely running. This is not something I would expect from a food restaurant let alone any place in London!!! Disgusting!! Management should be ashamed.

Too quirky seating wise. Would be better with proper seating. Nowhere to sit down unless you stood over people to make them hurry up 🤪

Very busy, and they kick you our in the evening. You cannot stay for a moment longer after you got your food. Very unpleasant experience. Avoid in the evening, the neighbouring Burger King is open as well. Update: you are still NOT ALLOWED to eat inside. AVOID!!

Everything was prepared quickly.

Great place for a quick bite! The food is consistent, service is fast, and the menu has something for everyone. Perfect for a casual meal or a quick snack.

Ibrahim your staff was excellent great customer service

Hot chocolate was hot but chocolate was missing, felt like drinking hot water, so much disappointed , please dont serve like this.

They removed all the eating areas and make you eat standing outside like animals. Absolutely disgusting. If you can't provide the basic amenities for customers to eat their food, you shouldn't be calling yourself a restaurant. Frankly, maybe you shouldn't be wasting space in central London at all.

Long service. Order on site and served to take away. Toilets not necessarily clean. A classic McDonald's

It’s not great, but does the job. To charge 50% on top of food for delivery is them flexing muscles. Nope. Cheers.

chips nice and hot. but burger is dry and a bit cool. not that hot. not that impressed

The McFlurry with Maltesers was really disappointing. Barely any topping, just a tiny bit on top, and the rest was plain white ice cream. The wooden spoon completely ruins the experience—it’s not even a real McFlurry anymore anywhere in Europe. Not worth it.

At night no seats and no eating inside. Seriously?

The horrible food, it seems that they reheated it 5 times, very disappointing.

Thieves are operating freely and no security in here.

I went here a couple of times while I stayed across the road in the hotel. It’s great if you want something quick and easy and the price is affordable. The only thing every time you order on the machine there is no receipts paper. You have to remember the number and it’s very easy for anyone to take your order without showing proof of payment.

Rhys really did such a great job helping me when the app change my order location to another branch and went above and beyond to help me. Branch was nice and clean and quick service

Food is very tasty, we even got two extra nuggets. Nice service

Amazing service, nice and quick, restaurant is fairly clean considering how busy it is. Very impressed especially as this is in central London where service is usually shit.

No recibí la mitad de mi comida. Les importaba un carajo. A pesar de que tenía un recibo, no querían ayudar. Soy un habitual en la zona, pero esta fue la última vez que cené allí.

WARNING, there is a phone thief they know hangs out there but don't do anything about. My phone was stolen off my table on 12 Oct. by a pregnant woman holding a sign supposedly soliciting assistance while stealing my phone off the table where it was sitting underneath the sign. As for the food, I never had a double QPC fall apart on me like this one did. Terrible experience all the way around.

Great experience, busy but that's expected, staff were friendly and the service was quick.

Wrong order was delivered and all was cold anyway, I literally couldn’t eat any of

I mean not open for 24hrs… just don’t lie

I didn’t get my order and the driver called saying that wouldn’t give the food

we waited half an hour for a small tea

Says it's open 24 hours, but it's closed. Absolutely ridiculous. Can afford security but can't afford to update Google to say it's closed. A joke of a company

I don't give 5 stars because there are a lot of people and not many tables but otherwise the service is extremely fast

Food takes too long and doesn’t taste good. I’d go to another location that’s less busy

Fries we're cold not crispy and hardly any salt. The burgers were so salty they were barely edible, even my son who loves mcdonalds said the same thing. Wouldn't go to this one again.

Bad service, they are very lazy to give ketchup and tissues

No sauce on burger and cold. Also no straw

25.08.2024 Busy! Not much seating for families. Generally clean, didn't use the loos. More seating in basement and upstairs. Self service machines were a bit grubby ans needed cleaning. Also out of receipt roll.

My order never arrived my corrier called me and said the restaurant never received my order. He said to wait until my order had been completed and then to request a refund. I have done that now

Like any McDonalds. Very many people there and hard to get a table there

Excellent place with friendly staff

They clear away your order numbers before they are ready, for their own bonus and then claim the system doesn’t work

Relatively bad visit. Took little time for 4 people but the food barely had any flavour and the chips were under salted. Too busy even for three floors and very busy toilets, it takes ten minutes to go in.

never received the order, was proberly stolen by the driver. ordered at approx 1245, hadn't received it by 1600, gave up. customer service from justeat is non existent, same as MacDonalds

Ordered from this Macdonald's via just eat with a delivery scheduled for 1310, time is now 1429 and still no sign of my order. Unable to cancel order via just eat app as apparently it's been "being prepared" since 1255 with my courier "at the restaurant". Totally shocking service and I'm about £13 out of pocket as you can guarantee that it won't show up before I have to leave at 1600 #notlovinit

A horror, after sitting at a table waiting and having placed the order, they tell us that we have to vacate the table because they are going to close the plant and they send us to the basement, assuring that we would have room, we were five people and there was no room in the basement, before 9:00 p.m.

Excellent place with friendly staff

I just ordered 2 burger with no pickles But they delivered me 2 with no pickle another one with pickle, i have allergies with pickles, i think they dont bother about customers allergies. pls check beforebu eat food from this Mac 😔😔

Typical Mcdonald, but the service was fast, and the seating area was clean

food was Luke warm at best, and no straw for the drink

Just bought morning breakfast, totally disappointed. Order cam about way way late,coffee came total mess,no syrup,pancakes came no syrup again,tea with no milk,staff not knowing what's where. Absolute waste of money.

Ronald Mc Donald made my day, again :)

Quick and lovely driver, thanks

Order never arrived. Absolute joke. How can an order never arrive? Appalling service.

Super busy!!! But delicious milkshake

I was supposed to grab a light meal on the way back to my hotel. Not sure if this is a UK thing or just this mcdonalds, but not beeing able to cater to the needs of a gluten free diet in 2024 is just… horrible.

The food is bad like in the McDonald's mall but being a tourist and not knowing English, the service people made fun of me and I felt humiliated, when I asked something they answered it in a bad way I do not recommend going

Srikanya and all the staff were very helpful to strangers from across the pond. She even ran and got us straws from downstairs. People are what make your experience good or bad. Please, please, please don’t forget to reward those go out-of-the-way to make your customers feel at home. Our review of the food: More selections than in the USA. Salads and vegetarian options and slightly cheaper (very slightly) than stateside, even with the exchange rate added. Roughly US$13 for two people.

Paid for a large coffee but got a medium cup only filled halfway. Scam

I come for lunch here and service was so bad and the lady at counter not provided us ketchup and tissue while asking and we did dine in and they give us takeaway

Missing items. McDonald always miss item in the order. Rider is so unprofessional he delivered my order at my work address because he knows I work there.

Extremely crowded but it’s the only one open in the area after the bars are closed so I’ll give them that. They have security and the service was quick as could be expected.

Busy and a bit messy Nice staff

NO GARLIC MAYO AGAIN AND NO STRAW FOR DRINK

NO GARLIC OR LATGE COKE I ORDERED IN MEAL!!!! So bad

I just went to have my lunch for my break and usually takes less than 10 minutes to get my food and I only got 1 hours break which is totally fine. But today I had to wait 30 minutes because someone else took my food because the girl called Jasmine didn’t ask for receipt so because of her I had to wait 30 minutes and waste half of my break. I appreciate she managed to get my food but didn’t appreciate the fact she didn’t ask the receipt to the other customer and I had to wait half an hour really bad management. But at least she apologised but still wasted so much time.

Without doubt, the worst Big Mac I have ever had the misfortune of putting in my mouth. Cold and poor construction.

Crowded but it’s fine. Ordered 20 peace chicken nugget box but only got 18 in the box. Realised after I went away from the counter. Double cheeseburger was terrible. Dry and the meat tasted like paper. Pickles felt old. Ate half and threw away the other half. Cola was really good. Definitely wouldn’t recommend coming here. Go to five guys.

This was actually a pretty good McDonald's. Perfectly clean and getting my order was very efficient. Could have been a different story during peak hours tho!

The guy with the beard barking order numbers at 12:30 midnight really should lose his job. If he spent a min checking what is in the order he wouldn’t need to be reminded for the straw. The napkins. More importantly I ordered sauces? Why weren’t they in the bag? Why must these people who can’t read very well be given such customer service roles. Relegate them to the back flipping burgers so someone who can actually read can take his job. The fries were burnt too. Like McDonald’s tries everything to make cooking its food so easy a monkey could do it and yet we are still getting rubbish food by their staff. God I can’t wait for automation. New edit. I woke up to find I also had the runs… I didn’t eat anything else but that today. Tells you everything really.

Place to grab a bite to eat on the go no seating

It's a McDonald's, so you all know it tastes the same the world over. Everything is as expected. No surprises but more importantly no disappointments either

Some part of the order didn't get delivered.

coffee was spilt and food cold.

a guarantee as always! super clean and organized environment. the food was very good. I had a happy meal and a piadina with space grilled chicken! It's a shame that it doesn't exist here in Italy. the nuggets of 9 are particular and delicious

It's probably the cheapest meal in the UK and there's a promotion of 3 items for 3 pound.

Special thanks to the driver, who managed to not spill any coke!

Did not receive my food it was marked as delivered and there was no driver. I called the restaurant several times with no response..

Being from the U.S., we had to see if McDonald's U.K. would be any better than back home (we knew that this would be a waste of an otherwise enjoyable London meal opportunity). Unfortunately, it was no better. That being said, it wasn't any worse either. And, that's probably because...it's McDonald's! I have rated our local Mcy D's about the same. That's one meal in a foreign country that we'll never get back.

(Using my friends phone) lovely staff member assisted me as I was not able to come into the mcds due to my bike and the lovely staff member got me the rich tomato sauce I needed. 😍

No sauces even though ordered very bad

The worst experience ever!!! Never go there!!!!!!!!!! I waited 15 minutes for a kids' meal and three soft corns. I could see the three corns were already prepared at the beginning, but nobody cared that they were going to melt. I couldn’t stand it anymore, so I asked about it, saying I had been waiting for more than 10 minutes. He gave me three melted corns! I said I didn’t want melted corns. He repeated after me, louder, "She doesn’t want melted corns!" and then he left. He came back and said he had called me many times. But I’m sure no one called my number. I was waiting right in front, listening very carefully, and watching my number on the monitor because I was worried about the corns melting. I explained this, but he kept insisting that he had been calling me many times. He didn’t believe what I was saying. Yes, someone was calling for one corn many times, but it was not my number, so it wasn’t mine. But he kept saying the same thing over and over again. I realized he was making fun of me because I am not an English speaker. Finally, I got three new corns, but he complained that it was only for today and wouldn’t happen again. I asked about the kids' meal that I hadn’t received yet. He pointed to one on the table that was not ready yet and asked if it was mine. I said yes. He gave me this not-ready meal, which was missing juice and chips, and even one nugget was missing. He didn’t apologize for the delay or the trouble. I definitely will not go there again. Summer 2018

Sadly there wasn’t any sauce at all. The Triplecheeseburger didn’t taste good. Sadly I cant recommend this mcdonalds at all.

What you expect from a mcdonalds. Pretty straightforward, wanted a quick sit in meal, no issues with seating. Toilets are a bit below standard but it is central....

No bacon on 3 of the 4 burgers.

There were many floors, so I was able to sit and eat comfortably. The kiosk was nice and it was easy to get the number called, but I couldn't figure out the Wi-Fi password. They tell me to write down what is written on the receipt. Even though I ran Papago, it failed. When your legs hurt, buy some fries and take a rest. Ash cream is also good.

Opening hours wrong, says open 24/7 and they are not.

Very spacious, it has three floors, somewhat dirty at the time I was there and with a lot of traffic. Has. Self order machines.

Network standard. Fast, friendly service and fair price for the region. I recommend

Food is comparable to the Pre3 as in Germany, but there are also daily offers, toilets are usually terribly dirty

Terrible, Very unpleasant and grumpy tall black girl

The delivery man spat in my order.

No one was auditing the food orders and got take away only to find when we got to the park they they hadn’t included the ketchup and dips leading to a very boring chips and nuggets. Not acceptable.

Carton of fries was only half full. Order was missing an item. Food was cold despite restaurant being nearby.

Disgusting food & chaotic place. 2 x quarter pounder meals, no lettuce & no tomato & burgers were bone dry. Place was crowded with people it was too much hassle to try & reach the counter so we could ask for replacements. What an awful place what on earth has happened to mcdonalds

It's a McDonald's, you know what your getting for cheap and it's filling. If I jkow I need a quick meal then this is where I would go.

Just been to this place, 22.03.2024. Asked security a question at the door and he started acting weird, it seamed he was high on drugs or something. He just jumped off as we were some sort of desised or dirty. It really put me off. I beleave Mc. Donald's should carefully select staff in order not to put public off specially in iconic places like Tottenham Court Road. I will newer go there again neither bring my friends or advise this place to anyone.

Double quarter pounder only had one beef patty. Cheeseburgers had visible piles of salt on them, making them inedible. And missing 2 dips.

Chips thrown in bag, staff had to be told to serve at the tills. Too much sauce in burger

The staff there is quite creepy. Toilets were TOOOO dirty

Very busy but inexpensive place with toilets available

I ordered a hamburger and a juice, they gave it to me half an hour later and it was cold and on top of that they insulted us and gave us the finger.

A flagship store on Oxford St? You wouldn’t know it. One of the bad ones I’m afraid. Cold food, slack service, sleepy staff and useless forks.

The store clerk has a bad attitude

Order was late and the food was cold