Delivery
Pickup
Outdoor
The best restaurants in United Kingdom serving American food
6.196 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
50 Opinions in 1 websites
The rooftop cinema was such a great experience and they even gave us visors because it was really sunny. Great place to go with friends
46 Opinions in 1 websites
Looking for fast food? Look again! I waited over half an hour for one pice of chicken and chips and eventually gave up. Just as I was asking for a refund the food miraculously turned up. I gave up and went to one of the generic coffee shops downstairs instead. Added about one hour to an already arduous journey. Avoid, avoid avoid!!
45 Opinions in 1 websites
This was our second and last time going to Chicktopia. The first time was just after they opened and there were some service issues, but the food was good and so I forgave the teething problems. I regret my forgiveness. Today we ordered from the machines, which were clearly malfunctioning, but with no explanation we ploughed on. The only person serving (remember this was a busy Saturday lunchtime!) was young and certainly not well-trained in dealing with the public. When the machines failed to register our order (and everyone else ordering at the same time) he resorted to taking a photo of the order and taking that through to the kitchen. All this without a word to us, let alone an apology. We waited over 20 minutes for the food, with more and more people gathering behind us. In all this time no staff offered any welcome to people arriving or apologies to those waiting. When I asked the 'manager' what was going on and asked him to explain things to us he just said 'it's all fine now'. I understand a computer malfunction, I do not understand the lack of communication. I had plenty of time to write an email of complaint to the company as none of the staff were talking to me. When we finally got the order it was missing the sandwich. I felt so frustrated. When I went back to query it I had to wait another 15 minutes. Again no apology, no explanation. Since coming home and reading the previous reviews I have realised we didn't receive our sides (Texas toast and Louisiana biscuit). It's such a pity - the food is decent, but the staff are so poorly trained. There is no way I could recommend it, or return myself.
44 Opinions in 2 websites
Great diner food lots of tasty dishes and deserts Perfect for couples or groups Excellent deserts and milkshakes
40 Opinions in 1 websites
This was our first visit to brewdog. The staff were brilliant, our waitress , Izzy, was attentive, patient and friendly..we couldn't have asked for better. The atmosphere was nice and the drinks good. The food wasn't amazing. There was barely any choose for gluten free vegetarian (definitely non if coeliac) the couple of snacks we could eat were fairly average. The loaded fries were nice but the grazing platters a bit hit or miss alot of money for not alot of food . The cauli wings tasted of vinager and spice....my son liked so they didn't get wasted but not very nice was the overall judgement on them. We had a lovely time as a family, playing games in a nice atmosphere and as I e said the staff were brilliant. Just a let down on the food front.
39 Opinions in 1 websites
If I could leave 0 stars I would. Absolutely appalling service with a great deal of organisation regarding serving the walk in customers. Their focus is upon the deliveroo drivers! ..which were in abundance walking in and out..leading to frustrating walk in customers! We ordered 1 x family sized bucket, and 45 minutes later, we were still waiting, so had observed the chaotic way the staff were dealing with the orders. We were told not once, but twice our order was being done, only to be informed 5 minutes later it wasn't ready. After 45 minutes, we wanted our money back, and eat elsewhere. Getting a refund was a further 15 minutes! Seriously wish we had read the reviews before popping in. Whilst they focus on the deliveroo -I would avoid this place at all costs!
39 Opinions in 1 websites
Was very hungry near Baker Street station and thought I'd see if things had improved. The hell they have.now the fries no longer the rosemary fries that made this places name now they're replaced by generic plain tasteless cardboard like fries no taste nothing.in fairness on this trip the fries were cooked fresh unlike my other 3 visits since the 1st lock down but like I say not rosemaryfries.the burger was horrible tho at least it was definitely cooked fresh.the store was clean. But im done ever hoping these guys will ever go back to what they were 2017-2019 which was a great chain...people used to go for the rosemary fries....if they're gone no point going for me. The rest of u might like it I don't. Too many new better places imo
39 Opinions in 1 websites
At this location staff members are constantly touching their faces, touching money and scratching themselves without sanitizing their hands afterwards. There are also staff cleaning, who seem like they want to be helpful and step in to hand out orders, but they are doing so immediately after touching bins, mops, and brooms. I have even seen a person who handles the fires grab them from the top constantly brushing their hands to the top of the fries. This is very unhygienic. Shockingly, hand sanitisers are not situated throughout the kitchen as a reminder to staff to remain hygienic. Today, my order was given to me on a tray when I ordered it to be taken away. The person working the counter was touching the fries at the front with his bare hands after touching several other things. He was baffled by my request to change the fries, which he didn’t honour. When I insisted again, he put the fries I received immediately back in the display, (THIS is indicative of a lapse in training from management and has many implications that management should explore). Then he got me another fries again touching them face on. I think another employee told him to throw those fries he just put back in the bin. (He should have done this already, in his head it was acceptable to give contaminated fries to another customer). I was frustrated at this point and just left. I threw the fries in the bin immediately upon getting home even though I was looking forward to them. The aloofness of this employee is also indicative of an unsuccessful training program.
39 Opinions in 1 websites
Was really taken back by the managers bad attitude after a genuine mistake on my behalf which I called up immediately to rectify. The manager absolutely could have shown me some kindness in that moment but instead chose not too. They refused to deliver to me when I'm 13 mins away but wouldn't refund me. Customer service is lacking. Will remove review if refunded.
38 Opinions in 1 websites
Came back off holiday and after a long day didn’t want to cook, rang Prime’s and ordered a chicken tikka kebab and garlic bread and cheese pizza!! Waited 75 minutes for delivery and when I opened it there was 3 portions of chips 1 with salad and pitta bread 1 in pitta bread and one in a container 🤷♂️ rang them back and 20 minutes later my kebab arrived!!! Very disappointed as we always use Prime as there pizzas are brilliant 🤩 but may give them a miss for now?? SORRY 🫣