The Greenhouse Cafe in Harborough

Ordered a ploughman’s and just got a bowl of grated cheddar? One meal just didn’t turn up but upon looking at the other meals- decided not to reorder or chase it! Young boys in the kitchen - owners need to invest in a chef I think. Also we did eat around 3pm but there was food all over the floor and tables not cleaned. Shame as came a few years ago and it was great. If you are coming here, just stick to coffee and tea as the food is really poor.

This review is in respect of the gift shop, not the cafe.I recently returned an item of ladies clothing to the Greenhouse gift shop,there is a boutique opposite the cafe, not for a refund or credit, but as I told the assistant, purely to bring a problem with the garment to thier notice. The reason for this was because I had bought the top in June and then went on vacation, I had also cut the label out of the back because it was itchy. On the first wash holes appeared in the front, so I darned them, not a problem because I could wear it around the pool, on the second wash more holes appeared. I explained all of this to the assistant and suggested it was moths, this was confirmed by one of the nurserymen who was standing nearby. The manageress heard all of this and intervened, so I explained again to her. Surprisingly she offered a credit note, and of course I accepted. Then she renaged on that offer and said she was prepared to give a credit note for coffee and cake in the restaurant. Having offered, and I accepted, the first offer I declined the second. Then the following happened........Appartently she hadn't the authority after all to make a decision, so she referred to the owner. On her return she suggested I hadn't bought the top from them because there was no label in the back, also the receipt, whilst quite obviously one of thiers, could have been for anything, she suggested I could have bought a candle from them, the top from somewhere else, and decided to return the faulty top to them. Of course by then I was very angry, bearing in mind I had only taken the top back to show them the holes and made it quite clear I was not expecting a refund or credit, she was actually calling me a liar. She was unbelievably offensive and obviously hadn't got her listening ears on. The owner had offered me a 15% discount on any further purchase, as if, as a one off, which I totally ignored. This establishment desperately needs to do some staff training to improve thier people skills. Beware if you intend to buy from here because the receipt does not identify the item purchased and in the event of you having to return anything you will more than likely be called a liar. Finally, check your item thoroughly for holes just in case the nurseryman was correct when he said my item holes were made by moths.OH, I was talking to someone recently about this and she told me she had bought a top from here and the same thing happened. Unfortunately she couldn't find her receipt otherwise she would have taken her top back. So two more customers down. How many more will it take before they sit up and take notice.