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1346 Opinions in 2 websites
Dear oh dear oh dear ..... took friends having recommended it. What a mistake. A once great 'pub with food' has lost it's way chasing a Michelin star .... for whose benefit? Certainly not the punter's. Having visited regularly since it first opened and always enjoyed the food and atmosphere it's now inflexible, a poncy menu choice, deadly dull and too expensive. Requested they drop the mash on the pie dish, not a fan, and replace with chips .... 'I don't think we can do that'. Why not, does it upset the Chef's sensibilities? They didn't. Had to order chips as well. Friend asked for a soft-boiled egg, for some protein, to add to his Salad .... 'I don't think we have any eggs, if it's not on the menu we won't have any in stock'. They didn't have an egg they could soft-boil. A Michelin star chasing restaurant that didn't have an egg on the premises. Made it seem like the dishes were poly-bagged and flown in .... couldn't be adapted. 'Open-kitchen' doesn't work .... we had 90 minutes watching 4 staff looking miserable. Totally inappropriate music for a restaurant .... we weren't in River Isalnd. Dessert .... 'Honey cake, poached plums, crème fraiche sorbet' .... looked like it was out of a box from Waitrose's dessert section. 'Cake' was hard, assumed it would ooze honey .... couldn't finish it, indigestible. Cheapest wine .... £30 Most expensive .... £190 Very, very disappointing. Walk in the area regularly and it's always been a post-walk treat .... taken friends and family many times, Christmas and New Years Day visits too. Never again.
1296 Opinions in 2 websites
My family and I recently stayed at Fonab Castle for my partner's 40th Birthday. The hotel was lovely and the location is beautiful but we did have a few issues during our stay. I booked a spa treatment for my partner for Saturday 2nd Nov at 10.00am. My partner arrived just before 10am to check in and was asked to take a seat until her therapist arrived. At 10.30am my partner decided to come back to the room as the therapist had not shown up for the appointment. We did receive a phone call later in the day to come back for a treatment but we had already left to go out for the day. No further appointments were offered during our stay. Quite disappointing as the treatment was partly the reason for staying at Fonab Castle. On Saturday night we booked one of the pods for dinner at 6.30pm. When we arrived we were told we could not have a high chair in the pod even though this was requested a couple of weeks prior to the booking and also when I confirmed our booking on the morning of our reservation. So instead of being able to have our 1 year old daughter in a high chair she had to sit beside us on the seat which made the evening a little trickier to navigate. We then waited 45 mins for someone to come and take our order. It felt like we had been totally forgotten. The phone that was in the pod did not work so we could not get anyone's attention. We then asked about the lighting and were told that the lighting was actually broken and we could not adjust it via the remote control. Ths meant we could not see the view due to the reflection of the lights on the windows. The F&B manager was very apologetic and did her best to make up for this but it's not what I expected having paid £75 just for the use of the pod at a 5 star hotel. One of our friends had called the hotel to order and pay for a bottle of champagne for our Pod Experience, which was there on arrival. Unfortunately, when we were checking out this champagne had been added to our bill. I am not sure why, as our bill should not have been a part of this process. A disappointing experience for a weekend that cost over £1300. Fonab Castle have yet to repsond to my email (3 weeks ago)
1292 Opinions in 2 websites
A brilliant pub in so many ways :- Friendly, attentive staff (2 young females) who worked hard to ensure that customers were served quickly and efficiently (and they made time to give my black labrador some treats) Delicious food - we enjoyed steak pie, surf, & turf and Cumberland sausage all of which were reasonably priced. (Thank you chef) Excellent hand-pulled ales. The Hawkshesd red was superb. The selection of wines was also very good. Friendly locals - the atmosphere in the pub was warm and friendly and everyone was enjoying themselves. The Black Bull is out of the top drawer of great, traditional pubs and is conveniently loacated near to Hadrian's Wall. We will certainly be returning in the future. Well done to all concerned.
1289 Opinions in 2 websites
Simply the best fish and chips I've ever had,fish batter was light fish was delicious.... chips were simply the best, I only wish this cafe was nearer home the staff were friendly and the place was spotless!.... Came back 2 years later, service excellent again, friendly staff, simply gorgeous fish and chips..... A reason to go to Thirsk!